Recreation Attendant Resume Samples

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A Tromp

Adolf

Tromp

54946 Breitenberg Fields

Houston

+1 (555) 866 2152

54946 Breitenberg Fields

Houston

Phone

p +1 (555) 866 2152

Experience Experience

Boston, MA

Recreation Attendant

Boston, MA

VonRueden Group

Boston, MA

Recreation Attendant

Assists with conditioning tennis courts, fences & nets, performs light maintenance work & operates light machinery
Perform other duties as requested by management
Work in other areas of the resort as assigned by the Recreation Coordinator or Rooms Division Manager during slow periods
Provide assistance in other job classifications as determined necessary by immediate supervisor
Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position
Assist co-workers as requested
Provide service and assistance to our guests in accordance with all of The Stonewall Resort’s customer service standards

San Francisco, CA

Guest Recreation Attendant

San Francisco, CA

Schuster LLC

San Francisco, CA

Guest Recreation Attendant

Have a thorough knowledge of all dates, times, prices and descriptions of all events and activities offered through Tenaya Lodge as well as with outside vendors including holiday and seasonal special events
Have a thorough knowledge of all annual and seasonal rooming package options offered at Tenaya Lodge, as well as knowledge of all package components and amenities that are included with each package
Maintain cleanliness and proper working order of the pool areas, locker rooms and game rooms
Walking and hiking up to 5 miles
Standing for long periods of time
Verifying guest rooms and other guest information
Verifying guest activity and event reservations

present

Los Angeles, CA

Lead Recreation Attendant

Los Angeles, CA

Pollich-Smith

present

Los Angeles, CA

Lead Recreation Attendant

present

Assists supervisor and manager with day to day duties of the department
Maintains assigned areas and equipment; including distributing equipment and instructing guests on proper usage
Issues activity and safety equipment
Follows proper service and maintenance schedules for equipment and activity surfaces
Operates Company vehicles and equipment according to established procedures
Maintains knowledge of all Resort facilities in order to enhance guest satisfaction
Requests proper identification from guests for facility usage in order to avoid abuse/misuse of Resort facilities and equipment

Education Education

Bachelor’s Degree in Professionalism

University of Southern California

Bachelor’s Degree in Professionalism

Skills Skills

Ability to maintain an engaging presence both on and off stage and entertains guests in a likeable, professional manner
Basic computer knowledge
Basic knowledge of Exercise executions
Basic Knowledge in Aerobics
Basic Health and Fitness Knowledge
Knowledge and ability to lead guest programs and events
Ability to perform basic math calculations
Excellent customer service skills and attention to detail
Strong verbal communication skills
Ability to work outside in all weather conditions

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Recreation Attendant Resume Examples & Samples

Maintains tennis courts for daily play and tournaments
Monitors the tennis grounds & courts for trash and repair needs
Assists with conditioning tennis courts, fences & nets, performs light maintenance work & operates light machinery
Must be able to perform general maintenance & janitorial work
Able to operated light machinery & work outside in various climates/conditions
Must have valid drivers license & driving history to meet insurance standard
Prior tennis maintenance or similar work experience
Able to work a flexible schedule including weekends & holidays

Recreation Attendant Resume Examples & Samples

Welcome guests to the beach, pool and keiki camp facilities. Ensure they have a safe and enjoyable experience
Oversee the cleanliness and the daily upkeep of all Recreation areas of responsibility
Ensure guests are aware of all services and activities Recreation has to offer
Assist in promoting the facility and organizing special events as required
Follow departmental policies and procedures
CPR and First Aid certification preferred

Recreation Attendant Resume Examples & Samples

Maintains assigned areas and equipment; including distributing equipment and instructing guests on proper usage
Follows proper service and maintenance schedules for equipment and activity surfaces
Instructs guests on safety procedures; explains and witnesses completion of “Release and Waiver of Liability” forms; disciplines violations of established procedures
Maintains knowledge of all Resort facilities in order to enhance guest satisfaction
Requests proper identification from guests for facility usage in order to avoid abuse/misuse of Resort facilities and equipment
Practices safety procedures in the performance of all duties
Follows proper key sign-out and sign-in procedures

Guest Recreation Attendant Resume Examples & Samples

Have a thorough knowledge of all dates, times, prices and descriptions of all events and activities offered through Tenaya Lodge as well as with outside vendors including holiday and seasonal special events
Be able to guide guests on all in house hikes and activities whenever needed
Be able to perform as camp counselors during Kid’s Camps and Adventure Clubs
Maintain cleanliness and proper working order of the pool areas, locker rooms and game rooms
Have a clear understanding of all operations and procedures that take place at the Recreation desk including but not limited to
Accepting activity and event tickets
Verifying guest activity and event reservations
Verifying guest rooms and other guest information
Issuing and filing liability waivers
Maintain and upkeep accurate guest reservation information in all vendor reservation books and Resort Scheduling classes
Have a thorough knowledge of all vendor information such as services offered, contact information, home location and individual policies
Have a thorough knowledge of all annual and seasonal rooming package options offered at Tenaya Lodge, as well as knowledge of all package components and amenities that are included with each package
Have a clear understanding of amenity and lunch ordering and retrieval procedures
Have excellent memorization skills in order to have all pertinent information readily available at the time of inquiry
Be able to read road maps and give proper directions
Have a clear understanding of how to read Group Resumes and Banquet Event Orders (BEO)
Have a clear understanding of Tenaya Lodge/DNC cash handling procedures
Take ownership of guest problems and act upon them in a timely manner
Use creativity and quick thinking to accommodate unusual and rare guest requests
Attend all department meetings and other hotel meetings when necessary

Recreation Attendant Resume Examples & Samples

Welcome guests to the Health Club and ensure they have a safe and enjoyable experience
Maintain the weight and cardiovascular fitness areas ensuring equipment is clean, functioning properly and used according to the guidelines of the facility
Ensure guestsmembers are aware of all programs and activities available
Instruct guests in use of equipment and provide basic fitness information
Maintain attendance records and ensure all guests have registered in the facility
Assist in promoting the facility and organize special events as required
Ensure the Health Club area is clean and well maintained
Previous experience in a Health Club preferred

Guest Recreation Attendant Resume Examples & Samples

Clean sporting equipment, facilities, or grounds
Have a thorough knowledge of all dates, times, prices and descriptions of all events and activities offered through Tenaya Lodge including holiday and seasonal special events
Be able to perform as camp counselors during Kid's Camps, Adventure Clubs, and private child sittings
Be able to hand all types of dogs
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
Accountability - Ability to accept responsibility and account for his/her actions
Reliability - The trait of being dependable and trustworthy
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards
Customer Oriented - Ability to take care of the customers’ needs while following company procedures
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience
Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous
Working Under Pressure - Ability to complete assigned tasks under stressful situations
Decision Making - Ability to make critical decisions while following company procedures
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
Friendly - Ability to exhibit a cheerful demeanor toward others

Lead Guest Recreation Attendant Resume Examples & Samples

Provide information about facilities, entertainment options, and rules and regulations
Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons
Inspect equipment to detect wear and damage and perform minor repairs, adjustments or maintenance tasks
Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary
Be able to lead teambuilding exercises
Have a clear understanding of proper documentation procedures and all paperwork involved
Be able to create a daily plan of action or agenda and carry it out efficiently
Communicate clearly and effectively the standards and expectations that associates are to follow, and address any and all infractions immediately and in a professional manner
Anticipate department needs and plan ahead
Have a clear understanding of the scheduling needs of Guest Recreation
Be able to prioritize all tasks and assignments and utilize all resources necessary to complete tasks
Have a clear understanding of the cleanliness and proper working order of the locker rooms, pool areas, and game rooms
Maintain proper par levels of all amenity supplies used in locker rooms and pool areas: a) Shampoo, Conditioner & Body Wash with bottles and pumps b) Mouthwash & Cups c) Water Jugs & Cups d) Shower Curtains & Floor Mats
Have a clear understanding of all in house guided hikes and activities and be able to guide guests whenever needed
Have a clear understanding of Kid's Camp activities and be able to coordinate events with staff
Enthusiastic - Ability to bring energy to the performance of a task
Adaptability - Ability to adapt to change in the workplace
Communication, Oral - Ability to communicate effectively with others using the spoken word
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
Relationship Building - Ability to effectively build relationships with customers and co-workers
Team Builder - Ability to convince a group of people to work toward a goal
Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Responsible - Ability to be held accountable or answerable for one’s conduct
Tactful - Ability to show consideration for and maintain good relations with others
Self-Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative
Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

Recreation Attendant Resume Examples & Samples

Current First Aid and CPR/AED certifications are preferred, but will be required within the first 6 months of employment
1 year of fitness center, childcare or food/beverage service preferred
Ability to read, write, and communicate effectively
Ability to perform basic math calculations
Ability to handle the physical demands of the position

Recreation Attendant Resume Examples & Samples

Comfortable working with guests of all ages
Flexible schedule including AM/PM Shifts, Weekends, Holidays
Able to lift moderate amount of weight
Able to work outside for up to 10 hours
Able to stand a long period of time

Recreation Attendant Resume Examples & Samples

Complete sales at the snack bar, including alcohol sales
Flexible schedule including nights, weekends, and holidays – required
Skate sharpening experience a plus

Recreation Attendant Resume Examples & Samples

Comfortable working primarily in an outdoor environment with all aspects of recreational activities under all weather conditions
Must be able to enjoy working in a fast paced environment
Must present an appropriate public presence in grooming, dress, poise, and social etiquette
Must be able to work independently as well as with others
Must be comfortable with public speaking
May Require CPR/ First Aid Training
Experience working with children a plus
Ability to lift and push 50 lbs
Refined written and verbal communication skills
Available to work evenings, weekends and holidays (shifts vary based on business demands)

Recreation Attendant Resume Examples & Samples

A true desire to satisfy the needs of guests of all ages, including kids, in a fast paced environment
Must have physical stamina to lift, push or pull moderate amounts of weight
Ability to stand and walk for long periods of time outside

Recreation Attendant Resume Examples & Samples

Flexible Schedule including AM/PM Shifts, Weekends, and Holidays
A true desire to provide great customer service ina fast paced environment
Ability to stand for a long period of time
Ability to lift a moderate amount of weight and push heavy carts

Recreation Attendant Resume Examples & Samples

Must be able to lift, push, pull and carry a moderate amount of weight
Schedule flexibility required, including nights, weekends and holidays
This position also requires extended periods of time in direct sunlight and candidate must be able to stand for long periods of time and climb stairs
CPR Certification

Recreation Attendant Resume Examples & Samples

Be part of a cohesive team with a singular focus on creating a memorable experiences for our guest and employees
Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons
Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties
Be presented with competitive pay scheme along with a fair share of service charge on monthly basis
Explore diving and snorkeling activities on the house
Earn complimentary rooms nights based on your service period with the Four Seasons
Be provided Shared furnished accommodation
Be provided with meals in Employee Restaurant
Have the opportunity of staying fit by using our Employee Gym & outdoor sports facilities
Be able to spend leisure time in our Employee Lounge equipped with foosball table, pool table, table tennis, PS4 & TV
Get free WIFI in employee lounge and living areas

Recreation Attendant Resume Examples & Samples

Able to work weekends, mornings/nights, also holidays
Able to lift at least 10 pounds
CPR certificate preferred

Recreation Attendant Seasonal Resume Examples & Samples

Greet guests and attend to their pool-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc
Monitor use of the facility and address and/or report potential hazards
Respond to guest inquiries and service issues in a timely, friendly and efficient manner

Recreation Attendant Resume Examples & Samples

Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position
Ability to communicate effectively with guests in English
Prior experience in customer service
Prior experience in this or a related job

Recreation Attendant Resume Examples & Samples

1 year customer service experience required
Knowledge and ability to lead guest programs and events
Ability to maintain an engaging presence both on and off stage and entertains guests in a likeable, professional manner
Ability to speak energetically and clearly in a public setting with or without a microphone to an audience of any size. Ability to adjust presentation to audience size
Ability to read, listen and communicate in English, both verbally and in writing
Ability to handle cash and credit transactions
Ability to travel throughout the facility during the shift
Ability to operate office equipment (copy machines, fax machines, computers, etc.)
Ability to effectively interact with guests or other employees, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve concerns
Must be flexible and adapt easily

Recreation Attendant Resume Examples & Samples

Flexible Schedule including weekends, holidays, and AM/PM Shifts
Comfortable working in all weather conditions
Ability to lift, pull, and push moderate to heavy amounts of weight
Comfortable standing for long periods of time
Comfortable working with guests of all ages and providing exceptional guest experiences

Recreation Attendant Resume Examples & Samples

CPR/First Aid Certification required
Prior experience in hotel/recreation preferred
Must be able to make quick decisions and tough situations
Must have full availabilityand flexible schedule including nights, weekends and holidays
Ability to lift, push, pull and carry a moderate amount of weight (up to 25lbs)
Ability to walk long distances for long periods of time
Ability to work with Children
Ability to work outdoors and in the Sun

Seasonal Recreation Attendant Resume Examples & Samples

Greet guests immediately with friendly/sincere acknowledgement
Keep the pool are tidy and clean
Ensure that towels and stocked and remove dirty towels from the pool area
Maintain cleanliness of the fitness center and activities center
Other duties as assigned by supervisor and/or management
Display professional image at all times through appearance and conduct

Recreation Attendant Resume Examples & Samples

Responsible for the use and operation of recreation equipment
Must ensure guests are properly trained to safely use and operate all recreational equipment
Remain flexible in the needs of our guests when assisting them with their recreational plans
Must be able to prioritize and act on the multiple needs of guests and fellow staff members. These needs may include, but are not limited to porting luggage, sweeping floors in common areas, bus and wipe down tables at the Pool Bar, stock pool towels, maintain the beach area, and work well with children of all ages
Must be completely knowledgeable about the property including hours of operation, entertainment schedules, special events, on-property promotions and Resort amenities
Must be knowledgeable of community attractions and special events
Must be comfortable in or near water and be knowledgeable in most sporting activities, i.e. volleyball, basketball, soccer, kickball, baseball, swimming, boating, biking, etc
Must be able to lead, and direct large groups of people in games, sing-a-longs, sports and recreational activities
Responsible for the cleanliness and grooming of all recreational areas
Promote teamwork we all help out in different departments as needed
Work in other areas of the resort as assigned by the Recreation Coordinator during slow periods
Must be able to perform duties in an outdoor environment with temperatures reaching up to and exceeding 100 degrees Fahrenheit

Recreation Attendant Resume Examples & Samples

Maintains up-to-date knowledge of department programs, events, and activities. Answers guest questions regarding such programs
Maintains cleanliness of facility operations according to established daily maintenance procedures
Records all cash, check, and charges based on established cash control procedures
Maintains understanding of operating procedures for pool, bikes, boats, and fitness equipment

Recreation Attendant Resume Examples & Samples

Currently must have open availability Friday, Saturday and Sunday
Must be fully available weekends and holidays (including Easter, Memorial Day, Fourth of July and Labor Day)
Position will require full open availability from Memorial Day to Labor Day

Recreation Attendant Resume Examples & Samples

Must be well-mannered and deliver outstanding customer service, making every effort to accommodate customer needs
Must coordinate operation of outdoor services stations with other departments in the resort
Ability to operate a power boat while pulling guest while water skiing or water tubing
Provides information on park and resort activities and policies
Provide assistance in other job classifications as determined necessary by immediate superior
Coordinate and provide daily group activities with children
Insure the safety of patrons and staff through accident prevention, enforcing all facility and recreation location rules and regulations
Respond quickly to all emergencies in the facility and administer assistance
Have a thorough knowledge of rules and regulations with regard to the instruction and proper use of recreation equipment
Clean boat and boat lift station, park administration building, and multipurpose building
Must be able to deal with guest issues, reporting all problems to your immediate supervisor
Must be able to thoroughly clean boats/vehicles using potentially harmful chemicals to the skin (i.e. bleach)
Inspects property and make notations of issues within these areas
Maintains appropriate paperwork. Completes shift paperwork within Resort Accounting guidelines
To assist other departments as required
Will perform additional duties as requested by the Resort Manager
Perform all duties in a professional manner and in accordance with company policies
Give clear and concise directions to various locations in the resort
Must have valid Driver’s License
Must have CPR/AED certification
Wisconsin Boater Education certification required

Recreation Attendant Resume Examples & Samples

Good English, maths, psychometric abilities
Passed O Levels
1 - 2 years of experience in luxury resorts preferred
Possesses finesse and personal flair
Possesses aptitude and upward mobility
Passionate for the outdoors, is able to swim
Specific skills in any watersport, tennis and general knowledge of Gym Equipment is preferred
Be provided Shared accommodation

Recreation Attendant Resume Examples & Samples

Must be outgoing and friendly
Must possess a willingness to learn
Must be able to read, write, and follow instructions

Recreation Attendant Resume Examples & Samples

Maintain clear communication with essential departments
Actively participate in the assurance of the safety and fun of all programs
Assist with routine cleaning of all recreation areas and equipment (sweeping, mopping, picking up, organizing and keeping track of inventory)
Complete daily checklists in their entirety
Monitor the cleanliness of the deck space
Organize the lounge chairs in an orderly fashion
Maintain the lounge chairs with weekly cleaning
Update the details of the weather board (sunrise, sunset, high tide, low tide, etc)
Assist in maintaining the cleanliness of the seaside shack and towel hut
Collect deck litter and remove full trash bins
Appropriately organize the towels in the huts as needed
Able to lift at least 50 pounds
At least 6 months experience in service related position
Able to become certified in basic CPR and First Aid
Must be comfortable in and around pools

Recreation Attendant Seasonal / Aon-call Resume Examples & Samples

Assisting Guest at the pool areas
Maintaining cleanliness at the pool
Selling merchandise at the pool
Keeping towels stocked
Push/ Pull up to 50 lbs

Recreation Attendant Resume Examples & Samples

Provide hospitable service and assistance to our guests in accordance with all of The Grove Resort’s customer service standards
Carry out the policies and procedures of The Grove Resort & Spa and Benchmark Hospitality while maintaining the highest degree of professionalism and a teamwork atmosphere
Follow safety procedures to ensure a safe working environment
Maintain uniform and grooming standards in employee handbook and departmental training
Have Fitness Area and Activity room ready for operation five minutes prior to opening
Daily check all outdoor equipment (e.g. bicycles) for proper safety
When renting bikes, check bicycle seat and handle bars for firm settings and ensure the brakes are functional
Full knowledge on telephone answering, fitness equipment, pool, Resort Lake and recreational activities and fishing boat procedures
Provide guests with general information (directions, hours of operation, etc.)
To be able to operate and understand the POS System
Assist guests with all requests pertaining to Fitness Center, Resort Lake, Water park, fishing boat and recreational activities
To be knowledgeable with all services within the hotel
Follow procedures for closing the Fitness Area and securing all merchandise
Assist in operations of Resort Lake, water park and recreational activities
Ensure a clean, safe and orderly work area
Provide assistance in other job classifications as determined necessary by immediate supervisor

Recreation Attendant Resume Examples & Samples

Minimum 2years of experience in hospitality industry preferable in spa field
Good oral and written communication skills in English
Able to work under pressure at times
Ability to be versatile
Clear speech
Must be able to do hard physical work
Good general health
Ability to carry weights
Self-motivated - able to work on their own
Basic Health and Fitness Knowledge
Basic knowledge of Exercise executions
Basic Knowledge in Aerobics
Ability to operate and maintain Exercise Machines and equipment’s
Ability to Swim is an advantage
To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety
To welcome prospective members in a professional and courteous manner, providing them with a full explanation of the gym’s facilities, equipment, services and to promote and sell memberships
To promote & sell nutritional products and maximizing revenue
To be responsible for the cleanliness and hygiene of all areas of club as laid down in the ‘Daily Cleaning Schedule’ to include
The daily pre-opening / closing cleaning maintenance program
Daily routine cleaning maintenance checklist
To liaise with the Spa & Recreation Manager/supervisor in the daily maintenance of the Spa Pools, Plunge Pool, Sauna’s and Steam rooms
To inform the Recreation Supervisor on a daily basis of any faults, defects or maintenance requirements
To ensure the careful handling of all cleaning materials, chemicals and machinery and to follow the necessary safety precautions to safeguard the risk of injury to oneself and to guests
To maintain and to take care of all cleaning equipment, and to keep an inventory of all cleaning materials and stocks
To be responsible during busy periods, in the event of staff sickness or at the request of the Recreation Supervisor to assist the pool lifeguards in the daily operation and cleaning of the swimming pool facilities and surrounding area
To attend all Recreation & spa staff meetings and training sessions as scheduled by the Spa & Recreation Manager/Supervisor
To carry out duties allocated by the Cleaning supervisor
To cover Pool attendant duties and responsibility, when needed
Assist children in Pool activity, swimming and games, in special events like Birthday Party at the pool
Clean club in all areas as required by management
Keep pool deck and change rooms clean and tidy during day
Enforcing all club rules and ensuring a safe environment for all guests using the club facilities
Checking pool chemical twice daily and monitoring the results in spa area
Report any chemical imbalance or maintenance issues to engineering
To be aware of Health and safety regulations and all rules & regulations
Work in reception as cover
Assist members and guest in Basic exercise executions
Obtain necessary certificate and safety trainings. To provide first aid treatment in the event of any accident or injury to a guest or Club member
To carry out duties allocated by the Head Fitness Trainer
Any other relevant task

Recreation Attendant Resume Examples & Samples

Give instructions and supervises children enrolled in the program
Lead and participate in daily activities, including but not limited to arts and crafts, swimming, bowling, hiking, ice skating and other sports
Help with daily operations of Kid’s Programs, including but not limited to registration and lunch
Ensure that all closing duties are completed, e.g. locking area, turning off equipment and lights, reports
Maintain area cleanliness & appearance
Must enjoy working with children
Must be able to stay outdoors in heat/cold for extended periods of time

Recreation Attendant Resume Examples & Samples

Daily cleaning and upkeep of Recreation facility
Supervision of the waterslide, cabanas and towel hut operations
Ensure guest safety by enforcing all rules
Facilitate daily activities

Recreation Attendant Resume Examples & Samples

Provide service and assistance to our guests in accordance with all of The Stonewall Resort’s customer service standards
Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and a teamwork atmosphere
Have Fitness Area and Resort Rascal room ready for operation five minutes prior to opening
Full knowledge on telephone answering, fitness equipment, pool, Resort Rascals, Naturalist program, recreational activities, excursion boat and locker room procedures
Provide guests with general information (directions, hours of operation, etc)
To be able to operate and understand the Micros System
Assist guests with all requests pertaining to Fitness Center, Resort Rascals, Naturalist program, excursion boat and recreational activities
Assist in operations of Resort Rascals program and recreational activities

Lead Recreation Attendant Resume Examples & Samples

Assists supervisor and manager with day to day duties of the department
Issues activity and safety equipment
Operates Company vehicles and equipment according to established procedures
Provides a sociable and professional atmosphere at all times
Maintains proper and suitable recreation areas
Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

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