Production Services Analyst Resume Samples

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B Altenwerth

Braden

Altenwerth

8449 Marilou Village

New York

+1 (555) 565 1008

8449 Marilou Village

New York

Phone

p +1 (555) 565 1008

Experience Experience

Phoenix, AZ

Junior Production Services Analyst

Phoenix, AZ

Wuckert and Sons

Phoenix, AZ

Junior Production Services Analyst

Competent to work under minimal supervision on less complex system issues, in some cases working from documentation
Works independently
Windows, SQL, JavaServer Pages (JSP), JavaScript, Spring Framework
Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
Resolves less complex issues
Should have awareness and exposure to basic technical principles, concepts and techniques
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained

San Francisco, CA

Production Services Analyst

San Francisco, CA

VonRueden-Maggio

San Francisco, CA

Production Services Analyst

Monitor production systems, applications and network performance through the use of various Network Management and Application Monitoring Tools
Work with Technical and Network teams to develop and exercise Data Center disaster recovery
Manipulate basic SQL queries and shell scripts to provide impact analysis. Work with the team to improve existing queries and scripts
Monitor and track user requests for information and assistance, and respond providing workarounds and/or resolutions
Manage project work related to enhancing and improving operational processes
Act as liaison between applications development, technology engineering, networking services, and Data Center Operations
Communication and reporting: Work closely with the project manager and to understand and report regular status of assigned tasks

present

Houston, TX

Prime Production Services Analyst

Houston, TX

Prohaska Group

present

Houston, TX

Prime Production Services Analyst

present

Risk management including proactively identifying and addressing risks before they impact us
Interfacing with development teams
Batch and system management
Release management
Management of incoming and outgoing feeds to clients and vendors
Capacity management
Incident management

Education Education

Bachelor’s Degree in Computer Science

DePaul University

Bachelor’s Degree in Computer Science

Skills Skills

Good working knowledge in the following applications and ticketing system tools listed
Good working knowledge in Windows and web-based application environments
Good working knowledge in Microsoft Office
Ability to understand technical documentation and basic system workflow
Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summarise key messages
Strong organization skills with emphasis on details and follow-up
Problem solving mindset and solution enabler. Ability to identify problems, and drive solutions
Ability to work on own initiative with minimal direction
Ability to inspire co-operation and co-ordinate activities across teams
Strong English communication skills both verbal and written

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6 Production Services Analyst resume templates

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Production Services Analyst Resume Examples & Samples

Act as the central point of contact/coordinator for Critical Incident troubleshooting, assessment of CyberSource’s Production Commerce Systems and Data Networks
Use MS-SQL to query database for reporting, impact assessment, Incident troubleshooting
Support change management, daily turnover, and escalate problems to the appropriate level 2 resources
Experience with Netcool, Tivoli, Sitescope, MRTG is a strong plus
Experience with Linux is a strong plus
Basic knowledge of LAN/WAN
Strong work ethic, demonstrated self-starter, ability to work in fast paced, team oriented environment
Strong technical aptitude and a desire to learn is a must
Bachelor’s degree in Computer Science, Information Technology or related discipline required or equivalent industry experience

Post Production Services Analyst Resume Examples & Samples

Executes billing through analyzing daily work orders submitted for processing; reviews work orders for overages; generates and tracks invoices. Communicates effectively with clients and management on any overages or approvals required for confirmation of departmental and department goals and expectations. Ensures all PPS bookings made by clients are accurately entered into Xytech and properly billed to the clients
Ensure all invoices have the correct support as required by clients
Liaise with productions regarding payment of invoices
Setup vendors in Xtech, create and maintain purchase orders, code invoices and reconcile PCard
Ensure any revenue earned but not invoiced is accrued each month end
Ensure all Warner Bros policies and procedures are followed
Prepare month end revenue schedules as requested
Assist with the preparation of revenue budgets and forecasts
Any ad hoc work as directed by Supervisor

Equities Production Services Analyst Resume Examples & Samples

Provide first and second line support for user queries covering Trading/Risk, Pricing, Quoting and Derived Market Data applications
Analyse problems, identify solutions and implement process improvements
Work closely with users and developers to assist in driving change
Change/Release management
Provide on-site support (07:00 - 19:00) on rota basis. Out-of-hours batch monitoring and occasional weekend work will also be required
Excellent communication skills with the ability to interact effectively with both technical and non-technical users
An investigative nature with rapid troubleshooting abilities, particularly under pressure
Strong analytic, diagnostic and technical problem-solving skills
The capability of handling multiple issues through to resolution
Good knowledge of relational databases - hands-on experience with SQL and Stored Procedures
Some experience of scripting (Shell, Python, Java, C# etc)
Experience of working in a Front-Office environment
Experience of Trade Booking, Pricing and Risk Management systems

Production Services Analyst Resume Examples & Samples

Support applications in a Windows and Linux environment and troubleshoot network, database and system issues that are often not well documented. Use basic scripting skills to generate reports based on support requests and incidents
Manipulate basic SQL queries and shell scripts to provide impact analysis. Work with the team to improve existing queries and scripts
Demonstrate the ability to gauge the scope and criticality of impact and take the appropriate actions to handle the situation
Review change activates and upcoming maintenances and coordinate with staff to cover the activities. Identify and raise concerns with upcoming changes to management
Recycle and validate Windows and Linux services as needed
Information Technology Infrastructure Library Foundation Certificate (ITIL) is a plus
Experience maintaining and troubleshooting highly available systems
Ability to adapt to shift work (off hours/weekend work) - this position requires 6PM - 6 AM availability (Graveyard shift)
Experience remotely managing Windows and Linux computer systems

Prime Production Services Analyst Resume Examples & Samples

Issue tracking and prioritisation
Release management
Capacity management
Risk management including proactively identifying and addressing risks before they impact us
MIS reporting
Interfacing with development teams
Prior experience of application support in a banking environment (experience of working in a front office environment would be a major plus)
Strong PB business knowledge, or demonstration of a keen desire to learn
Strong communication skills, and confidence dealing with internal and external parties
Experience of managing stakeholder expectations
Strong SQL knowledge (Nomura�s Prime business largely uses Sybase)
Strong experience of working with UNIX based applications (UNIX shell development experience is desirable)
Experience with job scheduling systems (ideally Autosys)
Experience of working in a Windows Server environment would be highly beneficial
TIBCo middleware and Java experience would be highly beneficial

Junior Production Services Analyst Resume Examples & Samples

Production services is responsible for running the day to day operations of the technology platform
Work activities specific to Production Services roles include Problem/Incident management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration management, etc
The Production Services Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in the ticketing system, and communicates effectively with development and internal business operations teams
Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analytics that drive improvement in all areas of Production Services
Takes ownership of escalation and performs trouble shooting, analysis, research, and resolution using advance query and programming skills
Performs analytical, technical and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision
Resolves less complex issues
Consults with end users to determine appropriate actions
Competent to work under minimal supervision on less complex system issues, in some cases working from documentation
Windows, SQL, JavaServer Pages (JSP), JavaScript, Spring Framework
May require off hour support
Experience with mainframe programming, COBOL, JCL, TSO, ZOS, CA7 scheduling

Production Services Analyst Resume Examples & Samples

Provide 24x7 oncall level 1 Data Center Operations support
Develop and implement monitoring templates for all infrastructure services including server and application performance, disk space usage, network availability, network intrusion, and compliance against SLAs for on-premise and cloud services
Provide gatekeeper responsibilities for migrating code changes into production environments
Work with Technical and Network teams to develop and exercise Data Center disaster recovery
Implement data backups, data retention policies, and data recoverability processes
Coordinate and document production job scheduling for all platforms
Act as liaison between applications development, technology engineering, networking services, and Data Center Operations
Provide installation and policy development for Operational support products including scheduling, media management, infrastructure monitoring, and print management
Provide training to colleagues on the Operations team
Degree in Computer Science preferred or equivalent work experience
3-4 years working knowledge in a MS Windows and Linux environment
Background in both applications development and data center Operations
Practiced usage of cloud server provisioning and monitoring
Proficient with Operational scheduling packages (Cisco Tidal preferred)
Highly skilled with network and infrastructure monitoring packages (SolarWinds)
Experienced with developing and maintaining Windows batch and PowerShell scripts
Adept at using media management software and procedures
Competent working knowledge of Microsoft Office products
Functional knowledge of MS SQL database software
Good analytical, problem solving, and project management skills
Ability to interact with all levels of IT and customer personnel
Posses a positive, professional, team oriented attitude
Exhibit a strong ability to work under pressure with changing priorities
Demonstrate excellent written and oral skills
Work occasional evening and weekend hours in support of projects as required

Production Services Analyst Resume Examples & Samples

SOT BAM/1st Response team of all SOT applications for application or business impacting events that are being monitored 24x7 via various monitoring tools to the LOB or next level Production Support teams
Additionally the role includes SOT communication of any P1 or P2 event to the organizations and senior management during this same time window and triage communications support when needed
Production Services is responsible for running the day to day operations of the technology platform
Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, --Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc
The Production Services Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams
Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills
Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision
Consults with end users to determine optimal configuration of equipment and applications
Works on problems of minimal scope where analysis of situation or data requires a review of identifiable factors
Limited responsibility
Limited knowledge of business or function for which system is designed
Understanding of industry standard monitoring tools(Tivoli, Sitescope, Splunk, etc...), Application Monitoring and Business Activity monitoring with basic understanding of Item Processing, Retail Banking and other key Bank business processing
Should have awareness and exposure to basic technical principles, concepts and techniques
Competent to work under supervision on less complex systems issues, in some cases working from documentation

Senior Production Services Analyst Resume Examples & Samples

Demonstrated analytical abilities in independently resolving complex problems that may not have fully documented handling procedures
Demonstrated ability creating procedures for complex issues to provide the ability for junior members to resolve these issues in the future
Leadership abilities to influence motivation, collaboration and innovation from team members
MS Office Proficiency

Production Services Analyst Resume Examples & Samples

Primary REQUIRED trait - must possess keen interest in technology forensics, troubleshooting and problem solving. Someone who -needs- to keep digging until the answer is found
Job requires a "take-charge" attitude to find the issues and drive to problem resolution
Experienced in production support for large services organization
Real-life experience supporting various technologies including databases, windows servers, unix/linux, mainframe, load-balancers, network design, as well as application platforms

Production Services Analyst Resume Examples & Samples

Process project steps that may include
1 - 3 years related computer experience required
Knowledge of TSO/ISPF, IBM Mainframe
Detail oriented and strong analytical skills required
Good problem solving skills and abilities
Project Management skills and deadline oriented preferred
Ability to prioritize, organize, and plan workloads
Experience working with both internal and external customers
Knowledge of consumer credit policies, procedures and regulations highly preferred
Knowledge of Experian products and systems preferred
Bachelor Degree in Computer Science, Information Systems, or M.I.S.; or equivalent experience preferred

Senior Production Services Analyst Resume Examples & Samples

Monitor production systems, applications and network performance through the use of various Network Management and Application Monitoring Tools
Act as the central point of contact/coordinator for Critical Incident troubleshooting, assessment of CyberSource's Production Commerce Systems and Data Networks
Open and update Incident tickets for events and incidents, respond to internal customer calls and escalations
2+ years working in a Windows environment, including experience with Microsoft IIS
Server Monitoring experience is a strong plus
Basic knowledge of SQL queries
Knowledge of system administration, databases and/or network topology a must
Bachelor's degree in Computer Science, Information Technology or related discipline required or equivalent industry experience.

Production Services Analyst Resume Examples & Samples

Basic understanding of the Banking Center Business Drive to learn and grow in the Production Support organization
Ability to understand technical documentation and basic system workflow
Drive to learn and grow in the Production Support organization
Degree in Computer Science or equivalent experience
Strong reporting and documentation skills including experience using Microsoft Office suite
Six Sigma Skills Project Management experience
Linux/Unix, SQL, Basic understanding of networks, Splunk, Java Virtual Machine(JVM)

Senior Production Services Analyst Resume Examples & Samples

Gain a solid understanding of the online payment industry and leverage this knowledge to troubleshoot internal and external incidents. Leverage this understanding to build partnerships with second level teams and train down to the junior staff
Lead technical bridges and interact with both technical staff and management during the incident and change management process
Craft incident reports targeted for upper management and customer support in response to a critical issue
Coordinate with second level teams on projects and major changes. Ensure proper communication is handed down to the staff and all necessary documentation is in place
Work with little supervision and oversee day to day activities by all staff members
Review and approve new procedures and prepare training material for the staff
Use verbal and written communication skills to ensure that management is well informed of ongoing incidents. Craft written responses based on the target audience
Act as a single point of contact for the team during a crisis and direct staff to communicate the impact to technical teams and management
Coordinate with support teams to acquire training and materials for new and existing services

Production Services Analyst Resume Examples & Samples

Enterprise Job Description Conducts analytical tasks to identify hardware/software/network performance issues, and works with suppliers and other business partners to determine and complete remediation tasks Position summary and key responsibility Responsible for the execution of ATM installations, removals and projects to fulfill planning and sales initiatives throughout the bank. Responsible for the loading of ATM information into various systems to carry out the installation process including, but not limited to: Base24, Gasper, Icom, Tivoli, Aptra, VTM, Opteview and Fulfillment Execution Engine. Will work with various internal and external business partners to gather information, troubleshoot and escalate as needed to complete scheduled and/or unscheduled ATM activity. Position is a building block for future advancement opportunities
Bachelor's degree and/or 4 years experience in Information Technology. Experience in leading service suppliers / vendors in achieving objectives with quality delivery and efficiencies. Must be skilled with Microsoft Work, PowerPoint, Excel and Outlook. Must be willing and able to work during all hours of the day and must occasionally be available on weekends
Experience in ATM Technology and Operations. Experience with Base24 and Gasper applications. Advanced Excel skills

Production Services Analyst M / F-vie Resume Examples & Samples

Assist with the implementation and adherence of key ITIL principles
Maintain the framework of the Service Management Tower in ASIA
Participate to the building of a Global Service Level approach
Activity monitoring (Incidents, Requests, Service Levels…)
Deploy Service Management global tool in Asia
Ensure sufficient Reporting and Analysis is in place to help to steer the PRD activities in ASIA
Ensure that Operational Risk (security, audit...) is fully monitored and managed in respect with ITEC standards
Coordinate off-shoring of Level 1 support activities to Bangalore
Interactions with Managers and Production Leaders in ASIA and worldwide
Follow up IT support on-boarding processes and Deploy the ITEC institute within ASIA

Production Services Analyst Resume Examples & Samples

Resolves routine issues regarding operations, setups, error messages, on-line transactions, system status and downtime procedures, etc
Ensures user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving routine problems
Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors
Should have increased awareness and exposure to basic technical principles, concepts and techniques
Responsibilities to include being the focal point for clients, associates, and customers to report technical and non-technical ATM issues related to availability, servicing, and appearance
Proactively monitors and provides problem solving for all ATM outage conditions
Diagnoses problem source through discussions with users and prioritizes problems to be managed based on defined severity
Coordinates with internal/external telecommunications support, and applications support
Respond to all problem reports, monitor, evaluate, and report all network device performance issues
May include but not limited to various networking, data Center, server operations, data warehousing, telecommunications, Security and database units
Level of training comparable to a two (2) year degree, commensurate experience in a technical support, Helpdesk, ATM servicing or electronic banking operational and/or problem management background
Excellent customer service, verbal/written communication, and organizational skills are a must
Advanced analytical skills-Excel (including how to create;/run macros), and Microsoft Office PowerPoint
Candidate must have experience in directly troubleshooting issues to maintain stability of a network
Must be able to multitask in managing vendors through problem resolution and meet if not exceed vendor SLAs
Proficient to work independently through various IT functions
3-5 years experience supporting operation units

Production Services Analyst Resume Examples & Samples

Minimum of two (2) years’ experience in production scheduling against order placement and removals
Must be able to balance conflicting priorities and meet cus tom er demands through effective time management in a fast paced environment
Must be able to work effectively as a team member and to develop and maintain productive working relationships

Senior Production Services Analyst Resume Examples & Samples

Bachelor’s Degree in Business Administration, Supply Chain Management, or like field
2 - 5 years of experience in brewery operations and/or scheduling experience in consumer goods manufacturing environment
Experience with data mining and creating queries within MS Access strongly preferred
Experience in a team based manufacturing/operations environment
APICS CPIM Certification preferred
APICS CSCP Certification preferred
Prior process scheduling experience
Experience with Data Warehouse reporting
Superior analytical/logical problem solving skills and be able to manage several tasks while anticipating and reacting to a changing production and marketing environment
Self-motivated and function comfortably in an environment that demands an extremely high degree of self-initiated action
Must be able to balance conflicting priorities and meet customer demands through effective time management in a fast paced environment
Strong customer focus and ability to work collaboratively across many teams to include Brewery Operation, Supply Planning and Customer Service, DC logistics, and Transportation
Knowledge and understanding of Supply Chain, Transportation, Economics or Business preferred
Proficient in Technology & Systems Application; Experience in SAP/APO, SAP/TPVS, SAP/EM, SAPTM, Infor optimization tool, or other similar optimizer required
Strong understanding of Order and Inventory Management processes

Production Services Analyst Resume Examples & Samples

Manage and execute service requests for changes to user accounts and groups, as well as access privileges for Investment and Group Function applications
Identify issue and apply necessary corrective action or ensure incident and change tickets are assigned to the correct resolver group
Fulfill change requests dictated by the document provided by the business
Manage deadlines, attend urgent cases effectively
Manage multiple tasks within a heavy workload environment while meeting service quality and turnaround objectives
Inform Tech Leads of updates in documentation of procedures upon receipt from Business Owners or System Owners
Perform Ad Hoc tasks and fulfill special projects assigned by On Shore and Off Shore Leads
Consistently meet or exceed accuracy and productivity standards
Prioritize customer needs with high level of confidence and professionalism
Generate and provide daily, weekly, monthly reports to business managers
At least 1 year tenure in their current position
Must pass current job expectations and meet performance metrics
College degree or equivalent experience (IT preferred)
Good working knowledge in Windows and web-based application environments
Good working knowledge in Microsoft Office
Understanding of Investment or Trading System (Bloomberg), experience with support is an advantage
Technical Helpdesk/Call Centre experience is an advantage
Familiar with ITILv3 Process
Good working knowledge in the following applications and ticketing system tools listed
Bloomberg
MS Word, Excel and PowerPoint
Planview
O365
Portia
Blueprint
SS&C Recon
Findur
Enterprise!LMS
PPM
Strong organization skills with emphasis on details and follow-up
Strong English communication skills both verbal and written
SLA
Ticket assessment and common intake
User & Portfolio Administration Request
Report Creation
Report Analysis
Application Administration
Incident, Change and Problem Management
Investigation and Escalation

Senior Production Services Analyst Resume Examples & Samples

Bachelor’s Degree in Business Administration or like field
Minimum of two (2) years’ experience in production scheduling or related experience in a supply chain function
Must have sound analytical and problem solving skills and be able to manage several tasks while anticipating and reacting to a changing production and marketing environment

Production Services Analyst Resume Examples & Samples

5+ years’ experience in developing or supporting IT applications in the financial services industry, ideally in investment banking and/or wealth management
Hands on knowledge and experience supporting applications that use the following technologies
Oracle databases (Well versed with writing queries and stored procedures. Familiarity with other DB platforms will be an asset)
Unix platforms/Unix shell scripting
C# and Java/J2EE applications
Enterprise messaging products (preferably MQ Series)
Knowledge of trading investment management process and financial instruments
Experience supporting order management systems, electronic trading and matching venues
FIX protocol including FIX messages for electronic trading
Configuring and administering order management systems; Charles River IMS v9 preferred
Experience in automating real time application monitoring
Batch scheduling tools – Control-M, Autosys etc
DevOps and Agile delivery processes
Validating and performing DR transitions
Experience working with geographically disparate teams
Ability to work on own initiative with minimal direction

Production Services Analyst Resume Examples & Samples

Monitor and track user requests for information and assistance, and respond providing workarounds and/or resolutions
Monitor automated system processes and take appropriate actions
Liaise with managed services providers for infrastructure and database administration
Liaise with solution architects, and software developers to ensure that recurring system issues are mitigated and addressed
Manage project work related to enhancing and improving operational processes
Understand business requirements for ad-hoc data queries and execute accordingly
Participate in all system integration testing and release activities
Participate in internal projects as required