Service Designer Resume Samples
4.9
(95 votes) for
Service Designer Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the service designer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
JR
J Rowe
Jacques
Rowe
5184 Prudence Glen
Detroit
MI
+1 (555) 458 6766
5184 Prudence Glen
Detroit
MI
Phone
p
+1 (555) 458 6766
Experience
Experience
Philadelphia, PA
Service Designer
Philadelphia, PA
Smith, Hermann and Gislason
Philadelphia, PA
Service Designer
- Presenting to clients, and facilitating and developing workshops and co-creation sessions
- Tolerate failure (in support of designing and managing aggressive and rapid learning cycles)
- Bring hands - on contributions at every phase of the design process; from design research, concept development, service blueprinting to getting to pilot
- Bring hands-on contributions at every phase of the design process; from design research, concept development, service blueprinting to getting to pilot
- Coordinating the implementation and testing of best practice business processes
- Coordinating and preparing business and technical proposals for Customers
- Be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms
Dallas, TX
Lead Service Designer
Dallas, TX
Veum-Gleason
Dallas, TX
Lead Service Designer
- Work collaboratively across BT lines of business and with external suppliers and partners to create innovative solutions
- Work with other specialists to, design and create organisational and financial structures that support service delivery of new services
- Lead customers in workshops, focus groups and field studies to map, measure and improve their product and service offerings
- Engages with business in strategic conversations, determine design resourcing, and manage a service design team
- Determine the design methodologies and framework to be applied to approved initiatives based upon project scope
- Create and rapidly iterate service prototypes
- Identify opportunities for cost reduction and improvement within an existing service
present
San Francisco, CA
Senior Service Designer
San Francisco, CA
Kunze Inc
present
San Francisco, CA
Senior Service Designer
present
- Leading the Service Management stream in customer facing workshops
- Manage multiple projects/tasks of varying complexities, meet deadlines and work well under pressure
- Working knowledge of design and prototyping tools, such as Photoshop, Illustrator, Dreamweaver, Fireworks, Flex, Visio
- Work closely with development teams to ensure that design specifications are implemented
- Deliver best practice in Service Design and Development
- Ongoing training and career development opportunities
- Selecting and applying service management principles, policies and techniques to client operational environments
Education
Education
Bachelor’s Degree in Design
Bachelor’s Degree in Design
Quinnipiac University
Bachelor’s Degree in Design
Skills
Skills
- Experience of being highly accountable for design quality and project delivery
- Responds professionally to feedback and is able to admit mistakes quickly
- Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders
- Have the ability to interact with internal and external clients to receive highly advanced information and data
- The ability to lead a team to turn concepts into design of highly intuitive service applications, e.g. Web/mobile & System developments
- Professional, flexible, and able to succeed in a rapidly changing environment
- Knowledge and professional experience using service design methods: customer journeys, lifecycle, ideal journeys, cross-functional workshops, blueprints
- Able to communicate in a clear, consistent, and transparent manner
- Possess strong computer (Windows, Microsoft Office) and analytical skills
- Demonstrate either; ITIL / eTOM knowledge, finance training or operational subject matter expertise
15 Service Designer resume templates
Read our complete resume writing guides
1
Senior Service Designer Spain Resume Examples & Samples
- Design a framework that applies User Experience and Design Thinking principles to analyze, understand motivations, test assumptions, and make recommendations to a new service and sales model for retail Private Language Schools
- Contribute to the creation & execution of an overall Change Management program meant to
- Customer Focused, must have overriding desire to understand and exceed agreed internal and external customer expectations. Bases operational decisions on customer and business needs
- Strong need to achieve results, must feel a sense of urgency and works hard to achieve challenging goals. Welcomes responsibility, accountability and challenge. Constantly reviews performance, however good, to gain further improvements
- Must assess and analyse situations, grasping complexities and identifying key issues. Applies sound judgement, recognising consequences of actions
- Team Leadership and ability to Motivate. Essential to be able to motivate, inspire and support team to achieve shared goals coupled with belief that motivation and morale of a team are critical. Also knows when to take control of a situation, and issues clear instructions and requirements
- Must possess ability to influence and impact stakeholders. Varies approach and style to appeal to different audiences in order to achieve specific result. Controls and channels emotions
2
Innovation Hybrid Service Designer Resume Examples & Samples
- Experienced: You have at-least seven years experience in a UX or Service Design role and hold a degree in user experience, service design or a related discipline
- Leader: You are self-motivated and have strong people and project management skills. You are comfortable working either as a project leader or as a contributor on a larger team
- Communicator: You use data and design to make the complex ideas and situations clear and understandable. You present well, write well and make great info-graphics and diagrams that aid understanding
- Facilitator: You can plan and conduct meetings and workshops that help teams build a shared understanding of a problem and work collaboratively to define a solution
- Organized: You are comfortable organizing your time among multiple projects and can stay focused on getting the right things done at the right time
- Technology savvy: You know enough about the capabilities and limitations of web and mobile technologies to collaborate with technology professionals on product design
- Researcher: Conduct desk, qualitative and quantitative research both online and in the field and provide reports, recommendations, roadmaps, etc
- Design Thinking: You have applied design thinking methods used for problem solving and have produced creative solutions by rationally analyzing key data points
- Bachelor’s degree required
- Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
- Show us your work.
3
Lead Service Designer Resume Examples & Samples
- Developing human centred design (HCD) methodologies which maximise user-centric and customer experience perspectives
- Developing service design practices using HCD methodologies and principles which maximise user-centric and customer experience perspectives
- Championing design process as part of broader AMP Innovation Program
- Using a HCD approach in proactively searching for innovation or business improvements across AMP business
- Contributing to the execution of the Design & Innovation strategy ensuring measurable outcomes aligned to agreed KPIs are in place
- Engages with business in strategic conversations, determine design resourcing, and manage a service design team
- Facilitate the design process to create experiences, products, services & communication ("offers") as part of cross functional teams
- Determine the design methodologies and framework to be applied to approved initiatives based upon project scope
- Deliver roadmap for the implementation of design initiatives and observe an implementation when required
- Enable AMP stakeholders to create powerful user experiences encompassing product, service and communications for problem finding or problem solving
- Prototyping concepts and generating feedback from testing with customers, staff, and business leads
- Build standalone (unplugged) Minimum Viable Offers (MVOs) and launch them to the market
4
Service Designer Resume Examples & Samples
- Appling conceptual thinking to create world-class digital services across multiple platforms, bringing together user needs, business goals and technical realities
- Presenting to clients, and facilitating and developing workshops and co-creation sessions
- Conceptualize and define the methodology to solve a client’s challenge
- Participate in research tasks such as interviews with users or discussion groups
- Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients
5
Senior Service Designer Resume Examples & Samples
- Developing and executing customer research plans to understand customer needs
- Designing customer journey maps, considering all touch-points in a variety of contexts both on and offline
- Expertise in conducting design thinking workshops, using co-creation techniques to enable the inception of innovative ideas
- Communicating and collaborating with the broader business to develop solutions as well as educating and inspiring them around human-centered design
- A creative and passionate Service Designer with demonstrated industry and thought leadership within the field, with an exceptional portfolio of work
- Strong stakeholder management, relationship building and networking skills
6
Service Designer Resume Examples & Samples
- Coordinate and/or schedule electric and gas service installations between construction resources, locating, government agencies, other utilities and Xcel customers to provide timely completion of work in order to meet customers requirements based
- Customer contact point for scheduling, construction procedures, joint trench practices, administering A.I. charges and explaining company policies to customers. Advise and answer general inquires regarding job status which directly affects Xcel Energy’s customer service focus
- Design services and protective lighting to meet Xcel construction standards, and reconcile projects. Keep status updated on all work using appropriate Xcel computer systems. Occasional site visits with customers to assure Xcel requirements are met
- Determine when necessary permit required and prepare agreements, contracts and permits for State, City, County and railroads. Distribute to proper authorities and internal resources
- Responsible for billing customers in accordance with AI’s. This includes billing, collection and preparation of sundry receipts for money’s received from customers on agreements
- Responsible for accurate information reflecting all of Xcel Energy’s involvement or requirements in systems such as ServConn, CRS, Passport, GIS SmallWorld, and Work Management and other systems as required
- 3 years experience with electric and/or gas operations and customer service or equivalent
- Customer service experience in a high demand environment
- Working knowledge of Xcel Energy’s design standards and construction practices, and corporate policies
- PC based computer skills. Working knowledge of Xcel’s operating systems, ServConn, CRS, Passport, GIS SmallWorld, and other systems as required
- Training in Basic Electricity/Gas and Customer Service very desirable
- Highly effective communication and innovative problem solving skills
- Self starter, able to work with minimal supervision
7
Lead Service Designer Resume Examples & Samples
- Know how the internet works
- Have a design related degree, or relevant industry experience
- Be able to sketch and prototype on paper and in HTML
- Be able to work quickly in an agile environment
- Be able to explain ideas in a way that other people understand
- Welcome the constructive criticism of their work and be able to constructively review the work of others
- Know how to interpret user research
- Understand how form and function work together
- Know how to remove complexity from services
- Be able to write for user interfaces
- Explain design decisions and be able to represent a service at a service assessment
- Assess a service and give constructive feedback
- Put forward the case for design with a product manager
- Collaborate on designs with a developer
- Engage the whole multidisciplinary team with the design process
- Lead a workshop
- Work at pace
- Represent government design at external conferences
- Work autonomously away from their team
- Sift and interview designers autonomously
- Supervise the work of others
- Teach other designers
- Negotiate design decisions successfully with senior stakeholders
- Familiar with the GDS Service Design Manual
8
Service Designer Resume Examples & Samples
- Design and cost the operational support solution for standard, customized, non-standard, complex and outsource projects in the area of Customer Service and Operations: e.g. Service Desk, Service Operations, Service Management and in general for the Service Model associated to the Core Product/Service features and functionalities
- Represent the Operational functions actively in the bid process assisting with customer-facing communications, discussion, presentation, negotiation when required. Work in coordination with the bid manager to define the Service/Service Management/Operational part of the Customer solution
- Provide appropriate variations to the standard texts in customer facing proposals and contractual documents for the services defined and agreed in the operational solution. These will include service options, service levels and any variations in services required to meet the needs of this customer and/or specific to any country or location
- Identify, define and agree with the GEO and Global Operations representatives the operational services and the corresponding transition project activities that will be proposed in response to customers' requirements
- Work with the GEO and Global Operations teams to develop and define the operations model for each opportunity, ensuring that the cost model is in line with the proposed operations solution and that the operational risks and assumptions have been defined, updated and mitigated accordingly
- Work with Products, Solutions, GEO Operations, Service Contract Managers, and Purchasing to, develop and issue RFPs to service partners (following the appropriate engagement processes) and to select and negotiate appropriate contracts and service levels with these Service Partners
- Interface with Operational Teams to ensure that the "Operations Model" and its component parts have been reflected in the operations solution (cost, resources, process & tools' requirements)
- Study and qualify customer and product management requests for operational services
- Define the optimal cost and integrated operations solutions meeting customer and product requirements
- Lead Service improvement initiatives that deliver and contribute to the Corporate, Business and Functional objectives of the team
- If in a management position, manage the team's workload on a day to day basis according to business and customer priorities
- 5 years experience in Customer Service, preferably in a global organization and Service Provider environment providing bid support/pre-sales role supporting either internal or external customers in service design on multi-faceted projects, delivering
- Service Management Processes (ITIL)
- Transition Management Process
- Knowledge of a wide range of technologies and services including: Local and Wide Area Network Infrastructures, End User Computing, Server technologies, Cloud Computing, Airline / Airport IT Application services, IT Integration and Outsourcing service management
- Operating knowledge of Microsoft Office products
- Influential communication and presentation skills with the ability to partner at a senior level
- Ability to deal effectively with both concepts and details, in visioning and thereafter investigating and defining the operation solutions required. Often involves conceptualizing support model from scratch
- Bachelor degree in Information Technology and/or Business Administration or equivalent work experience
- ITIL Foundation Certificate (Minimum, Intermediate or Expert Level is preferred)
9
Service Designer Resume Examples & Samples
- Experience in core service design methods and processes
- Depth of experience in at least one practice area (user experience, design research, service design, design strategy)
- Ability and desire to work in all phases of the design process (thinking and making)
- A passion for creating new methods and practices
- Creative problem solving skills, a curious mind, and an enthusiastic work ethic
- An intrinsic passion for making things better
- Enthusiasm, patience and a positive attitude
- Comfort with ambiguity and complex problems
- Strong listening, negotiation and conflict resolution skills
- Ability to design and document complex business systems
- Proven problem solving and analytical thinking and ability to approach problems logically and systematically
- Skill in conducting interviews and facilitating group meetings
- Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs
- 3+ years in Experience Design or related discipline
- Experience working with Information Technology services
10
Service Designer Resume Examples & Samples
- Provide the strategy and plan to liaise with customers and raise interest for co-creation workshops exploring new service design solutions pre-developed within the team
- Plan and execution co-creation workshops at client side to explore customer needs
- Execute and evaluate customer experience and identify service experience improvements
- Propose a service design method as a new approach to explore process oriented service ideas, provide the strategy and plan for their realization
- Lead and collaborate with local designer partially experienced in service design, as well with international interdisciplinary colleagues from EU and Japan
- Take initiative, manage and plan projects and accurately report progress monitoring risks and issues within own area
- Enhance the current knowledge of service design methods and develop a service design approach for Industrial partner
- Actively drive the knowledge change process
- Experienced leader of a multi-disciplinary project team is essential
- Be able to provide a portfolio of service design work - methods and solutions
- Strong skill in visual/ graphic design, to communicate requirements and findings in the context of service experience flow, system usability and accessibility
- The ability to lead a team to turn concepts into design of highly intuitive service applications, e.g. web/mobile & System developments
- Able to provide a wireframe design of web applications
- Understand the technology behind service design as web/mobile application
- Experience in planning, conducting & reporting user observations, usability and accessibility assessments in medical and Industrial context
- A very good understanding of user-centered design approach and related methodologies
- A sound awareness of the business and project constraints in the context of service design project realizations
- To be capable of understanding customer/stakeholder requirements and user needs, producing deliverables that reflect that understanding and are useful to improve complex systems e.g. manufacturing processes
- To be creative in solving problems
11
Lead Service Designer & Integrator Resume Examples & Samples
- Driving global service technology initiatives into product development programs
- Analyzing current service metrics and driving improvements in productivity within the new product development programs
- Coordinating service feedback events with customers and service team members
- Performing reviews for serviceability on prototype and early manufacturing builds
- Leading the planning, communication and execution of product introduction strategies that ensure global Service readiness by working with product development and service teams
- Setting field replacement unit and product repair strategies and interfacing with Global Parts and Service Operations
- Defining procedures for installation, corrective maintenance, preventive maintenance and field modifications, providing content for service training, and creating and coordinating the execution of the Service Documentation verification plans and procedures
- Compiling pilot site feedback and leading the corrective and preventative action process
- Coordinating and delivering early readiness training for new product introductions to global service catchers
- Maintaining effective quality systems compliant with GE Quality policies
- Developing continuous improvement activities by driving the implementation of process and product quality improvement initiatives
- Bachelor’s degree in Computer Science, Electrical Engineering, Biomedical Engineering, System Engineering or closely related discipline
- Minimum of 4 years of engineering experience in a related field
- Minimum of 2 years of experience successfully leading and delivering projects
- Proven ability to develop timely and effective solutions for challenging system design problems
- Understanding of system design concepts and subsystem interactions and interfaces
- Master’s degree in Computer Science, Electrical Engineering or other closely related fields
- 6 years of engineering experience in positions of increased responsibility
- Demonstrated problem solving ability and results orientation
- Demonstrated technical leadership capability working on a product development team
- Experience working on medical device programs
- Strong desire to drive change and improvements in processes and designs
- Excellent teamwork, coordination and communication skills
- Ability to meet aggressive reliability, performance, cost, serviceability, and delivery targets
- Knowledge of UL/ETL/IEC standards and how they apply to designs
12
Service Designer Resume Examples & Samples
- Provide the strategy and plan to liaise with customers and raise interest for co-creation
- Previous experience as a Service Designer in the health, energy or transport field
- Fluency in both verbal and written English is essential
- The ability to lead a team to turn concepts into design of highly intuitive service applications, e.g. Web/mobile & System developments
- Understand the technology behind service design as Web/mobile application
- A very good understanding of user centred design approach and related methodologies
- A sound awareness of the business and project constraints in the context of service design project realisations
- We able and willing to travel frequently
13
User Experience & Service Designer Resume Examples & Samples
- Conceptually drive, direct and craft innovative experiences that that bring together the user needs, business goals and technical constraints
- Forge transformation through experience design by unearthing market, people and technological insights that will envision new propositions
- Realize the power of experience design to discover the unmet customer need and envision their future experience
- Conduct and drive research, planning, facilitate co-creative workshops, manage user research, testing, customer journey mapping, business process mapping etc
- Craft user experience goals and conceptual frameworks, user personas, related key user journeys and relevant flowcharts etc
- Help to create prototypes, mockups and other vehicles that communicate conceptual intent to clients and internals teams
- Create compelling new experiences for emerging, channels which are able to illustrate simplicity despite system complexities
- Demonstrate to conceptual ideas efficiently with rapid prototyping including paper and digital approaches
- Work in interdisciplinary teams that include Service Designers, Product Realization, Strategists and Creative Developers
- Evolve opportunities into visions, roadmaps, strategies, scenarios, prototypes, service blueprints and qualitative business models
14
Service Designer Resume Examples & Samples
- Design and build services from vision to execution by using a solid foundation in human - centered service design as well as interaction or visual design
- Drive the creation of outstanding people - centered experiences by helping colleagues and multidisciplinary teams develop great solutions
- Bring hands - on contributions at every phase of the design process; from design research, concept development, service blueprinting to getting to pilot
- Conduct and integrate primary and secondary research, generate proprietary insights, design conceptual frameworks, and help teams translate the value of those insights into principles, design requirements and valuable solutions through prototyping and testing
- Deeply understand customer experiences, especially their emotional ones
- Create models to examine complex problems
- Use prototypes to explore potential solutions
- Tolerate failure (in support of designing and managing aggressive and rapid learning cycles)
- Think holistically in order to design and execute smart experiments that inform service design
- Exhibit thoughtful restraint and balancing great design with short deadlines
- Bachelor's Degree in Service, Interaction Industrial or other design related field
- 3+ years experience designing and bringing service experiences to life
- 3+ years experience leading matrixed teams and partners (internal and external) to deliver solutions integrating change management strategies for successful adoption
- Demonstrated track record of creating new service concepts or business strategies to meet customer needs
- Fluent with Service Design tools and methods such as journeys, service blueprints, stakeholder maps, prototyping and role playing
- Experience in leading cross - functional teams in strategy development through planning phases by influence without authority
- Strong visual design sensibility and demonstrated design experience in visualizing concepts
- An ability to distinguish between 'good' and 'great' work and can articulate the difference to help push teams to produce consistently excellent work
- Strong verbal and written communication skills and comfortable presenting to and collaborating with business leaders
- Demonstrated ability to thrive in an ambiguous and dynamic environment and comfortable with non - hierarchical organizations
- Experience in developing multi - year roadmaps for service experiences
- Graduate Degree in Service, Interaction Industrial or other design related field
15
Lead Service Designer Resume Examples & Samples
- Lead the Service Design work stream activity for large, complex deals and be accountable for the end-to-end service design
- Work collaboratively across BT lines of business and with external suppliers and partners to create innovative solutions
- Ensure solutions are aligned with the overall deal strategy and with the business outcomes that BT & the client are trying to achieve
- Ensure that solutions are aligned with the relevant governance, compliance & assurance processes (with functional approvals where necessary)
- Ensure that the solution costs accurately reflect the approved solution design and that such costs have been optimized wherever possible using standard BT processes
- Ensure that delivery plans align with the solution design and that any key delivery risks are highlighted & understood
- Have responsibility for all aspects of the E2E Service Design with a demonstrable level of expertise and capability
- ITIL Foundation accreditation
- Minimum five years experience in telecommunication industry
- Excellent English is a must +1 other European language is an advantage
- Affinity to technology
- Understanding of the IT products
- Enthusiastic and pro-active personality
16
Lead Service Designer Resume Examples & Samples
- Instil project teams with the confidence and discipline to explore innovative design solutions while respecting client deadlines
- Lead multi-disciplinary project teams of Consultants and UX and UI Designers and Developers to realise your insights for simple, accessible and easy to use services that take into account a deep understanding of a broad range of stakeholders and the context in which they will be using the service
- Combine formal User Experience orientated design methods with a strong sense of empathy to understand the needs and behaviours of the users of the service and to translate this into robust requirements
- Work with partners to adopt and adapt the latest research in Inclusive Design to become a robust toolkit and methodology for measuring and designing Digital Services
- Lead customers in workshops, focus groups and field studies to map, measure and improve their product and service offerings
- Mentor junior members of the team
- 10+ years of industry experience and strong work samples which demonstrate your process and the finished project
- Experience of planning & leading stakeholder engagements
- Comfortable taking a leading role in multi-disciplinary project teams
- Clear evidence of collaborative, interdisciplinary working methods
- Strong track record of significant client-facing responsibilities
- Driven, hardworking and comfortable in a fast-paced environment
17
Service Designer Resume Examples & Samples
- Provide pro-active support, expertise and guidance to ensure the design and development of service management solutions are aligned to Service Management architectures and standards
- Produce high quality deliverables through the selection and application of appropriate methods and standards in order to
- This role requires extensive experience in service design within a large scale technology department
- Solid experience with ServiceNow or a similar solution will be beneficial
- A strong understanding of ITIL principals will be key
18
Service Designer / Researcher Resume Examples & Samples
- Master level education of Interaction design, Service Design or similar education. Alternatively, a degree in a human behavior related field (ethnography, psychology, anthropology) and an outstanding track record of applying research to design work
- 5+ years of relevant work record from design driven development. A background working in multidisciplinary teams with agile methodology is a plus
- Broad experience in a variety of qualitative and user-centered design methods
- Expert skills in conducting usability studies
- Knowledge of data analytics and how it can complement qualitative research
19
Service Designer Resume Examples & Samples
- 1+ years of experience with user–experience, service design, design research, business design, and user–interface design
- 1+ years of experience in working with IT architecture and systems, including for the purposes of implementing digital solutions
- 1+ years of experience in working with digital technologies, including mobile, Web, and apps and prototyping tools, such as Balsamiq, Jetstrap, and ProtoShare
- Experience with client negotiation and setting expectations against real-world limitations
- Ability to be inspiring, open-minded, hardworking, collaborative, and passionate
- Experience in a consulting, facilitation, or training environment a plus
- Experience with visualization tools, including AutoCAD, Adobe InDesign, Photoshop, or Illustrator a plus
- Experience with business modeling, research and analytics, and development a plus
- BA or BS degree in Design, Social Sciences, Business, or a related field preferred MA or MS degree in Design, Social Sciences, Business, or a related field a plus
20
Logical Service Designer / Software Delivery Resume Examples & Samples
- 5 or more years in application program development experience
- Involvement in all phases of the systems development life cycle
- Aware of service/API modeling, emerging technologies and able to evaluate for appropriate use
- 5 + years systems analysis experience with some task or team leadership
- Basic knowledge about Agile & Waterfall methodology Experience as Agile scrum master preferred but not required
- Extensive knowledge of the business area's function and systems
- .In-depth knowledge of system and technology alternatives, as well as the system development life cycle
- Technical knowledge of all phases of systems analysis and programming
- Strong judgment
- Ability to work effectively with business areas and IT management and staff
- Knowledge of Industry Systems/Software Engineering processes and techniques
21
IT Service Designer Resume Examples & Samples
- A minimum of 2:1 honours degree and graduated in the last two years
- You will possess outstanding numerical capabilities underpinned by strong analytical and problem solving skills
- You’ll need to hold a full UK driving licence for travel across the UK, and a current passport for European travel. It’s likely that the first three months of the programme will take place at our offices in the South East with occasional travel to Germany, France and Spain
- Language skills are desirable but not essential
22
Service Designer Resume Examples & Samples
- 5+ years of experience with user experience, service design, design research, business design, and user interface design
- 3+ years of experience in working with IT architecture and systems, including for the purposes of implementing digital solutions
- 3+ years of experience in working with digital technologies, including mobile, Web, and apps and prototyping tools, such as Balsamiq, Jetstrap, and ProtoShare
- Experience with client negotiation and setting expectations against real world limitations
- Ability to be inspiring, open minded, hardworking, collaborative, and passionate
- BA or BS degree in Design, Social Sciences, Business, or a related field preferred; MA or MS degree in Design, Social Sciences, Business, or a related field a plus
23
Service Designer Resume Examples & Samples
- Define, refine and maintain an up to date view of the Catalogue of Services delivered by the business
- Develop designs for delivery of services that are cost effective and meet the needs of the Customer, where necessary engaging directly with Bid Managers, Deal Architects, Solution Architects and the Customer, to develop cost effective designs that provide compelling propositions
- In conjunction with Senior Business Managers, extend the Service Catalogue with new service lines that address strategic market opportunities
- In conjunction with Service Delivery Managers and Process Owners, produce detailed process descriptions, workflows and cost models to support the service design, including
- In conjunction with Service Introduction and Transition Managers, ensure that services are tested and implemented in line with the Service Design and that knowledge is transferred from pre-sales to post-sales teams effectively
- Contribute to a governance model for Service Design, to ensure that Customer propositions can be operated by the delivery organisation, to agreed budgets
- Engage in Service Improvement initiatives to drive the efficiency and competitiveness of Service delivery, so that future Service Designs can benefit from organisational development
- Experience of developing, implementing and troubleshooting Service Management processes for large scale ICT opportunities (> £1m)
- Full end-to-end sales cycle involvement (including PQQ, RFP, Competitive Dialogue and BAFO) in either a Service Design or appropriate Service Delivery role
- Coordinating the implementation and testing of best practice business processes
- Coordinating and preparing business and technical proposals for Customers
- Strong understanding of contemporary heterogeneous computing environments
- Ability to collate and present complex technical and business information to senior business and technical audiences
- Strong negotiating skills with Senior Managers, peers and Customers
- Preparation, collation and presentation of complex business information to support business cases, new business opportunities, etc
- Ability to work to extremely demanding schedules in a pressurised commercial environment to enable delivery on time and to budget
- Recognised ITIL Service Management accreditation
- Creative problem solving and analysis skills with ability where required, to identify, develop and implement bespoke service solutions to meet the needs of the business
- Excellent attention to detail and accuracy
- Willing to undergo security checks if successful
- Experience in a business management role, preferably in ICT Service Management
- Contributing to financial models, managing complex budgets and P&Ls to meet demanding financial targets
24
Service Designer Resume Examples & Samples
- Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch points of the service. Pulling together all aspects of service design offered by Fjord
- Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorms and external design events
- Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem
- Create “focused innovation” that balances the client’s business needs whilst meeting their goal of differentiation
- Create design briefs based on project proposals and client feedback
- Be opinionated and hungry to discuss the design being done within and outside Fjord
- Have an understanding of how user research should be integrated in to a project and a good understanding of all the other skill sets and expertise within Fjord, including Business Design, Business Development and Brand Marketing
- In-depth knowledge and experience within a relevant service design discipline
- Strong commercial awareness
- Experience of owning a project vision and culture
- Experience of being highly accountable for design quality and project delivery
- Experience of concepting and ideation
- Workshop planning and facilitation skills
- Experience of iterative prototyping
- Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders
- Impeccable personal time management
- Strong influencing, negotiation and communication skills, both written and verbal
- Be a storyteller - A critical element of all our roles is to deliver insights about people and behavior - verbally and visually - in a way that generates empathy, emotion, and engagement from the client and design team
- A strategic perspective on the variety of work that we do. Many of our projects involve strategic thinking based upon the insights gathered from the field. Thus, business, brand, and/or strategic experience are desirable
25
Senior Service Designer Resume Examples & Samples
- Proven experience in the design, development and implementation of service management processes and procedures
- Able to perform peer reviews, audits, standards compliance checks and due diligence as required
- Full end-to-end sales cycle involvement (including PQQ, RFP, Competitive Dialogue and BAFO) while owning overall responsibility for service design
- Selecting and applying service management principles, policies and techniques to client operational environments
- Contributing to financial models
- Leading the Service Management stream in customer facing workshops
- ITSM toolsets
- ITIL Manager (Red Badge), ITIL V3 Expert and/or ISO/IEC 20000 consultant
26
Service Designer to Health & Public Sector Industry Resume Examples & Samples
- Drive and passion to work for Health & Public Sector industry
- Proactive attitude to grow design thinking and customer centric service design capability within our existing Accenture team
- Excellent skills in different design capabilities & methodologies as well as using service design to solve complex business problems
27
Service Designer Resume Examples & Samples
- Design and build services from vision to execution by using a solid foundation in human-centered service design as well as interaction or visual design
- Drive the creation of outstanding experiences by helping colleagues and multidisciplinary teams develop great solutions
- Bring hands-on contributions at every phase of the design process; from design research, concept development, service blueprinting to getting to pilot
- Bachelor's Degree in Service, Interaction Industrial or other design field
- 3+ years experience leading teams and partners (internal and external) to deliver solutions integrating change management strategies for successful adoption
- Previous work experience in healthcare (the care side or insurance)
- Experience with EMR development or implementation
- Skill in Adobe products, prototyping tools (Sketch, InVision, Marvel)
28
Service Designer Resume Examples & Samples
- 5+ years of experience with user experience, service design, design thinking, design research, business design, or customer experience
- 3+ years of experience in working with digital technologies, including mobile, Web, and apps and prototyping tools
- Ability to be inspiring, open–minded, hardworking, collaborative, and thoughtful
- Experience in consulting, facilitation, or training environments a plus
- Experience with communicating visually using tools, including AutoCAD, Adobe InDesign, Photoshop, or Illustrator a plus
- BA or BS degree in Design, Anthropology, Sociology, Business, or a related field preferred
29
Service Designer Resume Examples & Samples
- Master level education of interaction design, service design or similar education. Alternatively, a degree in a human behavior related field (ethnography, psychology, anthropology) and an outstanding track record of applying research to design work.2+ years of relevant professional work following a user-centered design process
- Knowledge and professional experience using service design methods: customer journeys, lifecycle, ideal journeys, cross-functional workshops, blueprints
- Real field experience with a broad toolkit of qualitative design research methods
- Interaction design skillset and “tech talk” for communication with SW design teams
- Must be able to conduct usability studies from start to finish
- Fluency with standard design tools (Keynote, illustrator, Sketch, and Invision are our bread and butter)
- Analytics and quantitative research experience (market surveys, A/B tests, statistics, NPS) would be a big plus
- Ability to think, write, and talk with clarity and confidence
30
Service Designer Resume Examples & Samples
- With 4-10 years’ experience delivering service design solutions for clients across industries and sectors. Candidates with different years of experience will be considered for corresponding career levels
- Experienced in being highly accountable for design quality and project delivery
- Able to build and maintain strong working relationships with colleagues, clients, and key stakeholders
- A hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms
- A strong storyteller – A critical element of all our roles is to deliver insights about people and behavior – verbally and visually – in a way that generates empathy, emotion and engagement from the client and design team
- A strategic perspective on the variety of work that we do. Many of our projects involve strategic thinking based upon the insights gathered from the field
- A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
- Fluent in English and Chinese
- Willing to travel overseas
31
UX Service Designer Resume Examples & Samples
- Hosting stakeholder workshops to collaboratively create new product designs
- Analysing, optimising and documenting complex user workflows
- Create and review standard user experience artefacts
- Socialising product concepts with a wide range of end users and business stakeholders
- Validating conformance of solutions to the original service design concept
- Championing and promoting design thinking within the organisation
- Significant commercial experience as a UX Service Designer with a strong track record of solving complex design challenges in a digital environment
- The ability to engage on a one-to-one basis with stakeholders at all levels
- Strong and confident workshop facilitation skills and an ability to adapt presentation styles to match the audience
- An eagerness to work iteratively and collaboratively in an informal and loosely-structured environment
32
Service Designer Internship Resume Examples & Samples
- Internships will be out of Indianapolis, IN (Monument Circle Building)
- Aide in the planing and conducting of design research to better understand the problem space from a human centered perspective (e.g., Contextual Interviews / Observation)
- Help analyze and synthesize your findings to frame design challenges
- Co-facilitate workshops to lead participants through collaborative problem identification and ideation (e.g., Journey Mapping, Brainstorming)
- Collaborate with user experience experts to develop low fidelity prototypes
- Currently pursuing BA/BFA/BS degree in Service Design, or related field, such as Visual Communication or Consumer Experience
- Experience working in health care (e.g., pharmacy, health insurance, care delivery)
33
Senior User Experience / Service Designer Resume Examples & Samples
- Co-lead our service design efforts to provide support in identifying opportunities to improve existing services or to create a new services that better enable Mozilla's open innovation practices
- Support improvements on existing services or the creation of new services that better enable Mozilla's open innovation practices
- Work as internal design lead on UX/UI for Open Innovation
- Crafting wire-frames, user flows, and storyboards that guide the design of our products
- 3+ years of UX experience
- 2+ years of Service Design experience
- A passion for creating excellent services
- Ability to rapidly generate, visualize and iterate design solutions in a collaborative, globally distributed environment
- Skillset in end-to-end UX process; from research to final design
- Prototyping experience, familiarity with prototype tools such as invision, balsamiq or other
- Familiarity with modern web technologies and tools is a plus (HTML, CSS, and Javascript)
- Open Source design experience a plus
34
Senior Service Designer Resume Examples & Samples
- 6 to 9 years of Design Experience: Has strong portfolio highlighting service design, design research/strategy, systems design, conceptualization and visualization, synthesis/insights, storytelling, prototyping, success metrics, and project management. Proven results designing and implementing new product and service offerings, whether in a consulting, startup, or internal innovation capacity
- 0 to 2 years - Healthcare Experience: 2+ years preferred, but not required. Experience is ideally in a patient-facing or provider-facing capacity
- Design Knowledge: Has deep understanding of service design, design research (both generative and usability), synthesis and insight development, design and business strategy, prototyping in a variety of mediums, and creating plans for measuring outcomes
- Service Design: Can lead interdisciplinary project teams of designers, project managers and front-line clinical providers in creating new or redesigning current products and services
35
Service Designer Resume Examples & Samples
- Define sales collateral, marketing materials and campaigns, service designs, presales collateral (Statement of work, cost and price models, operational launch and training plans
- Work with diverse BT functions to enable an end to end service launch. Consequently, a wide breadth of experiences are required to fulfil the role
- Deliver and implement successful service designs (to standards where applicable) to tight deadlines
- Manage their own work stack to deliver set deliverables to agreed templates
- Create templates and use initiative where pro-forma does not exist
- Meet tight deadlines in a project environment
- Demonstrate a working knowledge of one or more of the following; Service Desk, NOC, Data Centres, SDN
- Work within a tightly controlled review and governance process, to define services within an overarching portfolio structure
- Capture, manage, and implement changes to existing BAU processes, gaining stakeholder agreement across BT
- Demonstrate a working knowledge of BT Wholesale’s business, technology infrastructure, systems, and operations
- Support sales and presales in understanding how to sell the service, and in first sales engagement
- Demonstrate either; ITIL / eTOM knowledge, finance training or operational subject matter expertise
- Establish the delivery model for each service launch, enabling delivery units to become service focussed and driven
36
Service Designer / Developer Resume Examples & Samples
- Performs and/or leads the technical design and development of complex application systems using existing and emerging technology platforms
- Participate in application architecture functions
- Estimates and defines time tables and project tasks; analyzes and estimates cost and time
- Develops basic and detailed program specifications
- Ensures that expected application performance levels are achieved
- Designs, codes, tests, debugs, documents, maintains, and modifies computer programs of high complexity, significance, and risk
- Leads technical staff and clients to investigate, analyze, and resolve complex technical problems. Identifies and manages interfaces, service levels, standards, and configurations
- Conducts analysis of organizational needs for the development and implementation of application systems
- Application maintenance
- Application design, architecture
- Application development tools
- Release management
- System development life cycle
- Application testing
- System testing
- Service designer
- Integration experience application systems
- Understanding canonical models – enterprise modes
- Good understanding of multiple languages - .net, c#, Java
- Tibco
- WiSDL schema definitions – Database distributed experience, Webservices, service oriented architect - Enterprise Service Bus
- Extensive Understanding of Business Requirement Documentation and Functional Requirement Documentation
- Distributed applications integrations
- Ability to create technical designs to meet functional specifications
37
Service Designer Resume Examples & Samples
- Bring an innovative perspective for a differentiating Customer Experience - with focus on (cross) channel customer interaction and operational performance
- Define the interfaces specifications of the service (user access, human to machine interactions, interfaces with the network, service platforms and terminals, interfaces with IS support chains) taking into account the expressed need and constraints (market, networks, IS , Development, ergonomic recommendation, design, etc.) and write the functional documentation of the services
- Develop (co-develop) or drive the development of a model to validate the design and / or demonstrate the technical feasibility
- Develop documentation and planning, identifying goals and tasks and assigning to meet objectives
- Advocate Customer's Voice within the domain assigned
38
Senior Service Designer Resume Examples & Samples
- Solid experience with Agile development practices
- Organized and structured approach, breaking problems into narratives about solutions and communicating the narrative to a larger audience
- Exceptional portfolio, with focus on UI/UX and service design for mobile native, mobile web, web and/or mobile apps
- Ability to create interactive prototypes is a bonus
- Strong conceptual skills and a desire to push the boundaries
- BA/BS degree in Digital Design, Interaction Design, Software Product Design, or equivalent
39
Service Designer Resume Examples & Samples
- Develop leading-edge service
- Bachelor's or Master's degree in service design, psychology or comparable field of study
- 1+ years' experience in user-centered service design, creation of customer journeys, service blueprints, experience flows, as well as definition of touchpoints, and design/interaction guidelines
- Proven ability to create new service designs based on relevant user insights and to effectively communicate them to stakeholders
- Ability to guide and coach people through the service design process
- Work experience in a successful service design agency or comparable experience in a UX team of an established industrial company
- High level of proficiency in design tools (e.g. Visio, Sketchflow) as well as Adobe CS (esp. Photoshop, Illustrator, InDesign) and/or other current tools
- A marked ability to work in cross-functional teams
- Strong, dynamic interpersonal skills - experience working with diverse individuals and groups
- Excited to be a part of a truly international team
40
Service Designer Resume Examples & Samples
- Experience with conception, ideation, and iterative prototyping
- Experience with client relationship management including building and maintaining strong working relationships with key stakeholders
- Experience working on IT projects in a higher education institution
- Demonstrated experience working across multiple business units and IT departments with the ability to foster a sense of teamwork and create a collaborative environment
- Demonstrated experience working in conjunction with 3rd party services vendors
- Experience with business process modeling and notation best practices languages such as BPML
41
Customer Experience Service Designer Resume Examples & Samples
- Immerse yourself in ethnographic research. Build an understanding of our customers and the context through which they are interacting with our business
- Facilitate co-creation workshops and capture insights from multiple points of view
- Utilise design thinking methodologies to develop storyboards, service maps and wireframe prototypes
- Deliver business outcomes that balance user needs, commercial interests, and technological constraints of the business
- Collaborate with the sales and marketing teams to understand business requirements and define success metrics
- Test, optimise and verify design concepts
- Work with UX and UI visual designers who will produce high fidelity designs
42
Service Designer Resume Examples & Samples
- A curious mind and an enthusiastic work ethic
- Experience in design planning and design research methods
- A passion for enriching the design process with meaningful research
- Ability to work effectively with a wide variety of professionals/disciplines
- Demonstrated project management ability with an ability to lead complex projects effectively
- Ability to make rough interactive prototypes
- Proficient in InDesign, Photoshop, Illustrator, Flash and/or Dreamweaver
- Ability to articulate the meaning of your work to colleagues and clients through formal and informal presentations
- Serves as a mentor for new employees, interns, and trainees
- In-depth understanding of core institutional processes, clinical practices, and support areas
- Works similar to an independent consultant with own set of clients
43
Digital Service Designer Resume Examples & Samples
- Being accountable for the technical design for all components delivered via Group,
- Take agreed user stories and define solution design for the app development,
- Assure delivered components are aligned to design and design standards,
- Support internal partners in Vodafone Group and the local markets with identification of new group component opportunities,
- Interaction with markets to ensure communication of new app components
- Technical experience / knowledge of mobile app design and development, covering Android and iOS,
- Ability to drive for generic, re-usable modular solutions,
- Understanding of API design and Service Orientated Architecture,
- Experience of working with Agile delivery methodologies,
- Ability to establish influential, trust based relationships across diverse teams,
- Understanding of business and operational strategies
44
Service Designer Resume Examples & Samples
- Possess strong computer (Windows, Microsoft Office) and analytical skills
- Enjoy working in a team environment
- Have the ability to interact with internal and external clients to receive highly advanced information and data
- Demonstrate excellent customer service skills
- A two-year associate degree in the requisite scientific or technical field (48 scientific or technical credit hours as measured on a semester basis). Or, have completed two years of college course work (60 Credits) towards a Bachelor degree in a technical field. The 48 scientific or technical credit hours can be obtained through colleges, technical institutes, licensed apprenticeship programs, trade schools, military programs, etc
- Working experience in gas and/or electric distribution
- Additional work experience in an associated area with applied complex design
- Demonstrated proficiency in Computer Aided Design (CAD)
- Demonstrated proficiency in blueprint reading
- Service Designers routinely balance a workload of 50-100 notifications with varying degrees of complexity. Projects vary in size and length of time required for completion (up to 2 months)
45
Customer Experience Service Designer Resume Examples & Samples
- An ability to make the ‘complex’, ‘simple’
- Knowing how to utilise design methodologies and collaboration techniques to create an experience that is greater than the sum of its parts
- A proven ability to practice user-centric design and has examples of this to share with us
- Remaining focused on the end result and is driven to measure outcomes against business objectives
- Has a strong interest in all things digital, including web, mobile and digital communications
- Can effectively utilise UX tools (we currently use InVision)
- Excellent communication and organisation skills and an ability to clearly articulate the insights and rationale behind design decisions; and
- Enjoys being themselves at work and building great relationships
46
Mobility Service Designer Autonomous Mobility Services Resume Examples & Samples
- As part of the team, you will be driving the creation of future mobility services to solve our customers needs for on-demand mobility
- You spearhead the development of an amazing customer experience and our future business models and processes
- You work closely with people from different disciplines, departments and companies around the globe to get the service running
- You develop and implement strategies and business models for our future mobility services
- You create an outstanding user experience that makes use of state-of-the-art technology and considers the legal and regulatory environment
- You coordinate with technical counterparts that are responsible for the implementation of the service
- You have gained at least five years of professional experience delivering services that have enthused your customers
- You have been responsible for the creation of complex services that, ideally, bring together the on- and offline world
- You are a strategic and conceptual thinker who is experienced in defining service requirements
- You have an entrepreneurial mindset and are passionate about flexible mobility
- Your educational background is in the field of information systems, business administration, service design, or similar
- You are self-motivated and able to adapt and to succeed in a challenging, often ambiguous and quickly changing environment
- You enjoy working in a team, showing initiative and introducing new ideas
- You have very good German and English skills
47
Senior Service Designer Resume Examples & Samples
- Design and Communicate concepts for applications built on the HERE Open Location platform, integrating location intelligence, sensor data, and data analytics
- Apply HERE platform services to diverse problems in the marketplace, and prototype solutions
- Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at both client and internal meetings
- Embrace and harness new technologies
- Knowledge of mobile and web paradigms on various screen sizes and environments
- Ability to design, prototype & specify the architecture and interaction flows of complex systems and services
- A high level of proficiency in production software, such as Adobe Suite, Sketch, InVision etc
- Exceptional portfolio, with focus on UX and service design for web mobile and embedded apps
- Excellent verbal, written communication and presentation skills
- Collaborate in a cross-functional development team and present ideas and designs effectively
- Strong technical knowledge of how web-services, mobile devices and sensor data apply to designing modern user experiences and services
48
Senior Food Service Designer Resume Examples & Samples
- Provide and maintain food service design and specification required for food service systems standards within Aramark. The purpose of these standards will be to better position the field on preferred configurations, assure the most efficient flows, and establish quality thresholds for ourselves and our vendor providers. These standards will need to be managed within a library of design elements including AutoCAD and BIM systems
- Strong verbal communication skills and presentation capabilities to provide information and plan reviews through CP and project team teams for continuous improvement
- Instruct food service equipment manufacturers, their representatives and design support resources to assure project detailing and job performance
- Ability to determine equipment solutions between short term and long term life cycle costs
- Provide selective, priority design reviews with the Capital Projects Team. This action will allow us to check that standards are being put into place, check quality of design documents and educate Business Process Managers in the process
- Direct Report – Associate Vice President Project Development
- Strong demonstrated experience in the food service systems design, implementation and operation of food service environments
- Capability to communicate and provide training on food service design strategies and standards
- Design illustration, public presentation, and project documentation skills
- Professional degree required. Food service consultant certification is preferred
- 7 years minimum experience in food service design or related experience in the design of food service environments. Cross market experience is essential
- Food Service Consultant Society International (FCSI) qualified
- Demonstrated expertise on a variety of design platforms: AutoCAD, BIM, Revit, & Adobe Illustrator
- Demonstrated experience on food service specification platforms i.e., Auto Quotes, KCL,
49
Service Designer / Process Architect Resume Examples & Samples
- Strong understanding of standard process design, process development, and process implementation methodologies, tools, and techniques
- Strong analytical skills to be able to review and understand large amounts of information and its inter-relation, dependency, flow and input/output
- Excellent written and oral communication skills to observe, question, extract, document, and present information to associates at all levels of a technical organization
- Strong facilitation skills to lead large cross-group process discovery and continuous improvement sessions
- Bachelor's degree or equivalent work experience in related field
- 2+ years of experience working with ITIL
- 2+ years of process documentation, management and improvement in a technical environment
- ITIL 2011 Certification
- 5+ years working with service management and service delivery industry best practices (ITIL, ISO 20000, Lean etc.)
- 2+ years working with Lean Six Sigma methodology
- 5 + years of Service Design and Utilization of Services within Service Delivery and Development processes
- 2+ years of experience and understanding of Technology architecture to develop Application Models used for Service Delivery
50
Service Designer Resume Examples & Samples
- Management of end to end project lifecycle for Security Engineering solutions from initiation to service handover, ensuring appropriate governance is applied
- Management of the Security Engineering design and development demand pipelines and ensuring we are adequately resourced
- Creation of a service wrapper for Security Engineering solutions, ensuring operational procedures are created and validated against customer requirements
- Responsible for the application of service management principles to Security Engineering solutions, ensuring operating models are in place and validated before hand over to the customer
51
Senior Service Designer Resume Examples & Samples
- End to end ownership of the operational architectural design and implementation for product and services
- Full accountability for the QoS of the service support model
- Design Support model delivering effective TCO
- Improving the E (expense) to R (revenue) Ration
- Within the SITA Global Services design team, be the interface between the business units Product Managers and the SGS support teams
- Lead & Drive Design Improvements
- Deliver best practice in Service Design and Development
- Act as the point of contact for SITA's Operation in providing bid support to all Product and Services Solution Lines opportunities for large and complex bids across the regional geographies
- Specify and design service management and operational solutions, their components and architecture to meet defined business needs for SITA's customer's solutions, products and specific IT projects
- Support the design, costing and documentation for customer propositions and amended programs from supplied specifications in accordance with agreed standards
- Ensure the agreed operations model is reflected in the operations solution
- Collaborate with GEO Service teams and Purchasing in the development and issue of Request for Proposal to Service Partners
- Deliver best practice in Service Design and Development - and by driving the team's contributions to the delivery of high value, cost effective customer propositions
- Clearly identify and communicate any issues and risks
- Accurately and clearly document the operations solution (cost, resources, process & tools requirements)
- Provide professional and timely feedback
- Work across boundaries, aid bid support and assist with customer-facing communication when appropriate
- Experience of working in the air transport Industry or IT industry
- Technical knowledge and background (Information Technology (IT) and Service Management)
- 10 years experience in Customer Service, preferably in a global organization and Service Provider environment providing bid support/pre-sales role supporting either internal or external customers in service design on multi-faceted projects, delivering high levels of customer satisfaction
- 10 years of experience in IT Services and customer services business
- Experience in managing complex projects or processes with large focus on IT Operations, Service Management and Customer Care capabilities
- Budgetary experience, particularly geared around managing the cost of operations- Basic Business Finance understanding
- Experience of working at senior levels within the IT services provider or in the IT division of a major organization
- Knowledge of internal and external service providers' organizations and their respective interfaces for customer service
- Product Management experience an advantage
- Product Development Process
- Service Management Processes
- Fluent verbal and written communication skills in English
- Knowledge of ITIL and Service Management practices and procedures
- Ability to work in stressful environment in order to meet deadlines
- Experience in managing complex projects or processes with large focus on IT, operations and customer care issues
- Writing concise and focused customer value propositions
- Ability to analyze and respond to customer business and technical requirements
52
Premier Service Designer Resume Examples & Samples
- Owning and leading the development of service standards, delivering improvements to the customer journey based on deep customer insights
- Designing and delivering journeys that drive strong engagement and deepen relationships with customers
- Delivering product and service journeys, creating simple and concise self-serve journeys for the customer
- Improving our remote capability and increasing digital share to offer a digital proposition to meet the customers banking needs
- Responsibility for team and performance management, which involves contributing to the delivery of tasks and actions, including those set by the wider Personal Banking and Premier divisions
- Developing and maintaining excellent relationships with the wider team, supporting colleagues to ensure business goals are achieved
- The ability to contribute effectively when working with senior stakeholders, whilst establishing and maintaining credibility with the senior leadership team
- Excellent written and verbal communication, with the ability to create and deliver engaging presentations
- Strong design experience with the ability to think creatively, particularly through the use of emerging digital technology
- Experience of using design thinking methodology, tools and customer centric approach. Design skills including drawing and storyboarding would be preferred
- Knowledge of digital development, agile practice and the ability to interface with digital teams
- Proven ability to operate in a complex business environment
- Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail
- Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot
53
Global Client Care Service Designer Resume Examples & Samples
- Develop portions of the service lifecycle; including planning, launch, execution & monitoring
- Design the service delivery channel selection & execution for both direct & indirect service entities
- Establish service pre-sales, installation, deployment, and maintenance requirements & process
- Design & implement product service operations (Training, Supplies, Knowledge Management, Parts, Logistics, Communications, etc.)
- Design & integrate service delivery to the service infrastructure & systems
- Work cross functionally to establish service entitlements and revenue models, while understanding profitability
- 3+ years’ experience in service design delivery in a global customer service environment
- 3+ years’ experience in product design teams for global products & services with proven track record of service revenue delivery and/or cost savings & optimization
- Complete understanding of Project Management and Process Management methodology, as well as, configuration and change management
- Excellent communication skills - able to deal with all levels of management and personnel (verbal and written)
- Highly organized and works well with cross functional teams and individuals at all levels while assuming full accountability for all team deliverables
54
Service Designer / Service Designer Senior Resume Examples & Samples
- Proficient in Adobe Creative Cloud programs (InDesign, Illustrator, Photoshop, Acrobat), Microsoft Suite (PPT, Word, Excel)
- Critical thinking and creative problem-solving skills
- Design research, sense-making and pattern recognition skills
- Skilled at visualization and storytelling (personas, journey mapping)
- Excellent documentation and note taking skills
- Must be experienced at both verbally and visually presenting insights, ideas and concepts
- Project planning experience
55
Senior Service Designer Resume Examples & Samples
- You will have previously designed end-to-end experiences and delivered them through digital and physical channels
- Outstanding communication skills and the use of narration and storytelling skills are a must in this role to convey ideas and concepts and to bring product ideas to life (e.g. storyboards, wireframes, prototypes, etc)
- You will engage with senior executives to understand requirements, influence and win the support of stakeholders and present solutions
- You will need to have the ability to conduct ethnographic research and uncover underlying human needs and expectations in a short amount of time
- Ability to develop prototypes of future experiences to test with customers and incorporate their feedback
- Experience across diverse channels and business areas including digital, retail, call centre, supply chain, IT will be a huge value add
56
Service Designer Resume Examples & Samples
- Facilitates an understanding service delivery from a customer perspective
- Considers the full context of the service experience including business challenges, user needs, and technological capabilities
- Knowledgeable in design methods that engage both customers, and service development and delivery teams
- Owns the design process from research, to strategy and ideation, to mapping, prototypes, testing, etc
- Applies an understanding of product strategy, performance analytics and KPIs to monitor product performance and guide future design
- Performs research and customer/stakeholder discovery, such as interviews, observation sessions, and user tests, etc
- Synthesizes and shares research to stakeholders and team
- Explores new ways of communicating with stakeholders about design
- Is a core contributor to the research and development process and assists in validating service delivery ideas, strategies and designs
- Applies best practices from the field of user experience design and user research
- Supports development teams with achieving agile sprint goals, working closely with service development Product Managers and Scrum Masters to prepare for development
57
Senior Building Service Designer Resume Examples & Samples
- Execute assigned work in accordance with the applicable project procedures and standards, within the man-hour and cost budgets and the project schedule targets
- Liaise with Civil / Mechanical / Electrical / Building Services project Discipline Engineers to verify interpretation of engineering CAD drafting requirements
- Produce project Detailed Diagrams Mechanical / HVAC / Fire Protection layout / Plumbing / Piping layouts and isometrics accordance with process and project engineering requirements
- Generate Drawing / Prepare As Built drawing / Checking layouts as per Aramco Standard, Assist Discipline Engineers with the transfer of records to storage, microfilming and for destruction
- Minimum of 10 plus years of experience in Mechanical, Fire Fighting, HVAC, Plumbing for Industrial Building in oil and gas industry
- Strong working knowledge of MircoStation, Smartplant, Auto CAD, Excel, Word and PowerPoint is essential
- AmecFW experience preferred
58
Service Designer Resume Examples & Samples
- You are full of fierce ambition
- You are proud of your Bachelor’s or Master’s degree in Business Administration, social psychology, service design, UX, marketing or other relevant customer-centric area
- You have at least 5 years’ experience in improving customer experience
59
Building Service Designer Resume Examples & Samples
- Coordinate execution of CAD drafting tasks as defined by the Project Engineers
- Ensure the procedures and work practices listed in the Project Engineering Quality Plan are applied as appropriate
- Assist the Building Service Design Engineers through the issue of and other design documents, or any other reasonable task requested by the Engineer
- Minimum of 7 plus years of experience in Mechanical, Fire Fighting, HVAC, Plumbing for Industrial Building in oil and gas industry
- Worked 3 plus years preferably in Aramco or GCC region project environment in leading Engineering Company
60
Senior Service Designer Resume Examples & Samples
- Translate concepts into designs that illustrate simplicity despite system complexity
- Create instant tangibility for the Fjord team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping
- Define the User Interface Design through information architecture, wireframes and user flows and validate it through usability testing
- Participate as a contributor to an interdisciplinary team that includes other designers, program management, business and brand strategists, and hardware and software developers
61
Digital Service Designer Resume Examples & Samples
- Project and service design coordination
- Stakeholder engagement across the business
- Develop strategic approaches to the design of digital services ensuring the customer is at the centre of service design
- Develop, plan and co-ordinate quantitative and qualitative research an as input the innovative design of digital services
- Development of customer journeys and personas as part of the strategic design principles for digital services
- Continually Improve the customer self-service experience by recommending process innovations, creation of concepts for new digital products, services and ecosystems
- Development of prototyping and testing methodology to inform and the design development of digital services
- Co-ordination of cross agency stakeholder engagement ensuring appropriate agencies are involved in the design of new digital services and concepts
- Extensive experience in research in government or a related sector
- Tertiary qualifications in business, management and/or relevant work experience
- High level analytical skills with an ability to recognise and identify unique opportunities for innovative ways to remediate business constraints and the ability to grasp opportunities to allow the analysis for new e-business considerations
- Demonstrated high levels of written, oral and interpersonal communications skills, including the ability to negotiate desired outcomes with internal and external stakeholders across multiple agencies
- Demonstrated understanding of basic customer experience principles and how to use qualitative and quantitative data to develop successful customer-centric solutions and experiences
- Understanding of service design, human centred design, design thinking and lean methodologies
- Demonstrated experience in creating service strategies and roadmaps
62
Service Designer Resume Examples & Samples
- Bachelor's degree in design/communications-related field and one to two years related experience such as communications, visual design, user-experience design; or an equivalent combination of education and experience
- Understanding of the user-centered design process (user research, user needs assessment, user modeling, design, usability evaluation and developer relations)
- Understanding of design principles, guidelines and relevant policies including web accessibility standards
- Skills in diagramming, prototyping and using design tools
- Demonstrated effective communication and interpersonal skills
- Self-motivated and works independently and as part of a team. Demonstrates problem solving skills. Able to learn effectively and meet deadlines
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization
- Basic web and / or software development skills
63
Senior Service Designer Resume Examples & Samples
- Relevant experience in the field of Service Design, either agency or client side
- Sound awareness of business and project constraints as they apply to the design of a service
- A track record of leading cross-functional teams and solving complex experience and service design challenges
- A strong portfolio with examples of related service designs in global organizations
- Passion for the entire design journey, not just the solution, concept development and design research
- A passion for efficient interaction solutions and a strong sense of designing for simplicity
- Flexibility to work with geographically distributed teams and willing to travel to participate in international projects
