Operations Team Leader Resume Samples

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B O'Conner

Buck

O'Conner

995 Bauch Valley

Phoenix

+1 (555) 219 6214

995 Bauch Valley

Phoenix

Phone

p +1 (555) 219 6214

Experience Experience

Los Angeles, CA

Operations Team Leader

Los Angeles, CA

Heller-Heaney

Los Angeles, CA

Operations Team Leader

Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
Assist manager in tracking production, assigning work, and assessing team work load
Monitoring performance and providing feedback and advice for improvement and development
Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximise their performance
Provide support to other areas of the Document Management Work stream to maintain the expected level of service
Works with Department Manager to plan and manage department activities in accordance with agreed budget
You will assist management in responding to and providing the necessary information to respond to issuer and shareholder inquiries

San Francisco, CA

Scra Operations Team Leader

San Francisco, CA

Cormier, Ankunding and Johns

San Francisco, CA

Scra Operations Team Leader

Manage employee productivity and quality performance through established scorecard metrics
Provide loan level detail on aging loans to upper management
Working with quality to ensure proper handling and efficiency of accounts
Conduct quarterly, mid year and year end reviews with each employee and review career development
Terminate, hire, and train the staff through coaching and development
Assist with projects, audit and compliance reviews and loan level reviews
Manage a pipeline of Eligibility requests

present

Detroit, MI

Portfolio Management Operations Team Leader

Detroit, MI

Moore-Bogan

present

Detroit, MI

Portfolio Management Operations Team Leader

present

People development and performance including interviews and 121s as well as setting clear objectives and coordination of performance
Providing options for improvement / optimization of processes
Effectively managing the workload and addressing any risks and issues to Senior Management
Applying sound expertise in a Project Portfolio Management area to support the Team Members and Working group
Maintaining business relations with key global Stakeholders and Senior Community providing "feedback from the ground" on key tasks / processes
Handling escalations effectively and monitoring the quality of work
Analyzing and resolving issues within the Project Portfolio Management tool landscape

Education Education

Bachelor’s Degree in Business

Clark Atlanta University

Bachelor’s Degree in Business

Skills Skills

Detail oriented and organized, able to evaluate projects & provide input on productivity & quality improvements
Knowledge of professional discipline and applies knowledge to influence decisions
Driving business metrics (e.g., customer satisfaction, service levels, value enhancement, average handling time, profitability, schedule adherence, etc.)
Are passionate & knowledgeable about legal documents and keeping up on latest industry trends
Have excellent attention to detail and concern for all aspects of the job
Basic PC Knowledge
Good attention to detail in order to ensure all KPI’s are met (getting the job done)
Strong knowledge interpreting and analyzing data
Accountable for safe reliable operations at the lowest cost for facilities within an asset group
Strong attention to detail

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Cbps Operations Team Leader Resume Examples & Samples

Results-oriented
Going the extra mile
Leadership - ability to influence
Resolution-focused
Ability to communicate positively
Reliability and responsibility

Equities Operations Team Leader Resume Examples & Samples

Working hours 5pm to 2am
Supervising a team of 7 for clients primarily located in the UK that specialize in Trade Support and other key middle office controls for Equity Derivative products
Responsible for assisting analysts on a daily basis
2 to 4 years of relevant experience in investment banking/brokerage/ custodian banking
Previous experience in a BPO or transaction processing business would be preferable, with experience in interaction with overseas clients or customers on the phone Experience in
Good communication skills and presentation skills
Solid interpersonal and client-relationship skills

AVP Mortgage Operations Team Leader Resume Examples & Samples

Having an analytical approach to identify business opportunities and enhance processes
Identifying and questioning processes or decisions that appear counter-intuitive to efficiency or profitability and clearly expressing reasons behind a particular course of action or approach
Completing multiple tasks under aggressive time constraints and making accurate decisions with a sense of urgency
Prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
Mortgage Operations is primarily housed in one centralized location where most employees work on-site in an office environment with flexible work shift options. The position interacts with external customers, outside vendors and other departments of Mortgage and the Bank to facilitate the mortgage lending process. This position manages the processing of mortgage loans for properties throughout the United States. Contingency work plans do exist and employees may be necessitated to follow these plans
Continuous evolution toward a paperless mortgage loan process
Minimum of two years proven mortgage banking managerial experience or equivalent or a minimum of six years proven and progressive mortgage processing and underwriting experience or equivalent,
Bachelor’s degree in Business, related field or equivalent experience
Strong communications, organizational, analytical, managerial, problem-solving and interpersonal skills
Detail-oriented,
Proven ability to effectively lead and develop people
Ability to adapt swiftly to ongoing business evolution, as driven by regulatory agencies, economic indicators or internal business directive

Financing Operations Team Leader Resume Examples & Samples

The sourcing, allocating and optimizing of Firm inventory for both Equity and Fixed Income
The management and optimization of Firm assets across both tri-party and client side business
The creation of business rules and reporting with regards to the optimization and use of Firm assets
Ability to step back from the detail and questionprocesses and controls
Can work well under pressure, lending control and orderto a difficult or pressurised situation
Experienced in delegation, organisational and peoplemanagement
Ability to recognise risk issues and implications.Knows when to ask questions before taking action and when to refer problems orissues to the next level
Approaches all situations with positive outlook, energyand enthusiasm. Is a self-starter who takes individual ownership for workquality and improvement
Shows initiative and creativity, taking a long-termapproach to improvement and resolution of issues
Is self-confident, demonstrates integrity andbusiness-appropriate behavior

IT Infrastructure Platform Operations Team Leader Resume Examples & Samples

Pre-shift team communication
Leading and managing the Team based within the Wroclaw office that will manage and support Switzerland. In addition, leader will have responsibilities to support the growing team and adopt a continuous improvement methodology to increase efficiency and service quality
To effectively manage and prioritize the workload the team
Communicate with stakeholders and business leads in Switzerland to ensure delivery and success by the team
Manage and prioritise tickets arriving on the L2 queue, either resolving them directly or re-assigning them to other support teams as required
Responsible for the initial create out of the department – including recruitment, onboarding, knowledge transfer, identifying KPIs
Able to develop a service culture, improve service quality and customer satisfaction and essentially be a leader with proficient interpersonal and communication skills with the ability to motivate staff
Responsible for the achievement of Operational Level Agreements (OLAs) with the internal resolving groups, monitoring and escalating where appropriate
Member of the team working independently responsible for providing day to day support for technology products or applications
Provides in-depth support and leads problem solving and implementation efforts for specific Workspace services
Keep team, manager and customer informed of status of issues
Contribute to incident resolution. Understand moderate to advanced inquiries and lead problem resolution. Coordinate across line teams to manage production incidents
Align best practices and operational processes with global partners. Adherence to procedures to maintain quality and professionalism
Coordinate tasks
Proven leadership experience
In-depth knowledge of Microsoft Office (Outlook, Excel, Word, Powerpoint) and Windows 7
Ability to handle sensitive clients and cases
Managing team built-up and future team growth
Fluent written / spoken English and Polish. German is an advantage
Quality management and quality assurance within the team and between stakeholders
Knowledge base management
Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills
Proven extensive experience of supporting an end user environment
Proficient Teamwork and communication / information sharing
Attention to detail and proactive management
Proficient situational analysis and decision making abilities
Enjoys to provide remote support by phone

Private Banking Lending Operations Team Leader Wealth Management Operations Resume Examples & Samples

Updating, providing and maintaining department metrics
Overseeing periodic updates of policies and procedures
Liaising with senior management and product stakeholders
Manage day to day staffing needs
Review / Approve hours
Assist in tracking staff vacation schedules
Assist in handling Branch escalations
Assisting in interviewing potential candidates (both Temp and FTE)

Operations Team Leader Resume Examples & Samples

Strategic planning of daily work assigning cases to staff based on skills ensuring Service Level Agreements are met
Tracking of attendance
Answer questions for processing specialists
Ensure consistency of processing within team and across sites
Keep records of Daily Score Card and error reports; coach and review errors with staff
Collaborate with inside counsel to ensure legal documents are valid
Collaborate with attorneys, sheriffs, courts and defendants with the utmost discretion to their case
Conduct daily huddles
Identify and recommend procedural and policy changes
Obtain process knowledge of all document processing types
Work escalated cases
Communicate changes in policy/procedures including federal regulations and any legal/compliance issues as it relates to depository related account transactions
Serve as a Back-up in Team Supervisor’s absence
Requires minimum two years related financial services operations experience
Must have the ability to work in a team environment
Proven ability to support and drive team work
Ability to follow complex methods and procedures regarding asset based court orders in diverse routine and non-routine tasks
Must be willing to travel on occasions for off-site meetings
Ability to research (analytical) and critical thinking skills

Operations Team Leader Resume Examples & Samples

LOB knowledge a plus
Back Office Business processes and procedures
Experience with leading a fast paced production environment
Able to react to deadline driven environment to eliminate customer impact and meet departmental productivity and quality ratios
Excellent problem solving skills: detail oriented and good organizational skills are required
Must possess strong delegation skills in order to maintain service level agreements and priorities daily
Strong time management, organizational skills and effective written and verbal communication skills required
Intermediate PC proficiency skills required: Experience with Microsoft Office Applications required
Able to manage workflow diversity on a day to day basis while demonstrating a high level of energy and leadership

Operations Team Leader Resume Examples & Samples

Attention to detail a must; sound organizational skills
Ability to read & interpret instructions, identify problems/missing information and address them proactively
Experience with Rips and or Image-setters
Experience with color production workflows with an emphasis on digital workflow
Knowledge of color management, color spaces and ICC color profiling
Knowledge of substrates and their limitations/characteristics
Experience with Page Description Languages or PDLs (i.e., Postscript or PDF)
Experience with multiple operating systems (i.e., Win 2000, NT, XP, Vista, DOS, Mac, Unix, Linux, etc.)
Basic mechanical abilities and motor skills
Experience operating high volume, networked print systems
Knowledge of various finishing operations and equipment
Knowledge of or experience with imposition
Experience with variable information workflows
Experience with trapping and the ability to recognize trapping issues
Familiarity with image editing applications supported in the production facility
Knowledge of preflight and file preparation
Familiarity with desktop applications and ORIS color correction
Detail oriented and organized, able to evaluate projects & provide input on productivity & quality improvements
ORIS background

Operations Team Leader Resume Examples & Samples

3+ years of related working experience
Previous experience with Confirmations, Domestic Equities, Fixed Income, International Equity, and International Fixed Income
Degree in Economics and/or Mathematics
Exposure to Derivatives (both ETD and OTC)

Operations Team Leader Resume Examples & Samples

Demonstrate a strong sense of urgency by responding immediately and accurately to escalated issues and rapidly changing priorities
Complete job duties within established SLA and maintain acceptable quality standards
Receive and review system enhancement requests, complete testing and report all results to management
Ability to clearly communicate in writing, over the phone, or in person to internal and external customers
Appropriate handling of live checks under dial control and void/reissue requests
Review invoice for completeness and accuracy prior to processing or rendering a decision
Display complete understanding of all processes and functions within IP department and changes
Assist with and conduct training of new employees and existing employees, and completion of time studies
Review processes for possible improvements and efficiency gains, including update of procedures as appropriate
Clear communication required with peers and management team of issues that require escalation, propose solutions and implement the same with little supervison
Act as Department or Function SME in internal and external meetings
Assist manager in tracking production, assigning work, and assessing team work load
Participate in meetings with other LOB’s for initiatives they are working on that impact the department
Manintain controls (systematic and or manual), monitor to ensure compliance and escalate if breaks occur
Lead and/or assist in researching vendor issues and problem solving for the same
B.A. / B.S. in Accounting, Economics, Finance or other related industry or equivalent work experience
Minimum of two years Foreclosure/Bankruptcy experience
Experience in research related or vendor management role
Ability to perform quality review of work, effectively communicate results and feedback
Ability to follow tight deadlines,organize, and prioritize work for self and direct reports
Demonstrate excellent, providen verbal and written skills with extreme attention to detail and outstanding organizational skills
Ability to interact with both senior management and line level staff and management
Innovative and willing to research issues, must posess excellent analytical and problem solving skills
Proficient in all Microsoft office suites, MSP, Fortracs/VLS, LPS Desktop, LPS PM & IM (UAT & Prod), iClear (UAT and Prod), SAP, and the Default Fee Matrix
Able to interface with internal and external clients, develop strong customer relationships

Cib-operations Team Leader Resume Examples & Samples

Screen Payments / SWIFT Messages in accordance with OFAC Policies, procedures, & practices to ensure compliance with laws and regulations
Ensure performance/Deliverables is in accordance with the SLA
2-3 years experience in OFAC Screening
Highly organized & Detail-oriented with the ability to work under pressure and high volume environment within tight deadlines/cut-offs

O&t-anti-money Laundering Operations Team Leader Resume Examples & Samples

Accumulate facts from investigations to be utilized in presentation to Senior Analyst
Reporting unusual client activities which might relate to money laundering or terrorist financing Reviewing Analysts’ recommendations for further enquiry, escalation or closure
Knowledge of AML laws and regulations

Cib-cis Operations Team Leader / rd Shift Resume Examples & Samples

Demonstrated ability to supervise a mid-size team while making independent decisions
Strong communication, organization, and leadership skills
Able to provide coaching and guidance to a team on a variety of procedures

Operations Team Leader Resume Examples & Samples

Achieve required safety, quality, delivery and performance levels
Foster a culture of continuous improvement utilizing the ACE tools
Own customer satisfaction with everything under your direction

Cib-cis Operations Team Leader / nd Shift Resume Examples & Samples

Minimum 1 year leadership role experience, preferably in a Lockbox production environment
Ability to work well with all team members and departments
Able to work in a fast paced, deadline driven department
Apply specific experiences and knowledge to the completion of assignments
Flexible with time and schedule. Overtime may be required to meet Customer Service Levels
Have the ability to evaluate/coach associates
Review work of team members to ensure quality standards are met
Researches and resolves issues and serves as backup to team manager
Must have no boundaries in the type of work expected to perform
Positive Attitude is a MUST!
Excellent people skills, behaviors and attendance a must

Portfolio Management Operations Team Leader Resume Examples & Samples

Ensuring support and providing consistent information to the project portfolio management community. Proposing complex solutions to variety of global processes around Clarity (OnePPM) and PoM
Solid experience working as a PMO / Specialist in Project Portfolio area
Exposure to project management processes and methodologies
Excellent Word, PowerPoint and Excel skills
Bachelor’s Degree or equivalent training/experience
Experience in leading, optimizing processes in a global environment
PMI or similar PMO/Project Management qualification

Operations Team Leader Resume Examples & Samples

People Management
Business Control
Customer Experience
Project Delivery
Expense and Revenue Management
Procedural Writing
Ability to Manage Team members in a high paced production environment
Flexible in a multi functional operations environment
Manage the performance for adherence to quality goals and standards

Operations Team Leader Resume Examples & Samples

Coaching/and or Team Leader
Must possess strong delegation skills in order to maintain daily SLAs and priorities during heavy volume and short staff situations
Strong time management skills and effective written/communication skills required
Intermediate PC proficiency skills required

Operations Team Leader Resume Examples & Samples

Manage a team of about 50-85 Team Members, with 5 to 6 Operations Team Leaders as DRs
Provide direction and guidance to the Supervisors on queries with legal requests in line with local, state, and federal guidelines
Complete ownership of process deliverables and ensure the team meets Timeliness & Accuracy SLAs
Responsible to set goals and objectives for the group in line with CCB/CTO/I&S priorities
Help the team focus on Customer's Experience & work towards reducing negative customer impacts
Identify methods to increase Straight Through Processing by reduction of manual touch points
Foster CCB shared values and behaviors along with Continuous Improvement culture within the team
Ensure effective governance with daily, weekly, monthly review of metrics
Work on succession planning within the team at all levels
Monitor Overtimes and ensure policy guidelines are not violated. Review annual Department Budgets/Forecasts
Ensure an environment of compliance with regular self assessments and action planning, risk and control awareness amongst staff
Work on cost rationalization measures, efficiency opportunities, that can help the group meet its financial commitments
Maintain & take ownership of the Business Continuity Plans & have the same tested on a periodic basis
Monitor production/zing metrics & ensure the tool emerges as a credible basis for TM Evaluation
Responsible for new migrations, charter reviews, planning, execution and stabilizing the processes into BAU operational environment
Minimum 8-12 years of experience with minimum 5 years in a supervisory role
Strong MS office skills
Time Management skills and multitasking ability
Customer centric approach
Previous JPMC experience would be preferred though not a requisite
Knowledgeable about legal documents and Customer Assist-CA experience strongly preferred
Develop and lead team of front line managers
Hire and retain talent
Operate with urgency and meet deadlines
Ensure the teams are educated on the legal aspects of the work
Communication Skills
Knowledge of professional discipline and applies knowledge to influence decisions
Prioritize diverse workloads
Recommend/implement enhancements to improve effectiveness and efficiency of systems and processes
Analytical/Critical thinking Skills
Review metrics, data and evaluate information correctly to draw trends and conclusions
Ask questions, Listen to understand, provide alternate solutions
Identify and execute to close gaps, document changes

Online Operations Team Leader Resume Examples & Samples

Contribute to and monitor adherence to high operational standards set out by the management team in line with domain-wide objectives
Manage rotation of schedules and staff to ensure a total follow-the-sun structure
Track changes and incidents occurring on the systems under his teams responsibility
Monitor system health as well as status of maintenance tasks
Fuel automation efforts to reduce manual operations and increase overall efficiency
Line Management of team staff objectives and development
Prioritize time managing vs technical contribution
A demonstrable history of coaching technical peers in an operations team
Leadership of a highly technical team
Strong problem-solving and critical thinking skills
Ability to multi-task and prioritize under high pressure
Ability to make complex information accessible to technical and non-technical audiences
Ability to provide troubleshooting guidance to team members
Command of French is an asset
Knowledge of systems monitoring and availability software (Nagios, Zabbix, Cacti)
Familiarity with operational best practices for large sale web hosting environments, including LAMP, Linux, Windows, MySQL, MSSQL
Familiarity with server configuration management systems (CfEngine, Puppet, Chef)
Strong knowledge of system administration principles
A solid grasp of networking fundamentals, including hands-on experience on network equipment, etc
Familiar with the challenges of efficient operations

Cib-cis Operations Team Leader Resume Examples & Samples

Flexible with time and schedule - overtime may be required to meet customer service levels
Employment History
Proof of legal U.S. residence for 7 years

Operations Team Leader, Merchant Services Resume Examples & Samples

Effectively leverage resources to monitor call-type patterns and isolate developing trends, identifying opportunities for procedural changes within Merchant Services as well as cross-functionally with other departments, to increase productivity
Coach and develop Specialist for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate training/
Minimum 2+ years supervisory / leadership experience managing direct reports
Bachelor's degree in marketing, business or related field or 6+ years customer service experience
Previous supervisory / leadership experience acquired in a call center environment
Knowledge of the banking / electronic payments processing industry
Work history with minimal absenteeism and consistent punctuality
Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets and databases
Ability to provide professional and interpersonal communication when interacting with others

Operations Team Leader Resume Examples & Samples

Strong team player and has the capacity to build good working relationships with cross functional/geographical teams
Results oriented, accepting responsibilities and challenges that take them outside their comfort zone
Time Management and prioritization skills
Multi-tasking
Leadership skills
People management skills including Conflict management and problem solving

Datacentre Operations Team Leader Resume Examples & Samples

Create and manage an employee schedule, 24x7x365 coverage required including holidays and weekends
Resolve customer impacting events to root cause, and coordinate scheduled maintenance activities on customer server environments
Engage and motivate team members in the vision and focus of the company
Carry out regular performance reviews, including regular 1:1 sessions and team meetings
Ensure integration of new team members, including development of Rackspace culture
Responsible for adhering to company security policies and procedures as directed
Maintain the DC’s office spaces and DC Rasied Floor in excellent working order
Minimisation of downtime via proactive intervention
Set team targets and manage/monitor performance accordingly
Responsible for adhering to company security policies and procedure as directed

Cbsu NAM Operations Team Leader Resume Examples & Samples

Interact proactively with outreach or relationship management teams and compliance to assure system update with current and valid information
Schedule periodic conference calls with stakeholders teams to discuss changes to local requirements, documentary updated and client’s renewals
Assuring regulatory requirements are complete in CitiKYC and department reference documents
Provide periodic production reports to direct manager
Take responsibility for team's Citi-KYC and associated documentation completion from initiation to approval
Control monthly goal setting for the team members according to capacity
Complete daily workflow progress report
Schedule monthly staff meetings and individual one on one session
Highlight any discrepancies to CBSU Quality Assurance & Control and compliance department
3 - 5 years experience with roles linked to production-quality, customer service, banking related services, etc
Bachelor degree in Business Administration, Economics, Engineering or related field
Ability to control multidisciplinary and multicultural groups
Proficient use of Microsoft Applications Package (Word, Excel, Access, Outlook, etc.)
Excellent accuracy and strong attention to detail
Knowledge and experience of the technologies and processes used in Citi. (Advantage)

Asset Management, Gwm-operations Team Leader Resume Examples & Samples

Day to day management of staff at a team level and interaction with internal and external counterparts in various locations
First point of escalation for the team in Edinburgh
Contribute to the recruitment effort of the Operations team for the overall team to meet their recruitment targets
Supervision of the team with accountability for quality assurance
Ownership of Performance Management at the team level
Knowledge of Trade Support functions and controls

Operations Team Leader Resume Examples & Samples

Monitor case input within CMT to identify deadline concerns
Monitor case input comments to ensure quality of commentary is maintained
Assist with site reporting requirements as needed
Ability to articulate thoughts and ideas clearly in order to communicate with Senior Management
Ability to follow complex methods and procedures in the service support of diverse subject matter and routine/non-routine tasks
Adapts to change easily
Courageous with making decisions for customer satisfaction
Excellent/creative problem solving skills
Knowledge/experience/education requirements
At least 2 years banking experience
Minimum of 2 years customer service experience in a role of specialist within the site or equivalent experience

Cb-operations Team Leader Resume Examples & Samples

Graduates/Post Graduates in Commerce with 0-18 months of Investment Banking experience preferred
Strong verbal & written communication
Candidates with prior experience in Agency function, loan function & Loan IQ will be given preference
Strong problem solving skill and Decision making skill

Operations Team Leader Resume Examples & Samples

Manage a team of approximately 10 to 15 documentation review analysts
Provide direction and guidance to analysts on reviewing and validating IRS Forms, Tax documents & IDs. Certification of accounts subject to Federal Income tax withholding
Monitor mailbox/ mails to ensure all mails have been addressed accurately/ timely
Create / manage effective backups by cross training for all activities
Participate in ER testing and system updates. Identify / Escalate outages/issues due to ER releases
Preparation of daily / weekly / monthly process metrics for management reporting
Ensure that productivity level benchmarks are met/exceeded by the team
Create/maintain production/zing metrics to measure the team's performance accurately & the tool emerges as a creditable basis for TM Evaluation
Able to provide coaching and guidance on all aspects of necessary processes
Ability to analyze processes and identify improvements
Able to evaluate and analyze data from multiple sources in a fast-paced environment
Understanding of operations and documentation flow of assigned cases required
Excellent MS office skills
Minimum of 3-4 Years of Work Experience (preferably managing SLA based process)
Familiarity with US tax documentation preferred

CTL Operations Team Leader Resume Examples & Samples

To work with minimum supervision and act on own initiative, manage new assignments and tasks to be undertaken
To exercise independent judgment and escalate serious and unique problems to manager
Be instrumental in identifying system faults/enhancements as well as be informed in any system/process implementations
To perform critical activities and make decisions, which require sound working knowledge of the all risk policies/controls and the department's standard procedures
To understand, verify and process all denial related activities, ensure team operates within the established parameters of all relevant regulations and policies
Working knowledge of real estate lending practices, knowledge of Federal Regulations is preferred however not mandatory
Should have excellent organization skills and the ability to handle multiple priorities
Point of contact for sales team, underwriters, and loan closers throughout the due diligence process to answer any questions that may arise. Work independently through complex transactions and identify issues and concerns, coordinate the communication of requests with appropriate lending officer and/or manager to expedite resolution. Provide one-on-one training and technical assistance for processors as needed
Interact extensively with internal/external business partners
Ability to sustain and drive improvement in people development which would include productivity and efficiency
Effectively manage expectations of sales teams in terms of timelines and completion of loan documentation checklists throughout the due diligence process
Must be able to review files for proper documentation to confirm right types of third party reports are ordered and clearances are obtained
Develop and maintain knowledge of guidelines and comply with Bank policy and requirements, industry standards, conveyance/settlement procedures, current real estate laws and appraisal requirements
Develop and maintain contacts with sales teams, closing teams, outside agencies (e.g. title, brokers, designated law firms and their staff, insurance and escrow companies) in order to obtain required information and/or documentation for individual transactions in a Southern California environment. Coordinate specialized documentations with third parties and internal legal group
Develop and maintain knowledge of MFL terminology, secondary market investor terminology, form and document preparation, processing, closing, assumption, and servicing operations
Ensure accuracy and thoroughness of data entry into appropriate Chase tracking systems. Perform audit of sales file and underwriting file for submission to the closing/delivery group
5 Years of related experience
Management Experience Preferred

Operations Team Leader Resume Examples & Samples

Requires minimum of 2 years experience in one or more of the following: financial services or branch operations or compliance/legal operations or case based service operations experience
Prefer Call center experience or Branch experience
Prefer Bachelors Degree in related field (Corporate Law, Legal Assistant, Criminal Justice, etc)
Prefer Paralegal certification
Proficient with Microsoft Office Applications including: Excel, Word, and Outlook and general desktop PC operation
Are passionate & knowledgeable about legal documents and keeping up on latest industry trends
Have amazing communication and personal skills
Ability to plan and prioritize to meet aggressive processing deadlines
Must be flexible and adaptable to change, frequent overtime/weekend hours may be required

Cib-cis Operations Team Leader / rd Shift Resume Examples & Samples

Ensuring workload is completed as outlined in departmental procedures and policies
Interfacing with other operations departments to research and resolve inquiries
Preparing communications for internal and external responses to client inquiries
Production environment focus around meeting deadlines and quotas
Keen sense of quality control and practices
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Flexibility and willingness to learn and be utilized in all areas of operation
Ability to effectively interact with all diverse groups within the organization
Strong adherence to RISK prevention
Ability to sit and stand for long periods of time
Proof of legal U.S. residence for up to 7 years

Digital Ad Operations Team Leader Resume Examples & Samples

Strong technical aptitude for new and emerging technologies
Experience with online third party solution/ad tag providers (Sizmek, FlashTalking, Atlas Unicast, etc)
Demonstrated knowledge of MS Office, MS Project, and HTML required
Experience in buying media using a DSP (Doubleclick Bidmanager beneficial)
At least one year experience in setting up and troubleshooting private and open market places
Good knowledge of using first and 3rd party data overlays in DSP and SSP environments
You should have a good background in RTB and can come from an agency, tech platform or publisher
Passion for technology & programmatic
Must have the ability to extract and manipulate a variety of data for Senior Management, Sales and Finance
Excellent problem solving and organisational skills with good attention to detail
Strong project management and communication skills (verbal and written)

Senior Operations Team Leader Resume Examples & Samples

Create strategic road maps to improve HR Services provided to HRS customers in US and Canada aligning the same with Strap Priorities – HUE, “Right and Fast” and Productivity
Manage a Team of 7 Operations Specialist and 1 Operations Analyst who provide HR Operations support to USA and Canada
Provides Tier 3 support and work direction to processes supported by the team
Develop and implement cross training plans to avoid single point failures
Implement HOS
Prioritize workload and align resources as needed
Facilitate work transition into the Global Delivery Model
Escalate unresolved issues to HRS Global Operations Director as appropriate
Work with HRS account managers to conduct HRS orientation for HR and address business concerns
Use Salesforce to track team performance and analyze daily work
Participate on cross-functional HR projects as required
Bachelor's Degree in business or HR related field or a minimum of 3 years of Supervisory experience in lieu of a degree
Minimum of 5 years of relevant experience
Experience in managing a team - Direct or Indirect
Strong analytical skills - proficient in HR systems & Excel
Strong problem-solving, decision-making and organizational skills
Demonstrated creative and innovative thinking
Virtual management experience, with ability to think globally and interact with people in multiple locations

HRS Operations Team Leader With Italian Resume Examples & Samples

Working supervisor - supervises the team and staff them optimally with focus on retention and results
Responsible for effective queue management - prioritize workload and align resources, provide direction to team members
Ensure timely delivery of the high quality customer service in line with Honeywell processes and policies including: on boarding and exit process, benefits, time & attendance, leave and sick leave administration, storage, contract amendments & agreements, solve data request and other HRS emails & letters
Translate regional strategy into action plans
Drive and implement standardization and optimization of processes for the region
Support implementation of new tools and applications in the region
Cooperate on transitioning work in or out of the team - support work transition to newly established HUB
Proactively engage with stakeholders
Serve as a liaison for the assigned HR leader in the region and his team, assess and provide feedback from customers
Develop team member skills and competencies; provide formal performance and development feedback to team members
Escalate unresolved issues to the HRS Operations Manager as appropriate
Resolve problems escalated by HRS Operations Specialists
Describe and continuously improve processes
Comply with all required policies & local labor law, support HRS related audit
Bachelor´s Degree level or equivalent in HR related discipline
Fluent in Italian, Spanish and English
Experience working for multinational company
Experience managing people
Basic knowledge of LEAN or Six Sigma quality systems is a plus
Knowledge of HR processes
Customer focused with a “can do” attitude and excellent organizational skills
Adaptable leadership style

Operations Team Leader Resume Examples & Samples

Leadership role managing 12 employees in outsourced HR Service Center
Responsible for following processes: Swiss Core Compensation, Promotion and Talent Review as well as Swiss and Polish Payroll and Benefits
Manages overall business operations within assigned teams in the HR Service Center and ensures that SLA’s are met
Ensures all administrative tasks (holiday planning, working time etc.) are accomplished according to internal policies and legal requirements
Ensures efficient and complex service delivery by managing appropriate numbers of trained staff is available to maintain service levels
Ensures all HR processes in his/her teams incorporate appropriate control mechanism, data protection and compliance tasks
Ensures development opportunities according to performance tools and requirements
Ensures Customer Satisfaction is attained within HR Service Center
Contributes to service improvement and optimization by participating in (leading) relevant projects
Supports the people management strategy of the HR Service Center (e.g. training, engagement, mentoring, succession planning, compensation and awards as well as retention). Motivates teams through effective monitoring, coaching and providing a positive work environment
LI-MK1*

Italian Operations Team Leader Resume Examples & Samples

This is a great opportunity for you to be Team Lead of an exciting and dynamic team
Located in City Centre
Great salary with collective and individual bonus structures in place, and Benefits
Interviews ASAP
English and French courses
Third level qualification in Business or related field
3-4 years Team Lead experience
Proven ability with handling claims and complaints
Native or Fluent Italian and Fluent English
Strong people management skills in order to develop a high performing team

Anti-money Laundering China Operations Team Leader Resume Examples & Samples

Required: 2 years experience in AML Monitoring
Required: Knowledge of AML regulations and trends
Required: Strong performance record with a history of increased responsibility, and task/project delivery
Required: Strong written and verbal communications skills

Collateral Management Operations Team Leader Resume Examples & Samples

Degree in Economy/Finance/Management or strong experience in the banking industry
A minimum of 3 years’ experience within Investment Bank Operations / Capital Markets
Previous experience in Collateral Management or Derivative Middle-Office is a plus
Knowledge of derivative products and experience of ISDA /GMRA documentation are a plus
Experience in Team Management is also a plus
Risk awareness and attention to detail
Innovative mindset and able to improve processes to minimise risk and increase efficiency

Operations Team Leader, Merchant Services Resume Examples & Samples

Team Leader’s supervise call center operations by monitoring call volumes, staffing levels and Specialist phone activities to maintain optimal department performance
Monitor Commerce Solutions Specialists and Sr. Specialist III’s activities, including attendance and timeliness, phone usage, call quality, and ongoing training and development
Effectively leverage resources to monitor call, email and case-type patterns and isolate developing trends, identifying opportunities for procedural changes within the Department as well as cross-functionally with other departments, to increase productivity
Coach and develop Commerce Solutions Specialists and Sr. Specialist III’s for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate training/actions to yield the intended performance results; administer corrective discipline as necessary to address unacceptable performance behaviors/incidents
Liaise with other departments on projects as assigned and/or workflow processes that exist between groups, to ensure Commerce Solutions is represented and to maintain procedural flow that functions homogeneously for all groups
Assist Commerce Solutions Specialists and Sr. Specialist III’s with escalations, and assist internal customers with questions and/or general support needs. Handle special projects and tasks as assigned by Management
Facilitate RCSA annual testing and SOP/Job Aide review for Commerce Solutions utilizing knowledge of processes, products and policies. Lead or Co-Lead Department Action Plans and remediation efforts for any identified gaps and areas of focus
Minimum of 3 years customer service experience, preferably servicing customers in a technical support environment
Minimum of 1-2 year supervisory / leadership experience coaching and developing front-line call center agents
Bachelor's degree in IT, business or related field, or may have 6 or more years of customer service experience in lieu of degree
Ability to provide professional and interpersonal communication when interacting with others; Must be able to multi-task

Operations Team Leader Resume Examples & Samples

Ensure contractual obligations are adhered to and units under warranty are kept in service
Liaise with BT & LU Engineering to ensure all technical data is achieved and recorded on failed items
Ensure warranty claims are raised in accordance to company procedures
Attend regular face to face meetings with the Customer to resolve and impending issues
HNC/D in an Engineering discipline or equivalent experience (Electrical/Electronic or Mechanical specialization)
Recognised Engineering apprenticeship plus Managerial and leadership experience preferred
Previous rail industry experience in a similar role would be ideal but not essential
Hands on skills as well as technical capabilities
Excellent communications skills – capable of dealing with all levels of the organization and Customers
Effective team player, with the ability to work individually
Ability to work under pressure & meet deadlines
Very strong IT skills and the ability to interpret and act upon available data
Strong knowledge of MS Office packages
Experience in SAP
Knowledge of Maximo (would be a plus)
Flexible in terms of types of work, locations and hours

Evening Shift Operations Team Leader Resume Examples & Samples

To directly supervise the workforce in Fill, Label and Kitpack areas to ensure production targets in terms of quality, quantity, safety, wastage and mix are attained
Optimise the use of human resources by encouraging an atmosphere of involvement, open communications and effective teamwork
Motivate employees and build teams to support the plant's policy of continuous improvement towards the concept of zero defects
Ensure safety standards are met and safe-working practices are adhered to including waste management
Ensure that any events that have the potential to cause environmental loss or damage are reported immediately
Participate in all EHS awareness activities
Ensure the area is operating to standards set by Manager
Ensure all employees are performing effectively and efficiently
Ensure area is operating to the required quality levels
Ensure all documents are adhered to and ensure GMP requirements are maintained
Ensure area is working within budgeted cost constraints
Liaise directly with all service departments in an effective manner to ensure support services are fully utilised
Ensure production schedules are met
Ensure regular appraisals are carried out and training needs identified, training plans agreed and completed
Maintain a positive attendance management procedure
Ensure all direct reports are fully trained with regard to safety, method and efficiency and maintain all relevant training records up to date
Maintain ETMS To Do List
Conduct business in a manner that will protect human health, safety and the environment by complying with all applicable EHS laws as well as the Abbott Global and Technical Standards
Supervisory/Management Responsibility
3 years supervisory experience in a regulated manufacturing environment (as strong people management skills are required)
Knowledge of GMP requirements in a healthcare or pharmaceutical facility (as this will provide an understanding of the quality requirements for this role)
Experience of manufacturing is essential to understand the day-to-day work practices
The Manufacturing Team Leader will lead and motivate the Manufacturing team reporting to the Site Project Manager. He/she is responsible for the day-to-day running of Fill, Label and Kitpack areas. He/she will be responsible for quality, efficiency, wastage, mix and safety within the area. He/she will ensure that formal goals are reviewed on a regular basis and that formal performance reviews are carried out (at a minimum) once per year

Ccb-operations Team Leader Resume Examples & Samples

Strong interpersonal skills to deal effectively with all levels of an organization both internally and externally
Detail oriented and ability to work under the pressure of deadlines
Ability to work independently and as a team player
At least one to two years of supervisory experience
At least two to three years of experience with system applications, document review, or in the legal documentation industry
Product knowledge helpful

HRS Operations Team Leader Resume Examples & Samples

Manage E2E delivery of Compensation and Severance administration services to multiple regions
Manage E2E performance of team (approx. 7 people)
Thinking “Globally” and with a “One” Honeywell mind set: identify opportunities and support transition of administration work to HGR
Build partnerships and conduct regular OVOC / VOC with customers, constantly looking for continuous improvement opportunities
Meet/exceed SLCs for processes supported and conduct periodic operation reviews with the client groups
Lead by example and ensure prime importance to Integrity and compliance
Lead process improvements and oversee continuous improvement projects to enable productivity gains
Resolve problems escalated by Operations Specialists
Provide formal performance and development feedback to team members
Bachelor’s Degree in business or HR related field or a minimum of 3 years of Supervisory experience in lieu of a degree
Experience in managing a team – Direct or Indirect
Strong analytical skills – proficient in HR systems & Excel
Demonstrated capability in organizing and managing projects
Effective listening skills, with flexibility in approach to solutions
Capable of managing multiple demands and priorities simultaneously
Strong interpersonal and team building skills
Strong bias for action and ability to manage deadlines

Operations Team Leader Resume Examples & Samples

TACT & DIPLOMACY
INFLUENCING SKILLS
SYSTEMS BACKGROUND
STRONG WORK ETHIC
FLEXIBLE APPROACH TO WORK
COMMUNICATION SKILLS
GENUINE INTEREST IN PEOPLE
HIGHLY MOTIVATED
INITIATIVE

PTL Technical Operations Team Leader Resume Examples & Samples

Serves as the domestic team leader for one of the PTL technical operations teams (Global Watch Operations, Global Support Operations, Worldwide Logistics, and Domestic Support Operations) and will be responsible for working with DS/C/ST to provide operational, technical, and logistical services pertaining to the management of the overall PTL hardware/software requirements and network availability
Provides direction and assistance to assigned contractor personnel
Manages logistical support for all levels of the PTL programs to include planning current and future PTL system/hardware requirements in order to ensure consistent operation and availability
May be required to test PC monitoring stations and be able to fully maintain, troubleshoot, and install these systems in a tactical environment
Supervising the processing, packaging, and shipment of PTL systems and fly-away kits
Assists testing vendor to verify that repaired items are operational prior to returning said items to the field
Identifies replenishment requirements and recommends upgrades and/or enhancements to maximize effectiveness and functionality of PTL hardware/software
Assists with integration requirements determination, overall architectural design, planning, system specifications development, system design-analysis, testing documentation, extension and installation of information systems
Performs a variety of network management functions in support of services related to the operation, performance or availability of data communications networks
Modifies command language programs, network start up files, and assigns network parameters to improve performance and participates in load-balancing efforts throughout the network to achieve optimum performance
Must be a US Citizen
Possess current Top Secret clearance, with current TS/SCI eligibility
10+ years of relevant work experience
Must be able to travel domestically for training and program coordination
Must be able to travel TDY to U.S. facilities critical threat locations around the world
Must meet all required medical expectations as defined by the customer prior to and after deployment to assignment
Must be able to work in remote locations with austere living conditions
Must have the technical expertise in the technologies required for assigned team (e.g. software development, computer systems architecture, COMSEC, inventory and logistics, RF network engineering, Integrated Broadcast Systems applications)
Ability to communicate and coordinate actions effectively with individuals at all organizational and management levels, including agencies outside of department
Must possesses excellent interpersonal skills, with the ability to build/maintain professional working relationships
Demonstrated good attitude and ability to work as a member of a cohesive team
Self motivation and the ability to work effectively under minimal supervision
Ability to multi-task efficiently and work in a fast paced environment on multiple projects
Strong attention to detail
Proficiency with Microsoft Windows operating system and office automation software (Microsoft Office suite, SharePoint)
5+ years’ experience working in a military or government environment
Excellent writing and verbal communication skills

Operations Team Leader Resume Examples & Samples

Experience in both people and process management
A proven track record in team leadership or management
Demonstrable experience in process improvement
Experience of working within financial services/regulated environment
Flexible and enthusiastic, a self starter, well presented and personable with highly effective communication skills
Strong organisational/time management skills
Experience working within Insolvency

Operations Team Leader Resume Examples & Samples

Minimum of 2 years related management experience or leadership experience as an acting Team Leader
Minimum of 2 years of customer service experience
One year call center experience preferred
High School degree accepted/bachelor degree preferred
Ability to motivate, coach and develop employees for performance improvement
Ability to plan and prioritize work load to meet deadlines

Operations Team Leader Resume Examples & Samples

Personnel management including scheduling, providing technical assistance, and employee development which includes hiring, communicating company policies, coaching and counseling, administering performance appraisals, and enforcing company policies through appropriate disciplinary measures
Responsible for ensuring individuals and team as a whole consistently achieves or exceeds all performance metrics as applicable. Metrics may include, but are not limited to, first pass yield, customer back order, reliability, service parts, defects per million, fabrication component availability, budgets, productivity, unit efficiency, inventory, cost reduction and revenue
Works to achieve a manufacturing environment that is free of safety hazards and improper ergonomic conditions while driving employee commitment to use safe work practices every day
Ensuring compliance with established regulatory and quality, legal, corporate, and human resources policies and procedures
Responsible for providing on-the-job training and guidance to team members and ensures a proper tracking of competencies
Adheres to standards of training and providing documentation, continuous performance enhancement, and reliability. These activities may include, but are not limited to, the following: audits, calibration, preventive maintenance, complaints and SCA’s
Responsible for the recruitment of temporary and permanent talent to the team. Ensures new hires meet all criteria for employment
Achieves operational excellence via team-based and product-focused orientation, capacity planning, continuous improvement, preventative maintenance, safety awareness, and cost reduction to be implemented so timely, accurate shipments are produced
Achieves employee engagement by being responsible and accountable for actions promoting an environment that fosters personal growth and development
Ability to problem solve and troubleshoot issues
May direct reports to negotiate with vendors to obtain quotations, prices, or delivery times
May direct reports to evaluate vendor quotes and services to determine if they are compatible with company objectives
May direct reports to monitor quality of goods by reviewing costs, schedules, and timeliness of delivery and conformance to specifications
Focuses on customer satisfaction through teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service
Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service
Actively participate in the ongoing development of a corporate culture that strives to achieve the highest ethical standards. This is accomplished by conducting all business affairs ethically and lawfully and by ensuring open, honest communication without fear of retaliation
Requires a bachelor’s degree in business, engineering, supply chain or related field
Minimum of two years of proven leadership/supervisory experience required
Excellent organization, planning, communication, project management and performance attainment in a manufacturing or logistics environment
Moderate PC skills

Operations Team Leader Resume Examples & Samples

Good communication skills both written and oral are a must
Good Computer skills with proficiency in the Microsoft Office Suite of products
Understand procedures related to Document Control, Quality Assurance and this job function
Requires a good understanding of manufacturing equipment, packaging and labeling operations
Supervises: Team Leaders and Operation Technicians
Candidate must have an Associate’s or equivalent degree in Chemistry, Microbiology or Pharmacy or a Bachelors degree with four to five years of relevant experience working in the pharmaceutical industry in Quality Control/Assurance or Compliance
Candidate shall demonstrate thorough knowledge of cGMP and ability to complete compliance/regulatory records and documents, processes, procedures and practices for conformance to these requirements
Knowledge of regulatory, compliance & quality requirements for packaging and labeling operations
Ability to implement procedures to increase productivity and decrease downtime is required
Experience overseeing both primary and secondary including entering data accurately in batch records and logbooks is preferred
Experience entering data necessary for production rates, labor hours and downtime is required
Documentum experience is preferred
JD Edwards experience or similar ERP systems experience is required
Demonstrated ability to train, motivate, direct and supervise production personnel is required. Knowledge of packaging equipment is preferred. Candidates who have worked closely with Project Management to establish manufacturing and packaging protocol section of batch record for ongoing and future studies are preferred

International Business Operations Team Leader Resume Examples & Samples

Supervise the resources who support the technology offering, providing assistance with workload management
Oversee the client support by the team, serving as escalation point as needed
Oversee ongoing product administration, including billing, issue resolution, etc. Help the team to manage administrative issues and data processing activities daily, managing priorities and escalating when needed insuring all timelines and deliverables are met
Provide operational management and utilization reports
Support special client projects and implementations
Coordinate the team’s active participation in new releases by reporting issues/defects, assisting with User Acceptance Testing as per release schedules
Work with the product managers and IT teams to coordinate the team’s work to upgrade clients to new platforms (when applicable) (including UAT testing, script improvements, and manual data cleanup); However, this role is does not oversee development resources nor requires coding experience
Provide direct client support including delivering demos, responding to RFPs and troubleshooting (backup to team, including providing out of office coverage)
Train new colleagues on the systems
Work with product managers to prioritize system defects and track their progress ◦ Manage team resource financials to budget, including working with the product manager to set budgets and price the product
Bachelor's in mathematics, statistics, actuarial science, economics, finance, or business or related field
6 or more years of relevant experience, including people management
Excellent presentation, group facilitation, verbal and written communications skills
Ability to build strong client relationships and gain the confidence of individuals at all levels
Proven leadership skills, with the ability to be a team player and a strong self-starter
Excellent analytical, organizational, and planning skills
Proficient in Microsoft Office, with advanced Excel and Access skills
Actuarial fellowship designation with some exceptions

Operations Team Leader Resume Examples & Samples

Provides assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and providing team motivation to meet departmental goals
Continues interactive communication with each team member, promoting and encouraging a positive team atmosphere
Focuses on continuous improvement of the team, identifies the need for ongoing training, and provides recommendations to management
Audits and monitors employee functions to ensure the quality and timeliness of processes
May aide staff in reviewing applications and regulate departmental workload
Provides backup to the supervisor as necessary
Prepares and distributes reports for management review
May research information to determine placement of mail
Addresses escalated requests keeping supervisor aware of situation and providing documentation
May attend meetings with other departments to resolve issues and provide updates to the team
Creates and updates documents outlining processes and systems within the department
May update Hypertext if used by departmental staff
Participates in implementation and setup of new business opportunities
High school diploma required and college degree preferred
Two years of leadership experience; demonstrated knowledge of complex products. Appropriate experience for the position preferred
Excellent written and verbal communication skills to effectively interact with internal and external customers
Excellent organizational and time-management skills to handle multiple tasks and prioritize effectively
Detail oriented to ensure accuracy
Excellent problem solving skills to resolve customer service and departmental issues
Demonstrated leadership skills with the ability to prioritize responsibilities
Ability to motivate and coach staff in a team environment
Strong computer skills and the ability to navigate through multiple systems without assistance
Appropriate license must be obtained if necessary for position

Operations Team Leader Resume Examples & Samples

Around two years of experience in people management
Very good English
Experience in Polish or international Payroll (knowledge of Swiss payroll would be an asset)
Very good communication skills (oral, written and presentation)
High degree of structure and self-organization, deadline focused
Outstanding analytical approach to problem solving
Good interpersonal skills, effective management of different cultures and locations
Team motivation skills, able to drive change as well as manage conflicts
Experience in HR or Shared Services Operations (insourced or outsourced would be an asset)

Operations Team Leader Resume Examples & Samples

The candidate will manage a team of advisors performing Autopay Modifications Set Up/Research and resolve Payment Disputes
Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
Proactive & Creative with People / Performance Management
Implement/Impact Training and Learning for the employees through direct development and by leveraging other training/development opportunities available
Model the organizations core values, operating principles and philosophies. Walk the Talk
Share and leverage best practices across teams with the function and outside of it
Proven leadership and performance within current workgroup
Strong focus on Customer satisfaction
Ability to handle multiple tasks, projects, objectives and deadlines
Excellent spoken and written communications skills
Good understanding of MS Word, Excel, Access, PowerPoint

Operations Team Leader for Cebu Resume Examples & Samples

Retail Fraud Prevention which handles fraud decisioning based upon tool utilization & analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline
Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud related transactions on Chase credit cards
Minimum of 2 years of management experience strongly preferred(Internal or External)
Is willing to work in an environment that requires call center based customer interaction
High School Diploma or equivalent required, Bachelor’s Degree preferred
Can work a flexible work schedule as work schedules vary and could include a schedule that includes working in the evening and on the weekends
Lead and motivate teams effectively: Must be able to manage, coordinate and direct the daily operations of overtime - eligible staff members while maintaining overall team productivity to meet department goals
Excellent Communication skills: Communicates with clarity of thought and purpose. Should be able to effectively compose clear, concise, and crisp messages to a variety of audiences and is able to articulate difficult messages in an effective/positive way
Managing difficult conversations: Drives positive outcomes even when the message is difficult to deliver & is able to face the facts in an objective, responsible and honest manner
Creative and Strategic Thinking: Demonstrates the ability to be creative, pragmatic, and engaged in making decisions and taking actions to drive an improved environment for employees
Sets high standards: Executes effective objectives that are challenging yet realistic. Sets and achieves goals that tie into broader functional/firm goals in a fast-paced changing environment
Demonstrates fortitude to get things done: Is disciplined and organized. Is able to effectively prioritize and reprioritize own work. Acts with a sense of urgency, adjusts quickly to change and demonstrates the ability to delegate effectively
Coaching Skills: Consistently provide feedback/coaching to their team members to help enhance their overall performance on all metrics. Spends time on a daily basis coaching through different mediums (1on1, Side-by-side, offline coaching)
Developing others: Is able to invest in the future of their team members by developing them and thereby helping create strong bench strength for the future of the organization
Work across boundaries: Is able to network effectively with colleagues. Collaborate with others to achieve common goals
Influence without authority: Negotiate to win/win outcomes & Influence others to work collaboratively on common goals
Employee satisfaction:Focus on creating a winning environment where employees are motivated to deliver superior customer service results
Risk and Controls mindset: Wears the Risk and Controls hat to ensure employees know the policies and procedures that govern their work and duly adhere to it. Is able to identify key gaps/opportunities that could potentially pose as a threat/risk to our company and help remediate these issues effectively. Abides by all applicable regulatory requirements
Do the right thing: Is able to maintain the highest standards of integrity by doing the right thing for our customers, our employees, our shareholders and all our partners
Analytical skills: Manages by metrics and uses independent judgment to determine approvals related to complex business decisions. Demonstrates strong research skills and the ability to identify root cause issues and emerging patterns/trends within the business
Drive innovation and be bold: Generate ideas for continuous improvement and drive implementation of initiatives that promote productivity & quality
Manage Escalations and Complaints: Is able to effectively remediate escalations and complaints from customers and employees. Willing to help manage supervisor queues, when required

Operations Team Leader Resume Examples & Samples

Responsible for promoting and maintaining a clean and environmentally safe facility
Responsible for the safe work performance of all personnel in area of responsibility
Lead monthly safety meetings
Lead/Participate in Start of/End of Shift Meetings
Perform regular walk-arounds of assigned units to ensure good housekeeping, safety procedure compliance, safety hazard recognition, etc
Member of plant Fire Brigade. May perform Incident Command duties for site emergency response events
Responsible for supervising unit personnel in the safe, environmentally sound, and efficient operation of production units
Review and issue Start Work and Hot Work Permits
Initiate and/or coordinate first level reporting of incidents and perform initial investigation as appropriate
Ensure appropriate communication of information to Operations Coordinator and all areas in the plant as necessary
Responsible for communicating with all areas in the plant as necessary for impacts associated with utilities, raw materials, products movements, etc
Communicate unit status and challenges to Operations Coordinator, Shift Superintendent and Operations Manager
Communicate safety and environmental incidents to on-call personnel and/or agencies as necessary
Responsible for issuing daily unit status report
Ensure all operators receive all job and process related training and attend all EH&S and other mandatory training
Achieve operations and production goals with units operating at target rates and on-spec, within equipment and environmental limitations
Responsible for compliance with collective bargaining agreements, and all corporate and plant policies and procedures
Manage overtime for operations personnel appropriately to ensure safe operations of all units at all times
Assists other employees in accomplishment of Huntsman company goals
Participates in and completes company-required training programs
High School diploma or equivalent such as GED required
Minimum 5+ years relevant operating/logistics experience in a process industry such as petrochemicals or refineries

Operations Team Leader Resume Examples & Samples

Oversee and manage a team within Community Operations for a prestigious international company within the social media industry
Identify improvement opportunities in work-flow, and/or team structure and suggest solutions
Manage ad-hoc operational projects and process improvement initiatives as per client requirements
Identify opportunities to improve user experience and communicate to delivery lead and client teams
Interface effectively with other teams, delivery lead and client teams
Manage the performance of the team and act as the team’s career counselor
Develop and administer team schedules and performance requirements
Graduate with 3-6 years of working experience, preferably with 2 years of domain knowledge
Social media user and knowledge about the filed would be an advantage
Team leadership experience
Experience with working in project teams
Quick learner with proven ability to grow and lead a team
Passion for learning and creative problem-solving
Proven track record of success in previous work experiences
Strong computer applications skills
Strong knowledge of cultural context in the user countries supported
Good knowledge of language of the countries supported is an advantage
Analytical mindset
Ability to work in a fast pacing environment
Open for shift working system
Good knowledge of Turkish, Arabic, French, German, Spanish, Portuguese or Italian will be an asset

Operations Team Leader Resume Examples & Samples

Monitor Help Desk Associates and Senior Specialist 3 activities and key performance indicators
Coach and develop Help Desk Associates and Senior Specialist 3 for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate training/actions to yield the intended performance results
Analyze operational performance to capture developing trends and recommend process improvement solutions to continuously enhance operational productivity and uplift efficiency
Effectively leverage resources to monitor call-type patterns and isolate developing trends, identifying opportunities for procedural changes within Help Desk as well as cross-functionally with other departments, to increase productivity
Liaise with other departments on projects as assigned and/or workflow processes that exist between groups, to ensure Help Desk is represented and to maintain procedural flow that functions homogeneously for all groups, and to ensure regulatory compliance issues are adequately addressed
Assist the Workforce Management group as warranted to coordinate employee scheduling and monitor daily schedule adherence
Assist Help Desk Associates and Senior Specialist 3 with escalations and assist internal customers with questions and/or general support needs
Participate in all hiring and performance tasks pertaining to the team
Administer corrective disciplinary action as necessary to address unacceptable performance behaviors/incidents
Handle special projects and tasks as assigned by Management
Strong knowledge of payment processing industry and related procedures and products
Bilingual - English / French is a plus

Loan Operations Team Leader Resume Examples & Samples

Coordinates the daily workflow in and out of the area to ensure that operating schedules are met
Supervises assigned personnel
Develops and prepares reports and records relating to the particular project
Coordinates the workflow with related departments

Operations Team Leader Resume Examples & Samples

First Class Mail presentment
Standard Class Mail presentment
Ecertified Mail presentment
USPS Express and USPS International Express Mail presentment
Fed Ex Letter/Packages/Freight presentment
Track One and Inner Office mail presentment
Providing and validating reconciliation of all files received daily and meeting client service level agreements
New business management to onboard new products
Change management to support technology and process improvements and document changes
Oversee associates responsible for producing mail in a high capacity, fast-paced, automated environment with an emphasis on Quality and Productivity
Provide guidance and formal written performance and development evaluations of Operations Specialist III and Processing Associates
Direct ownership of shift reporting/validation of processing performance
Manage mandatory daily communication to staff regarding high productivity, excellent quality, and employee engagement
Responsible for shift operations and pass on updates, informing managers and peers of process delays or breakdowns
Resolve issues or obstacles to production and/or quality
Validate production’s input and output on a daily basis, with an emphasis on risk control measures
Display understanding of upstream internal processes and responsibilities
Ensure GDS and Lines of Business standard operating procedures are applied consistently
Meet and/or exceed all internal Service Level Agreements (SLAs)
Manage and maintain departmental work area maintenance (5S)
A minimum of 2 years supervisory/management experience, preferably in a robust operations environment, or 5 years mid-level experience in a production environment
Associates Degree and/or Bachelor's degree in Business Management a plus
Exceptional written and verbal communication skills are required, along with solid PC skills
Advanced interpersonal skills with proven record of good management, personnel development and participation in team-oriented projects
Advanced ability to organize and multi-task in a fast-paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision
Tact and good judgment in confidential situations and proven experience interacting with senior management, customers, and vendors
Ability to direct the team to meet production demands and quality deliverables
Must be able to work a variable schedule as deemed by production demands
Ability to manage conflict with fairness and diplomacy, acting as a catalyst for JPMC corporate policies, with an emphasis on leading by example

Scra Operations Team Leader Resume Examples & Samples

Direct leadership and supervision of the team
Review procedures annually for updates and implement process improvements where needed
Terminate, hire, and train the staff through coaching and development
Manage employee productivity and quality performance through established scorecard metrics
Follow JPMorgan Chase HR & Diversity policies and procedures
Manage a pipeline of Eligibility requests
Promote an environment of world class customer service
Promote an environment displaying Chase Values
Conduct huddles with the staff to ensure open communication within the team
Review Weekly Quality scores and conduct one on one coaching sessions with those who are not meeting Quality metrics and addressing top errors
Hold monthly one on ones with each employee to review scorecard metrics and overall performance
Conduct weekly team meetings with the staff to review procedure updates, teams overall performance, provide recognition and answer any questions the staff may have
Assist with projects, audit and compliance reviews and loan level reviews
Determine quarterly training needs and work with the Training Department for creation
Ability to work with urgency and under conditions where timeliness is critical
Working with quality to ensure proper handling and efficiency of accounts
Be available to the staff to help answer questions or escalation request
Conduct quarterly, mid year and year end reviews with each employee and review career development
Approve time and attendance through TAS
Review productivity entered by each processor through the Epic system
Provide loan level detail on aging loans to upper management
Approve time off request through the EPIC system
Follow the Corrective Action Guidelines
Keep Record of Attendance card updated
Keep Time Off banks balanced between TAS, EPIC and ROA card
Review KPI’s annually
Prefer mortgage operations, with knowledge of policies and procedures, legal and compliance guidelines
One year previous supervisory or management leadership experience required
Military service experience a plus
Ability to perform complex analytical assignments
Strong employee management skills
Ability to work with minimal direction and make solid fact-based judgment decisions in difficult situations
Strong understanding and application of auto regulations and SCRA requirements
Demonstrate ability to positively interact with other departments, units, managers and colleagues to achieve specific business results
Ability to prioritize multiple complex situations
Proven MS Word, Project, PowerPoint, and Excel abilities required
Strong MSP knowledge preferred
Ability to work with Servicing systems, as well as accurately analyze information from the system
Excellent analytical, problem solving and decision-making skills
Excellent problem-solving and analytical skills to identify opportunities for improvement, as well as improve customer satisfaction
Excellent time management and organizational skills with the ability to maintain detailed records
Analytical and critical thinking skills needed in order to anticipate problems and early resolution
Ability to approach escalated problems logically and with good judgment to ensure the appropriate outcome

Entertainments Technical Operations Team Leader Resume Examples & Samples

PAT Testing Qualification
IPAF/PASMA Qualification
Technical installations and operations experience in a team leader role
The ability to operate shows or attractions as required
Understanding of health and safety in this particular industry
Project management experience including budgets and scheduling

Operations Team Leader Resume Examples & Samples

Have strong communication skills and be a logical thinker
Demonstrable leadership skills
Strong analytical and numerical skills
Ability to thrive under pressure
Ability to identify issues for resolution and new directional plans for business improvement
Bias for Continuous improvement through People/CR/Safety Legislation and Safety awareness/knowledge
Knowledge of Incident and Emergency Response
Ability to develop potentials/opportunities in People, Business, Customers and Markets Suppliers
Bias for Action and continuous improvement in all areas of performance
Proven ability to prioritise resources and time to deliver the greatest value for the business
To be able to manage competing priorities and operational complexity
Track record in leading successful operational teams
Strong awareness of the procedures to be used for accident and incident root cause analysis techniques, reporting and investigation
Ability to engage and work with operations, stakeholders contractors and suppliers

Operations Team Leader Resume Examples & Samples

Lead the Operations team in its goal of delivering unique, memorable, and rewarding experiences to all our guests
Assist with hiring, training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, upselling, and explaining policy regarding ticket prices, discounts, and promotions
Actively encourages and supports new and innovative ideas from all team members on how to improve the business through the Spark an Idea initiative
Monitor performance in achieving Key Performance Indicators (KPI’s) , Mystery Visit, and secondary spend targets
Manage groups and ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience
Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity
Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day
Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001)

Operations Team Leader Resume Examples & Samples

Have complete end to end Process Knowledge & emerge as the SME for the process
Workflow Management
Ensure that all audit trails as required by the function are verified and stored appropriately
Provide performance feedback to the team on a regular basis, with regards to Productivity, Accuracy & Turnaround Time
Proactively manage staff absenteeism and maintain professional work environment, escalate any concerns to Process Manager
Participate actively in council activities
Drive performance within the Process and ensure that the performance matrix covers all aspects of Production & enables a Fair Assessment of the Team Members
Ensure that the Latest Process Updates/Changes are communicated to & understood by all Team Members
Escalate any Matter of Concern to the Process Manager on an Immediate basis
To Conduct Weekly Performance Reviews and ensure that adequate action plans are placed to bring up the performance levels
Bachelor’s Degree with around 5 to 7 years of work experience
Mortgage document and I vault knowledge are preferred skills
Must exhibit a keen attention to detail and a sense of urgency
Excellent MS office Skills
Exceptional time management and organizational skills
Ability to follow complex methods and procedures
Ability to plan, organize and prioritize tasks
Ability to demonstrate creativity
Ability to motivate, coach and develop for performance improvement
Ability to multitask and deliver
Strong people Management skill
Ability to understand and implement control measures

Service Operations Team Leader Resume Examples & Samples

Manage Service Engineers and Applications Staff and their development for future progression through coaching & mentoring, formal dialogues & training plans and initiatives
Work with the Service Manager to calculate resource development and create business plans to ensure required manpower is available to support the current and forecasted installed base
Implement and continuously improve operational processes to ensure a high quality of service, contract obligations are met, internal requirements are met (information tracking, reporting, costing etc), and financial targets achieved
Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy)
Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self learning', computer based and 'on the job' training
Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre

IT Service Operations Team Leader Resume Examples & Samples

Achieving the mission, not least through people, process and tools management
Managing the performance of the team, including in regard to resource levels and skills, in order to achieve success against the mission and KPIs
Deputising for the Service Manager when they are off site
Managing major incidents
Improving processes and key tools e.g. the self-service tool
Understanding the customer’s business environment and ensuring that the team is aware of any changes that may affect the service
Ensuring all activities are carried out in accordance with security, Health and Safety and environmental policies
Producing reports
Managing small projects
Desktop Support
A mindset to find ways to remove root causes of incidents and requests, and to develop self-help
An ability to lead and motivate a team, particularly to create a ‘high trust’ atmosphere, noting that the team may include members of differing levels of skill and experience
Experience of working within Service Level Agreements
Organisational skills and be used to working to deadlines in a demanding environment
Good knowledge of ITIL Service Management processes and practices
Guidance-creation skills (whether written or via recording video), with the ability to translate complex technical issues in a customer-friendly way
Experience of dealing with difficult customer issues
Experience of managing major incidents
Experience or exposure to MS Orchestrator

Operations Team Leader Resume Examples & Samples

Responsible for coordinating between installers, insurers and maintenance vendor to ensure up to date information on all new and current vehicles
Lead and deploy team members for the following activities: new car collection, check in, prepping vehicle and check outs, inventory control of accessories
Drive and support resource planning & optimization activities in Operations
Enhance customer experience in check out / check in processes

Operations Team Leader Resume Examples & Samples

Demonstrate a high level of ethical standards and integrity. Set an example of commitment to the organization for other employees. Accept responsibility for actions and results
Provide daily direction/communication to employees / suppliers to ensure administrative tasks/functions are performed efficiently
Maintain knowledge of policies and procedures in order to research/handle escalated/complex issues and to accurately respond to employees, suppliers, dealers and customers' inquiries
Monitor process volume/performance, identify unusual volume fluctuations, variances and process performance deterioration; including action plan to reverse negative trends
Identify process improvement opportunities and partner with stakeholders across business units to develop effective improvement plans
Recommends and encourages employees /suppliers to seek innovative improvements to processes in order to improve team performance and effectiveness
Ensure employees / suppliers have appropriate training and other resources to perform their job task/functions
Participate in workforce management; involved in scheduling, recruitment, if applicable, and performance management
Respond to and resolve employee relations, if applicable, and performance issues according to established company policies
Provide performance feedback and coaching on a regular basis to each team member in a constructive manner. Write and administer performance reviews, as applicable, or preapre data supporting review of supplier performance including meeting contractual commitments
Establish practice and processes that support departmental standards, site and company policies, procedures, standards and strategic goals/directives
Enhances organization reputation by accepting ownership for accomplishing new and different requests
Ensure timekeeping and other HR portal functions are accurate; monitor policy and procedure compliance; abide by the Code of Conduct and Ethics
Keep current with client developments affecting customer service and with company policies by reading daily updates. Effectively and accurately communicates same to subordinate staff or suppliers as appropriate
Maintain or increase employee engagement results / ensure supplier focus aligns with Ally strategic focus
Find innovative solutions to more complex or difficult issues with appropriate escalation to higher level call center service staff
Coordinate and lead complex projects and functions
Considered go to person within the site for specialists and other leaders
Recognized as a mentor/coach to others
Knowledge and expertise in multiple processes/functions
Ability to lead large and complex teams with minimal employee relations issues
Consistently leads team to achieve top quartile results among peers
Associate / Bachelor's degree in business related discipline preferred
4 + years related experience in customer service or financial services industry is needed. Prior leadership experience is needed. Education may be used as a proxy for experience
Project management skills, strong leadership skills and excellent communication skills (oral - written skills)
Ability to effectively partner across business units to achieve targeted results
Ability to function independently within a multi-task environment while mastering a variety of tasks and functions
Knowledge of company policies - procedures
Represent the organization in a professional manner; demonstrate a high level of ethical standards and integrity
Lead by example and accept responsibility for actions and results
Encourage effective collaboration and problem solving
Monitor operational metrics, observe trends and make process improvement recommendations. Work in tandem with the Organizational Excellence (Lean Six Sigma) operation on process improvement projects (collect and analyze data)
Experience leading cross functional teams a plus
Act as the lead or as a partner with Project Management and Vendor Operations on special assignments as Subject Matter Experts (SME) in areas of expertise

Operations Team Leader Mankato Energy Center Resume Examples & Samples

Provide leadership to all of the sites technicians
Performance management, career development, personnel development of assigned employees - involvement in same of other site employees
Interfacing with other SPC Operations team leaders to facilitate the sharing of best practices, optimizing resources and managing fleet wide projects/initiatives
Champion of the planning process - fully utilize Maximo
Support Southern Power via the Operations Review Board (ORB) process
Effectively communicate and interact with multiple customers and key stakeholders
Become knowledgeable of multiple power purchase agreements and place a high priority on Contract Availability
Effectively administer multiple services contracts including a Long Term Protection agreement with a major combustion turbine OEM
Provide "On-Call" responsibilities on a 4 week rotation
Minimum of 5 year’s experience in the operation and maintenance of a power generating facility required
Previous leadership experience including performance management preferred
Prefer experience in ordering and inventory of materials and supplies utilizing Maximo
Prefer experience working within power plant O&M budgetary constraints
Experience with power plant environmental monitoring and reporting, safety committee participation, equipment lockout/tagout and confined space entry procedure experience preferred
Strong knowledge of electric generating processes and procedures required
Effective interpersonal skills and ability to exercise sound judgment required
Effective written and oral communication skills required
Maximo experience preferred
Basic computer skills required (email, word, excel)

Operations Team Leader Resume Examples & Samples

Manage staff schedules to meet day to day SLA and productivity requirements
Ability to motivate, coach and develop staff for performance improvement
Ability to follow complex methods and procedures of diverse subject matter and routine/non-routine tasks
Minimum of 3 years related management experience or specialized education required High School degree accepted/bachelor degree preferred

Operations Team Leader Resume Examples & Samples

Accurate picking of all newspapers and magazines
Accurate & secure control of stock
Set-up of the Magazine pack for optimum productivity and accuracy
Ensure the correct day of sale is achieved for all titles, links with Magazine Sales
Timeliness and accuracy of the pack
Achieve shift staff budget
Ability to influence outside of you immediate team(impact and influence)
Previous warehouse experience
Ability to work well under pressure (enthusing teams)
Ability to solve problems using own initiative (making business decisions)
Able to give and receive clear instructions both verbally and in writing(impact and influence)
Ability to build effective working relationships with immediate team, external contact and other locations(impact and influence)
Good attention to detail in order to ensure all KPI’s are met (getting the job done)
Able to work to deadlines (getting the job done)
Basic PC Knowledge
Demonstrates ability to work as part of a team(enthusing teams)
Demonstrates ability to manage conflict and challenge assertively (impact and influence)

Operations Team Leader Resume Examples & Samples

Accurate picking of all newspapers and supplements
Set-up of the Newspaper pack for optimum productivity and accuracy
Maintain accurate records in line with Company policy and procedures

Operations Team Leader Resume Examples & Samples

Ensuring adequate staffing levels to maintain service levels and employee satisfaction; and recruiting, training and development of Customer Care Professionals
Providing daily coaching to Customer Care Professionals
Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance American Express products and services
Responsible for compliance for all processes and policies and developing quality and productivity evaluations
The successful candidate will be part of a team that provides the ability to effectively demonstrate personal accountability in increasing customer satisfaction
Direct people leading experience of 2-5 years in a Premium call center customer service environment (preferably in B2B and B2C servicing sector)
Proven high performer in previous job roles
The successful candidate will be responsible for advancing their team's focus on building relationships with customers and creating value and loyalty through their phone cal
Leverage data insights through Voice of Customer feedback and production metrics to drive team’s performance
Demonstrated superior communication/interpersonal skills
Proven history of implementing development and action plans to aid in growing team member skills to drive results
Must be proficient in Microsoft applications such as MS Excel and MS PowerPoint
Exposure to project management and six sigma orientation would be a plus

Scientific Operations Team Leader Resume Examples & Samples

Driving excellence, resourcing and implementation strategy across the field based teams Lead, develop and coach the Medical Scientific Liaison team and the Nurse Advisor/ Manager team
Responsible for agreeing individual objectives, reviewing progress, and providing feedback for appraisals/ratings etc
Support and manage the MSLs and NA/ NMs to build KOL Development Plans which proactively support the Medical Plan and are aligned with KAM customer plans Regularly attend field visits with MSLs and NA/ NMs to monitor capabilities and provide on the job coaching and support
Select, recruit and retain high caliber staff (in consultation with the TA head)
Responsible for the consistency and delivery of onboarding, start up training and coaching (using appropriate resources available)
Responsible for the development (including promotions) of MSLs and NA/ NMs - Ensure all in team have individual development plans and up to date TMS profiles
Work with other Sci Ops Team Leaders across other TAs to drive innovation and share best practices
Customer External Relationships: Productive Scientific Exchange
Develops and maintains long-term professional scientific partnerships with investigators, opinion leaders and Health Care Professionals (HCPs)
Builds KOL Development Plans which proactively support the Medical Plan and are aligned with KAM customer plans
Uses the KOL Development Plans as a platform to engage in scientific discussions related to Novartis research areas/ compounds/ pipeline with HPCs, speakers & investigators that drive the Medical Plan
Provides medical education to HCPs relevant to new therapies being developed and commercialised by Novartis
Ensure the messaging is scientifically and medically accurate
Utilises relationships with HCPs to understand the patients’ experience and pathway, their perception of upcoming and current clinical trials, treatment gaps and changes in the healthcare environment
Provides scientific and educational information to HCPs on specific patient critical issues
Ideally, BSc (Hons) and significant medical/clinical experience or BSc (Hons) + MSc
Pharma experience either as MSL, Medical Advisor, Scientific Advisor
Demonstrate an ability to be accountable for all scientific and clinical activities undertaken with a respective clinician, developing an appropriate strategic plan for these activities
Capable of coaching and mentoring colleagues
Understanding of the MSL role: The ability to understand process, communicate & present scientific information to a high standard
External customer focus with strong networking capabilities and integration with KOLs
Understanding of clinical development and Good Clinical Research Practice preferred
Excellent influencing, networking, presentation and communication skills and a proven track record of cross-functional team working
The highest ethical standards, with a working knowledge of relevant clinical regulations and industry standards including Good Clinical Research Practice, & ABPI Code of Practice

AML Operations Team Leader, VP Resume Examples & Samples

10% Interview candidates and make hiring recommendations for open positions. Make salary, promotion and employment termination recommendations. Track team performance and productivity. Establish staff performance goals, assess staff performance and perform staff performance appraisals. Provide direct supervision for up to eight (8) AML surveillance agents. Ensure agents maintain key performance objects appropriate to support overall BSA/AML mission
10% Assist in AML quality control processes in concert with the division's overall Quality Control (QC) program. Assist assigned AML Department Manager to ensure staff obtains ongoing comprehensive training and professional development regarding variations in behavioral patterns and business practices in assigned client portfolio(s). Assist the assigned AML Department Manager in maintaining highly effective operational practices in their assigned portfolio. Ensure satisfactory compliance with the Bank's BSA/AML policies regarding their assigned portfolio. Subject Matter Expertise and Continuing Education Responsibilities: 10% Demonstrate and maintain effective knowledge of simple and complex financial activities, including (but not limited to) international finance, global markets products and services, corporate and personal investments, treasury management, and commercial finance. Keep abreast of current regulatory developments to ensure the implementation of appropriate AML operational procedures, including the refinement and maintenance of automated and manual applications
10% Assist assigned AML Department Manager to prepare for and respond to internal audit and regulatory examination reviews. Under the direction of the assigned AML Department Manager, ensure compliance with federal information sharing requests and regulations, including Grand jury subpoenas, asset seizure orders, search warrants, National Security Letters, and USAPA 314(a) and (b) requests
10% Provide direct supervision for up to approximately eight AML investigators
Establish staff performance goals, assess performance, and conduct staff performance evaluations
Ensure investigators meet key performance objectives in order to support the Bank’s overall BSA/AML mission
Interview candidates and make hiring recommendations for open positions
Make salary, promotion, and employment termination recommendations
Track team performance and productivity

Operations Team Leader Resume Examples & Samples

Assist the Duty Manager with ensuring the highest possible standards of guest service, presentation, technical operation and safety in all areas of the attraction
Lead the team in its goal of delivering unique, memorable, and rewarding experiences to all our guests
Assist with hiring, training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, up-selling, and explaining policy regarding ticket prices, discounts, and promotions
Monitor performance in achieving key performance indicators (KPI’s) , mystery visit, and secondary spend targets
Responsibility to ensure compliance of Health, Safety & Security within the workplace

Bath Tissue Operations Team Leader Resume Examples & Samples

Organize, manage, and audit manufacturing operations to support and ensure continuous improvement of the Mill (EHS) Policy Statement, quality, productivity, housekeeping, employee relations, internal controls, customer service, and asset management objectives are fully met
Create/develop an environment that supports cultural development to lower decision making, increase opportunities for team member involvement, and allow department teams more control over their part of the business
Coach and develop deputies to provide competent management at all levels of the manufacturing organization and provide for orderly management succession
Act as the primary contact for the mill with the Professional sector business teams, staff engineer and staff research functions on issues pertaining to operations
Establish long-range manpower needs and plan for the efficient utilization of employees within all manufacturing areas
Analyze and coach for sound decision-making processes
Direct the operating teams on human resource issues including employment; the establishment of accountabilities and performance expectations; and, the administration of performance evaluations, career development and compensations systems
Support sector strategies/activities and act as a member or leader on site-wide teams and/or initiatives
Provide operational/technical expertise as necessary to achieve solutions to problems within the department
Participate as a member of the Mill’s leadership team to set direction and objectives and manage Mill performance
Communicate fully with supervisors, peers, and others who have a need to know. Be informative, communicating in a way that is timely, complete, accurate, and in a responsive manner
Provide leadership to ensure your organization attracts, develops, and retains the best people and fosters an environment which motivates a diverse team to fully use its capabilities in achieving desired business results
Provide leadership for conception and implementation of long-term strategies for asset improvement and the mill organizational development
Ensure continued safe work practices of self and others by complying with company and governmental regulations. Maintain good safety and housekeeping standards while eliminating and preventing losses of all types (injuries, illnesses, process loss, property damage)
Provide leadership commitment to establish the mill’s quality management system as demonstrated through communications, organizational structure, culture, quality policy, objectives and management reviews to continually improve overall system effectiveness

R&D Operations Team Leader Resume Examples & Samples

Perform duties in a compliant manner and behave in accordance with our Quality Management System Requirements
Participate fully in our site’s quality initiatives and ensure that all relevant quality standards are adhered to
Maintain GMP standards, ensure plant and operations team is always audit-ready. Ensure the L1 audit schedule is delivered
Interface with Eng Ops team to deliver planned maintenance requirements
Read and understand relevant Standard Operating Procedures and Global Quality Management Policies relevant to your job role
Attend training and complete assessments as required
Ensure operations team have 100% training compliance at all times
Ensure that all relevant Quality Incidents, ASERS and all relevant actions closed out on time. Author or support as appropriate
Perform all duties in a compliant manner and behave in accordance with our EHS Requirements
Manage the pilot plant permit to work activities
Read and understand all plant and safety Standard Operating procedures relevant to your role
Ownership of Safety investigations associated with the operations arena
Participate fully in our site and network safety initiatives and ensure that all required safety precautions are undertaken
Cast the right shadow & lead by example
Maintain pilot plant in an inspection ready state at all times. Ensure the L1 audit schedule is delivered
Ensure risk assessments are completed for area of responsibility according to EHS guidelines
Generate and review method statements/ safe systems of work in area for non-routine/ routine tasks
Investigate and report all incidents & accidents to determine root cause and ensure subsequent CAPAs are closed out in a timely manner
Deal with risks and hazards brought to your attention in a timely manner
Monitor employees in area of responsibility to ensure compliance with site EHS standards
Be aware of and act to improve our impact on environmental operations on-site where appropriate and ensure IPPC compliance
Participate fully in our site’s safety initiatives, attend the site safety committee meetings and ensure that all required safety precautions are undertaken
Support the Hazard Log System on plant to ensure that safety hazards are identified and addressed
Take ownership for maintaining the plant safety culture through the program of tool box talks, safety promotion posters, staff engagement etc
Have 5-10 years experience in API manufacture, and a strong knowledge of plant operations
Detailed knowledge of the cGMP requirements relevant to the role and understand the GSK Global Quality Policies and Global Quality Guidelines that relate to the role
Proven leadership exemplifying GSK’s leadership expectations
Have excellent knowledge of all API unit operations
Excellent knowledge of safety, environmental and quality requirements
Knowledge of the Cork Risk Management System is an advantage, CAPA’s, project planning and management, managing groups, running QIPs
Proven Experience in Safety and Quality Investigations is an advantage
Proven people management skills are an advantage
Demonstrated continuous improvement mindset
Leadership, Influencing and Negotiating Skills
Good Communication and Interpersonal Skills
Ability to build relationships and function well at the interface between GMS and R&D
Strong focus on customer quality

Lumber Operations Team Leader Resume Examples & Samples

Support and manage lumber mill operating team
Lead an ongoing safety program to assure a safe working environment
Develops individuals for the operations team to ensure they manage the mill's operating processes with excellence
Provides leadership to ensure safety, goal setting, work standards, performance reviews, and coaching occurs on a regular basis
Effectively planning and coordinating shift activities and document shift reports, safety data and time entry
Leadership in improving mill flow and reliability processes
Create long term effective trusting relationships with union employees, peers and site leadership team
Lead a culture that thrives in a changing environment
Accountability to deliver results

Operations Team Leader Resume Examples & Samples

Leads, guides and develops the Operations team and owns all operational activities in Saudi Arabia
Define, Initiate, Plan and Execute the Customer Service and Operations through direct reports
Monitor & Control the file management and Closure
Drive Operation Excellence
Improve Customer satisfaction
Work in conjunction with sales departments to support sales initiatives and customer service request
Support business in all operational issues and control the client development mainly on the operational side of the business
Own the relationship with all the stakeholders and execute the operations in coordination with CSO in order to deliver our promises to customers
Comply with all legal / compliance requirements and ensure compliance throughout the department
Ensure all SOPs/Contracts are adhered to and any fall-outs are addressed on priority
Establish periodic KPIs for key customers where required and make sure SOP compliance. Identify improvement areas in operations and propose possible courses of action
Coordinate with the different operational teams involved across the DAMCO organization and achieve a smooth development of the operations
Participate in implementation and execution of new businesses with Commercial
5 + years of relevant experience with a proven track record in freight forwarding operations and customer services with at least 2 years in managerial role

Operations Team Leader Resume Examples & Samples

Proven/demonstrated leadership abilities and facilitative leadership skills
Management and facilitative skills to oversee, lead, advise, and motivate the workforce
Support and communicate the strategic vision; create a shared need
Implements tactical plans
Gains support and ensures commitment from others both inside and outside the company
Champions change and makes changes lasting
Facilitate local teams to find answers, learn and grow
Promote open discussion and feedback and is an effective communicator
Resolves conflict
Demonstrated good judgment and decision making skills; being proactive and visionary in making high risk operational and confidential decisions
Offer encouragement, coach employees and develop and nurture teams
Productive teaming skills; either as a participant or a leader
Rewards and recognizes performance based on results
Think and act like an owner
Visibly supports organizational vision and values
Ensures consistent compliance with applicable codes, procedures, policies, and regulations
Exhibits the desired value behaviors, leadership and operational/technical skills
Meets/coordinates activities with contractors, Government agencies, landowners, vendors and others
Evaluates employee performance and provides feedback
Conducts/coordinates emergency response
Develops and implements work plans
Communicate competitor activities
Meet and coordinate O&M activities and capital with customers
Communicate and partner with people to coordinate sharing of resources across the organization
Ensure records are kept secured and in compliance
Willingness to travel/stay away from home as needed
Accountable for safe reliable operations at the lowest cost for facilities within an asset group
Facilitate employee meetings
Bachelor’s degree preferred or operational experience in lieu of a degree
Technical operational expertise preferred in one or more of the following areas: corrosion and pipeline; compression and gas conditioning; automation and electrical; storage; pipeline safety and mapping; measurement and regulation; operations and maintenance; construction management; permitting/compliance regulations; project management and design
Proficient in use of PC; willingness to use and learn current and future Columbia systems/applications
Proficient in use of Computerized Maintenance Management System
Knowledge of natural gas (overall energy) industry
Excellent written, verbal, presentation and electronic communication skills; ability to communicate with all levels of the organization effectively, often times communicating changes, complex issues or new ideas
Understanding of transmission/storage operations, equipment usage and strategic value
Working knowledge of applicable codes, procedures, policies, and regulations desired
Project management and process improvement skills desired
Depending on the qualifications of the applicants, the successful candidate may be offered a position at a more appropriate level and/or ladder

HRS Operations Team Leader Resume Examples & Samples

Fluent in English and preferable second language
3-5 years experience in HR or Shared Services organization
Basic knowledge of LEAN or Six Sigma quality systems welcome
Excellent computer skills, including MS Office, PeopleSoft and other HR systems or technologies
Customer Focused - understand customer requirements and priorities, have “can do” attitude
Bias towards process improvement and streamlining of data workflow
Clear process focus, systematic

Operations Team Leader Resume Examples & Samples

Graduate qualification in chemistry or chemical engineering and/or a demonstrated track record in the Pharmaceutical Industry in a technical role
Experience within the Pharmaceutical industry ideally within Primary Manufacturing
Experience of managing a team in a technical environment
IOSHH Trained
Knowledge of audit processes, preparation and requirements
Experience of Permit issuing
OE foundation understanding (green belt training preferred)
Computer Skills – Excel/PowerPoint/Word
Knowledge of site HR processes and systems
Self motivation and drive with strong interpersonal skills to work alongside teams
Ability to plan, organize and control workloads of self and other to meet deadlines and deliver schedule and targets
Communication skills at all levels both written and verbal
Ensure that production operations are resourced and managed to deliver customer service and production schedule requirements
Ensure the production facility is effectively run, meeting all of the required GMP, Safety & regulatory standards
Management of the production and appropriate teams to include training and development, resource management and control, performance reviews, performance management, employee reward and recognition
Responsible for developing short and long term plans to support delivery of the Value Stream / and vision in the form of project activity, solutions and improvements to processes and ways of working
Ensure all aspects of housekeeping in the workplace are maintained, ensuring environment is safe and compliant
Undertake root cause analysis using OE tools and implement preventative actions, own short term CAPAs and demonstrate closure
Represent the Value Stream and occasionally lead site projects and initiatives, such as Right First Time Community Lead, 5S Community Representatives and additional cross-site projects such as Work Pattern Reviews
Influence the performance of Site Support Functions, such as Logistics, QA & Engineering to ensure delivery of VS schedule, effective management of people, and effective engineering solutions to issues
Review batch documentation and raise Q3 notifications as appropriate, support the batch release process and drive Right First Time improvements at technician level
Safe and compliant management of shift Permit To Work (PTW) activities as per site Standard Operating Procedure

Operations Team Leader Resume Examples & Samples

Create and review Desktop Procedures
Ensure procedures and controls are upheld and cascaded down (delegation)
Ensure all KPI’s/SLA’s are met and reported on accurately
Be pro-active and inventive with ideas to improve service / deliverables to client (Innovation, GEN4)
Assisting other members of team (TL, Supervisor) when there’s a heavy workload
Identify and support any training gaps
Participate in the Recruitment Process for the section
Provide support to other areas of the Document Management Work stream to maintain the expected level of service
Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team
Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
Make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases
Prepare and analyze complex reports/information and formulate conclusions
Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)
Act as subject matter expert for team members, peers and/or clients as assigned
May act as a point of contact for senior client representatives
Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed
Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements
Required to direct work within clear budget guidelines
Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs
Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables
Resource Management
Contract Compliance Execution
Customer Interaction Handling
Demand Management
Problem Solving and Escalation Management
Quality and Process Improvement
Report Creation
Service Change Management
Service Level Agreement (SLA) Management

Operations Team Leader Resume Examples & Samples

Have Complete end to end Process Knowledge & emerge as the SME for the process
Drive Zing within the Process & ensure that the Zing Matrix covers all aspects of Production & enables a Fair Assessment of the Team Members
To Conduct Team Meetings / Reviews Periodically and provide feed back to line manager

Linux System Operations Team Leader Resume Examples & Samples

7+ years' Linux hands-on experience
3+ years management experience
Solid background managing mission critical and complex environments
Strong people leadership experience with a proven track record in leading high performing teams
Experience with manage, maintain and troubleshoot applicative aspects of production server systems – must
Experience with multi-tenant SaaS (Software As A Service) environments
Experience with creation and implementing work procedures
Experience with implementing DevOps practices
Experience with high-performance, open source web technologies – advantage
Experience with open source monitoring tools - advantage
Experience with open source databases - advantage
Experience with network troubleshooting, server hardening, performance tuning, HA Clusters - advantage
Experience in one of scripting languages like: Ruby or Python, Perl or Bash - advantage

Mortgage Operations Team Leader Resume Examples & Samples

An inspiring leader, someone who is motivated to develop and grow our colleagues
An experienced mortgage professional, perhaps you have worked at another bank or competitive lender
Ideally you will have experience of using DPR or other origination systems
An operations background, passionate about process and the ability to make improvements to our customer experience
An experienced and confident leader, the ability to support and guide colleagues on all matters relating to the underwriting and completion of mortgages
Experience of delivering decisions on enquiries and new applications

Deposit Operations Team Leader Resume Examples & Samples

Leading a team to provide excellent service for our customers and branches
Overseeing the processing of incoming and outgoing foreign currency orders and sales
Ensuring all incoming bank by mail deposits are processed same day
Motivating team and balance workloads to achieve SLA”s
Proactively advising management of impending problems or obstacles to meeting service standards
Minimizing financial risk to the bank
Performing quality control functions to ensure accuracy
Annual review of all department procedures
Conducting monthly one on ones
Assigning daily functions
Minimum 2 years branch experience
Prior cash handing experience
Ability to exercise considerable independent judgment
Ability to learn new concepts quickly
Ability to work to daily deadlines with efficiency and accuracy

Operations Team Leader Resume Examples & Samples

Exhibit the desired value behaviors, leadership and operational/technical skills
Conduct/coordinate emergency response
Treat people as the source of our strength; with respect, fairness, dignity, honesty, trust and valuing diversity
A can-do attitude that is positive, supportive and cooperative
Strive for continuous self-improvement; expanding breadth and depth of knowledge, learn from mistakes, teach others and share[
Take responsibility and accountability for actions. Recognize who you are accountable to and treat them as you would a valued customer
Ability to adapt to change; embrace change
Take pride in self and fellow employees of the company; promotes and supports safety with self, co-workers and the communities in which we operate. Offer encouragement to co-workers
Bachelor’s degree or operational experience in lieu of a degree
Proficient in use of PC; willingness to use and learn current and future Columbia/TransCanada systems/applications
This position requires candidates to
Have and maintain a valid driver’s license
Provide a driver’s abstract for review
Successfully complete a pre-employment medical screening, including drug and alcohol testing
Travel to other company locations for temporary assignments, meetings, or training which would involve some overnight stays away from home

Deposit Operations Team Leader Resume Examples & Samples

Oversees and supports the day to day production activities which include cross training, risk and control functions, and audit activities
Facilitates departmental workflow, ensures that work is properly processed in accordance with departmental/bank policies and procedures
Provides guidance, training and leadership to the team when process changes arise
Assisting in tracking and report key metrics to the leadership team and will be expected to achieve a working knowledge of the department functions and systems supporting those functions
Assist in resolving more complex problems encountered by the staff and be asked to make non routine decisions
Motivate, incent and reward desired behaviors by providing feedback and utilizing reward and recognition programs
May be asked to manage small projects requiring coordination with other teams
Solid interpersonal and communication skills
Strong PC Skills
Intermediate knowledge of MS Office Suite
Sounds written and verbal skills
Solid professional customer service orientation
Ability to support others through development and coaching
5+ Years of operations experience
1+ Years of supervising people, managing workflow process

Technical Operations Team Leader Resume Examples & Samples

Strong experience and demonstrated ability in developing processes and test methodologies associated with diagnostic reagent products
Strong background in statistical analysis and skills in utilizing statistical software packages such as Minitab
Ideal candidate will have a strong medical device background, packaging/laminate experience, and experience of complex medical device assemblies
Knowledge of DFSS (Design for Six Sigma) and lean methodology required. Six Sigma Black Belt certification a plus
Broad chemistry/biochemistry knowledge of aqueous chemistry
Strong collaborative and team work attributes
Demonstrated ability for troubleshooting, determining root cause and developing effective robust corrective action solutions
Must be able to design effective experiments (DOE) followed by thorough data analysis
Must be hands-on, willing to get into the lab to execute to plan
Supervisory/Team Leader experience
Position Requirements
M.S. in Chemistry, Chemical Engineering or related scientific discipline, strongly desired
Relevant industry experience in Life Sciences, Medical Devices, or Diagnostics
Effective verbal and written communication skills, team work and ability to take initiative
A passion for process quality and specifications as a requirement for manufacturing
LI-VV

Cib-operations Team Leader / rd Shift Resume Examples & Samples

Meeting and exceeding service level agreements
Researching and resolving customer problems
Credit Check
Proof of U.S. Legal Permanent Residence up to 7 years

HP IS OP Tl-is Operations Team Leader Resume Examples & Samples

Planning, managing and undertaking projects to deliver new services or upgrade existing, including fulfilling all requirements for the CAB at Haven and Group-wide
Control and manage service configuration including installation and upgrade of services
Work with the Service Desk Team leader to maintain tools to monitor all services in accordance with SLA’s and system security procedures
Develop, design and document new procedures where necessary
Ensure that root cause problems are investigated, diagnosed and resolved with minimum impact to the business
Co-ordinate service (planned outage) activities to ensure delivery of all services to agreed service level targets and to maintain procedures for service level monitoring
Ensure availability and security of the infrastructure due to adequate security systems and mechanisms pro-active monitoring, resilient technical design and effective capacity planning
Undertaking technical solution design for new infrastructure projects and act as “Technical Design Authority” (TDA) for services within Haven Power
Identification and remediation of database, server and network vulnerabilities
Continual improvement of service
Management of third party suppliers and vendor relationships
Ensure IT Disaster recovery is planned and tested for all services
DBA Oracle & MS SQL Server support
Degree in Computing or similar area
Knowledge of Microsoft and Oracle database technologies
Knowledge of AWS and Azure Cloud services
Knowledge of high availability solutions
Knowledge of virtualisation technologies
Understand SQL & Oracle backup and recovery concepts
Knowledge of various HW/SW capabilities (VMWare, blade servers, SAN), Windows and Linux
Prince 2 Practitioner
Foundation certificate in ITIL
Leadership – leading team to achieve organisational goals
Communication – ensuring that communication is ongoing and effective between different departments
IT – keeping up to date with IT systems in the workplace while having an understanding of emerging technologies
Presentation – Presenting ideas and results to different stakeholders across the business including staff and senior management
Team working – fostering an environment of teamwork to ensure that all products are delivered on time and company goals are met
Initiative – The ability to work alone and take a lead when hurdles arise or when tasks require completion
Planning - staying ahead of the game and ensuring that plans for the future are clearly defined
Problem Solving – adapting to the ever changing environment and reacting quickly to meet challenges

Operations Team Leader Resume Examples & Samples

Must have endorsement of current Store Team Leader
No discipline in the last six months
Must be in current position for at least 6 months

Operations Team Leader Resume Examples & Samples

Accountable for ensuring plant is released and prepared to allow maintenance to be executed as per plan and working with the MTL to ensure there are no safety critical jobs overdue
Accountable for ensuring that Operational Risk Assessments are in place for operations out of normal parameters
Accountable for ensuring no piece of equipment is brought online after a modification, without MoC approval
Deliver daily process safety, personal safety, Control of Work (including SIMOPS), regulatory compliance activities in order to maintain license to operate and the integrity of topsides equipment
Lead the operations team to optimise plant and well inventory to safely maximise daily production
10 years’ experience in an offshore oil and gas industry role
Extensive knowledge of Safe systems of Work including permit to work and risk assessment process,
Extensive knowledge in maintenance management systems and sparing strategies
Detailed knowledge of planning process
Five years offshore experience spent in Supervisory or leadership roles
Experience of operating topside and subsea equipment
Knowledge of well operations and topside processing equipment
Knowledge of the principals and application of Integrity management
Proven coaching skills with a track record of developing technicians

Operations Team Leader Resume Examples & Samples

Experience in working with different cultures
Basic knowledge of well operations and reservoir issues
Experience of FPSO operations
Experience of operating deepwater subsea systems

Shared Services Operations Team Leader Resume Examples & Samples

Gather requirements for a particular process as outlined by current subject matter expert
Facilitate training of Support Specialist on new process
Pro-actively identify issues that might derail process handoff to team
Provide feedback to business regarding timelines, priorities, & road blocks as they happen
Find ways to add value to existing processes
Promote team internally to find other areas of efficiency
Develop a handshake process between local team member and NAM based employee to ensure support process is properly transitioned
Ensure appropriate cross training is happening within the team to foster career growth and redundancy during absences
Managing headcount hiring pace, quantity and quality
Implementing and identifying team goals
Managing operations analyst day to day functions
Responsible in the distribution of process/project assigned by counterpart
Monitor attendance and provide corrective action where appropriate
Manage employee issues as they arise and provide directions & guidance until resolution
Attend local CCC Meetings and be the voice of zone operations for all local issues
Execute assigned tasks from corporate level management such as projects for improvements, team building , etc
3-5 years experience in a role that required communication, time management, and analytical thinking. Previous managerial experience preferred, but not required
Proven leadership ability
Excellent written and verbal communication skills as well as presentation skills
Prior experience interacting with North American employees and front line business personnel
Ability to operate with a high level of professionalism and maturity with little supervision
Knowledge of business concepts and processes such as opportunity management, forecasting, marketing programs, sales cycle & funnel, and partner model
Experience with Salesforce CRM platform
Proficient in Microsoft Office suite (Excel, PowerPoint, Outlook, Word)
Ability to manage multiple projects at once and re-prioritize quickly as needed

100

Operations Team Leader Resume Examples & Samples

Various daily, weekly and monthly reporting
Weekly and monthly forecast tracking and reporting
Monthly charge off processing
Monitoring of live and recorded collection calls
Coaching and developing direct reports
Conducting account reviews
Assisting staff where needed
Cross training with the other dept supervisor to cover vacations, out of offices, etc
Conducting and administering team members monthly quality reviews and scorecards
Administering any corrective actions necessary to direct reports
Ensuring department procedures are being adhered to and working with procedures team as procedure modifications are required
Tracking attendance for staff
Repossession request approvals
Replevin referral approvals
Deceased Accounts reporting, monitoring, approvals
Cease & Desist/Special Handing referral approvals
Fraud reporting, monitoring, approvals
Assisting the department manager on special assignments
Various misc and duties assigned
3-5 years leadership experience, preferably in a post primary or recovery collections area
5 years collections experience
Knowledgeable of FDCPA collection requirements, Privacy Act and the FACT Act
Extensive knowledge of DeceasedAccounts and procedural requirements
Extensive knowledge of Fraud Investigations and procedural requirements
Extensive understanding of legal action used in Auto Collections
Extensive knowledge of proper handling for Cease & Desist requirements and an understanding of tools necessary to resolve “Special Handling” accounts such as flat cancels and title issues
Self Motivated
Excellent problem solving, negotiating and decision making skills
Previous experience in all special collections functions helpful (replevin, fraud, deceased/probate, gov. seizures, service members protected accts)
ICAF, ALS, VLS and Recovery One system experience helpful
Past or previous auto experience preferred

101

Trust Securities Operations Team Leader Resume Examples & Samples

Bachelor's degree in related field or equivalent experience or equivalent combination of education and experience
2+ years experience in an operations environment, preferably within the financial industry
Knowledge and understanding of securities

102

R&D Operations Team Leader Resume Examples & Samples

Lead and manage the workload of the team, as the manager you will ensure key projects and deadlines are met. You will also be a key contact with internal stakeholders, gaining an understanding, commitment and interest in the work of the team
Use data, metrics and KPI’s to demonstrate the team’s success with senior management and to gauge performance towards operational goals
Demonstrate a commitment to operational excellence; actively and enthusiastically seeking opportunities, looking to influence and drive continuous improvement in operations, with the overriding aim of delivering value to the customer
Ensure PS & RA Operations are compliant to internal guidelines, processes and controls as well as external laws and regulations (national/international). Compliance to include, but not limited to the areas of scientific standards (e.g. GLP), asset protection, intellectual property rights, animal testing, legal agreements, regulatory report requirements
Define, communicate, drive & monitor a periodic compliance assessment programme of external organisations that deliver work for PS & Regulatory
Ensure adequate resources (internal & external) are available to implement compliance assessment programme
Degree requiring analytical and methodical thinking, or equivalent work experience
Strong people management; engaging, motivating and leading a successful team
Excellent communication skills with the ability to capture interest, inform and gain commitment
Demonstrable commitment to operational excellence; to actively and enthusiastically seek opportunities, influences & drives continuous improvement in operations, with the aim of delivering value to the customer

103

Operations Team Leader Resume Examples & Samples

Thorough understanding of all Standard Operations Procedures
Communicating with and be aware of all persons in the Plant and their whereabouts
Fully comply and follow the Collective Bargaining Agreement with the union
Supervise Crew members, Senior Product Technicians and other hourly employees
Plans production operations, establishing priorities and sequences for manufacturing products; including coordination of all activities necessary, per Turn, to ensure that batteries and all necessary Ovens are pushed and charged according to the Pushing Schedule
Report, investigate and communicate all accidents, incidences and problematic issues with the proper personnel
Prepares operational and staffing schedules to coordinate manufacturing activities, including preparation of overtime schedules, to ensure production and quality of products meets specifications
Per Turn, completes and reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays
Directs the inspection machines and equipment to ensure specific operational performance and optimum utilization
Engage the hourly workforce in a manner that discourages the need for third party representation

104

Ops Professional Mkts-aml Operations Team Leader Resume Examples & Samples

Supervise and coordinate processes/procedures, improvements and flow of work
Liase with performance coach to train direct reports
Establish close working relationships with internal clients and business partners
Experience with MS Office Suite - especially MS Word and EXCEL
Superior follow-up skills
Excellent verbal and telephone communication skills
Comfortable working with minimal supervision
Experience using several Bank of America computer systems
Experience with completing multiple competing tasks simultaneously

105

Operations Team Leader Resume Examples & Samples

Perform regular walk-around of assigned units to ensure good housekeeping, safety procedure compliance, safety hazard recognition, etc
High School Diploma or GED equivalent with minimum 5 years relevant operating/logistics experience in a process industry such as petrochemicals or refineries required
Associate Degree or higher from an accredited institution preferred
Work collaboratively with team members with different backgrounds and perspectives

106

Cib-operations Team Leader Resume Examples & Samples

Maintaining focus on customer service and quality
Understanding portfolio and tools used to support client processing requirements
Participating on projects aimed at enhancing the customer experience as identified through escalation matters
Open minded with a positive attitude
Fingerprints

107

Japan Operations Team Leader Resume Examples & Samples

Achieving targets such as Customer Satisfaction Measures, Case Time Resolution, Inventory Measurements, Schedule Adherence, Compliance and Operational Excellence results
Maintain acceptable performance standards, including attendance, effectiveness, efficiency and quality
Identifying area for improvement and implementing appropriate changes to improve CFN results
Ensuring the department goals and policies are clearly communicated and embraced by all CCPs, and helping translate them into individual performance goals
Managing CCPs to agreed key performance indicators and delivering extraordinary customer service
Coaching & Development sessions with CCPs
Conducting call monitoring either by listening in to the recorded calls or to live calls and subsequently undertaking coaching sessions with CCPs
Determining current and future professional development needs of the CCPs
Motivating and inspiring CCPs to delivery extraordinary results
Addressing poor performance constructively
Bilingual fluency in Japanese & English (reading, speaking, writing)
Minimum of Bachelor’s degree
Minimum 2 years working experience in related field
Strong people management skills such as coaching, communication and performance management
Able to demonstrate strong customer centric understanding and building strong relationship internally and externally
Flexible and able to work in swift if there is a business requirement
Strong adaptability
To qualify for this position, you must have a valid work permit to work in Malaysia

108

Operations Team Leader Resume Examples & Samples

Experience in Transaction monitoring and Suspicious activity reporting
Commerce /Science Graduate
3+ Years of Work experience (Preferably in Banking/KPO)
Understanding of BSA/AML regulatory requirements (Preferable)
Proven leader of process and organizational change
Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing
Proficiency in MS Office

109

Operations Team Leader Resume Examples & Samples

Plan and organize the day to day allocation of resources (equipment, people, materials and systems) in order to efficiently, safely and cost effectively achieve performance targets
Coach, mentor and develop team members to meet current and future business requirements
Champion and lead change initiatives and continuous improvement efforts, including the future pursuit of TPM
Utilize and model our beliefs in the execution of daily work activities and decision making
Build relationships with frontline team members, internal customers and suppliers, colleagues and support services to ensure achievement of targets
Maintaining safe environment and safety practices in all business initiatives
Create and maintain a safe and positive work environment
Understand and adhere to internal and external regulations, procedures & policies
Ensure that a high quality of products, housekeeping and hygiene standards are maintained
Review daily achievement of targets and report variances during on-the-floor and off floor review meetings
Review daily maintenance effectiveness to identify opportunities for improvement and work with the Technical team to get resolution
Ensure the development and implementation of action plans to address root causes of failures and support continuous improvement initiatives
Two to five years of experience in a leadership capacity within manufacturing with shift or area ownership required
High School diploma or GED in related field or equivalent combination of education & experience; Bachelor's degree preferred
Prior experience in a beverage, food or other clean manufacturing environment with familiarity with quality and hygiene regulations preferred
Ability to grow relationships with business partners and to lead, coach and develop employees
Effective communication and presentation skills with the ability to lead organizational initiatives and change
Time management, delegation and organization skills with strong problem solving ability
Continuous improvement or process improvement experience
Prior experience with TPM is a plus
Increase in responsibilities over time, reflected in new work assignments, career advancements, and larger scope of work
Strong computer skills including Microsoft Suite applications; SAP experience a plus
Grasp of financial factors related to operations performance
Understanding of production processes
Ability to work nights with schedule flexibility as needed to cover peer vacations

110

Operations Team Leader Resume Examples & Samples

Collaborates with Plant Operations Manager to establish, communicate, and execute measurable production and cultural goals and objectives in support of plant operations. Install measurements systems that provide an ongoing real time status towards achieving the day-to-day requirements
Implements production operations to meet prescribed productivity and quality goals to ensure adherence with production schedules. Foster an environment of continuous improvement and learning to achieve and maintain industry leadership. Anticipates problem issues before they arise and takes corrective action
Participates in the development and implementation of production cost standards, customer and BDG product specifications; acts as a resource in team settings to better understand and meet customer needs. Stay abreast of cutting edge technology through external trade shows and benchmarking of similar facilities including professional seminars
Coaches the production team towards common objectives. Applies sound motivational and correctional techniques, including employee counseling and disciplinary actions and recognitions for good work. Stays abreast of employee contributions and potential growth so that opportunities for greater contributions can be capitalized
Contributes to the development of effective employee training programs. Conducts training and promotes continuous learning of staff resulting in a flexible and agile workforce
Analyze cost and quality data using process improvement to identify opportunities for continuous improvement
Ensure activities meet with and integrate with organizational requirements for quality, health and safety, food safety, and good manufacturing practices
Works with Department Manager to plan and manage department activities in accordance with agreed budget
Perform other duties and responsibilities as required or assigned by manager
Minimum1-3 years experience in a manufacturing environment in a supervisory capacity. Experience leading Continuous Improvement Teams and Lean Six Sigma or Lean Manufacturing is highly preferred
Must be a proactive team player. Will have continuous contact primarily with employees at entry levels of the organization as well as some external contacts. Must be able to function effectively as a leader or member in a team environment; able to translate concepts into concrete examples
High degree of cross-functional understanding of maintenance practices and techniques
Strong technical knowledge covering a wide range of food processing equipment. Good understanding of SPC and associated tools. Must possess the ability to analyze trends and determine corrective actions
Must be self-starter; demonstrated ability to produce on schedule; act in a constructive manner; strongly motivated to improve self, production department. Demonstrated leadership ability through discovering and utilizing people’s capabilities, recognizing good work and earning the respect of peers and subordinates
Must be able to physically move throughout the facility, including climbing multiple flights of stairs, ladders, elevated catwalks and tight access areas
Able to sit/work at a desk for extended periods of time doing things such as analytical work or reports, which requires focus, while utilizing a computer. On call 24 hours a day for emergency situations. Weekend work not uncommon
Must be able to work in a plant environment being exposed to dust, high noise levels, extreme temperature and humidity fluctuations and wet operating work conditions
Typical conditions may include prolonged sitting, standing and walking
Must be able to work any shift based on operational needs
Computer, SPC measurement tools, SAP and analytical tool experience

111

Operations Team Leader Resume Examples & Samples

Implements production operations to meet prescribed productivity and quality goals to ensure adherence with production schedules.Foster an environment of continuous improvement and learning to achieve and maintain industry leadership.Anticipates problem issues before they arise and takes corrective action
Participates in the development and implementation of production cost standards, customer and BDG product specifications; acts as a resource in team settings to better understand and meet customer needs.Stay abreast of cutting edge technology through external trade shows and benchmarking of similar facilities including professional seminars
Coaches the production team towards common objectives.Applies sound motivational and correctional techniques, including employee counseling and disciplinary actions and recognitions for good work.Stays abreast of employee contributions and potential growth so that opportunities for greater contributions can be capitalized
Contributes to the development of effective employee training programs.Conducts training and promotes continuous learning of staff resulting in a flexible and agile workforce
Perform other duties and responsibilities as required or assigned by supervisor
Must be a proactive team player.Will have continuous contact primarily with employees at entry levels of the organization as well as some external contacts.Must be able to function effectively as a leader or member in a team environment; able to translate concepts into concrete examples
Strong technical knowledge covering a wide range of food processing equipment.Good understanding of SPC and associated tools.Must possess the ability to analyze trends and determine corrective actions

112

Operations Team Leader Resume Examples & Samples

Bachelor’s degree in Business or Engineering from an accredited university/college.Equivalent experience may be substituted for educational requirement
Minimum 3-5 years’ experience in a food plant environment in a supervisory capacity. Experience leading Continuous Improvement Teams and Lean Six Sigma or Lean Manufacturing is highly preferred
Strong technical knowledge covering a wide range of food processing equipment.Good understanding of SPC and associated tools.Proficient in knowledge of SQF, quality standards, and requirements.Must possess the ability to analyze trends and determine corrective actions
Must be self-starter; demonstrated ability to produce on schedule; act in a constructive manner; strongly motivated to improve self, production department.Demonstrated leadership ability through discovering and utilizing people’s capabilities, recognizing good work and earning the respect of peers and subordinates
Must be able to physically move throughout the facility, including climbing multiple flights of stairs, ladders, elevated catwalks and tight access areas.Able to work at a desk for extended periods of time doing analytical work or preparing reports on a computer.On call 24 hours a day for emergency situations.Weekend work not uncommon
Must be able to work in a plant environment being exposed to dust, high noise levels, extreme temperature and humidity fluctuations, and wet operating work conditions.Typical conditions may include prolonged sitting, standing and walking.Must be able to work all shifts
Computer, SPC measurement tools, SAP and analytical tools
Ability to travel (15%)

113

Operations Team Leader Resume Examples & Samples

You'll lead the processing of Transfer Agent Operations submissions (Shareholder Sales and Purchases)
Project management of ongoing development and initiatives
Analysis of processing standards and develop ideas to improve efficiency and compliance
Balancing & reconciliation of trading activity
Reporting on share positions and discrepancies Successful and efficient time management and processing
Review of Compliance efforts and implementation of training to assist in improving on the knowledge
You will assist management in responding to and providing the necessary information to respond to issuer and shareholder inquiries
Oversight and support of associates and resource allocation
You will investigate issues and follow through to resolution
Point of contact for processing inquiries
We're looking for someone with a Bachelor's degree and at least 3-5 years of experience in the workforce
Key skills would include attention to detail, self-management skills, good communication, and effective leadership and management skills
Background in finance or history trade execution and settlement would be ideal

114

Bh Count Operations Team Leader Resume Examples & Samples

Advises Management of conditions that effect efficiency, safety, or compromises the security of company assets
Works with the Count Operation’s Management to understand and correct any noted deficiencies
Provide guidance and supervision for associates assigned to drop teams and other tasks
Trains other Associates in specifics of jobs in team operations
Coordinate workloads among team members, assumes responsibility for reports generated by team
Coordinates with team members, logistical support for drop team to maintain required team efficiency and accuracy
Must be proficient and perform aspects of Count Operations procedures on floor and in count room in accordance with department procedures and Internal Controls
Retrieves cash boxes and/or coin buckets from the slot machines
Operate electric carts and tow multiple trailers safe and efficiently
Sort, count, and wrap coins using various equipment
Sort coins by denomination, using coin separating machines. Remove counterfeit, mutilated cash/coins, and separate and foreign chips
Count, verify and record the games revenue of each box or container while in the secured count room
Sort the contents of each drop box by cash, coin or chip and then by denomination of each
Maintains knowledge of and perform functions in accordance with established gaming regulations and procedures
Understand and follow all department policies and procedures
Leads by setting a positive example to all Associates
Responsible for maintaining a consistent, regular attendance record

115

Operations Team Leader Resume Examples & Samples

Responsible for direct supervision of minimum of 10-15 Operations Senior Specialist
Assigning of work queues managing and prioritizing workflows
Training, Development and Performance review of direct reports
Monitoring of Daily Performance dashboard versus Goals
Setting Quality Assurance /Control mechanisms to ensure Processing Accuracy
Emerge as a Subject Matter Expert in the process
Adherence to Risk and Controls Agenda
Be a Customer Service Champion
Graduate with around 3 to 4 years of experience, including Data Processing and People Management
Good working knowledge of all MS Office applications particularly Word and Excel
Effective Time Management skills
Customer Focus and Service Oriented mindset
Knowledge of Account Opening, Closing and Maintenance processes in Consumer Banking
Proactive approach towards issue identification, tracking of root cause and issue resolution
Knowledge of Regulatory guidelines relevant for Consumer Banking

116

Operations Team Leader Resume Examples & Samples

Line Management of a team of Administrators either with specific responsibility for Scheduled Courses or On-sites
Effective management of orders within the Operation Team to ensure delivery forecasts are met, particularly carrying out staff management reviews of the outstanding orders
Carry out PDR’s Administrators, including regular one to one progress meetings
Review performance targets of the Administrators with the Operations Manager and ensure these are meeting the needs of the Business
Work with the Operations Manager as part of the overall management team. This will include development of policies and procedures to ensure that the Operations Team achieves a consistently high standard of customer satisfaction
To monitor performance targets and report variances to the Operations Manager, putting forward suggestions for improvements
To be fully aware of all issues faced by their team and reacting to them accordingly
Receiving, logging and processing enquiries from customers for training courses and business consultancy for a specific area as agreed with the Operations Manager. - These enquiries may result from telephone calls, e-mails, faxes, letters, face-to-face contact or other means
Coordinate the onsite business consultancy, liaising with consultants and clients to ensure the best match of skill set and needs are met
Process all paperwork ensuring clients/consultants have the correct confirmation relating to agreed dates in a timely manner
Reconciliation of course booking to work schedule on a weekly basis
Any other tasks set out by the Operations Manager, which will be linked to business requirements and/or customer needs
Line Management Experience
Excellent time management, planning and organisational skills
Experience of being able to work under pressure and to tight deadlines
Good understanding of the SIMS business/customer base
Be able to interact with team and ensure full awareness of any issues

117

Operations Team Leader Resume Examples & Samples

Strong operational focus
Ability to build a rapport with guests and employees alike
Genuine desire to promote exceptional customer service and memorable experiences
Lead from the front and work alongside your team at every opportunity
Able to create a motivational environment
Ability to think on your feet and solve problems creatively
Strong decision-maker
Ideally you will have previous experience as a team leader/supervisor from within a fast-moving, customer-oriented environment
Experience within the customer service industry is essential
Excellent communication and people skills are also essential for this role as the job holder is expected to develop and nurture positive relationships with all departments and throughout all areas of the business
A commercial as well as a strategic thinker
Experienced in hitting sales targets
Know what it takes to ensure that the team understand and deliver all customer service KPI and sales targets

118

Operations Team Leader Resume Examples & Samples

2-5 years of experience in a production environment
Minimum of 2 years of prior supervisory experience in a Distribution facility
Able to communicate effectively (both written and oral)
Strong coaching, facilitation and organizational skills

119

Operations Team Leader Resume Examples & Samples

Facilitate beginning and end of shift performance board meeting
Perform regular walk-arounds of assigned area to ensure audits, safety, and environmental compliance. Utilize walk-arounds to make field contact with employees for brief observation of hazard recognition and procedure compliance
Document coaching and performance dialogue with employees
Review and issue Open Flame and Confined Space Permits
Initiate and/or coordinate first level reporting of incidents and perform initial investigation as appropriate. Ensure all relevant documents and materials are collected for the investigation (pictures, statements, samples, parts, etc.). Ensure appropriate communication of information to Operations Coordinator and all areas in the plant as necessary
Participates in Environmental, Health & Safety initiatives as set forth by the company. Participates in and completes company-required training programs
High School degree or equivalent and 5+ years of relevant operating/logistics experience in a process industry such as petrochemicals or refineries

120

Operations Team Leader Nights Resume Examples & Samples

Ensuring accurate and secure picking of all newspaper and magazines
Supervising team members and providing mentoring and coaching
Working closely with the management team to ensure all staff budgets achieved
Responsible for the setup of the magazine pack to ensure the optimum productivity and accuracy
Experience of working in a fast paced environment
Managing a large operation and being able to liaise at all levels

121

Chemistry Operations Team Leader Resume Examples & Samples

Provide expertise in the areas of analytical science and technology; method development and validation, characterization of analytical standard compounds, implementation of state-of-the-art methodology and overall compliance with Health Authority expectations
Cooperate closely with Supply Chain and R&D to develop an implementation strategy for analytical reference compounds to support Quality Control Laboratories within GMS, including Rx and Cx products, as well as external supply sites, as required
Support operation and qualification of analytical laboratories and equipment with expert knowledge and state-of-the-art processes and systems. Support the Quality Control network and lead activities related to analytical standards characterization
Develop and maintain laboratories which provide expert specialized laboratory services
Support sites, CMO organizations and R&D in troubleshooting, investigations and resolving issues, by providing expertise on analytical standards and facilitating solutions to complex challenges
Develop a strategy for investments and supportive systems in area of expertise. Support Reference Materials Group for capital planning processes for analytical technology and other related equipment. Identify new technologies that support the implementation of best practices
Support the sites, CMO organizations and R&D in the preparation, management and follow up of Health Authority inspections with regards to analytical standards. Review and monitor action plans for addressing audit observations and ensure that lessons learned from audits are effectively shared across the network
Lead the definition and implementation of appropriate key quality indicators to monitor performance in the Reference Materials Group, Analytical Team
Provide technical leadership on projects of the highest analytical complexity. Has responsibility for the analytical development strategy on assigned projects

122

Ad Operations Team Leader Resume Examples & Samples

Oversee the successful order workflow across the team
Support and guide as necessary key stakeholders in successfully delivering all client advertising campaigns across all platforms
Develop strong relations with clients across all sales teams in order to assist in maintaining service level agreements
You will have at least 2 years' experience as a campaign manager or advertising operations manager working for a media agency, publisher or adtech vendor
You will be entrepreneurial and have the ability to work autonomously
Good analytical and problem-solving abilities, along with an ability to collaborate cross-functionally
Superb general troubleshooting skills and strong attention to detail
A "can do" attitude

123

Operations Team Leader Resume Examples & Samples

Accountable for meeting or exceeding work safety standards according to the published Hill's and Colgate Safety Policy
Coordinates team training/activities regarding GMPs, quality, sanitation, maintenance & productivity
Facilitates a problem-solving environment that values and rewards team member involvement
Coaches team to handle daily activities such as timekeeping, vacation, overtime, & attendance
Help teams translate business needs into daily operations
Work with teams to increase innovation, technical expertise, analysis, and problem solving skills
Participates in performance appraisals of technicians and co-workers
Utilizes continuous improvement methodology to drive performance goals
Participates in equipment commissioning to insure effective operationalization and transfer of technology
Benchmarks best practices from existing Supply Chain facilities
Leads by exhibiting Company values and the Principles of Managing with Respect
Mentors, champions, and delivers key training initiatives to build team social, business and technical skills
Support implementation of Quality Assurance and Food Safety initiatives
Ensure personnel adhere to Hill’s policies, safety standards, and Good Manufacturing Practices, including Quality Assurance and Food Safety
Must be proficient with the following computer programs
Bachelor’s Degree in technical field such as Engineering, Industrial Electronics, Electronics Technology, or Business related field
Previous SAP experience
Lean Six Sigma certified
2+ years manufacturing experience

124

Risk Operations Team Leader Resume Examples & Samples

Manages a team of Credit Analysts and process service delivery to KPI’s. Driving performance to target, providing leadership and ensuring effective delivery through the service provider’s organization·
Identifies improvements and implements change with clear outcomes of improvement and standardisation
Strong ability to resolve issues and implement change as required
Leads process improvement for own area and can demonstrate measurable improvement year on year
Clear focus on end to end process performance across the enterprise. Builds and maintains strong enterprise partnership for delivery (Finance, IT and the wider business)
Maintains performance within allocated budgets
Has solid experience in people management in multicultural organization: leading, monitoring and coaching a team to achieve targets through strong team work culture; developing direct reports, good in task prioritization and time management
Has experience managing credit risk related to credit sales and orders on hold processes
Has experience of activity transition from local countries to the shared services organization
Able to communicate at all levels within the organisation and with strong communication and stakeholder management drive a change agenda to delivery and benefits
Energetic and self-motivated qualified or experienced finance professional with strong presentation and negotiations skills
Track record of driving simplification & continuous improvement across key business processes
Proven ability to manage multiple tasks effectively
Experience of driving issue resolution across complex system & process landscapes
Experience of working within a global organization, preferably with Pharmaceutical industry exposure or within a financial services organisation as team leader
Strong written and verbal communication skills,

125

IT Operations Team Leader Resume Examples & Samples

Work with SME’s around the globe to establish required monitoring and escalation processes
Attend regional and global meetings including Change Advisory Board (CAB) meetings and ensure knowledge of changes and events is shared with the Global Service Centre as required
Produce communications to be distributed, to regional and global stakeholders
Produce and contribute to regular Management Reports
Shift admin – ensure staff and skills coverage for your shifts
Communicate with Team Leaders on other shifts and ensure ongoing work is handed over
Support Shift manager responsibilities including reward, appraisal, recruitment and academy training
Drive the team’s Continual Service Improvement objectives; Identify repeat incidents and highlight potential process improvements
Build and maintain good working relationships with all teams across the organisation
Meet goals and KPIs as set by the line manager
Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements
Team leadership and management experience (We would also consider NOC Engineers who want to progress into a Team Leader role)
Excellent understanding of operating environment and systems. (how to manage a batch in a commercial environment)
Willingness to work flexible hours / shifts
Able to learn new technologies and work in a technical environment
Able to follow set processes & procedures and highlight potential improvements
Able to troubleshoot hardware/software/network issues
Able to perform software and hardware installations
Good Understanding of ITIL Framework and best practice desirable
Understanding of Microsoft tools and systems

126

Operations Team Leader Resume Examples & Samples

Knowledge of DOE O 151
Experience interfacing effectively with Laboratory management and a broad knowledge of the Laboratory mission, organizations, programs, scientific capabilities, policies and procedures
Experience participating in strategic planning, the development of performance objectives, and meeting related milestones

127

Global Markets Operations Team Leader Income & Taxes Resume Examples & Samples

Analyze terms and transmit complete notifications to clients
Respect any timeline and deadline cutoffs
Follow and report any outstanding items (deposit or cash breaks) (Firm and clients breaks)
Ensure a tracking record of training plans and support team officers in growing
Keep on documenting all procedures in place to stick regulations, markets updates, and process evolutions
Contribute in precision and accuracy of activity metrics and escalate any relevant problems or success to management on a continuous basis
Academic background in Management, Economics or Finance
Dispose strong team spirit with a natural dynamic leadership and client focus mindset
· Strong analytics capabilities and problem solving to adapt context
· Able to work under pressure and dynamic, evolving environment
· Dispose strong team spirit and client focus mindset
· Fluent in English (French is a plus)

128

Field Operations Team Leader Resume Examples & Samples

Provide direct oversight and management of the SAFE-NMCA field operations team
Review written reports to ensure they are accurate and concise
Participate in the group’s performance and salary management processes
Experience making decisions and resolving problems both independently and as a team member, using judgment, creativity, flexibility and initiative to determine the approach or action to take in non-routine situations
Ability to effectively communicate in both written and oral formats
Ability to work with sensitive and/or classified information

129

Operations Team Leader Resume Examples & Samples

To co-ordinate best practice projects ensuring that all appropriate members of the Division are kept informed of process
Manage the relationships within the business to ensure processes work smoothly
Coordinate the work distribution amongst the team including daily call and list management
To co-ordinate and liaise on support requests and internal development
Support the teams with any challenging queries
Undertake any other tasks or projects as may be directed
Account handling of major accounts

130

Operations Team Leader Resume Examples & Samples

Maintain a high level of Health and Safety at all times
Outstanding communication skills and the credibility to effectively build relationships with all team members and management
The ability to solve problems using own initiative

131

Delegated Authority Operations Team Leader Resume Examples & Samples

Day to day management of the DAO GENIUS team based in Wroclaw
Prioritisation of team tasks, ensuring they are completed to a high standard & to target SLAs
Overseeing the continuous movement of work from ‘the business’ into the DAO team and ensuring a smooth transition with minimal impact to the business
Supporting the team workload by undertaking some of the day-to-day activities
Providing status reports to management in respect of open issues
Ensuring communications with both internal colleagues & external parties are always clear, concise and to a high standard of professionalism
Obtaining and maintaining a good understanding of the activities conducted by the team members in order that appropriate operational support & guidance can be provided
Encouraging team members to take ownership of and to manage their own workloads
Proactively manage change to ensure the team retains a positive attitude to any amendments to working practices
Undertaking regular one-to-one meetings with the team members
Managing the annual and half yearly appraisal processes
Liaising with Local HR to ensure full awareness of local HR matters and keeping the local teams and management aware of such matters that may impact them
Supporting the hiring of new team members in the Wroclaw office
Developing a positive team culture within Wroclaw, particularly focusing on the XL Catlin philosophy of “Take it seriously. Make it fun. Know it matters.”
Work closely with the DAO Operations Manager and Client Data Team Lead to standardize processes across the team and ensure a consistent approach is sought
Involvement in various initiatives, ranging for large strategic projects to smaller ad-hoc ones
Ensuring team procedural documents are maintained and that any proposed updates are managed appropriately
Actively supporting continuous improvement across the team
Education: educated to degree level, or equivalent through relevant work experience
Insurance market experience: ideally prior experience in a commercial insurance or financial services environment
Team management: ideally at least two years’ prior experience of effective management of teams of 5 or more
Language proficiency: must have the ability to communicate (verbal & written) proficiently in English
Communications: must have strong communication skills, being able to communicate effectively both internally and externally at all levels
Quality: has a concern for ensuring work is completed to a consistently high standard
Organisation: proven ability to work in a matrix organisation
Process driven: seeks options for streamlining and consistency
Continuous self-improvement: keeps knowledge current in all relevant areas
MS-Office skills: has a thorough working knowledge of MS-Word and MS-Excel

132

Operations Team Leader Resume Examples & Samples

Bachelor’s Degree or equivalent experience preferred
3 or more years of banking operations management experience
Experience in managing production environment, client, people/team dynamics, risk, and project management
Must be flexible, self motivated, detail oriented, and able to multi-task effectively
Proficient with MS office suite

133

Operations Team Leader Resume Examples & Samples

Effectively managing the lines production activities developing collaborative partnerships with other functions and colleagues
Delivering business results in: Environmental Health & Safety, Quality , Daily Production schedule adherence, Labor Relations and financial performance
Fostering a Continuous Improvement mindset through the implementation of FP&R (Factory Performance and Reliability) standard, small group teams
Forming, developing and coaching the team in a value-driven, performance based environment
Leading the team in completing key performance indicators (KPIs) and keeping the plant informed about operations performance on a regular basis
Reviewing team analytics to maximize product quality and productivity
Developing teams through Coaching and Feedback addressing individual performance
Managing administrative daily duties such as timekeeping, vacation, overtime and attendance
Other job functions as assigned
BA / BS Degree (Engineering degree preferred)
Minimum of 2-3 years Supply Chain Manufacturing work experience required
2 years supervisory experience
Ability to work irregular shifts, including nights, weekends or holidays required
Experience with Shop Floor Reporting preferred
Basic understanding of FP&R standards
Must be able to demonstrate proficiency in MS Word, MS Excel, MS Powerpoint
Ability to build and lead effective teams to solve problems, make decisions, and take action within the organization
Systems and conceptual thinking, with emphasis on SAP and APO experience/skills
Good technical, communications and interpersonal skills
Broad supply chain perspective
Communicate Effectively: Expressing ideas clearly and simply; listening to others; creating and environment where people are comfortable expressing their thoughts; promoting the timely and ongoing flow of information to and from others
Give and Seek Feedback: Developing all Colgate people by giving and seeking constructive, specific feedback; providing directions and helping people stay on track; motivating positive change and inspiring exceptional work
Promote Teamwork: Creating a commitment to common goals; resolving conflict in a positive way

134

Operations Team Leader Resume Examples & Samples

Coaching and Developing:Guides Team Members in daily operations, and monitors to ensure a high degree of safety, productivity, service and quality. Responsible for the training, and coaching of Team Members. Assist in resolving Team Member issues or concerns. Investigates operational errors to determine the cause and recommends action as needed
Managing Process & Flow: Ensures all operations procedures are followed safely, effectively, and identifies and recommends needed changes to Operations Leader on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiencies. Assist in staffing to meet department performance goals. Ensure we are promoting a safe work environment
Driving Results: Maintains inventory accuracy and control; reviews reports, identifies areas in need of improvement for key metrics including productivity, accuracy, quality, and labor management performance. Ensures Team Members have the necessary tools and equipment to successfully complete assigned work and meet goals
Business Planning: Assists in coordinating and monitoring operations with the functional area to ensure performance production rates are consistent with the daily business plan, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimum department operations
Administrative Responsibilities: Manages the PRIDE program, reviews results, and partners to deliver results. Daily review of timecards, paperwork, staffing, and productivity reports. Manages and completes special projects, attends meetings, and oversees building initiatives. Plans and organizes work area and projects
High School diploma or equivalent required (Bachelor’s Degree in Operations Management, Industrial Engineering, or Logistics preferred)
Demonstrated leadership skills; at least 1 year supervisory experience preferred
Proficient computer skills – Microsoft Office, SharePoint, WM
Meets expectations or better rating for attendance

135

Client Operations Team Leader Resume Examples & Samples

Supervise and prioritise the work of the team (approximately 6 people) on a day to day basis
Monitor client experience levels and quality delivered by the team
Create and maintain a robust control environment
Maintain and develop processes and procedures
Train and develop staff
Develop knowledge of our processes, products and product governance
Develop knowledge about relevant AML laws and regulations
Work with the wider Global Client Services management team to identify opportunities to streamline and improve the control environment across the Mutual Fund business
Inspire the team to deliver its objectives and contribute to the development and success of the wider Global Client Service organisation
Develop strategies to accelerate the team’s understanding of their clients, their clients business and the industry, embedding a culture of customer centricity
Be a role model for client engagement, advancing proactive service engagement by the team, ensuring client expectations are continuously met or exceeded
Developing a greater appreciation of “treating customers fairly” across the team and developing the understanding of the “customer experience”
Develop and manage the overall performance of the team and individuals, which will include recruitment, coaching, mentoring, planning, training, learning and development as well as assessing performance and managing talent and careers

136

Operations Team Leader Resume Examples & Samples

Provides leadership, coaching, monitors performance, and maintains morale of hourly operations team members to ensure safe, reliable operations
Facilitates the needs (maintenance, tools, etc) of operations team members to ensure work can be done safely and done right
Ensures compliance to all HSSE requirements (SOCs, Near Miss Follow up, Regional and Plant Initiatives)
Supports development of Procedures and Work Instructions and maintains a Training program, including Versatility matrix to ensure operators are trained in multiple areas
Responsible for the cleanliness and appearance of the operations areas to maintain a safe working environment utilizing 5S techniques
Ensures Compliance to Procedures / Work Instructions through auditing
Interacts and supports multiple plant functions including Planning (Daily Schedule Review), Quality (Member of Right First Time (RFT) team), Engineering (Operations Lead on Plant and CAPEX projects), Best In Class (Continuous Improvment, 5S), Maintenance (Maximo work order input)
Ensures MOC (Management of Change) process is strictly adhered to for all changes related to operations
Leverages own skills and the resources within the plant to lead continuous improvement initiatives and optimize current manufacturing processes to ensure safety, quality, reduce costs, and increase efficiency
Supports Emergency Response for the site
OMS - 4.5: Stop Work - Obligated and expected to stop all unsafe or at-risk work activities. Risk assess and evaluate all work to be performed to ensure appropriately trained on the HSSE Risks, operating documents and equipment required to perform the work. Immediately report all unsafe conditions/behaviours observed, near misses, first aid incidents, property damage, security breaches and injuries
Conducts Risk Assessments as part of the Control of Work program, serving as an Area Authority for Operations. Also involved in developing isolation plans.Task Owner responsible for maintaining full compliance with all applicable legal and regulatory requirements associated with job accountabilities. Details on compliance management system responsibilities are documented in OMS Online: (Toolbox) 7.1 OMS 7 1 Roles Responsibilities and Definition document (Doc No: 19594)
3 years of experience working in a manufacturing environment
Experience managing a team
Experience in safety leadership
Experience in implementing continuous improvement and lean manufacturing practices
Lubricants blending or petrochemical site experience
Risk identification and mitigation
Permit writing
ISO 9001 or ISO 14001

137

Cib-operations Team Leader / nd Shift Resume Examples & Samples

Providing training to new and existing employees
Assisting with motivating staff and influencing positive morale
Making routine decisions and determining proper courses of action within the limits of standard policies and procedures
Participating in evaluations, coaching, and counseling sessions of front line associates
Remittance Processing experience with proven ability to effectively lead a team preferred
Ability to analyze and comprehend client’s standard operating procedures and instructions
Proven ability to lead in a production/operations environment
Solid judgment and reasoning skills
References (possibly)

138

Applied Analytics & Operations Team Leader Resume Examples & Samples

Provide direct leadership of the Applied Analytics and Operations team to globally coordinate manufacturing support
Stewards and ensures the application of the routine process data analytics work process
Works closely with key stakeholders such as manufacturing operations, manufacturing sciences, automation, IT, and quality to ensure efficient and effective delivery of analytics
Provides functional leadership of the CPV and routine trending program
Supports regulatory inspections with respect to analytics work
Responsible for performance management and career development of one or more direct reports
Foster external industry engagement
Serves on the GPA steering group to support the operation and strategy of the group
LI-CTL2
Expertise in multivariate process condition monitoring and model lifecycle management
Expert level competency in trending and continuous/continued process verification
Proven Team leadership and ability work in a dynamic cross functional and global environment
High fluency in data management & analytics tools (Osi PI, Discoverant, SIMCA, Statistica, Tableau, etc)
Biopharmaceutical manufacturing process understanding and experience
Continual improvement experience and mindset (Lean or Six Sigma a plus)
Employee management and development experience
Understanding of modern regulatory landscape and advanced manufacturing concepts

139

Operations Team Leader Resume Examples & Samples

Strong PC skills, including Microsoft Office Suite
Strong working knowledge Chase Servicing / Production systems is preferred
Strong knowledge of mortgage documents required

140

IT Site Operations Team Leader Resume Examples & Samples

Experience of leading a team is vital for this position
Industry best practice knowledge around SCSM ticking and IT Service Desk procedure
Broad experience of working within ITIL framework
Technical knowledge of IT infrastructure gained through experience
Some experience of liaising with third party vendors would be an advantage

141

Deposit Operations Team Leader Resume Examples & Samples

1 -2 years of previous working knowledge of document imaging
1- 2 years Empower knowledge with NAO knowledge preferred
1 -2 years experience with creating Excel spreadsheets and have intermediate level skills
Experience with assigning workflow
Experience with data analysis and metric capturing
The candidate would have also served in a prior team lead role

142

Overnight Operations Team Leader Resume Examples & Samples

Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility
Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor
Supervises transactions to ensure quick and accurate processing
Minimizes loss by implementing, monitoring and tracking all loss prevention activities
Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility
Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets
Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency
Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture
Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
Guides and trains team members on basic core and seasonal product knowledge
Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty
Understand customer expectations and coaches team to meet or exceed them at all times
Actively supervises and coordinates team to ensure all customers receive the highest level of service
Actively collaborates and shares best practices to drive store team performance
Supports the recruitment, onboarding, training and development of the store team
Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance
Must possess and consistently exhibit the competencies relative to the position
Skilled in operating personal computers, POS systems, and various software packages including MS office
Is thorough and detail oriented in maintaining a clean and organized cash environment
Ability to learn and adapt quickly in a fast paced environment
Demonstrates flexibility in supporting sales floors team when there are no customers to serve at the cash wrap
Ability to understand and carry out oral and/or written instructions and request clarification if needed
Ability to build and maintain effective working relationships team members
Well-developed ability to speak, read, write, and comprehend English
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate
Minimum twelve months experience working in a sports/fashion customer & commercial focused retail environment
Advanced selling experience and solid product, retail and industry understanding as well as supervisory experience
Must be available for flexible scheduling throughout the week including nights and weekends
Bilingual in French, German, Mandarin, and/or Cantonese is a plus

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