Service Associate Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the service associate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

C Dooley

Cedrick

Dooley

599 Barrett Ford

Boston

+1 (555) 730 7777

599 Barrett Ford

Boston

Phone

p +1 (555) 730 7777

Experience Experience

San Francisco, CA

Service Associate

San Francisco, CA

Funk-Lockman

San Francisco, CA

Service Associate

Process new and renewal business changes, including updating and maintaining information using computer automation
May perform other tasks including support, photocopying, imaging, mail, data entry, agent contracting support and / or supply functions
May perform other tasks including support, photocopying, imaging, mail, data entry and / or supply functions
Assist with opening and closing banking center
Researches and reconciles premium / billing accounting discrepancies. Responds to premium / billing questions
Mentoring and training of existing and new service associates
Seeking Part Time candidates interested in working the following shifts Friday's 8AM-5PM, Saturday's 8AM-5PM, and Monday's from 8AM-5PM

Detroit, MI

Member Service Associate

Detroit, MI

Schuster, Lueilwitz and Wehner

Detroit, MI

Member Service Associate

Assume ownership of personal development and inform GHRMS Management of perceived gaps
Develop solid relationships with customer in order to maintain repeat purchases and create member loyalty
Assist, where possible, in resolving HR related queries from members/managers/non-members
Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues
Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management
Respect for self, colleagues and management
Create and maintain members using personalized email, phone calls, online profiles

present

San Francisco, CA

Senior Service Associate

San Francisco, CA

Lang and Sons

present

San Francisco, CA

Senior Service Associate

present

Assist in cross-training efforts of office at Management request. Process checks for Management signature
Organize days work at close of business for Management signature/approval
Reconcile days work at close of business
Promote teamwork among complex service associates
Organize daily work at close of business for Management signature/approval. Advise Management and Financial Advisors of money/securities due each morning. Provide daily inventory of securities, ensuring compliance with regulations
Accurately perform all aspects of operations, service and administration
Assist in printing outgoing checks and preparing for clients

Education Education

Bachelor’s Degree in Professionalism

University of Cincinnati

Bachelor’s Degree in Professionalism

Skills Skills

Good job stability and excellent customer service skills
Ability to maintain updated knowledge of procedures, products and activities of assigned area
Strong attention to detail
Detail oriented and good organizational and time management skills
Strong coordination ability
Solid work ethic, professionalism, and positive attitude
Ability to maintain composure and professionalism under pressure
Basic knowledge of accounting and systems as they relate to branch operations
Ability to work in a faced paced environment
Excellent phone and interpersonal skills used appropriately in dealing with co-workers, subordinates, and field employees

Create a Resume in Minutes

15 Service Associate resume templates

Read our complete resume writing guides

Senior Service Associate Resume Examples & Samples

Quality Check (QC) the work done by other team members
Mentors new team members within the group
Actively participate and contribute in application testing and enhancements
100% TOTAL
Masters/Bachelor of Commerce or Associate’s Degree in Business Administration or related field, or equivalent combination of education and experience
3-4 years’ experience
ECS
SAM
12b-1 Commission Structure
Investar
Pega Reach
Ability to operate a personal computer and related software
Strong knowledge of Microsoft Excel and Word
Flexible to work in night shifts

Service Associate Resume Examples & Samples

Bachelor in Commerce or Associate’s Degree in Business Administration or related field, or equivalent combination of education and experience
5 – 2 years of experience
Mutual Fund Trades (i.e. NAV, Wrap, House/Omnibus, RIA, Tran Codes, Account Types, Social Codes)
Basic Microsoft Excel and Word
Ability to adhere/respond to established time frames and schedules

Service Associate Resume Examples & Samples

Review new account forms for accuracy and completeness
Distribute new account documents and required notifications to clients
Accurately transmit and receive administrative messages and other communications between the branch and New York Departments, Exchanges, and other branch offices
Process securities, ensuring good delivery and accurate processing. Process checks for Management signature
Prepare and process trade corrections, maintain necessary records for compliance and perform weekly follow-up on missing documents
Assist Financial Advisors and support staff with questions regarding documentation and account title formatting
Maintain account files, keep filing of documents current
Maintain file for order tickets, by month
Maintain accurate records for securities and transfers
Process account transfers and follow-up on status of transfer requests. Scan and fax documents; sort and distribute mail
Cooperate with branch cross-training requirements
Advise Management and Financial Advisors of money and securities due each morning
Verify Trade Confirmations report at the start of day against previous days order tickets
Evaluate margin requirements and advise Management and Financial Advisor of necessary responses
Prepare monthly reports (Monthly Insurance, Prepayment, etc.) Distribute messages to proper individuals
Organize days work at close of business, for Management signature/approval

Service Associate, Disney Vacation Club Resume Examples & Samples

Responsible for transporting guests to and from the Disney Vacation Club Preview Centers from all resorts on WDW property as well as surrounding area resorts, including transporting guests and luggage to the airport
Assist in the Sales Center operation by checking in and out guests
Demonstrated stong verbal communication skills
Ability to be flexible with work schedule including weekends, overtime and holidays
Ability to reduce relationship tension prior to sales process through being proficient at storytelling and high level of Cast to Guest engagement

Fan Service Associate Resume Examples & Samples

Uphold a strong work ethic
Ability to follow direction
Create positive and strong working relationships
Be assertive, persistent and results oriented
Possess strong written and communication skills
Knowledge of computer programs such as Microsoft Office and Outlook
Ability to multitask and consistently re-prioritize based on sales department needs
Motivated to have a career in Sports Sales and Service

Branch Service Associate Resume Examples & Samples

Detail oriented with proven organizational skills
Manages time efficiently and can multi-task
Self-starter who is comfortable managing complex and evolving situations

Service Associate Resume Examples & Samples

Ability to operate in a full service environment to resolve complex and expansive set of customer inquiries across multiple systems
Maintain detailed knowledge of a subset of product and service offerings to customers
Analyze risk areas and identify solutions to meet customer's needs
Analytical skills used in problem solving situations
Ability to listen and diagnose customer problems that could be ill-defined
Ability to identify whether problems require immediate technical support, requiring User Technicians or Team Leader/Supervisor assistance
Excellent phone and interpersonal skills used appropriately in dealing with co-workers, subordinates, and field employees

RSU Service Associate Resume Examples & Samples

Provide high quality, high touch service to Private Banking clients
Manage client transactions and inquiries accurately, within established deadlines and in accordance with firm and business policies and procedures, as well as applicable FINRA and other federal regulations
Coordinate and follow through on client requests for products and services (i.e., open/close accounts, check orders, etc)
Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint), general comfort level with Internet/Intranet usage and ability to learn proprietary software and databases

Service Associate Resume Examples & Samples

Analyze risk areas and identify solutions to meet customer's needs. Minimum of 2 years customer service experience
Problem-Solving/Analytical Abilities
Communication Skills -Excellent phone and interpersonal skills used appropriately in dealing with co-workers, subordinates, and field employees

Service Associate Resume Examples & Samples

High School Diploma or Equivalent 1 year consumer finance branch experience acquired working in a OneMain Financial network branch or 2 years experience in customer service dealing with internal and external customers in both positive and difficult situations
Must be flexible and able to work different shifts to provide maximum support on a regular and as needed basis
Ability to listen and diagnose customers problems that could be ill-defined
Ability to identify whether problems require immediate technical support or Supervisor assistance
Excellent phone and interpersonal skills used in dealing with co-workers, subordinates and field employees
Familiarity with PC- like hardware/software

Service Associate Resume Examples & Samples

Process & follow up on phone team support and client service requests to ensure completion in a timely manner
Research and resolve problems with both internal and external clients accurately and in a timely manner
Use CPWM systems and Salesforce
Provide world class customer service to both internal and external clients in all interactions
Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
Work with Representatives, Management, and Middle Office Operations as needed
Candidate should be willing to obtain series 7 and 66 (65/63) licensing within the first year
Basic clerical and administrative skill
Excellent interpersonal and client service skills
Strong computer skills including Microsoft Office (Excel, PowerPoint, Word), Salesforce a plus
Basic knowledge of CPWM systems and procedures

Employee Service Associate Resume Examples & Samples

Ensures questions and issues are resolved in an accurate and prompt manner that is thoroughly understood by our employees. Makes every effort to educate employees as a part of the engagement, to ensure they understand how many of the activities can be handled via employee / manager self-service
Accurately Route calls to appropriate resource, when necessary
Follow up with employee or manager as required to ensure 100% case resolution
Supports all team members in building a “best in class” organization
Leverages knowledge of Human Resources operations to resolve employee inquiries
Strong listening and interpersonal skills
Clearly communicate Human Resources policies and procedures to employees and managers
Skilled at developing and maintaining effective working relationships
Be a problem solver who can mediate and communicate persuasively to all levels of the company
Be a self-starter who is detail oriented, operates with limited supervision and enjoys a challenging environment
Follow standard screen/scripts to perform tasks
General computer skills including managing and manipulating multiple programs simultaneously
Ability to make good decisions
Knowledge of call center telephony and technology is a plus
Ability to work any day shift varying from 7:30 am – 6:00 pm

Service Associate Resume Examples & Samples

Work involves routine or repetitive tasks under direct supervision
Work is in office environment where systems are available in meeting service quality objectives
Good communication (verbal and written), customer service and interpersonal skills

Senior Service Associate Resume Examples & Samples

Process the higher volume and more complex orders
Process securities, ensuring good delivery and accurate processing
Monitor and resolve problems
Distribute messages to proper individuals
Organize daily work at close of business for Management signature/approval. Advise Management and Financial Advisors of money/securities due each morning. Provide daily inventory of securities, ensuring compliance with regulations
Prepare and process trade corrections and maintain necessary records for compliance. Maintain file for order tickets, by month
Maintain accurate records on securities and transfers
Assist in cross-training efforts of office at Management request. Process checks for Management signature
Prepare monthly reports (Monthly Insurance, Prepayment, etc.)
5 or years of industry experience required

Service Associate Resume Examples & Samples

Use a variety of systems to respond to customer requests and resolve issues
Report to management any and all out-of-line conditions affecting customer satisfaction
Develop and maintain department and company image and philosophy to the public
Identify and recommend improvements in Garmin products, documentation, and procedures
Must be team-oriented, possess a positive attitude and work well with others
Driven problem solver with proven success in solving difficult problems
Must possess proficiency using personal computers relevant to the essential functions of this job description
Must possess personal or professional demonstrated technical aptitude enabling effective performance of the essential functions of this job description

Customter Service Associate Resume Examples & Samples

High School Diploma, GED or equivalent is required
Some cash handling experience is required
At least 2 years of customer service experience in a financial services, sales or retail industry is preferred
Prior experience in being evaluated by customers is preferred
Excellent interpersonal skills and professional manner
Computer skills to include ability to work in Windows based applications
Able to lift heavy coin as well as stand on feet for a long period of time
Able to work evenings and weekends depending on branch needs is required

Service Associate Resume Examples & Samples

Provides exemplary customer service; Displays a "can-do attitude" at all times that will help build customer loyalty
Process incoming credit applications, facilitate credit line increase requests and authorizations for sales
Resolve client issues at the first point of contact or escalate to appropriate level for resolution; Provide proactive retention of accounts when dissatisfied customer calls are received
Ascertain and analyze customer billing inquiries, determine action and perform necessary steps for immediate corrective action or obtain clear and concise information for further research and resolution
Promote and foster teamwork and good morale
Receives customer information on a variety of topics and forwards complete and accurate messages to the appropriate departments; Limit potential loss and customer hardship through front line fraud detection and investigation
Supports the Consumer team efforts by meeting individual and department service objectives (i.e. phone schedule adherence, phone productivity, quality, accuracy, etc.)
Assists the Operations Management team with other duties as assigned
A minimum of one year experience in credit, customer service, sales or call centre environment
Positive, enthusiastic, customer service orientation; works well in a team environment
High concentration/energy levels required, multi-tasking
Strong computer skills and attention to detail
Fluency in French and English communications desired for 50% of the new class
Ability to work shifts as assigned within an extended hours operation including statutory holidays

Service Associate Resume Examples & Samples

University graduate with 1-3 years' work experience in sales, finance, banking or customer service field
Able to work under pressure and work extended hours
Detail oriented, independent and proactive worker
Sales and service oriented, passionate and initiative
Fluent in both oral and written English

Service Associate Resume Examples & Samples

Assist in preparing submissions (both new and renewal)
Process new and renewal business changes, including updating and maintaining information using computer automation
Maintain customer files according to procedures
Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrate creativity in presentation style
Back-up for switchboard
Distribute and routes department mail
Order office supplies (if applicable) Is proficient in utilizing resources and software to generate reports and/or other requested information
Invoice premiums related to clients and assists with follow up on accounts receivables issues according to BB&T procedures
Set up policy notebooks for delivery to client; assembles proposals and other presentations for client and prospect meetings
Support service and production team in reaching overall agency revenue and retention goals
Keep manuals and carrier information up to date and retains knowledge of carrier and industry changes
High school graduate or equivalent education or industry related training
Is proficient in BB&T Policies & Procedures

Branch Service Associate Resume Examples & Samples

Undertake preparatory work, transaction processing, and control and reconciliations tasks
Manage and escalate operational risks arising from processes
Monitor and process pending items as well as correcting discrepancies
Provide support and advice for front and middle office staff
Interface with internal and external clients to provide operational and administrative support as needed

Employee Service Associate Resume Examples & Samples

Provide excellent customer service. Respond to inquiries via phone, email, fax or mail
Use information from multiple systems and other resources to respond to inquiries
Provide navigation support to customers on employee self-service/HR tools
Route/escalate inquiries for advanced support through proper channels focusing on a seamless customer experience
Perform required tasks in accordance with established service level agreements
Accurately process, record, close or escalate transactions within service level agreements
Process transactions, collect required information or back up documentation from customers. This may include asking customers probing questions (e.g. asking for additional information, or backup documentation etc.)
Perform and track administrative (no call) departmental tasks including report reviewing and reconciliation, data entry updates, mailing, filing, sending correspondence, sorting and routing incoming mail
Provide support for new and ongoing projects
Identify and propose new ideas to resolve problems and improve productivity (i.e. continuous improvement efforts)
Maintain broad knowledge of policies and procedures
Make recommendations to update documentation as changes to policy and process occur, support update process

Employee Service Associate Resume Examples & Samples

Provide excellent customer service. Respond to inquiries via phone, email, fax or mail. Use information from multiple systems and other resources to respond to inquiries. Provide navigation support to customers on employee self-service/HR tools. Route/escalate inquiries for advanced support through proper channels focusing on a seamless customer experience. Perform required tasks in accordance with established service level agreements
Accurately process, record, close or escalate transactions within service level agreements. Process transactions, collect required information or back up documentation from customers. This may include asking customers probing questions (e.g. asking for additional information, or backup documentation etc.)
Provide support for new and ongoing projects. Identify and propose new ideas to resolve problems and improve productivity (i.e. continuous improvement efforts). Maintain broad knowledge of policies and procedures. Make recommendations to update documentation as changes to policy and process occur, support update process

Service Associate Resume Examples & Samples

1-2 years’ experience in call center (preferably in a customer service or technical capacity) dealing with internal and external customers
This department plays a critical role in branch operations. Delayed service or inaccuracy from can have a negative impact on the branch operation in such areas as profitability and service to our customers
Communication Skills
Excellent phone and interpersonal skills used appropriately in dealing with co-workers, customers and field employees. Strong business appropriate written communication is required
Office Equipment
Familiarity with PC-like hardware/software
Additional Requirements/Skills
Thorough working knowledge of company policies/procedures, especially product offerings, account behavior, and payment options
Must be flexible and be able to work a variety of predefined shifts. Overtime may be required on a limited basis
Basic knowledge of accounting and systems as they relate to branch operations
Ability to work in a faced paced environment

Retaill Service Associate Resume Examples & Samples

Initiate contact with the customer in the store and makes them feel welcome
Assesses the needs of the customer and provides courteous, helpful and knowledgeable service throughout the store, including sales floor, fitting rooms, and cash register
Communicates with customers about style, quality, and value of our products
Assists with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns and price management
Assists with other operational activities, including store and warehouse maintenance, and visual execution, helping to maintain a neat, clean and inviting shopping environment; including sweeping, dusting and general housekeeping
Promotes customer loyalty though consumer relationship marketing
May assist at the customer service desk, assisting with returns, employee purchases, and customer inquiries
Performs other duties as assigned by supervisor
Customer service experience preferred
Good math aptitude
Use fingers and hands to touch, feel, and control objects
Open availability and flexibility with schedule to meet customer demand and the needs of the business

Service Associate Resume Examples & Samples

Serve as a resource to financial advisors and support staff and help identify items that need escalation
Act as a liaison between the complex branches and service departments
Assist with delegated report portal items by management. Learn and understand specific reports and action that must be taken
Assist with Firm remediation projects for both service and risk
Monitor and respond to service portal requests
Review CDM escalations to service or risk management for approval
Assist in printing outgoing checks and preparing for clients
Process physical securities and deposits ensuring compliance with firm guidelines
Prepare and process trade corrections, maintain necessary records for compliance
Review documents for accuracy and completeness prior to scanning
Sort and distribute mail
Reconcile days work at close of business
Other projects as delegated by the Service and Risk team
Ensure compliance with Firm policies and procedures from and operational perspective
Financial Industry experience preferred
High School Diploma/Equivalent required
Ability to prioritize and resolve complex problems and escalate as necessary
Ability to interact with Support Staff and Financial Advisors

Senior Service Associate Resume Examples & Samples

Accurately perform all aspects of operations, service and administration
Mentoring and training of existing and new service associates
Promote teamwork among complex service associates
Review new account forms for accuracy and completeness prior to scanning
Act as a liaison between the branch, service departments and other branch offices on service related communications
Serve as a resource to financial advisors and support staff with questions regarding operations and help identify items that need escalation
Maintain required operations files (via appropriate recordkeeping method)
Scan and fax documents; sort and distribute mail
5 years of Financial Industry experience required
Ability to organize and prioritize workflow
Exhibit strong leadership qualities

Senior Branch Service Associate Resume Examples & Samples

Support and drive firm initiatives
Maintain risk awareness and regulatory knowledge
Client service oriented
Independent, motivated, proactive, and focused to take action

Seasonal Selling & Service Associate Resume Examples & Samples

Sell the Bloomingdale’s Loyallist Charge Card as the BEST way to shop at Bloomingdale’s
Know and understand the events throughout the store and communicate to the customer
Support the use of fulfillment tools and multiple channels to meet the customers need (Search and Send, bloomingdales.com, The Outlet,)
Utilize selling technology (Look books, MPOS, b-connected, mobile apps, etc.) to meet the needs of the customer
Strong interpersonal and communication skills. Ability to determine customers’ needs through friendly interactive dialogue
Understand and ability to use technology

Senior Service Associate Resume Examples & Samples

Enter trades accurately
Organize days work at close of business for Management signature/approval
Advise Management and Financial Advisors of money/securities due each morning
Provide daily inventory of securities, ensuring compliance with regulations

Value Added Service Associate Resume Examples & Samples

Warehouse/Distribution-related experience in apparel and hard goods preferred
Experience in value added service projects preferred
Knowledge of apparel wholesale systems
Team orientated
Proficient with 10-key

Hedis Service Associate Resume Examples & Samples

6+ months related work experience or an equivalent combination of education and experience
Prior HEDIS experience
Familiarity with Medical Terminology
Call center background
Great interpersonal skills

Portfolio Service Associate Resume Examples & Samples

Responsible for providing innovative, compliant and customized service to both internal and external customers
Solving our customer's issues with our multi-functionality, versatility and teamwork
Partnering with internal departments, origination centers and other operations to ensure customer's requirements are met
Responsible for maintaining disposition process and voucher clearing in a timely manner
Responsible voucher clearing for multiple portfolios. Identify training needs of other associates and departments in regard to dispositions and vouchers
Termination and disposition of accounts. Application and reapplication of cash
Facilitate and drive for timely resolution of issues with operating centers
Responsible for renewal processing and rebooking
Analyze and understand sub ledgers and accounting entries made during the disposition and rebooking processes
Ensure compliance with business rules on all transactions processed. Reconcile and process complex account transactions
Associates degree, 1 year experience in financial services or accounting environment
Excellent communication skills interpersonal, verbal, and written
Ability to cooperate and build positive, productive relationships with internal and external customers and team members Attention to detail; accurate and well-organized
Strong problem solving, analytical and mathematical skills. Ability to handle multiple tasks simultaneously and continually meet deadlines
Professional phone mannerisms, ability to listen and probe, determine root causes and resolve issues quickly
Previous reporting experience

Seasonal Full Service Associate Resume Examples & Samples

Process returns, which includes frequent customer contact by phone or correspondence as well as contact with other departments within the Company
Review and resolve customer correspondence by calling or writing customers and researching/obtaining information from other departments within the Company
Process requests for discounts, instructions and recipes
Assist in processing product information
Call-outs to customers from all brands
Process catalog proofing for brands
1+ year of customer service related experience preferred
Exceptional decision making and problem solving skills
Minimum of two (2) years previous sales and/or customer service experience is preferred
Working knowledge of computers with good data entry skills
Possess strong interpersonal skills, superior oral communication skills and a professional phone manner

TK Ops, Position Service, Associate Resume Examples & Samples

Ability to adapt existing skills in a new environment
Understanding of timely escalations
Ability to think laterally and pursue opportunities for system / process improvements
Ability to handle multi tasks and attention to details
Understanding of equity and fixed income as business
Asset servicing background (both equity and fixed income)
Other operations background preferred i.e. as settlements etc
Willingness to learn/try new challenges
Detail oriented mindset
JSDA class 1 and 2 (internal control manager preferred)

Rrt-senior Service Associate Resume Examples & Samples

Analyzes and sorts requests according to region and assign to appropriate practitioner/processor
Balances workload to assigned practitioners to achieve efficient processing of entire team
Consolidates data on the volume of transactions processed by each practitioner
Prepares a variety of P&S reports depending on client or operations team’s needs
Manages issues related to dispatching tools and/or system related errors
Create RCAs (if necessary) for any planning and scheduling task misses

Branch Service Associate Resume Examples & Samples

Support the management of the end-to-end client complaint process, from receipt to reconciliation
Handle specialized tasks within the client complaint life cycle; including generation of written responses, final review and response approval
Work with Branch Office Management to resolve complex and high exposure matters
Assist with service recovery for high priority complaints and executive/senior management escalations
Provide reporting and trend analysis to assist in the identification and execution of proactive tactics to reduce the core drivers of complaints
Provide the Control Analyst with regular and consistent updates to ensure education and awareness of the entire complaint process and status
Train and mentor complaint resolution associates
College degree or equivalent
2+ years of experience in client complaint resolution
7, 66. 9+10 preferred
Strong client-focus
Candidate must be proficient with Microsoft Suite Applications, including Outlook, Word & Excel
Skillful problem-solving abilities including adeptness to recognize and define problems
Ability to prioritize and maintain strong organization in recordkeeping
Ability to multi-task in a highly visible fast-paced and team-oriented environment
Detail oriented, focused, ability to act independently and follows through to completion on assigned tasks
Proactively develop self to continuously improve knowledge, skills, and credentials
LI-CG1

Service Associate Resume Examples & Samples

High School Diploma or GED equivalent is required
Interaction with external/internal customers
Proficient leadership skills
Advanced data entry, typing and filing skills
Proficient phone etiquette and verbal and written communication
Proficient problem solving and research skills
Citiphone I & II preferred

Rops-service Associate Resume Examples & Samples

Manage daily operations of the Ops desk as per the bank's operating policies
Assist in the successful completion of all transactions/processing for various products and processes
Share feedback with the Sales team in order to ensure that the INEXes are resolved
Work with the team in order to manage different process and enhance productivity and TAT
Ensure adherence towards all guidelines/regulations where applicable
Keep abreast of the changing RBI/Govt regulations with respect to Banking and ensure that the operating procedures are in line with them
Constantly review processes and identify changes (both process and technology changes) that will help in
MBA/graduate

Disney Vacation Club Service Associate Resume Examples & Samples

Responsible for safely transporting guests to and from the Disney Vacation Club Preview Centers from all Resorts on Walt Disney World property as well as surrounding area resorts, including occasionally transporting guests and luggage to the airport
Transporting guests and their children safely and securely complying with Florida law and Disney Vacation Club best practices using the latest child car seat safety guidelines
Learn a basic level of knowledge regarding Disney Vacation Club membership
Package pick-ups and deliveries
Possess a valid State of Florida driver’s license and clean driving record
Be able to install, configure and adjust child car seats
Demonstrated extensive knowledge of Walt Disney World Resort and property
Ability to drive a 15 passenger van
Must apply via the HUB (internally only)

Senior Service Associate Resume Examples & Samples

Responsible for updating the Wholesaler notes from Outlook calendars into SMART / ExpressWay within a quick turnaround time whilst ensuring data quality
Update the Wholesaler’s expense reports into SMART on a periodic basis
Transcription – Required to transcribe voice files into text files to update the wholesalers notes into SMART
Keep the US SA informed of activities that have no notes on a weekly basis to ensure all activities are updated on time
Identify trends & issues, escalate them as appropriate to arrest negative trends in a timely manner
Prepare various reports for the Wholesaling team including Snapshot reports., City Reports and Profiling
Handling any other adhoc or miscellaneous tasks
Prepare MI’s related to team’s capacity & performance
Perform audits
Ongoing learning, recommend process enhancements
Responsible for updating the Wholesaler notes from Outlook calendars into SMART within a quick turnaround time whilst ensuring data quality
Prepare various reports for the Wholesaling team including City Reports and Profiling
Handling any other adhoc or miscellaneous tasks for the Wholesaling team
Graduate Degree in Business Administration or related field, or equivalent combination of education and experience
2 – 4 years’ relevant experience with a minimum 1 year experience as an acting supervisor leading the team
SMART
Concept of Mutual Funds
FT products/terminology
Personal loan assistance

Direct Service Associate Resume Examples & Samples

High school degree or an equivalent combination of education and experience is required; Child Development Associate (CDA) Credential or a bachelor’s degree in early childhood education (ECE), or a related field, is preferred
Demonstrated experience working with children of preschool age
CPR, First Aid and Medical Administration training are required, but may be completed after employment; and
Fingerprinting and a sex offender background check will also be conducted

Service Associate Resume Examples & Samples

Greet and assist employees with self-service systems
Ability to multi-task in a fast paced environment with attention to detail while maintaining a positive attitude
Deliver exceptional guest service to internal and external guests
Maintain accurate cash handling, perform daily sales and close procedures while following company and departmental policies and procedures
Communicate in a courteous and respectful manner to all internal and external guests
Self-starter who can proactively problem solve when necessary
Accurately receives uniforms from the vendor
Issues employee uniforms
Exchanges uniform items when necessary
Coordinates with laundry vendor to maintain cleanliness of uniforms
Ensures inventory levels are at acceptable levels within the uniform room
Receives uniforms from employees at the end of the season
Works within the inventory management system (software)
Provide a high level of guest service to our employees to make for an enjoyable experience
Maintains the Employee Center in a welcoming, clean, organized, and orderly fashion
Orders, restocks and sells food and beverage items to fellow employees
Assists Human Resources office with distribution of paychecks
Help with Northstar employee onboarding, this can inlcude: new hire paperwork, I9, ID verification, etc
Issue passes/coupons for employees and dependents through RPOS
Three to six months related experience and/or training; or equivalent combination of education and experience
Cash handling experience preferred
Enjoy working with people
Ability to maintain composure and professionalism under pressure
Able to lift and carry up to 50 lbs - Required
Must be able to work from October-Apri - Required

Investor Service Associate Resume Examples & Samples

Prepare and validate investor statements against accounting information
Maintain and update investor wire instructions
Monitor bank account activity on an ongoing basis to confirm movement of funds
Prepare fund manager reports per or upon request. i.e. ERISA, Blue Sky, etc

Cust Service Associate Resume Examples & Samples

Provide program guidance and education to potential customers
Perform troubleshooting over the phone to determine the scope of the problem and assist in providing temporary technical solutions until a technician can arrive if service dispatching is required
Work closely with team and supervisor to meet weekly and monthly production goals
Acts as focal point/liaison for customer inquiries and issues; and take appropriate action to respond or correct
Works closely with other customer care operations within SGS
Must be flexible with schedule and able to work mandatory overtime with little to no advance notice
2 years of experience in a call center environment
Bachelor degree or higher is preferred
Interpersonal skills; including ability to quickly establish and maintain rapport at all levels; sensitivity
Ability to work collaboratively in a matrixed team environment with a win-win orientation

Member Service Associate Resume Examples & Samples

Drive revenue by selling solutions to top and high-potential Members and Member Segments
Develop solid relationships with customer in order to maintain repeat purchases and create member loyalty
Pick and pack Member orders as needed
Deliver strong sales and purchase frequency performance
Achieve sale quotas for team, track progress and monitor sales success/challenges
Deliver friendly, attentive service
Create and maintain members using personalized email, phone calls, online profiles
Possess knowledge of merchandise features, attributes, varieties as well as advantages, benefits
Shoudl be a great motivator, self-starter with great time management skills
Associates/Bachelors college degree preferred
Possess knowledge of web based systems and tools
Must be able to use Microsoft Excel, MS Word, and PowerPoint, Google applications and basic computer skills. Ability to use smart phones (texting, emailing, and video calls)

Platform Service Associate Resume Examples & Samples

To process work items within agreed service level and to the required quality levels
To drive quality improvement initiatives in the team
To represent the department effectively in the key projects. To review project docs, participate actively in project meetings and communicate with all stakeholders
To raise ideas for process improvements on a consistent basis
To train people in the team
To prepare MI reports for the team independently
To identify risks in the team proactively and drive forward ideas to mitigate these risks
To ensure knowledge of procedures are kept up to date, and any new procedures implemented
Excellent communication, interpersonal and client services skills. Excellent written and spoken English language
Proactive approach to problem solving and service improvement
Ability to plan and organise when faced with multiple tasks
Strong Excel, power point and word skills
Good knowledge of UK and India operational processes

Rioom Service Associate Resume Examples & Samples

Processes Room Service customer orders based on the patient’s physician prescribed diet order with hospital IS system and HealthTouch software
Prepares and delivers patient trays and nourishments and completes side work as assigned
Assists with various record keeping, reports, projects, and attends meetings
Helps to maintain a positive, team oriented, professional, service conscious environment
EDUCATION

Service Associate Resume Examples & Samples

Ability to resolve problems that require investigation or research
Strong analytical/problem solving skills
Must be highly organized and detail oriented
Customer service and problem-resolution experience as well as phone skills background
Exposure to Direct Bank Sales processes and banking service in general, a plus
Excellent Follow up skills required
Ability to assess customer needs to provide additional problem resolution as needed
Ability to identify tasks to be completed on particular customer files and manage multiple files with different tasks within defined timeframes
Proficient with Citibank Workstation (CWS)
Strong PC typing skills, especially with MS Word and MS Excel
Energetic and self-starter
Ability to accept and adapt to change
Quantitative/assessment skills
Citiphone Preferred

Hedis Service Associate Resume Examples & Samples

Familiarity with medical terminology, customer service, call center background and prior HEDIS experience
Computer savvy (30 to 40 wpm)
Solid assessment and documentation skills

Service Associate Resume Examples & Samples

Assist with delegated report portal items by Management. Learn and understand specific reports and action that must be taken
Require completion of appropriate training courses
Assist with Firm remediation projects for both risk and service

Consumer Service Associate Resume Examples & Samples

5+ years of experience in customer service, including excellent communication both verbal and written and problem solving skills preferred; or any combination of education and experience, which would provide an equivalent background
BA/BS preferred
Experience in successful resolution of high level/sensitive customer service issues
The work hours for this position could potentially 24 hours/7 days a week availability including all holidays

Service Associate Resume Examples & Samples

Efficiently manage inquiries from NIC/CWM FAs and Clients for New Account Opening/Asset Transition
Strong problem solving and decision making skills, combined with an understanding of regulatory requirements are
Interprets procedures/ instructions to resolve problems within established policies and procedures, while adhering to
Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and
Ability to be flexible with work schedule to include weekends and evening
Proven success working in a team environment
Ability to thrive in a dynamic work environment Required Licensing
Active Series 7,63, 65 or 66
Minimum of 1 year Investment Industry experience Bi-lingual Skills Spanish or Mandarin/Cantonese language skills

Consumer Service Associate Resume Examples & Samples

Requires a high school diploma
BA/BS, Associates Degree or some college experience preferred
Excellent communication both verbal and written and detailed problem solving skills required
At least 5 years of service related experience or combination of service and client/customer facing experience required
Root cause analysis and high level problem solving experience required
Must be available between 8:00am - 11:00pm EST with various shifts options available

Senior Cust Service Associate Resume Examples & Samples

Systems Support — Utilize systems to track and maintain records within respective systems. Provide support to the Honeywell customer base via: phone, email, instant messages and chat
Systems Growth — Work to meet electronic ordering growth initiatives and respective department metrics
SAP Applications — Understand SAP features, providing any troubleshooting of customer issues as they arise
Change Agent — Look for ways to improve Customer Care processes. Drive initiation and follow through to implementation
Respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
High school diploma/GED
2 years of B2B Customer Service experience
2 years of experience with Microsoft Word, Excel and Outlook
Minimum of 1-2 years of SAP experience preferred
Quickly and accurate data processing, 40-50 wpm with minimal errors

Service Associate Resume Examples & Samples

Ensures all food items, supplies and serving utensils are obtained as necessary for tray assembly
Assembles trays per patient menu selections and standard portions as specified
Delivers trays and food carts within the established time frames
Supervises delivery and retrieval of patient meals, including late trays
Communicates with nursing staff concerning any issues relevant to patient meal service and takes appropriate action
Requires sufficient education to read, write, comprehend, and carry out directions
No experience required if the minimum educational requirements are met
6 months of work experience related to menu categories, tray checking, equipment, and operation procedures

Service Associate Resume Examples & Samples

Associate's Degree or equivalent, plus 2-4 years related work experience
Ability to learn and understand a broad range of HR services and knowledge and apply that knowledge by referencing to appropriate tools and resources
Ability to meet or exceed established measurements
Strong verbal and written communication skills, with ability to quickly and efficiently handle customer contacts (i.e., phone, email, fax, etc.)
Ability to efficiently navigate and use multiple technology solutions, including but not limited to, intranet, knowledgebase, contact documentation software, and telephony
Must be able to wear a telephone headset for an extended period of time
Ability to understand and apply established contact center procedures and processes
Ability to effectively and timely document contact events. Maintain confidentiality

Direct Service Associate Resume Examples & Samples

Process and follow up on client service requests to ensure completion in a timely manner
Set appropriate timeline expectations for requests and follow up within that time frame
Use Morgan Stanley systems and SalesForce
Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation
Participate in projects and/or remediation efforts as needed including pilot programs
Work between Service and Document Control Groups as needed
Execute client orders for Margin and other purposes
College preferred or equivalent experience
Organizational skills, attention to detail and excellent follow up skills
Ability to research and resolve problems and service inquiries and escalate when appropriate

Paint Service Associate Resume Examples & Samples

Tint and mix paint to customer specifications for product orders
Leverage detail orientation to maintain accurate company records, formula logs and customer files
Complete product deliveries and provide exceptional customer service
Executes sales transactions with customers
Maintain inventory stock and associated warehouse duties
Drive add-on sales for paint, tools and sundries
Provide high level of customer service support and problem solving to appropriately respond to customer questions and concerns
Operate in a safe manner at all times
2+ years proven track record as an associate in sales, delivery and/or service within a related industry
Must have a valid driver's license
Customer service experience, preferably with at least one year of hands-on tinting and color matching experience from within a paint, hardware or commercial-oriented store
Ability to utilize the latest technology to complete sales transactions and maintain accurate customer records

Service Associate Resume Examples & Samples

Some banking experience is preferred (i.e. teller or otherwise)
Ability to build relationships and strong alliances across the organization
Ability to quickly learn all there is to know about the products and services offered by the bank

Service Associate Resume Examples & Samples

Prior retail or customer service experience
Demonstrated ability to read, write and count
Demonstrated strong customer centered focus and interest working with people
Willingness and ability to interact and cooperate in working with others
Exercise initiative, follows-through and completes tasks
Light physical effort required; Sitting, standing and walking will constitute 95% of a work shift; Kneeling and lifting various merchandise contents weighing 20lbs

Service Associate Resume Examples & Samples

Enjoys teamwork and encourages cooperation while working with others
Demonstrated ability to communicate effectively
Light-to-moderate physical effort required; Sitting, standing and walking will constitute 90% or more of a work shift to include stooping, kneeling and lifting
Ability to work a flexible work schedule, including some nights and weekends

Service Associate Resume Examples & Samples

Demonstratedability to communicate effectively
Attentionto detail and accuracy
Abilityto work a flexible work schedule, including some nights and weekends

Hedis Service Associate Resume Examples & Samples

Maintain fax equipment ,camera/scanner, retrieve previously scanned information
Place telephone calls to provider offices
Book appointments, verify information and communicate with provider offices efficiently and accurately
Schedule HEDIS office reviews, confirm next day appointments, verify addresses for fax and mail, and maintain tracking log and
Requires high school diploma and 6 months related work experience or an equivalent combination of education and experience
Familiarity with medical terminology, customer service, call center background and prior HEDIS experience would have priority for this

On-site Service Associate Santa Fe Springs Resume Examples & Samples

Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development
Must be computer literate and able to learn required software programs
Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and/or operating equipment)

Service Associate Resume Examples & Samples

Provide quality customer service within the banking center
May serve as a Banking Center Mentor
Open new accounts

Benefit Service Associate Resume Examples & Samples

Assist client service teams with the insurance bidding and renewal process
Review census data, plan design, rate information, experience data, and related materials to ensure that necessary and accurate information is submitted to renew / continue the policy
Work with carrier representatives to resolve discrepancies regarding missing or inaccurate information on the submissions and communicate the status of submissions to client service team members to ensure marketing submissions are processed a timely manner
Using approved templates, prepare and coordinate creation of new / renewal binders and iPad presentations, open enrollment communications, and other client presentation materials
As skill and efficiency in performing the above duties develops, work with team members to learn how to analyze coverage and premium rate options to determine how best to meet client needs
Provide general administrative support to client service teams
Upload presentations to iPads and generally maintain iPads assigned to the Practice Group
Upload client data to mobile applications
Work with website vendors to maintain client websites
Create and maintain wallet ID cards as requested
Process Broker of Record letters internally and with carriers
Maintain client and carrier contacts in requested internal systems
Prepare client records to be filed following policy renewals and on an ongoing basis
Update and assist in maintaining agency management and filing systems upon renewal and during special project requests
Coordinate open enrollment and other client communication materials as requested
Research trends and update benchmarking templates as requested
Provide general day-to-day support to clients as skill and knowledge develops
Act as liaison for client to research and resolve coverage, claim, and administrative problems
Escalate claim issues within the department and with our carrier partners, using resources and knowledge of procedures
Recognize areas of concern and potential issues and work with client service team to develop solutions
Adhere to internal process and procedures and keep abreast of changing regulations
Follow processes and procedures as outlined in the Procedure Manual
Attend departmental and carrier meetings to gain an understanding of health plan types and coverage options, and learn about changes/trends occurring in the insurance marketplace
Develop good relationships with others on the client service team
Share information with team members to create a network of information within the Department
Attend monthly service team meetings and other meetings as requested
Provide back up to other service team members as requested
Bachelor degree is preferred. However, a minimum 2 years’ experience working in a professional office setting providing administrative support with a heavy emphasis on accuracy and detailed work can be considered in lieu of college
Familiarity with the key features of commonly offered plan types (i.e., HMO, PPO, CDHP-HSA) and a basic knowledge of employee benefit insurance terminology and coverage options preferred
Proficiency in using the internet and Microsoft Office applications to include Outlook, Word, Excel, and PowerPoint to create, format and update documents, presentations, and spreadsheets which contain tables, charts, graphs and advanced formulas
Above average math skills to calculate ratios, rates and percentages
Demonstrated ability to prioritize tasks, resolve problems, plan appropriately and make sound decisions within the scope of job responsibilities when there are changes in workload and when under the pressure of deadlines
Strong verbal and writing skills to communicate in a concise, logical and professional manner
Dependable with the self-initiative to follow through on assignments and work productively with others in a team environment

Lands End Inlet Service Associate Resume Examples & Samples

Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
Performs markdown and other promotional activities as needed
Responsible for stock replenishment and adhering to visual brand standards
Excellent selling skills
Ability to communicate effectively with customers and fellow employees
Ability to follow written and verbal instruction and meet deadlines on projects/tasks
Knowledge of Lands’ End merchandise is strongly preferred
Previous experience in retail strongly preferred
Ability to lift boxes up to 40 pounds

On-site Service Associate Fresno Resume Examples & Samples

Demonstrates a commitment to provide superior customer service
Professional in appearance, attitude and action
Must possess and maintain a valid driver’s license in State of residence
Must carry required levels of automobile insurance

Field Service Associate Resume Examples & Samples

Distribution of technical communications to the customers as necessary
Update Outlook contacts for Field Service group mailboxes
Monitor customer fleets and update Boeing database as necessary
Keep track of customer reliability reports sent to Boeing Reliability Group
Provide support in booking travel arrangements and prepare expense reports
Prepare payment request forms for local expenses. E.g. office phone bills, equipment/supplies and forward original invoices/documents to Boeing corporate office in Brazil
Prepare away from base message for FSRs and complete out of office calendar
Track 5S status and manage/update 5S documents
Keep the Field Office inSites up to date by editing pages and attachments
Attend non-technical meetings for FSRs whenever they are unavailable
Update Field Service manuals as necessary
Receive and process office mailing
Assist Boeing visitors by arranging hotel, transportation, meetings with the customer and access to Airline temporary parking lot for service providers e.g. Boeing Brazil IT or HR
Order new/replacement or arrange repair office mobile devices through Boeing Brazil
Order office equipment/miscellaneous supplies thru Boeing Brazil or local suppliers
Manage office maintenance/repairs thru Airline contracted vendor or Boeing Brazil
Manage security issues worked thru Airline Emergency/Security Team and Airline Building Maintenance

Senior Service Associate Resume Examples & Samples

Ability to accurately record incoming and outgoing product movement throughout the facility
Candidate must be comfortable communicating to groups of people via department meetings as well as email communication
Must have excellent decision making skills and ability to multi task in a fast paced environment
Must have excellent problem solving skills (i.e. internal/external billing disputes, inventory/materials issues, billing and/or shipment discrepancies with carriers)
Once trained, must be able to perform all job functions within the department at any given time
Must be able to operate material handling equipment in a safe and efficient manner
Must have strong computer skills with emphasis on Oracle, Telnet, VBPC, Excel, Word and PowerPoint

On-site Service Associate Eugene Resume Examples & Samples

High School Diploma or equivalent preferred
Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone
Able to operate powered industrial equipment as needed

VF Outlet Service Associate Resume Examples & Samples

Sales: Demonstrates a customer centric mindset by modeling selling behaviors with a passion for the brand, customer, and the product. Delivers results in their role that contribute to the store’s success. Aware of and accountable to store and individual sales goals
Brand Experience/Customer Service: Exemplifies an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty. Provide solutions and inspiration to customers about the brand
Loss Prevention, Safety, and Compliance: Adheres to policies and procedures, standards and practices, and company directives. Protects company assets. Complies with company safety, security, and shrink avoidance policies and programs. Reports any and all concerns to management

Rapid Response Service Associate Resume Examples & Samples

Provide inbound and outbound call support for Rapid Response Service Center while upholding Swift's customer service standards
Assess each situation independently and take action accordingly; make effective solution proposals by gathering sufficient data through questioning and research while maintaining clear documentation from call to close
Continuously learn about issues and processes that affect Owner Operators to become proficient at solving those problems quickly and efficiently
Actively participate in group discussion and brainstorming sessions to help improve response time and quality of service to department customers
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
Perform additional duties as assigned by leadership
Skills: Cross functional problem solving skills; Basic understanding efficiency concepts and tools; Excellent working knowledge of Microsoft Office Suite; Understanding of AS400 a plus
Education: High School Diploma or GED
Experience Required: Two or more years experience in one or more of the following areas: equipment (tractor) maintenance; fleet operations; office administration; education/training

Service Associate Resume Examples & Samples

Must be at least 20 years of age
Valid Driver's License with clean motor vehicle record
Periodic MVR checks will be performed if hired

Field Service Associate Resume Examples & Samples

Will diagnose and repair all designated products within any part of the region as required, including preventive maintenances, installations, and upgrades per specific training manuals and Carl Zeiss Meditec guidelines
Will complete and submit a field service report for each service call performed on a daily basis according to written procedure
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures
Maintain a spare parts inventory according to company guidelines
Foster revenue growth through the promotion of service agreement sales

Member Service Associate Resume Examples & Samples

Answer phone calls received in English and/or assigned supported language
Gather relevant detailed information regarding the queries
Assume ownership of personal development and inform GHRMS Management of perceived gaps
Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role
Relevant HR experience is an asset
Experience/knowledge of PeopleSoft HR modules is an asset
Action Oriented
Proficient in the English Language (written and spoken)
Proficient in the Finnish Language where required (written and spoken)
Motivating

Ghrms Member Service Associate Resume Examples & Samples

Assist, where possible, in resolving HR related queries from members/managers/non-members
Provide a positive image of CGI through his/her role
Experience with MS Office tools
Proficient in the French Language where required (written and spoken)

Service Associate Resume Examples & Samples

Researches and resolves issues from policyholders, agents and authorized third parties
Monitors and follows up on items that are pending or in process
Assists other team members as needed to service accounts for agents
Provides feedback to management pertaining to customer service issues, process improvements, or recurring problems
Good knowledge of commercial insurance products (Auto, WC, Liability and Property coverages), administrative requirements and contractual provisions
Basic understanding of insurance industry, its products and services
Detail oriented and good organizational and time management skills
Good verbal and written communication skills and interpersonal skills to work effectively with internal and external business partners
Ability to work within a fast paced, high volume team environment
Computer and data entry skills and knowledge of Microsoft Office Suite and administrative insurance processing systems
High School Diploma, GED or equivalent experience
Typically a minimum of three years of commercial lines experience includes basic knowledge of Auto, WC, and Liability and Property coverages

Consumer Service Associate Resume Examples & Samples

5+ years of experience in customer service, including excellent communication both verbal and written and problem solving skills
Or any combination of education and experience, which would provide an equivalent background
Microsoft Excel, Word, and PowerPoint experience preferred

Service Associate Resume Examples & Samples

Works on SAP billing front-end system edits, for orders received through the systems
Proactively monitors SAP sales orders on a daily basis to ensure that these are invoiced timely and accurately
Coordinates with other business units/groups to work on sales orders in SAP issues that are raised
Manages administration and maintenance of customer pricing mechanisms, service fees, and discounts for all products
Works on global cancel and re-bill and manual billing process for NAL sales products
Manages the creation and distribution of all standard, recurring and ad hoc Business Intelligence (BI) reports required
Analyzes customer problems related to invalid entry of master data, pricing master data or billing information to determine a resolution
Continuously seeks ways to streamline admin requirements of customers in support of improving process efficiency where appropriate
Ensures all cases/issues are closed in a reasonable period of time as determined by service level agreement
Bachelor's Degree in Business or related course
Above average communication skills
Good eye for detail
Highly reliable and team player
Can work with minimum supervision
Open to work night shift

Cust Service Associate Resume Examples & Samples

1) Secure all firearms brought into the store with trigger locks
2) Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges
3) Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
4) Greet all customers as they enter the store in a friendly and outgoing manner
5) Handle customer's merchandise returns; complete refund / exchange paperwork
6) Sort returns by category and return to proper area
7) Sell appropriate Hunting and Fishing Licenses
8) Handle and administer all incentive and reward programs
9) Remains product knowledgeable
10) Aware of advertised sales
11) Keeps work area clean, neat and well stocked with supplies
12) Follows all Company Policies and Procedures

Field Service Associate Resume Examples & Samples

Performs planning, coordination and organization of Boeing focal and field personnel based on an understanding of customer needs
Coordinates field operation assignment procedures, training and orientation to ensure on-site personnel meet customer needs
Provides guidance regarding local language, culture and customs to Boeing personnel
Maintains local Boeing base presence
Provides specialized on-the-job training to Customer regarding Boeing resources
Researches information to assist customers in resolving moderately-complex operation issues
Assists management in negotiating cost, coordinating and organizing special events
Works under general direction
Previous experience in a customer support role
Experience working with Airline Customer
Experience working with Microsoft Office suite

General Service Associate Resume Examples & Samples

At least two years cleaning/maintenance experience required
Experience in floor care, carpet care, restroom-cleaning preferred
Ability to read, follow oral and written instructions in English, and to understand the policies and procedures of the hospital
Ability to perform basic housekeeping practices and Must be able to safely lift up to 50 lbs. unassisted
Must pass a background check

Linen Service Associate Resume Examples & Samples

3 years experience in operations, preferably in a health care setting
Basic mathematical and communication skills
Effective English communication skills both verbal and written
Ability or ability to learn to utilize computerized receipt and delivery techniques, including the use of handheld computers
Ability or ability to learn how to operate electrical or manual power jacks
Must be able to lift up to fifty pounds (50 lbs.)

Employee Service Associate Resume Examples & Samples

Previous experience working in a call center required
Experience working with & contributing to a team strongly preferred
Experience with payroll, benefits and Human Resources strongly preferred
Ability to evaluate, analyze data and any eye towards trending and root cause analysis
Strong computer/technical skills; familiar with Microsoft office, (MS) applications, Workday, case management systems, knowledge base systems and other system tools
MS Excel preferred
Identifies continuous improvement opportunities (Processes, service, technology) and recommends solutions to increase productivity
Knowledge of HR and employee policies, programs, concepts and terminology
Perform required tasks in accordance with established service level agreements (SLA’s)
Highly effective verbal and written communication skills, able to explain complex or confusing material clearly
Highly effective listening and reading comprehension skills
Strong customer service orientation, ability to diffuse difficult situations
Confident phone presence
Strong ability to multi-task, work positively under pressure
Strong ability to grasp/comprehend information quickly and ask probing questions effectively
Excellent organizational skills and the ability to prioritize requests and duties
Effective problem-solving and follow-through skills
Effective time management skills, detail-oriented and resourceful
Liaise with other Service Center and HR departments as appropriate
Must be able to work under pressure in a faced paced environment
Must handle extremely confidential and sensitive information
Must be adaptable and comfortable in an environment that changes frequently
Must have a high level of accountability/responsibility
Must exhibit strong work ethic and be self-motivated
Must be able to maintain confidentiality

Service Associate Resume Examples & Samples

Cash checks according to bank policies and procedures
Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC
Accept payments for various types of loans
Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, and items for collections
Close checking and savings accounts
Process night deposits; mail receipts and records
Resolve customer's problems within scope of authority
Sell money orders, cashiers checks, and traveler’s checks
Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report
Contribute to overall banking center operation
Balance cash and daily transactions and ATM
Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc
Verify check orders
Prepare change order
Assist with opening and closing banking center
Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal
Adhere to the policies and procedures in the Banking Center Manual
Attend and/or complete applicable and required training sessions

Service Associate Resume Examples & Samples

Handle incoming client and branch office calls utilizing professional telephone and problem solving skills
Assisting GWIM clients with brokerage and/or banking claim inquires, initiation, and updates
Minimize fraud and financial loss by blocking and reissuing client material ( i.e. cards, checks)
Consistently achieve minimal or beyond expectations for performance metrics and quality standards

Guests Service Associate Resume Examples & Samples

Assists with the overall upkeep of the clubhouse, cart storage area and parking lot
Provides sincere and courteous service to all guests with items such as bag handling and club cleaning
Assists in educating players regarding course policy, current cart policy, speed of play and so forth
Assists players by changing their golf spikes, if needed
May direct start of play
Cleans golfers clubs upon completion of play
Incorporates safe work practices in job performance
One month related experience or training
Regular and reliable attendance

Outside Service Associate Resume Examples & Samples

Assists in the setup and execution of golf tournaments and outings
Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area
Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition
Prepares golf carts for play following the standards of Troon Golf
Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day
Maintains accurate records of golfers renting clubs
Services the customer who is renting golf clubs and cleans rental clubs upon return
Assists with food and beverage activities
Must have high school education; or up to one month related experience or training; or equivalent combination of education and experience
Must have knowledge of Golf operations

Outside Service Associate Resume Examples & Samples

Must be able to work full time at 40 hours per week
Start work as soon as possible
Must be available to work through the end of September

Service Associate Resume Examples & Samples

Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells
Achieve personal sales goals while supporting the goals of the team
Creating a positive customer service experience by listening to and identifying customer needs
Assist customers with various post rental inquiries that involve the rental and billing process
Have the competitive drive and confidence to succeed in a commission-based environment
Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills
Demonstrate sales, professionalism and interpersonal skills
Show a high level of ownership, accountability and initiative
Show proven experience of working well within a team
Stand for long periods of time

Cust Service Associate Resume Examples & Samples

Effectively and efficiently interacts with customers (face to face) by discovering their true intent and combining functional/product knowledge to navigate them to the best solution
Uses technology to provide information such as pricing, availability, and alternative solutions to make a relevant offer and ask for the sale
Adheres to standard work and leverages Continuous Improvement tools and principles to identify problems and reduce waste
Support sales partners to address customer’s needs and help grow the business
Responsible for own development, commits to learning and growth by leveraging feedback, coaching, and an individual development plan
Executes the Grainger Service Promise and demonstrates, by action, the company Values
Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders
Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes
Captures lost sales to improve local inventory
Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate
Audits and purges pick tickets daily to meet BBX standards
Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary
Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements
Assists customers with loading product into customer vehicle
Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses
Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents
Performs necessary housekeeping duties to maintain a clean, safe and organized working environment

Business Service Associate Resume Examples & Samples

High School Diploma or equivalent required, College Degree recommended
Strong computer and technical skills – Microsoft Word, Excel, Power point
1-3 years of relevant financial services branch operations experience preferred

Parole Service Associate Resume Examples & Samples

10% Track, input and initiate Milestone Completion Credit relating to DRP rehabilitative programs. Monitor rehabilitative services waiting lists to maximize program utilization
10% Assist and participate with institution Steering Committee meetings, DRP meetings, training events, policy development workgroups, Program Accountability Reviews, provide administrative support to the DRP CC III as directed, and site visits
5% Perform other duties as assigned

Service Associate Resume Examples & Samples

Policy Processing and Issuance
Logging completed audits by vendors
Assigning audits to vendors
Distributing mail and mailing state filings
Filing paper copies of DSAs
Bureau Crit and Unit Stat Corrections
1 to 2 years of customer service or clerical experience
Working knowledge of Microsoft Office products, especially Excel

Service Associate Resume Examples & Samples

Performs a variety of the most complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include
Computes premiums on quotes, issuances, renewals, audits, endorsements and / or cancellations / reinstatements based on proper rate selection, rules and company procedures
Enters rate, premium and / or policy information into appropriate systems for policy updates / issuance
Maintains file accuracy and completeness
Orders, prepares and / or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and / or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle / motor carrier filings, etc.)
Sets up and clears submissions
Researches and resolves and / or corrects errors and / or issues
Prepares, assembles and / or issues policy / endorsements and associated documentation
Researches and reconciles premium / billing accounting discrepancies. Responds to premium / billing questions
Performs preliminary risk evaluation and / or loss analysis
Utilizes computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.)
Shares and / or conveys the most complex information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and / or insureds maintaining a professional demeanor in all situations
May participate in other departmental processes / projects, such as changes / enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies / practices
May act as a liaison with other departments and facilitate interdepartmental communication
May perform other tasks including support, photocopying, imaging, mail, data entry, agent contracting support and / or supply functions
Provides guidance, training and assistance to lower level positions
Demonstrates expert knowledge of department policies and procedures and utilizes broad understanding of the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines
As appropriate for line of business, may approve new business, renewal business and / or endorsements based on a defined set of instructions / guidelines
Associate’s Degree or equivalent
4 to 6 years related experience. Experience in the insurance industry preferred

Development Service Associate Resume Examples & Samples

Considerable time is spent at a desk using a computer terminal
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations
Knowledge of fundraising or similar relational database
Strong working knowledge and understanding of fundraising and donor relations concepts, principles, procedures and techniques preferred
Knowledge and experience using technology to enhance communications as well as operational efficiencies in the office
Understanding and appreciation of the mission of Santa Clara University and the vision and values of a Jesuit Catholic educational institution
Exceptional verbal, written, and research skills
Excellent computer skills; proficiency in using word processing, Excel spreadsheets, database and web resources. Experience with CRM database and Blackbaud Internet Solutions, or experience with other relational databases is preferred
Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, external partners and donors
Demonstrated ability to establish credibility with broad and diverse constituencies based upon integrity, critical thinking, outstanding operational performance, customer service orientation and excellent interpersonal skills
Demonstrated sound judgment in situations requiring independent decision-making
Proven ability to handle confidential information with discretion
Expert planning, coordination and organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and accuracy
Ability to work within given time constraints
Ability to work independently and also collaboratively within a team
Flexibility in changes to work assignments
Ability to focus on a repetitive task for long periods of time
Ability to interpret and analyze data to make informed decisions
2 to 5 years of experience with Microsoft Office applications
1 to 4 years of experience with relational databases

Field Service Associate Resume Examples & Samples

Planning, coordination and organization of Boeing focal and field personnel based on an understanding of customer needs
Interacts frequently with internal and external personnel and customers
4 or more years' related experience or an equivalent combination of education and experience

Wmcs Home Loans Service Associate Resume Examples & Samples

General account information
Principal and Interest information and payment due
Escrow inquiries
Payoff information
Handle incoming Wealth Management client calls utilizing professional telephone and problem solving skills
Provide home loan account information, including but not limited account balances, payments and general activity questions
Explain content, format and activity on monthly and quarterly statement. Assist client with reconciliations of monthly activity
Current knowledge of Home Loan regulatory requirements preferred
Ability to de-escalate difficult calls
Highly adaptable
Availability outside of standard business hours and holidays
Professional Demeanor: Demonstrating patience, composure, and client service attitude
Problem Solving and Decision Making Skills: Use good research and problem solving skills; know where to go to resolve problems
Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties
SLQ experience preferred
Home Loans experience strongly preferred

100

General Service Associate Resume Examples & Samples

Requires the ability to read, follow oral and written instructions in English at a level acquired through the completion of elementary school education
At least two years cleaning/maintenance experience required. Experience in floor care, carpet care, restroom-cleaning preferred
Ability to perform basic housekeeping practices
Must be able to safely lift up to 50 lbs. unassisted

101

Service Associate Resume Examples & Samples

Previous patient care healthcare experience preferred
Previous experience utilizing medical equipment preferred
Previous experience using technical/computer system such as a transportation/EVS tracking system
Familiarity with e-mail
Must be able to communicate effectively in English including the ability to read, write and speak English. Bi-lingual a plus

102

Service Associate, / Service Associate Resume Examples & Samples

Reviews instructions from agent, underwriter, insured, broker, etc. to understand / determine what is needed to provide quotes, issuances, renewals, endorsements, etc
Shares and / or conveys complex information electronically or in person to underwriters while maintaining a professional demeanor in all situations
May participate in other departmental processes / projects, such as changes / enhancements to forms and screens, user acceptance testing for systems and policies
May provide training, guidance and assistance to lowerlevel positions
Works in a team environment to get tasks accomplished
2 to 5years general office experience, prior insurance experience preferred
Microsoft Excel and Word skills

103

Wmbs Home Loans Service Associate Resume Examples & Samples

Preferred minimum of 1-2 years home loans experience (Iseries & ALS)
Preferred GWIM Knowledge/Background
Solution oriented and proactively exhibits ownership and ability to de-escalate when appropriate
Ability to meet production, quality and service standards
Ability to work in a fast-paced, high volume environment
Schedule flexibility required within hours of operation: Monday-Friday: 8:30am-8:00pm EST
Service Adeptness: Comprehend and empathize with advisory needs, devote time and effort to satisfy branch office requests

104

Subrogation Claims Service Associate Resume Examples & Samples

Communicate and interact with all parties of the claim including the insured, claimant, vendors, service providers and carriers
Perform assigned tasks in support of business unit or department to achieve objectives and goals
Update/document claim files or databases to support Subrogation standards
Responsibilities include but are not limited to processing and handling of subrogation claims, sending demands, posting recoveries, maintain a small inventory of claims, along with other tasks as needed within specified time and within authority

105

Service Associate Resume Examples & Samples

Collects, inspects, cleans, decontaminates, disinfects and/or sterilizes surgical instruments, trays and packs, reusable medical devices and patient care equipment for safe handling by Medtronic staff, customers and suppliers
Follow Medtronic qualified procedures for all product cleaning requirements
Ensure efficient processing of products through decontamination room to ensure minimum delays
Responsible for maintenance of equipment and supplies, record keeping and required equipment testing as specified
Report incidents of contamination with returned products to E.H.S. department and business representative
Maintain clean sterile environment within the Decontamination area
Provide Service Administration for customer repairs and MOC loaner equipment, including documentation and tracking according to process procedures
Complete service work orders in system and maintain relevant documents
Manage inventory of loaners and efficient turnaround of maintenance and repairs to Business Unit as required
Manage the RPR process for explanted CRDM devices
Communicate with technicians, distribution, CSR and customers as required to ensure relevant information is communicated for efficient product flow
Maintain/update processes and procedures as required
Process International and Domestic shipments for repair
Knowledge of surgical and medical equipment and terminology
Ability to read and comprehend complex instructions & procedures
Knowledge of Sterile Processing equipment
Mathematical aptitude
Technical aptitude
Physical ability to carry out the duties of the position
Good interpersonal skills (team work)
Displays initiative
Strong coordination ability
Able to perform repetitive tasks in a stressful environment
Sound computer skills
WHMIS training
Works well in a fast paced changing priority environment
Bilingual: English/French (requirement in Québec)
Completed Sterile Supply Processing Technician course
Some experience in sterile supply processing
Warehouse / distribution experience
Knowledge of JD Edwards and SAP

106

Service Associate Resume Examples & Samples

Performs all patient, equipment, supply and lab specimen transportation needs in a safe and professional manner
Works with the clinical team to coordinate patient schedule for clinical testing. Gathers all required information, supplies, equipment and works with the RN/Tech in the assigned area to prepare the patient for transport
Ensures all equipment is properly disinfected. Stored in proper storage areas
Escorts patients upon discharge to their car and assists with transfer from wheelchair to car
Assists with patient transfer from bed to stretcher or wheelchair
Transports a patient’s deceased body to the morgue in a careful, dignified and respectful manner
Assists Concierge, as needed, with transport of medical records to Information Archival Center
Ensures the patient/staff kitchens and patient refrigerators are stocked with supplies such as but not limited to food, coffee/tea, condiments, snacks and utensils
Prepares and completes food snack replacement sheet for unit deliveries to Concierge daily
Organizes the equipment and supply storage rooms. Manages supplies and equipment inventory in all areas and ensures at the start and end of the shift that all needed equipment is cleaned and available for use
Ensures that all corridors on the patient units and public areas are cleared of any equipment/supplies. Ensures all equipment and supplies are stored in the appropriate equipment/supply storage area
Indentifies and reports any equipment that is not functioning correctly
Locates and transports supplies and equipment as needed
Delivers stock supplies to patient rooms from clean core
Performs patient room checks to ensure that each room is “ready” with the appropriate equipment for incoming patients utilizing the patient room checklist
Ensures that the unit is stocked with clean equipment at all times ensuring that all par levels are appropriate and maintained. Discusses par level issues with the Operations Manager
Removes and discards all dirty equipment/ supplies from the patient rooms as instructed by the clinical team
Submits maintenance work order forms and follows up with Operations Manager on outstanding issues
Cleanliness/Environment 19. Wipes down surfaces, equipment and cleans up small spills
Performs light cleaning such as dusting surfaces and tidying of all work stations and public areas. Ensures nurse’s and doctor’s stations are neat, surfaces are wiped down
Performs equipment cleaning ensuring that the equipment is available for patient and staff use
Performs rounds/sweeps on each patient room, at a minimum of twice per shift. Ensures that the patient’s rooms are neat and tidy, including but not limited to bedside tables cleaned, trash and linen removed, bathroom sink wiped down and toiletries arranged, Linens and towels replaced
Routinely inspects the solarium/waiting rooms/public bathrooms and patient and family kitchen on each unit ensuring it is neat, orderly dust-free and clean. Magazines and books arranged neatly, furniture is clean and neatly arranged TV and computer in working order, Family kitchen area surfaces wiped down
Reports when a room “is ready” from a cleanliness, equipment and supply standpoint, to receive a patient
Removes patient food trays and places in dirty core
Observes noise levels on the unit. Reminds staff to be mindful. Reports equipment that is disturbing (squeaky carts, stretchers, etc.)
Upon discharge/transfer: strips and makes patient bed, removes trash and dirty linen, cleans all equipment and restocks patient linens in bathroom (towels, patient gown), ensures all patient amenities and comfort items are placed in room
Packs up room and escorts belongings with the patient at discharge or delivers patient belongings to the patient’s new room upon transfer
Must exhibit compassion and the Planetree principles

107

Service Associate, Hours Resume Examples & Samples

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment
Individual should be an outgoing self-starter and be technically literate
Basic business acumen and professionalism is a must

108

Cient Service Associate Resume Examples & Samples

Perform quoting, underwriting, price negotiation and telemarketing efforts for assigned geographic territory. Ensure all territory pricing is competitive, underwriting is complete and accurate, and credit and profitability standards are maintained while working to exceed monthly territory budget objective and metrics. Serve more complex, higher volume retail agents than the Account Executive I, and under minimal supervision
Support the Marketing Office Manager on team projects and reporting, and assist in supervision and training of junior staff
Responsible for timely delivery of quotes, contracts and other information as requested/required by retail agent clients. Resolve customer service issues as they arise
Report any lost opportunities of either renewals or quotes and marketing intelligence for the territory

109

Service Associate Resume Examples & Samples

Initiative: Demonstrate a “self-starter” behavior and a willingness to help others
Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness
Bank of America Core Values
Customer service skills and the ability to resolve problems and prevent client dissatisfaction
Organizational skills and the importance of being detailed oriented

110

Unit Service Associate Resume Examples & Samples

Maintains a clean and orderly appearance of unit, as assigned. Responsibilities may include but are not limited to: cleaning unit-based equipment, furniture, floors, walls, bathrooms, med rooms/alcoves, nourishment stations, utility rooms, sleep rooms, conference rooms, staff and visitor lounges; replacing cubicle curtains, emptying linen hampers, defrosting refrigerators, preparing and disposing of hazardous waste boxes
Manages discharge cleaning of patient rooms as assigned
Manages daily cleaning of occupied patient rooms as assigned
In addition to patient rooms, manages cleanliness of all ancillary spaces on the unit, including but not limited to items listed in section 1
Enhances the patient experience through excellent customer service
Manages supply inventory on unit as assigned, which can include bedside medical supplies, linen, and personal toiletries
Transports supplies, equipment, beds, specimens, patient valuables, carts, patients. Performs other errands as assigned
In collaboration with manager, identifies and meets learning needs
Completes annual retraining requirements and remains compliant with annual screenings and vaccinations
Participates and remains active in hospital communications, e.g. email, pagers, learning assignments, paper alerts, and schedules
Assesses patient rooms for readiness for admission, e.g. equipment, damage, deferred maintenance
Welcomes and supports coworkers who are new to the unit
Supports and participates in strategic initiatives of the department and hospital
Maintains professional appearance while wearing hospital-issued uniform

111

Service Associate Resume Examples & Samples

Identifies authorized requesters and users of health information prior to providing access
Adheres to procedures for chart tracking system and accessing other pertinent information
Files and arranges patient records in terminal digit or chronological numerical order ensuring record and information is easily and readily retrievable and assists in finding nursing medical records and information
Possesses skills and knowledge to interact with all internal and external customers courteously, exhibiting and providing excellent customer service
Answers telephones and provide information regarding medical record/health information management and maintain and monitor supplies and forms necessary to perform duties
Intermediate knowledge of Microsoft Office Suite to include Word, PowerPoint and Excel

112

Service Associate Resume Examples & Samples

Accurately and in a timely manner adheres to procedures for chart tracking system and accessing other pertinent information
Accurately files and arranges patient records in terminal digit or chronological numerical order ensuring record and information is easily and readily retrievable and assists in finding nursing medical records and information
Adhere to Network, CHS, departmental policies, procedures, Quality Improvement Plan, Code of Ethics and Compliance Plans, legal regulations, and patient confidentiality
2 plus years of experience with PC's and typing

113

Service Associate Resume Examples & Samples

Performs a variety of routine to moderately complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include
Shares and / or conveys routine information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and / or insureds maintaining a professional demeanor in all situations
May perform other tasks including support, photocopying, imaging, mail, data entry and / or supply functions
Demonstrates working knowledge of policies and procedures, as well as the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines
6 months to 2 years related experience

114

Brokerage Service Associate Resume Examples & Samples

Series 24 license required
Knowledge of the managed account industry
Strong customer service skills and comfort with inbound/outbound calls
Schedule flexibility and strong work ethic

115

Managed Service Associate Resume Examples & Samples

Manage external and internal contacts in internal systems (CAS); as needed
Assist with creating customized confirmation letters; for both facility and subcontractors
Assist Staffing Managers with all operational and administrative tasks
Process VMS technology mappings and generate activity reports to ensure all database assignment information is accurate
Assist with processing submissions during high volume activity
Provide appropriate team coverage (i.e. backup) when necessary
Proficient in Microsoft Office; Word, Excel and Outlook
Excellent communication skills both verbal and written with a willingness to provide superior customer service
VMS technology and systems experience preferred
High School Diploma or equivalent, college preferred

116

Service Associate, Hsbcnet Direct Services Resume Examples & Samples

Decisions and quality of work will have an impact on customers and / or functional area
Role involves some exposure to customers
May be required to work outside of regular business hours. Regular shifts could be between 5am and 8pm
Professional appearance and attitude

117

Private Wealth Management Ascent Service Associate Resume Examples & Samples

Execute on monetary transactions such as money movement between accounts, payments & advances and investment transactions such as unsolicited equity trades, money market & mutual fund transactions
Act as primary liaison between clients and USB and or USB Investments
Answer questions and solve problems across a USB and USBI departments may support special projects as needed for the business, may provide assistance to less tenured or knowledgeable peers
Adhere to compliance expectations and guidelines, and ensuring clear and concise documentation
Make outbound calls to clients and internal partners with or without relationship managers
Ensure proper servicing and maintenance of accounts
Answer questions, accepts escalations & problem solve for front line, clients and partners. Interface with other departments, regions, groups to resolves customer service issues. Follows-up with resolution of problems to ensure timely response and customer/client service
Identify and lead process and model improvement opportunities
Availability to work 2nd and/or 3rd shift required. This position includes weekend and holiday support. This position could require schedule flexibility and the ability to work on short notice
Three or more years of experience in client service, operations or private client relationship management support
FINRA Series 7 & 63 registrations or strong desire to become FINRA licensed**
As a condition of employment, unlicensed and partially licensed candidates are required to obtain the FINRA Series 7 & 63 registrations within 120 days of start date
Knowledge of private banking, credit card and investment products and service
Exceptional customer service skills
Proficient word processing and spreadsheet skills

118

Service Associate Resume Examples & Samples

Schedules, reschedules, and/or verifies patient appointments
Responds to member questions and concerns, and acts as an advocate for their service, needs, and interests within Kaiser Permanente, resolving issues at the lowest possible level
Educates members on proper use of Health Plan systems and facilities
Appropriately transfers and introduces returned telephone calls to providers and medical office modules
Refers provider sick calls to scheduling Supervisor or a member of the call center management team
Notifies patients of appointments and/or scheduling changes by telephone or mail
Verifies member and benefit eligibility, creates medical record numbers as appropriate
Confirms patient appointment for next day, as appropriate
Receives/sends messages from/to hearing-impaired members via TDD equipment
Maintains confidentiality of patient's medical record and demographic information
Verifies and updates member demographics as appropriate during telephone encounter, per guidelines
May collect cumulative data and statistics; may enter data into automated systems
Operates copier equipment
Train and orient new or less experienced staff, as directed
Serve as resource person to co-workers by answering procedure questions and assisting problem solving
Understands individual and call center performance. Is proactive about responding to self-performance measures
May participate in special projects, studies, or other activities from time to time, as directed
Proactively identify ways Kaiser Permanente could improve customer service; work in collaboration with other Kaiser Permanente department
One (1) year of experience in a similar customer service position and six (6) months of data entry and high volume phone duties
One (1) year of experience in a high volume call center
Appointment-setting experience in a clinical setting or health care service role
Customer service aptitude demonstrated through Customer Service Assessment

119

Seasonal Service Associate Resume Examples & Samples

Perform basic office functions as needed and are expected to assist executives in attaining ticket budget goals using the training and tools that are provided
Database management and analyzing season ticket member participation
Establishing relationships with current season ticket members
Provide administrative assistance on all season ticket member accounts
Assisting in servicing current season ticket member accounts
Completing projects given to them by the service team
Providing customer service to existing accounts and other Falcons fans
Fielding incoming calls
Previous experience working in a customer service support function
Previous experience working in a fast-paced environment

120

Junior Service Associate Resume Examples & Samples

Achieving client satisfaction targets by providing excellent quality and speedy day to day support to our clients
Understanding client needs by owning, troubleshooting and resolving their queries
Supporting senior members of the team on more complex issues and projects
Holding solution knowledge on tools and systems as well as the basic products offered from the Nielsen portfolio
Collaborating with and building a network of teams and associates at Nielsen to ensure that all work is connected to client business
BI-LA

121

ENV Service Associate Resume Examples & Samples

Daily clean bathrooms: scour toilets, clean sinks, mirrors, disinfect and empty trash, wet mop with disinfectant floors and shower room if it applies
Clean and sanitize all drinking fountains
Empty all wastebaskets/trashcans
Stock housekeeping inventory in assigned areas
Vacuum areas of responsibility once a week
High School or GED strongly preferred
One year housekeeping and floor care experience

122

Service Associate Resume Examples & Samples

High School Diploma or General Equivalency Diploma (GED) strongly preferred
Heavy pulling, pushing and lifting are required
Good communication and Customer Service skills required / Ability to read and speak English is required
The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required

123

Service Associate Resume Examples & Samples

Receives processing requests from underwriters and agents
Corresponds with underwriters and agents as needed
Reviews and processes new business, renewals, riders, BORs and mid-term cancellations
Computes premiums on bond renewals, riders and / or cancellations / reinstatements based on proper rate selection, rules and company procedures
Sets up accounts in underwriting systems
Ensures accuracy of billings and documentation into appropriate GAIC surety bond processing systems (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.)
Reviews and requests prior term adjustments from IT and Processes corrections to bonds requiring multiple transactions
Manages Daily Error Report for assigned Profit Center(s)
Researches and resolves and / or corrects errors and / or issues. Researches and reconciles premium / billing accounting discrepancies. Responds to premium / billing questions
Shares and / or conveys the most highly complex information to underwriters, agents, and brokers while maintaining a professional demeanor in all situations
Participates helps coordinate departmental processes / special projects
Minimum of 3 years of surety processing experience
Associates Degree (or equivalent work experience)
Posse a high and extensive level of surety administration knowledge and skills
Frequent interaction with underwriters, agents and brokers so strong customer service skills are essential to this position
Must be a highly effective communicator; both verbally and in writing. Able to communicate effectively with people at all levels from across the organization and with external contacts
Must be skilled at establishing and adjusting priorities as needed
Strong time management skills and the ability to multi-task in a fast-paced environment
Intermediate to advanced skills with MS Office, including Word, Excel and Outlook, as well as the ability to learn proprietary software
May be required to travel less than 10% of the time to visit field offices. This includes some overnight travel as needed

124

IT Service Associate Resume Examples & Samples

Demonstrate ability to work with server and network vender products from HP, IBM, Cisco and Dell down to the component level
Have a deep knowledge of a broad spectrum of infrastructure technologies such as Server Hardware, Server OS, Networks, virtual technology and Storage, including the ability to configure with or without a design any combination of the above
Maintaining a deep understanding of firm's technology solutions (both deployed and future) keeping up to date on industry trends
Coordinate lab testing of hardware and software for both standard and nonstandard technology across multiple groups’ highly volatile technical environment
Create instructional guidelines and principles as instructed for the lab environment
Ability to identify potential problems before they impact project deadlines
Work well in an ambiguous and changing environment
At least 3-5 years of experience in relevant network technologies including experience leading complex initiatives
Solid understanding of VMware vSphere and Microsoft HyperV
Have a deep knowledge of a broad spectrum of networking technologies such as L2, L3, L4, load balancers, firewalls, SDN and virtual technology, including the ability to configure with or without a design in any combination of the above
Solid understanding of Cisco IOS and ASA security devices
Solid understanding and troubleshooting skills of TCP/IP networks utilizing traces
Experience designing and implementing lab set-ups with deep knowledge of hardware and platforms currently in use and to-be-used within the firm
Ability to manage large virtual network environments
Knowledge of SAN fabric and switches
Working knowledge of Linux (RedHat, CentOS, SUSE and Ubuntu)
Strong technology troubleshooting skills and proven ability to resolve infrastructure issues, incompatibilities, etc
Strong analytical and problem solving, influence-management, decision-making and relationship-building skills
Strong verbal and written communication, coordination skills are required
College degree in related technical/business areas or equivalent work experience
Excellent communication and documentation skills
Strong customer support and results oriented
Aggressive problem diagnosis and creative problem solving skills on highly complex problems
Strong analytical skills, organization and decision-making skills
Executive presentation skills
Team player & collaborative mind-set

125

Seasonal Direct Service Associate Resume Examples & Samples

Customer Service experience. Call Center environment a plus!
Demonstrated knowledge of customer service principles and practices
Computer savvy, with experience navigating through multiple web sites simultaneously
Possess a positive attitude with excellent interpersonal skills
Ability to work in a team environment and adapt to changing workloads while prioritizing and multi-tasking throughout your day
Must be 18 years or older to apply

Download Service Associate Resume Sample as Image file

Related Job Titles

Risk Management Associate Resume Sample

Associate Manager Resume Sample

Associate VP Resume Sample

Associate Engineer Resume Sample

Lending Associate Resume Sample

Branch Associate Resume Sample

Associate Credit Resume Sample

Associate Administrator Resume Sample

Guest Service Associate Resume Sample

Associate Channel Resume Sample

Due Diligence Associate Resume Sample

Ops Associate Resume Sample

Browse More

Service Associate Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Service Associate resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Senior Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Service Associate, Disney Vacation Club Resume Examples & Samples

Fan Service Associate Resume Examples & Samples

Branch Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

RSU Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Employee Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Senior Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Customter Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Branch Service Associate Resume Examples & Samples

Employee Service Associate Resume Examples & Samples

Employee Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Retaill Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Senior Service Associate Resume Examples & Samples

Senior Branch Service Associate Resume Examples & Samples

Seasonal Selling & Service Associate Resume Examples & Samples

Senior Service Associate Resume Examples & Samples

Value Added Service Associate Resume Examples & Samples

Hedis Service Associate Resume Examples & Samples

Portfolio Service Associate Resume Examples & Samples

Seasonal Full Service Associate Resume Examples & Samples

TK Ops, Position Service, Associate Resume Examples & Samples

Rrt-senior Service Associate Resume Examples & Samples

Branch Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Rops-service Associate Resume Examples & Samples

Disney Vacation Club Service Associate Resume Examples & Samples

Senior Service Associate Resume Examples & Samples

Direct Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Investor Service Associate Resume Examples & Samples

Cust Service Associate Resume Examples & Samples

Member Service Associate Resume Examples & Samples

Platform Service Associate Resume Examples & Samples

Rioom Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Hedis Service Associate Resume Examples & Samples

Service Associate Resume Examples & Samples

Consumer Service Associate Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume