User Experience Resume Samples

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K Mitchell

Kolby

Mitchell

9206 Dahlia Cliffs

Philadelphia

+1 (555) 316 3849

9206 Dahlia Cliffs

Philadelphia

Phone

p +1 (555) 316 3849

Experience Experience

Detroit, MI

User Experience

Detroit, MI

MacGyver, Gorczany and Waters

Detroit, MI

User Experience

Defines team workflow and tools, and coordinates it with management and development
Assisting in the management of local and offshore Development and Testing Teams
Assist in developing user models, designing and prototyping user interfaces for interaction
Assist in developing and maintaining user interface specifications and guidelines
Completed coursework in operating systems, computer architecture, compilers or networking
Assisting with internal and external communication, improving transparency and radiating information
Manage and mentor a team of UX Designers: interaction designers, visual designers and editorial designers

Phoenix, AZ

User Experience Strategist

Phoenix, AZ

Green Inc

Phoenix, AZ

User Experience Strategist

Make recommendations to aid the team’s workflow which may include the development of internal tools
Reporting UX performance metrics to senior IS management, tracking solution trends and performances
KPI development and reporting, and development of on-going optimization programs
Use performance data to continuously identify improvement opportunities
Ensure the delivery of high-quality, user-centered design work products for online applications within a rapid development lifecycle
Works well with project management and creative teams to support integrated campaigns
Thorough knowledge of of project planning , development and delivery best practices

present

Phoenix, AZ

User Experience Director

Phoenix, AZ

Abernathy-Ratke

present

Phoenix, AZ

User Experience Director

present

Build strong working relationships with customers, co-workers and company management
Help manage staffing and co-create project plans taking into account team strengths and growth opportunities
Works across all functions to deliver the best possible customer driven solution E2E, while accounting for technical and scope trade-offs
Drives outside-in, consumer-centric thinking, doing, and building during the entire product process – from vision and exploration to narrowing and curation of every touch point to be excellent
Member of the TurboTax Design Leadership Team, the approving design body for all TurboTax design assets and design language (including: Marketing, Product, Care)
Integrate User-Centered Design practices into Agile development processes. Identify and implement process improvements and design methodologies that will make the UX team more efficient and effective
Contributes to the creative culture of the TurboTax XD Team through design critique, mentoring/coaching designers, and fostering a highly collaborative/creative environment

Education Education

Bachelor’s Degree in Human

Bowling Green State University

Bachelor’s Degree in Human

Skills Skills

Strong self-direction and sense of responsibility; exhibiting a high-level of professionalism and attention to detail
Excellent time management and organizational skill set. Ability to multi-task and prioritize work
Strong background and expertise in Knowledge Management
Strong ability to provide clear creative direction and provide timely
Expert knowledge and experience using a variety of wire-framing and prototyping tools
Experience with Knowledge Management Transformation or Improvement is
Excellent communication and presentation skills
Ability to work in fast paced and dynamic environment
Well organized, and able to meet tight deadlines
Usability Design - Provide skills and experience related to usability design elements and principles, which are the basic visual toolbox of design tactics in every visual design discipline

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15 User Experience resume templates

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Associate User Experience Director Resume Examples & Samples

Proven success designing world class branded e-commerce and transactional experiences
Proven success managing and coaching talented UX teams
Proven success designing world class mobile experiences (both native app and responsive/adaptive design in browser)
Mastery of UX Design Principles and Interaction deliverables including rapid prototyping, site maps, concept diagrams, user personas, user scenarios, wireframes, flows, site inventory, template guidelines and annotated comps
Solid understanding of web and mobile (native) technologies
Working experience with prototyping tools such as OmniGraffle, Visio, Axure, etc
Portfolio presentation is expected, including URLs or samples that reflect work
Excellent visual/verbal communicator with strong presentation skills (i.e. ability to present to various levels/groups)

User Experience Web Developer Resume Examples & Samples

Troubleshoot and resolve HTML/CSS code issues
Test and maintain quality assurance of all web properties
Monitor traffic trends and trouble spots to improve the user experience
Develop online tutorials or trainings
Create and maintain technical guidelines and documentation
Ensure style guides, graphics standards, and brand standards are maintained for consistency
Works collaboratively with internal stakeholders
Bachelor’s degree in Web Design/Web Development, Business or related field
1 - 2 years of programming, web design or interaction design experience
Proficiency in HTML, XML, Java, CSS, Markdown and MS Office Suite, required
Familiarity with Subversion; Thymeleaf, Spring MVC and Jenkins knowledge a plus
Experience with modern UX design concepts and a background in A/B testing
Background in responsive design and working knowledge of device/platform design best practices
Meticulous with design details and quality that put the user experience first
Ability to be flexible in prioritizing work, managing multiple tasks and meeting deadlines
Individual contributor who takes ownership of their work
Works well under pressure while maintaining flexibility and professionalism
Ability to furnish samples of work

User Experience & Interface Analyst Resume Examples & Samples

Excellent Appsense & Web Portal skills and proven ability to discuss major issues, interfaces, considerations and potential pitfalls and risks
Excellent working understanding of current live services and how the quality of the Appsense & Web Portal service can influence the quality of the final delivered service
Experience with all major development and delivery phases and activities
Effective approach to problem investigation
In depth knowledge of ITIL processes including change and release management ensuring due process is followed during all application management processes
Proven scripting ability
In depth knowledge of Barclays’ domains to provide an excellent level of support during the Appsense & Web Portal process ensuring safe delivery in response to critical deadlines (a plus)

Intern Dot Com User Experience Resume Examples & Samples

Follow up on supportive tasks and chasing deliverables
Support the team in bringing new features live on the site, following up on open topics and ensuring experiences are inline with consumer expectations
Providing support in the SO & UX team to test new functionality, validating that it works and matches the requirements
Take responsibility for bug reporting, prioritizing and resolution to ensure we are delivering the best experience possible on site
Providing support in the team to test the site, identifying bugs, raising tickets to get them fixed and tracking the tickets
Use this insight to help input into the change pipeline on site
Process oriented - could assist in bringing a new feature live to the site
Good writing and communication skills
Interest in Web Design & Consumer Interaction
Analytical mind - interest in data / how to read the data
Knowledge of HTML5/CSS
Currently a Business/IT/Marketing Bachelor or University student

Fixed Income User Experience Desk Strategist Resume Examples & Samples

User Interviews, research, and requirements gathering
Information Synthesis and creating consensus
Storyboarding
Interaction Specification
Lightweight prototyping as appropriate
Bachelors and/or advanced degree in graphic design / human computer interaction / related discipline
7+ years as a UX professional with at least 2 years (consulting or full-time) in the financial industry
3+ years managing a team
Ability to build consensus and/or bring differing ideas together
Basic understanding of modern web technology stack (HTML5, CSS, etc)

Senior User Experience Project Planner Resume Examples & Samples

Oversees capacity management and coordination across the CX portfolio including current, future- planned, and strategic/future/desired projects
Collaborates with CX and cross-functional program leads to determine program approach and timelines that best leverage CX principles to deliver greatness throughout the digital ecosystem
Presents status and CX performance reporting to key stakeholders, in partnership with program leads; develop effective contingency plans to overcome unexpected obstacles
Provides direction and oversight to ensure strategic customer experience objectives are being met from the point of project initiation through concept, design, development, and ongoing refinement
Manages projects to quality standard, budget and time
Establishes the CX planning practice in Milpitas in partnership with the Senior Manager of Customer Experience Planning
Identifies strategic opportunities for process improvements; collaborate with the management team to formulate and execute action plans against the identified opportunities
Contributes to Kohl’s overall CX planning maturity. This includes creating and championing planning processes and cross-functional interaction points along with developing tools and templates
Facilitates cross-functional experience planning sessions to project future demand and reserve resource allocation
Mentors mid-level planners in experience planning process & methodologies

User Experience Team Lead, Temp to Perm Resume Examples & Samples

Take a leadership role in delivering key projects – this position has a target utilization rate of 50% billable time and the professional will be responsible for taking the lead on larger projects and delegating work to the team as he/she sees fit
Own presales activities for the team; including client presentations, estimating level of effort, and writing proposals describing the recommended scope
Collaborate with our sales representatives on business development, potentially including client meetings, demonstrations, and events
Work closely with business stakeholders, project managers, business analysts, graphic designers, and developers
Facilitate information gathering meetings and interviews with clients, knowledge workers, subject matter experts, and end-users
Conduct end user research using interviews and/or online surveys to inform the creation of end user profiles, end user tasks, and environment profiles
Design workflows and navigation systems as diagrams or flowcharts
Design page layouts and elements as annotated wireframes that detail the design specification for both web and mobile solutions
Create interactive prototypes to illustrate the emerging design, and for use during usability testing
Conduct usability tests, including creation of recruiting guide, test plan, moderation of sessions, analysis of results, and presentation of findings and recommendations
Use appropriate tools to prepare well-written and quality deliverable documents
Provide input to Business Requirements Document (BRD) and Vision Document as necessary
Leadership skills – the team comprises 6 – 12 employees in Toronto and Montreal
Business development skills – 25-50% of the role is in presales (responding to RFPs, pitching clients, creating proposals, costing out complex user-centered design projects, etc)
A passion for great design and how it impacts user experience, conversion rates, loyalty, and consumer satisfaction
5+ years of experience in user-centered design methodology
Excellent understanding of interaction design for mobile and responsive web
Smart, fun, driven, and respectful
Must be comfortable in a client-facing role
Strong interest in answering business needs while being challenged by the limitations and constraints imposed by each project – branding, graphic standards, business orientation, budgets, backend systems limitations and business models
Ability to execute usability tests: create test plans, run both online and in-person sessions, analyse the data, and create a findings presentation
Ability to present and clearly explain project deliverables
Ability to prioritize and accomplish multiple tasks in a fast-paced atmosphere
Demonstrate strong communication skills in order to nurture a business relationships with clients
Outstanding analytical skills
Demonstrated success in varied usability projects (including interaction design, end user research, and usability testing)
Demonstrate extended experience with a variety of research techniques, including card sorting, interviewing, online surveys, eye tracking, etc

Digital Private Banking User Experience Product Manager Resume Examples & Samples

Coordinate and monitor all activities around UX to FrontEnd built activities
Provide design support for edge cases to developers
Support of development teams and product teams in cutting assets and being responsible for a seamless workstream between agencies and developers
Support of local IT / Operations and Product team and Support as Subject Matter Expert (SME) for Design and UX
Systematically gather, evaluate and prioritize clients’ requirements and give inputs to develop these further into the product
Support implementation of local changes as SME and perform functional test management for UAT from design and UX perspective
Provide input for VoC testings
Project Management for delivering DPB User Experience
Prototyping of new ideas from design perspective

Head of User Experience Resume Examples & Samples

This role is designed to ensure all products developed within Lexis Nexis meet demonstrable user needs and that all UX (User Experience) activity the team undertakes meets BU and other client needs. The post holder will
Manage the staff, resource allocation, cross-functional relationships, and the budgets for the Global New Lexis UX team
Be responsible for sizing, planning and coordination of internal and external resources (individuals and agencies) to meet business needs
Be responsible for the deliverables from all projects to stated timelines, to agreed procedures and quality
Be responsible for planning structure of UX team to meet business needs
Promote User Experience skills, capabilities and value across the business
Ensure projects follow User Centred Design methodologies Apply information on user needs and goals to create innovative information structures, interaction designs and prototypes that meet business needs
Lead the design of interfaces that provide an intuitive, modern, competitive user experience using GDSI standards
Ensure projects follow industry-standard qualitative and quantitative methodologies and agreed technical standards
Provide proposals and deliver activity to other parts of the business seeking research work
Work closely with Research and LBUs to provide UX artefacts used for research and testing
Provide BUs, CDI and Project teams with technical advice and training on appropriate UX, testing and customer insight gathering methodologies
Ensure all work is shared and communicated to all stakeholders and shared with wider business
Ensure team’s contribution to and maintenance of Global Design Program initiatives e.g. patterns, standards, design review
With CDI teams, ensure new product features are grounded in solid customer research findings and with project teams, tested before release
Align individual LBU plans for UX with the global New Lexis initiatives e.g. GDSI standards and other BU requirements
Collaborate closely with other managers across the CDI/UX team to identify, analyse and respond to LBU or other client needs (briefing on work) and placing that work appropriately across the wider team
Collaborate with and contribute to UX activity in the wider business (Risk, Elsevier, eCommerce etc)
The team itself comprises UX expertise (FTE and contractor) currently based in the UK and the United States
Ensure projects follow User Centred Design methodologies
Apply information on user needs and goals to create innovative information structures, interaction designs and prototypes that meet business needs

User Experience Resume Examples & Samples

Assist in developing user models, designing and prototyping user interfaces for interaction
Assist in developing and maintaining user interface specifications and guidelines
Help resolve design tradeoffs and implementation issues
Pursuing Bachelor’s, Master’s Degree or PhD in Computer Science or equivalent
School or industry projects involving significant design and development
Experience/knowledge with CSS, HTML, XML, Flash, JavaScript, Java
Previous internship experience is a plus

User Experience Director Resume Examples & Samples

15+ years of experience in the business of UX, primarily mobile
Proven ability to influence others through business development and presentation skills
Sales proposal development and estimation skills
Established track record for leading design teams with varied, complementary skills
Leader and influencer with history of success working across organizational boundaries
Ability to lead/define business and user requirements determination
Ability to apply brand development via evidence-based design, user experience best practices
Experience delivering in multiple development frameworks: agile, iterative and waterfall
Mastery UX in cross-platform experiences, including web, mobile, and social
Proficiency in UX Design and design software (Adobe CS, Axure, etc.)
Agency experience preferred
Background with content strategy, social media, digital marketing a plus
Degree in of Human Factors, Communications or related field with a Master’s degree preferred
Bachelor's or Master's degree in User Interface Design, Graphic Design, or equivalent
Minimum 15 years experience
Extensive experience with application and development of design theories, principles, and concepts for a portfolio of multiple information technology and consumer products and services platforms
History of innovation with numerous examples of design excellence
Experience in architecture of overall product design and technology across multiple product lines
Evaluating and selecting processes, standards, and techniques to be used in reviewing designs for alignment with overall product and quality architecture; history of implementing cross-platform and functional changes and initiatives
Ability to effectively communicate process architectures and product formulations, design proposals and negotiate options at business unit and executive levels
Excellent skills in creative design tools (Creative Suite, CSS, HTML5

Intern User Experience Resume Examples & Samples

Conduct necessary front-end research and support usability efforts throughout the product development cycle
Completed coursework in operating systems, computer architecture, compilers or networking
Experience/knowledge in Flex, HCI, wireframes, mockups

Executive Director of User Experience Resume Examples & Samples

Participate in the strategic planning process, providing user experience design thought leadership for the product and services development roadmap
Lead the user-centric vision, strategy, and execution of the design for sites, mobile platforms, and web applications that the team supports
Contribute subject matter expertise in the areas of information architecture, interaction design, service design, user experience best practices and online user behavior
Work directly with Business partners to define user needs and translate needs into necessary UX deliverables, develop UX strategies in alignment with these deliverables, and represent UX decisions to senior leadership team
Focus on creating compelling experiences that balance user intent, product strategies, technology solutions and business goals
Work with staffing to hire optimal mix of full time employees and variable resources required to support work
Drive an environment of sharing and collaboration across projects and business lines
Lead engagements with Usability testing teams to solicit and synthesize user feedback
Ensure all work is delivered on time and on budget and in alignment with GTI's standards for quality
Working experience with prototyping and diagramming tools such as OmniGraffle, Axure, Visio, Invision, etc
Solid understanding of web and mobile (native) technologies and responsive design techniques
An understanding of front-end frameworks (JQuery, Angular, nodeJS, WebSockets)

VP User Experience & User Interface Resume Examples & Samples

Define and deliver a global design strategy that ensures users love all VMware products, from acquisition to use to retirement
Establish over time a scalable, centralized organization model with broad-reaching control and influence for both UX and UI within VMware and that aligns with the company’s strategy and goals
Define and drive a “UE Lingua Franca” across BU’s and leadership, so that the cross-product user experience goals are unambiguous
Creates world-class user experiences, design and user interface, bringing user delight to our products by working with customers and internal stakeholders to: define user experience requirements, schedule user experience improvements on the product road-map and measure the results
Infuses VMware Brand with market-leading UE/UI
Defines and evaluates product release criteria
Establishes metrics so that progress towards increasing delightful user experience can be identified and measured
Influences and educates the product teams in user-centered design principles and development processes
Work with VMware leadership to promote UX/UI best practices within the whole company
Collaborate with other functional (product management, engineering and marketing) groups within VMware

Freelance User Experience Associate Resume Examples & Samples

Research target audiences' needs, tasks, and goals and then share those insights with team members
Participate in brainstorming, ideation and conceptual development of experiences
Assist the team in translating complex business requirements into meaningful interactive experiences
Contribute to information architecture of transactional, informational, and marketing experiences
Contribute to and modify wireframes, site maps, workflows and prototypes
Collaboratively develop content indexes and mapping documentation (matrix)
Contribute and review copy to be included in the solution
Ongoing industry research on specific user groups and industries
Assist in developing and editing presentations
Scientifically artistic
Passion for technology and belief in its ability to help customers and businesses alike
Meticulously detailed
Degree in a related field, such as technical communications, human-computer interaction, visual design or industrial design
1-2 years of related work experience preferred
Strong skills in the following programs: Microsoft Visio, Omnigraffle, Word, Excel, PowerPoint
Familiarity with Adobe InDesign, Photoshop, and Illustrator a plus

VP User Experience Resume Examples & Samples

Establish and lead Usability Lab efforts
Develop, communicate and execute user experience vision and strategy
Utilizing leadership skills, evangelize a Sabre user experience demonstrating the value to the business to increase key UX and UI activities delivering an enhanced Sabre brand
Establish and lead UX center of excellence
Develop best practices and innovative solutions
Establish, measure and monitor quality standards
Serves as the leading voice of the customer and act as a customer experience advocate in considering decisions that will impact the customer
Continues to make improvements across the dimensions of people, process & technology with the goal of improving the customer experience and impacting key business metrics
The leader will work with the Customer Experience team to minimize one-off solutions to common issues. The team will develop common processes to common issues across the organization and its locations
Evaluates customer delivery to manage appropriate and relevant organizational response. Develop and deliver a common scorecard to track performance and identify issues. (KPIs: Quality, OTD, VOC)
Accountable for driving continuous improvement strategies/efforts in product and process delivery performance for the Product & Technology organization. Drive consistent end-to-end customer mapping of the entire customer experience, aligning the business, and identifying and prioritizing with the business for focused improvement initiatives. Identify areas for improvement/differentiation
Partners with management team as well as external stakeholders to analyze, design, document and communicate the short and long-term strategy and high level tactical plan including channel, experience, service design and overall global operations approach and plans. Prioritizes strategic initiatives in conjunction with product, marketing and sales roadmaps to maximize delivery on customer experience, operational efficiency and cost savings
Analyzes and communicates service experience and its influence on the global Product & Technology strategy. Partners with stakeholder teams to ensure corporate initiatives support successful servicing and a positive customer experience. Identifies and communicates financial and experience impacts to the organization based on internal and external project requests
Keeps current with emerging technology applications and business trends
Provides strategic direction, coaching, training, and development opportunities to the team
12+ years experience directing teams with at least 7+ years devoted to user experience functions including design, UX/UI architecture, and front-end development. This should also include at least 5 year experience leading and directing the user experience in companies with over $2B in revenue per year
Expert in fundamentals of user experience design, evaluation of usability, user path analysis, and user experience prototyping
A background delivering market leading software technology solutions and/or customer experience solutions at appropriate scale to drive the success of a high transaction volume business
A strong understanding of customer experience techniques and processes, a deep commitment to quality and history of delivering complex projects within successful time and cost parameters
A track record of innovation, with the associated confidence to try new things and fail, then try something else
Strong leadership skills, including the development of successors and bench strength in a global environment
Strong analytical skills are key in this area as products are both high-volume but also algorithmic in nature. If the candidate comes from a different industry, it will be important for them to learn the fairly complex world of airline and other travel products and technology at a level that they can converse with counterparts, customers, and foster innovation
Excellent communication skills with the ability to explain complex concepts in a clear, understandable way. This role has significant interaction with our business units and customers
Minimum of 10-15 years of experience in the Customer Experience field with a minimum 8 years of experience working on business-to-business products/sites/applications
Strong knowledge of user interface design processes and methodology, including User Centered Design, Iterative Design and Visual Communication Design
Hands-on, advanced skills in visual design, information architecture, usability evaluation
Hands-on creative design skills including conceptual design, production, and strong hand skills
Some training or comparable experience in the in areas of information architecture and usability
Experience in gathering and documenting business, functional and interaction requirements

User Experience Associate Resume Examples & Samples

Participate in immersive user research and testing to ensure concepts are engaging, useful and usable
Participate in competitive audits and market research
Assist in content audits and provide analysis of content
Contribute to the creation of customer journeys and opportunity profiles
Document detailed user experience specifications
Document content strategy based on client business objectives and user needs
Document style guides and editorial procedures for all written elements of the site
Inherently curious
Relentlessly fearless problem solver
Tinkerer, Maker, Inventor
Comfort with ambiguity, seeker of clarity
Entrepreneurial spirit

User Experience Team Lead Resume Examples & Samples

Provide persuasive strategic user experience recommendations to the client
Collaborate with the broader development team to ensure UX standards are understood and implemented
Manage a large UX team, overseeing the delivery of user research, information architecture, visual design, content, and front end development work products
5+ years’ experience managing teams
10+ years expertise practicing in one or more of the following domains: user research, information architecture, visual design, content strategy, front end development
Experience working on large-scale web or software development projects
Ability to take an effective leadership role in working with clients at all levels
Solid understanding of user interface design concepts and techniques
Excellent team management skills

User Experience Strategist Resume Examples & Samples

Provide persuasive and effective guidance to the client and team on customer and user experience strategy, best practices, and integration
Work with multiple client and stakeholder groups to gain consensus on UX implementation across a complex suite of online features and platforms
Ensure the delivery of high-quality, user-centered design work products for online applications within a rapid development lifecycle
Support the ability of UX practitioners matrixed across multiple implementation teams to deliver consistent and excellent user research, information architecture, visual design, content, and front end development
Experience establishing a user experience department or business
Effective leadership working with clients at the highest levels of government and industry
10+ years practice in one or more of the following domains: digital strategy, content strategy, user research, information architecture, service design, social media strategy
BA/BS or Master’s Degree in Communications, Information Architecture, Human Computer Interaction, Visual Design, Computer Science, Library Science, or related field
Experience working for government agencies
Experience working for service-oriented commercial enterprises
Domain knowledge of veteran’s and military benefits, or knowledge of comparably complex domain is desired

User Experience Vision Lead Resume Examples & Samples

Experience leading design thinking workshops and brainstorming sessions
Knowledge of various prototyping tools
Knowledge of Visio, Adobe Creative Suite and Microsoft Office apps
Masters in Interaction Design, Human Computer Interaction (HCI), Design, Anthropology, Psychology, or related field
10+ years experience as an interaction / user experience designer
Ability to teach design research methods, prototyping, and other aspects of Interaction/UX design
Proven track record of setting UX vision and managing a UX team in dynamic, diverse, fast paced environments across multiple projects on schedule and with quality
Experience leading and/or contributing to user research (ethnographic research, contextual inquiry, participatory design, concept testing, usability testing)

Freelance User Experience Associate Resume Examples & Samples

Contribute to information architecture for transactional, informational, and marketing websites
Contribute to and modify wireframes, site maps, and workflows
Participate in immersive user research, concept testing, and usability testing

User Experience Prototyper Resume Examples & Samples

RequirementsDeliver innovative, engaging prototypes using the latest in front-end technologies
Advise, collaborate with, and synthesize feedback from UI designers, stakeholders and technology teams
Fulfill several project requests simultaneously while meeting tight deadlines
Assist front-end engineers with final development of Barclays products

User Experience Technologist Resume Examples & Samples

Develop innovative user interface designs in response to marketing requirements, user analyses, product innovation, technology, and business needs
Develop conceptual models, personas, workflows, design prototypes, and user interface specifications
Present design concepts and negotiate with stakeholders to arrive at a design that support both the business and a strong user experience
Conduct and/or participate in product usability tests
Technical liaison between the UX design team and engineering
Create high fidelity interactive usability testing prototypes when needed to assist with iterative design and usability test sessions
Create functional proof of concepts (POCs) to help designers work through design considerations
Tools setup and maintenance i.e. Global Design Pattern site, UX Wiki, Icon Font management, etc., reducing need to rely on engineering team resources
Ensure user interface guidelines and standards are followed during the development and maintenance of the product
Communicate and work effectively with cross-functional team members including but not limited to sales, marketing, product managers, project managers and software engineers
3-5 years’ experience in a commercial software product company
BA/BS or advanced degree preferred in Human Factors, Human-Computer Interaction, Industrial Design, Cognitive Psychology, or a related field or demonstrated comparable experience designing commercial software products

Manager, End User Experience Resume Examples & Samples

Lead engagement with business users of IT computing services
Develop end-user personas with their respective service requirements
Establish framework to analyze business needs and to create high value services
Observe and analyze market and industry trends with the goal of leveraging best practices and identifying cutting edge technologies and services to be introduced and adopted at VMware
Maintain close alignment between IT departments including Development, Delivery, and Operations teams
Maintain open bi-directional communications between user communities and IT teams
Set appropriate expectations to users and IT teams

Head of User Experience & Account Management Resume Examples & Samples

Enhance user satisfaction by improving the usability, ease of use, and accessibility provided in the interaction between the end user and CTS products and services
Work with LoB’s, App dev community, and end users to actively manage timely collection, experienced interpretation, and judicious application of user input into Service and Product roadmaps
Work with Services and Infrastructure development to integrate User experience elements into Service development, and develop feature requirements and interaction plans based upon end user requirements
Quality assurance at each phase of app / product / service lifecycle
Drive consistent user experience across all products leveraged by end-users
Evangelize new user experiences, driving change and improved productivity/client satisfaction
Implement a cohesive marketing and communication strategy
10-15 years of experience in User Experience
Track record of developing and delivering successful, intuitive, innovative and exciting designs which contribute toward user satisfaction
Strong knowledge of product life cycle to ensure excellent user experience and satisfaction
Broad knowledge of visual design, information architecture, usability evaluation
Ability to communicate with and understand the needs of non-technical internal clients
Strategic thinker who routinely communicates with internal/external functional leaders and customers to understand business needs and drive product adoption
Self-confident, possesses a strong work ethic, and is continually focused on improvement, innovation, and bottom-line results
Develop an environment which fosters innovation and accountability
Expertise in industry innovation and the ability to think strategically about how to create business led solutions
Expert communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences
Proven ability to build strong, cohesive partnerships with the business, operations, technology and other key stakeholders and work effectively in a matrix organization
Ability to lead, motivate and get the very best out of a global team
Demonstrated experience with managing financials and budgeting

User Experience & Conversion Optimisation Analyst Resume Examples & Samples

Take ownership of regular performance analysis for key stakeholder groups within the business, in particular Marketing, Product and Senior Management
Use Google Analytics to offer greater insight into customer journeys and online behaviour, in order to understand existing pain-points in the conversion funnel and provide recommendations for optimisation
Keep abreast with evolving user tracking technologies and regularly review the implementation of Google Analytics, in order to provide deeper insights into player behaviour
Analyse large datasets to extract key insights and drive through follow-up actions
Undertake ad-hoc reporting to support a wide variety of business areas, ranging from Marketing and Product to Technology and Finance
Liaise with various stakeholder groups to identify potential improvements to existing analysis and create new reports that provide incremental value to the business
Work closely with the Head of CRM to assist in fulfilling daily tasks and provide support on on-going developments
Build and manage shared reporting dashboards within the business

UX Strategist, Global User Experience Group Resume Examples & Samples

Collaborate with UX research team to design research programs that will inform key project tracks
Develop scenarios and sketches / communicate vision through tangible artifacts (storyboards, movies, prototypes) from early to late stage concept development
Contribute to tools, processes, best practices and templates/frameworks for the UX team
Share trends, strategic perspectives, concepts with the Global UX team and key work partners to further develop consumer-centered strategies that align with Ford’s vision, goals, vehicles, services and markets

Senior User Experience Pursuit Lead Resume Examples & Samples

Language proficiency in English and at least one other western European dialect - French is prefered
Expertise in eliciting and receiving feedback, then making necessary changes
Familiarity with modern software prototyping tools (SketchFlow, Balsamiq, Axure, etc.)

Director, Program User Experience Resume Examples & Samples

Work closely with the Digital Platform User Experience team-which focuses on building and designing platforms and platform features-as well as Creative, Academic Design, and Product Management to provide guidance on leveraging platform capabilities to execute on product needs
Bachelor's degree in Human Centered Design, Visual Communication, Interaction Design, Computer Science, Educational Technology, Educational Psychology, Instructional Design or related field preferred
Minimum of five years experience designing the user experience of educational products. Experience with both digital and print preferred
Knowledge of HTML and CSS
Extensive knowledge of UX and UI design practices
Demonstrated experience working in an agile development required
Demonstrated experience and expertise with user-centered design
A strong familiarity with iterative design research, including the creation of business requirements for proper research executions and implementing feedback into the design and development process as required

User Experience Strategist Resume Examples & Samples

UX Process: Facilitate efforts to integrate UX methods and tools into the product design process
UX Priorities: Help identify and prioritize UX resources and efforts across projects and initiatives
User Engagement: Support efforts to greatly increase interactions with end-users for validating requirements, testing designs, and broadly, supporting user-centered design
UX Metrics: Identify quantifiable ways to measure UX, review potential solutions, and assist with implementing approaches
Cross-team UX: Promote collaboration across teams - including sales, training, marketing, support and others – to share information and data about user experience
Collaboration: Thrive in a collaborative environment with a range of disciplines
Advocate: Serve as a UX advocate within the organization through talks, training, blogs, and other methods

User Experience Strategist Resume Examples & Samples

Collaboration with the product leadership team, Marketing & Solutions Management, Business Analysts, and the Technology team to refine requirements and develop design concepts, bridging business objectives, technical considerations, and user goals into a holistic entity
Experience and training to take on extremely difficult design challenges such as visualization of complex data, rich interactivity in a domain dominated by tables and spreadsheets, and driving common look and feel across a diverse product portfolio
Experience with designing and delivering effective and beautiful interfaces for both desktop and web applications
Proficient with industry tools, including Axure, Balsamiq and the Adobe Creative Suite

Senior Specialist, User Experience Resume Examples & Samples

Minimum 7-10 years experience in information architecture (IA), user interface design (UI) and prototype development
Significant hands on experience with industry standard IA and UI tools including Balsamiq, SmartDraw, Microsoft Visio and Adobe Creative Suite
Strong web development skills including Bootstrap, HTML 5, CSS 3, Javascript (jQuery) and XML/XSL
Experience with delivery of mobile web sites and applications on iOS and Android devices
Able to work equally well independently and in a team environment
Able to manage multiple tasks simultaneously while meeting all project commitments
Flexible enough to succeed whether assigned larger project initiatives or routine maintenance and support tasks
Experience with financial services applications preferred
Knowledge of mutual funds business a plus

User Experience Resume Examples & Samples

Understanding of web design principles
Great listening skills
Flexibility to changing deadlines
Knowledge of UX and usability
Good Powerpoint presentation skills

Architect End User Experience Compute Resume Examples & Samples

Identify the architecture evolution requirements specifically within the end user compute spaces and submit proposals to the Client Steering Committee and Architectural Boards
Closely follow industry trends and new technologies and leverage your social network to understand the trend amongst our peers
Identify/implement new technologies that provide business value and minmize TCO in end user compute and collaboration. Organize Proof of Concept testing with support of skill teams
Define and oversee the Implementaion of the architectural approach and methodology for defining client compute platforms including Mac, Windows, Mobile and Web Collaboration estates
Work closely with other skill teams and Business Architects to define Enterprise-wide consistent solutions, aligned with business requirements resulting in delivery of business value add compute services
Ensure consistency of deployed solutions according to industry best practices
Contribute to enterprise, mobile and collaboration strategy and be the colaboration evangelist for the Enterprise
Ensure the TIS service families are kept up-to-date and update the service maps as required
Client focused to align with business needs to deliver value-added solutions
Expertise in SDLC specific to Project/Product Management
Expertise in Client Engineering, Automation and Operating systems including but limited to JAMF Casper, Windows Client/Server, SCCM/EMS/Mobile Iron, Cloud Technologies, Web Collaboration tools
Experience with large volume client/server management applications and Enterprise Software Deployment tools

Architect, End User Experience Resume Examples & Samples

Define Architecture Technical Standards aligned with TIS Service Catalogs, with an industrial and long-term vision to enhance, align and deliver end user compute needs for ESPN’s business
Relationship management with key partners for End-User Computing, Collaboration and Virtualization Workplaces. Follow strategy and develop Product Roadmaps of Suppliers and IT Partners
Deliver Architecture High Level Designs which describe technical components, architecture concepts, best practices, and guidance via embedment with the Client engineering, Messaging and Security teams
Provide support and expertise to skill teams for solution implementation
Identify opportunities and strategy to move pertinent services to the Cloud according to ESPN Cloud Standards
The senior architect will be a recognized expert, and is expected to promote solutions by communication of architectural strategy to the project teams across the organization
A minimum of 6 years of experience in IT, or similar industries
A minimum of 2 years of experience in End User Compute – Architecture and Design
The ideal candidate must be dynamic, service oriented and results oriented. Ability to break down complex problems into simple manageable units, develop solutions for each unit, and seamless integration of all solutions to the overall problem at hand in a holistic fashion. The ideal candidate will possess the ability quickly absorb ideas and apply them pragmatically
Set goals and priorities that maximizes the use of available resources to consistently deliver quality results
Self aware of their own behavior and work style, as well as tolerant of different needs and viewpoints. Demonstrates interest in the opinions of other’s and demonstrates consideration, concern, respect, and professionalism in all interactions
Excellent verbal, written, and presentation skills with the ability to interact with stakeholders. Ability to effectively relay complex technical concepts to non-technical audiences
Strong presentation skills to communicate roadmaps, strategy, vision for ESPN in the End User Compute estate
Networking and negotiating skills
Strong advisory and influential skills
Organized and detail oriented
Expertise and experience with Enterprise Architecture frameworks

Director of User Experience, Fusion Resume Examples & Samples

Advance global customer-centric focus across the product line, from early strategic work through to summative reports
Represent user experience as a core partner and strategic leader for Fusion 360
Build relationships, and influence core efforts across all disciplines and functional areas (i.e engineering, product management)
Demonstrate collaborative leadership with a team of design managers and leaders across multiple cross-product initiatives, some of which may be very broad-reaching in nature
Build and manage a strong design team that consistently delivers on its goals, and produces high-quality work
Promote a culture of rapid iteration based on insights gleaned from user analytics
Establish self as a well-respected and trusted thought leader and culture figure
Proactively identify and own solutions for the most ambiguous and challenging design hurdles Autodesk is facing
Exude positive leadership, with the ability to bring people together from all disciplines and inspire them to greatness
Demonstrate an exceptional understanding of corporate strategy, and maintain a leadership presence with key senior executives
Contribute to the development of the global user experience practice by creating and sharing new methods and practices
Be a thought leader; Represent Autodesk design internally and externally through personal branding, social media, and public speaking
Build and maintain strong professional networks outside of Autodesk
Minimum 10 years’ experience in a creative management capacity
Experience working with CAD, CAM, CAE software in mechanical and manufacturing industries
Proven track record of creative leadership in multidisciplinary teams
Experience leading deliberate change within an organization through transformative design; ability to influence a strong point of view in a large organization
Background of designing for complex global product experiences that delight customers
Outstanding portfolio of successful projects that had a significant impact on the organization
Genuine zeal for experience design, with a portfolio of writing and speaking on related topics that express a point of view
Passionate understanding and empathy for customers when designing the total end-to-end experience
Ability to understand and apply qualitative research, quantitative research, and analytics to solve customer’s problems based on their needs
Ability to influence and communicate a strong point of view in a large organization
Creativity and attention to detail in standalone designs and design systems alike
Willingness to take smart risks and learn from failure
Tolerance for ambiguity and complex design challenges
Superior presentation, oral, and written skills
Experience with prototyping tools such as Balsamiq, Sketch, and Axure
Bachelor's or Master's Degree in Design or other relevant major
Experience designing multi-channel experiences
Deep interest and understanding of emerging trends and technologies
Cultural anthropology, psychology, engineering, design, or other social science background or commensurate experience
Awesome attitude with an insatiable appetite for winning as a company

User Experience Vision Lead-dearborn Resume Examples & Samples

Collaborate with research and strategy team to design research programs that will inform primary project track
For key project track, facilitate and lead research, design, and technology teams through visioning and concepting (design thinking) exercises/workshops
Guide and oversee holistic experience vision and design solutions from research to design delivery, leading UX team throughout the process
Guide and develop scenarios and sketches / communicate vision through tangible artifacts (storyboards, movies, prototypes) from early to late stage concept development
Ensure overall quality of project solutions throughout the design process
Share and present work to cross-functional teams and executive leadership
Experience collaborating with multi-disciplinary teams across all aspects of UX design processes
Ability to mentor and grow team members into future specialists and leaders
Experienced leader who knows how to manage time and proactively facilitates cross-team collaboration
Strong self-direction and sense of responsibility; exhibiting a high-level of professionalism and attention to detail
Experience guiding scenario development as a platform for storytelling
Experienced with Adobe Creative Suite and Microsoft Office apps
Bachelor’s Degree in Design, Human Computer Interaction (HCI), Anthropology, Psychology, or related field
7+ years experience as hands-on UX practitioner (e.g. interaction designer, researcher, strategist) creating products, services and experiences – physical + digital
2+ years experience leading UX teams that resulted in creating world-class products, services, experiences
Portfolio demonstrating qualifications is required
Master’s Degree in Design, Human Computer Interaction (HCI), Anthropology, Psychology, or related field
10+ years experience as a hands-on UX design practitioner
Ability to teach design research methods and other aspects of UX processes and design practices
Proven track record of setting UX vision, leading UX teams, and working in dynamic, diverse, fast paced environments across multiple projects to deliver high-quality solutions on schedule
Proficient with Adobe Creative Suite and Microsoft Office applications (Excel, Word, PowerPoint, etc.)

Director of IVR User Experience Resume Examples & Samples

Ownership of the Interactive Voice Response (IVR) Customer Experience including Voice User Interface design, call flow process design, and implementation of IVR best practices
Directs the preparation and installation of information systems plans, policies, and procedures, including design of source documents, technical direction of operations, back-up methods, and management reports
Analyzes management needs for IS/IT, including storage, retrieval, and processes to recommend appropriate hardware and software configurations and purchases
Directs the continuing review of all current systems and formulation of future systems so as to efficiently accomplish business purposes within budget
Consistently measures and analyzes IVR reports and metrics to ensure exceptional Customer Experience
Recruits, builds, and nurtures high performance team
Manages department activities within budget

UX Strategist, Global User Experience Group Resume Examples & Samples

Identify strategic UX metrics at the project level, and track and document progress for a variety of stakeholders
Ability to balance big ideas with the detailed activities to achieve them
Strong ability to frame experience opportunities and prioritize activities
Bachelor’s Degree in Design, Human Computer Interaction (HCI), Anthropology, Psychology, plus 2+ years experience as hands-on UX practitioner (e.g. UX designer, interaction designer, researcher, UX strategist) creating user experiences for digital and/or product – mobile, web, software, physical + digital, automotive
Experience contributing to user research (ethnographic research, contextual inquiry, participatory design, concept testing, usability testing.)
Ability to mentor others in UX process, workshop activities, and research methods
High energy and passion for understanding consumer technology trends, safety, mobile technology enablers, autonomous vehicles
Portfolio demonstrating qualifications

Developer, User Experience Resume Examples & Samples

Presents recommendations to moderately complex challenges or business needs
Tends to take action that is consistent with available facts and documented processes, guidelines, and practices
Coordinates work based on established and understood procedural expectations
Through general direction and previous experience, may independently negotiate timelines with stakeholders to accommodate fluctuating workloads and demands
65%: Design, develop, test, and refine deeply interactive and innovative on-site experiences, usability enhancements, special projects, and email promotions based upon needs as outlined by business partners. Use user-centered design techniques to combine the art and science of how a customer interacts with a website or digital media to optimize the user experience
20%: Ensure the usability of the website features and align to the higher-level user experience, marketing, and merchandising strategies as well as applicable style guides to drive engagement, conversion and sales
10%: Leverage usability studies, A/B testing, and site analytics to optimize experiences, determine returns on investment and inform stakeholders of future opportunities
5%: Share feedback on process needs or pain points in development lifecycle and mentor junior peers in best-in-class web development processes and techniques
2-5 years experience in UX/UI design 0r Front End web product development
Bachelor’s degree in web development, graphic design or related field
Experience designing and building products and features for mobile and desktop websites
Technical expertise in HTML, CSS, Javascript, JQuery; Bootstrap, Wordpress, and PHP a plus
Design expertise in Photoshop, Fireworks, Illustrator, Sketch, or PaintCode with a willingness to learn related visual design tools
Experience working within development workflows, including conception, design, development, and QA testing
Able to grasp complex processes, critically analyze, synthesize information, present creative, thoughtful solutions and support a common goal
Strong interpersonal skills and the ability to navigate differing talents across multiple partners

User Experience Leader Resume Examples & Samples

Drive the establishment of a User centric culture and ways of working in the organization
Create the vision and drive the design of innovative solutions in our product portfolio
Be the reference person for User Experience in the organization and how that applies to culture, ways of working and products
Stay up to date with the evolution of UX in the industry. Provide thought leadership and innovative ideas to drive improvements across the customer experience lifecycle
5-10 years of professional experience in the area of User Experience, with a demonstrable track record of investigating and applying the most appropriate UX solutions for specific domains
Previous experience building a user centric culture in product development organizations
Proven strong leadership skills. You should be able to give clear examples of success stories that came from your lean management style and empowerment of people
Experience working in fast-paced high tech companies
Excellent interpersonal and verbal communication skills. You must be fluent in oral and written English and have excellent presentation skills

Digital User Experience Senior Manager UK Wide Resume Examples & Samples

Produce standardized, effective design communication to articulate user research insights, design concepts and final deliverables
Strive for maximum usability and user engagement for the end-to-end experience by ensuring the implementation of best of practice design solutions and leveraging industry standards
Partner with key agencies and partners to nurture a design thinking culture and grow a best-in-class UX practices that are recognized inside and outside of the firm
Partner and collaborate with cross-disciplinary teams throughout all stages of the user-centred design process including documentation of user types, scenarios and tasks, as well as conceptual models and process flows
Support the planning of qualitative and quantitative user research. Participate in testing, analysis and synthesis of research and draw conclusions so as to feed back into project teams and colleagues as appropriate. User research may include ethnographic studies, user interviews, usability testing, card-sorting, and heuristic reviews
Excellent communication and collaboration skills with experience guiding design decisions and obtaining consensus on project requirements and deliverables with all levels of management
Well versed and fluent in the user-centred design (UCD) process; applying it to the design of complex, transactional systems
Expertise in the craft of user interface design coupled with proficient visual design sensibility
Familiarity with web and mobile technologies, interactive dashboards and data visualization; Proven experience and comprehension of mobile design best of practices
Functional understanding of enterprise software is required as well as adept to collaborating with technical teams to reach feasible solutions in portals, Content Management Systems (CMS), Customer Relationship Management (CRM) systems, collaboration technologies, social channels, and business intelligence to support Sales and Marketing functions
Strongly developed business sensibility with demonstrated experience in program management, including scope definition, deadlines and stakeholder management
Exposure to user research techniques such as contextual inquiry, user interviews and usability testing, as well as in-depth practice incorporating insights from research studies into the experience design process
Demonstrated ability to multitask and work effectively on several projects simultaneously in a matrixed and fast paced environment with a tenacity to overcome ambiguity
Drive all the User Experience aspects of the digital publishing, marketing and channels transformation strategy
Assume responsibility for the oversight of the persona and user journey development spanning the CMS, CRM, direct marketing and social media channels
Coordinate and ensure alignment with all the agencies involved in the digital publishing, marketing and channels transformation strategy
Experience enabling and delivering high-volume, high profile business applications, portals, mobile applications, interactive dashboards, data visualization and information graphics

User Experience Consultant Resume Examples & Samples

Shape and evolve the design and experience service offerings for the UX team
Recommend the appropriate design and experience services and deliverables based on client needs, spoken and unspoken
Develop digital design and experience artifacts such as concepts, comps, user flows, journey maps and/or lead other junior team members in the creation of these assets
Champion the value and necessity of UX and design to the organization and clients
Act as single point of contact to clients for UX projects
Create estimates for work artifacts
Manage project scope, timeline, and deliverables
Serve as a consultant and subject matter expert to the organization regarding how UX related services can be leveraged more holistically to solve Company challenges
Utilize knowledge in technology, business and user experience expertise to enable optimized approach to delivery and management
A fun team environment that is collaborative and casual
A supportive culture of personal development
A strong possibility to advance your career within the fast-growing UX & Digital team and broader UX & Digital Services team
Modern equipment (MacBook, iPads, etc….) and software you need to do your job effectively

Manager of User Experience Resume Examples & Samples

Manage and mentor a team of UX and UI Designers
Lead UX design efforts for projects from inception through launch
Create design solutions that address consumer, business, brand and technology requirements
Develop a range of UX design deliverables including sketches, wireframes, flows and prototypes
Provide insights, oversight and direction for UX designers in the completion of design deliverables
Identify and implement processes, procedures and standards that improve work quality while increasing speed to market
Develop customer research approaches, facilitate and lead usability testing, analyze results and translate actionable recommendations into design solutions
Contribute to optimization testing (e.g. A/B and multivariate) and testing approaches
Effectively communicate conceptual ideas, interaction models and the design rationale for your work
Formulate strong relationships with product managers, business stakeholders and web/app developers to deliver final products
Facilitate a shared design vision within the UX team and across the groups with which we collaborate and serve
Contribute to a fun, driven, creative and collaborative environment
BA/BS degree in design communication, user experience design, human-computer interaction or related fields
Five to seven years designing experiences across multiple platforms especially including e-commerce/transactional sites and applications
A strong online portfolio that clearly demonstrates design innovation and expertise
Experience managing and mentoring individuals and teams
Demonstrated ability in creating design deliverables including information architecture diagrams, wireframes, conceptual sketches, prototypes and screen flows
Knowledge and experience with prototyping and prototyping tools (e.g. Axure, Invision)
Demonstrated experience with consumer research methods
Experience working directly with business stakeholders
Ability to clearly present design approaches to wide-ranging audiences (e.g. business, product management and technology teams)
Demonstrated ability managing projects including prioritizing tasks and managing team deadlines
Ability to understand and act upon numerous product requirements while maintaining attention to detail
Passion and enthusiasm for sports and fitness preferred but not required

Assoc User Experience Director Resume Examples & Samples

Excellent communication, collaboration, negotiation and interpersonal skills
Proven success designing world class branded digital experiences across traditional and emerging channels
Experience with premium brands
Ability to work independently, while escalating issues as necessary

Director, Intelligenthome User Experience Resume Examples & Samples

Establishes and drives overall strategy of the user experience and develops functional requirements for new products and enhancements across IntelligentHome platforms
Manages relationships with key internal stakeholders and partner solution providers to drive principles of the IH Product vision into the user experience. Including but not limited to delivery of consistent industrial design (CPE) and user interface designs (Digital)
Conducts periodic audits aligned with various software updates and enhancements to ensure a consistent and high quality user experience
Defines success criteria and prioritizes an efficient roadmap that balances short-term and longer-term experiences and focuses appropriately on the highest value opportunities that thrill and empower users

VP User Experience Resume Examples & Samples

Define the global UX and accessibility standards and frameworks for adoption across Pearson
Lead the User Experience Research capabilities which can be used by product teams tidentify and test potential enhancements to existing produce user experience
Provide tools, reusable visual elements, expertise and support to product teams throughout the product development lifecycle. Deliver training to communicate 'good practice' and frameworks for user experience
Provide user experience design and engineering skills and capability as required
Strong experience in User Experience design and development
Strategic thinker with strong analytical capability
Ability to rapidly establish a strong rapport and manage senior stakeholders
International work experience and cultural awareness
Experience in managing geographically dispersed delivery teams
Desirable skills, qualifications and experience
Proven ability to manage, coordinate and collaborate complex and continuously user experience development and guidance across multiple functional areas, teams and levels of an organisation
A good working knowledge of applicable usability and accessibility legal requirements
Always Learning
Strategic and Visionary
Makes it Happen
Transformational
Relationship Builder

VP-user Experience & Engagement Resume Examples & Samples

Develop the UX/product design strategy and roadmap that is aligned with overarching DATG Digital strategy (can be monetized and is consumer focused)
Lead the development of innovative next-generation product designs that offer consistent, high quality user experiences
Collaborate with Disney executive team and an agile product team made up of product managers, engineers, and fellow UXers to understand product requirements, negotiate product features, budgets and milestones, communicate consistent design requirements, and support the delivery of new products optimized for rapid delivery
Establish quality standards and develop efficient process for an integrated and comprehensive UX/design development plan
Create and formalize processes with internal partners consistent with the specific goals, timelines and objectives of each given product area/network brand. Define/ hold accountability for success metrics
Build strong relationships with key stakeholders to ensure partnership in driving product design strategy
Collaborate with a broad set of business and technology stakeholders to understand current product capabilities and identify gaps
Demonstrated experience guiding designers and design projects
Experience in or deep knowledge of mobile and consumer facing products
Ability to be a zealot for disruptive and breakthrough ideas
Exceptional project management skills that focus the product team, each team member and each supporting organization on the overall goals and day to day tactical requirements of execution to reach these goals
Strong analytical skills evidenced by a proven ability to quantitatively and qualitatively analyze product concepts, strategic opportunities and competitive threats
Demonstrated ability to recruit and develop a world-class team
Ability to influence, motivate and collaborate in a highly matrixed environment
Excellent written and oral communication skill, including presentation skills
Results driven with a relentless desire to accomplish something great
Ability to gain credibility and build strong relationships quickly
Engineering or design experience
Experience at a media or technology company

User Experience Prototyper Resume Examples & Samples

Create next generation digital education prototypes for user research
Deliver production ready front end code for engineering teams to implement
Help create and maintain a UI component library with CSS, HTML and JavaScript/JQuery
Work with UX designers, prototypers, product managers and engineers to deliver compelling prototypes of next generation products
Work with engineering and QA to ensure quality as the UI moves from prototype to publically released product
Strong competency in HTML, CSS and semantic markup
Strong JavaScript ability. 3-5 years of JavaScript development and experience with jQuery
Firm grasp of cross-browser (especially mobile) JS and CSS complexities
Understanding of the fundamentals of software development, including best practices and OOD design patterns
Experience with Twitter Bootstrap or other UI frameworks
Experience with CSS pre-compiler, like LESS or SASS
AJAX development experience. In-depth knowledge of available JavaScript libraries and frameworks a plus
Experience with server-side development a plus (nodeJS, CouchDB, MongoDB)
Ability to manage one's time effectively to meet multiple, tight deadlines
Mobile application development a plus

User Experience Resume Examples & Samples

Is detail-oriented
Has excellent communication, presentation, and client management skills
Is comfortable with the User Centered Design process and looks for ways to improve it
Understands and has opinions about current industry best practices
Is experienced with designing transactional user interfaces
Balances an academic interest in best practices with tactical solutions
Desires to define innovative solutions and publish in industry forums
Manages client expectations and own time efficiently
Enjoys collaborating with product owners and business analysts to design solutions

Director Site Optimization & User Experience Resume Examples & Samples

3+ years of working experience in a leading role in an online consumer-facing high-transaction environment
Experience in handling TMall & JD.com
English & Mandarin fluent

User Experience Resume Examples & Samples

Leading and driving User Experience (UX)/Design Thinking and Agile practises across KV programmes, including Cockpit and Strategy 2020
Managing, mentoring and developing a team of Scrum Masters
Serving and supporting the Product Owners and Development Teams
Leading by example, personifying UX/Design Thinking and Agile culture
Guiding and coaching the Scrum Teams, KV, CTO and Deutsche Bank on how to use Agile practices and values
Working on other CTO Programmes as required, ensuring best practice and strategic solutions are delivered
Guiding and coaching both the Scrum Team and the Development team on self-organising
Assessing the skill set of the Team and Organisation, coach them to higher levels, at a pace that is sustainable and comfortable for the Team and Organisation
Removing impediments and guiding the Team to do the same
Facilitating the completion of work without coercion, assigning, or dictating
Facilitating discussion, decision making and conflict resolution
Assisting with internal and external communication, improving transparency and radiating information
Supporting and educating the Product Owners, especially with respect to refining and managing the product backlog
Facilitating KV product strategy conversations and structuring
Mentoring and champing UX/Design Thinking and Agile practises, keeping current and up-to-date with the latest thinking in all areas
Facilitating workshops, events, and talks within Deutsche Bank, promoting the Bank via external events, as requested
Running communities of practice where relevant to ensure staff are aligned on best practice
Fostering design thinking within the business and problem definition
Helping set a vision for long term organisational success at global business level and implementing respective strategic plans
Overseeing the development and execution of objectives, plans and policies and be accountable for continuous efforts to improve Deutsche Bank competitive position and its performance
Ensuring financial success by controlling budget planning and management as well as Profit & Loss (P&L)
Maintaining internal and external key business relationships
Ensuring alignment to the Deutsche Bank risk management framework, as well as to current regulatory and compliance requirements
Dynamically ensuring appropriate contingencies are available for risks likely to be realised
Having a broad awareness of dependencies that could impact value realisation, and engage with relevant counterparts to ensure dependencies do not jeopardise committed business benefits
Analysing, identifying and appraising risks and issues that impact the realisation of the committed business case, working either to resolve them or propose a mitigation as appropriate
Leading (cross-) divisional peer reviews and driving the adoption of best practices
Assisting in the management of local and offshore Development and Testing Teams
Supporting the development of an environment where people management and development is a priority, coaching direct reports and others in the organisation, as appropriate
Taking ownership for your own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
Acting as a role model for new employees and teams with whom KV is collaborating, providing help and support to facilitate early integration
Supporting tough people decisions to ensure people performance is aligned with organisation imperatives and needs, addressing individual performance issues where necessary to drive high performance

User Experience Solutions Architect Resume Examples & Samples

At least 10 years of experience in solutions architect/consultant
Knowledge in Core systems
Experience in project management/planning

User Experience Software Developer Resume Examples & Samples

Strong knowledge and experience with customer-centered design processes
Experience with Agile and experiment-driven development
Experience with influencing, communicating and presenting
Experience with incorporating user research to validate designs and discover new insights
Experience with wire framing and prototyping tools
Experience with gauging the usability of new and existing products
Experience with collaborative sharing of ideas between individuals and teams
Strong visual portfolio and ability to articulate design details
IBM UI/UX Developers will deliver high quality web and mobile applications for our clients focusing on the user's experience and interaction. Candidates should possess a high level knowledge of User Interface systems, architecture, languages, tools, practices and methodologies
Must be able to collaborate with the design team to define the user experience and information architecture
Strong knowledge of Web interaction design best practices with a focus on consistency and usability
Demonstrated expertise in leading UI technologies and practices, including HTML5, JavaScript, CSS3, jQuery, AngularJS, and Bootstrap
Extensive knowledge of CSS and JS methods for providing performant visual effects
Proven track record of building highly scalable, flexible cross-platform/device UI applications
Experience in a variety of development platforms and frameworks
Excellent problem solving, debugging, and troubleshooting skills
Recommend emerging technology adoption and innovation
Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource
Experience with building the infrastructure for serving the front-end app and assets
Architecting and automating the build process for production, using task runners or scripts
Consulting experience background
Other development or related IT experience such as Java or .NET
Working knowledge of Visual Design Tools such as Visio, Photoshop, and Illustrator
Documenting the code inline using JSDoc or other conventions
Creating test suites for all components, and running them with Protractor (or a well reasoned alternative)
A minimum of 2-5 years’ experience as a UX designer, information architect, visual designer, interaction designer, user interface designer, or similar role required
Experience in interaction design preferred
Experience in understanding and designing the relationship between the GUI, physical controls and industrial design to enhance the overall user experience with an application
Knowledge of all aspects of user experience design, with a particular strength in interaction design. Knowledge of human factors, user-centered design processes, interaction design industry standards and trends, usability testing methods, and an understanding of what constitutes clean and innovative design. Experience in incorporating UX-UI in the SCRUM and AGILE methodology a plus
Strong knowledge of Adobe Illustrator, Photoshop, and proficiency with tools such as Lucidcharts, Sketch, Invision, Balsamiq or Protoshare

Director, End User Experience Resume Examples & Samples

Provide leadership and strategic direction for mission critical end user experience enabling all Humana associates to do their best work every day
Oversee the end-user experience teams by managing the people, processes, and technologies making up an integrated end user experience delivery model
Cultivate an environment in which support staff act as trusted advisors who provide relevant and meaningful end user experience technical guidance on the best use of technology
Drive positive change in support of continual improvement and enhanced services for end user experience
Represent End User Experience at cross-functional IT and governance meetings
Provide escalation point for technical staff as needed, and mentor technical and non-technical peers
Develop and sustain partner relationships by promoting an end user experience-driven culture through the development of organization structure, processes and programs to enable a high degree of responsiveness and alignment with strategic priorities
Identify, measure, analyze, and communicate end user experience
Portfolio of services
Ability to translate the needs of employees and business units into the appropriate solutions
Excellent written and verbal communication skills, with the ability to influence and work collaboratively with other Senior leaders in the organization
Strong relationship building skills, engaging and following thru
Develop metrics and key performance indicators
Contemporary thinking in terms of service delivery and technology
Excellent organizational change management and project management skills
Effective delegation, mentoring, and management development
Highly effective and results-oriented, non-bureaucratic management style
Self-starter and highly motivated individual who demonstrates the ability to exercise sound judgment, prioritize and effectively meet deadlines while working on multiple assignments simultaneously
Demonstrated mastery of all portfolio-related technologies and service management/delivery processes
Accreditation/Certification in ITIL service management framework
Bachelor’s degree in computer science or a related field is required; Master’s degree is a strong preference

User Experience Director Resume Examples & Samples

Basic knowledge in the latest Adobe Creative Suite (and other relevant) tools
At least 5 years experience in an agency and formal design training with solid typography, graphic, and interaction design skills
Basic knowledge in interactive prototyping
Basic knowledge in the understanding technical concepts and constraints
Readiness to travel Up to 2 days a week (home on weekends-based on project requirements)
English: Professional / Fluent Arabic essential
At least 2 years experience in interactive prototyping
At least 4 years experience in working with teams of technical, information architecture and rich internet architects

User Experience Resume Examples & Samples

Collaborate with cross-functional agile development teams
Understand user needs in order to design the right thing
Inspire innovative thinking amongst teammates and clients
Learn about and communicate current and emerging technologies and trends
Analyze complex business and system problems and solve them visually
Ability to take ideas from concept to execution, supporting the design throughout delivery
Excellent Interaction Design, Visual Design and User Research skills
UI Engineering experience a plus
Equally as comfortable designing for mobile as for desktop as for responsive web
Embrace the practice of Rapid Iterative Testing and Evaluation (RITE testing) into your process
Agile software delivery practices strongly preferred
Experience of mentoring others and promoting Lean and Agile practices
At ease presenting for large groups and not simply presenting – but telling an effective story about the work

UX Strategist, Global User Experience Group Resume Examples & Samples

4+ years of experience as hands-on UX practitioner for user experiences for digital and/or product – mobile, web, software, physical + digital, automotive
2+ years hands-on experience creating UX strategies and/or design research programs and synthesis
Bachelor’s Degree in Design, Human Computer Interaction (HCI), Anthropology, Psychology

Soft Services & User Experience Director Resume Examples & Samples

Lead the strategic direction for the development and delivery of our global Soft Services (Mail, Reception, Janitorial and meeting services program)
Lead the development and execution of global and regional strategic plans. Support client deliverables by driving improvements in user experiences related to soft services
Innovations/Best Practices Focus: Identify and lead the implementation of best practices and break through innovations by “Bringing the outside in”
Organizational Focus: Review and propose changes to our soft services delivery model to ensure regional ownership with global coordination and leadership
Data Analytics Focus: Identify areas where utilizing Business Intelligence/Data Analytics in a new way can uncover hidden value. Work with BI team to identify where to expand the use of BI. Present the new use of BI and corresponding value to account
Savings Focus: Focus on initiatives that drive value/cost savings to match changing business climate. E.g., drive consistency and value through global service tiers for soft services. Build on success of regional programs
Develop, deliver and implement annual Soft Services strategic plan aligning key client representatives. Drive and monitor progress
Manage and lead multiple direct reports assigned to soft services and other FM service lines
Support annual plan initiatives through the use Business Intelligence, data analytics and benchmarking
Drive innovative solutions in soft services in support of account based innovation KPI
Support & attend the development, implementation & delivery of training & coaching plans for yourself & your operational teams
Identify efficiencies and additional cost savings opportunities with JLL suppliers, partnering with JLL sourcing
Support Supplier Governance Model as single point of contact for escalated issues that cannot be resolved at a local/regional level
Contribute to the achievement of the global/regional client relationship assessment scores and user productivity scores
Review service support models to ensure accuracy and reliability of delivery; with particular emphasis on global/regional consistency
Excellent customer/client relationship skills
Good interpersonal and leadership skills with success leading remote teams
Strong analytical skills and ability to solve complex problems
Excellent communications skills both oral & written
Ability to work independently and proactively
7+ years’ experience
History of success providing service to global corporations

User Experience Technician Resume Examples & Samples

Product
Define critical processes for Online students. Plan implementation of each stage of the processes
Ensure optimal experience as regards interfaces used by the students
Create and develop the Student Portal
Coordinate necessary developments with IT to ensure proper implementation of each online product and service
Coordinate the activities required for the authors to develop the online programs with the different Colleges
Lead monitoring and updating of the products (incident management, etc.)
Develop the action plan for each department involved in the plan development

User Experience Resume Examples & Samples

5+ years designing user interfaces as a member of a user experience and design team
Experience working on UX projects
Excellent understanding of principles of interface design and use of interactive technologies to build relationships with users
Proven experience developing innovative and creative solutions to complex problems
Ability to be self-managed while working on several projects simultaneously in a collaborative environment
Experience working on Consumer and Mobile products a strong plus
Masters in Graphic Design, Information Systems, Interface Design, HCI, Human Factors, Computer Science, and/or Cognitive Psychology
Online portfolio with a range of interactive samples

Lead, End User Experience Resume Examples & Samples

35% - Create simple, futuristic, user-centered designs based on user stories, use cases, user research, market analysis, customer feedback, and usability. This includes creating wireframes, and building prototypes in order to conduct usability testing
35% - Conduct user research, conduct Usability Tests and User Research to iterate better designs back into the system. Collaborate with Service Owners to transform concepts & visions into design prototypes & specifications. Gather and define requirements. Work with service teams to understand user stories and business cases and end-user experience. Participate in formative usability evaluation and apply the results to redesign
25% - Contribute to the design standards and promote user-centered design throughout the organization
Develop guidelines, standards, and user-centered design processes and ensures that they are fully integrated into the user-centered product development lifecycle. Advocate UXD in within the team and organization
5% - Research Interactive Design and Technology trends
Bachelor’s degree required. Computer Science, Interaction design, User Experience Design or related field preferred
6 years of relevant experience in information technology
A minimum of 2 years of experience in end user experience to include: design research, user requirements personas, storyboards, scenarios, wireframes, flowcharts, design prototypes and/or design specifications
Experience in design of end user applications or processes
Expertise in creating wireframes as well as visual design comps
Excellent internal communication skills (verbal and written) including ability to work with all levels of the organization
Should possess change agent and business partnership skills at all levels of the organization including sensitivity to different cultures and interests
Experience using customer insights to extend value, loyalty and to develop new cohesive stories
Travel – Up to 5% Domestic and International.Info Technology

Manager, End User Experience Resume Examples & Samples

40% - Conceive, manage and lead project design from start to finish. Creation of design deliverables such as wireframes, mockups, specifications, process flows, user personas, finished artwork, and prototypes. Lead or participate in regular design reviews and be ready to clearly rationalize and justify design work. Create innovative design concepts based on a deep understanding of user needs and business objectives
40% - Work with and/or develop user research and usability tests. Collaborate with service teams as well as the broader UX team throughout the design process. Provide estimate effort and plan schedules. Obtain buy-in and support from key stakeholders. Support implementation by responding to day-to-day questions from developers, service owners, and team leads. Provide design reviews as they are being developed to ensure that the finished products adhere to the design communicated
20% - Connect with internal and external partners, peer groups, vendors and research organizations in order to keep abreast of the latest UX design and technology trends. Mentor and guide other team members. Help set and maintain the culture of the End Users Services team from a design perspective
Bachelor’s degree required. Computer Science, Interaction design, User Experience Design or related field preferred. Master’s degree a plus
8 years relevant experience in information technology
Minimum of 3 years in end user experience to include: design research, user requirements personas, storyboards, scenarios, wireframes, flowcharts, design prototypes and/or design specifications
Demonstrated practitioner of design thinking and having delivered business outcomes with it
Experience using customer insights to extend value, loyalty and to develop new, cohesive stories and enable fresh experiences
Proven results crafting simple and actionable strategies for complex problems
Prior program management experience, and ability to be creative with constrained resources
Excellent writing and synthesis skills
Successful collaboration in a distributed or complex team environment

User Interface / User Experience SME Resume Examples & Samples

Experience working independently and collaboratively across multiple design teams composed of developers, government system engineers, and testers
Experience working with Agile Scrum teams and developing user stories is preferred
Experience with web-based UI design and experience with any wireframing or web page mockup tools (e.g., Balsamiq, Axure, Justinmind, Adobe Creative Suite, etc.)
Quickly able to conceptualize and communicate alternatives for user interfaces based on requirements and their intent
Familiar with the system engineering process and requirements management
Good written and communications skills
Minimum Secret clearance, but can start with interim Secret Clearance

User Experience Director Resume Examples & Samples

Provide thought leadership and a unifying vision for the user experience across the FICO product portfolio
Define and champion an organization-wide user-centric design process
Drive the evaluation of new and existing user experiences in the existing product by incorporating customer feedback and best practices in order to continuously evolve and improve the product
Oversee customer site visits to interact with customers, management and users to elicit usability requirements
Manage and mentor a large team of User Experience professionals
Define User Experience goals/strategy, and work closely with the User Experience, Sales, Marketing, Product Management and Development, and other stakeholder teams to execute
Oversee the team that creates effective UX designs based on business requirements, delivering end-to-end user experience solutions for multiple products and platforms - from concepts, detailed wireframes, prototypes, to visual design comps, and detailed design specifications
Integrate User-Centered Design practices into Agile development processes. Identify and implement process improvements and design methodologies that will make the UX team more efficient and effective
Participate in the review of technical designs and approve process specification and design standards
10 years of significant track record in defining and delivering great user experiences for enterprise Web-based applications
Demonstrated success in leading UX design for software product development opportunities from concept to successful launch and implementation
Expertise in developing and weaving together a strong interaction design and a strong visual design to produce a seamless, effortless experience
Ability to "see through the noise" and frame the problems, identify solutions, and move the team forward
Experience partnering and delivering with groups across the organization including Product Development & Management, Sales, Client Services, Customers, and the Executive Team
Successful experience in building teams, goal setting, coaching, & developing individuals to achieve targeted results
Solid understanding of user-centered design principles and methodologies
Ability to successfully juggle multiple projects in a compressed timeline, with competing priorities
WAI-ARIA Accessibility Practices and Responsive Design

User Experience Software Engineer Resume Examples & Samples

Design and development of web infrastructure and a suite of internal/external applications that provide scale and efficiency to support Fidelity Health Marketplace (FHM) become the best in class Private Health Exchange in the industry
You will work directly with our Solution Architects, Tech Leads and development resources across our team, as well as other technical and business stakeholders across the organization in a SCRUM Agile environment
Adhere to Continuous Integration and Continuous Development DevOps principles
Ensure high code quality by performing code reviews and following software engineering best practices while being a part of a SCRUM Agile project team
Design and hands-on development of enterprise-scale applications that provide best in class customer experience and require system to system integration utilizing established and emerging technologies and vendor products
Support product release activities (QA, deployment); participate in product installation & post install support
You have hands-on experience in developing applications utilizing MVC Architecture and configuring web containers (preferably Tomcat) with a focus on Test Driven Development
You have experience with Code Quality/Coverage Tools (Sonar, JaCoCo or equivalent) preferred
Your experience designing and modelling moderate software systems and your knowledge of modelling tools (UML, System Architect, Archimate, etc.)
Your familiarity with Continuous Integration, extreme programming, code quality and DevOps best-practices
You have experience with open source frameworks
You’re excited by emerging technologies and learning new languages, but remain focused on delivery and customer value

Senior Manager Digital Channels & User Experience Resume Examples & Samples

Work with our clients to conduct research and identify key features for our channels. Prioritize these features on our product roadmap
Manage the product backlog with a seamlessly functioning team of agile engineers and product designers to launch great products
Contribute to the identification and evaluation of new products/services by
Analyzing existing products with respect to features, functions, key performance indicators and competitiveness in the marketplace
Researching/analyzing competitive and market conditions; arranging for/overseeing market research
Identifying potential new products/features/ enhancements/packaging; researching and analyzing the opportunity
Preparing proposals/business cases outlining product concept and business and financial rationale
Developing concept definitions and high level business requirements documentation to support sizing efforts and as input to project documentation
Develop profit plan projections by assessing product demand, supply factors, etc. by
Monitoring product performance against plan on a monthly and quarterly basis, reporting to senior management and contributing to the forecast adjustments
Developing profit plan projections by assessing product demand, supply factors, etc
Designing financial analytical models incorporating risk, cost, budgets and financial consequences
Developing channel pricing strategies integrating existing delivery channel and anticipating future developments
Maintain a high quality market intelligence program by
Researching and tracking competitor products and market requirements to identify and anticipate changes in customer needs/future direction and actions of competitors
Researching and identifying unique market segments and devising programs/products to tap these markets
Maintaining lines of communication with delivery network, alliance partners and customers about product needs, competitive opportunities and trends
Gathering/maintaining a history of competitive pricing, determining trends
Designing/preparing reports
Maintaining dialogue with competitors about product, policy, pricing and operating procedures
Arranging for surveys/market research
Execute product plans for existing assigned products by
Overseeing design and development of reports to monitor key product performance indicators (e.g. sales, retention, profitability, revenues, costs, market share)
Reviewing/analyzing performance of existing product line to ensure performance is meeting expectations ensuring product materials (sales aids, manuals, forms, brochures) are current and effective and supplies are adequate
Reviewing/preparing new or changes to bank manuals/circulars/training guides
Recommending standard pricing to maintain a competitive position throughout the life cycle and evaluating the impact of discounts,
Defining the requirements for and assisting in the preparation of advertising and promotional materials including advertising campaigns, brochures, newsletters, bulletins, circulars, statement inserts and online demos and messages
Arranging for production of materials and co-ordinating distribution
Conducting/participating in product informational seminars
Providing product knowledge to GTB Sales Department for preparation of training courses and materials
Provide product knowledge and training to International Banking departments such as; Quality Assurance Testing, ITS- Global Service Centre, IBSS-Projects & Investigations, local BSCs, PSCs, ISCs and CMSCs as required
Manage development and implementation of new products/ enhancements to existing products, often through management of cross functional teams, by
Delegating, as appropriate, various components of the project to other team members and manage individual execution of assigned components
Preparing high level business requirements, reviewing detail business requirements
Ensuring requirements documentation provides all information required to develop/support system and operational enhancements
Keeping the project moving ahead by actively participating in the project team and taking responsibility for specific milestones
Developing sales and support materials and operational manuals in conjunction with IB Marketing and Operations/Shared Services
Participating in product informational sessions to train Bank staff in new product/features
Monitoring results to ensure product objectives are met or surpassed
Knowledge and experience in Treasury, Cash Management products and services
Experience Design, Interaction Design, Visual Design, Design Strategy, User Research Experience leading agile projects
Excellent writing, interpersonal and problem-solving skills
Demonstrated ability to see through implementation of projects is highly desirable
Demonstrated ability to focus on revenue generation is highly desirable
Sound knowledge of outside market and competitive products
Deadlines must be met without sacrificing product integrity
Reviews and develops material, needs to listen very closely
Frequent ad-hoc requests from senior officers, deadlines and unplanned operating problems expected at this level
Stress management and coping skills must be highly developed

Director of User Experience Resume Examples & Samples

This highly visible leadership role will coordinate customer research efforts, drive the visual vocabulary (branding
Working closely with the Provider Software Lead Team, the Director for Customer Experience, and our internal/external
Define and implement the User Experience design processes for our software delivery organization
Hire, scale, and develop a User Experience Design team that continuously delivers the experience runway and design
Detail for our release trains and agile teams
Support and enforce Scaled Agile Framework methodology to all levels of the organization
Works closely with the Customer Experience team to learn from our customers’ experience with existing systems and
Test prototypes for new designs
Use design cues to manage user expectations when introducing changes to the software they use daily
Works closely with product architecture and development teams to create designs that are technically feasible and
Support product non-functional requirements
Must be willing to travel up to 25% of the time
Normally requires a minimum of ten (10) years experience designing interfaces and working with engineers and product
Experience with user field studies, usability testing, and prototyping for user research
Experience successfully designing new products, on-time, on-budget, that achieve success in the marketplace
A portfolio showcasing interesting and successful designs for past products
Excellent combination of both business and technology skills
Excellent teamwork and interpersonal skills; excellent relationship-building skills; ability to influence others

User Experience Consultant Resume Examples & Samples

Create compelling user interface designs for web, mobile, and desktop software products
Contribute to the development of user interface design patterns and other leading-edge tools and reusable assets that aid in efficient and effective user experience designs
Collaborate closely with cross-functional product development teams on UI prototype design and development
Conduct remote and in-person user research as needed, including summative usability testing, formative usability testing, contextual inquiry, surveys, and interviews
Sets priorities and ensure task completion on multiple concurrent projects
Coordinate work activities with others
Direct cross-functional and/or industry wide teams as appropriate
Provide UX expertise and mentoring to team and stakeholders
7+ years of experience as a designer and usability practitioner
Proven ability to deliver research and design work on time while working on multiple projects
Experience with web applications required
Preference for commercial software experience
Must have demonstrated experience delivering quality user interface design, including wireframes and specifications
Agile experience
Must have demonstrated experience delivering user research
Must possess strong organizational skills and excellent relationship building skills
Experience with Axure and Photoshop preferred
High level of energy and customer focus
Healthcare Industry experience desired

Manager FW Quality Ltd-consumer Insights & User Experience Resume Examples & Samples

Social Medias workstream: Continue research on social media projects
Microsoft Office based computer systems
Marketing skills – MBA or current MBA student
Good English knowledge – written and spoken
Good project skills
Capacity to manage projects and workload independently
4-5 years of experience in a technical capacity in the Footwear industry

User Experience Leader Resume Examples & Samples

As user experience, goes beyond user interface. The UX leader will have to regularly meet end users and work with the product managers, innovation manager and the senior design leaders
Additionally the incumbent
Drives user interface developments done internally or by subcontractors
Work on overall products ergonomy
Ensure common patterns for installation, user interface, product look and feel are developed/used by several projects within the division
Communicate user interface and user experience best practices in the organization
Collaborate closely with team members to craft a world-class user experience across all of our products and platforms
Balance user needs, technical constraints, and business objectives to solve problems effectively
Provide leadership, direction, and mentorship for a multi-disciplinary team of Customer support specialists, Product Owners, Lean Experts, UI Developers, Data Scientists and Software Architects while advocating the best design for the end user and giving and receiving feedback
Measure and analyze user experience research and testing to validate designs, get user feedback and identify opportunities to improve the customer experience
Advocate and internally promote for collaborative design, design thinking, UX processes and the end users behavior
Ability to understand Business goals and translate it on to a UX Strategy plan for the organization
Drive ideation and concept stages of technology-related ideas/opportunities for new products, services and business models as well as explorative activities in innovation fields
Bachelor/Master level of computer science or electrical engineering
Knowledge of one or more UI prototyping tool and svg design
Experience with embedded software (2 -3 years)
GUI design
Know-How with implementation of coherent applications on several platforms
Fluent in English communication, oral and written
Knowledge of agile innovation frameworks and methods such as Lean Startup and Design Thinking
Ability to make pragmatic design decisions and tradeoffs to deliver innovative experience where it matters most

User Experience Vision Lead Resume Examples & Samples

Collaborate with marketing, research and strategy team to plan user research programs that will inform primary project track
For future project track, facilitate and lead UX, research, marketing, design, engineering, and technology teams through visioning and concepting (design thinking) exercises/workshops
Guide and oversee holistic experience vision and solutions from research to delivery, leading UX team throughout the process
Guide and develop scenarios and customer journeys through storyboards, videos, and prototypes to communicate vision throughout iterative design process
Skills
Expertise in human/user-centered design process
Bachelor’s Degree in Design, Human Computer Interaction (HCI), Natural Sciences, Anthropology, or Psychology
7+ years hands-on UX practitioner (e.g. interaction designer, researcher, strategist) experience creating products, services and experiences – physical + digital
2+ years experience leading UX teams that resulted in creating world-class products, services, and experiences
10+ years of hands-on UX design practitioner experience
Masters in Design, Interaction Design, Human Computer Interaction (HCI), Anthropology, Psychology, or related field
Proven track record of setting UX vision and leading UX team and work in dynamic, diverse, fast paced environments across multiple projects on schedule and with quality
Has expertise working on a start up initiative within a global organization

User Experience Software Developer Resume Examples & Samples

Bachelors of Science degree with nine years’ experience
Experience creating software by following user-centered design principles, and creating product wireframes, and prototypes
Experience making and communicating software design decisions based on user research results such as task analysis and usability testing
Experience building web applications with HTML, CSS, and Javascript
Master’s degree in computer science, computer engineering, human–computer interaction, design, human factors, cognitive or behavioral science, psychology,
Demonstrable success and hands-on experience conducting and leading user research and design exercises like field observations, user interviews, focus groups, brainstorming sessions, ethnographic research, design studios, and card sorting
Demonstrable success communicating the value of user-centered design and design thinking to customers, users,

User Experience Consultant Resume Examples & Samples

Work with development teams and project leadership to define and refine scope
Create beautifully designed UI
Produce and manage design assets for use by development team
4+ years of experience in interactive design, information architecture, or visual design
Proven track-record of hands-on user-interface design leadership
Strong interest in and passion for learning new technologies and design skills
A portfolio demonstrating breadth, creativity, process, and innovation in related fields

User Experience Senior Analyst Resume Examples & Samples

Drive UX process integration by incorporating UX into key IT processes - BAFE, Plan/Build/Run, ITPM, AOP, Agile, and Waterfall
Identify areas of compliance inconsistency and propose new tools, processes, procedures to improve compliance and security of our information
Part of a team to develop a UI Design/UX Standards course for development teams to educate on how to use the standards
Expand and maintain UX standards to include web site & transactional applications, mobile applications and human machine interactions
Work with vendors to develop HTML/CSS templates to support the UX Standards, Axure library per Cummins standards and make them available to project teams
Share our processes, procedures, and standards with all Cummins IT teams so that these can be followed if they directly engage with a vendor to ensure compliance and standardize the solution implemented
Socialize UX and UX Standards across CMI to both business and IT partners through GWC Roadshows
Meeting with stakeholders to address their concerns and listen to their suggestions
Work as UX consultant for business initiatives at a global level to provide solution design services (web and mobile) via the User Experience team
Identifying needed UX activities and directing to the correct vendor (GPV or RPV)
User Experience Research & Analysis; Interaction Design; Usability Testing ; User Interface Visual Design; Web Analytics; Business Relationship Management; Creative Thinking; Requirements Analysis
4 to 5 years of experience in user experience is required
Experience in directly working with business processes owners in functional areas such as marketing, manufacturing, engineering, finance or supply chain required
Team supervisory experience

Director of User Experience & Interface Resume Examples & Samples

Develop and execute on a common vision across the UX creative team
Lead and inspire the team in all areas of the UX development life cycle ranging from idea conception to actual assets production
Lead and direct various projects and day to day activities for creative resources; both internal and external
Work with key product, product marketing and technology stakeholders to create a consistent experience across all devices that is in alignment with the corporate and product brand
Work with our marketing teams to ensure continuity between customer facing media and product suites
Develop and implement a process including guidelines for conducting effective user testing, focus groups and customer feedback sessions
Be a thought leader and a credible SME on UX for the leadership team
Be an active member of cross functional teams and be able to clearly advocate for creative ideas and time allocations of the UX resources
Help establish a center of excellence for UX at UpToDate that can be extended to other operating units within WK
7+ years of experience in a UX strategy, design or related role with a minimum of 5 years’ experience managing and leading a high performing UX designers
Must have proven experience in solving for ongoing, personalized experiences across platforms, including responsive websites, mobile websites, mobile applications and web-delivered applications
Proficiency in documentation and prototyping tools such as Sketch, iRise, Adobe Creative Suite, Proto.io
Proven track record instituting processes, guidelines and frameworks to create an UX Center of Excellence
Strong understanding of web technologies like content management systems, marketing automation, dynamic content, ecommerce, SEO, personalization, translation/localization, etc
Demonstrated success in driving UX projects across cross functional teams to completion on time and on budget. Proven capability of managing multiple priorities effectively and performing under tight deadlines
Ability to dynamically adjust the plan, to resolve resource contention as well as to meet changing business needs
Accountable – must embody a strong sense of responsibility for the timely completion of tasks, as well as the responsibility to ensure a shared understanding of shared tasks
Excellent Communication skills. Ability to communicate at all levels of the organization (including executive management) on issues of strategy, risk, process and on-going progress
Communicative and social – excellent interpersonal and group facilitation skills including the ability to work with diverse stakeholders, customers and personality types. Ability to bridge the gap between technical and business stakeholders
Assertive - not afraid to be a voice of reason and authority. Willing to hold teams accountable to vision and values
Enthusiastic – must be high-energy and situationally aware. Passionate advocate for delivering value
Transparent - must desire to bring complete transparency to the business and grow business trust
Creative problem-solver – with the ability to focus on details while maintaining the “big picture” view
Skilled negotiator who demonstrates the ability to motivate, persuade and build consensus
Up to 20% travel may be required

Director Site Optimization & User Experience Resume Examples & Samples

Day-to-day governance and management of site performance of the 6 China eCommerce sites (incl Mobile)
Lead the platform development, enhancements, features & functionality from business standpoint and manage IT delivery and also responsible for creating and validating of business cases and approval process for all site functionality improvements/enhancements with coordination and program board
Lead and monitor eCommerce RFC from both budget and actual initiative deliveries. Ensure projects are delivered according to business needs and within agreed timelines, costs and project scope
Lead engagement with TMall & JD.com platforms for leveraging platform functionalities and optimize them for adidas & Reebok
Lead and manage master-data- team for product content flow management to assure product launches on the site on time and flawlessly
Lead & Manage customer service team
Responsible to represent eCommerce in all SCM & IT E2E process/discussions
Lead and manage interaction with GACT for all product imagery & content across adidas & Reebok
Drive Operational Excellence, perform monthly reviews of business processes and initiate and drive implementation of enhancements
Bachelor's Degree, or an additional 2 years of experience in digital industry required
Minimum 8 years of experience in Website operations or digital —digital product management, digital technology and/or digital operations required
At least 3 years of people management experience required
Strong communication skills - written, verbal and presentation skills, building strategic presentations
Excellent leading with influence and partnership skills
Experience managing to a budget and projecting costs to build budget forecasts
Understanding of underlying technology is necessary. You don't have to be a developer, but you understand what makes things work

Business Processes Consultant Digital & User Experience Resume Examples & Samples

Proficient understanding of the consulting business processes and functions
Experience in SAP ERP and/or CRM, mobile solutions, and user experience processes and activities
Knowledge of state-of-the-art programming languages, concepts, and architectures
Knowledge in Fiori, SAP UI5, HCP
Strong conceptual and analytical thinking
Strong interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience in an international environment
Fluent in English (spoken and written)
2+ years in Consulting

User Experience Expert Resume Examples & Samples

Global user research: Collect, evaluate and prioritize feedback of end user surveys
Conceptual design: Identify use cases and personas; create storyboards and describe the user journey
Strong interaction design work: Create user concepts for new applications, designing interactions and interfaces; create wireframes and workflows
Quick prototyping: Create paper and click-through prototypes
Develop UI5 based prototypes to speed up implementation
Conduct usability studies, drive regular design reviews
Working across multiple projects in a fast-paced, ambiguous environment
Immersing yourself quickly into new topics, terminology and end user tasks
Degree in computer sciences, user interface design or a related field
Excellent written and verbal communication skills in German and English
Expert knowledge of Fiori guidelines
Strong proficiency in SAP Splash or similar prototyping tools (Balsamiq, Axure, Sketch)
Strong experience in UI5 development, JavaScript, XML
Solid understanding of visual design (user experience, user interface, web technologies)
Good ability to comprehend and master complex contexts and transforming them into visual concepts
Proficiency in Design Thinking and usercentered design processes and projects
Experience in presenting design ideas to developers and business users
Experience in conducting usability testing
Knowledge of HTML5
Knowledge of SAP Product Support is a plus
Knowledge of software architecture

Product Manager, End-user Experience Resume Examples & Samples

Market and Product Strategy: Understand the market by gathering and analyzing market insights to proactively identify business opportunities and challenges and drive recommendations for product development. Create and manage the product strategy, considering corporate objectives, business needs, customer (both internal and external) needs and expectations. Analyze product performance and inform product strategy holistically by gathering feedback from internal and external customers through user groups, focus groups, and feedback sessions
Product Management and Development: Design, document and oversee the execution of the end-to-end customer solution including the product development, training, documentation and resources. Work collaboratively with Product Analysts to ensure successful design and release according to business requirements and customer expectations. Optimize product deliverables by prioritizing and advocating ruthlessly for the benefit of the overall business. Work with the Technology team, and make tradeoffs between features, design approaches, and fit for market segments. Triage defects and enhancements to the current versions. Collaborate and communicate with Operations and the Client Facing organization to ensure input, understanding, and buy-in for all solutions
Collaborate with Marketing, Education Services, Talent Development, and Knowledge Management by providing input for positioning, value proposition creation, and marketing and launch plans
Assist internal field organization teams (Sales, Advisory Services, Account Management) with customer questions, requests and presentations
Minimum 3 years of product management experience, preferably within a software or survey vendor in the healthcare space
Familiarity with patient experience surveys and the healthcare regulatory environment is preferred
Experience soliciting user and industry feedback: interviewing customers and non-customers, leading focus groups for product design/development
Experience with business cases, analytics and reporting, market trends/analysis, competition analysis, positioning, business modeling, and product roadmap development
Experience with customer/client management, and managing the tension between customers’ wants and needs
Excellent strategic thinking, analytical and critical thinking skills
Superior problem solving ability, preferably within a customer environment
Superior project management, time management and organizational skills and the ability to quickly adapt to multiple priorities
Proven ability to work collaboratively to ensure adequate resources are brought to bear to meet client needs from throughout the organization
Track record of hitting deadlines on time
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and Web Conferencing
The ideal candidate will be located in Chicago

Director of User Experience Resume Examples & Samples

Play a critical role in the on-going site design process, both for existing site structure (identifying improvements to core user experience), but also a critical part of designing new/modified sections of the site (e.g. re-merchandising efforts)
Responsible for creating wireframes and functional spec documents to hand-off to CRK (for visual design) and IT (implementation)
The User Experience Director will leverage data and customer feedback to craft on-brand experiences that meet customer expectations and measurable business goals throughout the digital shopping journey
The UX Director will produce user-centered design (UCD) deliverables such as process flows, wireframes, user interactions, visual mockups, and prototypes. These assets will facilitate business and consumer alignment throughout the product development lifecycle, and support the planning and execution of customer experiences across Calvin Klein
Minimum 7-10 years of experience in e-Commerce, Retail, Wholesale, or equivalent
Minimum 3 years of experience as a user experience designer, interaction designer, information architect, or similar role preferably high-volume B2C with Web, Mobile, and App
Experience in product development working with Agile methodologies a plus0 - 3 years retail buying experience with 1 - 2 years of e-Commerce exposure (indirect)/experience a plus
An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application
Must be able to integrate consumer expectations and business goals into the product development cycle as appropriate at every stage
Ability to work both independently with limited supervision and design collaboratively in groups
Experience across the entire product lifecycle, from requirements gathering to product launch and evaluation
Collaboration skills and the ability to motivate team members and peers to action
Excellent written and oral communication skills; strong relationship-building skills
Strong leadership qualities including excellent judgment, relentlessly high standards
Experience presenting UX deliverables to all levels of stakeholders, including executive management
Expert understanding of methods for designing easy to use interfaces in a variety of web-based formats including social applications
Experience with design and prototyping tools such as Visio, OmniGraffle, Flash/Flex, Axure, HTML/CSS/JavaScript, MS Expression, and Adobe Creative Suite. Familiarity with javascript and the jQuery library (or comparable) a plus
Experience working in a collaborative team and working directly with developers and creative teams for implementation of user experience
In-depth understanding of user-centered design methodologies
Must be highly organized & possess strong analytical skills
Strong computer skills: Word, Excel
Flexible to deadline demands, ability to multi-task in a fast paced environment

Director of User Experience Architecture Resume Examples & Samples

Leading the team that conducts research on competitive Web sites, existing Web initiatives, past Web projects and consumer research
Collaborating with project team members and clients to develop organizational/structural concepts for Web site projects
Act as the senior client liaison for all EA related client presentations
Preparing EA documentation (site architectures, wire frames, use cases and task flows, etc.) to be used by the production team
Identifying and implementing opportunities to refine IA process
Work with our clients to identify business problems and challenges
Act as a mentor to the UX team, and ensure focused training and development programs for junior User Experience Architects are in place
Bachelor's degree in a related field
Minimum 5 years' related industry experience in new media, information technology, communications, or library/information science
Minimum 3 year's experience in the role of senior information architect, user experience lead or information design lead
Experience with: software development process/business analysis; user research, usability practices and testing preferred
Proven experience in effectively leading teams

User Experience Resume Examples & Samples

Participate in visioning and concepting exercises; sketch and demonstrate interaction models, design interaction systems and solutions in and around the vehicle (includes digital and physical, connectivity, intelligent systems, and mobility)
Contribute to overall experience strategy and vision, develop scenarios, interaction models, user flows and wireframes
Contribute to tools, processes, best practices and templates/frameworks for interaction design community and UX team
Deliver high-quality interaction models, concepts and designs
Experience with user-centered design
Expertise with interaction design processes, tools, and best practices
Creative problem solving and strong communication skills
Strong written and speaking capabilities
Expert knowledge and experience using a variety of wire-framing and prototyping tools
Proficiency in Adobe Creative Suite and Microsoft Office apps
Bachelor’s Degree in Interaction Design, Human Computer Interaction (HCI), social science , computer science or design
5+ years hands on experience in leading small teams in UX product specifications projects
Master’s Degree in Interaction Design, Human Computer Interaction (HCI), social science, computer science or design
Proven track record of delivering quality design work in dynamic, diverse, fast paced environments across multiple projects on schedule
Experience contributing to user research processes (contextual inquiry, participatory design, concept testing, usability testing, etc.)
High energy and passion for understanding current consumer technology trends and interaction paradigms
Happiest in designing and thinking ‘out-of-the-box’ scenarios
Portfolio or samples demonstrating work examples is required
Proficient in taking lead with ill-form projects to initiate product definitions
Proficient with a variety of wire-framing and prototyping tools
Knowledge of CSS/HTML for Web prototyping

Specl, User Experience Resume Examples & Samples

Specializes in user experience strategy and design, as well as
Leads a variety of web and new media projects for the company
Reviews competing products and recommends design solutions that

Manager, Marketing Advanced User Experience Resume Examples & Samples

Advocate for the consumer, adopting a true user experience lens in all areas of responsibility
Integrate data, synthesize to insights and define critical customer direction to inform future product programs
Act as a catalyst for change within the organization, challenge traditional assumptions regarding methodologies employed in product/service development and forge new ways of thinking/working with a Consumer mindset
Educate, influence and inspire others to deliver a culture of Consumer
Develop and build strong and sustainable strategic partner relationships to maximize business opportunities
Work and leverage a diverse cross section of internal and external stakeholders to execute planned actions
Communicate business proposals in a way which is compelling, thought provoking and engenders support throughout the organization
Transforming the way people think in terms of Consumer mindset
Running business model pilots, gathering data/learning and adapting as necessary to meet market needs
Navigating large organizations and collaborating with internal/external stakeholders to support multiple business priorities
Developing successful multiple external partnerships
2+ years of hands on experience interpreting customer data and defining customer experience
2+ years of experience working in Global cross functional, collaborative environment
8+ years of experience and knowledge of automotive industry
8+ years of hands on User Experience/ Design thinking expertise
Strong strategic thinking mindset, inter-personal and networking skills
Strong external perspective and able to interpret and communicate Consumer Voice in a way which is accessible to multiple stakeholders
Highly adept at relationship building, both with internal and external stakeholders
Strong aptitude for critical thinking/analysis
Ability to thrive in a dynamic team based environment
Utilizes data effectively to gain buy in to proposed strategies
Aptitude to work across multiple projects simultaneously
Compelling leadership behaviors and communication/presentation techniques
Analytical mindset and an ability to translate strategic plans into executable actions
Business savvy and strong customer relationship management skills
Collaborative working style
Clear ability to flex approach and a willingness to change direction when needed
An ability to work and manage cross-culturally

Senior Director of User Experience Resume Examples & Samples

10+ years experience at either an agency working on technology accounts or at a technology company—or any relevant, broad-product-portfolio brand
A deep understanding of HTML coding technologies and testing
Mobile responsive and native application design experience
Strong leadership skills with inspiring, positive outlook
An organized, dependable, proactive, self starter nature

Manager, SAP Analytics & User Experience Resume Examples & Samples

Translates management reporting needs and integrates industry data analytic trends to define and deliver a global ERP strategy for Business Intelligence
Champions and leads global data consolidation, self-service reporting, dashboard, and BI landscape simplification
Builds and drives the data engine to deliver the right information at the right time with a high degree of quality and accuracy
Partners with Business and IT Leadership to identify key business intelligence metrics with measurable value propositions to improve organizational performance, reduce costs, increase operational efficiencies and provide new business opportunities
Partners with the Global ERP leadership team to establish Master Data Governance models and strategies for harmonizing Customer, Vendor, Material & Finance Masters
Leads the assessment and selection process for BI / Analytics software and tools
With the IS Functional Architects, prioritize and design a seamless, high performing end user experience
Determine the technical strategy and intended use for end user tools including Lumira, Fiori, User Personas and others
Supervise a team of 10-20 developers, located in Kalamazoo, New Jersey and India including SAP product experts, Accenture Managed Services and Stryker employees

User Experience Consultant Resume Examples & Samples

Work closely with product, marketing, and design teams to translate business requirements into meaningful user experiences
Work closely with IT and business stakeholders to maintain consistent user experience throughout an application, site or domain
Act as a liaison with customer experience and technology teams to ensure that user experience remains consistent across
Work collaboratively with other team members on interaction design principals and best practices
Assess and identify most effective UX methods and best practices for specific projects. Assist teams in assessing UX needs
Provide strategic recommendations, long term solutions
Promote the importance of and advocate for user-centered activities across the enterprise
Manage, maintain and promote user interface standards, design patterns and best practices
Proactively research and communicate trends and best-practices related to specific UX areas
Provide UX leadership to help coordinate UX-related activities across the enterprise
Provide consultative services to IT, business departments and third party vendors as needed
Demonstrated understanding of user centered design principles, practices and techniques

Gapm UX Global Advanced Product Markering User Experience Resume Examples & Samples

Partner with key internal and external stakeholders to identify customer needs from driverless technology and define the problems FMC should solve for people and society to create compelling and sustainable value
Understand the relationships that we must create between user and vehicle to meet customer needs
Develop strategic questions which guide UX Discover phase research
3+ years’ experience in Advanced Marketing
3+ years’ experience in Automotive Industry
5+ years’ experience in Marketing
Existing contacts/relationships with relevant third party vendors
Understanding of Product Development milestone
Leadership experience - ability to effectively guide and motivate others
Experience leading and partnering in new business development and org design initiatives
Persuasive Communications skills

Intern Dot Com User Experience Resume Examples & Samples

Follow up on Site Optimization supportive tasks and chasing deliverables
Support the team in bringing new features live on the site, following up on open topics and ensuring experiences are in line with consumer expectations
Project management support
Help organize team meetings and prepare presentation materials
Assist with tracking status updates and deliverables
Work with project management and tracking tools in order to support project delivery
Student of business or marketing with a focus on digital marketing/eCommerce/Sports marketing. Enrolled for the complete duration of the internship (6 months)
Applies to EU citizens only due to work permit regulations
Passion for eCommerce, digital marketing, user experience
Very good Excel and PowerPoint skills
Proactive with a can-do attitude

Intern Dot Com User Experience Resume Examples & Samples

Follow up on Site Optimization supportive tasks and chasing deliverables ( Support the team in bringing new features live on the site, following up on open topics and ensuring experiences are in line with consumer expectations. Providing support in the SO & UX team to test new functionality, validating that it works and matches the requirements. )
On-going testing of the site (Take responsibility for bug reporting, prioritizing and resolution to ensure we are delivering the best experience possible on site. Providing support in the team to test the site, identifying bugs, raising tickets to get them fixed and tracking the tickets.Use this insight to help input into the change pipeline on site)
Project management support ( Help organize team meetings and prepare presentation materials. Assist with tracking status updates and deliverables. Work with project management and tracking tools in order to support project delivery)
Currently a Business or Marketing student at a university or other instance of higher education- Enrolled for the complete duration of the internship (6 months)
Only applies to EU citizens due to working permit regulations

Lead Engineer, User Experience Resume Examples & Samples

Participate in Requirements discussion and provide Hands on support to UI Flow Creation for Web Applications with the latest Information Architecture principles
Good analytical and creative thinking in terms of User Scenarios which leads towards User centered design
Hands in building Visual Design, Information Architecture, creating wireframes, prototyping and creation of Web pages adhering to latest XHTML, CSS and W3C standards
Should work closely with engineering team, Product Managers and Business to achieve the results
Strong communication skills and should be able to justify the UX Design created
Should be able to Partner and Collaborate well with multiple teams and achieve the consensus at the earliest
Should have the knowledge of sampling the users and conducting Usability tests to achieve the greater User experience
Minimum 6-8 Yrs Exp with experience working on big websites and portals
Hands on experience in developing the Web pages with standard tools and techniques
Good Knowledge on latest XHTML, CSS and W3C standards
Good Knowledge on Information Architectural guidelines and User centered design
Experience in XHTML, CSS, JavaScript and using tools like Photoshop
Mobility experience and Designing for mobile apps is a plus

Manager, Marketing Advanced User Experience Resume Examples & Samples

8+ years of experience in the automotive industry
Ability to utilize data effectively to gain buy in to proposed strategies
Business savvy and strong customer relationship management skills experience
Experience working in a collaborative working style

User Experience Evening Lead Resume Examples & Samples

Responsible for the operation of the library on Monday - Friday evenings
Regularly assigns, instructs, and checks the work of student assistants during evening shifts
Coordinates evening facilities maintenance
Leads the execution of emergency and security procedures to ensure the safety of HSL users, staff and collections during evening shifts
Prepares and presents statistical and other reports as assigned
Maintains and updates procedure and operations manuals
Plays an active role by participating in HSL and Libraries projects, activities, and meetings
Communicates effectively with clients, coworkers, and supervisors
Contributes to the work of Libraries and University teams as appropriate to accomplish the goals of the University Libraries
Acts as a back-up to other departmental technicians. Rotates shifts with other departmental staff to cover holidays and planned absences, including opening/closing the Library as assigned
Performs related duties as required

Associate User Experience Director Resume Examples & Samples

Develop team members as thinkers, leaders, and innovators
Elevate strategic thought and design processes within the Experience Design Group and deliverables
Foster an environment that embodies Rightpoint’s core values
Help win new business and grow existing accounts through strategic leadership, nurturing client relationships, and delivering transformational work
Capture inputs from business stakeholders and customer needs, tasks, and goals to generate strategic insights that spark creative vision
Establish protocols for immersive user research, concept validation and usability testing
Lead teams in the collaborative development of prototypes to demonstrate concepts to clients
Cultivate partnerships across disciplines to develop a strategic approach to projects to encourage continued success for the organization
Nurture and support user experience community-building efforts both internally and externally
Bachelor of Fine Arts degree or equivalent blend of education and experience
10+ years’ experience in a combination of both the Design and User Experience industries
Strong experience design skills with an expert level of understanding of modern tools and techniques
Strong strategic thinking abilities and demonstrated success in leading teams in executing established strategies

Senior User Experience Consultant Resume Examples & Samples

Developing static and interactive prototypes for demonstration and evaluation of concepts to business owners or for validation with end-users
Conducting end-user research, prototype testing, and usability testing
Translating insights gleaned from user research and client input into IA deliverables including wireframes, task flows, sketches, interaction specifications, etc
Participating in client presentations and providing support materials for client presentations including research and design artifacts

Freelance User Experience Associate Resume Examples & Samples

Understanding target audiences' needs, tasks, and goals and translating them into creative concepts and functional components
Working closely with clients to translate business requirements into meaningful interactive experiences
Developing and/or participating in the development of user personas and scenarios to clarify results of user research and focus the team's design efforts on the needs of key users
Conducting competitive audits and market research

Shared Services End User Experience Resume Examples & Samples

Daily oversight of end-user IT support requirements, ticket queue monitoring, and escalation management
Provide ad-hoc Executive “white glove” support for C-Suite leaders and admins when required
Interface with IT customers to understand business requirements and customer needs and assist in the development of solutions
Provide technical education, guidance and consulting to IT customers and team members on technology solutions, services, and standards
Lead complex technical projects supporting global technological decisions and implementations
Establish service-level metrics used to define and measure technology services
Proactively engage with business partners by doing daily walks through the office
Provide support for onsite state-of-the-art collaboration and video conferencing technologies. Perform proactive checks and testing to ensure services are always available and remediate any issues found
Provide support for applications including MS Office, MS Outlook/Calendaring, PowerPoint, Webex Conferencing, Telepresence and other AV services
Network configuration and problem solving in Windows, Apple, and Citrix environments (wired and wireless; residential and business)
Set up and monitor important meetings that depend on A/V equipment to be successful (e.g. Townhalls, All Hands, Financial and Budget meetings, etc.)
Facilitate updates/upgrades to hardware, software and IT processes
Assist other IT teams in troubleshooting hardware/device problems at the local site
Provide comprehensive training to our business partners on new and existing technologies
Partner with the Corp IT and End User Experience team on new technology introductions
5+ years of relevant technical experience, including systems analysis, design and implementation
Strong emphasis on Customer service and providing best-in-class end-user support
Ability to solve complex technical and business problems
Ability to coordinate projects and interact with all levels of management
Self-starter; ability to work independently with minimal supervision
Knowledge of hardware, internals, peripherals, and software on platforms supported
Excellent judgment and customer interaction skills
Technical certifications and experience in the healthcare field and qualified/validated systems are a plus

User Experience Team Lead Resume Examples & Samples

Setting the vision and strategy for the UX design team
Lead participatory design/user testing activities, as well as behavioral in-context and ethnographic research events across accounts
Pair up and collaborate with relevant creative leads to keep the experience design vision intact and balanced with UX strategy and creative innovation
Defining best practices and standards related to persona development/behavioural segmentation; coach teams to align personas/segmentation with client/project objectives
Developing a complete understanding of customer needs and wants, identifying product and business model opportunities, and keeping customers at the forefront of every decision
Act as a UX ambassador and demonstrate the benefits of user focused design to internal business leaders
Facilitate success of direct reports in meeting their (and their team's) goals by supporting them in turning their strengths into higher performance, and by helping them improve on their weaknesses

100

User Experience / Interface Engineer Resume Examples & Samples

Support projects by providing interactive prototypes that facilitate user testing and iterative design
Provide spec-level prototypes that can be handed off to development teams and translation for implementation
Prototype new interactions, animations, and optimizations that demonstrate a better user experience
Develop web and mobile web prototypes in appropriate technologies. Prototypes for mobile apps may also be required. Some prototypes will need to be data-driven to support user testing scenarios
Collaborate with front-end development team to establish a prototyping framework for our web applications
Organize essential tools, templates, scripts, patterns and styles into version controlled directory for sharing and collaborating within team
Research and train colleagues on current prototyping trends, technologies and techniques. Be an industry expert in knowledge, skill, and approach to design prototyping
Maintain a directory of prototypes the UX team creates. Establish guidelines and organizational details for keeping this prototype directory organized and up to date
Understand our varied audiences, and create and mature a design vocabulary that addresses their unique needs
Develop all aspects of interaction across web mobile applications
Quickly prototype interfaces from analyst requirements and wireframes
Obsessively refine details and drive perfection in our presentation
Maintain a current understanding of UI standards and practices
Understand data driven design and be able to focus on engagement and conversion
Six (6) years of experience working across interaction, UI, and graphic design
Strong portfolio demonstrating past work experience
Strong, highly refined, clean visual design sense
Strong understanding of responsive design systems
Knowledge of the capabilities and limitations of HTML, CSS, and Javascript
Experience working across interaction, UI, and graphic design, and an interest in data visualization
Respond quickly to design challenges and new business needs
Team player, able to maintain flexibility to get things done in a fast-paced customer- focused environment
Compelling portfolio of work
Common sense approach to problem solving and delivery
An interest in business and desire to one day run a production team
Demonstrated experience in responsive design
Entrepreneurial spirit & believe in the opportunities that Ethos Lending offers
Think outside of the box, and bring brilliant ideas to the table
Meet critical deadlines in a dynamic, rapidly changing environment
Demonstrated history of learning more and doing better over time

101

Software Developer, User Experience Resume Examples & Samples

Full stack web application development
Software development working on the design, implementation and tests of the other cloud infrastructure API's
Focus on building high quality code within a fast moving, innovative team
Define and deliver architecture
Work closely with the team on implementation and champion the delivery best practices across the board
2+ years experience in full stack web application development, REST API design, development and testing and OpenStack
2+ years solid coding experience, preferably with parallel and distributed systems
2+ years coding experience with multiple languages including, Javascript, Go & Python
Demonstrated ability to deliver with quality in a team environment
Familiarity with and preferably extensive experience with open source CI/CD tools such as GitHub and Jenkins
Familiarity with and preferably extensive experience with Meteor, Mongo, Cassandra

102

Senior Architect, User Experience Resume Examples & Samples

The ability to create process flows, site maps, wireframes, screen prototypes, and functional specifications
Excellent presentation, communication, and negotiation skills
Experience negotiating business decisions

103

Director of User Experience, IoT Resume Examples & Samples

Strategic design direction for all IoT User Experience Design efforts
Creative leadership and expert level innovation in visual, motion and interaction design as well as service design
Interfaces with HERE Head of Design and Design community to drive strategic leadership for the HERE brand across all of HERE
Drive the creation and management of all user experience methodologies
Managing a team of 20+ designers including financial responsibility
End to end delivery responsibility – from design research to implementation and validation – including tracking metrics for product or service performance
Adapt design processes, best practices and ways of working to Agile methods of different teams
Work closely with the HERE Head of Design to drive the development of our Design talent across HERE globally
Accountable for quality of collaboration between the related functions within HERE Design and the HERE business
A key member of staff in setting the agenda for HERE Design
Can effectively inspire and recruit talent
Proven knowledge and experience of working within the full User Experience Design process including tools and methodologies with a deep commitment to quality and performance
Hands on UX experience working with web and mobile software platforms
Knowledgeable about emerging technologies and paradigms for IoT
Strong experience with interaction, motion, visual design, as well as voice and product design
At least 12+ years proven experience leading and managing direct reports and influencing global design team
Outstanding communication skills with an ability to motivate and lead international teams in times of transition
Ability to translate high level product ideas into product scenarios, stories, and prototypes to drive change and decision making
Foster a customer centric development philosophy while also meeting business needs. Test, review and research design alternatives through various design thinking methods
Ability to simplify, prototype and communicate innovative UI, app and services concepts plus deliver them to engineering and product teams
Track record of working and communicating with stakeholders and delivering excellent results
Experience of shipping products in the mobile and web space
Proven problem solving skills to initiate improvements and seeks opportunities for innovation
Degree educated (HCI or related subject) and relevant commercial experience as an individual contributor in User Experience Design. This should cover service and interface development from initiation to delivery
Manage external agencies and internal resources to build and deliver scenarios, prototypes and final end to end products
Proven problem solving skills to initiate improvements and seek opportunities for innovation

104

User Experience Contractor Resume Examples & Samples

Creating the information architecture and interaction design for transactional, informational, and marketing user experiences including intranets, extranets, micro-sites, web applications, mobile applications and business tools
Conducting stakeholder and one-on-one interviews to identify target audiences' needs, tasks and goals and then translating insights into IA deliverables including wireframes, task flows, sketches, interaction specifications, etc
Developing static and interactive prototypes for demonstration and evaluation of concepts to business owners or for testing with end-users
5-7 years experience as an information architect, interaction designer, or user experience professional (or similar role). Experience working in a consulting firm environment is preferred
Advanced proficiency in a variety of design prototyping tools including Axure, Omnigraffle, Adobe CS, and/or iRise
Experience in client services and negotiating business decisions

105

User Experience Resume Examples & Samples

Turning complex problems into simple and engaging end user experiences
Communicating effectively to illustrate and defend design choices, advocating for the end user
Contribute to transforming PWM into a user centered design development organization
2-4 years of experience in UX / UI design
Passion for implementing user-centered design process and principles in application design
Ability to think strategically and translate requirements into logical solutions
Ability to work with users to understand tasks, goals and pain points
Experience collaborating with product managers and developers to explore implementation options and constraints
Strong work examples showcasing complex interactions
Experience developing and maintaining interaction patterns
Formal academic background in Human-Computer Interaction, Design, or related field preferred
Familiarity with basic finance industry concepts is a plus
Commitment to excellence and a high level of integrity

106

User Experience Application Engineer Resume Examples & Samples

Very strong C and Objective-C programming skills
Comfortable working with AppKit and UIKit
Ability to rapidly sketch out and mock up proposed user experiences and interactions
Comfortable with rapid context switching among several projects
Must be self directed, analytical, and work well in a team environment

107

User Experience Engineering Senior Analyst Resume Examples & Samples

Minimum 2 years’ experience developing Digital & Content/Digital Front End User Interface
Minimum 1-years’ experience with AngularJS and/or other frameworks
Minimum 2 years’ experience developing code components in JavaScript, HTML5 & CSS3
Minimum 2 years’ experience with Rich Internet Applications (RIA) and Single Page Application projects
Minimum 2 years’ experience, technical application design skills, interpreting functional requirements into technical designs for frontend web applications
Experience on mobile development teams and/or application/web development
Advanced experience in JavaScript including: JavaScript MVC / MVW frameworks (Angular, Backbone or Ember) JavaScript UI frameworks such as React, JavaScript linting via JSLint or JSHint, JavaScript unit testing frameworks (Jasmine, Mocha + Chai or Karma, etc.)
Working knowledge and understanding of multi-platform/multi-browser compatibility (IE 8+, Chrome, Firefox, and Safari) on Mac, PC, tablets and mobile devices
Experience in client facing consulting and heavy coding as an individual contributor
Contribution to OpenSource and a working GIT Hub Account

108

VP, User Experience Resume Examples & Samples

Lead the vision, strategy, and execution of the user experience. Lead the user experience function end-to-end
Make our user experience stand out in the market with exception interaction, visual, and content design to ensure it a key driver of our company’s market position and success
Be a thought leader with ability to influence Product and Technology roadmaps to result in the best user experience in the market
Define and champion the design methodologies and processes that will be used in the design and development lifecycle through the agile framework
Grow, mentor, build a high performing team of skilled user experience professionals. Promote overall competence in design research, innovation, and strategy to include creating opportunities for the team to grow and expand their own skills and portfolios
10+ years of experience in UX, Visual Design and user research
5+ years of experience leading UX teams
Desired knowledge of Financial Institutions, User Experience in Financial Services, and Payments
Ability to serve as a “hands on” leader through example
Experience working in a cloud software product company, driving design from planning to release over multiple releases
Strong responsive design experience with demonstrated work product examples
Strong knowledge of HTLM v5 and CSS3
Experience designing for a broad set of UI platforms including web and mobile
Expertise across all aspects of user experience, including UX strategy, interaction design, user research/assessment, prototyping, visual design, and user adoption
Implemented user-centric UX best practices as part of a significant UX team
Experienced implementing/using UX pattern and components libraries
Understand UX research methods and practices
Understanding of usability studies, personas studies, remote user-testing
Lead or worked on design projects that have industry recognition and awards
Deep knowledge of interaction and visual designs best practice
Ability to work in a fast paced environment and communicate results to management
Ability to work on multiple projects with varying deadlines
Excellent organizational skills and verbal, written, and interpersonal communications skills

109

VP, User Experience Services Resume Examples & Samples

15+ years of technology experience
10+ years in leadership roles with increasing scope of responsibilities
10+ years in End User services (Network, telephony, desktop, collaboration)
Demonstrated experience in collaborative and highly influential leadership roles across diverse
Healthcare IT experience highly preferred

110

Dir User Experience CCO Resume Examples & Samples

Lead user-centered design and continuous improvement efforts to define, design and deliver large scale omni-channel customer service experience. The current focus is on platform consolidation, personalized self-service automation (particularly in voice, chat, SMS and social channels), seamless transitions from self-service to customer service, and deployment of new CRM tools for contact center representatives
Define platform strategy and technology roadmap for enterprise-grade customer service experience. Major components include voice platform for IVR, language technology (e.g. directed dialog speech recognition, natural language processing) for automation across channels, CTI / queuing and routing, and CRM
Work with internal stakeholders to generate business justification for customer service experience initiatives and necessary platform investment
Champion the customer service experience and platform capabilities across the enterprise, creating partnerships with other lines of business and delivery teams to deliver solutions
Provide thought leadership around the evolution of customer service experience, frequently providing the enterprise with insights, analysis and recommendations on “what’s next” and where relevant technologies are headed
Plan, develop and manage large departmental expense and capital budgets
Develop and mentor staff through on-boarding, open communication and training and development opportunities
Manage vendor relationships on behalf of the enterprise to deliver solutions in a cost effective manner
Bachelor’s Degree and at least 6 years of experience in developing and building technology around the customer service experience OR a High School Diploma/GED and at least 9 years of experience in developing technology and building technology the customer service experience
Experience managing multiple customer engagement channels – phone/IVR, chat, SMS/text, email, and social
Experience applying user-centered design to create and continuously improve and manage large scale self-service automation applications across one or more customer engagement channels, particularly IVR, chat, and SMS
Experience developing a project plan, including charter, scope, project management approach and management plans, such as the statement of work, cost estimates, schedule, and forecasts
Experience negotiating with outside vendors, including negotiating contracts, prices, resolving service issues and reconciling differences
Experience establishing and maintaining partnerships with individuals at all levels of the organization, in the business community and with vendors
At least 2 years of experience planning, developing, and managing departmental expense and capital budgets
At least 3 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
Willing to travel up to 15% of the time for business purposes (within state and out of state)
Experience with quality assurance
Experience with Lean, 6 sigma, and/or continuous improvement

111

Global User Experience Business Lead Resume Examples & Samples

Responsible for supporting the creation, maintenance, and oversight of the digital delivery of employee services
Leverage new delivery solutions globally, in line with the strategic deployment of the employee services, focusing in transforming the existing user experience and creating a best in class employee portal
Provide thought leadership on opportunities to leverage existing technology that could meet the business needs
Identify gaps where new technology is required that is needed to meet the business needs
Identify opportunities for process simplification and standardization strategies
Approach business vision with a design thinking methodology
Ensure UX Design road map comprehends global rollouts, future UX needs, and project implementation resource estimations
Interact with business partners to understand and document the scoped business processes, user expected journey, and requirements
Perform gap analysis and/or bench marking as needed
Define business requirements documents, test plans and test cases, agent training documents and implementation documentation as necessary
Work with IT development team to define and implement requirements
Work with business partners to ensure UX Design rollout success
Develop metrics, and create ad-hoc reporting as needed
A minimum of four years’ experience working with web based initiatives, with at least two years of new website design implementation experience
A strong functional knowledge digital user experience
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
Proficient in project life cycle
A bachelor’s degree or equivalent
Strong written and verbal communication, presentation, coupled with a strong interest in further developing and integrating HR operations with technology skills
Strong analytical, multitasking and interpersonal skills required
Must be a self-starter, take initiative, and be curious
Must be detail oriented while keeping eye on the bigger picture
Maintain confidentiality
Ability to work with different requirements (global/local) ensuring ability to negotiate successful solutions
This organization is a fast paced, dynamic environment. A strong desire to work in such an environment is an important key to success
Advertising agency experience in the user experience field a plus
Experience in engaging business and IT partners to research and resolve issues
Experience with low-level ad-hoc query tools and a detailed working knowledge developing metrics
Experience with integration and parallel test phases
Experience in development of Service delivery models and implementations, aligning the different pieces and phases
Must have very strong analytical skills with the ability to translate business requirements into technical specifications with an emphasis toward the user experience of the solution
Ability to collaborate with a diverse set of partners and drive consensus when conflicting requirements are identified

112

Exec Director Product Definition & User Experience Resume Examples & Samples

Ability to travel 30-50%
Advanced knowledge of the Healthcare IT domain and relevant methodologies to include: product requirements and analysis, design, and lifecycle methodologies
Ability to understand and execute on key business drivers, including strategic, operational, and tactical
Strong business and financial skills, with a working knowledge of financial performance metrics, such as revenues, expenses, operating income, etc
Proficient at executing when experiencing multiple competing priorities
Ability to build relationships, direct and influence collaboratively with internal and external customers to accomplish organizational goals
Strong decision making, judgment, problem solving, and analytical skills
Ability to work in a team environment and identify and meet needs from all levels in the organization
Executive-level presentation skills
MBA, preferred
Previous experience as a Product Manager in HIT environment, nice to have

113

Director of User Experience Resume Examples & Samples

Develop, evangelize and execute the creative / UX strategy for Optum consumer - facing products and services
Defines and manages teams deliverables, timelines, estimates / budgets and contractor needs to ensure projects fulfill time / scope / budget parameters
Contribute to the corporate UX design standards / framework and to governance structure across teams to ensure consumer experiences are seamless and consistent across the end - to - end health experience
Macintosh and PC hardware and software knowledge. Specifically, the Adobe CS, the Microsoft Office suite, Axure and Visio
Solid understanding of designing for Accessibility standards WCAG/508
Experience is developing and institutionalizing strategy and standards in large complex organizations
Ability to balance user-centered design skills, visual design sensibilities, data-driven influences and understanding of technical constraints in design thinking
Strong skills in the following areas: organizational savvy, ability to handle multiple programs, attention to detail, relationship - building, strong communication skills, high accountability

114

User Experience Analysis Manager Resume Examples & Samples

Identify usability and user experience goals, recruiting criteria, and usability test plans for specific product testing
Design, run, and analyze usability and heuristic studies for products and services that impact the CMB Marketing portfolio. Facilitate focus groups and ideation sessions to obtain customer feedback. Engage and manage 3rd party vendors when necessary
Prepare and deliver presentations on the results of usability studies, making concrete, data-driven recommendations for change based on findings
Work with user experience, design, development, and product team members to develop concepts, storyboards, and prototypes
Conduct competitive analyses where applicable and use data to guide design of new products
Support the governance of user experience across the VZ ecosystem; ensure consistency and familiarity across customer engagement points
Manage the strategy, direction and administration for Operational Readiness Trials. Determine appropriate success metrics, entrance/exit criteria, and appropriate research protocols & tools (e.g. focus groups, surveys, one-on-one interviews, etc.). Interact with development/business teams to understand business imperatives and strategies. Interact with cross functional teams with data driven recommendations to launch the product
Minimum 3 years experience conducting usability & user experience analysis, product management or customer support
5+ years managerial experience
Proven leadership with cross-functional teams, including product managers, UI designers, operational teams, IT, Technology teams, and Customer Care
Demonstrated broad knowledge of Verizon Telecom products across marketing, operations (installation/repair), billing, tech support, logistics and IT preferred
Consumer and Small Business experience preferred
Demonstrated experience with executive level presentations
Ability to manage multiple priorities and deadlines
Customer focused, with passion to deliver the best possible user experience
Excellent oral, written, analytical and communication skills; can present findings concisely and effectively to critical audiences
Demonstrated experience designing and conducting different types of user research studies, including lab-based usability studies, field studies, and usability inspections (heuristic evaluations or cognitive walkthroughs)
Solid background in collecting and analyzing data and generating reports
Tech savvy, with solid understanding of emerging technologies and platforms

115

Senior Analyst, User Experience Resume Examples & Samples

The senior analyst will be responsible for running with conceptual and detailed design for multiple product verticals within Digital Payments and Labs
He/she will be directly entrenched with product and dev teams in order to ensure designs are buildable, and on strategy for the multiple product roadmaps
This position is on the bubble of being a strategic leader within the DP&L UX team. As such he/she will need to be able to define, design and build most products that are within the verticals of the department she is a strong designer and contributor
The fact that this practitioner will be able to do all of this with minimal oversight from senior management makes the role invaluable because it increases the volume of work that the department can handle, while at the same time leveraging strong performers as role models for our increasing volume of junior designers

116

Senior User Experience Generalist Resume Examples & Samples

Drive visual design experience based upon user data, research, best practices and consumer needs for a given capability and persona(s)
Partner with UX Researcher/Analyst, Designers, and Product Manager to present ideas and concepts to senior management
Drive the development and communication of user design process for a given initiative
Apply data research and team product expertise to create interactive designs that deliver relevant and engaging experiences for personas
Perform rapid prototyping to validate the business and customer goals, usability, and feasibility of a new product idea in collaboration with the product team
Validate design by participating in user testing and iterates or pivots based upon the user test results
Create engaging, usable, and effective designs that meet user centric goals
Design and oversee high fidelity prototype creation with interaction from other capabilities and teams
Serve as the subject matter expert, develop style guides, and policies for web design for the Omnichannel department, in partnership with Site Operations and Brand Marketing teams
Lead socialization efforts to adopt new policies, style guides, and design standards
Champion user centered design approaches and principles
Provide visual design assets required for Usability testing
Partner with IT to provide product assets and visual designs as required following AGILE methodology (e.g. HTML and CSS)
Leverage additional Designers as appropriate to set overall direction and work flow schedule
Mentor and lead Design team
Develop a thorough understanding of Academy policies, procedures, and safety rules
5+ years of experience in User Experience Design (UX), human computer interaction (HCI), and user-centered design principles (UCD), to include User Interface Design (UI)
Experience in a retail environment preferred
Self-motivated with the ability to meet and exceed position requirements under minimal direction and supervision, independently and within a team setting
Demonstrated analytical, organizational, problem solving, and creative thinking skills
Ability to analyze, articulate, and solve complex problems and concepts to make effective business decisions
Maintain the customer’s perspective as a driving force behind business decisions and activities
Strong interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internally and externally
Working knowledge of the MAC operating system
Proficiency with the Microsoft Office Suite; including but not limited to, Word, Excel, PowerPoint and Visio
Advanced knowledge of wireframing and design related software tools; including but not limited to, Photoshop, Axure, and HTML/CSS

117

User Experience Technologist Resume Examples & Samples

Collaborate with data scientists to design, develop, test, deploy, maintain, and enhance interactive visualizations and dashboards across multi-platform datasets
Learn, contribute to, maintain and improve the application codebase. Write readable, well-tested and well-documented code for both the client and server
Participate in design and code reviews. Work with the development team to continuously improve engineering practices and code quality
This position will report to the Director of Web Strategy and Data Science, but will also be expected to extensively support the entire team. Reporting structure may change as the team grows
BA/BS or MS degree in Computer Science, Media Science, Economics, Statistics, Engineering, Math or other quantitative field (or equivalent practical experience) preferred
Proficiency in Python, Django, HTML/CSS, Javascript/JQuery, Git/Github
Fluency in user-centered design methods, rapid prototyping, usability, and interface and interaction design
Bias towards action - you’re results-oriented self-starter and deliver on projects
Strong written and verbal communication skills - you’re able to effectively communicate technical concepts to non-technical audiences
Organized and effective multitasker - you’re able to prioritize your task pipeline to ship as fast as possible without sacrificing quality
Experience developing scalable, responsive data-driven web platforms in a production environment
Knowledge or experience with databases (eg. PostgreSQL, Redis), front-end libraries (D3.js, Bootstrap, SASS, Underscore), REST APIs, authentication systems, SEO, and build automation
Knowledge or experience with DevOps (eg. unit testing, performance monitoring, release management, infrastructure configuration, and web security)
Programming experience working in a cloud environment (eg. AWS)
Solid foundation in data structures and software design with strong analytical and debugging skills
Experience working in a fast-paced, entrepreneurial environment
Familiarity with analytics (media industry, social, digital marketing)
Track record of efficient collaboration on software projects
Passion for learning - you’re always curious to learn and share new skills and knowledge

118

User Experience Professional Resume Examples & Samples

Strong end user focus orientation
Accuracy and appropriate attention to detail
Proven ability to work in a project environment
Collaboration and Communication across Teams, Departments and Countries

119

Director, Web User Experience Resume Examples & Samples

Establish, execute, and evangelize vision for pitneybowes.com user experience to ensure that it represents the brand and is a world-class digital experience. Articulate strategy, assess resource needs, as well as develop and execute roadmap to achieve this vision in collaboration with cross-functional partners in product management, brand, and engineering teams
Responsible for defining the experience roadmaps and support of client paths on our sites to include: site navigation, discovery, customization, checkout, as well as defining user experience strategy and experiences for mobile
Lead and direct a user experience team around development projects, providing concepts, direction, and critical evaluation of projects, as well as designing wireframes, mock-ups, and prototypes as needed to help illustrate solutions to complex problems
Translate client insights into actionable creative strategies and breakthrough concepts that drive business results
Review all UX design created by the UX team and outside vendors to ensure achievement of business goals, minimization of customer confusion, and consistency with UX and usability guidelines
Implement innovative and appropriate technologies as a part of the overall interactive strategy
Create scalable site structures and navigation elements that improve usability globally
15+ years of extensive and diverse user-centered visual design experience, with focus on cross-channel visual design strategy, UX design and creative leadership
Exceptional, diverse creative portfolio demonstrating imagination, creativity, and problem-solving skills, particularly with more complex/dynamic content across multi-channel customer journeys
Experience conducting user-centered research such as card sorting, contextual inquiry, competitive analysis, and moderated usability testing to validate concepts/designs
Familiarity with “Lean UX” principals, to apply as needed per project
Experience in leading a team of UX designers across the range of marketing, Ecommerce and Customer Support
BA/BS or Master’s Degree in User Experience Design, Human Factors, Human Computer Interaction, related area of study preferred
Demonstrates and promotes client service skills to build productive partnerships with business partners and other associates
Demonstrates extensive knowledge of digital user experience and trends
Demonstrates strong knowledge of hardware and software used in digital visual design production as dictated by department and business partner needs
Possesses thorough knowledge of company compliance standards including brand, intellectual property, copyright and trademark
Identifies opportunities to improve the user experience through the use of emerging capabilities, business simplification, and/or consumer insights
Works on unusually complex problems and provides solutions that are highly creative
Champions large projects that affect the organizations long-term goals and objectives

120

User Experience Director IBM Interactive Experience Resume Examples & Samples

Expertly synthesize client needs, technology requirements and user research into a defined model, which can take the form of visioning documents, user flows, wireframes, diagrams and/or prototypes
Think big - see and guide the big picture vision that ensures the ideal end user experience
Take ownership and pride in your work, but also embrace a diverse, multi-disciplinary approach on projects
Thrive where complex business goals, product design and development, interaction design, current and emerging technologies, marketing and brand strategy converge
Whether the goal is to enable effortless mobile transactions or to envision and create spectacular, memorable experiences that converge digital with physical, you know how to balance stakeholder needs, and work selflessly to ensure that decisions are always made in the interest of the optimal user experience
At least 7 years of hands-on experience in Interface Design, Interaction Design, or Information Architecture
At least 7 years of experience in customer strategy, user research, customer experience design and/or product design
At least 7 years of experience in leading small/medium-sized projects, including ability to navigate scope, work with large teams and present ideas to clients
At least 7 years of experience in client services
Understanding and developing usability patterns, data/content interactions, and workflows
Thorough knowledge of HCI, cognitive psychology, and user-centered design principles, with expertise in how to apply them within an overall design system
Experience in brand strategy
Experience in mobile architecture, design standards per platform, and technology
Experience working in Agile environments
Online design portfolio for review
At least 9 years of hands-on experience in Interface Design, Interaction Design, or Information Architecture
At least 9 years of experience in customer strategy, user research, customer experience design and/or product design
At least 9 years of experience in leading small/medium-sized projects, including ability to navigate scope, work with large teams and present ideas to clients
At least 9 years of experience in client services
Experience at digital marketing and advertising agencies or startups a plus

121

User Experience Summer Internship Resume Examples & Samples

Learn and become familiar with ecommerce usability standards
Participate in brainstorming and feature auditing
Compile competitive analysis documentation
Create user flows and user journey diagrams
Assist in producing wireframes for content pages and feature updates
Assist in creating designs for UI elements
UI asset production including creating UI specification documents
Help prepare and analyze results for various user research methods
Test developed pages/screens to ensure design updates were fully realized + compile feedback
Other departmental activities as needed

122

Analyst, User Experience Resume Examples & Samples

Collaborate with the project team, internal business partners and the external vendor partner to understand the strategic vision of the project, the user experience requirements, the risks and issues and the intended audience for the change
Perform usability analyses and assist in developing user behavioral segment personas and journey mapping
Gather data to support performance metric and adoption analysis before and after the implementation
Partner with the team on User Experience design reviews and contribute to the BAU transition plan
Must have in depth experience utilizing MS Office tools: Word, Excel, PowerPoint, Outlook, etc
3+ year industry experience preferred with solid background in User Experience
Some experience with conducting user research and voice of the customer activities such as heuristic reviews, interviews, usability tests, and surveys to understand user behaviors
Strategic and creative thinking along with ability to drive results
Ability to build relationships, influence decisions and drive results in a teamwork work setting
Excellent written/verbal communication and compelling presentation skills

123

User Experience Hardware Engineer Resume Examples & Samples

Lead activities in the product design process by applying ergonomic and usability design principles toward use cases studies, and overall PC & Smart device design
Work collaboratively with cross functional project team members and business peers to propose the best experience for the end user
Develop and maintain design specifications and other design documentation that will be used as guidance for cross functional team members
Utilize ideation skills to effectively communicate design ideas to others
Conduct usability studies of prototype and existing designs during various phases of concept and product development. Translate study results into actionable design recommendations and product requirements
Understand target audiences’ needs and other motivating factors and translate them into concepts for comfortable, compelling and competitive product experiences
Plan and execute iterative user research and analysis projects including but not limited to task analysis, competitive assessments, bench-marking, customer interviews, concept testing, usability testing and heuristic evaluations. Educate others outside the User Experience team on HF design methodologies and advocate the benefits of good UX design
Identify user insights and lead new initiatives to deliver industry-leading user experiences
Establish a technical vitality plan to remain current in fields of human factors, user research, HCI, and product design
Communicate effectively in both written and verbal forms with colleagues, management and external parties both in the U.S. and other countries

124

User Experience Resume Examples & Samples

Leads the UX resources, is the main point of contact for client’s UX needs
Defines team workflow and tools, and coordinates it with management and development
Proposes, communicates and adjusts UX roadmaps (research, production, iterations and evaluations) tailored to specific projects
Participates in the creation of requirements or user stories
Estimates levels of effort and sets standards for deliverables
Leads brainstorming sessions with the team and promotes team alignment
Prepares and facilitates ideation activities with users, stakeholders or team members
Champions user-centered design
Conducts heuristic evaluations, organizes and moderates usability testing, prepares usability reports based on selected methods
Sets up KPIs and conversion criteria (Analytics)
Understands user research findings, design principles and product data; and leverages them into design proposals
Creates materials such as sitemaps, tasks flows, wireframes and prototypes by following sample deliverables
Knows about commonly used and trending design patterns and UI standards
Develops annotations and specifications of UI designs in a way that suits technical requirements
Possesses in-depth knowledge of at least one prototyping tool and is familiar with several others
Competitive Analysis - Understand the competitive landscape to optimize market and brand positioning. Develop strategies to exploit strengths and counter competitive threats to achieve enhanced success against competitors
Design Acumen - Apply experience and knowledge of design concepts and trends to maximize effectiveness
User Centered Design - Apply an iterative approach to design that is focused on understanding and engaging individuals in ways that are useful and usable
Usability Design - Provide skills and experience related to usability design elements and principles, which are the basic visual toolbox of design tactics in every visual design discipline
User Interface (UI) Design Patterns & Techniques - Provide skills and experience related to the user interface design principles intended to improve the quality of user interface design
User Interface (UI) Process Flow Design - Provide skills and experience related to user interface process flow design, ensuring orderly and well-defined process flow specifically geared to producing user-friendly user interfaces
User Interface (UI) Usability Test & Tools - Provide skills and experience related to user interface process flow design, ensuring orderly and well-defined process flow specifically geared to producing user-friendly user interfaces
User Interface Design-Desktop - Design interfaces to facilitate the interaction between humans (users) and desktop applications (computers), including items such as page layout, cognitive design, widget selection, widget placement, navigation design and content layout
User Interface Design-Web - Design user interfaces to facilitate the interaction between humans (users) and Web applications or websites, including items such as page layout, cognitive design, widget selection, widget placement, navigation design and content layout
User Relationship Management - Maintain open communications with and gather feedback from user communities, including periodic reviews of service performance with user representatives, understanding and reporting on relevant issues and improvement initiatives and gathering customer/user feedback using surveys
A true passion for design, creativity and innovation. Ability to work in a creative group, collaborate and take creative direction
Excellent time management and organizational skill set. Ability to multi-task and prioritize work
Experience leading brainstorm sessions
Understand, interpret and prioritize specific client needs
Strong ability to provide clear creative direction and provide timely

125

Senior Manager, Digital User Experience Resume Examples & Samples

Create and execute a strategy to improve the overall digital customer experience (web and mobile) and quantify the progress with hard data
Understand the business goals of each project and direct business partners to the optimal digital cross-channel customer experience
Work with external agencies to develop wireframes and designs based on business goals, customer and user data, industry best practices, subject matter expertise, and more
Work with Business Technology in an Agile environment to quickly and effectively move projects forward through coding, integration, testing, and launch. This may also include decision making on a Minimum Viable Product (MVP), the ability to negotiate across the business to achieve an MVP, and coordinating feature release schedules across time periods
Contribute to business prioritization of projects across towers, given the constraints of development capacity and available launch dates
Coordinate with the Senior Manager, Customer Experience on post-launch analysis, key findings, defects, irritants, and customer suggestions to continuously iterate and improve upon digital experiences
Work closely with the other Senior Managers to coordinate a large number of concurrent projects that will cross channels and may launch simultaneously
Develop the roadmap for CX Tower initiatives in both browser and app, including championing device-level experiences
Lead and develop a team of project managers to achieve their best potential
Serve as a vocal leader of Discovers digital customer experience both internally and externally
Stay on top of industry trends and best practices and be involved in the local digital community
Bachelors degree or equivalent combination of education and experience required. MBA and/or Advanced degree in digital curriculum preferred
7+ years relevant work experience in digital, customer experience, marketing or related field
Experience managing a team and driving outstanding performance and employee satisfaction
Comfortable with technology in order to lead a meaningful dialogue with technology partners
Proven strategic thought leadership and demonstrated experience driving innovation and change
Sense of urgency to execute and demonstrated track record of successful program implementations
Ability to make decisions with the absence of hard data especially in an evolving and fast changing ecosystem
Excellent written and verbal communication skills, including experience creating and delivering compelling presentations to executive audiences inside and outside the company
Demonstrated strong negotiation skills
Excellent analytical skills with demonstrated experience in interpreting data and translating into insights
Ability to manage multiple priorities at once, build relationships and work effectively with internal and external partners

126

User Experience Enterprise Architect Resume Examples & Samples

Establish and mature an effective User Experience (UX) practice
Establish UX standards and guidelines using interactive and collaborative tools
Collaborate with other government UX professionals for reuse and sharing of UX solutions Assist in introducing user centric experience design methods for eliciting requirements and clarifying needs
Review and advise on the work of designers and developers to ensure UX consistency
Assist in introducing post-delivery UX field testing to understand how solutions are used and can be improved
A strong web design or development background with an emphasis on UX
Deep understanding of design patterns and modern human factors guidelines
A track record of understanding client needs, gathering requirements, and conveying them to technical staff
A history of leading and delivering the processes needed to affect change within an organization within the UX and creative scope
The ability to interface with the executive level, and transform wants into must haves into UX
Mature visual design skills and a strong understanding of information hierarchy are absolutely critical Demonstrated knowledge of usability theory/principles
Ability to present and persuade when communicating design
Strong demonstrated visual, verbal and written communication skills to both technical and executive audiences
Demonstrable understanding of web technologies (HTML, JavaScript, CSS, Databases, GitHub) and emerging frameworks and patterns (Angular, Backbone, Ember, Material Design, etc.)
Experience using Axure, Balsamiq, and other high-fidelity prototyping tools, as well as Photoshop, and Illustrator

127

Lead, User Experience Resume Examples & Samples

Play a critical role that helps Constellation Brands define transformative products that change how our sales teams, customers and partners engage with our app ecosystem
Plan and conduct user research, usability testing to create high-impact digital experiences
Create and document Journey Maps, personas, user flows, wireframes and prototypes to help articulate visions and deliver products
Collaborate with the business and development teams to understand how analytics can help inform user behavior and product direction
Be comfortable as a thought leader, helping the broader team (sales leaders, engineers, BA’s, etc.) understand how different user types engage within the product ecosystem
Establish and maintain standards for Visual Design, Information Architecture, Usability Testing. Ensure standards evolve and are adhered to
Provide thought leadership on Interface Design, Interaction Design and Visual Design. Engage and manage partners who will help the team to scale UX delivery
Loves to create site flows, interaction models, wireframes and functional specifications to help guide visual / graphic design and development teams. Must like to be both a player and coach
Experience assisting with, and managing, creative production to support app delivery lifecycle
6-8+ of information architecture, user experience design and or usability. A portfolio that demonstrates your experience, thought process and approach to solving difficult UX challenges
Is comfortable both conducting and rationalizing research, data and customer feedback to influence product direction (usability studies, surveys, interviews, analytics, etc.)
Look at the web like a product and enjoy working in a rapidly iterating, SCRUM driven product release methodology
BA / BS in something interesting or equivalent experience
Qualities of flexibility; a good team player, high attention to detail are essential
Solid written and verbal communication; strong interest and ability to collaborate with business stakeholders
Experience with CPG industry is desired but not required!

128

User Experience Brand Awareness Engineer Resume Examples & Samples

Detail-oriented visual designer, who understands how form influences function, and are constantly striving to simplify complexity
A critical thinker with the ability to express concepts verbally and visually
Strong strategic thinking skills, including ability to think critically, bridging strategy and goals to actionable opportunities
Design creative presentations, graphics and other visual content
Ability to think at a high level about what should we build and not just how should it look
Make content that’s delightful, beautiful and clear with a high-level of finish and polish
Identify opportunity to proactively simplify
A portfolio to produce during an interview
Proficient in JavaScript, HTML 5, and CSS 3
Demonstrated computer skills including Microsoft Office and Adobe Creative Suite
WordPress Experience a plus

129

User Experience Consultant Resume Examples & Samples

Minimally a Masters Degree e.g. related to (Industrial) Design, Design for Interaction
A minimum of 3 to 5 years of work experience in UX / interaction design
Proven experience with workshop facilitation and working with development teams
Extensive knowledge of using UX tools (e.g. wireframes, prototyping) and software (e.g. Adobe Illustrator, Axure) is required
Experience with projects in an international environment is a plus
Client focused and you have strong creative as well as analytical skills
Affinity with e-commerce, digital marketing and IT
Fluent in Dutch and English, written and verbal

130

Senior Product Manager AWS DB User Experience Resume Examples & Samples

Be passionate about databases and the large opportunity that AWS presents
Have experience delivering technology products/services in a high growth environment where priorities shift fast
Have the ability to communicate complex technical issues simply and convincingly to a wide range of audiences
Be a strong leader who can prioritize well, and who understands how to drive focus and excellence within a strong, talented, opinionated team
Have a strong track record of achieving the balance between innovation and strong customer and quality focus

131

Head of User Experience Resume Examples & Samples

Minimum 3+ years’ of overall experience in UI/UX design with at least 2 years in web UI and web application design
Minimum 2+ years experience designing enterprise-level web applications for a technical audience
Minimum 1 year of experience designing for native mobile apps (iOS, Android)
Ability to present and explain designs and interactions to cross-functional product team members on design principles
Experience with basic UI prototyping and design collaboration tools (such as InVision). to share and collaborate on UI design with the cross-functional team
Experience documenting user personas and use cases / user stories
Experience maintaining UI style guidelines, design patterns, and standards for use across products
Experience collaborating with cross-functional team members such as product management, engineering, QA, and documentation
Experience with customer / user interviews
BS or MS in a related field of study or equivalent work experience
Portfolio of relevant design works for review is mandatory
Experience with web/mobile usability and testing
Experience with Photoshop and Illustrator or similar graphics packages
Experience designing UIs for IT appliances
Familiarity with accessibility principles (Section 508, W3C)
Familiarity with Agile development processes
Understanding of HTML and CSS
Knowledge of W3C standards and cross-platform compatibility
Knowledge of mobile platforms and standards

132

User Experience Consultant Resume Examples & Samples

3-5 years experience in the UX field or in related areas
Hands-on experience with lab and remote/online usability testing
Well versed in UX best practices and practical application experience
Experience collaborating with cross functional teams within a corporate environment
Wide degree of creativity and problem solving skills

133

Senior Director of User Experience Resume Examples & Samples

Grow and guide a team of UX designers covering the spectrum of the UX processes from research, ideation, information architecture, design and front end development
Think creatively about delivering industry leading designs that leverage the value of automated outcomes driven by large scale data and data science
Transform ideas, business requirements, research and creative vision into desirable outcomes for users
Identify and prioritize project milestones and processes
Produce design concepts and artifacts while mentoring and overseeing team engagements
Work with agile development techniques
Work in an environment with a significant number of unknowns – both technically and functionally inherent in such a new venture
Collaborate across a number of development teams as we leverage technology and solutions from some to deliver our applications, solving business issues in other domains
Advocate for the user and incorporate customer insights throughout the creative process
Work globally in a geographically dispersed team
Fully competent in own area of expertise
Experience with leading, designing and coding responsive applications
Experience with participating in hackathons
Experience with developing digital data visualizations
Demonstrate excellent technical problem-solving skills
Demonstrate strong oral and written communication skills
10+ years of experience with user experience and digital design
Experience with working in cross functional, agile teams to design applications or digital experiences
Experience in managing a creative team, project plans and deliverables
Experience with the full spectrum of the user experience creative process, including user research, information architecture, wire framing, rapid prototyping, interface design, and front end development
Great verbal, interpersonal and written communication skills and able to present and document ideas in a concise and articulate manner
Ability to think creatively about how our products can solve business problems which have not been possible before
Ability to build relationships and collaborate successfully outside of authority while leveraging Oracle expertise and resources
Ability to display attention to detail and visual design expertise
Knowledge of accessibility compliance requirements
BA, BS, BFA or MS degree or equivalent experience relevant to functional area

134

Director of User Experience Resume Examples & Samples

Lead a team of user experience designers to create simple, compelling, and elegant user experiences across the Pearson Higher Education product portfolio
Manage the demand for and assignment of resources to meet customer commitments, including the use of third parties where appropriate
Directing a team of designers in the definition of the user experience of our digital products and online applications
Fostering design culture and thought leadership, both locally within the team and globally throughout the company
Projects delivered to scope, time, budget and quality
Strategic design presentations
Experience in the educational field
Experience using JIRA

135

Associate User Experience Product Manager Resume Examples & Samples

Identify and resolve strategic issues that may impair the team's ability to meet strategic, financial and technical goals
Research consumer applications, competition, industry trends and technological trends
Gather requirements, coordinate design, and guide execution of features

136

Associate Director of User Experience Resume Examples & Samples

Designing solutions that meet or exceed strategic objectives
Creating highly usable interface solutions focused on user experience
Leading a project or group of projects with limited input from an Art Director
Guiding and directing up to 4 designers with thorough delegation, follow-up and mentoring
Rationalizing solutions with the project team and clients
Balancing creative requirements with client business requirements
Designing: mood boards; storyboards; interactive page layouts; site grids and interface demos; photo retouching and enhancements; animated GIFs
Providing quality assurance on creative deliverables
Building and maintaining a team rapport with creative team personnel, account managers, & project managers

137

Principal, User Experience Resume Examples & Samples

Ability to write brief, persuasive, on-task text for the user interface that keeps users engaged and reduces errors and confusion
Ability to mentor other team members on content creation and management best practices and/or user experience writing
Constant drive to stay up-to-date with the latest industry news and developments
Experience with business requirement gathering, site assessment, competitive analysis, and secondary research
Inclusive design philosophy with a strong editorial sense. You gather feedback judiciously, but know when to adjust your designs and when to follow your initial vision

138

Senior Principal, User Experience Resume Examples & Samples

Ability to plan, conduct, analyze and report out on a broad range of user research studies, most importantly iterative and summative lab-based usability testing (in-person or remote), as well as field studies, participatory design, heuristic evaluations for designs, competitive testing, and beyond
Ability to translate research insights and metrics, including research from other sources, into actionable recommendations that inform design and business strategy
Capability to adhere to team processes and standards, while contributing ideas for improvement
Ability to collaborate with and understand the value of other research partners (site analytics, consumer insights) to synthesize and leverage existing data and coordinate research efforts

139

Head of User Experience Resume Examples & Samples

Lead design across all Informatica products
Manage, mentor, and coach the global UX team
Partner with product management, engineering, marketing and other stakeholders to deliver on the product strategy and vision built on the UX strategy
Bachelors or Masters in HCI, Industrial/Visual Design, Behavioral Science or related
Expert knowledge of user-centered design principles, UX Design best practices, trends and emerging technologies

140

Senior User Experience Resume Examples & Samples

Interview users and analyze their requirements
Communicate user behavior and needs using personas, journey maps, and storyboards as appropriate
Work iteratively and collaboratively with the product management and development team to develop prototypes and specifications for user interfaces
Define and document information architecture using appropriate research methods and deliverables (flow charts, site maps, terminology references)
Perform usability testing and report the results to the product team
May provide graphic design guidance and deliverables, e.g. icons, visual styles, layouts
Plan project deliverables and timelines, and deliver quality work on time
Contribute to shared UX design resources including the style guide, pattern library, and usability guidelines
Help drive and implement company-wide UI standards and guidelines on all projects
Contribute to culture transformation by evangelizing the importance of user experience and exceptional design
At least 3 years of experience in interaction design for software and/or web-based applications
Experience working on enterprise software products is highly advantageous, especially in areas of API management and developer tooling
Proven experience with user-centered design techniques and methods, such as user interviews, usability testing, information architecture, card sorting, user journey maps, experience maps, task flows, persona development, lo-fi / hi-fi UI prototyping, design facilitation, usability inspection, mental models, UX metrics, mobile-first design, style guides, UX design patterns, etc
Experience designing mobile and cloud-based experiences and accessible interfaces is highly beneficial
Good knowledge of HTML and CSS
Excellent written and verbal communication skills (excellent working knowledge of English is essential)
Ability to work well in a multi-cultural, cross-functional, distributed environment
Experience in an agile development environment is a plus
Highly adaptable and adept at handling changing priorities throughout the product life cycle
Autonomous, fast learner who constantly seeks to increase knowledge and skill set

141

Head of User Experience Resume Examples & Samples

Champion principles of usability and user-centered design while sharing knowledge and influencing within and across the organization
Help build a strong design culture while improving the design practice across TAA Research & Learning
Articulate user experience design issues effectively
Present and justify design thinking and rationale through key milestone deliverables to peers and stakeholders
Collaborate with marketing, sales, GPO, editorial and other stakeholders to define design vision and implement intuitive, seamless user interactions with our products and applications across multiple platforms
Take direction from and work closely with colleagues within Product Management to create and align a product strategy that supports our customers’ needs and closely integrates research into their workflow
Create processes to launch and support A/B testing, customer usage analytics, gather and analyze feedback and make recommendations to colleagues within Product Management
Illustrating user stories and defining UI specifications for the development staff
Performs other duties as assigned by supervisor
Extensive experience in interface design, customer driven research, field testing, and new product development utilizing Lean UX methods
Proven ability with both design oversight and hands-on creation of highly crafted user experience and visual design deliverables, including prototype development, wireframes, customer journeys, concepts, typography, color, information design and screen layouts
Proven record of creating high quality work that has resulted in increased revenue, market share, and improved retention rates for the organization
Ten years’ experience in a UX role
A passionate, patient, diplomatic, and experienced individual that works well with development, product and marketing teams
Proven leadership, with the ability to conceptualize and articulate creative production and workflow that all will rally around

142

Intern, IS User Experience Resume Examples & Samples

Pursuing a degree related to human factors, human-computer interactions, ux research or design, or psychology
Project-oriented
Ability to work independently as well as in a team environment
Strong organizational skills and attention to detail
Creative and analytical thinking
Passionate about user experience, meeting customer needs and behaviors
Exposure to UX/UI research and/or design
Interest in data visualization
Experience with common industry UX tools (ex: Adobe Creative Suite, Balsamiq, etc.)

143

Digital User Experience Planning & Operations Resume Examples & Samples

Drive User Experience estimation input to annual capacity and road map planning for enterprise-wide digital projects
Provide staffing recommendations and project-level staff allocations for creative and operational resources
Work with Creative Director/Associate Creative to prioritize assignments and to assign teams
Provide vendor management and on-boarding for contingent workforce
Directly manage one to five project managers who drive high-profile project delivery for User Experience, Analytics, and Tagging teams, from concept to launch for all CVS Health Digital customer facing initiatives
Continually monitor program delivery and effectively mitigate project or resource issues before they cause schedule delays
Lead process improvement initiatives for broader User Experience Operations team such as: bridging workflow gaps between waterfall and agile methodologies, creating streamline communication protocols with other

144

Senior Director of User Experience Resume Examples & Samples

Manage and develop a team of talented designers
Influence and compellingly communicate the Sales Cloud B2B Marketing vision to a wide variety of key stakeholders
Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing
Reinforce a design-driven culture that leverages the best product, technology and innovative talent
Collaborate closely with product owners and user research to create a vision for your product area
Own various web and mobile application interfaces
Work with devs and QE to deliver polished final product
Evangelize new interface guidelines and design patterns
10+ years of experience designing and delivering products in cross-functional teams from start to finish
4+ years of management experience
A strong passion for managing and mentoring designers
Deep understanding of user-centered design methods and best practices - and you're always looking to improve on your process
Self-motivated, a good communicator, and able to balance great design with meeting short deadlines
Experience using analytics, user research and other approaches to help make decisions and iterate on the product
A deep appreciation and talent for simple solutions to complex problems
Expert knowledge of design tools such as Sketch, PhotoShop, Illustrator
Travel: Approx 20% travel to San Francisco headquarters
Bonus: Experience working in design systems

145

Director of User Experience Resume Examples & Samples

Direct all user research and design research programs for a diverse user base that juggles complex businesses and transactions on the go - spanning desktop, mobile, tablets and display
Grow, manage and mentor our team of designers and user experience researchers, evolving the team from a small startup to a mature design team
Maintain and expand our Compass product design system and pattern library to ensure the highest standards of user experience and beauty is met across a diverse set of online and offline touchpoints
Infuse user experience oriented thinking into Compass’s culture and serve as a user experience evangelist and thought leader for Compass employees, agents, and customers and to the real estate industry more broadly
Establish a global product design strategy to enable corporate expansion into diverse geographical regions
Drive collaboration across all departments that contribute to the product value chain to ensure delightful product solutions that will drive high user adoption rates and daily usage

146

User Experience Summer Intern Resume Examples & Samples

A time commitment of 16 hours per week
12 week program
Notice, as soon as possible, concerning absences

147

Digital Experience Center User Experience Resume Examples & Samples

Report development and analytics
Job shadowing in other functional areas
Advanced analytical and problem-solving skills
Proven ability to build effective working relationships as well as strong interpersonal skills

148

I S&t-user Experience / Trend Psychologist Resume Examples & Samples

Join us to be part of our Innovation team in SGP to explore your creativity into potential Innovation activities / Projects
These projects can be done with leadership either locally or together with our global team on forefront technologies
We are looking for dynamic individuals who have creative ideas and concept that would help us to identify future trends that will be relevant for our products
Working together with multiple disciplines, focusing on innovation and clear understanding of user experiences/interactions that our products will be involve in
Candidates should be self driven and motivated and also have the desires to work with various educational institutions to foster and drive innovation projects under our “Trend Antenna” program

149

User Experience Practice Lead Resume Examples & Samples

BA/BS Degree and 5+ years of experience or Masters in a related field
Background in information systems, mobile/web development, interactive design, human factors, human-computer interaction, product design, or related field
Experience in a leadership role with UX personnel
Working knowledge of UI design + technologies such as HTML and CSS
User research techniques skills and experience (e.g., interviews, surveys, data analysis, personas and journey maps)
Usability testing skills including test design, facilitation, and remediation
Extensive understanding of software UI mechanics, navigational constructs, interaction design patterns, wire-framing, and prototyping
Candidate must be able to obtain the appropriate security clearances
General understanding of Agile Development processes
Strong mentorship and presentation skills, comfortable working directly with clients
High attention to detail and able to solve visual design challenges
Experience applying interaction design principles including accessibility and internationalization
Experience with various mobile devices and OS
Familiarity with file version control systems such as SubVersion and/or Git

150

User Experience Prototype Engineer Resume Examples & Samples

Experience designing and building intelligent user interfaces for any of the following: human-robot systems, autonomous agents, artificial intelligence, or natural interfaces
Experience bringing your ideas to fruition using both low and high fidelity prototyping methods
Ability to quickly identify and integrate different hardware and software components to best prototype concepts
Experience designing and running user studies is a plus
Be proficient in principled research methods
Flexible, creative, able & willing to learn new technologies and methodologies
Excellent collaboration skills, outstanding written and verbal communication skills, and ability to present work to executives and large groups
Highly motivated with a deep desire to prove themselves within a company of talented individuals
A passion for Apple, its products, and its customers is a must
An excellent portfolio showcasing previous research or experience prototypes

151

User Experience Strategist Resume Examples & Samples

Responsible for gathering business, marketing and technical requirements in order to craft a comprehensive and scalable solution that meets our user’s needs
Design an information structure that is centered around user needs, aligned with business goals, and is technically feasible
Drive technology planning activities to deliver impactful business solutions and ensuring solutions are aligned to enterprise business and IT objectives
Analyze relationships between information/data in order to structure content effectively
Demonstrate technical expertise while scoping and driving the creation of digital solutions
Collaborate with team members and business partners to maintain effective relationships
Use performance data to continuously identify improvement opportunities
Stay abreast of industry technology innovations, new business practices and third-party technology solutions
Make recommendations to aid the team’s workflow which may include the development of internal tools
5+ years experience in Marketing, Technology and/or experience design
Experience managing agile projects
Broad business, technical and digital marketing industry knowledge
Thorough knowledge of of project planning , development and delivery best practices
Experience establishing, maintaining or auditing project deliverables
Ability to work with people from different disciplines and backgrounds who have varying degrees of technical knowledge
Extremely organized and able to manage multiple deadlines

152

User Experience Leader Resume Examples & Samples

Act as a human-centered design expert guiding Human Resources teams to embed user experience and Design Thinking mindset and methods to improve systemic processes and touch points
Assist with planning and facilitation of design workshops, guiding and interacting with senior functional leadership, developers and subject matter experts
Lead and contribute to planning and design in Agile development programs and traditional Waterfall projects
Do external benchmarking of comparable experiences, spotting design and technology trends
Act as a catalyst to bring focus to usability and effective interaction design on multiple teams
Collaborate to understand user needs and translate them into user experience definition
Lead and create comprehensive interaction design for mobile and desktop web applications
Create low to high-fidelity wireframes, visual and interaction design, and prototypes for testing and production
Plan and conduct evaluation of processes and interactions using Usability Testing, Cognitive Walkthroughs and other methods
Enable measurement of User Experience current state and impact of improvements
Manage and collaborate with external design and development firms

153

User Experience Prototyper Resume Examples & Samples

Help create and maintain a UI component library with CSS, HTML and JavaScript
AJAX development experience
In-depth knowledge of available JavaScript libraries, such as Angular.js, React.js, etc…
Experience with Web Components
Mobile application development (Objective C, Java, Swift)
Experience with server-side development a plus (nodeJS, Redis, SQL, or other)

154

Developer, User Experience Resume Examples & Samples

Produce Effective UX Designs- Including but not limited to
Conceptual Prototyping & Proofs of concepts
Motion Design (animation and fluid motion of UI elements)
Bridge the gap between design and technology - critical need
Produce prototypes for the purpose of illustration and/or business decision-making
Develop user interface features using Photoshop
Responsible for hand coding and modifying complex, cross-browser/OS CSS table-less responsive layouts
Recommend features, functionality and specific interactions based on analysis of business goals and user needs
● Ensure consistency and best-practice design within and across digital properties for all brands by complying to style guidelines and reusing common design elements and functional mechanics
Promote and follow internal design & business processes
Drive effective completion of all project deliverables on or before deadline
Ensure proper reflection of Brand sensibility within our designs
Develop technical documentation as needed
Bachelor's Degree with emphasis on interactive design, graphic design or computer science preferred
CSS, HTML and some Javascript skills. CSS pre-processors, automated task workflows (grunt/gulp) and leading front-end frameworks such as Bootstrap
5 years' experience in web design, with a strong emphasis on user experience and usability and at least 2-3 years direct Digital Commerce experience Strong interactive design portfolio
History of success working with large groups and multiple disciplines including technology, marketing, and creative. History working with Merchandising groups a plus
Working knowledge of all relevant design applications (SketchApp, Photoshop, wireframe tools, etc.)
Strong understanding of web development technologies and related design constraints (HTML, CSS, Cross-browser

155

Manager, Manulife.ca User Experience Resume Examples & Samples

Facilitate interaction between project stakeholders, including business unit stakeholders, user experience specialists, the web analytics team, content producers and web designers and developers
Creation of user interface (UI) layouts reflecting the predefined user experience (UX) standards created and maintained by the User Experience team
Guide minor projects (enhancements) through the complete lifecycle, drawing upon internal and external resources, as required
Develop internal reports and presentations aimed at audiences such as the Marketing Leadership team, business stakeholders and peers that provide actionable insights and strategic direction
Ensure that all deliverables support our global and local brand positioning
Lead a team of 4-5 individuals responsible for maintaining and enhancing content within the website
Although this is a leadership role within the team, this person will be required to roll up his/her sleeves and assist with the design of layouts, triage of content requests and other duties as required
7-10 years of experience in eCommerce, eBusiness, Digital Marketing or related discipline
Ability to define and execute best practices for user centered design
Hands-on experience applying the fundamental principles of user experience design within user flows, sitemaps and low & high fidelity wireframes based on specifications, goals, needs and limitations
Ability to leverage research findings to improve the online experience for enterprise class user interfaces, including the ability to design for complex client server applications
Experience with UX software such as Axure and usability testing methodologies would be beneficial
Ability to prioritize conflicting demands to achieve optimum services performance with minimum disruption to business operations
Ability to interact with senior levels of the organization
Strong presentation skills and the ability to teach and influence others
Knowledge of search engine optimization (SEO) best practices and their use in driving business results
Some hands-on knowledge of digital analytics would be advantageous, though not essential to the role
BA or MBA in Marketing or eCommerce related field preferred
Experience managing and maintaining strong relationships with business unit stakeholders and team members
An understanding of the agile delivery methodology would be beneficial
Experience with online marketing campaigns, including management of targets and optimization methodologies preferred. The ideal candidate will have knowledge of modern marketing tactics (e.g. contextual display advertising, dynamic PPC, latent conversion measurement)

156

Director, Marketing & User Experience Resume Examples & Samples

Team Development – Build a fluid, learning organization that monitors technology trends, ecosystem developments, and competitive moves that influence customer needs. Initiate market research as needed and monitor industry news day-to-day to serve that objective
Analysis & Articulation of Specific Recommendations – Dive deep into data to understand how customers and potential customers interact with our channels and services, and make specific recommendations for growth and improvement
Business planning – Create and communicate business plans for new opportunities and conduct financial analysis on new opportunities to set and meet revenue and profit targets
Business Tools Development to Operate at Scale – Identifying, specifying and leveraging tools created in partnership with our software development team to operate at scale and improve the customer experience
Managing Cross-Functional Relationships – Managing, influencing and directing cross-functional teams at AbeBooks/Amazon that can easily scale up and down and who represent the front line of customer contacts
Scale Globally – Investigate, learn and develop global strategies that work for worldwide needs, ones that are consistent with and drive the AbeBooks brand forward
Customer Empathy – Passion for deep understanding and prioritization to meet the unique and core needs of AbeBooks customers. Consistently originate innovative ideas, in order to find better ways of accomplishing our customer objectives
Facilitate Organizational Strategic Planning Process – As a member of the senior management team, this role takes our organizational vision and works across all departments to facilitate the planning process to ensure alignment of strategic priorities and communication of our short and long-term goals across the organization
Experience managing a cross-functional team with managers and individual contributors
Willingness to travel internationally on a quarterly basis
A strong background (10+ years) in strategic planning, ideally for a highly analytical multi-national business in a customer or seller facing role
Proven track record of hiring and developing exceptional leaders
Strong business judgment with a track record of creating and articulating compelling visions
Experience working with a software development team and articulating business requirements
Demonstrated success in customer relationship management
Proven analytical skills and highly comfortable mining, synthesizing and summarizing data
Fluent in German, French, Italian or Spanish
Previous P&L ownership
Demonstrated ability to manage multiple projects, including prioritization, planning and leadership at scale
Exceptional interpersonal and communication skills, including strong writing and speaking skills
Ability to think strategically and produce tactical plans to execute that strategy, with excellent attention to detail
Tenacity to develop ideas independently and thrive in a fast-paced environment

157

User Experience Summer Intern Resume Examples & Samples

Function as part of a cross-functional design team and employ a user-centered experience design methodology to develop and deliver new and derivative user interface designs for embedded, web based, client, and mobile applications
Work with product planning, end-users, and development team members to elicit and understand user and functional system requirements
Conduct competitive benchmarking activities to determine and provide recommendations regarding best-of-breed designs
Participate in customer research and perform task analyses / workflow analyses of existing and emerging user work practices
Conduct heuristic evaluations of systems and designs
Create flow diagrams, logical models, screen layouts and prototypes
Create and maintain user interface design specifications
Ability to demonstrate effective communication skills (written, verbal, and visual), including presentation skills
Ability to demonstrate proven visual design/development skills and industry standard platform/OS (operating system) experience
Demonstrated ability to create design concepts, storyboards, and prototypes using tools such as Photoshop, Illustrator, Axure, Balsamiq, Justinmind, Bootstrap and HTML/XHTML is essential
Current College Student with experience designing for embedded, web based, client, and mobile applications is desired

158

Senior User Experience Consultant Resume Examples & Samples

You have excellent stakeholder and relationship management skills to develop and maintain effective partnerships and obtain endorsement of digital strategies
You have negotiation and conflict management skills to seek common ground between parties
You demonstrate superior communication, interpersonal, consultation, collaboration and presentation skills
You have strong writing and editing skills to develop materials and provide critical assessment of own work
You have demonstrated advisory skills and diplomacy to provide strategic digital communications advice to executives
You have effective project management, team leadership, client service delivery, motivational and coordination skills
You have experience in communications planning in a large organization
You can interpret and apply policies, standards and legislation
You can produce top-quality work in collaboration with a team in a high-pressure environment with tight timelines
You have knowledge of scientific and social science theories and research pertaining to user experience and design of interfaces
You have strong analytical, research and problem-solving skills to support and prioritize changes, conduct evaluations and lead quality assurance audits
You demonstrate sound judgment and discretion to develop and recommend digital standards and guidelines, resolve complex/contentious issues and work with sensitive information
You have excellent organizational skills to deal with unexpected and conflicting work demands, tight deadlines and priority projects

159

User Experience Director Resume Examples & Samples

Design authority of a core TurboTax strategic experience
Leads design projects of significant scope, complexity and responsibility in creative vision, strategy and execution
Primary interface with product team to set expectations on design deliverables, prioritization and quality
Contributes to the creative culture of the TurboTax XD Team through design critique, mentoring/coaching designers, and fostering a highly collaborative/creative environment
Collaborates across Creative Director counterparts and competency experts to deliver on-Brand, E2E experiences
Appropriately supports and/or leads Intuit-wide Design initiatives in order to create added clarity to the experience design of Intuit’s product portfolio
Partners with product leaders to leverage design as a thought leader in strategic innovation, a culture change agent
Works across all functions to deliver the best possible customer driven solution E2E, while accounting for technical and scope trade-offs
Experience leading design projects of significant scope, complexity and responsibility in creative vision, strategy and execution
Deep understanding and balance of customer, business, and shareholders needs and cross-functional partnership, collaboration and decision making
Strong communication (written, verbal, and visual), influence and persuasion skills

160

Digital User Experience Product Owner Resume Examples & Samples

Partner with Marketing, Collections, CSE, Legal, Business Technology, Legal and others around the company
Serve as liaison between Product Owner in Value Stream for Business Partners, external creative agencies and technology to provide digital thought leadership and lead team through project lifecycle
Work closely with Business Owner and technology partners to prioritize features and functionality
Participate in Agile sessions in order to develop detailed user stories and gather requirements for webpage and App enhancements and new functionality
Resolve conflicts, dependencies, bottlenecks and negotiate where needed; anticipate and balance business needs versus technical constraints
Work diligently to ensure all Browser and App online style guide and brand guidelines are followed throughout design process
Research and participate in knowledge shares with teammates to keep team well-informed of digital competitive landscape, online trends and UX best practices
Promotes a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
Previous Product Owner Experience
Familiarity with Agile
Demonstrated strong communication skills
Proven passion for digital UX
Ability to manage agency/external vendor partners
2+ years of digital experience
4+ years of professional experience
Bachelors degree or equivalent combination of education and experience
Understanding of financial services industry

161

Intern, Data Visualization & User Experience Resume Examples & Samples

Support initiatives primarily to support dashboarding excellence across the enterprise
Uncover key insights and communicating recommendations effectively through data visualization
Hone the consumer’s experience by employing design and visual best practices
Work with internal and external business partners to understand their business/use case, and help design functional, insightful visualization deliverables
Understanding ‘the art of the possible’ in various areas of Strategic Analytics & Enterprise Data Management
The successful candidate will have preferably completed a minimum of their junior year and be currently enrolled in an accredited college or university in a Business, Science, Health Science, Math or Computer or Information Technology degree program, or a related field of study. A minimum 3.3 GPA is strongly preferred. However, a combination of experience and/or education will be taken into consideration
Must possess a high level of analytical and problem-solving abilities and strong interpersonal and oral communication skills. Must be self-motivated with excellent organizational skills, enabling this person to work on more than one project at a time with attention to detail and quality. Computer skills including Microsoft Office. The strong desire to ask ‘how’ and ‘why&#8217
Must have some sort of experience with design or data visualization software, not limited to Tableau, Qlikview, Power BI, Adobe Photoshop, or other similar software

162

User Experience Strategist Resume Examples & Samples

Creates strategies for a wide range of user, business and marketing goals by leading program-level initiatives. Defines complex problems by using research, conceptualization (sketches/wireframes), information architecture, interaction, and by having a precise eye for detail on the execution. Delivers intuitive, engaging, and elegant experiences
Designs inspirational, useful, and usable experiences by placing the client/agent first while balancing business and marketing needs. Has expert knowledge in user-centered design principles, visual design, user behavior, interactions and Vanguard's brand
Uses a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Analyzes data and client feedback in order to make critical design decisions. Can design, facilitate and moderate usability studies
Comfortable presenting and 'selling' design solutions to senior management, project teams, partners, and stakeholders. Ensures the success of the strategy and the ability to champion the best possible user experience
Know when and why UX deliverables such as User Journeys, Wireframes, Site Maps and Content Matrices are required and when a leaner approach is warranted
Facilitate strategy and ideation sessions to bring together the perspectives of the product owner, SME's while keeping the needs of the customer at the center
Create and present UX deliverables internally and externally
Partner with other team members to steer the user experience vision
Form a clear and insightful understanding of our clients’ business, their needs, and the creative opportunities and challenges that exist in their categories
Work collaboratively with practice leads and senior members of the design team to generate thoughtful, innovative, and relevant creative strategies across a broad range of media channels
Degree in UX, HCI, design, communication, or CS preferred
Minimum five years industry/field experience
Expert level of competence in user experience design, information architecture, interaction design, and prototyping
Proven experience solving complex communication problems and designing world-class experiences for large-scale programs
Ability to lead a team and program level initiatives to success

163

User Experience Strategist Resume Examples & Samples

Bachelor’s degree in HCI, Human Factors, Digital Project Management or Digital Marketing domains
Experienced in UX Design (Customer Experience is an asset) and Digital Strategy within a creative digital agency or large business
Experienced in presenting complex concepts to senior stakeholders along with managing digital projects and leading UX team members in remote locations
Proven track record of a stunning design approach, user satisfaction assessment, developing recommendations and strategies in response
Experience in a startup environment or venture capital applying Lean Startup principles in practice will be an asset
Managing UX architecture capabilities (tools, methods, training) sustaining the strategic growth of UX, as part as a core enterprise architecture domain and in line with the annual Business long range plans
Defining our Customer and Employees User eXperience strategies
Defining a modern UX curricula, targeting specific population (IS, Business functions), considering design thinking practices
Defining Design Thinking and Lean Startup implementation strategy in corporate environment
Providing best in class UX approach for all global strategic initiatives (incl. main interaction design principles, user research findings and KPI, project breakdown structures and estimates for UX work )
Reporting UX performance metrics to senior IS management, tracking solution trends and performances
Directing all critical initiatives toward the level of UX quality expected. From ideation, to project to service delivery

164

Senior User Experience Architects Resume Examples & Samples

Our ideal candidate will have 5-7 or more years as a User Experience Architect, Information Architect, Interaction Designer, or similar role working with dynamic, high-traffic websites or software products. In addition, qualified candidates will have
Digital agency experience or experience with a large company in a similar role
Experience following brand standards and UX patterns
An outstanding online portfolio with relevant examples of finished work, wireframes, prototypes, specification documents and/or process flows. The portfolio must contain actual work examples from your professional experience

165

Senior Manager of User Experience Resume Examples & Samples

Manage and develop a team of talented designers, researchers, and contract staff
Review and provide feedback on team member's work products
Recruit, nurture and retain best-in-class talent
Develop and communicate the IT User Experience vision
Unify across disciplines; Design, Product, and Engineering
Evangelize unified style guide and department goals
Reinforce a design-driven culture
Collaborate closely with product owners and user research to create a vision for each product area
Maintain live design guidelines
In alignment with T&P Establish and enforce the UX design standards for IT
Perform individual technical projects as needed
8+ years of experience designing and delivering products in cross-functional teams from start to finish
Demonstrated success leading innovation
The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
Power to influence others and build consensus, while dealing with ambiguity
Ability to juggle multiple priorities, a excellent communicator, and able to deliver with quality
Ability to take a step back and reframe the problem, where necessary
BA/BS or MA/MS in design related field, or equivalent experience

166

VP-user Experience Resume Examples & Samples

Develops and maintains broad ranged strategic plans, internal processes, and staff capabilities to support business needs and ensure customer commitments are met for service quality and cost efficiency
Provides broad perspective and thought leadership to develop and implement key strategies and critical business priorities at an organizational and System level
Leads and directs the function(s) and develops effective plans that clearly demonstrate effective management and efficiency. Develops and leads an effective, cohesive and creative team. Prioritizes, supports, and executes FRS critical objectives. Ensures effective processes, communications, training and employee development to maintain the operational integrity and performance of department(s), including appropriate exercise and control of key processes. Ensures on-going analysis and measurements are in place to identify opportunities for improvement and further commit resources to improve performance levels and achieve success. Ensures budgeting and forecasting assumptions are sound and reasonable and manages compliance to budget
Develops trust-based relationships with customers to fully understand their service needs, new technology, and/or infrastructure affordability. Ensures commitment to a disciplined service level management process framework that enables continuous improvements in quality, cost efficiency, employee engagement, and customer satisfaction
Partners with senior IT and business leaders regarding policies and procedures, and provides counsel in functional area. Acts as a corporate advocate for best practices. Represents FRIT on System’s leadership groups. Keeps System management community apprised of FRIT activities and drives FRIT issues requiring System level attention and involvement
Encourages and promotes culture of creativity, innovation, and continuous improvement. Recognizes and advocates for ideas that hold the greatest potential for improving effectiveness, efficiency, and business values
Communicates effectively across a wide group of people, including but not limited to: FRB Richmond’s Board, senior leaders, the FRIT Management Council, the Information Technology Oversight Committee (ITOC), Conference of First Vice Presidents, Board of Governors' Staff, internal and external auditors, vendors, committees and workgroups across the System, FRIT managers and staff. Clearly articulates ideas with specific insights and recommendations given as appropriate
Performs other duties as required. Follows all Federal Reserve policies, procedures, and consistently demonstrates sound judgment
Provide overall leadership for ensuring a great user experience (UX) from beginning to end by implementing best practices, tools, and process across the entire lifecycle of the service. In addition, establish and maintain strategy for measuring effectiveness, ease and emotion of the FRS end users
Collaborate with Reserve Banks, System Business Lines and National IT to ensure a successful end user technology adoption strategy. Provide Leadership over the EUS National IT Training Services team to enhance the technology proficiency of the FRS end users
Establish and maintain EUS communication strategy to ensure that EUS delivers an effective and personalize information to a broad set of customers
Participates in EUS strategic planning and road mapping activities, bringing a current knowledge and future vision of user experience best practices as related to the needs of the business. Responsibility over departmental budget guidelines and cost effective strategies are utilized

167

Assoc User Experience Dir Resume Examples & Samples

Proven success designing world class mobile experiences (both native app – iOS and Android, and responsive/adaptive designs in browser)
Mastery of UX Design Principles and Interaction deliverables including rapid prototyping, concept diagrams, user scenarios, wireframes, flows, experience maps, design patterns and annotated comps
Experience in the travel/hospitality industry would be a plus but is not essential
Experience with the agile development methodology and ability to work in a fast-paced, demanding environment with aggressive development schedules
Excellent visual/verbal communicator with strong presentation and storytelling skills (i.e. ability to present to various levels/groups via compelling presentations and demos)

168

User Experience Resume Examples & Samples

Build digital experiences that are valued by end user and in line with the business vision
Help establish business requirements with the business analyst and business
Help design intuitive and engaging data visualiations that address design and business challenges
Make strategic design and user-experience decisions related to core, and new, functions and features
An opportunity to play a lead role in the development of digital projects end-to-end
A opportunity to collaborate with a high performing team and highly engaged clients
An opportunity to participate in the building of this team and capability at AB
Five or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments in Financial Services
Expertise in UX software such as InVision, UXP in, Balsamiq, Framer.js, Quartz Composer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus
Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision
A clear understanding of the importance of user-centered design

169

User Experience Director Resume Examples & Samples

Focused on contributing to an award-winning portfolio of work
Articulate a vision and lead direction of experience design for accounts and projects that’s informed by business needs and strategy
Provide valuable team member development through leadership, meaningful feedback, timely criticism, and ongoing mentorship
Develop communication artifacts (for example: user personas, scenarios, briefs) to clarify results from user research and focus the design teams efforts on effective interactive experiences
Translate business requirements into opportunities for the design process
Help manage staffing and co-create project plans taking into account team strengths and growth opportunities
At least 5 years in a leadership role in a Digital Agency Environment
Outstanding storytelling and presentation skills
Superior communication, time-management, and client/relationship management skills
Experience in commerce or transactional digital experiences with large B2B clients preferred
Must be a team player with a willingness to help and learn in order to foster an environment of team growth

170

Software Engineer, User Experience Resume Examples & Samples

Work with product management to take high level requirements or use cases and elaborate those as process flows & wireframes
Translate requirements into user workflows
Evolve user workflows into high fidelity mockups
Create and maintain UI patterns uniformity across Cloudera’s products
Product design: collaborate with product management and engineering on various aspects of the product design & development process
User Research: organizing end user interviews and usability tests as input into the design process
The ideal candidate is someone who has background emphasis in information architecture, complex workflows, and interaction design patterns for the large scale systems
The candidate should have 5-10 years of experience in UX design for enterprise applications (preferably applications targeted at IT Operations, Security Professionals or Business Analysts, but E-Commerce, Health, Financial, HR industries are OK)
Strong preference for candidates with a Masters or Doctoral degree in Design, Human-Computer Interaction, and other related fields
We are looking for the following candidate’s attributes
Analytical rigor – someone who understands design as a method & data driven, and not a “flash of brilliance” driven process
High energy – keeps a fast pace and encourages others to keep up with them
Thorough – knows enough about product management and UI development to reject insubstantial inputs
Persistence – can visualize what a win looks like and won’t accept less than that
Attention to detail – keeps iterating on an issue until they are satisfied that they have found the optimal solution for the user
Good taste
Interested candidates should submit a resume and portfolio with samples of past work. No cover letter necessary

171

User Experience Resume Examples & Samples

Experienced professional with at least 5+ years of process and operations management in a technical domain
Experience in driving results through employees, contractors, and vendors
Strong background in Vendor Management
Strong background and expertise in Knowledge Management
Experience in Process Improvement and driving Process Efficiencies
Ability to work in fast paced and dynamic environment
Experience working with global teams
Experience with mainframe Data Security Administration is a plus
Experience with Knowledge Management Transformation or Improvement is a plus
Six Sigma or similar operations efficiency process methodologies is a plus

172

User Experience & Interface Development Engineer Resume Examples & Samples

Integration of the developed user interface environment with a unified Verizon authentication solution
Integration of vendor provided UIs into a more seamless unified user experience
Software Defined Networking (SDN) ecosystem solutions development
Network virtual function or application development and integration
Participate in open source and open standard industry collaboration activities

173

User Experience Spec Resume Examples & Samples

Conduct UX research and provide analysis and actionable UX recommendations and artifacts
Work with product designers to conduct user testing to ensure implemented designs meet user needs
Collaborate with project teams from conceptualization to implementation
Design flowcharts, wireframes and prototypes for rapid, iterative user interface definition and improvement
Help with organization and recruitment needed to conduct user tests
Participate in end user research and concept development including contextual inquiries, persona and scenario development and ideation sessions
Write, create and execute surveys, including site intercepts

174

Digital User Experience Consultant, Senior Resume Examples & Samples

5+ years of experience in UX as a user experience designer, interaction designer, information architect, or similar UX-related capacity
Experience with using prototyping software, including Axure
Experience with leading client meetings and user research sessions
Knowledge of user experience principles and techniques
Ability to display fluency in best practices for information architecture and interaction design and user-centered design process
Experience in working with teams across a variety of software development processes, including Agile, Waterfall, and Lean
Experience with working across a creative team of researchers, designers, developers, and data analysts
Ability to multi-task multiple projects at a time
Possession of excellent interpersonal and analytical skills

175

Digital User Experience Consultant, Mid Resume Examples & Samples

3+ years of experience as a UX experience designer, interaction designer, information architect, or equivalent UX role
Experience with best practices for information architecture and interaction design, the user-centered design process, and UX principles and techniques
Experience in working across a creative team of researchers, designers, developers, and data analysts
Possession of excellent interpersonal and analytical skills, including multi-tasking on multiple projects at a time

176

User Experience Internship Resume Examples & Samples

Participate in efforts focused on current business needs
Take on miscellaneous responsibilities, which are intended to provide experience or exposure to the assigned departmental processes at L.L.Bean
Collaborate with team members, vendors, management, and cross-functionally with other departments depending on the scope of the assignment(s)
Maintain communications with leaders of the internship
Network with other interns at L.L.Bean to gain a broader understanding of the company
Experience with HTML, CSS, and Javascript
Knowledge or interest in design or user experience
Passion for retail combined with a strong desire to represent the L.L.Bean brand
Strong analytical, research, and demonstrated leadership skills
Flexibility and willingness to work where needed during the internship experience
Exceptional interpersonal skills and strong oral and written communication skills
Excellent problem-solving skills and strong attention to detail
Ability to prioritize and handle multiple tasks in a dynamic work environment
Development skills including JAVA, HTML, CSS, JS, SQL, Scripting and/or PERL preferred
Candidates must be currently enrolled in college or a university degree program
Interns are responsible for their own lodging within a commutable distance to Freeport and must have reliable transportation for the duration of the internship

177

VP IT User Experience Resume Examples & Samples

Activities include
Bachelor of Science in Communications, Information Technology or related field
8+ years of experience in information technology and related industry in positions of increasing levels of responsibility
Strong technical and organizational orientation and experience
Ability to effectively work with other, lead through influence and translate ideas into actionable plans; willing to drive action and results
Strong skills in learning and understanding complex business technologies
Strong communication skills in written, verbal and presentation skills required
Demonstrated ability to make management presentations and lead discussions at a senior level
Demonstrated history of customer service and communication skills
Demonstrated ability to strategically plan, execute, measure and adjust
High level of intellectual curiosity and the desire to learn

178

Information Architecture & User Experience Resume Examples & Samples

Manage all aspects of user experience design, working closely with Visual Designers, Product Managers and Development Teams. You will oversee a diverse work program including a wide variety of products such as SharePoint, Drupal, and WordPress sites, custom Java applications, Tableau reports, search applications, intelligent content delivery, physical spaces and training material
Act as a conduit and provide oversight and leadership for a team of about 10 full-time staff and contractors including assignment of tasks
Evolve the user experience and information architecture service. Look for ways to innovate so that we can operate with greater speed and agility. Use metrics to inform decisions
Apply your user experience design and information architecture expertise to create elegant solutions for MITRE staff
A Master’s degree in Human Factors, Cognitive Psychology, Information Science or related field plus 5-7 years current, demonstrable experience designing wireframes and information architectures for complex systems. Experience designing for corporate intranets is preferred. Portfolio required
At least 3 years of experience managing technical staff
In-depth understanding of systems/software engineering practices, UX best practices, usability principles, user guidance and data analysis
Excellent user engagement skills including the ability to communicate and translate research findings into concrete next steps
Proficiency in use of design tools such as Visio, Balsamiq, Axure or Photoshop
Excellent visual, verbal, and written communication and presentation skills
Knowledge of web technologies such as CSS, HTML, and JavaScript is a plus, but not required
Agile and responsive design experience is appreciated

179

Director of User Experience Resume Examples & Samples

Set vision for digital team member-facing UX for Target, while advocating for innovative, brand-centric and consistent experiences
Establish and execute UX governance model, including creation and maintenance of standards, such as reusable design patterns and style guides
Lead all UX operational practices, including UX processes, rapid prototyping/prototyping methodologies, UX research, tools and documentation
Influence the business & technology strategy and experience creation by representing the voice of the guest and Team Member, and by providing insight regarding best practices and current industry standards in digital strategy and experience planning
Seek, analyze, apply and advocate for insights to inform and shape digital experiences
Understand and inform the overall enterprise tools portfolio and how UX work fits into each
Surface risks and interdependencies within portfolio, projects and systems and work with partners to identify and implement plausible solutions/contingency plans
Constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user-centric experiences
Recruit, hire and mentor world-class UX talent that exceed expectations of product and business partners and leadership
Prioritize UX resources and the work they’re involved in, placing team members into product teams and on initiatives that complement their skills, career ambitions and growth opportunities
Continually coach UX team members on tactical design skills, soft skills and growth within their careers

180

User Experience Program Manager Resume Examples & Samples

Partner with customers, UX, support, marketing, product management, and sales teams to develop designs that deliver best-in-class technical support
Research key industry, technical support, and market trends to determine how our support experience can be improved
Collaborate with other product managers, experience designers, and user researchers to align for a consistent experience across all customer journeys
Play a key role in Customer Support Experience research and usability testing; help to create appropriate content for usability tests, evaluate results, and provide recommendations for improvements
Effectively promote, articulate and present the Customer Support Experience vision within Veritas, adjusting the message as needed for different stakeholders (marketing, engineering, partner management, IT, etc.)
Solve extremely complex problems where analysis of situations or data requires an evaluation of intangible variables. Exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results
Collaborate with customers, partners, and other external stakeholders to understand the current state and recommend future solutions
Define and implement user discovery sessions, including: interviewing, participatory design, prototyping, and/or formal one-on-one usability tests
Create necessary documentation to convey the design to customers and stakeholders (i.e. sketches, storyboards, task flows, customer journeys, UX wire frames, and visual designs)
Create business requirements from designs to ensure technical partners understand priorities and can build the solutions as designed
Specify hierarchical classification systems, nomenclatures, and taxonomies for navigation and site organization
Influence the development of Support business processes and technical solutions
Influence browser/delivery channel capabilities as well as the design of backend technical systems and ensure that user interface schemes are supportable and deliverable in the manner designed
Provide editorial copywriting guidance to business stakeholders to optimize content for digital consumption and ensure greatest impact
Monitor and understand analytics for ongoing tuning, refinement, and evolution of the Customer Support Experience design
Facilitate decision-making with stakeholders; balance the needs of different constituencies and reach shared vision
Closely work and align with support leadership, marketing, product management, and sales to design, test, learn, adjust, and implement identified solutions
Interact regularly with various levels of the organization on matters concerning support experiences
Understand, respect, and operate effectively in a culturally diverse environment
Demonstrate the ability to change the thinking of others in sensitive situations
Contribute fully as a team member, resolving conflicts, building relationships/networks and helping others
Bachelor’s degree or higher in related field highly desired
7+ years’ experience in related work (product management, business analysis, user research, ux/visual design, etc)
Proven expertise with and passion for enterprise customer support
Strong knowledge of experience design best practices & principles for software, websites, & mobile applications
Experience building and rapidly iterating on designs
Strong conceptualization ability, strong visual communication ability, storyboarding, and drawing skills
A strong passion for simple, innovative, elegant, engaging experiences
Outstanding portfolio showing hands-on experience design
Demonstrated ability to work on collaborative teams or independently
A passion for continuous self-driven learning about experience design trends
Demonstrated organization and project management abilities; including strategic planning, facilitation and negotiation
Analysis and problem solving skills
Working knowledge of common software project management practices
Working knowledge of common software development practices
Experience with working in globally dispersed teams/cultures

181

Senior User Experience & Application Qt Resume Examples & Samples

Provide deep technical guidance and development on User Experience (UX) and User Interface (UI) applications
Mentor junior developers across a wide range of topics
Understand and anticipate customer requirements and innovate around these requirements
Participate and contribute in architecture and design discussions and decisions
Android or iOS Mobile applications development
HTML/javascript/CSS GUI development
Git and Gerrit
Agile and Scrum methodologies
Working with large cross functional teams distributed across global development sites

182

Intern User Experience Tracking Resume Examples & Samples

Identification of relevant KPIs for user experience monitoring
Identification of further more advanced methods for analysis of user experience
Development of concept for holistic user experience tracking for a web-shop and self-service support portal
Communication to technical experts for implementation of concept
Analysis of user behavior based on gathered data
Experiences with (web-)analytics systems (ideally Dynatrace and Splunk)
Knowledge about web-technologies and platforms
Experience with user experience analytics
PowerPoint skills
Studies in computer science, information systems, business administration with IT focus or related
Fluent in English (written and oral)
Interest in data-driven analyses
Solution-orientation
Creative out of the box thinking

183

VP-user Experience Resume Examples & Samples

Communicate effectively with groups both within and outside of UXAM to coordinate design, development, and testing efforts of your assigned application components to ensure the successful delivery of the project
Ensure the successful design, development, testing, and implementation of application components from a project level
Use current coding methodologies to develop and support UXAM functionality and contribute to technical code documentation
Identify and troubleshoot application code-related issues to provide superior feedback for approved user documentation
Collaborate with the Systems Architect to identify potential gaps and enhancements in the web application framework and perform research and development tasks where required with guidance and supervision
Bachelor’s degree in Computer Science, Computer Engineering, or a related field or the foreign equivalent
Comfortable in more than one programming language and have a firm grasp of fundamental web/internet technologies; mandatory object oriented language; i.e., Java
Must be highly proficient with building modern web applications
Must be highly proficient in SQL, preferably across multiple databases
Must have excellent analytical, management, technical, oral, and written communication skills; able to convey complex information simply and clearly to senior business leaders
Mentor team members to progress their technical and professional skills

184

User Experience Resume Examples & Samples

Work alongside creative, content and development teams to design a new section of the website that achieves strategic goals and fits seamlessly into the existing shopping experience
Design interactive elements that educate the customer about how a suit is made and where we manufacture and source around the world
Work closely with the content team to organize editorial and video assets in an optimal way for the user
Design a site map and phased approach to publishing content and continuing to build out the section over time
Propose ideas and designs for highlighting content across all areas of the website, intriguing the customer to continue exploring
Propose new and progressive design elements that take the shopper on an educational journey, including mixed-media assets and dynamic features that push our brand in a modern direction
Design, document, and deliver wireframes and mockups optimized for all devices
Work closely with the development team to ensure a seamless hand-off
Bachelor’s degree in Graphic Design or related field
5+ years of relevant UX/UI experience
Excellent verbal communication skills, with experience presenting to all levels of clients and colleagues
Candidates must be well-versed in user-centered design methods and techniques
Customer-focused, mobile-first mindset
Proficient to expert in: InDesign, Illustrator, Photoshop, Sketch, Invision
Self-starter with the ability to work independently as well as collaborate with a team
Well organized, and able to meet tight deadlines
Experience working in an Agile/Scrum environment preferred
Familiarity with Jira/Confluence preferred

185

User Experience Prototype Application Engineer Resume Examples & Samples

Experience developing complete applications for iOS or macOS
Very strong C or Objective-C programming skills
Very strong UI/UX design taste
Ability to quickly learn new development environments and APIs
Ability to investigate multiple optional avenues of solutions to swiftly achieve results
Comfortable with speedy context switching among several projects

186

User Experience Solution Architect Resume Examples & Samples

Bachelor's Degree or equivalent combination of education and relevant experience
7+ years of experience working as a UX Architect practitioner (preferably in the agency or consultancy environment)
SaaS experience is highly preferred
Experience leading complex projects and working in a collaborative team environment
Highly skilled and experienced in user research, information architecture best practices, and usability evaluation methods
Excellent communication, presentation, interpersonal and analytical skills
You’ll have a portfolio of excellent work samples demonstrating your experience with user centered design solutions

187

AVP Global User Experience Resume Examples & Samples

Lead the User Experience Design strategy with the goal of increasing brand preference, customer satisfaction and driving business value
Define innovative user interfaces and interaction styles which result in improved user satisfaction and engagement
Ensure that brand is seamlessly integrated into all digital experiences – not just UX patterns, but brand expression through user interface design, use of photography, type, color, etc
Work with global partners to advise on User Experience design best practices
Partner with metrics team and other business partners to measure and analyze impact of efforts
Regularly monitor the competitive space and be aware of market changes and developments
Proactively identify customer pain points communicated via Social Platforms and MetLife’s digital properties to ensure customer needs are being met
Foster a relationship with Technology to improve process, including support for the UX team to deliver coded prototypes in lieu of/in addition to paper-based deliverables
Communicate results of efforts to a broader audience on a regular basis
Direct and govern UX work performed by agencies supporting local markets around the world
Design and manage an ongoing process for governance and quality control
Lead and effectively develop a team of in-house and freelance UX resources; grow talent and develop clear development and succession paths
Play a lead role in the global Digital Marketing community of practice
Foster a healthy “one team” culture that values diversity and inclusion, where ideas can be expressed freely, and collaboration and communication are valued as critical to success
10+ years of consumer marketing, e-commerce, and leadership experience with emphasis on brand strategy, digital product design, Web and mobile app design, user experience and user interface design
Experience in developing digital design systems that can be easily scaled, implemented, and maintained for maximum ROI
Proven success of leading user experience design strategy from customer insights to functional design, prototyping, and detail-level specification for implementation by technology teams
Track record of designing and delivering digital platforms and experiences that are highly usable and on brand
People management experience including the ability to inclusively and pro-actively develop, lead and motivate a team of managers and individual contributors to drive engagement and performance
Experience with branded organization/company/agency preferred
Advanced degree in Marketing, Human Factors, and/or Digital Design preferred

188

User Experience Product Manager Resume Examples & Samples

Gather and synthesize inputs from our customers, partners and business units into clear and justifiable product requirements that drive the User Experiencebacklog and prioritization of the Veritas portfolio that supports the UX vision and strategy
Assess market and cloud trends and opportunities, and then develop and prioritize our User Experience roadmaps to deliver industry leading designs
Understand the competitive landscape to identify additional business opportunities
Provide technical guidance to and drive cross-functional initiatives with key partner organizations (e.g., product marketing, pricing, technical field enablement, sales specialists and specialist systems engineers)
Establish and implement the necessary KPIs, analytics and operating reviews to ensure successful program execution, investment outcomes, product releases, product performance and customer adoption
Act as the voice of the customer to deliver the industry leading use experience
Evangelize our vision, strategy, roadmap and value across internal organizations, externally at conferences and forums, and with Industry Analysts
Create a strong partner ecosystem around the Veritas User Experience
Evaluate new product integration and market opportunities where UX can be used to deliver differentiated value to customers and partners
8+ years of hands-on product management experience in enterprise/data management software lifecycle development
Experience with cloud platforms and technology
Experience collaborating with a team of designers and/or researchers through the full product development cycle
Familiarity with business modeling for SaaS industry standard pricing and billing is a plus
Solid understanding of macro trends around user experience, industry leading designs, cloud workloads, enterprise data management, and hybrid cloud workload management
Demonstrated ability to define, develop and deliver products with industry leading user experience designs that delight customers
Demonstrated ability to influence cross-functionally and at all leadership levels
Ability to make decisions using analytic problem solving skills
Excellent written, verbal and presentation communication skills. Ability to synthesize and articulate complex concepts and technologies to internal and external audiences
Working knowledge of lean and agile development methodologies
Ability to build strong, collaborative relationships with engineering and across functions
Possess a blend of business and technical savvy; have a big-picture strategic vision and the drive to make that vision a reality; eager to work tactically and strategically
Willingness to travel domestically and internationally approximately 25%

189

User Experience Innovation Leader Resume Examples & Samples

Bachelor's degree and at least 8 years of technology consulting or other relevant industry experience
Proven track record of consistently attaining managed revenue targets as well as achieving quarterly or yearly sales objectives for new business
TS SCI with Poly Required
6+ years' experience defining, planning and delivering end-to-end UX solutions
Significant experience with one or more of the following technologies: Axure, Balsamiq, Sketch OmniGraffle, Adobe Creative Suite, Marvel or Principle; HTML, CSS or JavaScript; and query languages, APIs, or data pipelines

190

Director of User Experience Mirum Minneapolis Resume Examples & Samples

Estimate and forecast team activities in response to project needs
Consult and guide client teams, providing a current, future-proof, and industry-leading POV
Partner in new business activities with discipline leads, responding to new client inquiries and requests
Lead projects by guiding cross-functional teams and clients with a confident and flexible approach to problem solving
Communicate strategic solutions with highly detailed diagrams, flows, wireframes, charts, graphics, models, etc
Support interaction design decisions by explaining the user-centered reasoning behind the approach so there are no doubts about the solution
Propose and conduct usability testing with a variety of methods from automated online testing to in-person moderated testing
Collaborate with UX, creative & strategy roles to define and/or roadmap deliverables
Create, coordinate & lead UX activities including: research, competitive audits, design systems, design patterns, experience roadmaps, interaction design and visual design
Collaborate with internal teams and clients to ensure integrity of envisioned experiences pre-launch as well as iteration post-launch
Passionately sell (and defend) UX design decisions to clients via strategic and relevant deliverables and impactful presentations while being open to feedback and collaboration
Partner with other agency disciplines and leads to ensure a holistic approach to UX outcomes across integrated digital touch points
Support and balance team recommendations with research, analytics, usability testing, customer insights and other quantitative/qualitative insights as appropriate to advance ideas
7+ Years of experience defining and creating experiences across applications, mobile, website, social and interactive display channels. Interactive agency experience is a plus
3+ years experience managing and mentoring direct reporting staff in design roles such as UX Researcher, Information Architect, Interaction Designer, Visual Designer, UX Designer
Ability to lead teams and clients through the often-cloudy abstracts of interaction design and human behavior
Strong client management skills with the ability to balance scope, business objectives and user goals
Experience leading teams to creative solutions in a variety of environments, sometimes without the ideal answers
You believe experience design is not just a step in the process…it is integrated in everything we do. You validate through research, think creatively, empathize with clients, customize activities and respond to ongoing feedback to continually evolve client products and services
You like to talk…and listen
You are the spokesperson for creative ideas and approaches; able to find an optimized balance between client business objectives and user needs. You sell clients on your approach, your proposals and your commitment to the success of the project
You do great work. You make others do really great work
Expert knowledge and demonstrable portfolio of work experience in web prototypes, wireframes, flows and illustrations via OmniGraffle, Axure, Sketch, or similar tools
Understanding of the technical capabilities of HTML, XML, CSS, JavaScript as well as popular web plugins, APIs, etc
Strong client presentation and visual communication style, excellent verbal and written skills mandatory is a MUST
Strong understanding, passion and thought leadership for digital technologies, trends and design with an understanding of how they can benefit clients
Comfortable working with tight deadlines across multiple projects
Mobile design experience via mobile sites or applications (iOS, Android) is desired
Occasional travel as needed for client presentations, meetings and user testing
This is a full-time, salaried position available for our Minneapolis office

191

User Experience Strategist Resume Examples & Samples

Work to recognize opportunities for innovation for financial services and products, and create and define strategies that provide a competitive advantage over other companies
Facilitate exploration and design thinking that may lead to industry advancements
Design impactful digital experience
Creates plans that align the people, culture, communications and processes needed to take action and make decisions
Identifies potential risks and subsequent mitigation strategies when design approaches
Provide UX thought-leadership with a focus on converting strong conceptual thinking to impactful experiences
Work with peers and partners to contribute concepts to product strategy, develop user journeys, and influence decision-making as it relates to defining impactful experiences
Embody best-in-class UX thinking, unending curiosity and creative energy to achieve great outcomes and superior customer experiences
Gain insights into customer behavior and digital properties’ analytics to help drive product enhancements
Leverage usability testing and other modes of user feedback and measurement to create better and more impactful experiences
Provides leadership in business model thinking and prototyping to bridge the design to business gap, including projecting financials, defining KPIs, etc
Provides design recommendations and or artifacts for Innovation initiatives and projects, ensuring that initiative strategies are aligned with Innovation KPI’s, brand, and company objectives
Must have strong experience with quantitative methodologies for demonstrating new concept value propositions, benefits, and positioning
Provides design leadership around innovation analysis and synthesis, including the ability to framework, articulate design based on insights, clear design principles with clear link to ideation and idea refinement
Able to develop criteria and point of view on innovation opportunity areas and prioritization
Able to design and facilitate working session for both small and larger groups who may not be familiar with Lean Start Up process or Innovation practices
Has experience in developing prototype and pilots for services, experiences, or in-market experiments. Able to lead "lean startup" build-learn-measure methodology
Provided clarity and direction in a highly ambiguous and fast moving culture. Must be an articulate communicator comfortable defending ideas, enrolling business partners, educating teams on methodology, and presenting to high-level stakeholders. Proven ability to articulate design needs, in addition to creating high quality design deliverable
A creative problem solver. Strong presentation skills
Bachelor's degree, or equivalent, relevant work experience
Eight to ten years of experience in creating and developing artifacts to represent design needs
Four or more years of User Experience Design and or Visual Design
Experience with Lean Start Up methodologies
Strong skills in prototyping
Comprehensive knowledge of the assigned business line and technical marketing skills
Strong design and development skills
Thorough knowledge of product/program development, pricing, implementation and strategic analysis
Demonstrated marketing and marketing research skills
Strong market and competitive analysis skills
Demonstrated management, leadership and interpersonal skills

192

Head of Digital User Experience Resume Examples & Samples

Ideation: Developing experience design workshops, blue-sky thinking, product requirements, with the broader eBDS functions
Discovery: Building content strategy, contextual interviews, product strategy, UI/UX assessment (KPI and success criterion), usability studies, and relevant user research
Design: Providing details around information architecture, interaction design, and rapid prototyping
Partner with executive leaders to understand business needs and create strategy to address those needs
Drive outside-in, consumer-centric thinking, doing, and building during the entire product process – from vision and exploration to narrowing and curation of every touch point to be excellent
Ensure world class design quality end to end, across all design competencies, e.g., visual, content, motion, interaction design, design prototyping and design research
Clearly communicate design direction and intent with customer-backed, and defensible, principles and frameworks
Contributes to information architecture for transactional, informational, and marketing websites
Contributes to and modifies wireframes, site maps, and workflows
Participates in research and user testing activities to uncover target audiences' needs, goals and pain points
Assists the team in translating complex business requirements and detailed user experience specifications into meaningful interactive experiences
Design thinking-based and technology driven, experience design agency specializing in digital product innovation, customer experience marketing, and digital transformation
Focus: Bring like minds working together, encouraging a team that pushes each other’s boundaries while focusing on the task at hand. Providing research on certain capabilities
Economies of scale: Develop better load balancing pushing continuous improvement to proactively support the firm
Collaboration: Ensure specialists are not working in isolation and that peer-to-peer collaboration is constant. Allow skilled members of the team to offer guidance across the firm
Quality: Better enforce standards, consistency across the organization, & foster better quality output
Single voice: Create a single point of contact for particular skills to ensure a consistent message throughout the organization
Management of skill development career paths for the COE team members
3 or more years of User Design experience
5 years of business requirement gathering experience
10 years of Client Management and Stakeholders’ Delivery experience
Bachelor’s degree, Masters preferred
Travel up to 40% both domestic and globally

193

User Experience Fall Intern Resume Examples & Samples

Related academic course work
A positive, team attitude
A desire to learn and grow as an aspiring professional
Punctuality and dependability

194

Director of Program User Experience Resume Examples & Samples

Lead a team of UX designers that work across curriculum projects to bring expertise and clarity by delivering visual and interactive artifacts to articulate ideas and capabilities of authoring and platform software
Partner with the Business Product Managers—who drive research and requirements for new software capabilities--to deliver visualizations of concepts that drive user research and inform product direction
Work closely with the Digital Platform User Experience team–which focuses on building and designing platforms and platform features–as well as Creative, Digital Strategy, Academic Design, and Product Management to provide guidance on leveraging platform capabilities to execute on product needs
Work with the Creative teams across School to establish
Bachelor’s degree in Human Centered Design, Visual Communication, Interaction Design, Computer Science, Educational Technology, Educational Psychology, Instructional Design or equivalent work experience
Minimum of five years’ experience designing the user experience of educational products
Demonstrated experience working with Creative and/or Marketing leads to establish and execute on program vision
Demonstrated success of leading user experience efforts across multiple products to achieve a central solution required
Extensive knowledge of UX and UI design practices and deliverables
Demonstrated experience working in an agile environment required
Experience with both digital and print

195

User Experience Senior Resume Examples & Samples

Bachelor's degree with emphasis on Interface Design, Graphic Design, Human Computer Interaction, or related fields
Experience with tools and technologies such as Sketch 3, Illustrator, Photoshop, Dreamweaver, Flash, Invision, etc
8+ years background focused in UX/UI Design experience, including prototyping and system design or relevant experience
Experience with enterprise web-based application design
Serious bonus points for experience with motion design and micro-interactions
Portfolio or case studies of projects you have worked on
Well versed in scrum methodology and working in an Agile environment

196

Senior Mgr, User Experience, Zoro Tools Resume Examples & Samples

Own a robust discovery process, user research, and execute the user experience strategy which will enhance Zoro’s website experience and drive customer engagement
Work with the Director, Zoro.com to manage and execute the user experience strategy and roadmap for the website
Manage a team of 2-5 User Experience Architects and provide thought leadership, direction, and mentorship
Be responsible for and effectively advocate for users in a fast-paced environment, imparting design leadership that fosters a shared understanding of the user-centric intersection between design, business, and technology
Collaborates with project teams to define strategy, site architecture and navigation, map out user flow and experience, and define the high-level interaction
Works directly with Director, Zoro.com to develop user experience strategy and roadmap for the website
Collaborate with the Senior Manager, User Interface to create a world class website with simple to use features
Manages site design, navigation, and usability. Understands and applies user-centered design best practices and techniques
Oversees the authorship of various strategy documents, analyses, user interface and functional specifications, and user guides
Works with stakeholders to understand their business models and goals and leads defining business requirements, content, and features
Provides conflict resolution with regard to internal team issues or with stakeholders
Leads and oversees user experience group portions of projects - from brainstorming and conception to architecting and training
Oversees the conducting and utilizing of multiple methods of primary and secondary research including interviews with key stakeholders, observation, surveys, web analytics, multivariate and a/b testing, etc
Analyzes customer segments and their information and functional needs in order to create personas
Researches and analyzes trends in the eCommerce space as well as the MRO Industry and analyzes competitive information
Portfolio of UX-focused work samples for the web and mobile applications
Minimum 7+ years directly related information design, user experience. Experience in eCommerce setting a must
Degree work in human factors, HCI, information design, industrial design, or related area strongly preferred
5+ years of experience managing or leading design teams
Excellent people leadership, creative, and analytical skills
Demonstrated ability to work with design team in a collaborative, dynamic environment
Strong knowledge of site design and usability principles, issues, and techniques
Previous experience designing complex eCommerce websites
Proven ability to analyze customer needs and define strategies for meeting them
Proven ability to organize large bodies of information
Professional customer-relation skills and commitment to customer service
Excellent written (i.e., writing, editing, and proofing) and oral communication skills
Strong relationship building and influencing skills with stakeholders and partners
Demonstrated proficient in presentations to large and small groups
Proven team-building skills
Excellent working relationships with people in a wide variety of functional areas
Demonstrated Collaboration skills
Committed to fostering learning and development environment
Strong problem-solving skills and detail-oriented to the core

197

Intern, User Experience Resume Examples & Samples

Information Architecture (IA) and User Experience (UX) development for small to complex, large-scale projects
Translate business requirements into process/ navigational flows and user interaction models
Create process flows, annotated wireframes, design prototypes, and functional specifications. Review them with business owners and technical team and obtain approval
Work in team environment with good organizational abilities and a minimum of department supervision
Must be enrolled in a full-time accredited college or university; junior or senior status preferred (intern will be required to produce verification of current enrollment)
Must be able to meet the time commitment for the internship program (10 weeks in duration; 20 hours per week)
Course work related to UX or visual design
Strong analytical thinking, organizational skills and attention to detail
Experience working with WordPress as a CMS
Ability to communicate and collaborate effectively with multi-disciplinary team members
Experience developing wireframes and Functional Specifications documentation
Proficiency with wireframe/ prototyping tools (InDesign, Visio, Omigraffle or Axure)
Knowledge of design software (Adobe Creative Suite/ Photoshop/ Illustrator)

198

Senior User Experience Resume Examples & Samples

Traditionally no ability to impact business because the designer has been marginalized into the Photoshop monkey position
@ SolarWinds the UX Designer is an important position. If the software is not easy to use and beautiful, we can’t sell it. Unexpected Simplicity is a core value proposition here
Traditionally no one is interested in the designer’s ideas. The client only listens to themselves or the creative director. The designer can’t impact anyone’s business
@ SolarWinds the UX Designer is an important position. If the software is not easy to use, we can’t sell it. Unexpected Simplicity is a core value proposition here
5+ years of experience working on UX for software products, web applications, and/or complex websites
A portfolio that includes work examples and stories to share
Ability to draft UX deliverables (workflows, early conceptual designs, fixes to issues seen in usability, mockups, etc) - Proven ability to translate user insights into design
Ability to think strategically about user needs and business impact
Proven track record of collaborating with teams outside of your own
Sense of humor

199

User Experience Technology Engineer Resume Examples & Samples

Support Research & Advanced Engineering (R&A) User Experience (UX) Technology Coordination and Communication efforts
Integration and project management role on UX research teams
Responsible for overall team coordination, project timelines, resource management, facilitation and business case development
Interface with various organizations within Ford to facilitate UX common vision and alignment
Support overall Vehicle Enterprise and Sciences (VES) Business Office and assist with budget & headcount tracking
Support VES & R&A events and maintain strong communication through the organization
Bachelor in Engineering (Mechanical, Civil or Electrical)
2+ experience with project management and business & resource planning
Strong knowledge of User Experience (UX) process, customer mindset and journey wheel development
Keen awareness of key emerging technology areas such as Additive Manufacturing
Creative and open mindset. Willingness to adapt and work in a "white space" environment
Ability to lead cross functional technical teams to develop a holistic systems to meet customer needs
Strong organizational skills and the ability to work independently with minimal supervision
Demonstrated ability to plan, prioritize and support multiple assignments and projects simultaneously
Strong use of Excel, SharePoint, Word and PowerPoint
Competency for Research & Advanced Engineering (R&A) planning tools such as Tech Integrator and RAPT

200

User Experience Director Resume Examples & Samples

Focused on leadership and contributions to an award-winning portfolio of work
Articulate a vision and lead direction of experience design for the porfolio, informed by business needs and strategy
Develop and mentor team members as thinkers, leaders, and innovators
Help grow the porfolio through strategic and proactive leadership, nurturing client relationships, consistently bringing new ideas and delivering transformational work
Capture inputs from business stakeholders and customer needs, analytics, tasks, and goals to generate strategic insights that spark creative vision
Develop communication artifacts (for example: user personas, scenarios, briefs) to clarify results from user research and focus the design team’s efforts on effective interactive experiences
Ensure development efforts deliver the intended experience
Collaborative work style and ability to partner effectively with account and cross-functional leadership

201

Director, Online User Experience Resume Examples & Samples

30%-Develop, deliver and own the end-to-end UX design process and deliverables including user flows, wireframes and prototypes, functional/business rules and requirements to effectively conceptualize and communicate high-level UX design strategies and detailed interaction behaviors across all platforms and devices
20%-Collaborate with engineering, product management, and functional leaders to define initiatives and projects. Partner with Product Managers and Software Engineers to build consensus around design requirements and scope. Partners in the prioritization process to manage and execute against the release schedule
20%-Lead and develop team of user experience designers and architects that translate requirements into detailed page layouts/UIs, color palettes, typography, wireframes, system flows, iconography and user interface elements
10%-Create comprehensive strategies and triangulate data from different sources to develop a broad picture of UX opportunities. Manage effectiveness through performance metrics and impact to customer purchase decisions
10%-Communicate to executives and other key stakeholders the strategies that drive user experience and the vision for future improvements that support customer needs and business objectives. Define and evangelize the design process throughout the organization
10%-Conduct competitive and industry research to identify best practices and serves as a resource to the broader Online team on these issues
Bachelors in Human Computer Interaction (HCI), Psychology, Information Science, Interactive Design, or related field
7 years exp in user experience design
Experience with mobile design and development
Deep understanding of ideation, prototyping, testing, design frameworks and concept visualization for an e-commerce site
Deep understanding of web analytics and A/B and multivariate interface testing
MBA or Masters degree in computer science, cognitive science or interaction design
10 years deep knowledge of software design or ecommerce technologies, principles, and processes
Previous ecommerce and/or e-Marketing experience at national-level ecommerce site
3 years experience developing user experience solutions with agile methodology
Experience with eCommerce design
Experience leading UX teams in a fast-paced ecommerce environment
Excellent decision making and problem solving skills
Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions
Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution
Demonstrated ability to develop innovative solutions and apply cutting edge user interface techniques
Solid understanding of the relationship between successful user interface design and performance metrics
Ability to lead cross-functionally with IT, Product Management, and Merchandising functions
Ability to quickly immerse into corporate culture and align with the priorities and needs

202

User Experience Strategist Resume Examples & Samples

Ability to design useful, usable, thoughtful, desirable and enjoyable user centered digital experiences across a diverse portfolio of Integer clients - balancing user needs with business goals and technical capabilities
Help drive the growth and culture of a growing user experience team
Participate in strategic discovery and decisions about design and technology platforms
Support in ensuring a project is scoped and set-up correctly before beginning work
Think strategically in the understanding of users and their behavior
Support with user-centered design activities (such as CX workshops) from understanding the customer, to defining and designing the solution, through to prototyping and validating with end-users
Demonstrate how the use of user research impacted your designs
Work with key stakeholders to interpret and help them realize their ambitions
Use a variety of quantitative and qualitative research and analysis techniques to continually improve digital UX
Work and collaborate with internal account, strategy and creative teams to develop best in class user experiences
Present and thoughtfully defend designs and recommendations with internal and client teams
Take lead and ownership of agency-wide UX strategy and documentation
Streamline reporting and analytics for programs and campaigns
Development of UX/IA/wireframes and user experience maps for campaigns or digital programs
Creation of digital user personas / pen portraits
Multivariate and A/B testing
Technical and functional requirements gathering
Lead / facilitate discovery sessions, framing and co-creation workshops
IA audits, sitemaps, user journeys and use case development
Usability testing (test scenarios, recruitment briefs, discussion guides, clickable prototypes)
Content audits and strategy
Develop lo-fi sketches / concepts and hi-fi wireframes to explain user or consumer experience
Support teams in managing data analytics and reporting programs by defining KPIs, connecting measurement of campaigns to visualization dashboards
Advise where needed on optimization of campaigns
Development of responsive and adaptive designs
Analytics data extraction and support with SEO strategy / best practice
KPI development and reporting, and development of on-going optimization programs
Development of UX specification documents
Ability to think through complex CX/UX challenges to drive successful execution of programs that reach client objectives
Ability to present to senior clients and internal teams and sell a design strategy and its processes
Works well with project management and creative teams to support integrated campaigns
Organized, self-directed and comfortable working on multiple projects with tight deadlines
Strong understanding of the digital landscape. Stays aware of the latest trends in digital marketing and consumer experience
Excellent collaborative skills that communicate, defend, and build consensus around consumer experience strategies
Understanding of the latest technologies and platforms to produce technically achievable solutions
Demonstrate understanding of business drivers / project commercials (can deliver on time and on budget)
Experience using UX design and documentation tools including prototyping, persona creation, journey mapping, etc
Proficient in mainly waterfall methodology but with some understanding of agile processes
Working knowledge of common design tools such as Sketch, Adobe Creative Suite, Omnigraffle, etc
Fluency in best practices for mobile and web-based information architecture and responsive design, as well as deep and broad knowledge of usability principles and techniques
Strong understanding of the digital landscape. Stay aware of the latest trends but not dictated by them
3-5 years working in the UX/CX space as a UX Strategist / UX Designer
Experience working in larger ad agencies and highly knowledgeable about new and emerging digital technologies
Development of end-to-end experience planning from website, social and digital marketing campaigns all the way to CRM, email and marketing automation
Experience with delivering marketing performance and analytics reporting
Bachelor’s degree in Interaction Design, Interface Design, Human Computer Interaction, Service Design, (Graphic) Design with emphasis on UX or equivalent qualification
Participates in agency events and training
Flexibility to work extra hours with little to no prior notice
Ability to work under tight deadlines in a fast paced environment

203

Senior Planner User Experience Resume Examples & Samples

Engage with stakeholders to gather and translate rules and assets into UX system architecture
Help determine creative scope for projects and create use-cases to meet scope criteria
Prepare and maintain project documentation including process flows, architectural scope and wireframes using market analysis, customer feedback and usability results
Work with user interface designers and usability testers to create mockups and functional prototypes
Oversee project UX deliverables from scope through production release
Lead day to day activities of the project team
Maintain knowledge of best UX practices and user interface innovations
3+ years of experience in project management for high-traffic eCommerce sites
3+ years of experience in implementing user-centered design
3+ years of experience in information architecture, project planning, and user analytics
Undergraduate degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, or equivalent business experience
Complex understanding of application design and architecture
Able to work independently and collaboratively with minimal supervision
Able to create flow diagrams and wireframes for complex computer applications
Able to build effective working relationships with different teams and different levels of management
Experience with rapid prototyping tools, usability testing and test planning

204

User Experience Resume Examples & Samples

Act as the UCD UX Evangelist for the client facing digital platforms
Manage and mentor a team of UX Designers: interaction designers, visual designers and editorial designers
Manage a team in collaborating with and reviewing the digital platform team's business requirements working with Business Analysis & Tech teams
Define user needs by conducting task-focused analyses
Manage individuals as they draft high-level information flows and navigation systems; must be well versed in producing this documentation to critique and guide it as well
Create innovative conceptual designs based on the latest web technologies
Present conceptual designs to broad team and Executives in order to obtain buy-in
Must be able to manage the team in the creation of detailed wireframes
Collaborate closely with the technology development team
Facilitate development of product prototypes for usability testing and proof-of-concept purposes
Work with the Usability Engineering team and resource to help define methodology for usability tests, assist with testing walkthrough, and contribute to reports
Must be skilled at presenting experience design concepts and detailed design work to brokerage line of business partners as well as to all levels of management in the organization; must also be able to coach the team they manage to hone their own individual presentations skills for these presentation and approval meetings
Degree in Web Design or related field preferred
Demonstrated Team Management and experience working with all levels of Senior Management
Must possess Financial Services industry experience, knowledge of industry trends, competitive advantages, and brokerage product offerings
Knowledge of web development process
Strong conceptual design, collaborative, and organizational skills
Must be an experienced producer of wire framing web documentation using Visio, html prototyping, inDesign and other IA tools; Demonstrated experience with Adobe CS3 implementation and optimization strongly preferred
Strong Coach/Player skills in leading a team of design professionals
Strong process management skills; dedication to detail and deadlines
Motivation for continuous improvement and ability to lead and motivate others
Resilience under pressure and flexibility

205

Manager of Digital User Experience & Data Insights Resume Examples & Samples

Knowledge of the web, technology, social platforms, current and future trends
Excellent writing and analytical skills
Demonstrated problem solver
Ability to leverage current and future trends to help an organization succeed at the initiative level, for a specific group, team or unit
Ability to work independently to meet expected deadlines and schedules
Experience leading highly-functioning teams
Knowledge of web analytics tools and related analyses
Excellent communication and interpersonal skills. Must be able to communicate effectively between technical vendors and non-technical stakeholders and interact positively with and build consensus among a diverse group of colleagues, clients, and senior leadership
Experience responding to needs for quality control, follow-up service, and maintenance
Basic level knowledge of HTML and CSS
Knowledge of quantitative and qualitative research and analysis
Ability to self-initiate new learning needed and collaborate

206

User Experience Product Owner Resume Examples & Samples

5+ years of work experience of which 3+ years are within User Experience
3+ years successfully managing large cross-functional projects and familiarity with Agile
Prior experience working with agencies
Strong problem-solving, resource management, and time-management skills
Demonstrated ability to coach, manage change, collaborate across groups, develop people and influence the organization
Demonstrated experience as a role model and leader *Exceptional written, oral and presentation skills
Advanced PowerPoint, Excel and MS Office proficiency required
BA or equivalent experience required; MBA, MS or PMP recommended

207

VP User Experience Resume Examples & Samples

Key customers –Independent Reps, Wholesale Distribution, Dealers, etc
Influential business and professional leaders
Local and regional governmental leaders
Global, Regional and local HVAC association and organization leaders
Drives the development and delivery of UX including Competitive Analysis, Value Proposition, Positioning and Collateral Development
Provides technical training and support, provide subject matter expertise and content development
Builds a climate that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets
Oversees UX financial management following the policies and standards of JCI and with a stewardship that creates long-term viability for the Region. Prepare budgets, creates businesses plans, and solves internal issues as they arise
Establishes collaborative relationships across the BMS, Global Products and wider Buildings business in order to maximize JCI performance, provides quality customer service, and takes advantage of successful practices used by high performing teams within JCI
Drives communication with product management to obtain requirements and solicit customer, market and competitive understanding
Monitors customer satisfaction and takes action to address satisfaction issues that are escalated in a prompt and non-defensive manner
Serves as an active member of the BMS leadership team including providing performance information in an accurate and timely fashion, and working with and supporting other Corporate, Global Products and BMS leaders to share resources and approaches as needed to maximize revenues and profitability (sharing success approaches, problem-solving, coaching and mentoring)
Acts and manages with honesty and integrity, following the highest ethical standards; complies with all local, state and Federal regulations

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