Technical Support Resume Samples
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Technical Support Resume Samples
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AM
A McLaughlin
Asa
McLaughlin
489 Roob Isle
San Francisco
CA
+1 (555) 746 8896
489 Roob Isle
San Francisco
CA
Phone
p
+1 (555) 746 8896
Experience
Experience
Dallas, TX
Technical Support
Dallas, TX
Heathcote Group
Dallas, TX
Technical Support
- Supporting users in the use of the ServiceNow platform by providing necessary advice and/or training
- Program Management: Coordination, alignment, and scheduling of technology development tasks across multiple performers; continuous program plan analysis to monitor/assess evolving cost and schedule impacts (e.g. including items such as task progress, status of associated interdependencies, schedule slack, etc.); performance assessment and milestone completion; and periodic risk analysis/review and tracking
- Meeting KPI’s set by the Commercial Operations Manager
- Learns and follows business and/or technical processes within the IBX; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)
- Incident/Problem/Change Management
- Providing 2nd line, server side application support for our hosted customers
- Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So it only makes sense that we don’t jam the company with lots of layers. We make things happen, quickly
Houston, TX
Senior Technical Support Analyst
Houston, TX
Hessel-O'Keefe
Houston, TX
Senior Technical Support Analyst
- Work is assigned and general instructions given for routine work; more detailed instruction is provided for new projects
- Monitor network status using Sierra Wireless’ network management products
- Provide regular management reports and demonstrate for auditors
- Assists users with questions and problems and works on complex applications
- Log all inquiries in a Client Relationship Management tool. Respond to inquiries in established Service Level Agreements
- Assist the IT Director with all core infrastructure servers that provide DHCP, DNS, and directory, file, print, anti-virus and backup services to all sites
- Provide updates and case statuses to customers and management
present
Houston, TX
Senior Technical Support Specialist
Houston, TX
Rolfson Group
present
Houston, TX
Senior Technical Support Specialist
present
- Provide assistance in the design, development and maintenance of various system applications
- Work with the Business Development team to establish basic maintenance programs for aircraft in customer base
- Willingness to receive constructive criticism or feedback on job performance and adjust work habits as necessary
- Comply with and support ITIL change-incident-problem management processes and work instructions
- Provide event and crisis management support as necessary
- Assist and train other associates on incident and problem management & resolution
- Assists customers by providing support and troubleshooting of FreightWatch and Sensitech products, computer hardware and software
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Southern Illinois University Carbondale
Bachelor’s Degree in Computer Science
Skills
Skills
- Strong Professional and organizational skills as well as current knowledge of the orthodontic appliance and dental anatomy business
- Be highly responsive with strong sense of urgency and excellent follow-up skills
- Excellent Verbal and written communication skills and the ability to build solid customer relations
- Excellent inter-personal skills, comfortable and successful establishing professional relationships especially remotely (electronic, phone, written…)
- Strong Customer Service skills – ability to quickly gain customers trust and confidence
- Knowledgeable in the troubleshooting of both hardware and software in a Windows environment
- Basic Knowledge of computers, electric & electronic concepts and devices
- Applies basic knowledge of the business in establishing priorities and work plans
- Basic VmWare experience/knowledge to troubleshoot or escalate
- Route, switch basic knowledge for troubleshooting
15 Technical Support resume templates
Read our complete resume writing guides
1
Level Technical Support Resume Examples & Samples
- 5+ years experience working with large enterprise Telepresence Infrastructure network
- Experience with large enterprise networking and datacenter best practices
- Experience with load balancer and DNS
- Understanding of Video Streaming systems and infrastructure: Publishing software, Application servers, Network file storage, Web servers, Database servers, Streaming servers
- Strong understanding of standard video streaming/digital signage platforms and associated hardware/software: Qumu, VBrick, Scala, or similar experience
- Report generation, macros and scripting, automation
- Database knowledge: SQL, Oracle, ODBC
- Strong understanding of Dial Plans
- Working knowledge of video streaming protocols and various codecs (H. 264, RTP, RTSP, HLS, MMS)
- Working knowledge for management of Windows Media Services and related components
- Working knowledge of network protocol analyzers (e.g. Wireshark)
- Basic understanding of common voice technologies and associated hardware/applications
- Basic understanding of Linux preferred
- Provide analysis of utilization/capacity trending and provide recommendations for improvement
- Provide root cause analysis and solutions for bugs/issues identified in environment
- Perform analysis, diagnosis and resolution of video encoding/transcoding hardware and implement corrective solutions
- Consult and help implement current and future video products
- Conduct daily inspections of video streaming infrastructure
- Maintain documentation of hardware maintenance, configuration, failures, removal, and installation
- Maintenance and management of all streaming video and audio, including compression, bit rate management, encoding and decoding
2
Executive Technical Support Engineer Resume Examples & Samples
- Serve as a point of contact within a team environment for all IT related issues to C-level Executives on a broad range of systems issues
- Demonstrate issue ownership, and manage incident resolution from end-to-end, marshaling internal or external resources to provide resolutions and information in a highly responsive manner
- Support and troubleshoot desktop and devices, including Microsoft and Apple products. Additional production systems responsibilities include Windows servers and services, storage, telephony, network devices, video conferencing/media equipment, and other internal applications
- Coordinate with vendors on maintenance and or replacement of broken or defective hardware
- Escalate and provide visibility, as appropriate, to senior Technology management
- Travel to CBS offices and other locations in order to provide offsite support when required
- At least Seven (7) years of experience in IT
- 3-5 years of experience in the Technology Service space, including supporting senior executives
- Strong technical troubleshooting abilities, given the demanding nature of the position and level of the users supported
- Familiarity and experience with several of the following areas: Mac, PC, Windows systems administration, networking, programming/scripting, database management, network management
- Previous hands-on experience with iPads, Blackberries, iPhones and other handheld devices
- Basic networking knowledge (switching/routing, dns, dhcp, tcp)
- Outstanding communication and listening skills
- Professional demeanor and ability to interact comfortably with C-level executives
- The ability and desire to learn a wide range of technologies
- Highly motivated professional, with the ability to self-manage a high-pressure work load, to complete tasks and projects with an extreme sense of urgency
3
O&t-ncis SME Technical Support Analyst Resume Examples & Samples
- 5+ years of experience in providing network operations support. Experience supporting a network with 1000+ nodes is preferred. NOC (Network Operations Center) experience is highly preferred
- Expert level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
- Expert working knowledge of Cisco routers and switches, WANs, (T1, T3, MPLS)
- Expert knowledge of network protocol analysis using industry standard toolsets such as Niksun NetVCRs, Ethereal Wireshark, etc. Familiarity with Netflow data exports and data collection/analysis
- Expert knowledge of IPSLA probes, application specific network performance analysis, and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
- Expert knowledge of common security threats facing enterprise networks including DDOS (Distributed Denial of Service) and various defensive mechanisms and threat mitigation strategies
- Any of following Industry Certifications are highly preferred*: a. Cisco Certified Network Professional (CCNP) b. Juniper Networks Certified Internet Specialist/Professional (JNCIS, JNCIP) c. Information Technology Infrastructure Library – Version 3 Foundations (ITIL Version 3) *A commensurate knowledge base in absence of certification is acceptable
- Language skills beyond English are a plus to work with various support in Asia/EMEA
4
Customer Service Technical Support Executive Resume Examples & Samples
- Exceptional written skills and verbal skills for email communications and oral presentations
- Customer service/call center experience desirable
- Strong knowledge of Internet, browser software, and operating platforms
- Positive outlook on change and flexible approach to team-based work environment
- College degree preferred, or experience supporting web and mobile applications along with an understanding of how to troubleshoot browser-related issues
- LI-JA1
5
Technical Support Resume Examples & Samples
- Provide technical support to our customers globally by means of telephone, chat and email
- Maintain an outstanding customer service focus whilst dealing with clients
- Ensure all team members have the latest information on all ongoing issues by sharing knowledge and updates
6
Technical Support Lead Igrafx Resume Examples & Samples
- Responsibility for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation
- Responsibility for root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
- Ensuring all production changes are made in accordance with lifecycle methodology and risk guidelines
- Responsibility for coaching and mentoring less experienced team members and or acting as a subject matter expert
- In depth Functional knowledge of the application(s) supported and interdependencies
- 5+ years’ experience of working in an application support environment dealing with issue resolution, incident management, root cause analysis and functional management of infrastructure support teams
- 3+ years’ experience of Process Modelling Tool installation, administration and configuration where configuration covers tasks such as setting up standard templates, account management, and the creation of repositories
- 3+ years’ experience supporting application infrastructure components, in particular SQL server and IIS
- Experience with MS Visio process models
- Specific experience supporting and administrating iGrafx Process Modelling toolset including supplementary tasks such as the customization of iGrafx templates (knowledge of iGrafx is a key differentiator for this role)
- Experience in using and/or supporting OpenText ProVision
- Awareness of ITIL practices
7
Senior Technical Support Analyst Resume Examples & Samples
- Design, implement, and maintain a storage management framework that forms a single view for strategic, tactical and operational management of the enterprise storage environment
- Works with the Platform Server & Storage Architecture and Engineering team to identify requirements for new services and service improvements and ensure that corresponding project plans are developed and executed
- Collaborate with the Storage Architecture and Engineering team in defining requirements and executing POCs related to storage and data protection services
- Ensures that storage services are strategically planned and in concert with business objectives
- Serve as technical lead for large scale storage projects
- Ability to lead architectural design discussions, obtain consensus among stakeholders and carry those designs through deployment and into operations
- Initiate need and impact analysis
- Drive continuous service improvement initiatives relating to the enterprise storage environment
- Must possess solid skills with EMC VMAX,VNX, Netapp, and HP-9500/XP storage subsystems
- Strong knowledge of CISCO and Brocade SAN Fabric technologies and operations
- Participate in a 7x24 on-call rotation
- Provide day-to-day support for the enterprise storage and data protection environment
- Ensure that Operational Run books are properly created and maintained for all IOSD provided IT Services within their technology tower
- Identifies the specific components for the service product catalogs/portfolios in support of storage services
- Works with the Storage Project Management resources to ensure that the service product catalogs/portfolios properly define all backup/recovery services and that operational readiness requirement are well defined
- Ensures that services are production ready and available for the customer
- Identifies the requirements for implementing product roadmaps and associated new services
- Works with the Storage Project Management resources to identify requirements for the implementation of product roadmaps and the overall impacts to the Service/Product Portfolio
- Ensures that Storage Hosting services are following a well-defined strategy in concert with business requirements
- Identifies and develops technical standards for configuring and supporting server hardware/software
- Documents technical configuration standards and works with the service supplier to ensure that those standards are implemented and maintained
- Ensures that services follow common standards
- Facilitates the implementation of new services and service improvements
- Identifies service improvements and reviews/approve recommendations for new technical services. Works with the Storage Project Management resources to develop implementation plans for service improvements and new technical services
- Ensures that technical services continue to evolve and provide business-related solutions for the customers
- Oversees the problem resolution of technical issues and recommend process improvements. When issues arise, works with the service supplier to ensure that proper problem resolution processes are followed. Reviews problem resolution processes and identify/document process improvements
- Ensures that issues are resolved in a timely manner and that processes used by the service supplier follow continuous improvement. Identifies technical configuration requirements in support of Release Management processes
- Responsible for researching and documenting technical requirements needed for hardware/software currency
- Provides hardware/software currency necessary to ensure service availability
- Oversees the capacity planning and demand management forecasting process for enterprise storage resources
- Works with the service supplier and the business segments to implement a forecasting process for identifying resource demand for enterprise storage services
- Ensures that service requirements are properly planned and available in a timely manner to meet customer requirements
- At least 5-7 years experience in IT support or IT-related activities
- Knowledge of the overall requirements and best practices for enterprise storage solutions in support of Unix, Windows, VMWARE and Linux server platforms
- Strong knowledge of enterprise storage (SAN/NAS) processes and the operational requirements of related tools
- Strong understanding of enterprise storage hardware and software configuration requirements
- Solid experience in an outsource services organization providing infrastructure services. Demonstrated ability to build and maintain strong business and supplier relationships that ensure the successful delivery of IT services that drives benefits to the Segment/BU
- 8-10 years experience in IT support or IT-related activities
- Demonstrated ability to build and maintain strong business and supplier relationships that ensure the successful delivery of IT services that drives benefits to the Segment/BU. Additional skills and competencies include
- Establishing direction and engagement
- Vendor management and relationships
- Ability to work independently and priorities workloads
- Comfort around executive management
- Peer relationships
- Focus on customer
- Acts quickly and decisively
8
Technical Support REP Resume Examples & Samples
- Communicate accurate status to members of the MTS management team
- Provide AV installations and support
- Occasional off-site support
- Strong customer service skills, positive attitude, excellent problem- solving, communication, and organizational skills
- Exceptional knowledge of all Microsoft Operating Systems and Mac Operating Systems
- Strong knowledge of PC and MAC systems, laptops, Blackberry, and printer hardware
- Knowledge of Video Conferencing setup and troubleshooting
- Troubleshoot and support Rightfax technology
- B.A. / B.S. in a computer science related field (or) 3 years’ experience in system administration and support
9
Global Technical Support Team Leader Resume Examples & Samples
- Familiarity with and understanding of the Bloomberg Terminal, other Bloomberg products, and related technologies
- Must need fluent level of Japanese
- The ability to multi-task and resolve complex, service-impacting client issues under pressure
- Proactive and innovative
- Project management experience and aptitude
10
Electronic Banking Services Technical Support Resume Examples & Samples
- Provide technical support in respect of all EB applications
- Investigate cases escalated from first level support, providing regular updates to both clients and colleagues
- Achieve monthly and weekly goals for investigation resolution
- Identify incidents or developing situations such as outages that could potentially lead to client complaints and alert management accordingly
- Collate and report key team performance metrics (MIS)
- Continually seek quality and process improvements
- Represent EBS in cross-departmental meetings, knowledge forums and client conference calls as required
- Knowledge of Electronic Banking applications is beneficial
- Experience with managing client relationships and delivering a high level of service
- Microsoft Office including Excel
- Client Service
- Organisational
11
Senior Technical Support Specialist Resume Examples & Samples
- Recognized as a subject matter expert on at least one OS and proficient in multiple operating systems, including OS performance monitoring, setup, configuration, tuning, and troubleshooting
- Expert on HTTP, TCP/IP, SNMP and DNS
- Design, test, implement basic automation workflows for deployments and operational activities
- Part of 24x7x365 on-call rotation
- Demonstrate ability to independently triage moderately complex incidents
- Independently resolve moderately to highly complex system and application incidents
- Comfortable presenting issues to management as well as peers, both written and verbally in a concise fashion
- Able to create system and production documentation, adhering to organization standards
- Able to create concise and accurate documentation for Level 1 staff for the resolution of simple to moderate incidents/issues
- Proven experience with system analysis and design, development, and testing
- Demonstrated release management experience with large, multi-platform implementations and technology stacks
- ITIL V3 Foundations Certified
12
Senior Technical Support Specialist Resume Examples & Samples
- Install, configure, and manage all aspects of the Server environment including creating virtual machines, installing new servers, basic storage management and troubleshooting performance issues
- Diagnose production problems on ESX/Windows/Linux hosts
- Ability to ensure coordination/integration with Storage, Network, & Database systems specialists and clients
- Serve as an escalation point for technical issues that affect parks and resorts
- Troubleshoot technology issues, using various internal and external resources
- Follow policies and procedures for change and incident management. Run projects from functional and technical perspectives
- Work with other functional areas to facilitate resolution of customer issues and product improvements. Ability to work with reports in Excel, analyze data, and make meaningful conclusions based on quantitative analysis
- Server patching, Server OS maintenance of guests, Server validation of configuration
- Must be available 24/7 for escalations
- Minimum of five years experience in VMware ESX/ESXi Administration
- Minimum of five years experience in Windows Operating Systems and LINUX Operating systems
- Experience with private and public Clouds
- Scripting background (Power Shell or VBScript) a plus
- Experience with VMware management / capacity tools is a requirement
- Knowledge of SAN Storage
- Knowledge of middleware and eventing technologies
- Working knowledge of ITIL processes
- Displays willingness to accept responsibility, display inititiative, good judgement and a positive additude
- Appropriate blend of sense of urgency, strong results orientation and delivery focus
- Knowledge of security based best practices
13
Global Technical Support Student Placement Program Resume Examples & Samples
- Day to day support of all our customers from global financial hubs including Sydney, Tokyo, London, & New York. Support is primarily over the phone, via Instant Bloomberg (IB) chats, and e-mails
- Effectively manage the support process by communicating with customers to gather information quickly, present ideas in a user-friendly language to non-technical users, and document in detail steps taken to resolve the issue
- Respond to customer requests for technical resolution, using technical product knowledge, and analytical skills while adhering to sound technical principles, standards and practices
- Establish and maintain relationships with customers to communicate technical issues & requirements to remedy and/or prevent service outages issue
- Establish and maintain relationships with customers to communicate technical issues & requirements to remedy and/or prevent service outages
- Knowledge sharing and communicate updates amongst the team to ensure all team members have the latest information on all ongoing issues
- Escalate issues as required, acting as the liaison between the customer and escalation points such as Network Operations, R&D, Engineering, and other internal departments. An exciting career path awaits you ahead. Your career path may include moving within the Technical Operations department into groups such as Information Systems, Network Operations, and Customer Account Management Support or across the organization into departments such as Analytics, Enterprise Solutions, and Trading Solutions
- Are working toward a bachelor's or graduate level degree
- Can work full-time during the summer and fall
- Have Hong Kong citizenship or are approved to work in Hong Kong
- Will graduate between September 2015 and August 2016
- Excellent verbal and written communication skills in English and fluency in Cantonese and Mandarin is a must
- Ability to work independently and prioritize multiple tasks quickly and efficiently is a must
- Ability to manage time in a high activity, high transaction, ever changing environment is a must
- Strong interest in customer service and technology is a preferred
14
Senior Technical Support Analyst Resume Examples & Samples
- Develop an in depth functional understanding, including needs of clientusers, of the Sabre PMS and its value in the Hospitality industry
- Develop an in depth technical understanding of the Sabre PMS application andall connected interfaces
- Ability to understand application performance and drive improvements/addresschallenges
- Assist with technical escalations and any crisis management events
- Identify and propose defect prioritization and enhancement opportunities toimprove customer satisfaction of product and support
- Serve as a 3rd level support contact in support of Customer Care teams
- Address customer inquiries/issues via case-based workflow system and meetSLA’s and goals
- Oracle SQL packages/procedures
15
GEN Technical Support Resume Examples & Samples
- Applied skills and experience in videoconferencing, telecommunications, networking, A/V integrators and unified communications industry related course delivery (required)
- Professional high-tech sales engineering experience with one or more technology products including Video MCU's, Servers, Gateways, Gatekeepers, Video Conferencing End-points, voice/VoIP products, LAN/WAN configurations such as Routers/Switches (required) and Unified Communications Solutions (Microsoft, IBM, Cisco, Avaya/Nortel, Alcatel-Lucent)
- Certification in Microsoft (preferred)
- Certification in VMware (preferred)
- Strong demonstrated interpersonal skills and strong verbal/written communications skills
- Possess good written and verbal English communications skills, other languages skills will be highly considered
16
Senior Technical Support Analyst Resume Examples & Samples
- Play a leading role in developing and maintaining positive relationships with business unit partners and with technology teams
- Responsible for meeting effective, timely, quality, and documented solutions to technical issues
- Contribute to on-going department process development and improvements
- Provide technical support for customer-facing web and other client-server applications
- Supervise the Level II Technical Support Team, and act as escalation point
- Lead on identifying and tracking escalated customer issues
- Prioritizes what technical issues should be worked immediately to gain the best efficiencies possible
- Bachelor's degree or appropriate combination of education and experience is required
- High sense of urgency and attention to detail required
- Previous management and\or supervision experience in the work place is required
- Demonstrated ability to train and mentor others
- Strong ability to prioritize and organize numerous job assignments is required
- Strong problem solving and leadership skills required
- Experience in a production environment supporting mission-critical applications is desired
- Good understanding of OSI model and network communication protocols (TCP/IP, ICMP, UDP, FTP, etc.)
- Good understanding of network management and support technologies such as content filtering, caching, proxies, firewall, Active Directory, Novell Netware, etc
- Familiarity in working with protocol analyzers, proxy servers, and packet interception utilities preferred
- Basic understanding of DNS, firewall, load balancing, SMTP technologies preferred
17
Global Technical Support Summer Internship Singapore Resume Examples & Samples
- Day to day support of all our customers from global financial hubs including Sydney, Tokyo, London, & New York. Support is primarily over the phone, via Instant Bloomberg (IB) chats, and e-mails
- Effectively manage the support process by communicating with customers to gather information quickly, present ideas in a user-friendly language to non-technical users, and document in detail steps taken to resolve the issue
- Respond to customer requests for technical resolution, using technical product knowledge, and analytical skills while adhering to sound technical principles, standards and practices
- Establish and maintain relationships with customers to communicate technical issues & requirements to remedy and/or prevent service outages issue
- Establish and maintain relationships with customers to communicate technical issues & requirements to remedy and/or prevent service outages
- Knowledge sharing and communicate updates amongst the team to ensure all team members have the latest information on all ongoing issues
- Escalate issues as required, acting as the liaison between the customer and escalation points such as Network Operations, R&D, Engineering, and other internal departments. An exciting career path awaits you ahead. Your career path may include moving within the Technical Operations department into groups such as Information Systems, Network Operations, and Customer Account Management Support or across the organization into departments such as Analytics, Enterprise Solutions, and Trading Solutions
- Are working toward a bachelor's or graduate level degree
- Can work full-time from May - August 2015
- Will graduate between September 2015 and August 2016
- Excellent verbal and written communication skills in English and another asian language is an advantage
- Ability to work independently and prioritize multiple tasks quickly and efficiently is a must
- Ability to manage time in a high activity, high transaction, ever changing environment is a must
- Strong interest in customer service and technology is a preferred
18
Technical Support REP Resume Examples & Samples
- Teaching classroom lessons for employees
- Develop / modify classroom material
- Ensure System Specialists are progressing through their employee progress plans
- Perform on the job site visits to aid in training for the technician and to ensure quality of subcontractor installations
- Keep a log and or a transcript to monitor the progress for all employees for documentation and effective measuring purposes
- Perform maintenance or repair of all training hardware (large training boards, training cubes, PC’s, laptops, etc)
- Attend and or perform Lead Tech Committee meetings
- Document questions that come from the field tech support for measurement purposes
- Oversee and report in documented form all quality control issues that need to be resolved by employees and subcontractors to supervisor and Operations Manager
- Maintain accurate product testing atmosphere and product testing boards
- Provide timely and accurate answers to technical questions for employees
- Perform job site inspections and provide training on implementation of ALC product for technicians and subcontractors
- Provide engineering feedback on technical documents to engineering department to streamline quality assurance
- Use product testing to make suggestions for additional products we are not currently testing
- Perform subcontractor training in classroom environment as needed
- Utilize product testing findings to improve training boards in training facility
- Finance
19
Senior Technical Support Specialist Resume Examples & Samples
- Monitor, measure, evaluate, and report on performance requirements metrics for Desktop/Laptop, Mobile and Wireless devices Integration and Test Effectiveness for new and upgrade implementations, and Local Area Network (LAN) for Vendor performance
- Technical assessment of vendor white papers, proposals, deliverables, and work requests
- Participation in meetings and conference calls with ICF International, government, and contractor staff, and serve as a lead/subject matter expert to discuss hardware and software implementations specific to desktops/laptops, mobile and wireless technology, office and end user productivity, email, and SharePoint software and associated hardware
- Review and recommend determination of payment for IT Infrastructure contractor Cost Plus Fixed Fee (CPFF) invoices
- Preparation and writing of deliverables and reports to include the writing of weekly and monthly reports
- Respond to ad hoc customer requests including evaluation and assessment of technologies and providing assessments and recommendations
- Review of ICF International, government, and contractor technical documentation for accuracy and completeness
- 5+ years supporting desktop/laptop, mobile and wireless hardware and software services
- 5+ years Systems Engineering experience to include quality assurance reviews, critical analysis and assessment, and writing and reviewing IT infrastructure technical analysis and evaluation reports
- 5+ years of requirements management experience in reviewing and writing requirements, Statement of Objectives, Work Requests, Task Orders, proposals and technical approaches
- 4+ years overseeing End User Support Services (EUSS) lifecycle engineering for new and upgraded technology integration testing projects using industry best practices and standards
- 3+ years delivering oversight services for a full-range of IT services in the area of End user computing
- Experience with Performance Requirements Summary (PRS) monitoring, evaluation and reporting for IT Infrastructure services outsourcing contracts
- Demonstrated capability to review and reconcile Cost Plus Fixed Fee (CPFF) IT services invoices
- Experience with Microsoft Office 365, Email, and SharePoint and other end user and desk/laptop/mobile services
- Cloud service experience related to end user services integration to back end data center operations including on the Cloud
- Experience with IEEE 1012-2012 standard for IV&V
- Excellent planning and organizational skills
- Team player with the ability to adjust work pace to match client priorities and competing demands
- Demonstrated outstanding level of professionalism in providing high-level client support, including ability to exercise good judgment, discretion, tact, and diplomacy
20
Senior Technical Support Analyst Resume Examples & Samples
- Support Client testing on the Visa Integrated Payment Systems for PrePaid Products and Services
- Support business suite of applications and tools - Test Transaction Processing Environments and stimulators
- Proactively identify and address issues with support from management and proposes design/technical solutions
- Sustain and enhance key relationships with internal and external stakeholders
- Develop test plans, design and test cases as appropriate
- Identify test dependencies, environment and data requirements
- Responsible for review of functional and technical documentation to ensure testing is being executed in an efficient manner, allowing for an appropriate level of risk
- 8 years of Industry / Technical Experience
- Previous testing experience
- Proficient in performing causal analysis to identify changes to improve processing performance and/or client profitability
- Experience working directly with client resources who are technical and non-technical
- Proficient in managing and presenting ideas and data using desktop tools such as MS Word, Excel, Visio, and PowerPoint
- Experience in IBM/MVS, Tandem
- Knowledge of PrePaid a must
- Basic understanding of HTTP communication protocols
- Understanding of basic SCM concepts such as versioning and release management
- Knowledge of a variety of technology sets such as Microsoft .NET, Java, XSLT, etc
- VBA/Java script programming capability
- Familiar with VTS-VIP, Edit Package
- Understanding of Visa’s Operating Regulations a plus
- Familiar with ISO 8583 messages and flow
- Understanding of authenticating and authorizing access to data and functions via Web Services
- Experience troubleshooting issues with web service messages
- Previous experience with XML toolsets such as Xml Spy or a comparable tool
- Experience with SOA Test or comparable web service testing toolset
- Familiar with HP ALM or Comparable tool
- A proven track record for making sound business decisions, setting direction and managing both short and long-term goals to achieve high quality operational results and customer commitment
- A demonstrated ability to work in a high-pressure environment with minimal errors
21
Day of Installation Technical Support Resume Examples & Samples
- Maintains a daily operational record which includes account credits,escalation of issues, and referral requests
- Provides advanced technical assistance with all troubleshooting for Technicians, Customer Account Executives, and fellow employees to allow successful completion of customer orders
- Updates remedy customer-reported tickets that require a truck roll
- Analyzes data from all available resources to determine whether it is a customer premise problem or whether it is a network issue
- Uses trouble ticketing system to accurately document problems including diagnostic results and multiple product correlation, as well as escalation and repair performance information
- Provides coaching documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment
- Helps assess trends in incoming call volume and recommends correction action AKA Education, training, etc
- Maintains a daily operational record which includes account credits, escalation of issues, and referral requests
22
Rohq-cti-wintel Infrastructure Technical Support Resume Examples & Samples
- Assist customers with the planning and design of system architecture
- Root cause and failure analysis to resolve systems problems
- Produce a plan for upgrading and/or replacing the non-supported hardware and software
- Prior experience managing systems for High-Availability and Disaster Recovery
- Automate common manual tasks and processes
- Subject matter expert in cloud / virtualized consulting solution offerings
- Perform site COB drills and participate in application COB drill to meet the business COB requirements
23
Technical Support Resume Examples & Samples
- Bachelors degree in Business, Financial, or Technology related field preferred
- 1 to 2 years of customer service support. Previous experience in the financial service industry
- Experience supporting Microsoft Windows O/S and Microsoft Office Suite
- Familiarity with ticketing system like FrontRange Service Management
- Experience with ITIL methodology, primarily incident and problem management
- Working knowledge of networking concepts and protocols
- Team player with a strong work ethic and operates with a sense of urgency
- Customer service focused with professional, calm, and courteous telephone
- Strong knowledge of hardware, software and related technology
- Flexible, fast learner with the ability to multi-task and work well under pressure
24
Mgr, Technical Support Resume Examples & Samples
- Coordinate all department activities to ensure the efficient, effective operation of the department and to ensure adequate coverage for normal services and special events
- Establish, in coordination with the Customer Care Director, training programs as necessary to ensure adequate on-going training of all customer care employees
- Identify and formulate trends and resolutions which will ensure follow-thru and reinforce internal external customer satisfaction
- Demonstrate leadership and communication skills to foster a high level of employee satisfaction and update the Customer Care Director of all developments and issues of operations
25
Centralized Technical Support Resume Examples & Samples
- Monitoring Problem Management system for ticket progress (only CTS Tickets)
- Track and handle CTS problem management queue
- Provide basic “on-the-job” training to end-users
- Performing software issues / Fix activities
- Perform remote control on user PC to solve problem
- Forward unsolved problem ticket to relevant resolver group (only CTS Tickets)
- Document additional resolution scripted procedures for Customer Service Representative
- Update knowledge base documentation
- At least 1 year experience in CTS representative
- At least 1 year experience in Windows 7
- At least 1 year experience in Lotus Notes
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Senior Technical Support Specialist Resume Examples & Samples
- This role is responsible for decisions related to prioritization and escalation of production events & incidents, technical & business communication on impairments, production service change approval, problem management validation & continuous improvement scoping & prioritization
- The Incident Availability Manager function for Walt Disney Parks & Resorts Technology includes On-line/eCommerce, Mobile, Transaction Processing Systems, and in-Park and Experience Systems
- Serve as a consultant and mediator for technical challenges
- Partner with the Customer Care function for WDP&R Technology, ensuring rapid response and escalation of technology incidents and impairments
- Demonstrated expertise in leading triage & integration functions on enterprise-scale solutions
- Bachelor of Science in Computer Science, Computer Engineering, or related discipline, or equivalent experience
27
Project Technical Support Japanese Shenzhen Resume Examples & Samples
- Provide help desk support to customers
- Handling telephone calls, e-mail
- Verify and log every call by following predefined policy and procedure
- Diagnosing problems and determining the severity
- Referring problems to supporting groups
- Updating the user on the call status, and confirming with the user that problem is fixed
- At least 3 years experience in AIX Server Administration,Linux Server Management Skill
- Japanese: Fluent
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Senior Technical Support Specialist Resume Examples & Samples
- Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track & monitor the problem to insure a timely resolution and follow-up
- Works with end users and other help desk specialists to resolve simple to complex information system problem
- Documents, logs and tracks all information relating to customer problems in the Help Desk information database
- Maintains active communication with DC Site Support Specialist and DC Office Manager
- Works closely with the Supervisor to escalate unusual or recurring problems
- Maintains working knowledge of all Firm-deployed applications
- Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens, etc.), Document Management System (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices (Issues are not limited to these areas)
- Seeks out opportunities to maximize help desk and desk side support efficiencies, and improve client service levels
- Installs PCs and related hardware; investigates hardware problems and performs minor repairs
- Interfaces with vendors and internal IT groups for resolution of telecom, video-conference, network, systems, and/or other related hardware problems
- Uses advanced technical tools, resources, and knowledge to meet or exceed performance standards and expectations
- Demonstrates knowledge regarding lifecycle management of hardware/software, uses tools to track hardware changes
- Recognizes and analyzes trends with trouble tickets, informing management when necessary
- Develops documentation, enabling knowledge-sharing across the department
- Proactively champions internal department projects and programs
- Leads by example, exercising good judgment and professionalism
- Performs other work related duties as assigned
- Ability to understand and assimilate to the organization's culture, philosophy and values
- Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools with a practical application of experience and creativity in minimal time
- Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations
- Ability to relate to non-technical users in user-friendly language
- Ability to manage multiple and sometimes competing priorities to meet all deadlines
- Willingness to receive constructive criticism or feedback on job performance and adjust work habits as necessary
- Proactively seeks out and attends on-going training for career development
- Ability to work effectively in a culturally and educationally diverse environment
- Manages multiple concurrent objectives or activities, balancing priorities and allocating time effectively
- Thorough and accurate documentation of trouble tickets, capturing new information in Knowledge base articles
- Strives to improve expertise in work environment by research, studies, formal education, or training
- Minimum of 7 years of experience in a technical Help Desk capacity. Law firm experience preferred
- Associate’s Degree in Computer Science or completion of a program at a recognized technical institute preferred
- Excellent telephone etiquette and command of the English language with a demonstrated ability to maintain a customer service focus and attitude at all times
- Prior experience and proven success in a work from home capacity preferred
- Experience with mobile devices, and document management systems preferred
- In depth knowledge of Microsoft Office 2010
- Experience with mobile devices, including but not limited to Blackberry, iOS and Android devices in an enterprise environment
- Broad application support experience in a legal environment
- Knowledge of video-conferencing and telecom support
- Working knowledge of a range of diagnostic utilities
- Knowledge of asset tracking tools and processes
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Technical Support Resume Examples & Samples
- Maintain a professional and mature attitude providing the highest level of support for customers at all times
- Perform project work such as result processing, monitoring and associated tasks
- Keep management informed of significant changes in performance of applications
- Look for opportunity to avoid operational trouble areas
- Document procedures as necessary and submit knowledge base articles as needed
- Utilise Knowledge base tools to effectively trouble shoot issue with minimal 2nd level support
- Maintain accurate escalation documents following up on all issues from telephone calls, incidents or e-mail enquires
- Meet call time goals for optimum productivity and department service level goals
- Fluent in both written and spoken Mandarin
- Fluent in both written and spoken Korean
- Fluent in both written and spoken English
- General knowledge of internet communication and networking configurations and troubleshooting
- Effective planning and prioritizing skills
- Quick learner and ability to adapt to new systems and operating environments
- This position requires the individual physically perform the job duties in the Support Centre, except when assigned to an offsite support event
- High school diploma required, Bachelors/Associate degree strongly preferred
- Qualification in ITIL or similar preferable
- MS Exchange & Active Directory support
- Previous experience of living and working in the location/region
- Commercial Awareness
- Organizing
- Collaborative Working
- Listening & Communication
- Commitment to improving quality
- Performance Maximization
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Technical Support Resume Examples & Samples
- 1-5 years' experience in the PC/Networking industry
- Knowledgeable in the troubleshooting of both hardware and software in a Windows environment
- Working knowledge of TCP/IP, Subnet masking, DHCP and Firewalls
- Working knowledge of routers, switchers, Wireshark, SAN, NAS, and NAT
- Prior experience in a technical support/help desk position
- A+, Networking+, CCNA, MCSE or MCP
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Executive Technical Support Engineer Resume Examples & Samples
- Interview user to Successfully collect information regarding the problem to achieve prompt resolution
- Prioritize incoming workload based on urgency and impact to the business
- Log and track workload ensuring documentation reflects support actions provided
- Work with procurement staff to purchase hardware and software
- Assess functional need to determine specifications for purchases
- Maintain ability to work independently in a team environment
- Assist in enterprise project related initiatives
- Minimum of 5-7 years of experience in technical support with PC/MAC operating systems, networking and application support
- Advanced knowledge of computer/server/network troubleshooting
- General knowledge of ticketing software and associated ITIL support processes
- Advanced working knowledge of Microsoft operating systems, Apple Operating Systems, Active Directory and Specialties
- The Key Performance Indicators are representative of the departmental and individual performance expectations
- Customer Satisfaction (SLO 4.5 >)
- First Contact Resolution (SLO 85% >)
- Working knowledge of BlackBerry devices and programs primarily focused on end user devices required
- Experience in Video Conferencing support required. Other
- Possess and demonstrate excellent organizational, interpersonal, facilitation, oral and written communication
- Ability to work under minimal supervision, independently and/or as a member of a project team
- Ability to multitask and to prioritize workload under tight deadlines in a fast-paced environment – must escalate appropriate issues to management in a timely fashion
- Must be detailed oriented – with strong attention to accuracy and problem solving. "Following-up until resolved" skills are a must
- Skills in Microsoft office (Word, Excel, PowerPoint, Outlook, etc.)
- Ability to work in a matrix organizational structure
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Senior Technical Support Analyst Resume Examples & Samples
- Administration – duties that tend to be standard protocol/scripted procedures used to document volume/issues and provide the most basic user service (e.g. resetting password, virus tracking and assistance)
- Bachelor’s degree or equivalent work experience of 2 to 4 years in information systems
- Customer service experience a must
- Experience in a systems & technology organization a plus
- Educates customers on technical issues with accurate and effective strategies in a courteous, professional and timely manner
- Can effectively manage given tasks and projects in a timely and efficient manner
- Maintains effective working relationships with peers, managers, and customers
- An overview understanding of Mainframe, mid-tier, and PC/LAN connectivity, and operating network environments with 2 to 4 years in IS or equivalent work experience
33
Contributor Technical Support Resume Examples & Samples
- Contribute to and maintain system standards
- 3-5 year’s System administration experience
- Experience in ITSM & ITIL methods
34
Corp-technical Support Resume Examples & Samples
- Proactive positive and focused on continuing their learning attitude
- Count on computer skills that allow them to be guidance and support for our end users
- Excellent writing and use of Spanish and English
- Empathy, kindness and courtesy
- High aspirational
- They like to foster a good working environment
- Knowledge of desirable programming
- Basic knowledge on communication networks
- General knowledge of the operation of servers
- General knowledge of Data Base desirable
35
Centralized Technical Support Resume Examples & Samples
- Monitoring Problem Management system for ticket progress
- Performing software Break / Fix activities
- Perform remote take-over to solve problem
- Provide guidance to DCS for onsite interventions
- Document additional resolution scripted procedures for CSC
- At least 1 year experience in Windows
- At least 2 years experience in Desktop Support Representative
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Technical Support REP Resume Examples & Samples
- Participation in training sessions
- Cooperation on special projects
- Associate's or Bachelor's degree strongly preferred, or equivalent work experience in a related discipline required
- Requires at least one year of experience in a similar position, strongly prefer prior experience with technical support and customer service in a call-center environment
- Strong problem solving and customer service skills necessary
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred
37
Senior Technical Support Analyst Resume Examples & Samples
- Defines the quality space and roadmap to address it emphasizing development processes and testing
- Typically requires a minimum of 8 years' experience in a QA/development role in software, financial or information services
- Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
- Ability to manage assignments that are of diverse scope and complexity and require significant initiative and judgment
38
Technical Support REP Resume Examples & Samples
- Troubleshoot subscriber calls for all Digital Phone Residential Customers
- Troubleshoot subscriber calls for all Video Residential Customers
- Review the service calls as they are scheduled by the Call Center Associates to
- Must be able to multi-task and prioritize
- Current working knowledge or familiarity of latest technologies, networking equipment, and tools
- Associate Degree preferred in related field
- One year previous help desk support experience preferred
39
Director, BC Technical Support Resume Examples & Samples
- Draw upon direct reports, and indirect resources to pave a cultural foundation of customer value and trust based upon common concern for the customer
- Oversee operations of customer service related to call center functions
- Monitor key performance metrics that provide a daily view of call volume, service level, response times, FCR, CSAT, MTTR, and QA monitoring
- Drive the organization to continued improvement and achievement of goals related to metrics. Provide both short and medium range planning to insure the organization’s capability to meet the needs of our internal and external customers, including sales growth, new product introductions, and technology driven changes
- Work with the Business Services Customer Care centralized workforce management team to insure that proper staffing levels are maintained and that personnel are trained properly on new products and tools relative to Technical and Advanced Product Support
- Minimize unnecessary turnover and associated cost by implementing and maintaining programs that provide employees with a positive work culture
- Partner with other departments to drive increased customer satisfaction scores in relation to the service and performance of customer services
- Develop and promote an organizational culture of positive and professional work practices, in compliance with all company and government standards
- Manage an organization that has both a routine of transactional output regarding general response to service concerns, but also has a non-recurring nature due to the many complex order types that we offer customers here at TWC Business Class
- It will be required that the APS team collaborates with its peer APS groups around the country to implement more cross-training so that calls can be shared more efficiently if needed for disaster recovery, extreme weather or other force majeure conditions, etc
- Responsible for providing resolutions for customers who experience service interruption concerns. It is vital to resolve their issues in order to maintain customer satisfaction, retention, and continued revenue generation
- Manage employee expense for employees in the Technical Support and APS organizations in Austin. Collaborate with the centralized Business Services Customer Care Business Process team and the other Business Services call centers across the country on continued best practice identification and standardization. This is aimed to improve efficiency, enable virtualization and increased disaster recovery capability, and an improved customer experience
- Work to build a culture of employee engagement with a primary focus on coaching and developing agents and leadership for optimum performance
- Bachelor’s Degree required
- 7 plus years leadership experience required
- Experience in technical support call center environment required
- Lead technical call support group for commercial clients preferred
- Candidate must be willing to work in an entrepreneurial environment requiring broad experience, adaptability, and excellent problem solving skills
- Must have excellent oral and written communication skills and strong collaboration skills, and be capable of translating other department’s activities and standards to its positive (or negative) effects on the customer experience
40
Technical Support Resume Examples & Samples
- By setting up scenarios and testing applications to research application issues
- According to the defined explicitly process to support cusomers, analyze customer configuration, solve the problem by the specific situation
- Providing expertise make specific performance or functional test and resolve performance issues regarding the applications
41
Senior Technical Support Analyst Resume Examples & Samples
- Manage 2nd level technical support and operational customer service needs for Visa Client Institutions using one or more of the Visa supplied software products and provide reporting and portfolio management for assigned products
- Ensure Level 1 support service levels are met or exceeded
- Perform network / system diagnostics and transaction research to analyze and resolve endpoint problems in both the test and production
- Understand customer needs, business requirements, and priorities. Develop solutions and recommendations based on business needs
- Experience in testing web technologies, services, and physical devices. Understanding of Java technologies, XML, JS, CSS, and HTML
- Knowledge in Microsoft .NET, Java, VB and Java script programming capability
- Proficiency in Automation Testing Tools
- Knowledge in SQL methodologies
42
Senior Technical Support Analyst Resume Examples & Samples
- Subject Matter Expert in areas of responsibility and tools required for functional support
- Demonstrates consultative skills within areas of expertise
- Proactively expands industry knowledge
- Mentors Technical Support Analyst
- Manages assignments that are of diverse scope and complexity and require significant initiative and judgment
- Utilizes defined processes and tools
- Raise awareness of issues found in test projects
- Seeks guidance for potential issue resolution
43
Day of Installation Technical Support Resume Examples & Samples
- Provides comprehensive order and day of install support including date reconciliation, static IP support, billing/provisioning codes application, split orders, reschedules, port failures, toll free fallout, directory listing fallout, day of install support for out of service conditions, LNP fallout, NPAC/ NPS task completions, validation and correction of any revenue impacting discrepancies, day of install voice feature and switch issue resolution
- Recommends best-in-practice processes and procedures and changes in processes and procedures
- Performs order entry as required and coordinates the resolution of order discrepancies for customer service orders directly with third party entities and customers both internal and external
- Collaborates with carriers as the need arises to resolve order issues
- Documents and tracks incidents for future trending and analysis, as well as escalation and repair performance information
- Provides coaching documentation to cross-functional areas associated with work order noncompliance and customer impacting order fulfillment
- Serves as subject matter expert on all products as well as processes specific to the assigned job group
- Provides pre-setup work to ensure all services are qualified to be installed and ensures FOC/TPV is set up for all lines of business in order to meet the original time frame commitments made to the customer
- Runs updates and reports to identify system fallout and communicate or resolve as appropriate
- Works across various applications to perform service delivery, error resolution, or performs manual work activities to resolve technical and procedural issues
44
DB for z / OS L Technical Support Resume Examples & Samples
- Excellent programming skills in any major computer language
- Excellent and professional communication skills
- Knowledge of assembly language is a plus
- Knowledge of System z architecture is a plus
- Previous database knowledge is a plus
- Smart, quick learner and strong analytical skills
45
Technical Support Resume Examples & Samples
- Strong hardware trouble shooting skills
- Ability to respond to technical issues in a timely fashion with an emphasis on customer service
- Manage and prioritize multiple tasks under pressure
46
Technical Support Resume Examples & Samples
- On-boarding new commercial client’s requested treasury management products and services through administrative input using bank software and controlled parameters. Working with various internal and external groups to ensure accurate implementation while adhering to documented service level agreements
- Monitoring and participating in the resolution of any technical or operational problems regarding the bank or customer software using call center or email channels. Performing problem resolution expediently, working with both internal departments and outside vendors, often times enlisting appropriate escalation resources when needed. This may include Remote Deposit Capture (RDC) scanner troubleshooting, general software operational questions, corrupted software issues or printer problems
- Performing client maintenance as requested according to the appropriate procedure. Adhere to documented service level agreements
- Completing backroom functions including monitoring systems for proper file loading, processing outgoing wire transfer requests, processing in-bound wire transfer advices and account reconciliation
- Collaborating with Treasury Product Management and IT to test product upgrades
- Communicating effectively by telephone and in writing with customers regarding account issues. Logging and tracking customer calls using a centralized database with resolutions input into a knowledgebase repository for future resolutions
- Researching more complex client issues through diagnosing and resolving using available resources. Escalating priority issues to management
- Establishing and maintaining all procedures as related to the technical support of Treasury Services
- A minimum of a High school diploma or GED, and 2 years post-secondary education or equivalent is required. A Bachelor’s degree is preferred
- A minimum of 1 years or more custom facing, customer service experience is required. A preference of 1 year of experience with a PC based client facing system in a financial institution
- Must be able to demonstrate previous successful experience performing the following key skills
47
Senior Technical Support Analyst Resume Examples & Samples
- 2+ years' experience specialising in the configuration, maintenance and administration of MS Exchange, Active Directory Architecture and related technologies
- Previous experience with upgrades and migrations of MS Exchange and Active Directory domains would be an advantage
- Experience implementing and/or supporting Lync or Skype
- Knowledge of PowerShell and Scripting
- Experience in virtualised environments using VMWare and/or Hyper-V
- Good understanding of networking in a server and desktop environment
48
Overnight Mgr, Technical Support Resume Examples & Samples
- Hours for this position are 6PM - 3AM**
- Oversee day to day operations for a group of Supervisors to ensure customer satisfaction and loyalty
- Ensure achievement of all key operating metrics for the call center
- Facilitate open communications between representatives, supervisors, peers, departments, systems and region
49
Technical Support Dispatcher Resume Examples & Samples
- Responsible for receiving electronically submitted requests for support and distribution of requests to appropriate support analysts
- TSD reviews each client request and assigns it to an individual analyst with the appropriate knowledge and expertise
- TSD ensures that requests for assistance by satellite offices worldwide are escalated to more experienced support analysts
- Assist with overflow of calls and assist North American customers with general Maximo related issues
- Learn and understand support structure to ensure timely resolution of issues
- Demonstrated communication skills (written, spoken)
- Email knowledge with Lotus Notes
- Experience with Retain or similar Customer Relationship Management (CRM) software
- Ability to follow standard procedures
- Able to work with Microsoft Office (Word, Excel)
- Some knowledge of SQL and Databases
- Coop or internship program enrollment is mandatory
50
Technical Support Resume Examples & Samples
- Data Network; LAN & WAN (Cisco certifications welcome)
- Windows server basic administration
- Web server administration and maintenance; basic IIS and Apache
- Database administration and maintenance: MSSQL, Oracle
- Virtualization knowledge (VMWare knowledge preferred)
51
Senior Technical Support Specialist Resume Examples & Samples
- Assists customers by providing support and troubleshooting of FreightWatch and Sensitech products, computer hardware and software
- Researching, responding, and resolving various customer inquiries received via telephone, e-mail, and voice-mail
- Ability to learn the company products, their technical requirements and modes/methods of operation
- Speak to the end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail
- Responsible for maintaining a high standard of customer satisfaction while following FreightWatch and Sensitech policies, procedures, and warranties
- Collaborate with cross functional departments including internal and external sales personnel ensuring that technical support issues are properly addressed including the use of the CAPA/CAR process
- Off hours on-call requirements
52
Program P&W Technical Support Resume Examples & Samples
- Support the timely delivery of V2500 propulsion system for the Airbus A321 Aircraft as a member of the Airbus Operations Production Team, consisting of assigned IAE/P&W representatives/propulsion system engineers and mechanics, as directed by the PLM site Manager
- Coordinate with all team members to perform various engineering tasks. These tasks are to be conducted in a cost-effective manner and to comply with customer requirements. The tasks are to be executed within the guidelines of the established production interfaces with P&W Engine assembly sites, UTAS, Airbus and Airline customer personnel, involved in the production, modification, acceptance test and delivery of IAE/PW powered aircraft. site is scheduled to deliver their first V2500 (CEO) propulsion systems in January of 2016
- Work with the Airline on-site representatives in coordination with the Airbus final assembly line (FAL) Aircraft Delivery Manager to ensure that any issues are dealt with in a timely manner and satisfactorily resolved
- Perform and coordinate production flight line technical and program support ensuring expedient fault finding in support of P&W responsiveness requirements to Airbus per the Commercial agreement
53
Senior Technical Support Analyst Resume Examples & Samples
- Ability to trouble shoot simple to complex problems
- Learn new technology to become proficient in its use to provide the most cost-effective technology support solutions
- Need to have a good knowledge of Industry and Scotiabank technology & security standards which will be applied and enforced by the incumbent on day to day basis
- Areas of expertise will range from operating system, database, web applications, Web Servers, networking and desktop tools
- Strong knowledge of interoperability workings of all these technical components is required
- Required to identify improvements to all operational support activities as well as maintain accurate and up to date operational manuals for day to day activities
- Detailed oriented identifying, solving and improving issues around code promotions
- Microsoft SQL Server 2008R2 and above
- Microsoft .Net development languages: Microsoft Active X or DOS Scripting
- PowerShell Scripting
- MS SQL Server Administration, ETL SSIS Package development, Troubleshoot SSIS Packages
- Microsoft 2012 Server with IIS 8,
- Understanding of SMTP configuration
54
Professional Technical Support Resume Examples & Samples
- Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures. Reviews assessments of diagnostic information and determines alternatives
- Coordinates, oversees and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Acts as the point of contact in various leveraged accounts and locations. Communicates with vendors, clients, and/or product line/service representatives as the point of contact in response to service requests
- Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner
- Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements
- Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives
- Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies
- Provides technical services or acts as a lead in support of project work; works with project teams to implement defined technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts. Communicates in representing the service delivery organization as the client interface from problem identification to problem resolution. Establishes and builds client relationships
- Experience working with relevant deployment strategies and methodologies
- Strong interpersonal skills for interacting with team members and clients
- Organization skills to balance and prioritize work
55
Technical Support Resume Examples & Samples
- Off phone duties include monitoring the ticket queue for open service requests and making required callbacks to assigned customer tickets
- Advanced troubleshooting projects will be available for qualified candidates
- Previous experience supporting mobile platforms such as iOS and Chrome OS preferred
- Familiarity in working with proxy servers and packet capture utilities would be a plus
56
Dutch Technical Support Resume Examples & Samples
- Providing first level support to Dutch speaking customer
- Dealing with other teams to resolve advanced IT issues for clients
- Working on an international team and achieving team goals
- Minimum 6 months in Technical Support role
- Superior technical and problem solving skills
- PC proficiency; Knowledge of MS OFFICE
- Complete fluency in Dutch and English in speaking and writing
- Ability to work both independently and as part of a team is a must
- Enthusiasm and energy
57
Technical Support Spec Resume Examples & Samples
- Command-line experience with UNIX/Linux OS; BASH; good knowledge of UNIX syntax and filesystems
- Familiarity with at least one .rpm based OS and at least one .deb based OS
- Scripts: Familiarity with Perl, WMI, Visual Basic and other command line scripting; VBScript / Powershell
- Active Directory, DHCP, DNS, WINS
- AD Security Groups; OU’s; Group Policy; administration of AD; good understanding of Domain Controllers and how they work
- Good understanding of IP networking, particularly with respect to operation of VLANs, layer 2, and layer 3
- Services: User/Group Management, Printers, Windows Domain Management
- Hardware: Working knowledge of all Intel based servers with specific experience to HP-Compaq server hardware
- High-End: Solid background and work history in support, troubleshooting and building Microsoft clustered environments with storage array, SAN and NAS technologies
- VMware knowledge and experience, particularly with respect to management of vCenter, vSphere Client, P2V (local and remote), VMWare High Availability, vMotion, VMWare patching and upgrading
- SAN & NAS Storage exposure/knowledge
- Veritas NetBackup
- Microsoft Hypervisor 2008
- All Microsoft Server Operating Systems
58
Dutch Technical Support Resume Examples & Samples
- Providing support to German speaking customer
- Dealing with other teams to resolve issues for clients
- Minimum 6 months experience in Technical Support role
59
Technical Support REP Resume Examples & Samples
- Perform password resets for computer and voicemail applications
- Escalates incidents / service requests as appropriate
- Works to assess the customer’s comfort level with technology, and may have to manage the customer’s anxiety and to determine the actual nature, or underlying cause, of a user problem
- Follows up with the customer to ensure that problems have been addressed successfully
- Builds expertise in standard desktop hardware and software and the ability to resolve customer issues
- Has a basic understanding of network connectivity and infrastructure
- Assist with Video Conferencing setup and troubleshooting in Conference rooms
- Installs desktop software, including upgrades
- Typical candidates will possess 2+ years of experience in a technical support role, potentially including “hands on” internship experience
- Understands the technology organization and where to escalate customer or operational problems
- Can effectively choose from among many different procedures or approaches in order to implement a solution
- Operates effectively as part of a larger team and in managing own work
60
L Technical Support Resume Examples & Samples
- Responsible for assessing tickets that have been escalated from L1 support
- Troubleshoot and resolve issues when possible and escalate to the appropriate level 3 team when required
- Identify wider spread issues by recognizing patterns / trends in the reported issues
- Responsible for communicating known customer facing issues/service outages to level 1
- Document all known and current issues
- Encode, Deliver, QC VOD and monitor live streams for all Bell Media TVE brands in the DMC
- Experience providing customer support in a technical support setting
- Minimum of three years relevant experience with video streaming environments including transcoding, packaging, encryption and delivery networks
- Experience with Windows operating systems. Experience with Linux is a plus
- Ability to run general diagnostics to identify software and hardware compatibility problems
- Experience using tools such as Jira, Conviva, New Relic, Fiddler, and Wireshar
- Motivated self-starter, with a proven track record in following through with tasks and projects
- A sense of accountability with proven experience working in a team environment
61
Senior Technical Support Specialist Resume Examples & Samples
- Works with end users and other help desk specialists to resolve simple to complex information system problems
- Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens, etc.), Document Management System (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices (issues are not limited to these areas)
- Develops a knowledge of the Firm's total computing environment and its quality management processes and practices
- Capable of translating knowledge of approaches, tools & techniques into resolving technical (hardware, software, application) problems
- Willingness to receive constructive feedback on job performance and adjust work habits as necessary
- Minimum of 7 years of experience in a technical Help Desk capacity. Law firm experience is preferred
- Prior experience with troubleshooting enterprise and desktop applications
- Experience working with a trouble ticketing system and an environment where calls are distributed via a call-routing system
- Strong written & oral communication skills
- Self-starter who is a curious learner, independently motivated, professional, responsible and reliable
62
DB Technical Support Resume Examples & Samples
- This role specializes in performing and enabling remote technical support of IBM software and solutions
- Providing technical support assistance to customers using problem determination/problem source identification skills for both defect/usage support for DB2 product
- Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicating action plans to the customer or IBM representative as appropriate
- Recommending and implementing new, or improvements to existing, technical support tools, procedures, and processes
- Making timely, accurate and complete updates in Problem Management Record information to document all activities relating to the clients’ reported problems (including issue severity, business impact, troubleshooting actions taken and planned, testing performed and resulting outcomes, issue validation procedures and solutions given)
- Employing efficient workload and time management skills by maintaining awareness of assigned PMR severities and successfully prioritizing related tasks in a multi-tasking environment
- Recognizing and minimizing client impact by using timely and appropriate escalation processes if new defects are identified, seeking and providing sufficient feedback as appropriate
- Participating in product and process team training
- Contributing to department attainment of organizational objectives and high customer satisfaction
63
Infosphere Data Replication CDC Technical Support Resume Examples & Samples
- This role specializes in performing and enabling remote technical support of IBM software and solutions
- Providing technical support assistance to customers using problem determination/problem source identification skills for both defect/usage support for IBM InfoSphere Data Replication (IIDR) Change Data Capture (CDC) product
- Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicating action plans to the customer or IBM representative as appropriate
- Recommending and implementing new, or improvements to existing, technical support tools, procedures, and processes
- Making timely, accurate and complete updates in Problem Management Record information to document all activities relating to the clients’ reported problems (including issue severity, business impact, troubleshooting actions taken and planned, testing performed and resulting outcomes, issue validation procedures and solutions given)
- Employing efficient workload and time management skills by maintaining awareness of assigned PMR severities and successfully prioritizing related tasks in a multi-tasking environment
- Recognizing and minimizing client impact by using timely and appropriate escalation processes if new defects are identified, seeking and providing sufficient feedback as appropriate
- Participating in product and process team training
- Contributing to department attainment of organizational objectives and high customer satisfaction
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Executive Technical Support Resume Examples & Samples
- Exceptional, high-quality, professional desktop, laptop and office application support to our clients, including executive-level customers
- Provides phone/ in person support for end users, which includes but is not limited to: ID administration, “how to” questions, initial issue diagnostics, troubleshooting desktop issues (and remotely resolving them) IT request processing
- Provides systems support for end users, which includes but is not limited to: client facing support, hardware, software, peripheral and network troubleshooting for all end user systems
- Coordinates and provides hands-on support in conjunction with other IT support teams from infrastructure and applications
- Must be available between 8:00 am – 6:00 pm M-F
- Helps establish and ensure that others follow the policies and procedures for communication and escalation of incidents and issues
- Makes recommendations for solutions of IT requests
- Experience with Enterprise Management Tools (LANDesk, SCCM, Casper, etc.)
- Excellent communication skills, both written and oral
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Openpower Technical Support Resume Examples & Samples
- Support solutions (Linux on Power, Cloud, Bigdata, etc) on OpenPower system enablement from technical side
- Team with sales/BD to show advantage and value on OpenPower solutions to customer
- Support OpenPower partners to migrate applications to OpenPower platform
- Tune OpenPower partners applications on OpenPower for a better performance
- Design and customize OpenPower solutions and present to customer
- Support OpenPower partners in technical pre-sales, solution design, recommending best practices
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Technical Support Resume Examples & Samples
- Provides High Level Complexity Support For All Cps(Currency Processing Solutions) Devices
- Assumes Ownership On Every Client Interaction To Answer The Client’s Questions And Solve The Problem During The Initial Contact. When Escalation Is Required To Provide Client Resolution, Tech Will Accurately Route The Clients Issue To The Appropriate Department
- Accurately Enters Or Confirms Client Information Into Database; Initiates And/Or Completes Proper Request Forms In Assisting Clients
- Handles A Significant Number Of Client Interactions Within The Call Center Environment. The Interactions Will Be Received Via Phone Or Email
- Proactively Monitor Device Connectivity And Performance Then Take Appropriate Corrective Measures
- Continuously Utilized Computer Systems For Tracking, Information Gathering, And/Or Troubleshooting. All Issues Or Requests Are Successfully Tracked By Creating A Service Request Within The Crm Application
- Adheres To Minimum Call Center Standards For Quality, Schedule Adherence, Attendance, And Performance Goals
- Suggest Improvements And Changes To Processes And Policies To Improve Productivity Or Client Satisfaction
- Continually Learning And Developing Knowledge Of Bank Products And Services
- Minimum 2 Years Previous Client Service Or CPS Product Knowledge Required
- Must Be Able To Perform Detailed & Accurate Data Entry As Well As Have Advanced Computer Skills
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Technical Support REP Resume Examples & Samples
- Troubleshoots user problems, requiring a working understanding of the desktop environment and a basic understanding of inter-related technologies
- Performs password resets for computer and voicemail applications
- Works to assess the customer’s comfort level with technology, and may have to manage the customer’s comfort and to determine the actual nature, or underlying cause, of a user problem
- Follows up with the customer to ensure that problems have been resolved successfully
- Possesses working knowledge of standard desktop hardware and software and is able to address most issues by following established procedures
- Assists with Video Conferencing setup and troubleshooting in Conference rooms
- Supports and configures mobile devices (iPhones, iPads, Android tablets)
- Minimum of 2 years work related experience
- Strong desire to help others (customer service), friendly, motivated, positive attitude, excellent problem solving, verbal and written communication skills
- Previous experience with Active Directory is desired
- Knowledge of VOIP technology a plus
- Knowledge of Cisco telephony a plus
- Strong knowledge of Service Desk ticketing software (i.e. ServiceNow)
- Exceptional knowledge of all Microsoft and Apple Operating Systems
- Strong knowledge providing hardware breakfix for PC and MAC systems, laptops, mobile devices, and printer hardware
- Effective at managaging customer relationships and expectations
- Exceptional knowledge of all Microsoft Office Suites on PC and Mac, including 2007 - 2016
- Exceptional knowledge of Microsoft’s Operating Systems (Win7 – Win10)
- Exceptional knowledge of Macintosh Operation Systems (10.7-10.11)
- Ability to troubleshoot remote technologies (RDP, VPN, Citrix, etc.)
- Ability to troubleshoot mobile devices (Blackberry, Android, iPhone, iPad, etc)
- Previous experience with tracking tickets in an incident management system
- Exceptional ability to follow procedures and processes to ensure IT Compliance
- Knowledge of Video Conferencing systems (Cisco, Polycom, BlueJeans)
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Senior Technical Support Analyst Resume Examples & Samples
- Host TSA experience (Batch Processing, JCL, Cobol)
- Previous IMS experience
- Proven Incident and problem management experience
- Strong investigation and problem solving skills
- Impact analysis and prioritization
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Executive / VIP Technical Support Resume Examples & Samples
- Dedicated to providing high end customer service
- Willing to go the extra mile to ensure the people for whom we support feel extra special (a servant's mentality)
- Takes personal ownership over problems. Works with other groups and people when needed to resolve issues but never loses site that the problem is owned by the technician
- 2 to 5 years experience working in support of desk side services, experience supporting executive VP level and their assistants preferred
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Technical Support REP Resume Examples & Samples
- Troubleshoot subscriber calls for Video, Internet & Digital Phone Residential customers
- Will be expected to provide customer-friendly and proficient technical support to customers using phone, email, chat, and other means of communication
- Monitor our plant and hybrid fiber coax network using various network diagnostic tools for system outages
- Open and track trouble tickets as needed. Resolve all tickets in a timely manner
- Support field personnel as needed. Work closely with Regional Data Center staff to resolve issues quickly
- Communicate pertinent information with Division Technical Operations Center (TOC)
- Understand, Educate and inform customers of all Time Warner Cable consumer products and services
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
- Save customers from disconnecting services whenever possible
- One year previous Call Center support experience preferred
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Mgr, Technical Support Resume Examples & Samples
- The focus of this role is on implementing and control
- Interaction
- Utilizes people skills and available manager tools to help subordinates develop within their role and career; and builds an environment that supports cooperation and cohesiveness
- This individual must demonstrate favorable results through providing leadership to staff through mentoring, coordinating and advising
- A minimum of 5 years of experience as an individual contributor or manager is required
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or equivalent related experience is required
- Demonstrated ability to manage multiple projects is required
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Technical Support Representatives Resume Examples & Samples
- 6 months or more working with multiple software applications; 1 or more years preferred
- 6 months or more sales or retention experience preferred
- 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred
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Senior Technical Support Analyst Resume Examples & Samples
- Network Operations
- Maintains and monitors departmental shared files
- Maintains password for all Legal Guest network and email accounts
- Plans and performs departmental share audits
- Maintains documentation in support of the production environment
- Client Services
- Coordinates and performs the rollout of new applications and operating systems to user community
- Coordinates the creation and/or modification of network and application user accounts
- Acts as a focal point for client moves ensuring customer satisfaction with IT services
- Provides orientation on use of Legal IT services to new clients
- Provides and/or coordinates high level training on desktop products such as email, calendar, document management and OS as necessary to supplement formal training programs
- Monitors IT status on desktop initiatives and issues and communicates to affected clients and management
- Desktop Support
- Troubleshoots and corrects desktop, laptop, mobile devices, printers and network connectivity problems
- Troubleshoots and corrects operation system and application (desktop and client server) problems
- Manages the Legal Systems Support helpdesk (PCHelp) system
- Maintains Legal Affairs desktop and laptop computer images
- Monitors progress on problem resolution and communicates feedback to management and the customer
- Performs deployment of purchased hardware, and cascades equipment
- Configures and cascade desktop hardware and software
- Installs and upgrades software and locally attached peripherals as needed
- Ensures proper configuration of users including email account set up, group calendar rights and business application access
- Maintains documentation on client hardware and software and department specific applications as they relate to the desktop, LAN, and WAN environments
- Represents client needs to EIS as they relate to desktop, LAN and WAN environments, configurations, images and policies and procedures
- Adheres to IT standards, policies and procedures
- Communicates plans, status and issues to management on a regular basis
- Departmental Responsibilities
- Other Duties As Required
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Senior Technical Support Analyst Resume Examples & Samples
- Understanding of LAN/WAN infrastructures, topologies and protocols
- Understanding of network security and management frameworks
- Knowledge of current IT infrastructure trends
- Strong relationship management and negotiation skills
- Strong ability to interpret impact of technology choices
- Minimum 5 years in IT technical or engineering support roles
- 1 Year experience supporting Macs
- Legal experience highly desired
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Professional Technical Support Resume Examples & Samples
- Designs and develops integrated solutions to meet business requirements or enhance performance
- Performs and evaluates cost analyses and vendor comparisons of software/hardware systems to ensure cost-effective and efficient operations and measures feasibility of various approaches and makes recommendations
- Analyzes potential systems investments and prepares supporting documentation for recommendation(s) to management and customers based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues
- Provides escalated technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically
- Analyzes and resolves program support deficiencies and conducts testing to enhance performance
- Conducts moderately complex projects or phases of significant projects; coordinates the efforts of technical support staff in the performance of assigned projects
- Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with standard business practices. Develops and implements training tools and documentation
- Provides technical consultation on current and proposed systems to other organizations and clients
- Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance
- Provides work guidance to less experienced personnel
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Senior Technical Support Analyst Resume Examples & Samples
- EDOCs – document management software
- WorkShare Compare – Document comparison utility
- WorkShare Protect – Document metadata cleaner and PDF conversion utility
- Legal Macro packages
- RightFax – Software based faxing service
- Microsoft Lync – Unified instant messaging software for Fox entities
- SysAid PCHelpDesk – IT Support Request System
- Adobe Acrobat Professional – High level PDF creation software
- P&C Stamp for Outlook – The Privileged & Confidential Stamp
- Citrix – Remote access software
- RDP – Remote Desktop via Citrix
- Cisco VPN Client
- Ability to communicate technical concepts to technical and non-technical audiences
- Solid technical background to support diverse environment
- Accomplished communicator, both in writing and orally, with extremely strong interpersonal skills
- Ability to manage tasks and projects from start to finish
- Demonstrated excellence at working effectively with all levels of staff, clients and other IT personnel
- 8 years in IT technical or engineering support roles
- Law Firm experience highly desired
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Technical Support Resume Examples & Samples
- To work to actively support global publishers through online communities
- Create content to educate and answer questions
- Assist with product forum-focused projects as they arise
- Escalating issues and compiling community reports on a regular base
- Minimum of BA/BS Degree
- 2 years+ experience in a similar position
- Fluent in one of the following (German and Italian and English) or (German and English) or (Italian and English)
- Solid technical understanding of HTML, CSS and webmaster tools
- Experience in technical troubleshooting and technical customer support is preferred
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Technical Support Resume Examples & Samples
- Provide and process information in response to inquiries, concerns, and requests
- Diagnose and resolve technical, hardware and software, issues
- Research required information using available resources
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Redirect problems to appropriate resource
- Experience as technical support or technical service desk/ help desk in a call center setting or similar
- Technical troubleshooting, proficiency in computers and internet applications is a definite advantage
- Open to undergraduates who finished at least 2 years of college and graduates of vocational courses
- Fresh graduates and those with BPO experience are encouraged to apply
- Willing to work on shifting schedules, including graveyard, weekends and holidays
- Willing to work in Nuvali, Sta. Rosa, or other IBM sites
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Senior Technical Support Specialist Resume Examples & Samples
- Works with callers and other help desk specialists to resolve simple to complex information system problems
- Seeks out opportunities to maximize help desk efficiencies, and improve client service level
- Proactively seek out and attend on-going training for career development
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Technical Support Resume Examples & Samples
- Product knowledge expert on workforce suite and be a trusted advisor on trouble shooting and work out work around or solution for customers
- Provide technical expertise to conduct specific performance or functional tests associated with resolving performance issues regarding applications
- Develop a solid base of general product knowledge
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Technical Support Resume Examples & Samples
- Completes assigned tasks using documented processes, good judgment, and as needed, guidance of leadership and/or more experienced counterparts
- Resolves routine technical problems of limited scope following standard instructions or procedures
- Field Support (Practice Specific)
- Demonstrates customer service mindset
- Possesses strong attention to detail and is self-organized
- Applies experience supporting the Windows and/or Mac software and hardware platforms
- Applies experience supporting POS, Data and Voice infrastructure cabling and wire management
- Facilitates the use of technology by assisting, educating and supporting regional and store level customers
- Applies experience providing level 1 support of network and/or server infrastructure
- Coordinates outside vendors for on – site visits related to repair and installation of technology systems
- Displays aptitude and willingness to learn
- Works as a self-starter
- Displays ability to make good decisions
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Senior Technical Support Analyst Resume Examples & Samples
- Assist the IT Director with all core infrastructure servers that provide DHCP, DNS, and directory, file, print, anti-virus and backup services to all sites
- Respond to user requests regarding issues with company-issued personal computers, laptops, Macs, Pads, VoIP phones and other corporate conferencing systems and provide prompt, efficient and accurate technical support
- Provide entry-level Exchange administration responsibilities to employees and consultants whom require email accounts for SANDOW and all affiliates
- Support desktop operating systems, hardware and software with focus on MAC OS (all versions of MAC OS, iPhone, iPad). Will also provide support on Windows desktops and Windows 2003/2008 servers
- Provide support for MS Office Suite, Adobe Creative Cloud, Symantec and Office 365
- Manage printing and scanning services throughout the enterprise
- Manage and monitor systems that run core components of the infrastructure of the network, including directory services, DNS, DHCP, Global Address List and Active Directory
- Document responsibilities in building IT knowledgebase that helps with overall team efficiency
- Minimum 5 years of computer support experience is required
- Extensive hands-on experience with Active Directory Administration, MAC OS (all versions) and Windows 2003/2008/2012 Server Administration
- Intermediate knowledge of Ethernet and TCP/IP
- Apple Certified Macintosh Technician (ACMT) mandatory. A+ Certification is a plus
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Senior Technical Support Analyst Resume Examples & Samples
- Work autonomously to deliver exemplary support of CyberSource products and services via phone, email and eTicket, adhering to CSS process and best practice
- Use deep technical knowledge to minimise any escalations to PSE team. In the event there are escalations, work with the PSE team to ensure escalation resolution efficiency
- Be a point of escalation and resolution for merchant issues that require senior technical intervention and first point of contact for any questions / queries related to processes and tools within the TSE team
- Troubleshoot issues regarding CyberSource’s products and services and collaborate with appropriate internal teams and external parties to resolve outstanding client issues with CyberSource’s products and services
- Identify process gaps and work with the global TSE teams to put in place corrective action
- Train on all aspects of TSE process and tools and offer on-going support to TSE team on these, support new hires during the on boarding process
- Role model expected behaviours among the TSE team
- Manage the maintenance of the Enterprise Support Catalog and maintain related process documentation
- Contribute to internal knowledge base and be a pre-escalation resource on technical material
- Strong troubleshooting/debugging skills
- Customer Service Experience with specific and well-formed knowledge of customer support tools and processes
- Experience of being an escalation point for internal team queries
- Well organized and detail-oriented with a strong background in exceeding customer expectations
- Demonstrable experience of identifying and implementing process improvements
- Experience of working as part of a global support team
- Effective meeting management skills
- Experienced in giving customer facing presentations to small / mid-sized audiences of varying seniority levels
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Mgr, Technical Support Resume Examples & Samples
- At least 3 years of major call center supervisory experience
- 5 plus years overall leadership experience developing people leaders is required
- Experience with staffing, scheduling, skill development, and morale management is preferred
- Tier 3 technical support experience supporting cable products and services (e.g. PPV, VOD, Fiber HSD, Telephony) required
- Technical understanding of network hardware, software and applications; working knowledge of local area networks (LAN), Internet Protocols (IP), and decision support systems preferred
- Strong verbal and written communication skills required
- Familiarity with call center computer and telephone equipment, switching/routing platforms, and software
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Technical Support Resume Examples & Samples
- BA/BS preferred, or equivalent experience
- Able to troubleshoot and approach problems methodically
- You're comfortable working with data and have incredible attention to detail -- you can find a needle in a (data) haystack. Must love Excel!
- You're a great communicator. You understand complex technical concepts and are able to break them down for non-technical people
- Knowledge of current IT concepts, issues, practices, methodologies and trends
- Understanding of SaaS, CRM, ERP, and mobile software is a plus
- Experience using JIRA a plus
- Comfortable multi-tasking in a fast-paced, ever-evolving, entrepreneurial startup environment
- Above all else, able to think beyond the status quo with a can-do attitude and an appetite for success!
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TMS Technical Support Resume Examples & Samples
- On-board new commercial client’s requested treasury management products and services through administrative input using bank software and controlled parameters. Work with various internal and external groups to ensure accurate implementation. Adhere to documented service level agreements
- Monitor and participate in the resolution of any technical or operational problems regarding the bank or customer software using call center or email channels. Problem resolution is performed expediently working with both internal departments and outside vendors, often times enlisting appropriate escalation resources when needed. This may include Remote Deposit Capture (RDC) scanner troubleshooting, general software operational questions, corrupted software issues or printer problems
- Perform client maintenance as requested according to the appropriate procedure. Adhere to documented service level agreements
- Complete backroom functions including monitoring systems for proper file loading, processing outgoing wire transfer requests, processing in-bound wire transfer advices and account reconciliation
- Collaborate with Treasury Product Management and IT to test product upgrades
- Communicate effectively by telephone and in writing with customers regarding account issues. Log and track customer calls using a centralized database with resolutions input into a knowledgebase repository for future resolutions
- Research more complex client issues through diagnosing and resolving using available resources. Escalate priority issues to management
- Establish and maintain all procedures as related to the technical support of Treasury Services
- 2 years post-secondary education or equivalent work experience; or equivalent combination of education and experience
- One year of customer facing, customer service experience
- Ability to work tactfully and courteously with internal employees, clients and others
- Ability to communicate effectively both verbally and in writing. Express concepts clearly and concisely
- Ability to prioritize and work well under pressure
- Ability to multi-task while ensuring accuracy and attention to detail
- Demonstrated proficiency in typing and grammar
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Head Internal Technical Support Resume Examples & Samples
- One should play are role of either Senior Manager or DGM level skills to manage and mentor a team of 30 engineers. minimum 10-12 years of experience
- Should be able to guide or assign or track problem management cases by providing RCA and case closure
- Should able to work in synergy mode by facilitating necessary inputs to other towers like VM , Storage , Backup and Database
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Technical Support Exec Resume Examples & Samples
- Provide technical support to customers in accessing our products
- Attend and implement product and customer service training programs
- Perform investigation and analysis to solve problems and escalate issues to product management and development
- Notify management and customers of platform or product troubles through a tiered notification and escalation process
- Responsible for the effectiveness, quality and timeliness of trouble resolution, quality of service and implementation success, also services Tier 1 agreements
- Proven Customer Service /Technical Support experience in a call center environment
- Experience supporting web and mobile applications along with a thorough understanding of troubleshooting browser related issues
- Fluency in additional languages a plus
- Experience working with XML and Relational Databases
- Knowledge of networking or communication protocol including HTTP, FTP, and other common protocols
- High level understanding of how to troubleshoot network connectivity issues related to a customer’s network infrastructure
- Excellent verbal and written communication skills with ability to explain complex products and technical issues in a level appropriate to the audience
- Customer Focus required. Ability to make customers (internal & external) and their needs a primary focus of one’s actions; develop and sustain productive customer relationships
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Technical Support Resume Examples & Samples
- Ensure the technical environment is functioning effectively to maximize collection efforts across the NCC
- Provide support for maintenance, upgrades, installations and repairs to PC’s
- Provide ongoing reporting on performance measurement for business and individual performance evaluations and development
- Assist in the development of Customer Relations Officers
- Provide telephone and technical training to staff in a classroom environment or one on one basis as dictated by the unit
- Participate in creating an environment conducive to individual development, productivity, and achievements, ensuring open lines of communication
- Strong understanding of National Collections Centre Operations, support and technology
- Expert knowledge of Contact Centre Strategies and Avaya’s Call Management System (CMS)
- Expert knowledge of Microsoft Office and Workforce Management systems / processes
- Strong analytical ability and problem solving skills
- Ability to make quick decisions on limited information, with limited support
- Ability to multi task, manage various environments simultaneously and prioritize multiple urgent issues on an ongoing basis
- Excellent computer operations including internet and email protocols, connectivity and understanding of internet networking
- PC and Hardware troubleshooting
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Technical Support Resume Examples & Samples
- Make repairs on complex signal processing and digital circuitry used in advanced testing apparatus
- Perform routine preventive maintenance and annual calibration on field test equipment that is in-house or at remote locations
- Maintain a database on each piece of equipment to record and track maintenance and repair history
- Analyze and recommend spare part inventory levels for assigned instrumentation, initiate replacement orders, organize stock for orderly storage and monitor usage
- Interface with other members of the Technical Support Team to support overall organizational goals and objectives
- Work closely with Operations Manager in assigned area, providing weekly metrics on performance, schedules on critical repairs, as well as daily updates on critical equipment
- Recommend major rebuilds, and redesigns to Manufacturing Engineering, and perform minor redesigns for the elimination of future breakdowns
- Work closely with Manufacturing Engineering in the review, design and installation of machines, prepare Preventative Maintenance schedule, lubrication charts, and determine the necessary spare parts levels
- Direct skilled trades in the latest repair techniques and maintenance methods
- Contribute to the Six Sigma efforts within the organization
- Develop opportunities for reducing operating expenses
- Actively participate in safety initiatives
- Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a maintenance position)
- Bachelor’s degree in Electrical Engineering is preferred
- Prior experience with maintenance in a large manufacturing environment is preferred
- PC proficiency in Excel, Word, Power Point, etc
- Six Sigma training is preferred
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Director, Production Technical Support Resume Examples & Samples
- Technical floor support
- Technical transfer of new products into manufacturing
- BS/MS Degree in Science or Engineering with 10+ years of relevant experiences
- Proven record of technical leadership, including ability to influence, motivate, and drive technical rigor
- Proven record of people management, including the ability to manage multiple priorities, maximize staff effectiveness, and allocate resources in a dynamic environment
- Knowledge of cGMP and other regulatory requirements related to manufacturing of biologics
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Alpr Technical Support Resume Examples & Samples
- Answer inbound technical support calls from customers including: general customer account and product inquiries, pricing information, product promotions, where to buy products, and product returns or exchanges, etc
- Work with customers to understand and resolve complaints or issues of moderate scope and complexity including hardware, software, and services
- Identify, research and implement service solutions; and monitor progress using service measurement systems
- Identify areas to improve communications and efficiency of operations through continuous improvement efforts
- Enhance knowledge in key service areas; create basic reports, provide moderate analysis, suggest improvements to respective department(s)
- Analyze, recommend and suggest alternative solutions to meet customer needs and / or account specific needs
- Provide value added services such as recommendations for product applications, promotional opportunities, order enhancement, and related sales opportunities
- Participate in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency; proactively address technical and other customer issues in conjunction with other Technical Support team members, the Engineering and Sales teams to maintain / improve customer products and relationships
- Diagnose a variety of integrated components in a system including communications, hardware and software
- Develop and demonstrate product expertise and training skills, in order to act as a resource for customers, sales, Original Equipment Manufacturers (OEM's), dealers and other technicians in handling complex situations
- Stay abreast of current technology through continuous education, consistent with divisional training policies, to be qualified for training on future products. Successfully complete product training on more complex and/or a wider variety of systems
- Perform administrative duties such as call clearing, email, expense reporting, parts repair processing, reading and entering new Technical Bulletins
- Hours / Shift: 8:00AM to 5:00PM. May be on call 24 / 7 on a rotational basis
- High School diploma/GED or higher
- Minimum two (2) years of Technical Support experience in a Call Center environment
- Technical certifications such as Network+, A+, CCNA, or MCP
- Experience working with Law Enforcement officials
- Experience with technical support of Automated License Plate Recognition (ALPR) hardware and software systems
- 3+ years of experience maintaining and configuring networking equipment
- 3+ years of experience working with databases, including Microsoft SQL Server
- 3+ years of experience installing and configuring software and hardware on PCs / servers
- Strong English, both written and verbal
- Ability to manage stressful situations in a calm, courteous and efficient manner
- Ability to use problem-solving methodologies and critical thinking skills
- Exceptional interpersonal and time management skills
- Exceptional resourcefulness and the ability to retain information
- Strong remote troubleshooting ability
- Organize, prioritize and multi-task while managing users' expectations
- Work effectively as a team member, as well as independently or without direct supervision
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Ezsource Technical Support Resume Examples & Samples
- Minimum 3-5 years experience in WAS Liberty, DB2
- Minimum 3-5 years experience in Jazz Platform and Java
- Knowledge of z/OS is an asset
- Knowledge and experience in RDz, Debug Tool and Cloud Computing is an asset
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Service Technical Support Resume Examples & Samples
- Supporting service agents as technical help desk
- Supporting technical trainer during the training's and do it in future alone
- Supporting technical training documentation
- Supporting Contact center for technical cases
- Following the consumer/customer repairs from the field to resolve the problems
- Collecting the repair feedback and share with the service network
- Supporting technical training's for outsourced contact center call takers to improve the first line call quality
- Minimum 2 years of University or high school degree as minimum requirement
- Driving License
- 1-2 years of Experiences
- Gender: Male
- Completed their compulsory military service
- Good organization and prioritization skills
- Able to use MS Office applications
- Excellent communication & planning skills
- Energetic & dynamic personality
- Multitasks oriented person , has the ability to handle several tasks simultaneously
- Proficient working knowledge of the MS Office Suite and demonstrated ability to learn other software as necessary
- Turkish
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Senior Technical Support Analyst Resume Examples & Samples
- 1) advising the HDS customers and partners regarding best practices for integration and use of HDS products
- 2) assisting HDS customers with troubleshooting integration and deployment problems
- 3) defining issues and driving resolution with HDS engineering and partners
- 1) 5+ years experience with post sales support of enterprise class solutions including servers, SAN and NAS storage, and network integration including installation, diagnostics, performance, and troubleshooting
- 3) Troubleshooting experience with CIFS/SMB, REST/HTTP, and NFS deployments
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Senior Technical Support Specialist Resume Examples & Samples
- Provide onsite installations and technical training in house or regional as and when required to priority distributors and key accounts
- Providing and arranging technical training for distributors, regional sales managers, technical managers and engineers of system integrator
- Preparing and submitting technical feedback report for all existing and new products
- Arrange technical meetings and product demonstration to prospective distributors, customers, architects, consultants, builders, developers, corporate customers, institutional customers, banks
- Handle all technical related issues and complaints and objections effectively without escalation
- Represent company’s products in national and international exhibitions
- Design and prepare all technical working live products demonstration boards for Trade show, Road show and Exhibitions
- Preparation of BOQ, Tender documents, Costing, Project Management, Rate analysis, Quantity Surveying, site supervision, coordinating with various agencies for proper execution of work
- Prepare technical presentations for seminars and technical meetings
- B.E in electronics with minimum 6 + years of relevant experience
- Minimum of 3 years experience in troubleshooting, testing and commissioning of Industrial related system
- Minimum of 2 years in IT (Information Technology) experience
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Senior Technical Support Specialist Resume Examples & Samples
- Deliver excellent advanced technical support on a portfolio of products/functions globally. Handle a broad range of complex technical cases independently
- Develop sound and honest relationships with internal and external customers by providing accurate and efficient technical support, acting as the primary TAC contact to the customer in complex/multiple-issue support cases
- Respond to customer inquiries by diagnosing the issue and providing the most appropriate technical solution
- Summarize discussions, meetings, and complex issues effectively. Comply with all GTAC processes for case documentation and proactive customer communication. Mentor others to improve their customer communications
- Maintain strong case documentation and follow up to ensure that technical recommendations effectively resolve customer issues. Ensure that open actions are completed by the responsible parties, including all GTAC actions. Drive case cycle time reductions to improve customer satisfaction. Coordinate RAIL tasks with local HW team on complex cases
- Provide local affiliates with periodic updates, so that they can interface effectively with the customer using current information. Maintain accurate and timely case notes per GTAC process. Proactively escalate issues through GTAC Leadership and account team channels
- Support Honeywell affiliates by participating in/leading meetings with customers
- Periodically travel to end-user customer site globally to drive issue resolution with the local HW team. Share troubleshooting knowledge with the local team to help improve support skills
- Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on a designated product line. Develop tertiary skills. Support New Product Development through Alpha Testing and NPI participation
- Work collaboratively across the Honeywell organization, engaging the local account team and other technical groups to provide customers with the most effective solutions. Proactively organize and drive the Honeywell response to customer issues
- Actively share knowledge and new findings with GTAC team and broader Honeywell organization through mentoring and frequent creation of knowledge articles. As a subject matter expert, provide training to TAC/LSS/PAS colleagues as needed
- Engineering degree in electronics, automation or process technologies
- 5 years of experience in the system engineering, operation or services support functions within the Industrial automation industry
- 2 years technical on-site experience with mastery in troubleshooting and configuring one or more HPS GTAC-supported portfolio products: Experion PKS, TPS, Safety Management Systems, PMD, QCS, PHD, and other supported products/subsystems
- Able to take the lead in a complex technical investigation
- Ready to travel to customer sites globally. Global mindset
- Ability to work as part of a cohesive geographically and culturally diverse team
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Senior Technical Support Specialist Resume Examples & Samples
- Responsible for providing support to Channel partners and OEM customers, for implementation of designed systems into new or existing infrastructure. Engineering and Implementation of Integrated Industrial solutions including Automatic Fire Detection System (Industrial), Fire and Gas System, Public Address General Alarm, Access Control Systems, Intrusion Detection Systems, IP Based CCTV and Network Intrusion Systems
- Responsible for various engineering and implementation tasks such as Site Surveying, (FAT) Factory Acceptance Test, Pre-Installation and Test Check-list
- Supporting all range of Industrial products from Europe, China and USA
- Disseminating Technical bulletin or Technical updates to all related parties
- Responsible for developing Concept of Operations, Design Specifications, Requirement Documents and Test Plans
- Meeting company goals and objectives and responsible for providing training to system integrator and internal sales and technical team
- Responsible for providing support to outsource service centre
- Responsible for Systems Integration utilizing hardware and software engineering skills to ensure subsystems function together in an effort to provide one complete working system
- Responsible for providing support sales & marketing team in demos as well as road shows/exhibitions
- Getting various Industrial products to be approved by local authority in respective countries
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Senior Technical Support Specialist Resume Examples & Samples
- Being single point of contact/customer focal for electrical/avionic/mechanical technical issues within the assigned region
- Analyze technical issues and determine corrective action plan
- Support new delivered aircraft, Entry into Service (EIS)
- Report Systemic Issues utilzing CRM tool
- Participate with Business Units to provide input with regard to the planned effort to develop and deploy the support requirements for the Product, System and Services
- Develop a teaming relationship with members of the Field Service Engineering (FSE) Staff, Engineering, and other appropriate members of the Global Technical Operations team
- Provide direct support to customers on the systems and/or subsystems for aircraft in the field
- Participate in the concurrent development process with the systems team to ensure Customer & Product Support (C&PS) requirements are included in the development
- Work with Training Department to develop or update training programs appropriate for customer base, and provide training as required
- Provide technical assistance and training for customers and/or dealers as required
- Establish relationship with customers to ensure positive Honeywell image
- Develop strong working relationships with customers and the account team within the assigned region
- Develop and maintain a customer / operator list of aircraft in area of responsibility
- Become prime Honeywell contact with customer with regards to PS&S reliability and maintainability for in-service aircraft
- Work with the Business Development team to establish basic maintenance programs for aircraft in customer base
- Coordinate and drive C&PS activities involving customers with the Honeywell Customer Business Team
- Foster customer satisfaction by maintaining regular contact and timely response to inquiries
- Employ Six Sigma tools to complete projects that will benefit both Honeywell and customers
- Perform complex technical assignments and make independent decisions in areas of responsibility based on in-depth company system and equipment manufacturer knowledge
- Coordinate activities with the SBUs and appropriate Customer Business Managers
- Work remotely and with limited supervision
- Other activities may be assigned from time to time
- 10 years of Aviation related experience or
- Associate's degree in a relevant technical discipline
- Customer facing experience required
- Working knowledge of Avionics/Mechanical equipment and systems, installed on commercial air transport aircraft
- Ability to travel on short notice to support aircraft on ground
- Working knowledge of Honeywell Aircraft Systems (Avionic/Mechanical)
- Four (4) year relevant college degree or a minimum of 10 years of aviation trade related work experience preferred
- Thorough knowledge of electrical/avionics equipment and systems, and system software installed on air transport and regional airplanes
- Must have proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships
- Aircraft Engineers license is desirable
- Demonstrated communication and teamwork skills
- Experience interfacing and resolving customer concerns and problem solving
- Ability to learn and use customer management and knowledge management tools
- Demonstrated business acumen
- Strong Interpersonal skills with ability to work independently, as well as part of a team
- Strong verbal and written communication skill, with ability to positively influence others
- Utilizes time management skills to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution
- Minimizes defects and enhances process improvements using Six Sigma Plus tools
100
Fall Protection Technical Support Resume Examples & Samples
- Preparation of CAD drawnings/draftings (mostly in SolidWorks)
- Support in respiratory laboratory
- Provide support to R&D Engineers with various technical tasks
- Student of mechanical engineering
- Used to work with SolidWorks
- Able to work 20 hours/week
- Open to learn new things
101
Technical Support With Polish Resume Examples & Samples
- Maintain and extend product knowledge by self-study and by attending relevant training sessions
- Excellent / Fluent, both verbal and in writing in Polish
- Strong Customer Service skills – ability to quickly gain customers trust and confidence
- Experience with wide range of operating systems incl. Windows CE and Windows Mobile
102
Technical Support Resume Examples & Samples
- At least 2 years of university education in software/electrical engineering or similar area
- Knowledge of C language
- English required for reading common technical texts and writing simple technical reports
- Good Command of Microsoft Office, especially Excel and Word
- Motivation to learn for colleagues, responsibility, reliability, precision
- Experience with microcontrollers and their programming is an advantage
- Knowledge of circuit theory is an advantage
103
Project Coordinator Commercial Technical Support Resume Examples & Samples
- Owns the resolution of commercial jobsite claims
- Notifies executive and business leaders of commercial jobsite issues and provides updates as required
- Provides proactive communication with our customers to build a world-class level of customer service while making it easier for them to do business with Kohler
- Identifies trends in product quality and partners cross functionally to raise awareness and drive corrective action
- Interact with Marketing, Engineering, and Quality in providing support and documentation in order to develop product information, corrective actions and technical specifications that will prevent/minimize future claims
- Assists in the development of new or revised processes within the organization. Leads and implements process improvements
- HS Diploma / GED required, Bachelor’s degree preferred
- Minimum five years of customer service experience required
- Minimum of two years of experience in a leadership capacity desired
- Highly developed technical aptitude required
- Experience manufacturing field required, plumbing and/or construction strongly desired
- Experience working cross functionally with multiple teams required
- Strong analytical skills required
104
Technical Support Resume Examples & Samples
- Bachelor's degree or higher in Cosmetics Sciences or related field with GPA 2.5 up
- Not over 27 years old
- Strong in technical mastery
- Work well under pressure
- Good logical thinking and problem solving
105
Senior Technical Support Analyst Resume Examples & Samples
- Strong customer-service skills with good written and verbal communication skills. Ability to express technical issues to a host of audiences
- Excellent skills in planning and organizing with attention to detail
- Strong technical skills in micro-computers and networking
- Must be able to work with a wide-range of personality types in a variety of business situations. Must be a self-starter, outgoing, and possess a willingness to meet new people
- Develop and maintain skills required for effective professional growth
- Demonstrate or acquire project management skills
- Apply new technical skills and technology in the development of solutions to ongoing project requests
- Effectively convey new knowledge and solutions to co-workers
106
Technical Support Reresentative Resume Examples & Samples
- Support customers via phone, email, and chat
- Detect, report, and escalate problems, bugs, and errors to team leads as needed
- Understand organization's goals and objectives and their relationship to the technical support team
- Experience in technical support, customer service, or software or mobile device support
- Understanding of MAC and Windows Operating Systems, remote support applications, multiple devices, and basic knowledge of network connectivity
- Strong interpersonal skills, with a focus on rapport-building, listening, and questioning
- Skilled in presenting ideas in a user-friendly language
- Available to work varying shifts including days, evenings, and weekends
- Bilingual in English and Spanish preferred
107
Senior Technical Support Specialist Resume Examples & Samples
- Associate's degree or 1 year equivalent experience
- 3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar
- Bachelor's degree in Computer Science, MIS, or a related field
108
Student Worker Technical Support, Frankfurt Resume Examples & Samples
- Support the equipment of work spaces (i.e. with computers, monitors, phones etc.)
- Preparation of new computers and laptops (installation of software)
- Check and inventory of euippment and filing of documents
- Support the procurement of hardware
- Occasionally do research on different topics and formatting of documents
109
Senior Technical Support Analyst Resume Examples & Samples
- Provide 1st & 2nd level support in analyzing, diagnosing, replicating, and troubleshooting issues
- Willingness to take ownership of 3rd level problems/requests and see it to resolution
- Support C level, executive, and board of director level users with all needs
- Deliver excellent customer service in order to resolve user concerns
- Communicate via support tickets, email, phone, and chat mediums to troubleshoot, analyze, diagnose, and replicate user issues
- Escalate unresolved issues that require more in-depth knowledge in a timely manner
- Mentor and train new employees on basic computer, Wi-Fi, and mobile phone functionality
- Image and configure new PC equipment on site for deployment
- Keep Technical Support equipment organized and readily available for deployment
- Assist in deploying hardware and software to SolarCity employees
- Assist Infrastructure teams with all needs at remote locations
- Bachelor’s degree in Computer Science related technical degree, or equivalent work experience
- Proven Support, QA, training or field experience with enterprise software, preferably monitoring and/or performance suites, or system administration experience
- Previous experience developing and deploying packages via SCCM a plus
- Basic understanding of Internet principles, networking, terminology, systems and functionality
- Ability to think on your feet - strong analytical, troubleshooting, and problem solving skills
- Extensive Windows 7, Windows 8, and Windows 10 knowledge
- Strong working knowledge of Mac OS, Linux and UNIX systems
- Understanding of databases principals, preferably SQL Server a big plus
- Ability and prior exposure to read OS level logs, system logs, and proprietary application logs
- Certifications are a plus (i.e. CISSP, MCSE, CCNA, Net+, etc.)
- Excellent written and verbal communication skills required
- Regular, reliable and predictable attendance required
110
Icas Technical Support Resume Examples & Samples
- Working knowledge of propulsions electronic monitoring system and ICAS
- Regularly using accepted current instrumentation for diagnosing equipment
- Ability for interpreting wiring diagrams and control schematics
111
Claims Technical Support Resume Examples & Samples
- Minimum years of experience: 4
- Education required: Bachelor's Degree in Construction Management, Engineering, Law, Business Administration or a relevant field
- Education preferred: Paralegal Certificate or relevant Paralegal studies or Degree. Or E.I.T., P.E., CCM or related license/certificate
- Special considerations, specific technical experience, skills, etc.: Construction Claims experience preferred (construction related dispute avoidance, dispute resolution, claims resolution, expert testimony, etc.). Field and/or engineering experience desired
112
Technical Support Resume Examples & Samples
- As a member of a technical call-centre, you will provide telephone support to consumers on mobile devices such as smartphones and tablets
- Respond to customer issues quickly and efficiently in order to ensure customer satisfaction
- Work with other teams to create the necessary tools to track the progress of customer tickets
- Perform necessary research to solve customer inquiries and follow-up accordingly to ensure resolution and satisfaction
- Offer recommendations to improve processes, reduce number of escalated cases, and improve overall customer satisfaction
- Closely monitor and analyze trends, product and service related issues, and offer recommendations for management, product and service improvement etc
- Oversee device library to ensure the accuracy of device login/logout, and be on-call to assist devices when necessary
- Strong knowledge of Apple OS X, Microsoft Windows
- Thorough knowledge of mobile operating systems such as iOS and Android
- Experienced in providing technical support for corporate or consumer IT
- Native-level Japanese and Business-level English (end-users are Japanese nationals, English is used within the company)
- Proven ability to make decisions, analyze complex data, and solve difficult problems
- Strong analytical skills and ability to propose business actions
113
Technical Support Resume Examples & Samples
- Current Top Secret Clearance
- 5 + years of experience performing or managing interdisciplinary engineering, computer science, signal processing and/or statistics research and development for human-centered applications
- Experience in program management and its associated processes & toolsets (e.g. Gantt charts, risk matrices, etc.)
- Ability to communicate effectively and efficiently within a dynamic, interdisciplinary environment
- At least a master's-level degree in engineering, statistics, computer science, signal processing or a related technical area with a specific focus on human-centered applications
- Ph.D. in engineering, statistics, computer science, signal processing or a related technical area with a specific focus on human- centered applications
- Current TS//SCI with polygraph
- 10 + years of experience performing or managing interdisciplinary engineering, computer science, signal processing and/or statistics research and development for human-centered applications
- 5+ years of experience in a lead program management role; management of larger / more complex projects
- Ability to write concisely; persuasive speaking/writing skills; ability to accurately convey technical and scientific issues to people with varying levels of expertise
- Familiarity with Intelligence Community (IC) organizations, missions, and processes
114
Technical Support Resume Examples & Samples
- Bachelors' degree with nine plus (9+) of work experience with a computer science, engineering, mathematics, statistics, or a similar technical field and five plus (5+) years of work experience in three of the following six fields
- Machine learning; Deep learning; Computer vision; Video or image processing in a cloud ecosystem; Software development in CUDA or C++; Program management support for a large research program in computer vision or video processing
- Two years' experience in the Intelligence Community (IC), including experience with requirements, CONOPS, and transition
- PhD is desirable, but not required if work experience provides depth and breadth of technical understanding and evidence of problem solving capability equivalent to what would be expected for a PhD
- MS/PhD degree in one of these fields with two plus (2+) recent years of related work experience
- Demonstrated ability to manage multiple, concurrent tasks proactively
- Experience managing large-scale video collection and curation
- Experience with surveillance video collection
- Experience designing event detection T&E for video
- Experience with IRB approved video collection
- Real-time video processing in a cloud environment
- Deployment of computer vision analytics in a large-scale framework
- Experience with cloud environments used by one or more government stakeholders
115
Technical Support Resume Examples & Samples
- Masters' degree in Chemistry or Biology
- Proven record of managing R&D technologies that were adopted by the government
- Demonstrated experience with functional genomics
- Demonstrated understanding of how molecular, structural, and protein biology networks function together
- Ability to write concisely; persuasive speaking/writing skills
- Must work well / thrive in a team environment
- Must be very well organized
- Demonstrated experience working in a Government environment
- PhD in Biochemistry, Chemistry, or Biology (Molecular, Structural, or Protein)
- Experience in the Intelligence Community (IC)
- Experience managing a multi- agency, multi-disciplinary test and evaluation teams
- Experience working with test and evaluation teams
- Experience working with transition partners
116
Jsc-hd Technical Support Resume Examples & Samples
- Responds to and diagnoses problems through discussion with users
- Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps
- Supervises operation of help desk and serves as focal point for customer concerns
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
- Must be familiar with using deployment and inventory tools such as the Microsoft Management Console, Dameware, and the Microsoft Systems Center Configuration Manager (MSCCM)
- Must be designated IA Technology (IAT) Level I personnel
- Must have MS Certified Desktop Support Technician (MCDST) certification at time of award (preferred) or within 6 months of award
117
Afit Technical Support Resume Examples & Samples
- Performing general multimedia duties/tasks in a university setting
- Interfacing with faculty, staff, sponsors and hosts in development of courseware
- Convert traditional learning into technology enhanced DL courseware
- Developing blended eLearning including animation, graphics, illustrations, and audio integration
- Performing multi-media videographer, editing multi-media events to ensure high quality professional products and will assisting with troubleshooting technical difficulties
- Provide technical support including operating interactive television (satellite) systems, operating studio equipment, keeping studio equipment (to include cameras, microphones, computers, projectors, laptops, and other Distance Learning (DL) related hardware and software) operational, reconfiguring existing equipment to adapt to evolving needs, and evaluating and procuring new technologies to enhance the school’s DL and e-Learning capabilities
- Authoring or co-authoring news articles and multimedia events to promote education and research activities
- Working with faculty, staff researchers, and students to solicit information for news articles and outreach opportunities; working with Public Affairs to ensure public release approval of news stories/releases
- Working with local news media sources to promote mission capabilities
- Developing, implementing, maintaining, and updating strategic marketing plans
- Developing and maintaining web presence via AFIT website or other social media platforms and ensuring presence is in accordance with approved Air Force guidance and policy
118
Afit Technical Support Resume Examples & Samples
- Updating and maintaining general correspondence, assignment letters, organizational charts, recall rosters phone listings, additional duty rosters, fulfilling transcript requests
- Preparing content for staff meeting
- Transmitting and receiving documents and messages electronically
- Tracking suspense requirements, providing administrative support with various systems, such as Defense Travel System (DTS), Air Force Records Information Management System (AFRIMS), Automated Time Attendance and Production System (ATAAPS) and Defense Civilian Pay System (DCPS), and other organizational databases
- Assisting with ordering office supplies, gathering requests for supplies, and preparing and itemizing various lists for supplies/equipment to be procured by the Government office
- Coordinating and arranging visits and support visits hosted by the school; arranging special transportation for students; assisting with lodging arrangements as necessary
- Responding to student requests for information and post materials to collaboration sites and/or disseminate electronically to meet student needs
- Setting up the logistics for class icebreakers & socials to include making appropriate reservations, confirmations, and transportation arrangements
- Assisting course director with classroom set-up, configuration and signage, exam or assignment distribution and collection, creating attendance rosters and produce graduation certificates, development, administration, consolidation, and analysis of end of course surveys, assistance with presentation formatting, assemble course books and disseminating course materials as directed, establishing computer, scheduling research and course activities with on base analysis facilities
119
Technical Support Resume Examples & Samples
- Provide technical support to the Government Program Manager (PM) across all aspects of the program, with a majority of the assistance aligned to the following areas
- Program Management: Coordination, alignment, and scheduling of technology development tasks across multiple performers; continuous program plan analysis to monitor/assess evolving cost and schedule impacts (e.g. including items such as task progress, status of associated interdependencies, schedule slack, etc.); performance assessment and milestone completion; and periodic risk analysis/review and tracking
- Technical: Assimilation and integration of technical inputs from multiple performers; analysis of performers' technical deliverables and reports; independent review and summary of related technical literature and emerging technologies; technical writing and development/refinement of briefing materials and/or other program documentation
- Test and Evaluation: Development/documentation of testing methodology and protocols; alignment with program technology components; and integrated assessment of performer achievements
- Interact with (and assist with the coordination across) multiple performer teams (e.g. drawn from industry and academia), several T&E contributors (e.g. government labs, warfare centers, Federally- Funded Research and Development Centers (FFRDCs), and University-Affiliated Research Centers (UARCs)), and many government transition partners
- Provide technical and programmatic support for other technology/program development activities (beyond this program), including support for seedlings/studies, new start development, and other related work
- If necessary, provide support for specific deliverables in support of program activities; assist with modifying the Task Order as needed
- B.S. degree in engineering or physics
- Fully fluent in the art of program management and its associated processes & toolsets (e.g. Gantt charts, risk matrices, etc.) with 5+ years of experience in a lead program manager role
- Sound understanding of systems engineering fundamentals
- 5+ years of experience in applied research and development involving unmanned vehicles and/or Maritime / undersea systems
- Familiarity with 3+ technology areas related to AUV design, such as autonomy, communications, navigation, hull/mechanical, propulsion, sensors, vehicle control, power/energy, signature reduction
- Must include / Provide: (1) a detailed description of prior program management experience that addresses the candidate's specific role within the development, the nature of the development (e.g. R&D vs. acquisition), program budget/duration, and applicable technology domains (e.g. undersea, maritime, space, unmanned systems, communications, etc.); (2) a summary describing the depth/breadth of the candidate's technical background; (3) a 1-3 page writing sample such as a white paper, report, or technical publication (excerpts are acceptable)
- 10+ years of experience in a lead program management role; management of larger / more complex projects; Project Management Professional (PMP) certification
- Direct experience as a lead systems engineer
- 10+ years of experience in applied research and development relating to autonomous underwater vehicles, payloads, and systems integration
120
Technical Support Resume Examples & Samples
- Bachelors' degree in physics, mathematics, computer science, or relevant engineering fields with four plus (4+) years of work experience in one of these fields and 9+ years of work experience
- Masters'/PhD degree with one plus (1+) years of work experience
- Experience with the Institutional Review Board (IRB) process
- PhD in physics, mathematics, computer science, or relevant engineering fields
- TS/SCI with Poly
- Experience with Biometric Presentation Attack
- Experience with Biometric Recognition
- Experience with Biometrics
- Experience with Machine Learning
- Experience with Sensor Development
- Experience with Classified Research
- Experience with Statistical Analysis
- Experience with Materials Science Development
- Experience with Medical Research
- Experience with Information Assurance/Authentication
- Experience with HUMINT
- Experience with Systems Engineering
- Experience with test and evaluation teams
121
Technical Support Resume Examples & Samples
- Masters' degree in electrical engineering, science, physics, optics, mathematics, or systems engineering with more than 20 years of Systems Engineering work experience
- Proven record of managing R&D disruptive technologies that were adopted by the government
- Twenty years' experience in the Intelligence Community (IC) or DoD, that includes experience with developing and managing "Bleeding edge" space based technology
- Expert knowledge on application of advanced composite materials such as carbon nanotube technologies
- Expert knowledge on Spacecraft Design including payload development
- Expert knowledge on Advanced Focal Plane Array (FPA) development
- Expert knowledge on Advanced Power Systems Design; generation, storage, conversion, and distribution
- Expert knowledge on Advanced Computer Technology; processors, FPGA's, memory and I/O
- Expert knowledge on LPI/LPD Waveform development implementation
- Experience detecting weak signals in a clutter limited environment
- Experience in design and analysis of tests using overhead collection systems across multiple agencies within the IC
- Experience managing a multi-agency, multi-disciplinary test and evaluation teams
- Current TS//SCI clearance with Poly
- PhD in electrical engineering, science, physics, optics, mathematics, or systems engineering with more than 20 years of Systems Engineering work experience
122
Technical Support Spec Resume Examples & Samples
- Provide operational support of the TechBar, while providing excellent training to all users of all skill levels
- Play a role in highlighting new technology solutions
- Ensuring the technology offerings are kept up to date and rotated accordingly
- Being able to handle support calls for different technologies
- A technology expert on current supported devices as well as future options
- A subject matter expert for home and office solutions
- Professionalism and customer service to work with all levels of staff
- Provide solutions and support to customers in a quick and timely matter
- Create training documents and updates to be used by the customers based on questions raised
- Identification and recommendation of process improvements
- Testing and evaluation of products and solutions which may enhance the client’s efficiency and productivity
- Involvement in the company wide technology projects
- Refresh of leased machines
- Providing back-up support for On-boarding when technician is out
- Bachelor’s degree in a technology field preferred. BA and/or advanced certification a plus
- Excellent customer service and ability to go above and beyond to satisfy customers
- Communicate effectively with all levels of staff
- Ensure we consistently deliver superior, modern and cutting –edge solutions
- 2+ years relevant work experience
- Ability to work both on own initiative and as part of a team
- Strong technical expertise and industry experience
- Knowledge of ITIL methodologies
- Maturity in assessing the urgency of an issue and understanding proper escalation
- Developing and delivering end user solutions e.g. Microsoft Office 365
- Hardware: Laptop, desktop, mobile devices, monitors, secure access appliances, etc
- Software: Microsoft Operating Systems, Mac, Microsoft O365, Skype for Business
- Technologies: Packaging, Deployment, Patch management, SCCM, etc
123
Technical Support Resume Examples & Samples
- Responding to customer calls in a professional and efficient manner, dealing with and
- Providing feedback to customer, colleagues and managers
- Evaluation of products
- Product training when required
- Integrity, Excellence, Accountability, Communication, Innovation, Presentation, Problem Solving & Analysis, Agility, Teamwork
- Develops resilient and positive professional relationships
- Strong technical and product knowledge
- Ability and willingness to learn new skills and technologies
- Team worker who provides effective communication to key stakeholders
- Able to work in parallel on multiple projects while planning and tracking them individually
- Action orientated, self starter
124
Overnight Technical Support Resume Examples & Samples
- Field support calls and emails from developers and business users about account integration and functionality
- Train merchants on our software's functionality
- Research and suggest improvements to internal documentation and training processes
- Work to continuously learn about the industry in hopes of quickly becoming an expert
- Proactively look for ways to improve internal processes in an effort to increase efficiency
- Participate in a support retrospective where all functions of the group are reviewed and improvement action items are established
- Engage in software development discussions to create/improve our systems
- Receive requests for technical assistance and collect detailed information to categorize requests in order to determine method of resolution
- Problem Solve like it’s your job, because….well, it is
125
Technical Support Resume Examples & Samples
- BS or MS in Computer Science, Engineering, or a related technical discipline or equivalent experience
- 2 - 5 years experience with voice cloud call center technologies such as LiveOps, Genesys, Avaya,Twilio etc
- 2 - 4 years experience with global call centers greater than 1,000 agents
- 2 - 4 years experience in the engineering, programming, and operations of voice networks for a global, multi site corporation
- At least 2 years experience in troubleshooting SIP issues and protocols around SIP, SS7, RTP, TCP/IP, NAT, scripting etc
- At least 2 years experience in reporting, metric analytics, call routing, call recording
- At least 2 years call flow scripting including experience optimizing call flows
- At least 2 years experience in understanding global telecom networks and region specific nuances and advanced experience with telecom carrier services; ordering, installation and troubleshooting
- Software engineering experience with ability to write basic web applications for computer telephony integration is a bonus
126
Technical Support Resume Examples & Samples
- Assists in the coordination and execution of all aspects of the Cubixx installation process with customers, other departments and 3rd party installation resources, to include customer pre-installation requirements (location determination, Ethernet connectivity, etc.)
- Assists the training of Clients on Cubixx product functions and general troubleshooting
- Monitors Cubixx Units to ensure hardware “up time and accuracy” in order to maximize sales and profit objectives through the direct efforts of the Cubixx team
- Adheres to Cubixx Incident and Request Management Standard Operating Procedures to ensure that all incidents and requests are accurately logged, categorized, prioritized and updated, and that defined Service Level Agreements for response times, incident resolution, and request fulfillment are met
- Utilizes the defined Case Management System to accurately log, categorize, prioritize, and provide timely updates on all assigned incidents, requests, and tasks
- Utilizes the defined Configuration and Asset Management System to accurately track the physical and functional attributes of all Cubixx assets, as well as the deployment, operation, maintenance, upgrade/refurbishment, de-installation, and decommissioning of those assets
- Adheres to the defined Quality Assurance processes and procedures to ensure the integrity of all Cubixx products
- Have daily interactions with users and installation resources, providing feedback to maximize process flow
- Provides customers with information on all IT services related to Cubixx
- Instructing the customer or related personnel in handling IT aspects of Cubixx
- Aids in the development and optimization of Standard Operation Procedures, Work Instructions, Job Aids, Process Flows, Manuals and tools to support the Cubixx system
- Works collaboratively with IT, Pharmacy and Clinics department to ensure the success of the Cubixx initiatives
- Implements and completes various special projects as assigned
- Provide ongoing support to internal/external customers as needed
- Must be willing to travel up to 50% of the time (including local travel)
- Must be willing to work on-call as needed
- Ability to analyze hardware configurations
- Basic time management and organizational skills
- Ability to use Microsoft Office (Word, Excel, Power Point, Outlook)
- Follow-up skills
- Scheduling of outside install teams
- Ability to work in a fast-paced start up environment
- Interpersonal skills sufficient enough to develop and maintain cooperative working and business relationships with others
- Must be willing to work extended hours as needed
127
Technical Support Resume Examples & Samples
- Under the guidance of the Product Release Team Lead, the Product Release Associate works closely with other team members to perform the steps necessary to upgrade a client’s environment
- Completes upgrade on each type of machine within a client environment
- Makes appropriate modifications to related applications on a client machine to facilitate the upgrade. This would include but is not limited to upgrades to the database software, updates to the operating system and adjustments to network related items
- Tests all appropriate functionality within the application after the upgrade
- Strong critical thinking and problem solving skills
- Must be self-motivated with strong troubleshooting skills and know when to seek guidance
- Proactive and collaborative team player with strong interpersonal skills and ability to execute on goals with minimal supervision
- Ability to manage time effectively, to work under time pressure, to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
- Travel 10% of the time if needed
- Working knowledge of MySQL database
- Good understanding of various operating systems such as Windows Server 2008, Windows Server 2003, Windows 7, Windows XP, etc
- Working knowledge of Active Directory
- Working knowledge of thin client applications such as 2X and Citrix
128
Technical Support Resume Examples & Samples
- 2+ years customer service experience required, ideally in technical support or a business to business environment (4+ years if you don’t have at least an Associate’s Degree in a related field)
- Programming/coding experience desirable but not required for consideration
- Demonstrated ability to use trouble-shooting and problem resolution methodologies in a short period of time while adhering to assigned business segment's policies and procedures
- Strong interpersonal and verbal/written communication skills with both external and internal customers
129
Fall Protection Technical Support Resume Examples & Samples
- Update existing documents, create basic graphics to accompany text; convert photographs and drawings into digital images and then manipulate those images; create proposals
- Follow the standard requirement and apply them in the documentation
- Key measures - quality in line with standard requirement
- Experienced in Computer-Aided Design ( as INDESIGN, PHOTOSHOP, ACROBAT)
- Experienced with the Microsoft Office products
- Precise and accurate, open-minded to international team work
- A good communicator with the ability to pay attention to details; multitasking abilities
- Able to speak fluent in English
- Preferred candidate is in the last year of her/his studies
130
Technical Support Engineer, Mid Resume Examples & Samples
- 5+ years of experience in a professional work environment
- 2+ years of experience with deploying software in a Windows environment
- 1+ years of experience with leadership of complex programs
- Experience in an enterprise IT environment
- Experience with troubleshooting and resolving technical issues with operating systems
- Experience with diagnosing security patching issues
- Knowledge of Microsoft Windows 7 and 8, Mac OS, Office 365, and IBM BigFix
- Ability to provide coaching, technical guidance, and training to team members
- Experience with Symantec PGP Server Administration
- Experience with Microsoft Deployment Toolkit
- Experience with Big Bang UIU imaging
- Experience with Enterprise Encryption
- Experience with VSphere
- Experience with VM Workstation
- Experience with patching for third-party software ServiceNow or similar incident management system
- Ability to oversee multiple projects and teams to meet project milestones, schedules, and scope in alliance with best practices
- Ability to identify reoccurring issues and work with IT and business partners to remediate using the problem management process
- Ability to facilitate requirements gathering sessions and documents requirements, including conducting requirements gathering sessions, documenting requirements, and validating requirements with stakeholders as they relate to current environments and future trends
- Ability to manage cross work-unit groups for the purpose of deploying IT solutions or promoting structured software engineering and process improvement initiatives across an enterprise and apply best practices for IT solutions
- Ability to design deployment solutions for enterprise-wide rollouts and upgrades
- Ability to secure baseline image creation for multiple hardware configurations
- Possession of excellent oral and written communication skills to effectively manage large client accounts and multi-track project and program teams
- Certification in Microsoft Operating Systems or Engineering, including MCSE preferred
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Computer Systems Technical Support Resume Examples & Samples
- Minimum of two years’ experience in desktop-level troubleshooting and support, in a corporate environment is required (all reasonable and related trade experience is acceptable)
- Intermediate software troubleshooting skills required
- Experience supporting mobile telephony devices
- Working knowledge of desktop computer hardware, software and call tracking tools are required
- Strong technical knowledge of Microsoft Windows 7, as well as Microsoft Office products required
- Strong technical written and verbal communication skills are required
132
On-site Cyber Technical Support Resume Examples & Samples
- Experience in Information Systems, cyber security, or cyber research
- Experience with DoD and a general understanding of RDT&E
- Experience with technical assessments and analysis
- Experience developing roadmaps and technical strategies
- Developing and implementing defensive cyber operations procedures and security resiliency techniques
- Experince defining study concepts and proposals
- Familiarity with DoD Acquisition
- Understanding of OSD; experience engaging with senior level customers
- Experience in cyber security research
- Dynamic team player with strong collaboration skills
- Demonstrated ability to build strong trusted relationship with customer
133
Technical Support Resume Examples & Samples
- Must be able to work an 8 hour shift, Monday-Friday, between 7:00 AM - 7:00 PM
- 1+ years of experience with functional and technical aspects of IT support services and related solutions, capabilities and technologies
- Call Center experience
- Experience with ServiceNow ticketing system
- Experience troubleshooting/supporting mobile products (Android, IPhone, etc.)
- Ability to handle a large call volume while maintaining superior telephone and customer service skills
- Ability to prioritize work and work accurately under pressure of deadlines with frequent interruptions
- Ability to work effectively communicate with diverse groups of people at various levels within a professional, global organization
134
Technical Support Resume Examples & Samples
- Working as part of the design team supporting multiple projects
- Utilizing AutoCAD, Promis-e and DCDesigner for drawings
- Providing CAD Support for the Application and Design Engineers
- Continuously working to solve Client needs
- Attending and documenting all required meetings
- Maintaining good design notes
- Following Drawing Quality Control (DQC) processes
- Proactively seeking work to maintain project utilization
- Proactively seeking to become trained in design practices for material handling equipment and application
- Attending company training as required
- Constantly working to expand knowledge of best practices and latest technology
- Adhering to all Fortna and department standards
- Being reliable; providing timely responses and consistent follow-up
- 2 year engineering and/or drafting degree from an accredited college or high school diploma with 5 years of relevant experience
- Proficient in the use of AutoCAD
- Basic knowledge of Microsoft Office products
135
Technical Support Resume Examples & Samples
- Understanding of Desktop Support and Services
- Uses creativity and innovation to automate and streamline processes and procedures
- Understands customer support, likes to work with people and can ensure that the customer is satisfied
- Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production
- Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
- Ability and experience to work with SCCM version 2012
- Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions
- 3 years of Information technology experience
- 5 years of Customer Service experience
- 3 years of Troubleshooting Experience
- 3 years of Experience in Networking - PING,
- 3 years of Experience in Networking - NETSTAT
- 3 years of Experience in Networking - DHCP
- 3 years of Experience in Networking - DNS AND NSLOOKUP
- 1 years of Experience in Active Directory
- 3 years of Experience in process improvements - analysis and implementation of those improvements to increase efficiencies
- 1 years of Certifications A + series
- 1 years of Certifications in Microsoft tools and technologies
- 1 years of Powershell 3.0 scripting background
- 1 years of Certifications/classes in SCCM
- 1 years of ITIL knowledge and ITSM tools
- 5 years of Excellent communication and interpersonal skills
136
Technical Support Engineer MD Resume Examples & Samples
- Customer relations and technical support
- Direct interaction with customers to identify clinical reporting requirements
- Complete and accurate documentation of reporting support requirements
- Configuration, customization, and delivery of modifications to implemented cardiovascular reporting
- Exceptional verbal and written communication skills and professional presence
- Ability to work independently on multiple customer support requests
- Ability to prioritize and handle multiple functions
- Ability to work effectively with customers in the medical/cardiology field
- Programming experience beyond graduation is a plus
- Exposure to the medical field, particularly cardiology, is a plus
- In addition to the above, all employees are expected to
- Promote teamwork and cooperative effort
- Help train and give guidance to other employees
- Provide customers with the highest quality products and services
- Understand and apply appropriate quality management system processes
- Promote Company standards of business conduct
137
ARO IP Technical Support Engineer Resume Examples & Samples
- Responsible for key IP network project implementation, which includes installation and testing, project management
- Configure and install various network devices and services (routers, switches, firewalls, load balancers, VPN, QoS
- Responsible for Channel partners’ training, and bring up engineers from Channel partners. Make sure the Channel resource can support Huawei storage/server product installation and maintenance service
- Be responsible for service related technical activities such as training and technical communication, technical Demo for customers, etc
- Provide Level-2/3 support and troubleshooting to partner/customer to resolve issues
138
QC Technical Support Resume Examples & Samples
- Performs routine testing and data review for tech transfer, batch release and stability samples of biologics products in a cGMP compliant environment
- Performs assays such as bioassay, SDS Page, ELISAs, qPCR and UV-VIS Spectrometry
- Writes and revises SOPs for managerial review and approval
- Performs broad range of troubleshooting techniques and leads such within area of expertise
- Trains less experienced analysts on basic and some more complex test methods
- Knowledge of science generally attained through studies resulting in a B.S. in chemical sciences, a related discipline, or its equivalent
- A minimum of 4 years experience in Biologics laboratory or related biopharmaceutical cGLP or cGMP lab
- Experience in analytical test methods such as ELISA, PCR and bioassay
- Excellent manual dexterity including proficiency in aseptic techniques
- Strong detail orientation with strong general laboratory and good organizational skills
- Demonstrated ability to work independently as well as part of a team, to complete assignments within defined time constraints
- Ability to interpret and apply cGMPs, USP, regulatory requirements and industry best practices
- Demonstrates leadership, problem solving and analytical thinking skills
- 1602643
139
Managed Services NOC Technical Support Resume Examples & Samples
- 2+ years of customer support experience preferably in a NOC environment
- Seeking experience in a help desk/service desk/ technical support environment
- Prior background working in NOC environment is highly desired
- Knowledge of ITIL is a plus
- Good communication skills (verbal, written and presentation)
- Ability to set priorities and meet deadlines
- Aptitude to manage multiple tasks concurrently
- Technical literacy
- 2+ years of customer or technical support preferably in a NOC environment.Want to create a job search agent? Send this job to a friend
140
Technical Support Resume Examples & Samples
- Troubleshoot basic and advanced software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software
- Answer & resolve inbound calls, emails and chats from Technical Support queues as needed
- Lead/assist with training and quality improvement programs
- Document and manage Product Development issues to resolution
- Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of technician
- Minimum 2 year college degree: Associates of Applied Science; Electrical Technology or equivalent experience of 1-2 years Electrical/Mechanical Engineering
- Minimum of 1-2 years’ work experience reading and utilizing circuit board schematics and wiring diagrams
- Minimum of 1-2 years’ work experience in a customer support role or equivalent
- Understanding and use of CRM systems preferred
- Experience in a related dental or medical x-ray equipment manufacturer field preferred
- Communication/Soft Skills - Must be able to effectively communicate in both written and verbal forms, as well as have the ability to engage customers verbally in a professional and patient manner
- Ability to influence others – Must be able to inform, convince, and persuade others to act on initiatives or to provide assistance
- Professional Work and Detail Orientation – Must have excellent attention to detail, and all work must be at a high level of professionalism
141
Technical Support, Products Resume Examples & Samples
- Responsible for technical recommendation/quotation and provide technical support to internal and external customers
- Implement and optimize product support tools; follow-up processes and other success factors related to product technical support
- Ability to deal several requests simultaneously
142
Technical Support Resume Examples & Samples
- To provide & innovate the method to prepare cured samples / sample blocks as a technical support to sales team
- Assist Technical Manager in product development & product optimization exercise to meet business needs
- To provide technical guidance/assistance to customer for product applications, troubleshooting through engaging salesperson, customers and carry out necessary lab test to share and enhance customer product knowledge
- Act as an active member to provide technical support such as conduct product training and demo to sales team, applicators & end usersA
- Act as technical service provider to handle customer complaints including site visits & follow-up as well as preparing investigation reports
- To carry out site visit to ensure systems were carried out in the correct method and meet customer expectations
143
Regional Technical Support Engineer Resume Examples & Samples
- Develop standard processes and procedures for distributing updates to technical support on engineering changes to products and firmware
- Develop standard process and reviews during product design and testing stages to ensure serviceability and OH&S requirements are adhered to
- Establish service training course material criteria to be produced by China engineering
- Conduct training of technical support staff in the Asia Region
- Assist AP safety officer on field incidents and reports
- Interface with sustaining and service engineers to escalate assistance for urgent site breakdowns
- Holds a Degree in Mechanical Engineering
- Ability to speak mandarin an advantage
144
Technical Support Representaive Resume Examples & Samples
- Provide technical support to Numatics' Customer Service, distributors and direct customers on Numatics products via telephone and email
- Answer all customer calls and emails professionally and efficiently, including price quotations, technical questions, and special product inquiries
- Provide product specific answers to customers and uses Engineering resources as necessary
- Review reports relating to sales orders or products
- Provide a highly responsive technical service oriented point of contact for the customer base, field sales and coworkers
- Additional duties as assigned by the manager
145
Market Development & Technical Support Resume Examples & Samples
- Technical account management for broad range of automotive customers
- Identify and initiate leads for application and/or product development
- Implements the annual technical plans for relevant customers
- Coordinating and planning of workload/priorities service providers
- Up to date product, processing and characterization knowledge
- Problem solving and grade approvals at customer site
- Identify, initiate and manage new business development projects
146
Technical Support Engineer Function Groups Resume Examples & Samples
- To be the product specialists within the Service Delivery team and to be continuously up to date on current and planned future products and technologies
- Ability to work on own initiative
- Proven problem solving skills, working in a pragmatic and timely manner
- Proven ability to build and maintain strong working relationships with Customers and the Dealer Network
- Proven ability & experience of compiling, producing and presenting reports at all levels
- Highly numerate
- Highly flexible approach
- Strong organisational skills, with the ability to handle numerous tasks as one time and to be able to prioritise issues as required
- Strong communication and presentation skills, both written and verbal
- Bus & Coach product knowledge
- Bus & Coach technical skills and knowledge
- Conflict management skills
- Proven Analytical Skills
- Minimum 7 Years Working in a Commercial Workshop
- Excellent knowledge of Microsoft products
147
Technical Support REP Resume Examples & Samples
- Apply entry-level technical support and functional knowledge
- Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Ability to handle call escalations with tact and good humor to diffuse tense end user situations
- Skill in communicating information effectively
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
- Ability to perform proactively and prevent recurrences whenever possible
- Ability to successfully communicate with inter-organizational and outside customer/vendor contacts
- Ability to work well with people from different disciplines with varying degrees of technical experience
148
Technical Support Resume Examples & Samples
- Maintain high technology with specific focus on Philiphs CT and MR in the assigned Region
- Perform total system level trouble-shooting on complex multi-symptom problems and support othr Service Engineer on more complex issues
- Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers
- Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team
- Assist in the growth and direction of business within the Region
- Responsible for reducing costs and respect budgets
- Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts)
- Play a leading role in complex and multifunctional rooms
- Share best practices
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
- Ensure timely dispatch closure
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
- Bachelor degree in Engineering or technical diploma w/ significant experience in biomedical repair/maintenace environment
- Strong experience in Philips MR-CT products
- Available to travel >50% of the time
- Italian / English Fluent
- EU work permit
- Experienced in Siemens MR products
- Technical and analytical skills, with significant Field Services experience
- Comprehensive knowledge of a specific modality or multi-modalities
- Sought by others for guidance and advice
- Shows Initiative and motivation
- Plans and organizes work effectively
- Excellent communication skills, listening skills, and interpersonal skills
- Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)
149
Technical Support Resume Examples & Samples
- Provide PC technical support for computer hardware, software and/or user inquiries
- Assist staff with the imaging of new PC’s and the maintenance of inventory records and hardware replacement schedules
- Assist with PC disposal, equipment transfer documentation, and proper data destruction Operating Systems/Environment
- Windows OS 7,8, 8.1, & 10 Intermediate 1
- Troubleshooting basic Windows OS problems on both Desktops and Laptops; some hardware and network troubleshooting
- Ability to troubleshoot basic Microsoft Office products like installing and application errors; Outlook, Word, and Excel, etc
- IOS & OSX Intermediate 1
- Troubleshooting iPhone and iPad devices
150
Technical Support Resume Examples & Samples
- Support of Avaya Contact Center technologies
- Acts as a liaison with vendors and third party providers
- Ability to work days, evenings, and weekends as required; 24x7 support
- Knowledge of computer network infrastructures and technologies
- Provide ongoing operational technical support including incident troubleshooting and problem resolution
- Remotely manage complex Avaya phone systems at the client site including station moves, CMS vector programming, automatic call distributor (ACD), and Avaya voice mail
- Implement and tune vector programming for Customer Center
- Support of x86 servers with MS 2008 server O/S
- Support of pSeries servers with AIX O/S
- Minor deskside support with Laptops and installing images
- 3 -5 years or experience with Avaya telephony support and call flow
- Server support on x86 equipment with MS Server 2008 and pSeries servers running AIX O/S
- Avaya OEM training preferred
- Ability to perform Avaya product conversions, apply system fixes and maintain Service Level agreements
- Specific experience with Avaya station moves, CMS vector programming, automatic call distributor (ACD), and Avaya voice mail
151
Technical Support / Data Entry Resume Examples & Samples
- Prior Level 1 help desk/troubleshooting experience
- Knowledge of Windows 7
- Problem Solving skills
- Ability to multi-task and follow detailed directions is required
- Excellent Communication Skills
152
Technical Support Engineer Chiller Products Resume Examples & Samples
- Provide day-to-day technical troubleshooting & start-up capabilities in absorption equipment via phone, email, or site visits
- Build strong relationships with Design Engineering, Europe Sales & Service organization, clients, and others, build up long-lasting relations with the customer
- Create and maintain technical service bulletins, service letters, and updates to the Solutions Database, maintain high quality product service literature
- Process warranty claims in a timely and consistent manner and drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced
- Participate in the quest to educate other Johnson Controls associates in technical discussions on why a failure mode exists and the impact to the equipment and customer
- Develop and maintain "a customer for life" - we may provide technical support to on-site audits of plants, suppliers, and customer sites if required. Can represent the organization in planning programs to improve our ability to maintain and grow the equipment business
- Because of the nature of the job, travel up to 50% will be required, must be able to travel both domestic and internationally, but mainly within Europe. Trips to the US (Headquarter) or Japan (Factory) may be required occasionally
- Degree in Engineering or a related Technical/Scientific field is preferred,
- 5 - 10 years of technical experience with a knowledge of HVAC&R products is required, also must have technical knowledge of Absorption equipment
- Fluency in German and English language required
- Must be able to analyze and solve complex product system problems
153
Technical Support Engineer / Spec Resume Examples & Samples
- Provide expertise as the internal escalation point for support for infrastructure and technology issues related to the deployment of the Kronos application
- Advanced working knowledge of PC's, operating systems, web technologies, communications protocols, and a demonstrated ability to troubleshoot complex technical problems on multiple platforms
- Database experience with MS SQL and Oracle platforms, and the ability to configure database servers to support Kronos installations, including creating required table spaces, security, and performance tuning parameters desired
- Previous SQL scripting, system administration, and network administration experience a plus
- Participate in technical collaboration meetings
- Manage customer interactions in a professional and courteous manner
- Ability to prioritize time and resources, and determine specific needs to resolve problems at hand
154
Technical Support Engineer / Spec Resume Examples & Samples
- Prioritize, respond to, and troubleshoot system generated alerts and customer requests
- Work within strict time frames and elevate incidents within defined timeframes
- Handle and resolve Priority 1 escalations, including customer communication, and Swarming when needed
- Know and have experience participating in a Swarm, up to and including initiating one
- Test all changes to software, and hosted applications
- Monitors service delivery compliance to budget, quality standards and customer and business stakeholder
- Resolve issues and prepare status reviews and reports
- Maintain a good working knowledge of current application technology and future trends
- Experience in supporting Linux based infrastructure services (web, nfs, sftp, DNS, LDAP etc)
- Performance monitoring and tuning the Redhat for most optimal operational efficiency
- Create shareable knowledge using knowledge base and knowledge methodology via tools provided
- Collaborate with technical/business teams assess requirements and recommend solutions
- 4-year technical degree or equivalent
- Must have at least 3+ years of hands-on experience supporting large Cloud based Public Cloud Infrastructure services
- Experience working with public cloud – Google Preferred
- Experience working with Cloud Management Platform (CMP)
- Expertise in designing and supporting infrastructure services is mandatory
- Hands on experience with Jboss, Tomcat, SQL scripting, and application support administration
- Experience in supporting Redhat server clusters
- Experience working with supporting Cloud based APIs
- Experience with disaster recovery and business continuity
- Ability to communicate effectively emphasizing written and oral presentation skills
- Strong interpersonal and communication skills and comfortable in global working environment
- Good at building and cultivating teamwork
- Experience working with off-shore and distributed teams
- Experience delivering superior customer service
- Familiarity with ITIL processes and experience in working within controlled environment would be an advantage
- Redhat certification is a plus
155
Technical Support Engineer / Spec Resume Examples & Samples
- Provide technical support for TeleStaff , Workforce TeleStaff,
- Deliver and manage ongoing support services on TSG products
- Effectively communicate any product issues to customers and Kronos Global Support
- Deliver timely solutions to customers while maintaining customer satisfaction
- Answer customer questions on the use of the TeleStaff product where applicable to their business issues and objectives
- Analyze customer configurations and think outside of the box to resolve and/or workaround issues
- Customer Service experience a plus, preferably with a background in enterprise software support
- Excellent oral, written and presentation skills
- Experience with SQL queries is a plus
- Experience with XML is a plus
- Knowledge and understanding of computer system applications
- Must be able to prioritize tasks and foster a team atmosphere in a busy technical support environment
156
Technical Support Engineer Location Resume Examples & Samples
- Work directly with customers and partners to provide Enterprise and Cloud Level Support
- Develop a deep understanding of the Splunk product
- Assist in developing support tools to help troubleshoot issues
157
German Technical Support Eng Resume Examples & Samples
- Provide Tier 1-3 technical support to troubleshoot and resolve hardware and software issues. Using: application protocols including HTTP, SMTP, DNS, FTP and SNMP, and VMware, Xen, Hyper-V virtualization and Cloud environments
- Provide support via phone, email and through remote screen sharing tools using a variety of troubleshooting tools and techniques
- Act as the Key technical interface to product development for the resolution of high impact issues
- Work on escalations with product development to investigate and resolve software and hardware issues
- Take responsibility for technical issues and follow them to resolution
- Provide professional written and verbal communication to customers within expected service level response times. Appropriately, effectively and proactively communicate case statuses, plans of action and technical information to internal departments and external customers
- Analyse customer network traces, debug logs and identify issues
- Generate clear and concise internal documentation in the form of case notes and technical notes. Develop and maintain in-house customer support technical articles
- Maintain and improve the company's excellent customer support
- Mentor junior engineers within the group
- Recreate reported issues in lab with customer's configuration
- Manage and deliver on internal projects and targets
158
Technical Support GS Resume Examples & Samples
- College/ University Student (Technical or/and Clothing background. It could be also Clothing High school graduate who studies different subject at the University.)
- Previous work experience is an advantage
- Availability 16-24 hours per week
- Overall technical knowledge on a basic level
- Practical knowledge of Microsoft Excel and Word
- Computer skills of 3D CAD (SW or Creo) and Corel or Adobe Illustrator is advantage
- Passion for clothing and fashion is an advantage
- Practical sewing and pattern making skills are also great advantage
- Creativity and willingness to learn new things
- Good communication skills - English at least lower intermediate level
- Willing to grow and have potential to join the team in the future
159
Software Technical Support Resume Examples & Samples
- Uses troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones
- Uses standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries as well as updates GEHC system with resolution status
- Supports product or application with little or no assistance, maintains a high level of quality following all GEHC department standards
- Understands and follows departmental standards
- Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation
- Acts as a technical resource to other members of the department and customers
- Analyzes and resolves most software issues with minimum assistance
- Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients meeting all project plan dates set
- Has in-depth knowledge of at least 1 major product. Supports multiple products or suites, while maintaining a high level of quality, following all GEHC department standards
- May write or contribute user/technical documentation and case notes
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization, ensure timely dispatch closure
- Flexibility to provide onsite support, as needed
- Provides customer support in 24x7 environment
- Bachelor’s Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks databases, and/or desktops
- Effective communication skills. Demonstrated ability to effectively interface with cross-functional teams
- Must be located in the Richmond, VA area
- Strong customer-service skills
160
Electronic Warfare Technical Support Resume Examples & Samples
- Understanding of OSD; experience engaging with senior level customers
- Security engineering
- Dynamic team player with strong collaboration skills
- Demonstrated ability to build strong trusted relationship with customer
161
Technical Support / Service Adminstrator Resume Examples & Samples
- Communication skills: to cater your communication style and speech to customers from various backgrounds
- Empathy, patience and the ability to engage with customers
- Contact Centre/Helpdesk/Customer Facing Experience: familiarity with phone and CRM systems; ability to type, listen and talk at the same time
- Demonstrated ability to problem-solve complicated issues on the phone
- Negotiation Skills
162
Senior Technical Support Specialist Resume Examples & Samples
- Working with and training Work Study Students to be a part of the audiovisual/ media services team
- Maintaining current documentation on the various functional responsibilities within the audio visual/media services team and the AV/Web Services Department
- Assisting with production of multimedia titles for CD-ROMs, Websites, and other online systems, software, interactive TV, and other platforms
- Planning and overseeing delivery, setup, operation, and retrieval of audiovisual equipment in response to daily scheduled requirements
- Installing and maintaining all assigned media equipment to conference rooms and classrooms in good working order
- Working with faculty and staff to ensure they are comfortable utilizing equipment, software, and manuals
- Troubleshooting technology issues as they arise for the campus mediated classrooms
- Keeping manager informed of all issues related to audio visual equipment and mediated classrooms/other related technologies
- Assisting other staff members in creating and modifying manuals and documentation related to audio visual and mediated classrooms/other related technologies
163
Lab Technical Support Operator Resume Examples & Samples
- Practical engineering Diploma
- Self-learner, independent, motivated and reliable person
- Service oriented with good interrelations skills
- Very good English is a must
- Microsoft office tools knowledge is a must
- Scripting abilities i.e. Perl and Python is an advantage
- UNIX knowledge is an advantage
164
Technical Support Engineer Solidworks Simulation Resume Examples & Samples
- Provide telephone, email, and web-based technical support to SOLIDWORKS Simulation and Flow Simulation customers and resellers, primarily in the Americas region and occasionally also worldwide
- Enable customer success through building technical expertise though our reseller channel
- Work with R&D, product, and field teams to resolve customer support needs
- Be an active member of the online communities
- Fluency in 2nd language
- Prior customer facing experience
165
Senior Mgr Steriles Technical Support Resume Examples & Samples
- Accountable for ensuring department directives are met and customer project timelines and goals are on target
- Lead, plan, manage, and coordinate activities necessary to provide customer technical support
- Evaluate production efficiencies, variances, and procedures on a continuous basis for process improvement
- Drive on time completion of deviations, CAPA’s, Work Order Updates, SOP Revisions, Audit Responses, JSA’s and other department deliverables
- Manage and supervise technical resources by appropriately budgeting to meet operational needs
- Assesses technical responses to questions/issues raised by regulatory agencies (e.g., FDA and USP). Serves as a subject matter expert for sterile operations
- Establish an environment conducive to continuous efficiency monitoring that reduces the variable standard cost
- Manage the administrative aspects of the group by ensuring the preparation of performance plans, job descriptions, and conducting employee performance reviews. This includes hiring, rewarding and disciplining staff as required, providing an environment that fosters teamwork and assigning responsibility and accountability at proper levels
- Support development and implementation of strategic plans that will grow the business with existing customers and potential new customers
- Provide resources to identify and execute the activities necessary to accomplish process technology transfer of new products to the division. Provide leadership and technical expertise in the development of the manufacturing relationship with outside clients and facilitating the technology transfer process
- Help create an injury-free and incident-free workplace
- 9 years experience in related field
- Relevant experience in the pharmaceutical manufacturing industry with at least 4 years in a leadership or supervisory position
- Demonstrated ability to effectively communicate and negotiate a diversity of issues
- Ability to effectively collaborate with others to achieve goals and expectations
- Ability to resolve issues independently, and to engage others as needed in a productive / constructive manner
- Ability to learn quickly
- Ability to resolve customer requests independently
- Comprehensive knowledge of sterile production operations
- Experience working on broad multidisciplinary teams and/or groups
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Csr-technical Support Resume Examples & Samples
- Ability to navigate through multiple computer and phone applications with speed and accuracy
- Ability to work with customers to resolve inquiries in a timely manner
- Provide troubleshooting assistance to customers with Android-based phones, tablets, and devices
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
- Maintain a high level of world class customer service and professionalism to a wide range of customers
- Recommend products or solutions that are best suited for the customer’s needs
- Ability to read and interpret documents such as procedure manuals, troubleshooting guides, and software manuals
- Ability to learn, retain, and relay information about the latest mobile device technology
- Research required information using available resources quickly and efficiently
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Ability to work in a fast-pace call center environment
- Consistently utilizes excellent listening, probing and analytical skills to identify customer’s technical issues for one-call resolution
- Must be able to provide proof of education (HS diploma, GED etc)
- Availability for Nights, Weekends, and Holiday shifts
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Technical Support / Customer Service Resume Examples & Samples
- Must have a High School Diploma, or a GED
- Must have at least 6 months Customer Service Experience, or Tech Support experience
- Wi-Fi Knowledge and troubleshooting experience a big plus
- Experienced in troubleshooting mobile and laptop hardware and software issues
- Strong interpersonal oral and written communication skills with strong listening and comprehension skills
- Ability to clearly explain resolutions to customers to ensure their confidence in the result
- Microsoft Office Suite 2007 or 2010 (Outlook, Excel, PowerPoint fluent user) Word
- Experience following authority levels set forth in policy and procedure guidelines for customer refunds and adjustments
- Knowledge of product/procedures and ability to use phone and computer systems
- Fast learning – able to adjust to change and pick up new concepts quickly
- Ability to work late and weekend shifts
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Technical Support, Voice & Data Engineer Resume Examples & Samples
- Management and administration of TravelClick’s infrastructure systems and Windows Server environment including Directory Services, DNS, DFS in large scale, multi site configurations
- Management and administration of virtualized systems. vSphere, vCenter, View
- Management and administration of TravelClick voice, video and conferencing services
- Systems monitoring, patch management and maintenance in accordance with the TravelClick Change Management process
- Develop and implement operational processes for critical systems
- Evaluate and implement best practices for all critical systems
- Ability to prioritize, diagnose and fix issues
- Ability to articulate and maintain attention to technical details
- Desire to learn and grow within the tech industry
- Experience in problem solving and troubleshooting hardware, software, and network connectivity issues
- Demonstrable knowledge of telephony and data infrastructure design, planning and execution
- Solid understanding of disaster recovery, BCP for Active Directory and Exchange
- Solid understanding of network technology concepts and usage
- Detail oriented, well organized, and ability to multi-task in a results oriented business environment
- Must be self-motivated, self-directed and have the demonstrated ability to learn
- Demonstrated experience interacting with customers, and all levels of the organization
169
Fixed Networks Gpon Global Technical Support Engineer Resume Examples & Samples
- Provides customers with a variety of CARE services, including but not limited to providing remote and on-site level 2 operation and maintenance support for complex network applications and end-to-end multi-vendor networks
- Provides technical support activities such as configuration support, network element deployment support, maintenance release and software update deployment, and on-site training
- Provides remote and on-site recovery support in the event of an out-of-service condition caused by a disaster
- Escalation to a higher level support in case of difficult or time critical problems or need due to a configuration control
- Product focus on GPON, Passive Optical Lan, SmartHome, IoT
- Engineering degree or a degree in Computer Science/Telecommunications/Electronic
- Customer orientation , Stress tolerance
- Able to perform 24x7 customer support
- Strong oral and written communication skills are an absolute requirement
- Strong analytical reasoning and problem solving skills, self motivated, aggressive and hard working
- Knowledge of network concepts s.a. SDN, NFV
- Knowledge of protocols s.a. Wifi, Zigbee, Zwave
- Programming skills like C++, Python
- Knowledge of Netconf Yang, Kafka, Openflow, Syslog, Wireshark
170
Technical Support Resume Examples & Samples
- Student of electronics or software engineering
- Understanding of C language, C++ or C# is an advantage, as well as embedded design
- General understanding of electronics is an advantage
- Awareness of software design and test methodologies, understanding of software configuration management
- Basic communication skills in English
- Ability to work in teams, sense of responsibility, self motivated
171
Technical Support Resume Examples & Samples
- Proficiency with computer platforms
- Understanding of compliance and process/business analysis
- Comfortable working under deadlines
172
Senior Technical Support Specialist Resume Examples & Samples
- Under limited supervision and direction, provide second/third level end-user PC/MAC support
- Perform configuration/installation and troubleshooting of PC/MAC hardware and software, including laptops, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI
- Install, configure, and troubleshoot Windows and MAC based operating systems, Microsoft Office & Outlook products and provide application support to end users, including the backup, recovery and migration of end user data
- Support hardware and software testing
- Provide end user training and knowledge documentation
- Provide status reports, incident and problem summaries, and project status as required
- Provide PC/MAC desktop support for hub locations, and remote offices and users
- Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels
- Manage small scale projects from initial assessment to implementation
- Provide event and crisis management support as necessary
- Provide a high level of customer service while working in a dynamic complex environment
- Assist and train other associates on incident and problem management & resolution
- Deploy and collect desktop equipment from end users
- Maintain highly-accurate inventory records
- Five or more years of 2nd and/or 3rd level desktop related support
- Prior 2nd level MAC desktop support
- JAMF Casper Suite experience preferred
- Technology asset management (ITAM) inventory experience
- Experience with Service Now or a similar incident management system
- Strong written and verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization
- Possess a friendly, can-do attitude
173
DB Technical Support Resume Examples & Samples
- Providing technical support assistance to customers using problem determination/problem source identification skills for both defect/usage support Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Unix/Linux system administration skills
- Windows system administration skills
- Computer hardware experience
- Networking and Transmission Control Protocol/Internet Protocol (TCP/IP)
- Proven understanding of computers and software applications in general
- Self-motivation and a desire for on-going learning
- Ability to work comfortably independently as well as in teams
- Interest in working with leading edge technology
- Unix and Windows scripting skills (preferred)
- Exposure/Adaptability to learning Open Source Technologies
174
Senior Technical Support Analyst Resume Examples & Samples
- Position is for 3rd Shift (11pm to 7am) and includes on call rotation
- Strong Customer Communication skills
- Complete understanding of data communications concepts of network architecture
- 5+ years knowledge/experience with LAN and WAN technologies: Routers and Switches
- Operating Systems: Linux/Unix command line and OS troubleshooting
- Protocols: TCP/IP, SNMP, Diameter, Radius, DHCP
- Interoperability/QA testing experience
- Professional documentation skills writing Method of Procedures (MOPs), Root Cause Analysis (RCAs), Technical Service Bulletins (TSBs), step by step technical procedures
- Experience with Diameter/PCEF/PCRF/GGSN/PGW a plus
- Perl/Shell scripting a plus
- Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization
175
Technical Support REP Resume Examples & Samples
- Effectively communicate product issues to the customer & Kronos engineering enabling timely solution while maintaining customer satisfaction
- Provide technical expertise to conduct specific performance or functional tests associated with resolving performance issues regarding Kronos applications
- Provide mentorship and assistance with issue resolution to fellow team members when needed
- Integrate the KCS methodology into the diagnostic, resolution and documentation phases of casework. Responsibilities include accurate use and linkage of existing articles in case resolution, editing existing content when appropriate, and creating new content as necessary. Requires KCS 1 & 2 Certification
- Ability to document complex technical cases and communicate requirements both verbally and in writing
- Seek out opportunities to enhance skills on technical and application troubleshooting techniques
- Maintain a thorough understanding of the Workforce architecture to enable focused troubleshooting and root cause analysis
176
Senior Technical Support Analyst Resume Examples & Samples
- Bachelor’s degree in a technology related discipline or relevant years of experience
- Knowledge and understanding of troubleshooting tools such as - Fiddler, Charles Proxy, F12 Console, Windows logging, Mac logging, and Tomcat logging
- Experience installing and configuring software on a Linux platform
177
Technical Support Resume Examples & Samples
- Bachelors with 14+ years of experience. (Statistics, Mathematics, or Computer Science)
- At least 2 years’ experience in cyber-attack, management experience in the areas of research and development, management, analysis management, or related project management. At least 1 year of operational experience supporting a security operations center, incident response team, or and Intelligence Community / Department of Defense Computer Network Defense mission
- Heavy statistics and machine learning experience and / or course work
- Technical expertise and professional work or graduate-level research experiences in three or more of the following areas (within the last five years)
- Time Series Analysis
- Event Ontologies
- Research program evaluation
- Technical expertise and professional work or graduate-level research experience in five or more of the following areas (within the last five years)
- Incident response processes
- Automated intrusion detection capabilities and analysis techniques
- Malware analysis and malware classifications
- Cyber-attack modeling
- Threat-intelligence reporting and analysis
- Industry (FS-ISAC and US-CERT preferred) incident reporting and sharing requirements
- Incident sharing frameworks (STIX or TAXI preferred)
- Cyber incident / event classification standards (US-CERT preferred)
- High degree of proficiency with statistical analysis software packages
- Ability and willingness to proactively and independently identify potential technical and programmatic risks and advise PM accordingly
- Active TS SCI w/Poly clearance required
- Educational background or course work in artificial intelligence or sub discipline
- High Degree of experience and proficiency with R and MATLAB software packages
- FS-ISAC, US-CERT, STIX, TAXI certifications
- Additional experience with the IC or other Government-run analysis and evaluation
- PhD (Statistics, Mathematics, or Computer Science)
178
Technical Support Engineer / Spec Resume Examples & Samples
- BE/B Tech. in Computer Science or related discipline or equivalent experience and a minimum of 2 years of Kronos work experience. Overall around 3 years of work experience
- Direct experience supporting Kronos application both server side and client-side troubleshooting techniques
- Should possess good understanding of Kronos DB and table structure. Should be able to get the data from the DB side for application related issues
- Ability to tune SQL queries, including indexing best practices, hints, SQL query formation, and optimization tools etc
- Sound knowledge on Windows 2003 / Windows 2008 OS and troubleshooting
- Ability to install, configure and troubleshoot of IIS, Apache
- Incident and Change management policy/procedures
- Experience in implementing/supporting Workforce Central applications and knowledge of the underlying Workforce Central application architecture
179
Technical Support Resume Examples & Samples
- Previous experience in a leadership or supervisory role troubleshooting computer software/hardware, help desk and phone support in a technical-related field
- Advanced trouble shooting and administrative knowledge of Windows 2000/XP and Windows 7, hardware peripherals, databases and networks including wide area networks
- Familiar with terminal server technology and Citrix environment
- Excellent verbal and written communication skills necessary to troubleshoot equipment by phone with service technicians as well as solve application problems with the end user that may or may not be comfortable using a computer
- Proven outstanding leadership qualities and ability
- Multitasker
- Independent Thinker
- Patient and Customer focused
- Results Driven/Initiative Taker
- Team and Customer Orientated
180
Ezsource Technical Support Resume Examples & Samples
- English (Fluent)
- Experience with relational databases (complex queries, views, stored procedures)
- Knowledge of z/OS and COBOL
- Very good knowledge of Microsoft Operating systems (Windows XP, Windows 7, Windows Servers)
- Knowledge and experience with RDz, Debug Tool and Cloud Computing is an asset
- Experience with Jazz Platform
181
Senior Technical Support Analyst Resume Examples & Samples
- University or college education in a technology-related discipline or considerable experience and knowledge of BlackBerry and/or Good technologies
- Experience in a senior technical support, technical operations, or consulting position with experience in managing the resolution of business critical and time sensitive issues
- Thorough understanding of the processes, procedures, expectations and problem management methodology typical of large Enterprise organizations
- Advance knowledge and hands-on experience with Microsoft SQL Servers
- Advance knowledge and experience of supporting multiple EMM platforms
- Advance knowledge and experience of supporting multiple mobile end point platforms (iOS®, Android™, Windows®10, Mac OS® X and BlackBerry® 10)
- Exceptional customer service skills with a strong focus on customer satisfaction
- Ability to work in a 24/7 support environment where shifts rotate on a periodic interval
- Demonstrated ability to analyze variables, solicit pertinent information that is missing, and move to design & execute a resultant action plan
- The ability to translate complex technical scenario details into a compelling business level situational analysis & plan of action
- Solid knowledge of program flow and platform specific servers and possesses awareness of current top issues, options for relief, and requirement for data collection
182
Technical Support Resume Examples & Samples
- Development of new features
- Fixing bugs
- Preparing automated tests
- BSc in Informatics
- Basic knowledge of Java, experience with web technologies
- Ability to communicate in English on regular basis
- Spring, TestNG, AUI, some JavaScript framework (jQuery), Git
- Atlassian tools (Jira, Confluence, Bitbucket)
183
Technical Support Resume Examples & Samples
- Technically related degree
- Extensive experience of working in IT on multiple platforms (Unix, Linux or Windows) either supporting or implementing client/server solutions
- Excellent communication and client facing skills
- Knowledge of Service-Oriented Architecture
- Good knowledge of on one of the following RDBMSs: Oracle, SQL Server
- Excellent SQL skills
- Good understanding ETL concept
- Good knowledge of on one of the following ETL tooks: SSIS, Pentaho Kettle, Actian Pervasive, Informatica
- Understanding of J2EE principals and Java programing
- Excellent technical writing and business communications skills
- Excellent inter-personal skills, comfortable and successful establishing professional relationships especially remotely (electronic, phone, written…)
- Demonstrated ability to meet critical time-sensitive objectives, emphasis on planning skills
- Excellent team participant
- (Advantageous) Knowledge of Collections and Recoveries solutions
- (Advantageous) Knowledge of Websphere or JBoss
184
Technical Support Resume Examples & Samples
- Advanced trouble shooting and administrative knowledge of Windows Server 2003, 2008, 2012, XP, 7, 8, 10 including hardware peripherals, databases and wide area networks
- Working knowledge of M$ terminal services and CITRIX environments including published apps
- Advanced knowledge of SQL 2000, 2005, 2008, 2012 and 2014
- Working knowledge of scripting batches and commandlets
185
Technical Support Resume Examples & Samples
- Proven ability to have outstanding client interfacing skills
- Technical Support III (L3) with the specific business unit expertise
- Candidate will have to have in depth knowledge of financial markets with a long proven history
- Furthermore this technical support / application support role generally requires some application development background (Java, C++, C#, etc) to truly understand the technical needs of the group
- In addition, the candidate should also have some database development experience as well
186
Level Technical Support Resume Examples & Samples
- Provide support globally for IFC8 related issues on Hospitality applications (Hotel and F&B)
- Provide technical guidance on the IFC8 product, to
- Customers
- Product Managers
- Other internal resources where required
- Identify and report back root cause and resolution of major incidents to avoid recurring issues
- Adhere to Global Support standards
- Liaise with Development, Cloud Operations and Product teams
- Participate in internal and external meetings as required
- Participate in building Oracle knowledgebase
- Report back to line manager in setting strategic departmental goals based on company objectives
- Participate in cross-division training programs to strengthen IFC8 knowledge within the Global application support teams as well as to extend the application knowledge within the Global IFC team
- Work with global product teams on customer escalations to get issues analyzed, sustainable solutions developed and implemented
- Proven communication and presentation skills through previous interaction with customers and peers
- Excellent general IT skills and strong knowledge of current technologies
- Good networking knowledge is essential
- Past experience offering solutions and process improvement
187
Senior Technical Support Analyst Resume Examples & Samples
- Provide customer service through phone, email and virtual meeting platforms
- Will escalate problems to appropriate resources in a timely manner
- Collaborate with internal business partners to resolve product issues
- Employee will work an 8 hour shift during core business hours (M-F / 6am - 5pm MST). Occasional overtime may be required
- Requires 24x7 on call duty for a one week period on a recurring basis
- High level customer service skills
- Experience working technical helpdesk
- Familiarity with claims processing and practice management systems
- Familiarity with Oracle and/or SQL Server
- Experience in a call center environment
188
Technical Support Resume Examples & Samples
- ) 2+ years supporting Windows 7 OS
- ) 2+ years supporting MS Office and Outlook Email
- ) 2+ years of Network connectivity
189
Technical Support Resume Examples & Samples
- IT Support
- PC Tech
- PC Repair
- Service Desk
- Call Center
- End User Support
190
Technical Support Resume Examples & Samples
- A knowledge of basic accounting rules (credits, debits, assets, liabilities, general ledger info, etc.)
- If you took an accounting class in college and/or have worked with accounting software that is sufficient experience
- PC expertise is required
- Computer hardware knowledge and previous on the job experience
- Previous experience in direct customer contact, both over the phone and in person is preferred
- Knowledge of computer hardware/software (Microsoft Operating Systems experience required)
- Organized, dependable and trustworthy
- Proven oral, written and interpersonal communication skills. - Demonstrated telephone etiquette with proper use of the English language
- Experience in direct customer contact
- Demonstrated organizational and logical problem solving skills
- Ability to learn quickly and focus on process
191
Senior Technical Support Analyst Resume Examples & Samples
- The employees are smart, friendly and welcoming
- Free underground parking – never get wet or shovel snow
- Health Insurance starts your first day on the job
- Three weeks paid vacation & three weeks paid sick leave
- 10 paid holidays (including a floating holiday and a community service day)
- 401(k) Plan with up to 5% employer match
- Business Casual office
- Kitchen on every floor with cable TV – also, subsidized snacks & cold drinks
- Legal Assistance Program
- Tuition Reimbursement Program
- Paid Membership to Professional Organization
192
Technical Support Engineer, Mid Resume Examples & Samples
- 5 years of experience in IT with emerging Cloud computing technologies
- 3+ years of experience with development, implementation, and consolidation of enterprise systems
- 3+ years of experience with research, evaluation, and testing of Cloud computing, virtualization systems, or related products
- Knowledge of key infrastructure components in an IT environment, including LAN, WAN, IP address management, and SAN and NAS
- Knowledge of Cloud services design and development from Cloud service providers and Cloud service consumer perspectives
193
Technical Support Resume Examples & Samples
- Be front-and-center in ensuring a positive customer experience as it relates to our company, our products, and our services
- Communicate directly with customers, sales reps, and distributors via telephone, electronically or face to face
- Listen and respond promptly to customer concerns
- Answers phone and e-mails
- Take and set up replacement part and consumable orders
- Set up return shipments for customers
- Provide RMA’s for customer returns
- Maintain and update information on customers with service contracts
- Manage field service inventory levels
- Fast learner
194
Senior Technical Support Analyst Resume Examples & Samples
- Provide higher level troubleshooting on the issues that are reported by the end users of the Global IT Helpdesk and issues those are out of scope for the Tier I team
- Act as mentor to the Tier I team
- Contribute to knowledge management system by creating solution articles
- Active participation in Projects. Coordinating things with Project Management team. Sharing all the information with entire Helpdesk team members and preparing the team for launch
- Active participation in testing new solutions
- Work closely with the engineering team on high priority issues
- Maintain ticket count and ensure monitoring for the ticket queue
- Strong knowledge and experience with Microsoft technologies including IIS, Active Directory, SharePoint 2010 and SharePoint 2013 is required
- Knowledge and experience with Microsoft Exchange 2010 /2013 and Office 365
- Experience with PowerShell required
- Good understanding of TCP/IP and network topologies
- Excellent customer service and communications skills
- Excellent troubleshooting and problem solving skills
- Ability to interface with staff at all levels of the organization
- Able to work successfully in a remote management environment
- Proactive and willing to take initiative
- Shift work is required
- Excellent organizational skills – must be able to ensure timely updates to owned incidents and service requests
- Cheerful and enthusiastic
195
Technical Support Resume Examples & Samples
- 21+ years of age
- Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form
- Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
- Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards
- Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
- 2 years experience with intermediate to advanced PC computer knowledge including MS Office Applications
- Ability to troubleshoot and deduce PC related challenges
- I5 Series or AS/400 experience and A+ certified
- Must have excellent communication skills and polite, professional telephone etiquette
196
Technical Support Resume Examples & Samples
- Performs computer, server and network troubleshooting to isolate and diagnose common network and system problems
- Day to day functions would include 15-20 calls a day and including walk up's from the internal staff
- Upgrades computer, server and network hardware and software components as required
- Installs, upgrades, and configures network printing
- Provides users with computer, server and network technical support
- Responds to the needs and questions of users concerning their access of resources on the network
- Establishes users, user environment, directories, and security for networks being installed once you have proven skills and knowledge in these areas
- Create and present proposals for new system, server, and application implementations including: Research, Evaluation, Testing in a lab environment, Deployment, and Documenting systems configurations
- Assist the I.T. Department in various projects to analyze, evaluate, test, and implement new technology
- Working knowledge of TCP/IP, Windows 2008/2012, Active Directory, DHCP, DNS, DFS, IIS, Outlook and Exchange, HTML, SQL Server, Symantec Endpoint security, Veritas Backup Exec, Microsoft DPM, Firewalls, WiFi, VPN, Switches, SCSI, Visio and MS Office
- Deploy & Migration experience
- Project management experience is a plus
- Networking and Systems admin experience is a plus
- Setting up computers
197
Technical Support Resume Examples & Samples
- Current CCNA certification (must have before start)
- Linux+ (or 2 years Linux experience)
- HBSS (or experience)
- Must be able to work: rotating shifts (rotate every three months), weekends and holidays
- USAF experience
198
Senior Technical Support Analyst Resume Examples & Samples
- 2 years college coursework required; BS in computer science preferred
- 2 years advanced skills in troubleshooting and configuring for Windows 7/Windows 8; Outlook, MS Office, Visio, Internet Explorer, and Adobe products
- 2+ year successful experience administering Microsoft Active Directory
199
Technical Support Engineer, Mid Resume Examples & Samples
- 5+ years of experience with appropriate computer technologies, including LAN, WAN, wireless, IP addressing, VPN, and Cisco's Identity Services Engine (ISE)
- 5+ years of experience with supporting Windows and Mac OS computers, notebooks, tablets, and peripherals
- Ability to work independently and prioritize multiple assignments and use the initiative to accomplish results
- Ability to work well under pressure and to perform as a team player
- Possession of excellent Interpersonal skills to work with staff to explain and resolve difficult technical situations
- Possession of excellent customer focus and service orientation skills
200
Technical Support Resume Examples & Samples
- 4 years Experience using rigorous logic and methods to solve difficult problems with effective solutions
- 4 years Experience finding hidden problems. Excellent at honest analysis
- 4 years Experience looking beyond the obvious and does not stop at the first answers
201
Technical Support Resume Examples & Samples
- Answer IT Help Desk calls by internal Firm employees to the IT Help Desk
- Enter all IT Help Desk issues and requests in the IT Help Desk tracking system
- Diagnose and resolve IT related issues via telephone, email, remotely or onsite in a timely, customer-focused manner
- Assist IT Team with patches, upgrades, and other tasks
- Setup and roll out equipment upgrades
- Assist in maintaining of software and hardware inventory control
- Rotate with other team members in the on call system
- Adhere to all IT policies and procedures
- Adhere to the Firm’s policies and procedures, ACTION philosophy, and Quality Control Document
- Basic knowledge about computer hardware
- 1-2 years experience in technology department
- Well-developed interpersonal and communication skills
- Professional appearance and conduct
- Computer literate, specifically Microsoft Office
202
Senior Technical Support Specialist Resume Examples & Samples
- (8)+ plus years of related manufacturing experience
- Surface Mount Technology knowledge at a technical level
- Capable of clear and concise written and verbal communications
- Ability to interface with represented workforce, product value stream engineering, operations personnel, vendors, maintenance techs, etc
- Technical problem solving
203
Technical Support REP Resume Examples & Samples
- Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals
- Will be required to lead problem resolution activities in order to get technology incidents and problems resolved
- Responds to request for service with experience and compliance in established time limits
- Trains employees and orients them on how to use computer hardware and software applications
- Participates in weekly meetings with Global Service Desk staff to get updates and discuss Help Desk related matters; perform other duties as assigned
- Committed to all components of Corporate IT availability as they will act as both an incident and problem manager for any issues impacting our remote offices
- Minimum 3 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment
- Proven experience of configuring and administrating servers, workstations/laptops and associated software
- Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
- Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity
- Experience with Remedy and Service Now ITSM Tools
- ITIL Foundation Certificate
- Experience with Windows 2000, XP and 2007 Server Operating systems and associated applications
- Experience working with Active Directory, domain services and back office/infrastructure application support
- Core Competencies
- Technical Competence: Uses technical skills and experience, to meet and exceed job requirements, is in command of critical issues
- Problem Solving: Takes the initiative to identify current and potential problems and determines the best solution to these
- Organizational Effectiveness: Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization
- Effective communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, listens carefully and considers what others have to say, including different viewpoints
204
Software Technical Support Resume Examples & Samples
- Use advanced troubleshooting techniques and programming skills to make needed modifications to customer database to ensure information integrity for the customer
- Use advanced troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones
- Use standard utilities and programming skills, delivering software to customer sites from GEHC standard version libraries
- Update GEHC system with resolution status
- Support product or application with little or no assistance, while maintaining a high level of quality following all GEHC department standards
- Implement quality solutions at client sites
- Understand and follow corporate, divisional, and departmental standards
- Adhere to and advance the use of GEHC coding conventions, debugging techniques, tools, and documentation
- Assist in conducting business evaluations and document findings in the agreed upon turn-around times
- Act as a resource, coach, and mentor as applicable, including serving as a functional resource to staff and customers
- Identify knowledge gaps and trends to develop training and build the skills of fellow engineers
- Specify, set up, code, and process complex conversion and interfaces for assigned clients as applicable, meeting all project plan dates set
- Meet with customers as necessary, analyze their needs, and provide insight into products and their functionality
- Ensure flexibility to provide onsite support, as needed
- Provide advanced customer support in 24x7 environments
- Identify and report any quality or compliance concerns and take immediate corrective action as required
- Knowledge and experience with the healthcare industry
- Knowledge of GEHC products preferred
- Excellent computer skills and proficient in Microsoft Office Suite
- Networking ability
205
Technical Support Resume Examples & Samples
- Assist staff with the imaging of new PC's and the maintenance of inventory records and hardware replacement schedules
- Assist with PC disposal, equipment transfer documentation, and proper data destruction
- Operating Systems/Environment: Windows OS 7,8, 8.1, & 10
- Troubleshooting basic Microsoft Office products like installing and application errors; Outlook, Word, and Excel, etc
206
Technical Support Resume Examples & Samples
- Bachelors and fourteen (14) years or more of related experience; Masters and twelve (12) years or more of related experience; PhD or JD and nine (9) years or more of related experience
- PhD (Physics, Mathematics, Computer Science, Chemistry, Biology, Environmental Science)
- At least 3 years’ work experience in one of the fields below (requirement 2)
- Two years’ experience in the Intelligence Community (IC), including experience with requirements, CONOPS, and transition
- Experience managing a multi-agency, multi-disciplinary test and evaluation team
- Recent significant research experience in semiconductor electrical characterization and / or failure analysis. Recent (within last 3 years) management experience off failure analysis or integrated circuit verification research may be considered as a substitute
- TS//SCI clearance with Poly
- More than 5 years of technical experience in an electrical engineering related to circuit design
- More than 3 years’ system engineering experience
- Experience with the advanced / integrated circuit design and computer chip technologies
- Experience with statistical modeling
- Experience translating scientific knowledge and methods into technologies for private and/or government applications
- Proven track record of successfully cultivating collaborative relationships within and across organizational boundaries
207
Technical Support Resume Examples & Samples
- Bachelors and nine (9) years or more of related experience; Masters and seven (7) years or more of related experience ; PhD or JD and four (4) years or more of related experience
- At least two years of research experience in as many of the following areas as possible: - Time series analysis - Text analysis - Event ontologies - Machine learning - Program evaluation
- Demonstrated expert level proficiency in MS Office applications
- Excellent writing and oral communication skills; ability to articulate complex technical issues effectively and appropriately for a wide range of audiences
- Demonstrated strong organizational and creative problem solving skills
- TS clearance required (with Poly)
- PhD (Mathematics, Computer Science) (or Master’s degree with three years research experience in statistics, mathematics, or computer science)
- Experience with the Intelligence Community
- At least two years’ experience supporting a program manager
- Working knowledge of the U.S. SIGINT system, including SIGINT database repositories, and digital network intelligence (DNI) and dialed number recognition (DNR) methodologies
208
Technical Support Resume Examples & Samples
- At least 5 years’ experience in radio frequency (RF)-based SIGINT, geolocation, or communications
- Experience in RF-based SIGINT, geolocation, or communications
- Expertise in signal processing techniques and software
- Expertise in system analysis
- Active TS clearance required (with Poly)
- Experience working in a research and development environment
209
Senior Technical Support Analyst Resume Examples & Samples
- Two years college course work preferably IT related. May be required to maintain manufacturer’s certification. Additional experience can be substituted for education
- Minimum two years of related experience supporting, testing, or troubleshooting problems with large-scale software and data systems. Additional education can be substituted for experience
- Excellent interpersonal and listening skills to support work with both technical and nontechnical personnel at all levels throughout the organization
- Excellent verbal and written communication skills required, including the ability to communicate clearly in both technical and non-technical language
- Strong attention to detail in documenting troubleshooting steps
- Expertise with Windows, Mac OSX, iOS, and Android operating systems
- Proven ability to logically and systematically troubleshoot technical problems
- Experience working with data files, especially large CSV data extracts
- A strong understanding and appreciation for data security practices as related to PII and FERPA
- Experience providing training and/or demonstrations in front of groups
- BA/BS or Master’s Degree in technology or education-related field
- Experience working in the field of Educational Technology a plus
210
Csr-technical Support Resume Examples & Samples
- Availability for weekends, Holidays, Early Mornings or Late Evenings
- Knowledge of product/procedures
- Patience/empathy
- Mental Acuity
- Confident/Assertive
- Demonstrate a positive attitude
211
Technical Support Engineer, Mid Resume Examples & Samples
- 3+ years of experience with appropriate computer technologies, including hardware, network, and software
- 3+ years of experience with supporting Wintel and Mac computers
- Knowledge of basic networking technologies, including LAN/WAN and wireless, Microsoft Active Directory, TCP/IP, DNS, Windows, such as NetBIOS and WINS, 802.11 wireless, and 802.1x certificate authentication
- BA or BS degree in Computer Science or Information Technology
- Possession of excellent interpersonal skills to work with staff to explain and resolve difficult technical situations and to communicate Booz Allen Hamilton's technology roadmap
212
Technical Support REP Resume Examples & Samples
- Provide parts ordering assistance to EC technicians, as required. 25%
- Effectively communicate with internal and external customers at different levels of management, and manufacturers. 20%
- Provide timely and effective technical solutions and guidance to internal and external customer issues in a fast-paced environment. 20%
- Process submitted Technician issues received via phone, email, and other electronic means. 10%
- Properly record and document issues according to company standards. 10%
- Attain specified metric targets; maintain equipment-related technical proficiency. 10%
- Research solutions as required; effectively learn and use computer-based tools. 5%
- Works a standard shift but may occasionally be asked to work a different shift. Weekends and on-call duty may be required
- Inventory duties as well as additional shipping/receiving/stocking as needed
- Basic Windows based computer skills
- Minimum 3 years successful experience as a commercial kitchen equipment, refrigeration or HVAC technician or equivalent experience in the mechanical repair industry
- Microsoft Office proficiency
- SAP CRM knowledge preferred but not required
- Ability and willingness to work in a fast-paced, office-based environment with a willingness to adapt to changing customers’ needs and expectations
213
Technical Support Resume Examples & Samples
- Product Working as part of a customer support team in supporting our customers to assist the local IT team in supporting over 200 employees
- Providing technical support in Linux and Microsoft operating systems and applications
- Providing support documentation, including procedural documentation
- Installation and configuration of hardware, software and related IT equipment and devices
- Support of Windows server, network and computing infrastructure – housekeeping tasks and daily checks
- Providing high-level technical advice to support teams
- Testing/evaluating new technology and infrastructure
- Ensure ongoing compliance with agreed standard IT solutions and related security practices
- Excellent problem-solving, organizational and analytical skills
- Ability to communicate clearly and work effectively as part of a team
- Experience with Windows XP/7 or Linux
- Applicant must be studying for an undergraduate degree in IT, software engineering or related degree
214
Senior Technical Support Analyst Resume Examples & Samples
- Answer external Client and internal user inquiries related to an existing suite of digital tools
- Log all inquiries in a Client Relationship Management tool. Respond to inquiries in established Service Level Agreements
- Identify, report and track instances where tool functionality isn't working within design parameters
- Work directly with Clients to train on any new features or tool versions
- Coordinate directly with clients to understand unique set up requirements to support their business needs
- Lead implementations of digital enrollments for Visa client institutions and processors in assigned region to ensure client expectations are exceeded
- Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without client impact
- Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives
- Prepare and maintain detailed project plans, status reports, and issues logs
- Build and enhance positive working relationships with Visa client institutions, processors and internal stakeholders
- Represent client system and operational requirements to internal Visa organizations
- Coordinate internal Visa resources to ensure delivery on commitments
- Report client project accomplishments and deliverables to management monthly
- Requires a minimum of 8 years' experience in a client support role in financial services, payment card, software or information services
- Excellent time management, organization, and planning skills are essential
- Ability to comprehend and translate technical issues
- Ability to synthesize technical information and apply to business solutions
- Able to set priorities, influence others, and manage client expectations
- Demonstrated success in client relationship management
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
- Strong verbal, written, presentation and interpersonal skills are required
215
Senior Technical Support Analyst Resume Examples & Samples
- Documents, maintains, upgrades or replaces hardware and software systems
- Assists users with questions and problems and works on complex applications
- Conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization
- Prepares progress reports for all work performed in tracking software
- Performs LAN/hard disk backups
- Ability to communicate effectively both orally and in writing
216
Technical Support Resume Examples & Samples
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
- Supports and maintains user account information including rights, security, and systems groups
- Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment
- Identifies and resolves basic communications problems
- Prepares or assists in the preparation of service record documentation
- Shows awareness of standards and regulatory requirements related to assigned tasks
- Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications
- May be responsible for accessing data from and transferring data to various databases
- May assist in the review and recommendation of the procurement and inventory of information resources hardware or software
- May write and update personal computer and mainframe application programs
- Experience in automated data processing systems
- Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems
- Ability to operate information technology systems, to communicate effectively, and to train others
- Provides assistance in the design, development, and maintenance of various system applications
- Provides technical assistance and support for applications and hardware problems
- Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software
- Reviews and recommends procurement of information technology equipment
- Maintains the necessary security controls over software
- Makes presentations and briefings for training sessions
- Prepares briefings, reports, and evaluations on system efficiency and utilization
- May be responsible for accessing data from and transferring data to various local, state, or federal databases
- Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software
- Develops procedure manuals
- Develops and makes presentations and briefings for training sessions
- Prepares briefings, reports, and evaluations on systems efficiency and utilization
- 1 to 3 years of experience in the field or in a related area
- Experience in Video and audio conferencing systems, maintenance, repair and operation is required
- 1 year experience with Polycom and Tandberg video and audio conferencing equipment required
- Security+ certification is required with background that will permit security clearance acceptance
- Must have ability to work autonomously - independent of direct supervision
- 2 years demonstrated background in customer service orientation, issue resolution, urgency training - for end customers required
- 2 years experience managing all network, routers, switches, and general IT maintenance for complete systems/multiple locations highly desired
- 2 years military or paramilitary background and experience highly desired
- Military clearance(s) highly desired
- Additional certifications - aside from the required Security+ (A+, CCNA) highly desired
217
Technical Support Spec Resume Examples & Samples
- Develop and drive the overall ESM Strategy within the IT organization
- Drive the day to day management tasks in an Enterprise Systems Management environment
- Collaborate with various internal technical teams to manage, deploy and upgrade the EM environment
- Respond to and manage trouble tickets related to the EM environment
- Ensure proper monitoring, alarming, and notification of all EMS generated events
- Analyze processes, identify weaknesses, develop and implement improvements
- Attend daily operations team meeting; create, maintain and update daily operations status reports
- Create, maintain and update EM infrastructure documentation
- Oncall 24x7; ability to work and perform tasks during non- business hours and holidays
- Ability to conduct independent assessments of technical challenges, COTS products and to perform architectural trade-offs, and other analyses
- Good analytic ability, strong judgment, and the ability to work effectively with technical staff
- Capability to work and excel in a fast-paced, constantly changing environment and moving deadlines
- Ability to multitask and prioritize responsibilities on a daily basis, often under pressure
- BS in technical field or equivalent experience
- Minimum 1 year of experience in enterprise class EM environment, preferably in a global, multi-datacenter environment
- Experience with Problem Management, Trouble Ticketing, and Service Desk systems
- Experience with Change & Incident management systems
- Maturity, poise, and confidence in the face of adversity
- Experience with Tivoli Automation products a plus
- Experience with HP tools – HPOM, HP BSM, HP SiteScope and Netcool a plus
- Experience in at least Zenoss v5, AppD, Dynatrace or Splunk is needed
- Experience with JVM and JMX based monitoring and instrumentation is a plus
- Experience with AIX performance utilities such as nmon, sar, db2 top is a plus
- Scripting Languages – Java, Perl, Powershell, etc is a plus
- Proficient with MS Office, MS Project and MS Visio-Technical
218
Technical Support Representatives Resume Examples & Samples
- Responds to customer inquires regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail
- Utilizes computer/on-line guidelines in responding to customer inquiries
- Informs customers about services available and assesses customer needs
- Handles customer problems related to product function or the replacement of defective parts
- Completes, processes, and maintains applicable paperwork and records
- Gathers information, researches/resolves inquiries and logs customer calls
- Strives to resolve customer issues on the first call without having to transfer callers
- Follows escalation procedures as needed
219
Senior Technical Support Specialist Resume Examples & Samples
- Bring deep technical skills to provide Level 2 incident management on Corporate applications and assist with performance-related issues on both live incidents and projects
- Build out the capabilities of the wider to exploit new performance related tooling like AppDynamics and to implement a more pro-active way of working in order to avoid performance issues before they happen
- Develop a pro-active approach which seeks to ensure applications are designed for optimum performance. This will be achieved through a mix of tools and processes, e.g. design reviews, design guides/check lists, toolkits, best practice, health checks, test scripts etc.)
- Drive the adoption by the Performance Team of new tools (e.g. AppDynamics) to support faster identification and triage of performance issues
- Excellent analytical and problem solving skills – able to quickly assimilate/break down complex problems/data
- Commercial awareness – ability to make pragmatic decisions on performance versus cost/impact (in terms of both infrastructure and people)
- Risk awareness – the ability to make sound judgements based on material risk to the Bank as opposed to purely technical considerations
- Level 2 incident management - complex issue triage, investigation and coordination to closure including leading triage on major incident calls
- Participation in service reviews and post incident reviews and progression of actions in line with deadlines
- Data & Configuration changes execution Batch scheduling changes (Bank Holidays schedules, etc)
- Collate data for Proactive Service Improvement Initiatives (does not include code changes) including trending of incidents, root cause and other MI to identify improvement actions
- First line for Consultancy Requests
- Own and Drive data for Capacity/Performance Management
- Ad Hoc Reporting where appropriate
- Reviewing of Implementation Plans & Release Documentation
- On call support and ad-hoc overtime as appropriate
- Maintain open and timely communication with relevant business, supplier and IT personnel, particularly Change the Bank development teams
220
Technical Support Resume Examples & Samples
- Knowledge of C or C++ programming and/or software development of real-time embedded systems required
- Experience with debugging communication protocols on real target HW platform is a plus
- Practical knowledge of electrical HW design is plus (simple PCB board layout)
- Practical knowledge of parallel sw development in virtual teams is a plus
- Demonstrated previous software design, code, and test experience is a plus
- Knowledge of Configuration Management tools is a plus (git, SVN, ClearCase …)
221
Technical Support Resume Examples & Samples
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Replacing parts as required
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new applications
- Setting up new users' accounts and profiles and dealing with password issues
- Responding within agreed time limits to call-outs
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers
- Testing and evaluating new technology
- Conducting electrical safety checks on computer equipment
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Technical Support Resume Examples & Samples
- Associates Degree preferred or equivalent work experience
- 4 years of experience working with industrial robots
- 2 years of electrical, and mechanical robot experience
- Good interpersonal, written and communication skills
- Ability to handle difficult customers & situations
- Foreign language proficiency a plus
- Self-Motivated and self-directed with strong attention to detail
- Organized and can work independently
- Punctual
- Reviews customer applications and specifications required for quoting
- Inspects customer premises to determine space available, type and quantity of designated product that can be installed to provide specific robotic function
- Submits data to Inside Sales / Product Engineering for authorization to proceed with job
- Prepares all job related paperwork and closes out Tech report when equipment is in service
- Coordinates visits, communication and analysis of customer product and company
- Conducts preventative maintenance
- Calculates advantages of new replacement products for efficient robotic operation
- Evaluates and recommends future robotic cables to meet requirements and improve system
- Seeks out information from LEONI “sister” companies when necessary
223
Senior Technical Support Specialist Resume Examples & Samples
- Reject rate Recurring Deviation rate On-time release rate Open deviations Deviation closure time CIP savings
- Proven process understanding of pharma manufacturing, GMP, Quality and regulatory aspects
- Experience in the application of problem solving tools, continuous improvement tools and aseptic knowledge
- Communicate effectively with all levels of the organization
224
Senior Technical Support Analyst Resume Examples & Samples
- Troubleshoot and configure end user devices (PC and Mac laptops and workstations, mobile devices and peripheral equipment)
- Install anti-virus software for walk-up customers
- Physically fix or repair devices with problems
- Set up personal devices for staff, faculty, and students who need access to local Hopkins networks
- Provide hands on technical assistance
- Create and modify distribution packages for software deployments
- Resolve network printer problems,troubleshoot workstation, network, and Internet access problems
- Assist students, faculty and staff on the use of installed software applications, also assist with configuring email accounts
- Provide daily reports to management on current issues
- Troubleshoot and resolve hardware and software problems (including mobile devices and peripherals) by following documentation and by using appropriate diagnostic tools to provide solutions to customer
- Act as informational resource on hardware and software questions/issues by serving on Help Desk or support desk committees. Keep current on supported technology to maintain knowledgebase and skills
- Document instructions for using various hardware and software for customers. Provide specialized training when needed. Create support documentation for the training and development of junior staff members
- Provide technical support in the use of computing devices, software products and operations by responding to customers as needed. Complete requests as assigned by meeting agreed to delivery dates to ensure customer satisfaction
- Interact with outside vendors on a regular basis and maintain warranty certification for Apple, Dell and HP
- Advanced knowledge of commonly used software, hardware, and operating systems
- Intermediate knowledge of networking concepts
- Ability to replace major system parts on a PC
- Ability to work on multiple priorities effectively
- Ability to communicate effectively in the service of users and colleagues
225
Senior Technical Support Analyst Resume Examples & Samples
- Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment
- Maintain Intel, UNIX and Server Application software
- Assist with integration and system testers to successfully test/correct software
- Provides technical support to field engineers, technicians or product support people
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Analyzes business operations to determine opportunities to automate processes and functions. Provides support to internal or external users where the product is highly technical or sophisticated in nature
- Works in different business times and on-call 24 hrs / 7 days
- Monitor performance using standard utilities
- Additional responsibilities as needed
- Advanced analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues
- Strong Windows operating system skills; Solid understanding of the available system utilities and/or logs and the proper use and interpretation of the information to isolate errors, interpret performance indicators, and apply/correlate findings to reported application issues
- Strong communication and interpersonal skills, particularly the ability to work seamlessly with other key technical and business team representatives throughout CSG
- Works well within a team environment
- Experience in Ticket and queue management
- 8 years of work experience in IT industry or related fields
226
Technical Support REP Resume Examples & Samples
- Coordinates customer requests for technical support, working through to conclusion
- Documents all support tickets in Call Center Software, including corrective action, closure comments. Responsible for adding information to the online Knowledge Base
- Assists other Technical Support Engineers with support calls
- Bachelor’s Degree or equivalent experience in Technical Support
- 2+ Years of experience
- Understanding of computer hardware, software
- Database, Email and Security experience
- Bilingual, Spanish speaking skills a significant plus
- Able to use troubleshooting steps to resolve hardware and software issues
- Exceptional Customer Service skills
- Able to work independently as well as provide team input
- Ability to communicate with both verbal and written skills in a professional manner
227
Technical Support Resume Examples & Samples
- Minimum 1 year experience in similar environments
- Customer orientation and proficient computer software skills required
- Good written and verbal communication skills in Portuguese and English
- Willingness to continuously learn and incorporate new knowledge as our technology evolves
228
Senior Technical Support Analyst Resume Examples & Samples
- Provide local and remote technical support for United Health Groups shared desktop applications
- Must be a self-starter and able to work independently while being part of a decentralized team
- 3+ years of experience with PC operating systems including Windows 7, 8 & 10
- 3+ Desktop support experience
- 3+ years of Technology Support experience
- Experience with MS Office (including Word, Excel and PowerPoint)
- Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred)
- Microsoft certifications
- Information Technology Certifications (such as CompTIA A+ or Network+) Positions in this function provide local and remote technical support to UnitedHealth Group’s computer user community. Includes installations, upgrades, computing problem resolution, diagnosis of issue severity, recovery and project implementation
- Written / verbal communication skills
- Mobile device support (Android)
229
Technical Support Resume Examples & Samples
- Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures
- Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems
- Network+, A+, CCNA a plus
230
Systems Technical Support Engineer Resume Examples & Samples
- Graduate B.Sc. in Software / Electrical Engineering / Computer Science (in the fields of Image processing or signals processing)
- Technical understanding and an ability to learn complex system
- Flexibility to work in shifts / nonstandard hours and fly to onsite support
- Self-learning abilities
- Out of the box thinker
231
Technical Support Resume Examples & Samples
- Providing 2nd line, server side application support for our hosted customers
- Investigating and owning server side issues
- Working with various teams on projects relating to hosting Front Arena within FSCloud
- Python and/or Powershell experience (or equivalent scripting language experience)
- Citrix server knowledge
- Experience with other RDBMS and operating systems
- Experience with Virtualization, Hypervisors and/or containers
- Strong understanding of Microsoft infrastructure in a networked environment
232
Technical Support REP Resume Examples & Samples
- Providing responsive technical phone support for application, hardware, OS, network, and telecom issues
- Minimum 6 months to 1 year Service Desk experience
- Communicating information effectively
233
Technical Support Resume Examples & Samples
- Intimate knowledge of remediation software for security protection and breaches
- Practical and technical knowledge with hardware, firmware, software and concepts such as routers, firewalls and mail protocols
- Capacity to observe, process and discuss highly sensitive information, as well as, media, that may be controversial or offensive in nature, as relates to customer security issues that could have possible legal implications
- Complies with company policies and procedures
- Generally requires 2-5 years' experience
- Familiarly with security concepts such as Spam, Spyware, Viruses, Bots
234
Technical Support Resume Examples & Samples
- Helps Shift leads by creating procedures, maintaining documentation (training material/procedural manuals) and
- Associates degree or equivalent work experience
- 1+ year experience with NOC concepts, practices and procedures preferred
- Help desk and/or call center background beneficial
- Experience working in a team-oriented and collaborative environment
- Experience teaching and coaching others
- Excellent analytical and problem-solving and technical troubleshooting skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment required
- Strong verbal and written communication skills; ability to effectively communicate the business needs to the team
- Self-motivated and dedicated, with a positive attitude and strong initiative to face the challenges of a very fast-paced,
235
Senior Technical Support Specialist Resume Examples & Samples
- Lab System administration
- Computer configuration (Windows, Windows Server, Linux)
- User Authentication
- Network switch configuration
- PC hardware configuration and troubleshooting
- Information Assurance
- Windows patch and Linux rpm maintenance
- ISSO duties
- Control sanitization procedures for user and hardware
- Implement the facility procedure developed by the ISSM
- Conduct ongoing security reviews and tests of the IS, periodic verification of security features and operating controls are functioning
- Quarterly patch management
- Experience with computer coldstarts (operating system installation and configuration, installation of third-party software, and fundamentals of security)
- Experience with Subversion server configuration and maintenance
- Experience with virtual machines
- Familiarity with Information Assurance Security Technical Implementation Guide (STIG) checklists
236
Technical Support Resume Examples & Samples
- Provide technical and commercial information for products and processes via phone and email
- Assist customers in product selection, troubleshooting and warranty processing
- Provide design guidance to small bicycle manufacturers
- Product knowledge and application guidance
- Bicycle frame testing
- Bicycle assembly and repair to support field testing
- Lead and champion NA aftermarket business development
- Proactive technical and inside sales support for key distributors and OE customers
- Key dealer training in the Colorado Front Range
- Trade show planning and participation
- Other tasks & duties as assigned
- 8+ years of experience in a bicycle dealership - 4 of which spent as a mechanic and 1-2 year customer service experience
- BS/BA or equivalent is desired
- Focused and team oriented individual with the ability to work with limited supervision
- Thorough knowledge of bicycle mechanics, components and brands
- Experience with bicycle distribution network to the dealers/consumers
- Familiar with Gates belt drives used on bicycles
- Ability to listen and understand customer requirements
- Able to competently and effectively communicate with dealers and small OEs
- Business math skills to support typical pricing, margin and mark-up calculations
- Applies basic knowledge of the business in establishing priorities and work plans
- Must be responsive to unscheduled requests, to shift tasks and maintain priorities
- Passion for cycling
- Strong computer skills specifically Excel
237
Technical Support Resume Examples & Samples
- Receive a high volume of inbound calls with varying degrees of questions or concerns
- Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
- Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
- Achieve productivity standards and goals set by the company while maintaining high level of customer service
- Refer unresolved customer issues to designated call center department or supervisor for further investigation
- Develop working knowledge of the company’s software
- 1-2 years of customer service experience
- Candidate must be able to sit for the majority of their shift
- Make good decisions and resolve issues in a clear, calm, and diplomatic matter
- Computer literate - Proficient with Email and Microsoft Word
238
Technical Support Engineer MD Resume Examples & Samples
- Occasionally participates in customer site visits, as necessary
- Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry/technology advances through continuous education
- Short notice and/or overnight travel, as required, to work on customer systems
239
Technical Support Resume Examples & Samples
- Receives and logs all customer interactions for Incidents, Service Requests, and Inquiries
- Responsible for routing Service Requests and Incidents to the proper support group when they are not able to be resolved at the Service Desk level
- Provides Tier 1 support for low to medium complexity issues
- Facilitates and carries out communication of service outages (planned and unplanned)
- 2-4 years’ experience in technology department
240
Senior Technical Support Analyst Resume Examples & Samples
- Provide support on escalated workstation issues which are not resolvable by second level
- Approves/Coordinate escalation to 3rd level such as internal/external support groups such as engineering, or third party vendors such as Microsoft, Apple, etc
- Participates in service improvement efforts and works closely with various stakeholders in performing root cause analysis, and defining service improvement plan and actions
- Lead on workstation projects and assigns/coordinates work activities required by technicians
- Serves as escalation point and works closely with end users to address concerns/escalations
- Approves hardware/software turned over by engineering, prior to being implemented in production
- Communicates Tech Alerts to all technicians globally
- Point of contact for gathering/consolidating technical input for updating Standard Operating Procedures
- Maintains/updates/grants access to various technical support tools/portals utilized by technicians
- Maintains call records/logs and resolution detail utilizing case management solution, Remedy
- Provisions and prepares workstations using standard images
- Setup and install new workstations, loaners and other workstation related equipment
- High degree of technical proficiency in the deployment and support of various platforms such as PC, OSX, iOS, Android, and telephony
- Experience leading technicians and assigning tasks/activities
- Experience working with third party support/service providers
- Experience providing exceptional customer support and acting as escalation point to address escalated end user issues/concerns
- Experience in the certification of hardware and hardware
- Experience writing technical documents and operational guides
- 8+ years’ experience as senior technician supporting over 1000 users
- Able to read and understand technical manuals, procedures, and OEM guides
- People-oriented
- A great listener
241
Senior Technical Support Analyst Resume Examples & Samples
- Advanced understanding of the agency business model, business strategy, business processes, and operations
- Demonstrated ability to conceive, present and recommend alternative IT Service Delivery options keeping with business strategy
- Advanced understanding and ability to articulate the business value and business cost of delivering IT services
- Proficient understanding of the System Development Lifecycle
- Proficient developing and managing SLOs
- Ability to lead and effectively implement organizational change
- Strong communication skills; both written and verbal
- Understanding of Agency organization, roles, politics, and culture
- Must be able to work in a stressful environment regularly
- Remain sedentary for significant periods of time
- Must be able to have a regular and predictable on-site attendance for a highly interactive role
- Provide advanced to Expert knowledge of Systems, Applications and Products within Level 2 Capabilities
- Demonstrated experience invoking and motivating team performance
- Strong communications skills, both verbal and in writing, with an ability to influence ideas and outcomes
- Familiarity or experience with tools and techniques as defined in Appendix B
- Uniform Modeling Language (UML) for system design
- Relational Database Management Systems DB2 and SQL Server
- Web Security (keys, certificates, trusts, etc.)
242
Senior Technical Support Specialist Resume Examples & Samples
- 2-4 years of experience working full or part time in an IT support role
- Experience as a team lead, mentor or trainer on an IT support team
- Strong knowledge of Windows 7, Windows 10, Windows Server 2008 and 2012 and recent versions of Mac OSX
- A basic understanding of TCP/IP networks and the ability to troubleshoot network connectivity issues using tools such as ping, tracert and ipconfig
- Experience administering computers/users in a Microsoft Active Directory domain environment
- Ability to use scripts to automate tasks (PowerShell preferred)
- IOS support experience
- Ability to clearly articulate technical concepts to end users with various levels of technical know-how
- Conflict resolution skills and an ability to perform under pressure
- A nothing is impossible attitude, backed by creativity and execution
- English fluency and a university degree
243
Technical Support Resume Examples & Samples
- Provide awesome support to Box customers (of course)
- Resolve web based and phone requests via Zendesk (our CRM), Community, phone, live chat, Webex and other tools
- Be both support representative and consultant for a variety of subjects related to the Box web application, desktop clients, mobile applications, and other tools
- Utilise internal tracking tools to manage issues between Customers, Box Support, and Engineering
- Have a blast making one of the fastest rising cloud content companies even better!
- Experience in Internet support or customer service
- Fluent German speaker (any additional languages a plus)
- Able to work independently and make decisions
- High attention to detail and ability to troubleshoot
- Demonstrated passion for troubleshooting issues
244
Senior Technical Support Specialist Resume Examples & Samples
- 3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or other relevant experience required
- Work history demonstrating increasing levels of responsibility and leadership
- Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or other relevant experience required
- In-depth understanding or experience with applications and infrastructure listed below
- Two or more of the certifications listed below in addition to experience or understanding of one or more areas of compliance as listed below
- Strong analytical, problem solving and quality experience
- Excellent oral and written communication skills, organizational skills, management of own time, and respect for the time of others
- Demonstrate a take ownership attitude
- Strong leadership qualities especially working with junior technicians
- Ability to establish and maintain respectful and effective relationships with management, co-workers and customers
- Demonstrated experience documenting IT related procedures & processes to improve overall team knowledge
- Demonstrated familiarity with desktop computing and support environments
- 4-5 years of Desktop Support troubleshooting in a Windows environment
- 2-3 years of Windows Server Administration
- 1-2 years as Senior Desktop Support acting as an escalation point for technical questions from junior staff
- Demonstrated in-depth knowledge and experience with selected computing platforms or network environments, including Windows 7, Windows 10 as well as Microsoft Windows Server operating systems
- Knowledge of Active Directory with technical support experience of OU structures as well as local and group policies
- Application and Infrastructure Requirements: Enterprise Applications, Blackboard Connect 5, Kronos, Cognos BI, NetMotion, Tyler – New World Systems, Dell Kace 1000/2000, Motorola-Cassidian, Code42, Cardinal Tracking, ISS 24/7, Pulse, Box, Skype
- Other: Morse Watchman, IP Sentry, LEADS2000, Visual Cut, Dameware, Motorola Cassidian, 3SI, L3 Mobile , 3xLogicm Panasonic Arbitrator, NICE Analog and IP Recorders, Panasonic, Arbitrator, Panasonic Touchbook
- Infrastructure (extends across applications): Aruba Wireless, Active Directory Administration, Windows Operating Systemm Amazon Web Services (AWS), Cisco Routers and Switches, Information Security, Juniper Routers, LDAP, Linux Operating System, Microsoft Lync, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Microsoft SharePoint, Server Hardware, SQL/MySQL, Storage Hardware, MS Server 2008/2012, SQL Server 2008R2/2012, Web Services, Enterprise Service Bus
- Programming Languages and Frameworks: .Net, XML, JavaScript, Microsoft PowerShell, SharePoint
- Certification/Licensure: PMP, CAP, CISM, CCNA/CCNP, CGEIT, CompTIA, Microsoft (MCSE, MCSD, MCSA), SQL Server
- Compliance: PCI-DSS, HIPAA, FERPA
- Project: Budgeting, Collaboration and Teamwork, Cost/Benefit Analysis, Evaluate Resources, Facilitate Collaboration, Functional Documentation, Operational Documentation, Organizational Skills
- This position requires a broad competency level with touches from the desktop, through to the server, in addition to network infrastructure and enterprise applications
- The qualified candidate will possess exceptional troubleshooting skills and the ability to apply those skills under pressure
- The qualified candidate will have an understanding of, and experience with, the use of Microsoft’s Active Directory to include group and local policies
- Experience and knowledge of OS deployment technologies, OS patching and application deployment
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in Computer Science, MIS, or a related field; OR appropriate combination of education and experience
- Past experience in a University or highly-decentralized corporate environment
- Advanced experience with Windows OS related to automated software delivery, patch management and Operating System imaging
- Demonstrated ability working with Windows Server administration, WSUS, DNS, DHCP, networking
- Hands on experience with full-disk device encryption and encryption key management
- Intermediate knowledge working with OS imaging automation - PEX/NetBoot Booting, Windows PE, Dell KACE K2000 and K1000, Symantec Endpoint Protection, Microsoft-SCCM, Code42 CrashPlan
- Intermediate skill level knowledge of Windows Group Policy, Log-in scripts, and PowerShell
- Understanding of network routing, ports and firewalls
- Experience with Illinois Century Network to include LEADS and NCIC
- Work with implementation and configuration of HID Access Control, CCure and Commend
245
Technical Support REP Resume Examples & Samples
- Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms
- Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis
- Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience
- Meet call metrics and standards as defined by the department, and enter all requests into SFDC database
- Create knowledgebase content documenting known errors, workaround, procedures and application specific information
- Keep abreast of new industry trends and how they would interact with Company products
- High School diploma or equivalent required; Bachelor's degree preferred
- 3+ years in a technical environment
- 1+ years experience in a call center environment
- Professional demeanor; ability to interact positively with customers
- Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others
- Solid working knowledge of the Windows Operating System, including but not limited to Windows XP and 7
- Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
- Working knowledge of SQL 2008 R2 preferred
- Must be knowledgeable in supporting Internet Explorer (Chrome, Fire Fox)
- Understanding of standard client/server, networking and internet fundamentals
- Understanding of MS Office and support of add-in services
- Requires strong organizational and time management skills
- Knowledge of Windows Server 2003/2008 or Terminal Services a plus
- MCSE or other technical certifications a plus
246
Technical Support Engineer / Spec Resume Examples & Samples
- Develop a solid base of general product knowledge on Kronos Workforce Central Suite products and other additional designated modules
- Provide expertise as the internal escalation point for support of Workforce Central Scheduler and Extensions for Healthcare products
- Trouble shoot, analyze and solve as well as document complex customer issues
- Replicating customer scenarios for configuration /environmental solutions and /or readying the issue for engineering review
- Analyzing customer configurations and thinking out of the box to resolve and/or find a work around or alternative solution
- Developing and documenting best practices
- Background experience in retail or healthcare environment with knowledge of employee scheduling preferred
- Previous use of Powershell SQL scripting and database experience with MS SQL and Oracle platforms
- Knowledge or experience working with Health Level-7 or HL7 standards, for transfer of clinical and administrative data between software applications used by various healthcare providers, is preferred
247
Technical Support Resume Examples & Samples
- Technical Care Professionals are expected to be available to take calls, be productive, and engage in positive interactions. This will guarantee that we are effectively meeting the needs of the customer while reinforcing trust and taking into consideration the customer’s time and availability
- Technical Care Professionals create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services
- Technical Care Professionals identify our customer’s needs by asking clarifying questions to effectively promote our products and services. They would then articulate the features and benefits in a competitive environment through successful negotiations
- Technical Care Professionals take a variety of calls while providing a unique customer experience which exceeds their expectations and needs
- Technical Care Professionals are willing to adjust and adapt to all aspects of the business in an ever changing work environment. They will be expected to understand goals, how they are measured, how to reach them, and work with others as necessary to achieve them
- Technical Care Professionals are able to demonstrate dependability, flexibility and sound judgment. This is achieved by adhering to schedules and meeting all productivity, quality and performance standards. In addition, Technical Care Professionals are expected to take ownership of their own actions and of the customer’s experience
- Technical Care Professionals take action to proactively learn new information, report customer impacting concerns, think outside the box on customer resolutions and share best practices with others
- Familiarity with Macintosh operating systems
- Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities
248
Software Technical Support Resume Examples & Samples
- Use troubleshooting techniques and programming skills to make needed modifications to customer database and ensure information integrity
- Use troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones
- Use standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries, and update the GEHC system with resolution status
- Support products or applications with little or no assistance and maintain a high level of quality following all GEHC department standards
- Implement quality solutionis at client sites
- Act as a technical resource to other members of the department and customers
- Specify, set up, code, and process complex conversion and interfaces for assigned clients meeting all project plan dates set
- Support multiple products or suites, while maintaining a high level of quality, following all GEHC department standards
- Provide customer support in 24x7 environment
- Bachelor’s degree or associate degree and one year of progressive experience within a technical service role; or equivalent (defined as High School Diploma/GED and four years progressive experience within technical service role (e.g., software, hardware, networks databases, and/or desktops))
- Computer skills, including a knowledge of software programing and database applications
- Demonstrated ability to effectively interface with cross-functional teams. 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- 1 Bachelor’s Degree with minimum of 3 years technical working experience
- 2 Knowledge and experience with the healthcare industry
- 3 Strong customer-service skills
- 4 Highly motivated team-player
- 5 Prior project or technical leadership experience
- 6 Demonstrated ability to train and mentor peers
- 7 Ability to stay calm in pressurized situations and coach people through solving problems
- 8 Ability to drive improvements in efficiency
249
Technical Support Resume Examples & Samples
- Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected
- Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner
- Escalating with internal or external support resources and SME’s when necessary
- Supporting users in the use of the ServiceNow platform by providing necessary advice and/or training
- Identify self-service documentation gaps
- Participation in limited project work as delegated
- Responsibilities include a direct contribution to knowledge management
- Provide input on policies & procedures
- Perform initial triage of customer cases with documented solutions and/or workarounds
- Act as a Language Triage function when customers do not have the ability to speak English (Italian). Act as an intermediary (HUB) between the customer and backend English GRID
- Must have a Technical background and ability to learn and absorb technology quickly
- Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired
- The ability to communicate effectively with people at all levels
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem
- The ability to work as part of a team and on their own initiative
- Positive & Flexible attitude
- A good understanding of the ServiceNow platform is a definite advantage
- Experience with using and troubleshooting SaaS applications
- Besides strong knowledge of English, fluent (verbal, written and spoken) Italian is essential
250
Technical Support Resume Examples & Samples
- Associates degree in a mechanical related field or equivalent work experience with air pollution instrumentation and/or other mechanical / electro-mechanical machinery
- 3-5 years of experience and/or education in a service related environment, particularly oriented toward electronic, pneumatic and electromechanical instrumentation
- Must have experience using the following test equipment: VOM, oscilloscopes, recorders, hand tools, test jibs and custom test equipment as required
- Must be able to communicate and articulate professionally and clearly both verbally and in writing
- Must possess problem solving skills, strong digital and analog skills, and the ability to troubleshoot in a logical manner with high attention to detail
- Requires general computer skills and knowledge of Word, Excel and Power Point programs
- Excellent interpersonal skills required for customer and team interaction -Environmental Industry product knowledge, a plus
