Servicenow Architect Resume Samples

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J Pfannerstill

Jarrell

Pfannerstill

6757 Schmidt Views

New York

+1 (555) 326 9737

6757 Schmidt Views

New York

Phone

p +1 (555) 326 9737

Experience Experience

Chicago, IL

Servicenow Architect

Chicago, IL

Ernser, Marks and Wilderman

Chicago, IL

Servicenow Architect

Primary contact for working with Vendors and providing direction to the ServiceNow Administrators and Developers
Develop and manage the application roadmap for enhancements and development
Working knowledge of web applications, networks, protocols and email
Provides detailed technical architecture analysis, design and direction on development activities
Design, develop, and maintain integrations with other applications such as Active Directory, Workday Altiris, Casper, Jira, etc
Build out and standardize our code management procedures related to our ServiceNow implementation
Provide ServiceNow data, reporting, and analytics in support of business operations and metrics

Chicago, IL

IT Servicenow Architect

Chicago, IL

Mayer LLC

Chicago, IL

IT Servicenow Architect

Assist in developing new ServiceNow solutions, including proof of concepts, wire frames and mock-ups
Assist with the testing, installation, and implementation of new / improved ServiceNow applications
Manage dependencies and integrations among ServiceNow and external platforms such as project management and file sharing platforms
Provide daily customer service to all ServiceNow users that submit questions and service requests to the SNC production support team
Develop and deliver training programs relevant to Service Now use and administration for end users
Play a substantial role in driving break/fix analysis
Deliver training programs relevant to Service Now use and administration for end users

present

Los Angeles, CA

Servicenow Solution Architect

Los Angeles, CA

Christiansen-Schamberger

present

Los Angeles, CA

Servicenow Solution Architect

present

Customizing and developing for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting
Implements technology architecture guidelines for technology infrastructure and application development
Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management
Builds business case for other teams in the organization to utilize the platform for additional features outside the IT Service Management processes
Analyzes the current business and technology environments to detect deficiencies and recommends ServiceNow solutions for the improved uses of information technology
Partners with applications and technology teams. Participates in team meetings, provides guidance, identifies architectural gaps and/or issues and helps guide the team(s) toward resolutions
Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided

Education Education

Bachelor’s Degree in Computer Science

Chapman University

Bachelor’s Degree in Computer Science

Skills Skills

Ensuring the reliability, stability, and scalability of a continually expanding platform
Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking
Overall architecture and design of a large highly customized deployment that supports primarily non-IT users
Ensuring a stable and secure environment
Professional development and tuition reimbursement
Performance equity, variable incentive bonus plan, 401K company match
Ability to communicate effectively both verbally and in writing
Understanding of ITSM best practices, Human Capital Management processes, case management, and incident management processes
BS in computer science or related field desired
5-7 years experience implementing and enhancing a broad spectrum of the ServiceNow platform (Incident, Problem, Change, CMS, CMDB, GRC, Scrum)

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Servicenow Architect Resume Examples & Samples

The position offered is for a ServiceNow Architect who has worked in a large financial institution with the ServiceNow product for the last 4-5 years, has 8 years' experience of ITSM technologies / processes, and overall IT experience of at least 12 years
Understands technical and functional design requirements for ServiceNow
Architect Integrations with ServiceNow using LDAP, SSO, Mid server, web-services, Email and other relevant technologies
Should be able to create prototypes / proof of concepts
Experience with Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Service Requests and SLM
Information gathering activities such as surveying, analyzing and evaluating processes, products and services, by using a variety of internal and / or external data
Determine required solutions and assist in implementations
Document as is and to be processes and business requirements documents

Servicenow Architect Resume Examples & Samples

Get to know the needs of internal users and lead requirements gathering sessions
Prepare requirement specifications and solution designs
Configure all application UIs, workflows and notifications
Design, develop, and maintain integrations with other applications such as Active Directory, Workday Altiris, Casper, Jira, etc
Maintain and improve the internal IT portal website
Provide leadership, mentorship and technical guidance to team members
Communicate clearly with technical and nontechnical colleagues alike
Facilitate the implementation and integration of all modules
Facilitate and test all system updates and configuration changes
Ensure configuration consistency across development, test and production environments
4+ years of IT experience
3+ years JavaScript experience
2-3 years in ServiceNow experience
Experience implementing ServiceNow modules including : Incident, SLA, Surveys, Change, Problem, Service Catalog, Configuration Management, LDAP, SSO, MID Server, Inbound emails
Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email)
DAP, SSO and mid-server implementation and integration
Experience in designing and developing SOAP and RESTful web Services
Good understanding of ITIL v3 processes
Working knowledge of web applications, networks, protocols and email
Excellent verbal/written communication, problem solving ability, and time management skills
Project Management or front end UI experience a plus
Strong attention to detail and a commitment to quality in line with the standards of The New York Times

Servicenow Architect Remote Resume Examples & Samples

2 Identifies methodologies for testing functions, summarizing data to develop a recommended course of action, and analyzing and modifying existing system logic difficulties and documentation as necessary
7 Performs systems analyses of business and/or computing environment problems of diverse/difficult scope and complexity that includes requirements definition, interfacing with users, and providing cost and benefit analyses
Analyzes new and existing architectures, researches solutions, specifies long term direction, and ensures engineering platforms meet reliability expectations to enhance customer satisfaction
Researches technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards
Experience working with company products and/or client or vendor related technology

Servicenow Architect Resume Examples & Samples

Education: Bachelor's degree in computer science, information systems, engineering, mathematics, business, or other related scientific or technical discipline desired. Education can be substituted by at least 5 years of directly relevant experience
Required Skills/Experience
At least 6 years of ITSM Operations experience with at least 3 years experience in a ServiceNow architectural role. Proven track record successfully managing IT systems in a complex, diverse and challenging business and IT environment. Proven track record in resource management, including mentoring and coaching, performance management and financial management. Entertainment industry experience preferred
Strong written and oral communications skills are essential. Must be self-motivated, proactive, and require little to no supervision. Must have the ability to interface directly with the customer, senior-level and mid-level management and software development team members
Working knowledge of implementing and managing ITSM Platform within the ITIL Framework. Expert ability to write and present effective materials, including presentations, status reporting, etc. Strong ability to build, influence, lead, and motivate effective teams towards end results. Proven ability to lead effective meetings that are tailored to the audience. Demonstrated ability in IT structured analysis methodologies such as process flow definition and data flow diagramming. Demonstrated ability to create simple to complex plans, timelines and work breakdown structures using management tools such as MS Project. Demonstrated effectiveness at defining and negotiating contractual terms. Ability to use problem solving techniques, such as root cause analysis, to resolve issues
Interested Candidates should submit a completed resume and cover letter to

Servicenow Architect Resume Examples & Samples

Demonstrate hands on expert knowledge of ServiceNow toolset and integrations with related systems
Develop, maintain and enhance applications on the ServiceNow ITSM platform (help desk/service management, change management, problem management, procurement, asset management)
Leverage both proven and innovative technology approaches to solve challenging business problems
Provide technical assessments, written documentation and technical expertise
Design and enhance reporting solutions both within ServiceNow together with supporting tooling configurations and/or functional specifications, based on industry best practice
Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
Work on continuous improvement by sharing experiences and knowledge with the team
Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
Work on the ServiceNow Vendor selection process
Primary contact for working with Vendors and providing direction to the ServiceNow Administrators and Developers

Servicenow Architect Resume Examples & Samples

3 years’ experience with ServiceNow configuration
3 years’ experience with ServiceNow development
Knowledge of ServiceNow Architecture
Experience with ServiceNow evolution planning (upgrade releases, system health/stability/performance, etc.)
Experience gathering and documenting requirements from Client / Business

Servicenow Solution Architect Resume Examples & Samples

Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations etc
Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management
Defines coding standards for the platform and integrations best practices, as required. Ensure platform is security compliant as per the company policies
Partners with applications and technology teams. Participates in team meetings, provides guidance, identifies architectural gaps and/or issues and helps guide the team(s) toward resolutions
Implements technology architecture guidelines for technology infrastructure and application development
Analyzes the current business and technology environments to detect deficiencies and recommends ServiceNow solutions for the improved uses of information technology
Integrates requirements, workflow, and logical processes with the hardware and operating system environment and interfaces between diverse systems
Establishes auditing procedures and periodic external reviews to ensure continued system and data integrity
Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Lead all upgrade projects to ensure minimal impact to existing operations while enabling new features
Builds business case for other teams in the organization to utilize the platform for additional features outside the IT Service Management processes
Takes decisions with short-term impact independently, within a clear program of action and guided by precedence
Determine tactical and operational objectives and medium-term planning for systems or applications within their accountability
Develops solutions independently and manages specific initiatives to deliver tactical results with managerial support where required
Knowledge and understanding of software architecture principles as they apply to solution and application architectures, specifically for portals, web sites and systems integration project
Customizing and developing for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting
Integration (interfacing) of enterprise software systems with ServiceNow
Develop roadmap and blueprints to enable business areas transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction
Demonstrated ability to achieve high level of stakeholders’ Satisfaction on all engagements
Ability to convey complex technical information to ITTP Architecture and Engineering
Ability to convey BU information both to engineers and senior managers

Servicenow Functional / Solution Architect Resume Examples & Samples

Previous experience implementing and configuring the ServiceNow software suite (from the Eureka release onwards) in one or more of the following modules: Incident Management, Problem Management, Request Management, Change Management, Performance Analytics, Asset Management, Release Management, Asset Management, IT Cost Management
ServiceNow Administrator-level training and / or equivalent hands-on experience
In-depth understanding and hands-on application of Service Management business processes. ITIL knowledge is a plus
Capable of managing own workload as well as planning / directing the activities of others. Includes work planning, creation of status reports, managing project financials, etc
Experience working with a large, diverse functional and technical team on multiple concurrent streams / tracks of work
Ability to review / interpret / distill requests from the business community and translate them into functional and technical requirements which can be estimated for complexity and then queued for implementation
Polished oral and written communication skills

Servicenow Solution Architect, Platform Owner Resume Examples & Samples

2) Identify and accelerate the elimination of applications and infrastructure which are not Invest platforms
Lead, mentor, and coach Solution Architects I & II to build their skills and readiness in technology, portfolio, and platform responsibilities
Lead focused proof-of-concept activities for technology assessments, communicate findings, develop portfolio roadmaps, investment prioritization, and successful implementation and adoption
Drive adherence to IT strategy and IT standards in design processes for 3rd party services, products acquired, internal services, integrated hosted solutions, and hardware/software vendors
Ensure that portfolio/platform performance meets or exceeds operational metrics for scalability, security, compliance, performance and quality in accordance with negotiated service level agreements
Proactively drive the assessment and resolution of software, hardware, or process defects discovered throughout the pre-launch, post-launch, and quality review processes
Ensure that financial planning and controls for IT portfolio/platform decisions provide a return on investment, cost savings, performance improvement and clearly link to the defined business strategy
Ten (10) or more years of experience in technology solutions engineering, technical infrastructure, or technical operations is preferred
Participation in on-call rotations and working at a “hands on” level with Tier 3 technical support teams
One or more years of experience in the healthcare or medical industry (optional)
Knowledge of Meditech, Siemens, Cerner, Allscripts, and McKesson products (optional)
Knowledge of HIPAA and HITECH, Security Privacy plus, and Generally Accepted Privacy Principles (desired)
Expert level Service Now knowledge to help design, deploy, grow and maintain Enterprise ServiceNow Enterprise Service Management platform. This is a lead role
Demonstrated leadership driving technology solutions from design through implementation thru a flexible staffing model which leverages cross-functional teams comprised of employees, vendors, outsource partners, and contractors across multiple locations
Demonstrated success in architecting large-scale and long-term technology transformation
Deep awareness and understanding of emerging trends and technologies in IT and Healthcare
Deep knowledge of information, software and technology infrastructure management principles, methods, standards, and techniques
Java Application Server with WebSphere products
Relational databases and leading edge data warehouse approaches
Common web technologies such as HTML5, Javascript, CSS, REST, and SOAP and web development integration approaches as TOGAF and SOA
Infrastructure technologies such as load balancers, fire walls, clustering, encryption devices, SAN, virtualization, and cloud services
Operating systems such as AS400, UNIX/Linux, Windows
Disaster recovery and business continuity planning

Servicenow Architect Resume Examples & Samples

BS in computer science or related field desired
5-7 years experience implementing and enhancing a broad spectrum of the ServiceNow platform (Incident, Problem, Change, CMS, CMDB, GRC, Scrum)
Experience leading ServiceNow configuration resources spread throughout the globe
Experience effectively managing a diverse set of stakeholders as well as ability to communicate and present of information technology solutions to all levels of the organization
Understanding of ITSM best practices, Human Capital Management processes, case management, and incident management processes
Experience in supporting vendor proposals, assessment, negotiation, and management
Exposure to the following applications and technology is desired: Oracle ERP, Taleo Applicant Tracking, Active Directory, Jive, Javascript, and CSS
Must be able to problem-solve and troubleshoot, in addition to the ability to work independently in a dynamic team environment

Servicenow Architect Resume Examples & Samples

Work collaboratively with clients that have varying expertise and exposure to Service Now and ITIL concepts in order to solve complex problems
Provide an interface between the client and technical teams
Define strategic solutions and tactical implementation approaches to support clients’ needs
Own detailed project effort estimates and associated resource plans
Mentor and support technical teams
Ensure solution delivery is consistent with the project vision and objectives
Identify subsequent areas for solution enhancement and expansion
Other project delivery roles from time to time, as required
Maintain personal knowledge of ServiceNow product development
Able to step in as a developer, as needed to assist technical teams
Other activities, as directed by management or as required by operational needs
B.S. in Computer Science, Engineering, or Information Technology or equivalent experience
2+ years of experience with ServiceNow, to include extensive IT operational experience
ServiceNow Certified System Administrator certification
ITIL Foundations v3 certification
General experience with IT Service Management processes
Experience in ServiceNow ITSM modules i.e. Incident Management, Problem Management, Configuration Management, Change Management and Knowledge Management
Willingness to learn new ServiceNow applications and functionality
Ability to work across organizational boundaries with people of different perspectives, personalities and experiences
Ability to recognize technical needs and recommend suitable technologies
Willingness to tackle any challenge, even if not directly relevant to core competencies
Excellent communication and presentation skills and ability to drive a ServiceNow strategy with a customer

Servicenow Solutions Architect Resume Examples & Samples

Implementing/enhancing ServiceNow modules and design solutions and processes for the ServiceNow platform in Vestas
Supporting the organization by offering ways to improve available training, documentation, and other user-centric resources to improve adoption of functionality
Collaborate with designers, developers, and testers to turn high level objectives into discrete use-case stories to be built, tested, and deployed as new offerings
Effectively communicating platform vision and strategy to internal and external stakeholders
Own, drive, and track support escalations to successful resolution and adhere to SLAs
Developing future solution strategies by working closely with Business and IT
Facilitate requirement gathering and process mapping workshop
Managing the product development lifecycle and own product roadmaps and timeline
Coordinating internal education on new features and products together with relevant business stakeholders
A strong aptitude for relationship management and technical acumen, including the ability to demonstrate solutions and be an internal champion for Global IT
Strong interpersonal skills as well as the ability to communicate in writing as well as verbally
Highly organized with the ability to prioritize time-sensitive assignments
Self-starter mindset and capable of operating autonomously
Project Management experience is a plus and ITIL and COBIT experience is highly desired, and if not certified already, Vestas is willing to support the right candidate in obtaining this

Servicenow Solution Architect Resume Examples & Samples

3 to 5 years of Implementation, Design, and Configuration experience within ServiceNow is required
Experience working with the Customer Service Management product suite preferred
Advanced understanding of the overall Architecture of ServiceNow products
Experience with Salesforce and other CRM products preferred
Excellent understanding of object-oriented concepts & MVC design patterns, and prior work with OO languages
Deep knowledge of data modeling concepts and prior work with databases
Experience integrating ServiceNow CSM with other AppExchange Applications, Enterprise Service Bus and integration platforms
Ability to travel domestically up to 35%

Servicenow Solution Architect Resume Examples & Samples

Designing solutions based on client requests and best practices
Drafting solution plans for implementation projects
Acting as technical SME during entire sales cycle
Overseeing project deliveries
Advanced platform configuration
Cooperation with internal and client SMEs

Nds-servicenow Practice Architect Resume Examples & Samples

Minimum 5 years ServiceNow configuration and development experience
Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution
Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis
Provide oversight, mentoring, and training to onshore and off shore ServiceNow admin teams
Ensures that both tactical and strategic Team Lead goals are met
Develops and trains Staff
Lend expertise to internal IT teams and task forces as well as other IT projects/programs
Proven Product Development ideally in key verticals
Understanding of resource management, communication management, cost management, risk management, quality management and integration management
Work experience in professional services and consulting
Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously
Possesses leadership qualities required to lead and manage high performing application engineering teams
Excellent written and verbal communicator

Servicenow Consultant / Architect Resume Examples & Samples

Exercise influence at many levels of the organization up to the Director Level
Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary
Maintains awareness of new and emerging technologies
Strong knowledge and experience in disciplines, tools, and process resident within the specific practice
Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services
Excellent management, interpersonal, communication, and organizational skills
Ability to work and team effectively with clients and other management personnel

Servicenow Architect / Consulting Resume Examples & Samples

Customer-facing technical consulting experience with ServiceNow
Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
ServiceNow platform development
ServiceNow administration
Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
End-to-End Service Catalog development and complex workflows
Applies innovative technical solutions to business and the application processes
Defines and documents procedures for processes and workflows
Works on multiple projects as a project team member, occasionally as a project leader
Responsible for troubleshooting problems as reported by users
Supports Web access and electronic messaging services and maintains a secure systems environment
Communicates effectively with management and other members of the project
Integration of disparate systems using SOAP and REST APIs
Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
Creation of Web Service for data integration
Additional duties as assigned and defined by management

Watson Servicenow Architect Resume Examples & Samples

5+ years of experience working in systems automation
3+ years of Experience with the ServiceNow Platform
8+ years of experience in Automation
ServiceNow Certification

IT Servicenow Architect Resume Examples & Samples

Support ServiceNow products, including ITSM (including CMDB), Project/Portfolio Management as well as line of business out of box and custom-developed applications
Active member of ServiceNow Admin & Support team
Assist in developing new ServiceNow solutions, including proof of concepts, wire frames and mock-ups
Analyze user requirements, identifies (alternate) systematic approaches, and develops recommendations with cross functional teams
Transform functional requirements into detailed technical designs that represent actionable development tasks
Maintain business process flows and functional designs
Deliver training programs relevant to Service Now use and administration for end users
Implement policies, procedures and guidelines to ensure data integrity
Play a substantial role in driving break/fix analysis
Assist with the testing, installation, and implementation of new / improved ServiceNow applications
Maintain user access and license inventory
Provide daily customer service to all ServiceNow users that submit questions and service requests to the SNC production support team
Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
Participate in system and acceptance testing
Research and recommend alternative actions for problem resolution
1-3 years of experience in IT Service Delivery
Experience working with Agile/Scrum SDLC
Experience using JavaScript or HTML, good knowledge of web design
Able to understand and apply ITIL best practices to processes
Previous experience with relational databases such as MS SQL Server a plus
Ability to clearly and effectively express ideas and messages via speech or writing
Ability to effectively absorb information inform various sources, analyze and examine data in detail, and draw appropriate conclusions
Bachelor degree in Computer Science or similar

IT Servicenow Architect Resume Examples & Samples

Partner with Engineering, Operations and Product to ensure the road-map is reflective of business needs and priorities
Lead all Data Management, Security, Release Management, Product Updates / Relevance and Case Management services associated with ServiceNow and integrated products
Manage dependencies and integrations among ServiceNow and external platforms such as project management and file sharing platforms
Build and Manage ServiceNow Admin & Support team
Proficient in and is able to explain SNC existing functionality as well as future requirements including recommending the best architecture and design principles to meet user requirements
Visionary for product with responsibility for ensuring the road-map is reflective of new features, upgrades, etc
Primary point of contact with stakeholders on all risk, bottleneck and/or blockers
Lead meetings with key stakeholders, gathers and documents user requirements, and assists with change management for product enhancements
Create business process flows and functional designs
Develop and deliver training programs relevant to Service Now use and administration for end users
Primary point of contact with the vendor; drive all renewals, support, etc
Develop and implement policies, procedures and guidelines to ensure data integrity

Servicenow Architect Resume Examples & Samples

Lead and participate in architecture & software development on the WMP ServiceNow instance and integrated tool suite
Develop and manage the application roadmap for enhancements and development
Enhance the current testing and deployment process to ensure successful Release & Deployment Management and system availability
Post-ServiceNow update testing and validation to ensure the system is working properly
Serve as the L3 escalation point for platform issues, with occasional administration
Build out and standardize our code management procedures related to our ServiceNow implementation
Assist with integrating clients into our ServiceNow implementation
Lead project engagements related to ServiceNow as both a subject matter expert and project manager
Meet with internal/external clients to determine business, functional and technical requirements
Participate in and/or lead efforts for training and documentation
Provide ServiceNow data, reporting, and analytics in support of business operations and metrics
Design ServiceNow solutions to meet business requirements; identify and articulate opportunities to leverage ServiceNow for greater value
Direct ServiceNow Experience

Servicenow Architect Resume Examples & Samples

Provides end to end ServiceNow product architecture to ensure the detailed design and development remains consistent with the overall product strategy and roadmap
Identifies issues between the strategic architecture and vendor solution implementation
Identifies solutions and formulates implementation and migration strategies
Provides expertise in technical knowledge, methodology and framework, data integration and data flows, ServiceNow Architecture, and software development and coding
Provides detailed technical architecture analysis, design and direction on development activities
Participates in design, code & test review cycles
Evaluates ServiceNow changes (upgrades, patch fixes) and ensures alignment with product strategy and roadmap.Search Jobs US

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