Patient Services Associate Resume Samples

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J Mohr

Jovan

Mohr

92463 Emard Squares

Chicago

+1 (555) 668 4547

92463 Emard Squares

Chicago

Phone

p +1 (555) 668 4547

Experience Experience

Los Angeles, CA

Patient Services Associate

Los Angeles, CA

Abbott LLC

Los Angeles, CA

Patient Services Associate

Provide basic transition of care services to select patient populations and provide support/assistance to Care Managers
Work collaboratively with administrative manager to establish protocols/procedures to maintain efficient work flow for staff, faculty and patients
Create and maintain accurate, up-to-date department records, and other documentation as specified by UMHS Care Management Department policy and procedure
Prepares and assists nurses, providers and others with office procedures within specific competency
Assist in obtaining authorizations. Contacts health insurance provider for information
Interact with patients, staff and providers in a spirit of customer service, cooperation and teamwork
Scrub in and assist the Medical Director or Physician Assistant with sterile procedures following proper policies and protocols

Dallas, TX

Temp Patient Services Associate

Dallas, TX

Rodriguez, Shields and Bruen

Dallas, TX

Temp Patient Services Associate

Knowledge of common safety hazards and precautions to establish a safe work environment
Performs other duties as assigned
Excellent organizational, time management, and attention to detail capabilities
Patient chart management, preparation, maintenance, filing, copying, requesting records, etc…
To assist the physicians and/or administrators in all business and patient care responsibilities
Greet, direct and assist large numbers of visitors and refers visitors to various areas
Verify patient insurance information, call for insurance authorization, patient address, telephone, etc

present

Chicago, IL

Patient Services Associate Emergency Services

Chicago, IL

Batz, Fritsch and Hickle

present

Chicago, IL

Patient Services Associate Emergency Services

present

Performs other duties as assigned and is responsible for additional related tasks as may be assigned by Registration and Clerical supervisors and other management staff
Greets and interviews patients, family or other related individuals in a friendly and courteous manner to obtain pertinent information for the purpose of producing a medical record and creating an appointment
Responsible for informing other Patient Service Associates within assigned modules of changes in policy and procedures that effect patient flow or delivery of patient care
Assists in the resolution of patient problems and provides patient information regarding appointments
Answers questions and provides information regarding the Health Center’s policies and procedures and distributes Health Center information to facilitate patient service
Contacts patients prior to appointments for reminder purposes via telephone, and contacts patients who fail appointments. Records patient contact in the medical record
Responsible for direct supervision of Patient Service Associates in an assigned module and overseeing of daily operations such as appointment scheduling and patient flow within assigned modules

Education Education

Bachelor’s Degree in Social Sciences

East Carolina University

Bachelor’s Degree in Social Sciences

Skills Skills

Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction
2 years dental office experience. Axium or other dental software experience; general knowledge of dental language. Ability to understand and speak Spanish
Working knowledge of MiChart. Knowledge of medical terminology
Have the ability to follow Radiology Gold Standard Customer Service guidelines consistently
Working knowledge of MiChart and Cadence
Demonstrated call quality and customer service delivery excellence
Describe a situation in which a customer or colleague was upset and the steps you look to resolve the issue to reasonable conclusion
THIS JOB POSTING IS FOR TWO AVAILABLE TEMPORARY POSITIONS
Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion
Ability to pass a customer service quiz and typing skill assessment

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Patient Services Associate Resume Examples & Samples

Answer, screen, respond and/or route incoming phone calls from patients, referring physicians, parents and others
Three to five years of highly responsible secretarial/administrative experience, including at least one year in a hospital or clinical setting
Working knowledge of MiChart. Knowledge of medical terminology

Patient Services Associate Resume Examples & Samples

Coordinates and performs the daily activities of the clerical and medical record functions in an outpatient radiology clinic utilizing MiChart, Radiant RIS and PACS software systems
Three to four years of experience in an office setting with at least one-year experience in a medical clinic
Radiology experience

Patient Services Associate Resume Examples & Samples

Demonstrates knowledge of patient appointment scheduling, processes and In-Basket management in MI Chart. Full knowledge in Patient Appointment Scheduling and Patient Appointment Pre-Arrival. Must be able to support multiple services (e.g. Kidney and Liver Transplant, Hepatology, and General Surgery Specialties). Staffs front Desk 20 hours a week or more as needed
Provides staff with a comprehensive orientation to work areas. Provides resources and time to facilitate the learning and ongoing development of staff. Provides constructive and timely feedback to staff and management regarding staff work performance and overall development
Consistently implements a staffing plan and schedule that effectively meets customer needs. Create and maintain staff monthly schedules, including managing time off requests, ensuring adequate coverage
Ensures cash-handling and revenue charge capture processes comply with guidelines while attaining timeliness and accuracy goals. Coordinate with stakeholders within and across departments and units to optimize revenue cycle results
Coordinates daily front desk activities for optimal clinical flow. Able to administratively support multiple providers and/or specialties. Takes initiative in identifying and following through on problems and tasks
Works closely with the ACU Managers to ensure coordinated and standard processes and work flow. Participates and leads the ongoing development and evaluation of operational procedures at the front desk
Participates in, and at times leads, process improvements, change implementation and evaluation preparation. Helps the management team to assess and develop the ongoing competencies of staff
Provides leadership to staff in understanding and applying improvement principles and integrating lean practice into daily work
Serves as a positive role model and is an integral member of the leadership team for the ACU. Communication is effective and positive with the entire health center staff. Demonstrates proactive problem solving skills and takes the initiative to identify and follow through on problems. Is able to consider the impacts of decisions and changes beyond the immediate work group. Acts as an administrative resource within the health center using lean principles, develops strategies to improve processes and overall Front desk operations
Actively participates and represents the ACU in other meetings and larger institutional initiatives as appropriate, such as Revenue Cycle Forum and regulatory readiness
Acts as fire and safety representative for clinic, including managing fire safety board and conducting necessary drills and assessments. Assists in ensuring that staff is continually Joint Commission-ready and that the clinic environment of care is in compliance with all regulatory standards
2-3 years of scheduling experience in health care with some prior leadership experience
Excellent verbal, written and interpersonal communication skills with a strong customer focus and an ability to interact with a wide variety of individuals in a professional manner
Demonstrated ability to work independently and as a part of a collaborative group with a commitment to team building and support
Demonstrated ability to prioritize, complete tasks in a timely manner, and work under pressure
Expert computer skills, including the ability to demonstrate proficient use of Microsoft Word, Excel, and PowerPoint
Excellent problem-solving and decision-making skills; strong analytical and critical thinking skills
Previous ambulatory care experience preferred
Background Screening

Patient Services Associate Resume Examples & Samples

Work with Radiology Fellows, Residents and staff to coordinate exams For ED and inpatients. *Provide excellent customer service in accordance with the Radiology Gold Service Excellence standards; function as a liaison for internal and external departments (i.e. Emergency Departments (ED), Inpatient Units, Outpatient Clinics, etc.) and referring physicians. *Greet all customers with a smile. *Respond to pages promptly *Retrieve, relay, and record critical patient information related to exams and patient care to radiologists, physicians, other departments, and facilities. *Prioritize exams and needs of customers in order of urgency. * Import outside CDs and external electronic images. *-Monitor and prioritize workflow. *Assist in satisfying customer needs and ensure follow through. *Maintaining procedural standards. *Utilize a variety of computerized systems such as McKesson PACS, PacsCubes, RIS (Radiology Information System), IQ View, and others. *Answer telephone, monitor fax machine and return pages promptly. *Respond to ED exams with urgency. *Function independently while remaining calm in a fast paced environment. *Maintain excellent interpersonal relationships. *Behave in accordance with the Mission, Vision and Values of UMHS. Possess a positive image and work ethic at all times
Possess excellent customer service and critical thinking skills *Demonstrated ingenuity, creativity and professionalism. *Demonstrated ability to articulate and respond clearly to customers. *Knowledge and experience of Windows based computer programs and ability to learn other computerized systems. *Effective organizational skills. *Demonstrated dependability including excellent attendance record and completing work tasks within required time frame. *Ability to function independently while remaining calm in a high-stress environment. *High school diploma or equivalent. *Problem solving skills *Ability to maintain confidentiality
Minimum two years progressive experience in a physician support setting. *Previous experience in a Radiology Department

Patient Services Associate Resume Examples & Samples

Establish and maintain professional and collaborative relationships with providers who have referred their patients to our clinic for transplantation
2-3 Years Experience in Outpatient Ambulatory setting and/or secretarial experience, Word, Excel, MiChart and Aspect Phone system
High School Diploma or an equivalent combination of education and experience

Patient Services Associate Resume Examples & Samples

Manage resident clinic schedules, including generating new or adjusting existing templates, adding or closing days; oversee or conduct as necessary the rescheduling of patients due to changes in resident rotations
Bachelors’ degree and one to two years of experience in a medical/health services setting or an equivalent combination of education and experience is necessary
One to two years clerical experience in an outpatient setting

Patient Services Associate Resume Examples & Samples

Coordinate patient appointments and subsequent care for all new Kidney and Pancreas transplant patients seen in the Taubman Clinic. Coordinate the Evaluation, Pre-Kidney and Post-Kidney Clinic appointments for five Outreach Clinics located in Kalamazoo, Lansing, Midland, Rochester Hills, Muskegon and other clinics as needed
Serve as point person for the onsite evaluation clinics and the outreach clinics to ensure efficient work flow
Assist Triage Nurse with selection of appropriate candidates to be evaluated in outreach locations
Travel required monthly to coordinate clinics in the outreach locations
Serve as liaison between Transplant Surgery, Transplant Nephrology, ACU Leadership and outside institutions for outreach clinics
Prepare and process all paperwork associated with pre and post clinics patients including and not limited to assembling education binder, patient packets, preparing HLA kits for distribution, creating future lab orders, etc
Compile patient information and perform data entry into Transplant OTIS system
Coordinate outreach clinic annual schedule for faculty and staff
Work collaboratively with administrative manager to establish protocols/procedures to maintain efficient work flow for staff, faculty and patients
Coordinate logistics for outreach travel teams, including making hotel reservations for all staff during inclement weather
Complete data entry for outreach clinic utilization reports, maintain reports of RVUs and advise department of changes and trends within clinic flow and scheduling
Coordinates weekly evaluation clinic meeting
Perform joint commission sweeps to ensure regulatory and safety compliance for outreach clinics
Able to travel minimum of 5 times per month to coordinate Outreach clinics
2-3 years of scheduling experience in ambulatory care setting preferred
Have good driving record as use of UM vehicle may be required

Patient Services Associate Resume Examples & Samples

Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement
Ensure all patient demographic and insurance information
Verify patient insurance information, call for insurance authorization, patient address, telephone, etc…
Brings new ideas, positive attitude and lots of energy
Direct billing inquiries to appropriate Regional Office
Assures all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billings
Request insurance codes as needed
Reception desk and telephones as needed

Patient Services Associate Resume Examples & Samples

Display excellent customer service skills with all communication and especially related to patients, physicians and staff
A high school diploma and/or equivalent combination of education and experience is necessary
2-3 years' experience in a hospital business office, insurance office, physician's private practice or related setting is necessary
College course work in a health care/business field; an Associate’s degree is desirable

Patient Services Associate Resume Examples & Samples

Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery, determining the sequence and coordinating times
Maintain and update appointment schedules based on change in availability of medical and other professional staff
Complete financial documents including type of visit, reason for service, charge for service and diagnostic code
Provide information to patients regarding billing procedures
Determine the necessity within established guidelines for immediate attention conditions of an emergent nature
Reconcile clinic cash collections daily and making daily bank deposit
File medical charts and document imaging
Schedule patients for outpatient surgery
Prepare charts for clinic visit
High school graduation or equivalent education and a minimum of 2 years of experience required
Excellent organizational and interpersonal skills, and availability to work a flexible work schedule are essential
Knowledge of medical terminology is helpful
Previous experience with computerized scheduling systems, basic computer applications, and multi-phone lines is desired
Knowledge of medical records, appointment scheduling systems and medical terminology preferred

Patient Services Associate Resume Examples & Samples

Addressing staff and patient issues when needed
2-3 years of experience
Three years of previous clerical/medical records experience in an outpatient clinical setting is desirable

Patient Services Associate Resume Examples & Samples

Work in the Echo/EKG Scheduling office answering phones and scheduling patients for testing within the CVC and other satellite locations
A high school diploma or an equivalent combination of education and experience are necessary
Working knowledge of Mi-Chart and Cadence scheduling

Patient Services Associate Resume Examples & Samples

Accurately and completely disseminate all necessary referral information to vendors in order to facilitate the transition to the next level of care for the patient
Communicate effectively with all stakeholders inclusive of Care Management staff, insurance carriers and/or their designated intermediaries, and vendors to ensure that transition information is current, accurate, and complete
Provide concise, applicable, and timely responses to requests for information from vendors using a systematic, efficient, and thorough procedure for retrieving information
Create and maintain accurate, up-to-date department records, and other documentation as specified by UMHS Care Management Department policy and procedure
Contribute to the achievement of UMHS Care Management Department goals through effective participation in work groups
Maximize work efficiency through the use of computers and other technologies as evidenced by proficient skill in accessing and disseminating referral and patient care information
Maintain confidentiality of patient and proprietary information by observing legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary information
Provide callers with assistance and redirect calls as needed to appropriate personnel
Appropriately distribute any correspondence received via FAX, email, phone calls, mail or voicemail as required
Confirm admissions to post-acute care with vendors and provide appropriate documentation
Initiate EMR documentation for Care Management staff co-signature after verification of discharge disposition
Initiate and follow through on appropriate referrals and document in EMR for co-signature by Care Management staff
Generate and review reports to determine the population of patients who require delivery of Medicare notices
Deliver notices to designated population and provide explanation of the patient’s rights
Assess patients’ ability to comprehend content and initiate follow up with patient representative as necessary
Respond to patient questions and assess need for referral to RN Case Manager
Identify need for and arrange interpreter services as necessary
Document delivery of all notices in EMR
Scan or facilitate scanning of signed documents in accordance with accepted standards
Coordinate follow up with the Quality Improvement Organization (QIO) in response to patient appeal of discharge decisions per department guidelines
Other Related Duties
Complies with all University of Michigan Health System and departmental standards and expectations
Supports the department’s commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes
High school diploma or general education equivalency
Analytical skills are necessary in order to assess urgency and complexity of request so prioritization of workflow can be achieved effectively
An Associate's degree in social sciences or other health related field or an equivalent combination of education and experience is necessary
Experience in the health care environment with a demonstrated knowledge of regulations, standards, and guidelines applicable to home care services
Proficiency in use of computer technology and experience with Microsoft Office software applications

Patient Services Associate Resume Examples & Samples

2-3 years of clerical or related administrative experience working in a clinical setting
Associate or Bachelors degree in social sciences (Social Work, Psychology, Counseling, Sociology, etc.)
Experience in MiChart EMR

Patient Services Associate Resume Examples & Samples

Exceptional communication and interpersonal skills
Ability to develop and maintain collaborative and collegial interactions with patients, family members, caregivers and coworkers
Demonstrate flexible and creative problem solving skills
Experience with MiChart and Cadence applications
Previous experience in hospital setting

Patient Services Associate Resume Examples & Samples

Excellent interpersonal and communication skills including the ability to interact in a professional and courteous manner with patients, faculty, and staff
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others
Demonstrate dependability, initiative, and ability to accept direction
Experience in an ambulatory care clinical setting
Knowledge of UMHS software such as MiChart & Aspect

Patient Services Associate, West Ann Arbor Resume Examples & Samples

Efficiently check in Breast Imaging and General Imaging patients with correct required paperwork
Identify the best available appointment type to meet the patient and clinic needs and requirements
Prepare paperwork for upcoming appointments
Accurately reconciles and balances receipts and payments collected
Accurately interpret reports and complete proper follow-up as indicated by the Radiologist
Accurately file charts according to numeric system
Prepare charts for upcoming appointments, ensuring all images and reports are available
Transcribe outside orders and scan into system
Identify and accurately send all images and reports for image requests
Handle difficult conversations with patients and families

Temp Patient Services Associate Resume Examples & Samples

Handle high volume incoming calls
Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families
Responsible for scheduling new and follow up appointments including patient testing
Identify and collect co-pays, deductibles and other payments
Patient chart management, preparation, maintenance, filing, copying, requesting records, etc…
Must be able to travel to satellite office during the week. Mileage is reimbursable

Patient Services Associate Resume Examples & Samples

Accurately and efficiently schedule patient appointments utilizing Cadence
Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits
Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues
Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions
Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines
Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards
Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges
Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty

Patient Services Associate Resume Examples & Samples

Performs Clerical & Radiology Reading Room duties as directed by supervisor or lead
Accurately enter codes and pertinent information
Be proficient in digital processes as they pertain to your duties: image archiving; PACS, CD burning, troubleshooting printer problems and providing comparisons for interpretations
Be proficient in work processes; directing control sheets as per study ordered; promptly providing radiologists and providing assistance whenever asked; monitoring and resolving unread studies; promptly handling all call reports & stat reads; monitoring CD request and promptly expediting the same
Answer incoming phone calls and triage to appropriate location
Accurately record any phone messages and assure they are forwarded appropriately
Have the ability to follow Radiology Gold Standard Customer Service guidelines consistently
Ability to work independently in an ever-changing and potentially stressful environment
Working knowledge of MiChart, Radiology Information System (Radiant) and McKesson
Promote personal comfort and convenience of patients and families by routinely checking their needs
Interact with patients, staff and providers in a spirit of customer service, cooperation and teamwork
Demonstrate proper leadership and communication skills when assisting patients, staff or providers with problem resolution
Maintains proper attendance
Assist all co-workers, patients and interdepartmental staff as needed or as it pertains to your duties

Patient Services Associate BMC Resume Examples & Samples

Concentrates and pays close attention to detail
Monitors and reviews inventory levels and current usage trends. Prepares reports and other statistical data necessary for effective management decision making
Shift is Monday through Friday 8am to 5pm
One to two years of experience in a physician's office or hospital setting preferred

Patient Services Associate Resume Examples & Samples

Basic clerical tasks that require proper telephone technique, basic typing, computer and data entry skills. Greets patients and checks them in for appointments using EMR (MiChart)
High school diploma or General Education Development (GED) credential
2 – 3 years’ experience in a clinical environment
Previous experience working in a Rheumatology clinic

Patient Services Associate / Assistant Resume Examples & Samples

Assist in cashiering duties
Greet patients and check them in for appointments using MiChart (EPIC)
Provide patient with appropriate educational/preparation information for procedures
Scheduling and coordinating patient appointments for diagnostic procedures/visits
Work directly with physicians and nurses regarding patient concerns/issues/questions
Knowledge of insurances and billing procedures

Patient Services Associate Resume Examples & Samples

Administrative Duties (Approximately 50% of the time)
Q-Site administration, maintenance and supply inventory lead for the department
Create new EAP/CDM codes (Charge Distribution Master)
Order, inventory and distribute supplies, forms and medical equipment as necessary
Maintain process and documentation for dosimeter radiation badges
Participate in cost quotations from vendors
Purchase program expenditures such as computers, equipment and medical supplies under the direction of the Nurse Manager
Obtain purchase orders online and review expenses as needed with Nurse Manager
Maintain purchase and supply order records
Responsible for purchasing supplies via Marketsite, Procurement Services
Attend unit based meetings and maintain agendas/meeting minutes
Assist with CQI data collection
Verify and correct the accuracy of the billing reports regarding unit charges
Participate in unit based committees
Obtain insurance preauthorization and referral for patients
Provide general office support including copying, organizing and distributing documents
Operate standard office automation devices such as fax, scanner, printer and copier
Clinical Duties (Approximately 50% of the time)
Upon arrival, greet and assist patients to get to the cubicle. Assist with obtaining a weight and transferring into the bed/chair
Place patients on a cardiac monitor, pulse ox, oxygen and suction as needed. Has knowledge of respiratory equipment
Complete daily routine checks of the crash cart, glucometer, contrast allergy box and airway management box
Assist patients with bedpans, urinals and personal hygiene
Take and document vital signs and patient weight
Scrub in and assist the Medical Director or Physician Assistant with sterile procedures following proper policies and protocols
Maintain sterility during procedures
Provide recovery for patients after procedure is complete under supervision of the Registered Nurse
Suture removal
Hold pressure on sites after procedure is complete under the supervision of the Registered Nurse
Relieve staff for breaks/lunches under the direct supervision of the charge nurse
Carry the assigned pager during work hours
Maintain the patient care areas daily, by stocking supplies in the bedside carts/storage cabinets in dialysis and stocking the procedure/ treatment room in INU
Fill blanket warmer
Verify all open bottles are dated and initialed
Weekly cleaning (Thursday) of bicarbonate jugs and wands and document on log
Clean and disinfect dialysis machines and document
Set up and prime dialysis machines for treatment (line extracorporeal system, prime and test dialysis machine)
Transport dialysis machines to ICU’s and set up, prime and test the machine
Utilize patient tracking system and assist with patient transports as necessary
Obtain medications from pharmacy as directed by nursing staff
Any other duties designated by the charge nurse or unit leadership
Knowledge of hospital based computer systems
Knowledge of University of Michigan and Department of Internal Medicine policies and procedures

Patient Services Associate Resume Examples & Samples

Provide general administrative service to the EKG lab staff
Bill, Maintain, and enter EKG information into EKG log
Schedule and process all EKG’s sent from outside institutions
Receive outside EKGs, prepare billing sheets, fax/mail copies to the appropriate facilities
Telephone responsibilities: answer, screen, route and respond to inquiries via phone from referring physicians, patients, parents’ etc
Respond to questions from patients, parents or billing office regarding EKG billing issues
Maintain office-filling system of all interoffice, incoming and outgoing correspondences including verified and outside EKGs
Maintain ECHO/EKG office supply stock
Review the EKG clerical procedures manual monthly, making any necessary changes
Participate in the development of clinical goals and objectives by observing and recommending new or revised policies, procedures or methods
Cover all of the Clinical clerical procedures in the event of absence, lunch and breaks
Coordinate and schedule for various cardiology diagnostic testing
Other duties as assigned by Clinic Intermediate Manager
2 -3 years of experience

Patient Services Associate Resume Examples & Samples

Ask and document the correct questions to verify patient
Share outstanding balance information to the patient and/or guarantor
Accompany patient to dressing area and give appropriate instructions
Accurately and efficiently schedule patients utilizing MiChart
Call clinics for requisitions
Request and process all patient payments for outstanding balances
Request and return outside images
Open daily mail and send to appropriate location
Retrieve messages and return appropriate calls
High intensity patient flow, must be compassionate and able to manage stressful situations

Patient Services Associate Resume Examples & Samples

Support the Care Transitions Team by scheduling follow up appointments for patients who have been discharged from the Emergency Dept
Act as a liaison between Lutheran Medical Center and all clinical and non-clinical providers within the community
Help Community Health Workers and Community Resource Analysts coordinate patient activities
Compose, prepare, edit and route incoming correspondence. Processes correspondence related to care coordination functions (e.g., patient education materials, no contact letters, care management conclusion letters, communications to/from post-acute providers, etc.)
Collect updates and summarize data and statistics, as requested
Utilize hospital information systems as they relate to assigned duties
Prepare care coordination reports to aggregate the data for tracking, trending and problem identification and to support Community Health Workers (CHWs) and Community Resource Analyst with work activities
As directed by a CHW and Community Resource Analysts, engages in general communications with patients/coaches/family and keeps them advised of the status of communications and of any issues
Document activities in a care coordination and/or medical record system according to established standards
Screen telephone and fax requests. Responds to inquiries and makes appropriate referrals
Assist in obtaining authorizations. Contacts health insurance provider for information
Coordinate the arrangements for referrals for transportation, durable medical equipment, and other services as needed for eligible patients
Serve as departmental liaison for technology and phone system needs

Patient Services Associate Emergency Services Resume Examples & Samples

Screens patients to determine eligibility for financial programs (eg Child Health Plus, Simplified Medicaid Applications, etc.); orients patients regarding the programs available and advises them regarding necessary documentation to apply for financial programs. Refers patients to other programs in LFHC sites on a timely basis to maximize revenue
At each patient visit, verifies patient insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient and/or department records. Maintains accurate information regarding what services are covered by each plan, including any deductibles or coinsurance required
Able to search for a specific patient using, but not limited to, the following information: medical record number, patient name and social security number
Ensures that the follow-up of failed appointments, appointment scheduling and overbooking problems are resolved and completed on a daily basis
Responsible for informing other Patient Service Associates within assigned modules of changes in policy and procedures that effect patient flow or delivery of patient care

Patient Services Associate FIN Rev Cycle Ops Resume Examples & Samples

Responsible for participating in making recommendations for problem solving and resolutions with assigned departments that effect the delivery of care
Responsible for direct supervision of Patient Service Associates in an assigned module and overseeing of daily operations such as appointment scheduling and patient flow within assigned modules
Provides translation assistance as needed to facilitate the patient interaction
Able to reconcile previous day’s services with fees obtained from computer/manual reports and amend as necessary
Checks medical records for signatures, dates, permission forms and other pertinent information
Relieves other employees while they are on breaks, vacation, sick leave an/or as assigned by supervisory staff
Able to enter all applicable charges and enter the correct quantity into the computerized system within two business days of the visit date
Registers and processes patients in all areas
Follows the network failed appointment process and documents all patient contact in the medical record
Via telephone, correspondence and personal contact, communicates with patients to schedule appointments that maximize patient satisfaction. Utilizes the appropriate schedules and Medical record information to maximize efficiency and facilitate patient visits. Screens and refers patient calls for same-day appointments to appropriate clinical/nursing staff
Answers questions and provides information regarding the Health Center’s policies and procedures and distributes Health Center information to facilitate patient service
Completes applications for financial assistance programs such as Child Health Plus, Simplified Medicaid, Sliding Fee Scale

Patient Services Associate Fin-patient Access Resume Examples & Samples

Electronic Death Certificate transmission
Prepares admission folders, print reports, census and schedules
Makes decisions to facilitate departmental workflow in presence or absence of supervisor
Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account accordingly, on a timely basis
Screens patients to determine eligibility for Medicaid and refers accounts to Medicaid Area
When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgment of receipt of notice
Scheduling of FHC appointments for Emergency Department discharged patients

Patient Services Associate Finance Resume Examples & Samples

Facilitates bed procurements, patient transfers, performs bed rounds and maintains bed board in an accurate and timely manner
Interprets hospital regulations to patients
Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
Process registrations/admissions promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required

Patient Services Associate Finance Patient Access Resume Examples & Samples

Performs other duties as assigned and is responsible for additional related tasks as may be assigned by Registration and Clerical supervisors and other management staff
Performs all clerical duties of a Patient Service Associate as outlined above in addition to the responsibilities delineated
Assists in the resolution of patient problems and provides patient information regarding appointments
Delivers messages and carries hand packages between departments in the hospital and clinic as needed
Orders, receives and maintains adequate forms, supplies and charts necessary for the functioning of the Registration and Appointment areas
Performs Cashiering tasks as assigned
Performs a variety of clerical duties involved in maintaining patient medical records
Reports problems with workflow procedures, conflicts and/or other concerns encountered in the workday to supervisory staff
Able to put away and prepare all completed encounter forms for storage and have each encounter form accounted for upon demand
Able to charge and disposition a minimum of up to 250 encounter forms on a daily basis, and the ability to submit a daily productivity sheet
Able to properly enter correct ICD-9 and CPT-4 codes into the computerized system within two-business days of the visit date
Able to identify data entry errors in the assignment of, but not limited to, patient type, date of service, service-diagnosis, conflict and account numbers and use available resources to verify the correct information
Contacts patients prior to appointments for reminder purposes via telephone, and contacts patients who fail appointments. Records patient contact in the medical record
Greets and interviews patients, family or other related individuals in a friendly and courteous manner to obtain pertinent information for the purpose of producing a medical record and creating an appointment

Patient Services Associate Patient Access Resume Examples & Samples

Usage of electronic bed board
Maintains appropriate documentation of expirations, filing of death certificates and organ donation in an accurate and timely manner
Verifies insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools and accurately updates account accordingly, on a timely basis
Ability to accurately change names, change patient types and transfer patients
Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing charts and labels, and escorting patient to unit when necessary, in an accurate and timely manner

Patient Services Associate Resume Examples & Samples

Revenue capture review for UH MPU (includes reviewing procedure and nursing reports)
Attend monthly revenue cycle meetings, consulting meetings, provider/leadership meetings responding to billing inquiries, also main point of contact for KMS billers for inquiries regarding billed meds/procedures
Communicates effectively

Patient Services Associate Resume Examples & Samples

Work with transplant physicians to track patient progress
Update and maintain Excel spreadsheet of patients and their progress from transplantation through 6 to 12 months post-transplant
Create and send informational packets to referring providers, updating them on patient status, testing results, and office notes
Update referring providers at specific intervals once their patient has been transplanted
Assist patients in transitioning back to their referring provider
Track data and statistics regarding the refer back program to present to management, as well as outside facilities

Patient Services Associate Supervisor Resume Examples & Samples

Coordinates the daily activities of the front office team, including delegating work assignments
Assures that priorities established by the Practice Manager are effectively communicated to the team and properly implemented
Responsible for monitoring, maintaining and tracking daily statistics
Oversees reconciliation of daily deposit logs and preparation for bank deposits
Provides new hire training as well as ongoing training to assigned staff
Assists the team in problem resolution. Recommends solutions to the Practice Manager and escalates issues to the Practice Manager when appropriate
Leads the team by creating a positive work environment through individual and team recognition
Performs verbal counseling, recommending corrective action to the Practice Manager
Assists the Practice Manager in the recruiting, hiring and interviewing process of the office staff
Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate
Serves in a supervisory capacity and performs supervisory duties in the absence of the Practice Manager as directed
Prepares and submits reports as required
Assists Medical Director with special projects and tasks as needed
Assumes staff duties for absences and temporary staff shortages
Assures all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billing
Maintains strict confidentiality in accordance with HIPAA regulations and Company policy
Presents a positive, professional appearance and convey a professional demeanor in the performance of assigned duties
Completes compliance requirements as needed

Patient Services Associate Resume Examples & Samples

Coordinate and schedule clinic appointments and subsequent follow up care for patients utilizing MiChart
Route and schedule all new patients in coordination with appropriate New Patient Referral guidelines per faculty and clinic. Initiate new orders for Pulmonary Function Testing (full and spirometry)
Utilize MiChart to accurately and appropriately document patient requests including urgent medical problems, prescriptions and other medical needs, and referrals. Mail appointment confirmation and information packet
Efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills
Communicate effectively with patients and pharmacies for emergent care, prescriptions, prior authorizations and all manner of medical needs and document in EMR
Manage MiChart in-basket messages
Process prior authorizations, refill requests, orders and social work documents
Manage waitlists
Manage clinic schedules and patient flow
Run weekly EMR Reports
Seeks constructive approaches to resolving workplace issues
Demonstrates excellent customer service skills for both internal and external customers
Demonstrate ability to complete multiple tasks independently
Ability to work independently and as a team player in an ever-changing and potentially stressful environment
Responds positively to change, showing willingness to learn new ways to accomplish works
Assist nursing staff with responding to patient management issues; including returning patient telephone calls, obtaining laboratory and test results, scheduling tests and other similar tasks as requested
Two to three years of highly responsible secretarial/administrative experience, including at least one year in a hospital or clinical setting
Excellent interpersonal and organization skills
Experience with a multi-line phone
Good Communication skills
Ability to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail
Must have strong organizational and time management skills as well as ability to prioritize in order to manage daily responsibilities in highly specialized department