Mgr Training Resume Samples

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A Heidenreich

Annabelle

Heidenreich

365 Anika Circles

Houston

+1 (555) 403 5476

365 Anika Circles

Houston

Phone

p +1 (555) 403 5476

Experience Experience

Los Angeles, CA

Mgr Training

Los Angeles, CA

Beatty, Gottlieb and McClure

Los Angeles, CA

Mgr Training

Work with site managers/management to ensure the new employee gets assimilated into their work environment
Provide support to management in answering requests for proposal and by writing estimates that relate to training material development
Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
Develops tests and visual aids, conducts training classes, and develops criteria for evaluating effectiveness of training activities
Perform research to solve problems and create presentations for internal and external customers
Concur with Senior Management for ongoing employee and student development
Promotes, initiates and supports project and change management

Los Angeles, CA

Mgr, Training & Development

Los Angeles, CA

Hyatt-Schmitt

Los Angeles, CA

Mgr, Training & Development

Manage working schedules, performance, and development of all team members
Assess student performance during training, and thereafter, to provide relevant coaching and development
Establish and manage relationships with leadership development consultants vendors
Own and manage vendor relationships inclusive of creation of purchase orders, invoice reconciliation, and performance management
Assist the Materials Project Manager with logistical support for assigned Area of operation
Work closely with Retention and Operations senior leaders to assess Center performance; identify gaps and key drivers; recommend training solutions and other related strategies for enhancing performance
Support program growth targets to grow revenue and create/manage associated change orders

present

Chicago, IL

Senior Mgr, Training

Chicago, IL

Rath and Sons

present

Chicago, IL

Senior Mgr, Training

present

Works with internal implementation and technical managers to ensure that training programs highlight key product functions and features
3 Resource Management and Team Development
1 Customer Training Program Management
Evaluates training programs and implements improvements
Enhances a go-to-market offering for Technology Solutions suite of products to include (but not limited to) CRM, Roster Management, Performance Reporting, Transparency Solution, Master Data Management to support customer use and long-term utilization
Responsible for developing, implementing, and tracking customer engaged Certification Programs
Plans and develops customer training programs

Education Education

Bachelor’s Degree in Human Resource Development

Adelphi University

Bachelor’s Degree in Human Resource Development

Skills Skills

Strong professional skills with the ability to partner with senior management and external vendors on business and organizational development related issues
Ability to grasp new ideas and change direction quickly in a fast-paced environment
Knowledge of MS Office, with advanced proficiency in PowerPoint
Knowledgeable in Learning Management Systems, specifically SAP and/or Cornerstone
Excellent verbal and written communication skills
Excellent communication skills
Strong training background
Strong presentation skills
Working knowledge of MS Word, Excel and Project
Ability to manage geographically dispersed team members

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Financial Center Mgr Training Program Resume Examples & Samples

College degree or equivalent experience required. * Two (2) or more years experience in a
Position requires strongverbal and written communications skills
Position requires analytical skills

Mgr-training Resume Examples & Samples

Collaborate with Marketing team and Account Management in planning timely education and training objectives, taking into consideration promotional calendar and retailer conflicts and any factors necessary to properly support retail sales achievement
Assist in the design and development leader’s guides, participant workbooks, collateral, and audio-visual programs. Maintain awareness of trends in presentation methods and equipment (example: CD-ROM) and how they can be applied to the Vichy business
Complete seminar tracking/recap reports after each seminar, reporting on attendees’ performance, budget details etc
Coordinate all training logistics requirements and negotiate best possible prices with all necessary vendors (hotels, audio visual, catering, room set-up, etc.)
Keep abreast of competitors’ activities and actively share information and ideas that will impact future success for La Roche Posay and Vichy
Create, review and update selling techniques, inclusive of “how to open, build and close” a service sale/product sale

Senior Mgr, Training & Development Resume Examples & Samples

Apply a continuous-improvement approach to achieving superior client experience by being vigilant to opportunities to reduce covenants and collateral security where warranted
Provide quality business analysis for existing clients
Meet or exceed client and CAM turn around expectations on new/increased credit requests/renewals
Strong verbal and written communication skills (classroom and webinar sessions)
Proven mentoring and coaching skills
Experience and knowledge of the sectors Agriculture, Real Estate, Specialized and Diversified Industries would be an asset
Proven credit analysis and adjudication skills
Thorough understanding of RBC lending and Risk Management guidelines and policies
Proficient in all standard Bank technology as applicable (e.g. Outlook, RBCnet, CWB Credit and Watchlist , word processing and spreadsheets)

Mgr Training Resume Examples & Samples

Define roles and responsibilities of subordinates and assign them tasks
Provide support to management in answering requests for proposal and by writing estimates that relate to training material development
Solve problems by identifying root causes and providing solutions to both subordinates and superiors when required
Ensure materials comply with appropriate SOWs, CDRLs, DIDs, MIL-STDs, Regulations and NG processes and procedures
Interface with internal and external customers, attend meetings and participate in IPTs
Write white papers, correspond with customers, and complete other tasks as assigned
Perform research to solve problems and create presentations for internal and external customers
Bachelor’s Degree and a minimum of ten years of experience. Graduates of Military Leadership Courses may substitute 6 years experience conducting formal military training for degree requirement
Five years’ experience with creating training products such as student guides, lesson plans, dL, CBT, IMI, and/or technical writing for a military audience
Leadership/management experience, preferably related to military training/technical writing
Experience writing proposals, BOEs, or providing support to these efforts
Experience meeting requirements identified in SOWs, CDRLs, DIDs, MIL-STDs, etc. in support of government programs
Experience with military embedded training systems and simulations
Must be able to obtain and maintain a Secret Clearance
Direct experience working with the IBCS or systems directly associated with the IBCS System of Systems
Air Defense Artillery Fire Control Officer (ADAFCO) experience
Military Training Related Certifications from an approved DoD training school or center of excellence
DoD Senior or Master Instructor Certification
Knowledge of TRADOC Regulation 350-70 and all associated PAMs
Five or more years experience as a training manager
Five or more years’ experience managing training developers, instructors, and/or writers at a formal, accredited military training institution

Mgr, Training & Develop Resume Examples & Samples

Develop, communicate and lead the RMS L&D strategy in a way that drives a consistent approach across all learning functions and development pathways, while ensuring awareness of programs and processes across all levels of the organization
Develop business cases to support strategic learning investments
Evaluate performance change and the resulting business impact of learning initiatives
Prepare and monitor manpower as well as budgets/expenditures for the design/development of business learning programs, learning center management, and LMS administration
Manage governance and process documentation for RMS learning requirements and audits
Use effective leadership skills to manage team priorities and ensure efforts create sustainable value
Utilize consultative skills to assess learning needs and align learning solutions with near-term and future business requirements
Conduct briefings to key leadership and executive stakeholders
Facilitate as well as identify/monitor contract facilitation for professional and leadership development programs
Candidate may also perform coaching, mentoring, and training administration duties as necessary
Must have at least 8 years of professional experience in needs assessment, design, development, delivery and evaluation of learning initiatives
At least 2 years of supervisory experience
Demonstrated ability to shift approach and know when to stay the course in the face of changing demands
Proven track record in influencing, collaborating and leveraging interests across functional boundaries, finding and implementing solutions that meet disparate customer requirements
Experience and ability to partner with business leaders to shape learning requirements based on business vision, strategy and objectives
Experience working in a fast-paced, team-oriented environment
Demonstrated project management capability to maintain established budgets, timelines, requirements and ensures execution within approved parameters
Excellent group facilitation skills
Well versed in instructional design and adult learning theory
Demonstrate advanced Microsoft Office skills
Ability to travel up to 25% travel will be required
Ten or more years of professional experience in needs assessment, design, development, delivery and evaluation of learning initiatives
Ability to be effective in a highly-matrixed environment, to effectively collaborate and communicate with the key stakeholders in the business, HR, learning organization; team player
Working knowledge of learning measurement and evaluations processes
Knowledge with e-learning development software (e.g., Adobe Captivate, Articulate Studio, etc.)
Familiarity with Raytheon Company
Master's degree in education, business administration, human resources, organization development or related field; relevant and appropriate level of experience may substitute for education

Mgr Training & Development Resume Examples & Samples

40% Conducts comprehensive needs assessments and develops a learning strategy by function. Using a functional competency framework, leads the development of perrformance improvement solutions and translates performance requirements into learning requiremnents, curriculum maps and implementation plans
20% Guides and directs work for team of training specialist to ensure application of learning theories and adherance to training standards and achievement of deliverables. Provide coaching and training to team
20% Oversee the creation and implementation of Call Center Training programs, which enable representatives to fulfill the needs of our organizations and our customers while maintaining/exceeding key performance metrics
10% Researches and tracks industry trends in training and learning. Updates and implements new processes and tools as appropriate
10% Partners with Contact Center leadership to consistently measure the return on learning investment. Recommends changes, as needed, to ensure the business realizes a tangible measureable return on its investment

Mgr Training Resume Examples & Samples

Assist mentoring new product trainers as needed, coaching product comprehension, delivery skills and product troubleshooting
Promote and deliver both on-site and webinar-based instruction and operation of Dealertrack suite of products, promoting the advancement of its utilization with our customers. The Training Manager must be the Product Advocate for Dealertrack solutions
Must be expert of knowledge on the product and gain extended knowledge through product enhancements and developments
Effectively present the Product in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site dealership trainings
Effectively troubleshoot questions and issues within the Product to meet each individual customer’s needs
Participate in product development and enhancement review sessions to continue development as a Product subject matter expert
Develop new training programs and content
Construct and communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Salesforce
Keep up-to-date on current automotive trends and best practices to ensure educational content is relevant to provide maximum value to dealerships
Work closely with the Product team on any issues
Schedule travel in accordance with department practices and Cox Automotive company guidelines and policies
Technical proficiency in automotive software including deep product knowledge of product settings, features & benefits, system functionality, and settings cause & effect relationships
Shows consistent ability to train new install dealers with full suite of Products
Shows consistent ability to mentor new hire product trainers on product comprehension, delivery skills and troubleshooting abilities with Product
Shows ability to consult dealer on best practices to increase product adoption and utilization
5 more years of automotive industry experience required (equivalent Dealertrack experience may be considered)
Outstanding presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement
Outstanding presentation and technical assessment skills needed to provide sales support demo’s
Comfortable with extensive weekly and monthly travel
Exceptional listening skills, ability to problem solve, and patience with customers of all skill levels
Demonstrated ability to work in a team-oriented, collaborative environment
Demonstrated ability to multi-task and prioritize effectively to ensure successful completion of each training
Strong working knowledge of Microsoft Office applications required
High energy, enthusiastic, determined, and able to motivate customers to use Dealertrack’s solutions
[Bulleted list item]
Experience working in an Automotive industry training capacity (Trainer Certified)
Two years of retail automotive management and/or desking experience preferred
Experience with SalesForce CRM preferred

Mgr, Training Delivery Resume Examples & Samples

Work closely with the Senior Management to assess performance, identify gaps and key drivers, and recommend training solutions and other related strategies for enhancing performance
Assess student performance during training, and thereafter, to provide relevant coaching and development
Facilitate training from time to time
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of executive, management and company personnel
Ability to maintain confidentiality of information
Ability to lead and manage others

Senior Mgr, Training Resume Examples & Samples

1 Customer Training Program Management
Gathers customer requirements
Plans and develops customer training programs
Develops the structure and content of the company’s customer training programs to include customer business rules and company policies or desired procedures around Technology Solutions suite
Works with internal implementation and technical managers to ensure that training programs highlight key product functions and features
Evaluates training programs and implements improvements
Shares course evaluation with customer
2 Contracts and Capabilities
Provides detailed estimates and high-level project plans for incorporation into customer contracts or sales opportunities
Keeps sales and sales training collateral up to date
Maintains profit and loss tracking by customer engagement
3 Resource Management and Team Development
Develops internal and consultant team to ensure knowledge of IMS Health Technology suite of applications
Provides opportunities for alternative engagements to ensure employee growth
Coaches, mentors, and guides team to ensure customer satisfaction and company goal achievement
4 Strategy and Roadmap
Responsible for design and implementation of US Technology Solutions training offer for customer engagements
Enhances a go-to-market offering for Technology Solutions suite of products to include (but not limited to) CRM, Roster Management, Performance Reporting, Transparency Solution, Master Data Management to support customer use and long-term utilization
Stays deeply involved in enhancements or functionality for upcoming releases and timing of releases
Keeps end-user facing materials up to date with each product release – Self-Paced materials and Fundamentals Guides (as example)
5 Customer Certification Program
Responsible for developing, implementing, and tracking customer engaged Certification Programs
Curriculum, system environment, registration, and execution of public courses
Certification questions and practical exercises to ensure customer has gained appropriate level of knowledge to execute home office tasks and/or configuration
Excellent knowledge of company's products and application areas
Excellent writing, editing, communications, presentation, human relations and interpersonal skills
Training, curriculum development, and team leadership
Experience in product instruction, technical training, product support, and/or consulting
Energized, innovative thinker who has the ability to lead a team through change
Team player who has the ability to influence by demonstrating benefits of technology and/or process change

Facilities MGR Training Development Resume Examples & Samples

Ensure divisional training materials are up-to-date and utilized effectively
Manage, customize and implement guest service programs specific for the division to be consistent with MGM National Harbor’s service philosophy
Develop a monthly calendar of training opportunities for each department
Partner with Learning and Development to develop effective organizational development initiatives that respond to the needs of the division
Promote understanding and compliance with all policies and procedures for an effective operation
Involved in the interviewing process of new employees; make hire recommendations
Other job related duties as requested
Bachelor’s degree in Engineering or related field, or equivalent work experience
At least three (3) years of training experience
At least two (2) years of guest services experience
Professional appearance and demeanor
Maintain a positive attitude to deal effectively with guests, management, and employees

Mgr, Training & Development Resume Examples & Samples

Lead design and development of content for delivery via instructor led classroom and virtual classroom (focus on employee orientation and development)
Establish and manage relationships with leadership development consultants vendors
Facilitate learning programs for audiences throughout the organization
Serve as training business partner to HR and leaders to develop custom initiatives as needed
Collaborate with HR on organization wide initiatives as needed
Coordinate with and provide direction to training staff
Utilize blended delivery methods (classroom, virtual classroom, self-directed e-learning) to maximize value of investment in learning initiatives
Utilize training governance routines to maintain currency and accuracy of training context, i.e. course materials and leader guides
Hires, trains and manages staff. Appropriately addresses human resources issues, as needed
Additional responsibilities as assigned by management
Superior presentation skills and experience facilitating training for all levels of the organization
Well-developed written communication skills
Ability to conduct needs analysis to identify skill gaps and needs
Strong professional skills with the ability to partner with senior management and external vendors on business and organizational development related issues
Ability to grasp new ideas and change direction quickly in a fast-paced environment
A self-started, self-motivated, driven and resourceful
Knowledge of MS Office, with advanced proficiency in PowerPoint
Experienced in use of E-learning authoring software (i.e, Articulate, Captivate)
Knowledge and understanding of regulatory and technical training requirements and associated processes is preferred
Experience supporting the learning and development needs of an Operations environment strongly preferred
Ability to effectively manage multiple, simultaneous activities and establish priorities is necessary
Must have the ability to communicate effectively and confidently – verbally and in writing – with people at all levels of the organization, both on-site and remote, and with vendors
Must be organized, detail-oriented, and quality-focused
Must possess a high degree of self-reliance, initiative, creativity, and adaptability
Must have proved customer-focus and skill at handling and resolving issues in a courteous, professional manner
Must have the ability to maintain confidentiality, lead projects, and work independently without close supervision
Must work well under pressure and work flexible hours as required
4 Year college degree (Bachelor) or equivalent work experience
7+ years

Mgr, Training & Technical Services Resume Examples & Samples

Leads and manages the Technical Support Team to ensure that timely and effective customer service expectations are met and/or exceeded at all times
Provides technical support directly to customers and sales TSMs
Develops appropriate and effective content for training all sales teams, inside sales, and other new TSMs
Conducts training programs for new employees
Determines needs and provides tailored follow-up training for all Zahn TSMs
Works with the Marketing Department to support product management, including the coordination of training and marketing materials
Reviews and collates logs from Technical Support Representatives to report ongoing customer issues and suggest long-term solutions

Mgr, Training & Development Resume Examples & Samples

Work closely with Retention and Operations senior leaders to assess Center performance; identify gaps and key drivers; recommend training solutions and other related strategies for enhancing performance
Manage the implementation of the Retention training curriculum and Leadership Development curriculum within respective Centers
Define business and performance objectives for Retention training initiatives
Partner with the Senior Director Training Delivery on curriculum reviews, additional training requirements and trainer certification for the Retention organization
Manage Retention training delivery staff
Must be willing to work a flexible schedule to support call center hours of operation (this may include a weekend rotation with split days off)**
REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge Building trust
Communicating effectively
Applying business skills
Thinking Strategically Demonstrating adaptability Modeling personal development
Knowledge of adult learning principles and facilitation techniques
Ability to use computer and software applications (i.e Microsoft Office)

Mgr Training Resume Examples & Samples

Designs and delivers programs to train all levels of personnel
Bachelors degree and 3 years of relevant experience. In lieu of formal education, High School Diploma or equivalent and 7 years of relevant experience
Ability to relay and receive information
Able to perform work in a n approved environment during specified work hours
Able to change physical locations based upon need (including physical ability to travel)
Aviation experience

Mgr Training Resume Examples & Samples

Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients
Develop and cultivate partnership with operations, other business units, resource units, and clients
Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience (with two to four years of Progressive Mgmt Experience) preferred
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Knowledge of general Convergys operating policies and procedures

Senior Mgr Training & Developmnt Resume Examples & Samples

Effective implementation of talent development processes and initiatives in the Global BD organization
Build leadership capability by coaching business leaders both formally and informally
Manage and drive the annual succession planning process and related talent reviews for the organization and Capture Management bench
Work with talent peers on the corporate team and in the businesses to identify and rotate talent through the organization to drive individual development and organizational capability
Support the development of diverse slates for leadership roles by working with HRBPs and across the enterprise to identify appropriate and qualified internal candidates
Optimize International and BD strategies by partnering with COE peers
Accelerate new external leader transitions by leveraging the Intentional Onboarding Enterprise resources and proven methodology on transitions. Partner with the HR Director/BPs to develop and implement leader transition roadmap
Partner with the US BD organization to implement the One BD strategy and key tactics
Support the HR Director and Leadership Team to integrate development strategies into regular processes
12 Years of experience with Bachelors’ degree in one of the following areas: Organizational Development, Industrial/Organizational Psychology, Human Resources, Business
Strong Talent Development /Human Resource experience, including demonstrated experience delivering talent development programs in group and 1:1 formats, experience with succession planning processes and project management
Ability to develop and evaluate strategies, metrics and programs to measure the achievement of established goals
Ability to multi-task and work within all levels of the organization
Must be able to obtain a United States Secret Clearance
Proven ability to work in a global environment, worked outside of the US a plus
Results-driven team player. Proven skills in leadership, project management and people management
Ability to navigate in a matrixed organization
Ability to influence peers, colleagues and executives to promote ideas while building relationships
Strong interpersonal skills with positive attitude and ‘can do’ orientation
Strong partnership abilities; able to drive projects to closure
Effective Presentation Skills
Professional communication style applied to varying audiences; ability to quickly and concisely get point across
Knowledge of MS PowerPoint, Word, and Excel and other applicable software
Master's degree and 10+ years of Human Resources, IO Psychology and/or applicable business experience
PhD and 8+ years of Human Resources, IO Psychology and/or applicable business experience
Experience working with Business Development and in non-US environments
Knowledge/certification in Hay, Hogan, MBTI, and similar assessment processes a plus professional experience in applied organizational effectiveness and change management, including leadership in large, complex, global organizations

Mgr Training Resume Examples & Samples

Oversee the training programs to ensure an individualized learning program that challenges and nurtures employee. Promote a learning culture within the organization
Refine curriculum to meet best practice changes
Responsible for coordination and assignment of training staff for course delivery and onboarding of new employees and providers
Communicate policies, facilitation skills, procedures, rules and regulations to immediate training team and others as applicable
Promotes, initiates and supports project and change management
Promote company-wide training consistency
Work with senior management to retain and motivate personnel while recognizing and addressing concerns and needs
Understand and communicate the training program objectives to personnel inspiring self-development and peer-to-peer learning
Keep current with course objectives, delegate updates to peers, and manage releases
Concur with Senior Management for ongoing employee and student development
Leverage best practices for blended training delivery such as online, classroom and on-the-job for coaching, mentoring and best practices for student success
Monitor staff’s learning via checklists, self and peer discussions and observations. Strategic planning and development of tools to aid in accountability for the student’s learning achievements
Maintain a high level of confidentiality in handling employee/company information
Maintain/support leadership objectives
Follow-up with associates, senior management, and students to ensure the effectiveness of training programs
Participate in training activities/seminars to increase skill levels for personal and team growth
Work with site managers/management to ensure the new employee gets assimilated into their work environment
Communicate learning objectives to leadership as applicable. Consults and provides professional options for improved workflow
Maintain and communicate company updates to own department and students as applicable for

Mgr, Training & Development Resume Examples & Samples

Participate in post-course evaluations
Participate in continual improvement process
Assist in the development of training scenarios in accordance with approved curriculum
Assist the Program Manager in creating, maintaining and delivering all required reports
Work with mentors to align training and understanding of the CIED/EOD/FoM mission
Providing post-training assessments of student performance and present feedback during After Action Reviews (AAR) the conclusion of training
Assist the Program Manager with supervision, administration, and support of personnel
Assist the Materials Project Manager with logistical support for assigned Area of operation
Assist the Program management Office with travel arrangements to the various training locations

Mgr Training Resume Examples & Samples

Oversee the training program of Practice Managers, Practice Administrators and other clinic team members to ensure an individualized learning program that challenges and nurtures employees Promote a learning culture within the organization
Refine curriculum to meet best practice specialty
Responsible for coordination and assignment of Practice Managers, Practice Administrators and clinic staff for course delivery and onboarding of new employees and providers
Understand and communicate the training program objectives to personnel inspiring self-development
Communicate regularly with upper management to identify training needs and align training with the company’s strategic plan

Mgr, Training & Development Resume Examples & Samples

Primary client interface for instructor delivery, training administration, logistics and help desk services
Work closely with client to forecast quarterly and annual delivery volumes to plan, schedule, and price (as necessary)
Manage the responsible service areas to meet and exceed all Service Level Agreements
Manage the responsible service areas in alignment to all budgets
Perform troubleshooting and remediation within the LMS regarding completions/rosters
Own and manage all process documentation in responsible service areas
Able to execute all tasks in responsible service areas (except instructor delivery) in a back-up or overflow capacity
Able to anticipant long-term needs of customer and develop a solution, business case, and executable action plan
Direct and provide guidance to all team members in all matters pertaining to tasks, projects, and operations
Manage working schedules, performance, and development of all team members
Ensure instructor utilization meets baseline minimums
Continually monitor performance and responsibilities to identify continuous improvement and cross-training opportunities
Own and manage vendor relationships inclusive of creation of purchase orders, invoice reconciliation, and performance management
Support program growth targets to grow revenue and create/manage associated change orders
Identify, implement and monitor process improvement opportunities in responsible areas that reduce cost while maintaining/increasing quality and effectiveness
Perform report generation and data analysis for program metrics to include
Minimum of 6 years of previous operations management experience required
Strong resource and performance management experience
Demonstrated experience managing financial budgets
Experienced in building client relationships at multiple levels of the client’s organization
Ability to manage geographically dispersed team members
Ability and willingness to travel locally as required, approximately 10%
Learning Business Process Outsourcing (LBPO) experience
Knowledgeable in Learning Management Systems, specifically SAP and/or Cornerstone
Experience in using and applying Six Sigma
Strategic and Tactical planning and execution
Proven experience in developing and implementing solutions to complex problems
Critical thinking and analytical skills

Senior Mgr Training & Quality Resume Examples & Samples

Carries out company policies and enforces adherence to these policies
Hire, manage, inspire and develop multiple teams of training and quality leaders, managers and facilitators, and quality analysts per client, line of business or site. Ensure all aspects of their job from delivering active learning to new and existing employees, managing employee attendance and adherence while in training and ensuring knowledge transfer of client training is fulfilled, and continuous development and education post training
Delivering high performing new employees to Operational Leaders by leading, coaching and motivating the learning team and new employees to meet/exceed metrics set by the Client and continuous education and development of employees through the SYKES quality program
Administer effective evaluation and testing techniques to assess trainee and employee performance
Partner with Recruiting, HR, WFM and Operational Leaders to schedule and coordinate the training needs of each line of business, site or program
Analyzes the training curriculum and delivery, identifies needs, and formulates appropriate recommendations of action plans. Controls all elements of areas of responsibility by developing or implementing standardized, site-wide training and total quality management policies/procedures, monitoring performance, developing/reviewing metrics, assessing/prioritizing gaps, and reporting results to senior and executive management, client, and other key personnel
Provides leadership to streamline, integrate, and improve the training and quality monitoring process
Performs as a liaison with the client and management to drive all aspects of quality and training within the site
Participates in Quarterly Business Reviews, client visits, and new account and/or new product implementations
Ensure client training, OJT, and quality contractual compliance requirements are met
Responsible for the hiring and selection process for all leadership positions within Training and Quality departments and assists with hiring the trainers and quality analysts
Provides on-going training and development for the team providing training and quality services
Strong instructional design skills
Strong evaluation and analysis skills
Certified or able to be certified to train Adult Learning and Active Learning pedagogies – for effective training delivery
Ability to manage a virtual team and/or multiple operational and client managers
Strong interpersonal and team building skills
Ability to organize and present technical information in a logical and consistent manner
Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Flexibility for scheduling during ramp up periods
Must be willing and able to travel

Mgr, Training Resume Examples & Samples

Directs supervisors and staff regarding trainings needed for compliance and standards
Ensures standards met for learning and development
Design, Develop and Deliver training as needed according to agency standards
Oversees training and learning outcomes in relation to functional and/or technical training activities
Coordinates and Delivers all training for staff; ongoing trainings-including onboarding
Develops training schedules for new hires and existing employees
Works with Lead Team/Management to ensure training is provided and supported in the area of best practices
Manages online and live training modules
Recruits and maintains instructors for live trainings
Coordinates, orders, and maintains supplies for all training
Attend networking events, conferences, and other trainings to remain effective in role
Communicate effectively both orally and written; must have strong interpersonal skills

Mgr, Training & Development Resume Examples & Samples

A minimum of 6 years of overall experience
Strong training background
Extensive management experience
Requires demonstrated tactical planning, critical thinking skills
Must be able to utilize a system level approach including integration and leverage of resources
Excellent interpersonal skills required
Working knowledge of MS Word, Excel and Project
Demonstrated experience in a consultative role
Strong interpersonal/communications skills
Extensive client interaction experience