Tech Associate Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the tech associate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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K Ryan

Karen

Ryan

16460 Rodriguez Stream

Chicago

+1 (555) 923 6448

16460 Rodriguez Stream

Chicago

Phone

p +1 (555) 923 6448

Experience Experience

Detroit, MI

Tech Associate

Detroit, MI

Ankunding, Hintz and Littel

Detroit, MI

Tech Associate

Working knowledge of routine processes
Working knowledge of policies, procedures, and precedents in the specialty area
Great work environment
Eligible to work in the United States
Be willing to make a full-time commitment of 40 hours a week for 10 weeks from mid June to mid August in the SF Bay Area
Proficient at troubleshooting problems to the component level and performing root cause analysis of the failure
High paced Print Center/warehousing environment (noisy, dusty, fumes with little privacy)

Chicago, IL

Practice Tech Associate

Chicago, IL

Torp, Gutkowski and Gleichner

Chicago, IL

Practice Tech Associate

Performs practice specific technical procedures based on specialty area
May prepare patient for examination
Explains procedure/test/exercise/examination in easy-to-understand terms based on professional knowledge
Sets-up equipment or exam room to administer procedure
Monitors patient condition
Directly observes patient during procedure/test/exercise/examination
Recognizes and promptly reports to the physician changes in the patient’s condition and/or motor abnormality complaints by the patient

present

Detroit, MI

Senior Tech Associate

Detroit, MI

Parker Group

present

Detroit, MI

Senior Tech Associate

present

Creating support documentation and updating existing documentation
Voice of the customer to track their incidents while alleviating the Service Desk team time spent to chase, so they can continue handling incoming incidents
Tracking, Monitoring and Status Reporting of activities
Automating routine tasks, Addressing issues related to access, interacting with Vendors
Perform User Acceptance Testing, Latency Testing and other related Testing
Analyze new and emerging trends in testing, evaluate alternatives, and conduct feasibility studies
Execute Manual Test Plan using ALM as the central tracking tool

Education Education

Associate’s Degree

University of Illinois at Chicago

Associate’s Degree

Skills Skills

Good communication skills, detail-oriented and great team player spirit
3+ years experience as a QC specialist with strong sense of quality in mind
Excellent in Microsoft Office software. Knowledge of ERP and database systems is
35% Operation of High Speed digital equipment. Both Color and Monochrome
Effective verbal, written and listening skills in both Chinese and English
10% To assist in file manipulation
15% Help with bindery and bindery projects
25% Process STO’s in SAP (PTM)
15% Maintain and assist other print center staff in the use of the right angle folder

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15 Tech Associate resume templates

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Noc Tech Associate Resume Examples & Samples

The NOC is a 24/7/365 operation. Employees must be flexible willing and able to work rotating and/or non-standard work shifts, including evenings, overnight, weekends and holidays
Quickly identify and analyze network events from NMS
Troubleshoot and evaluate problems. Recommend the best solutions while escalating to next tier support and above, according to NOC procedures
Follow through and assist in troubleshooting after escalating to next tier staff
Respond to incidents and activities. This includes, supporting SLA commitments between Network Operations and Customers (internal and external)
Understand and respond properly to escalation procedures
Satisfactorily complete and maintain quarterly internal training and certification standards
Demonstrates excellence and an attention to detail in written and oral communications (grammatical, spelling, facts, layout/style, professionalism)
Excellent analytical and decision-making skills
Prior experience with oversight/tracking of restoration and resolution activities within a multi-tiered support organization
Proven ability to track multiple resources working on multiple, concurrent incidents/problems
Proven ability to manage multiple incidents/problems across varying timelines
Proven ability to effectively troubleshoot and isolate issues
Proven, well-rounded diagnostic and troubleshooting skills
Sufficient knowledge of the processes and procedures utilized in the course of day to day activities (i.e., Event, Incident, Problem, Change, and Configuration Management)
Established interpersonal skills, telephony skills, and typing skills
Extensive, well-rounded technical knowledge of cable and telecommunications networks
Working knowledge of voice communications, including local and long distance traffic flows for both switched and dedicated access
Working knowledge of VoIP communications and networks including IP network understanding and VOIP Protocols
Utilize the OSI model as a guide for systematic network troubleshooting
Understand IP protocols (like http, RTP, FTP, SIP, RTCP) and routing protocols (IGRP, BGP, OSPF)
Knowledge of various OS including Unix/Solaris/Linux, Windows server, and applications (Cisco, VERITAS, backup, IMAP/LDAP, Oracle, Net
Hands on experience (telnet, ssh, ping, traceroute, etc.)
Basic understanding of DNS
Basis understanding of LAN/WAN networks
CCNA or equivalent experience preferred
Working knowledge of HFC network architecture preferred
Network/NOC experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination
Ability to work under pressure and within a fast-paced environment
Ability to work independently as well as function successfully within a team
Must be willing to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem solving skills
Assertive to drive issues as appropriate through to resolution, while maintaining professionalism in all communications with both internal and external
Solid multi-tasking and detail orientation skills
Must have mature judgment and the ability to relate well with others
Experience with ticketing systems (Remedy preferred)
Experience with network monitoring systems (Netcool and/or Big Brother)
Strong computer skills - including solid working knowledge of Windows-based applications
Must be able to manage heavy workloads and high levels of activity and stress
Must be able to manage multiple projects simultaneously, including resources, priorities, and timelines

Noc Tech Associate Resume Examples & Samples

Exchanges information requiring some interpretation and/or persuasion to ensure proper action. Applies tact to discuss problems, deliver reports or make recommendations
Vendor/Operator experience is preferred
Excellent interpersonal skills with emphasis on verbal/written communication including the ability to present performance feedback effectively and conflict resolution
Ability to learn and follow emergency and accident procedures
Ability to add, subtracts, multiply, and divides in all units of measure
Ability to compute rate, ratio, and percent
The NOC is a 24/7/365 operation. Employees must be willing and able to work rotating and/or non-standard work shifts, including evenings, overnight, holidays, weekends
This is an on call position and candidate must be available via cell phone or pager 24x7 while on call
Vocational/Associates degree or equivalent work experience. Bachelor's degree is a plus. CCNA, equivalent experience or equivalent / related vendor certification preferred

Senior Tech Associate Resume Examples & Samples

Provide the 1st and 2nd level technical support to all Encryption related issues
Assist end user (BOA Associates / External Clients) in setting up as a new user for Encryption in different platforms
Troubleshoot email encryption issues
Handle live calls / voicemails
Respond to email received in group mailbox and provide real time resolution
Escalate issue to next level if issue is unresolved
Experience in a customer service & support role
Knowledge of the Banking Industry and Federally Regulated laws surrounding email retention, data retention and reporting

Senior Tech Associate Resume Examples & Samples

Review requirements, user specifications and other project documentation to understand the application and perform effort estimation analysis
Develop and maintain functional scripts in QC
Execute scripts, prepare execution reports and log defects
Coordinate with upstream testing team and development team to drive testing related activities
Create project deliverables including test plans, estimation, test reports and dashboards
Participate in project meetings, peer reviews and strategic initiatives
Share best practices on the team and encourages incorporation for delivery excellence
Analyze new and emerging trends in testing, evaluate alternatives, and conduct feasibility studies
University Degree
5-8 years of Operations experience in Payments/Investigations or Reconciliations areas (OR)
5-8 years of hands-on experience in testing projects in Payments/Investigations or Reconciliations areas
Experience in SWIFT payments. Thorough understanding of various types of payments - MT103 / 202 / 202COV
Experience in Swift messages pertaining to investigations & billing – MT199, 299, 192, 999, 191, 210 etc
Good working knowledge on SEPA Payments Processing

Senior Tech Associate Resume Examples & Samples

Coordinate with the Enterprise Tool Owners/Stakeholders for testing the Infrastructure Tool releases like SMTools, CM, SELMA, BART, AMP and SDInfo
Should have UNIX understanding for testing server packages
Should have good understanding of the SCCM and/or IEM
Understands the Test Requirements mentioned in ALM and should be able to create/update relevant Test Plans using existing templates
Should be able to build test devices (Virtual/Physical) using VMWare 10.0 and create a relevant Test Environment based on the requirements
Execute Manual Test Plan using ALM as the central tracking tool
Investigate and Identify any defects in Applications under test, if any defects found in the application then create defects using ALM and follow up with engineers to fix the same. Tracks defects
Active involvement in Build Testing (MDT and OSD Builds). Should strictly adhere to the release cycles of all the builds
Regular and frequent communication through chat, e-mail or phone with the onshore team is required to update the status and seek additional information/clarification
Look for Innovation and automation opportunities in the existing DMO Tools and also develop new methodologies
Focus on Customer/Clients- Demonstrates sense of urgency for meeting SLAs. Earns business partner loyalty through Customer Service attitude, efficiency & accuracy
Ability to take ownership of the assignments to ensure seamless service delivery
Minimum 2yrs of hands on experience and good understanding of HP ALM
Shift Timings : 5:30 to 14:30 / 7:30 to 16:30
SDLC knowledge
OS (Win 7 and Win 8) knowledge troubleshooting skills
Basic knowledge of various applications used in day-to-day activities is mandatory (Microsoft Products, Adobe Products, Oracle Products)
Should be able to communicate effectively and clearly across audiences (business partner, internal and external service providers)
ITIL V3 Foundations certification
Exposure to SCCM and Networking basics

Senior Tech Associate Resume Examples & Samples

Assisting L1 Support analysts with the incident assignment to L2 support groups
Provide information to customer/end-user regarding the status of their incidents
Service Desk team interface with the L2 team
Voice of the customer to track their incidents while alleviating the Service Desk team time spent to chase, so they can continue handling incoming incidents
Coordinates/Manages incident resolution with various workgroups
Communicates with the customer/end-user to gain agreement that the incident has been resolved and can be closed
Responds to alerts generated by Incidents which have breached Service\Operational Level agreements
Monitor queues with the largest end user call backs
Proactively report and communicate with groups in reference to their aged incidents
Determine routing of issues sent back to the queue from various groups
Route and escalate incidents with level 2/3 or vendors
Assist with getting issues back from vendors to internal support groups when needed
Functions as a catch all for the Service Desk when unsure of where to route an issue
Handle all incident escalation requests made by a user
Manage escalations generated via, Incident, email, supervisors, and chats
Obtain ETA and next steps from level 2/3 or vendor and provide back to client

Senior Tech Associate Resume Examples & Samples

Minimum of 18 month experience in Technical troubleshooting. (Outlook/SharePoint / LYNC)
Good customer service skills with excellent communication Skills (English- Speaking, Writing and Comprehension)
Communicates effectively and clearly across audiences (business partner, internal and external service providers)
Continuously learn and adapt. Demonstrated ability to learn new tools, process and technologies
Focus on customer/clients – Demonstrates sense of urgency for meeting Service Level Agreement; earns business partner loyalty through customer Service attitude, efficiency & accuracy
Familiarity with ITIL will be advantage
Organized and able to multi-task in a fast-paced environment
Highly motivated, able to work independently & a self starter
Knowledge on Outlook, SharePoint, LYNC 2010/2013 and Mailbox issues
Speaking / presentation skills in a professional setting

Senior Tech Associate Resume Examples & Samples

Accountable for design, development and testing of all data transformation, extraction and migration activities
Work with the data architect to ensure that all ongoing data transformation, de-duplication, extraction and load functions once ready for production deployment are documented
Level 3 support on the data to end-users/ application users
Work with data owners to verify and obtain approval that any transformed data retains its accuracy
Execute data conversion, data migration jobs as required
Work closely with the data administrator to quantify data conversion/ migration processing impact with ETL tools and assist in performance tuning
Job Location- Mumbai, Chennai, Gurgaon
Bachelor's or equivalent degrees in computer science
At least 4-6 years working in SSRS/SSIS/SQL with SQL databases, Oracle Experience in Data Conversion and analysis
Strong hands-on experience of SSRS/SSIS/SQL
Good understanding of BI / DW concepts
Well-versed with all the aspects of SDLC – will be an add on advantage
Ability to work in a Team and as well as an Individual Contributor
Self-starter capability, ability to acquire new skills autonomously

Senior Tech Associate Resume Examples & Samples

User and batch job issue resolution
Creating support documentation and updating existing documentation
Investigation of root cause analysis and irreversible corrective action
Will work closely with Business Partners and Development team
Hands on support of the applications
Disaster recovery test coordination, preparation and execution
Change request management
Should be a Graduate in any stream ( 0-2 years Exp )
Willingness to learn and adapt to changes
Oracle SQL / PL SQL

Senior Tech Associate Resume Examples & Samples

Monitor and Troubleshoot Server Alerts and issues related to Autonomy Tools
Provide on Call Support during weekends
Provide Operational Support for Autonomy Message Manager, Digital Safe, DSMail & Supervisor
Automating routine tasks, Addressing issues related to access, interacting with Vendors
Work on User Provisioning Request, Profile Management
Attend Daily & Weekly calls and Provide Incident/Change and Request and to discuss calls related problem tickets
Perform User Acceptance Testing, Latency Testing and other related Testing
Participate in Server Patch Activities
Generate Daily & Weekly Reports for LOB
Testing before and after any type of Migration activities
Experience requirement: 3 - 4 years of relevant experience
Minimum 4 years experience in Windows Administration
Knowledge of Windows Server 2003/2008
Understanding of Microsoft Exchange 2007/2010
Good Monitoring & Troubleshooting Skills
Communicates effectively and clearly across audiences (Business Partners, Internal and External service providers)
Basic knowledge on SCOM 2007
SharePoint knowledge is an added advantage
Familiarity with CAMM or Autonomy applications
Candidate should have Technical understanding of SMTP mailflow
Candidate should have understanding of PowerShell and VB scripting
Familiarity with ITIL will be an added advantage

Senior Tech Associate Resume Examples & Samples

Ability to understand and follow the incident management process
Tracking, Monitoring and Status Reporting of activities
Understand stakeholder’s expectations and objectives
Participate/host calls independently with onshore business and vendors team
Should be able to understand the problem and recommend solutions by following SLAs
Hands-on experience on Base24, ATM with sound knowledge of ATM and POS Transaction processing
Understanding of different ATM components
Ready to work in rotating shifts including weekend
Host and Support change and Incident Bridge
Join reconvene bridges as per schedule
Should have strong experience on Tandem systems
Should have strong Base24 ATM and Base24 POS transaction processing
Understanding of ATM hardware and different components
Database - Enscribe, Nonstop SQL, SQL Server

Mech Tech Associate Resume Examples & Samples

Fabrication / Build / Rework of the products and assemblies
Perform the assembly of the products using standard, repetitive electromechanical techniques, use of basic hand-held tools with good dexterity
Solder in accordance with specified workmanship standards
Follow shop safety practices and procedures during assembly operations
Ability to work with epoxies, paints, adhesives and coatings
Ability to work from designs, work instructions, and verbal instructions
Ability to complete in house Solder, Optics, ESD and FOD certifications
Ability to use Microsoft Office products
Strong attention to detail and excellent manual dexterity
Capable of perform precision assembly and soldering

Tech Associate Resume Examples & Samples

Is proficient in the use of digital test equipment and Oscilloscopes
Ability to solder to IPC workmanship standards
Ability to use Excel and Word for reporting and or data collection
Basic knowledge of quality systems, cGMP, and precedents, policies, and procedures in the specialty area
Working knowledge of routine processes
AA/AS degree plus 5-7 years related experience or equivalent or a recent graduate with a BS in engineering Strong trouble-shooting and problem solving skills
Hands-on able and willing to test, build and trouble shoot to support the production of instruments
Knowledgeable of micro-fluidics desirable
Possess a high attention to details
Demonstrates a strong quality and customer (internal/external) focus
Shows pride in work quality and demonstrates a high level of dependability
Demonstrates effective oral and written communications skills
Able to effectively collaborate and work with others

Tech Associate Resume Examples & Samples

Bachelor or above degree or above in Biology, Chemistry or related field
Effective verbal, written and listening skills in both Chinese and English
Good communication skills, detail-oriented and great team player spirit
Excellent in Microsoft Office software. Knowledge of ERP and database systems is a plus
3+ years experience as a QC specialist with strong sense of quality in mind

Tech Associate Resume Examples & Samples

Proficient in the use of digital test equipment and Oscilloscopes
AA/AS degree plus 7-10 years related experience or equivalent or a recent graduate with a BS in engineering
Ability to selectively extract, verify, and compile information from a variety of sources to be applied in the completion of multiple step procedures

Tech Associate Resume Examples & Samples

Knowledge of all print related processes. Needs to have Computer related knowledge for digital print processes
Needs to have good mechanical abilities
Clear and consistent communication skills. Both written and verbal
Digital Printer experience and Adobe Acrobat 8+ required. Familiarity with Microsoft Office Suite, Word, Excel, and PowerPoint
4+ years experience as a Key Op/Digital Print Operator. Experience is a must. High Speed. Experience with imposition tools such as Quite Imposing Plus 2 and software knowledge of Pit Stop Pro 7+, Photoshop, QuarkXPress and Adobe InDesign, are desired
Technical or Associate degree or equivalent experience

Practice Tech Associate Resume Examples & Samples

May prepare patient for examination
Explains procedure/test/exercise/examination in easy-to-understand terms based on professional knowledge
Sets-up equipment or exam room to administer procedure
Monitors patient condition
Directly observes patient during procedure/test/exercise/examination
Recognizes and promptly reports to the physician changes in the patient’s condition and/or motor abnormality complaints by the patient
May maintain medical records. Logs and documents procedures, tests, exercises and examinations performed, as required
May maintain supply inventory for assigned area
Checks completeness of purchase order requisitions
Reviews stock levels, storage locations and utilization of film inventories, medical and surgical supplies
Receives and stocks supplies
Performs related duties, as required
Graduate of an approved program in practice technical specialty, preferred

Digital Tech Associate Resume Examples & Samples

Assist customers in providing them with different options on buying a cell phone
Communicate and respond to customers appropriately, locate merchandise, and provide requested assistance if necessary
Assist customers with printing digital prints. Assist at digital kiosk; assist with cell phone/wi-fi connection for printing of digital prints; assist with passport photos; assist with all ancillary services, to include photo books, calendars, photo gifts, greeting cards, etc
Assist customer with the Q-Pay kiosk, a bilingual customer facing touch screen monitor in the front store used to process Bill Pay, Top up for Cellular, Top up and purchase for International and Domestic Long Distance
Assist customers with lottery purchases
Assist customers with international money transfers, allowing customers to transfer funds
Ensure a safe and clean environment by maintaining safety standards, performing maintenance, and cleaning as required by front-end operations, including eliminating obstacles in the kiosk
Monitor area for signs of shrink and potential security risks, such as inspecting merchandise that appears to have been tampered with or opened, and contacts management when problems identified
Maintain the overall appearance of the kiosk area by regularly pulling merchandise from register area, shelves, and risers
Validates customer’s identity and makes a copy of the customer’s driver’s license and another form of identification and attaching it to the cell phone contracts
Communicates with customers via phone about services and equipment available; ensures activation and contracts are done in-person
Operates the POS registers to complete sales transactions

Electronic Test Tech Associate Resume Examples & Samples

Must have an electronics background with 5-10 years complementary work history in a manufacturing environment or service environment
Demonstrated proficiency with test equipment such as oscilloscopes and logic analyzers including triggering, waveform capture and comparisons
Demonstrated proficiency with personal computers including word processors and spreadsheets
Must comprehend blue prints and schematics
Experienced in dielectric and hypot testing and safety measures involved when performing test
Knowledge of electronic theory including microprocessor based products
Must be able to give direction and guidance in electronic trouble shooting techniques and repair
Must be able to schedule trouble shooting activities to complement production requirements
J-Std-001 certification preferred
Knowledge and familiarity with IPC610 is a plus

Tech Associate Resume Examples & Samples

Preferably a senior pursuing a Mechanical Engineering degree, with plans to return to school in the following term (you are not eligible for this program if you have already graduated)
Some modeling experience and the ability to conceptualize/communicate ideas
Have a grade point average of 3.0 or better (on a 4.0 scale)
Eligible to work in the United States
Be willing to make a full-time commitment of 40 hours a week for 10 weeks from mid June to mid August in the SF Bay Area

Screen Tech Associate Resume Examples & Samples

Creating, maintaining and repairing screens
Clean screens
Coat screens with emulsion
Audit screens to verify quality
Ability to count, add and subtract, distinguish and recognize colors, read and write
No experience needed (training available)

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