Infrastructure Technician Resume Samples

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K Boyle

Kirsten

Boyle

91247 Beahan Parks

Chicago

+1 (555) 914 2112

91247 Beahan Parks

Chicago

Phone

p +1 (555) 914 2112

Experience Experience

Dallas, TX

Infrastructure Technician

Dallas, TX

Ullrich and Sons

Dallas, TX

Infrastructure Technician

Determine when to escalate to management as opposed to following established procedures, depending on the criticality and business driver of the anomaly
Perform other duties as assigned by management
Maintains the asset management system (additions/changes/deletions) for accurate tracking of all IT assets within the site(s)
The role provides exposure to leading edge software technology and underlying platforms operating mission critical services to the group
Follow policies, procedures and internal controls in support of asset tracking and routine preventative maintenance of UPS, HVAC, Backup Generator and Fire Suppression System
Supports and conducts routine audits of site IT assets and processes to ensure compliance with established company policies and procedures, as well as compliance with Governmental regulations and policies
Performs other related duties and participates in special projects as assigned

Detroit, MI

IT Infrastructure Technician

Detroit, MI

Walter-Lind

Detroit, MI

IT Infrastructure Technician

Troubleshooting, configuring workstations, maintaining and repairing hardware and software on workstations
Provides out of hours assistance to users and colleagues by participating in the IT out of hours on call service
Provide assistance and technical knowledge to aid the implementation of projects
Manage all IT assets at site, including Out of Scope PCs, printers, network equipment, and software licenses
Provide support for assigned site(s) out of scope computers by completing installations, performing maintenance and/or upgrades and scheduled back-ups
Windows XP, 7, 10 workstation support
Working with vendors concerning existing products and escalation of issues if necessary

present

Phoenix, AZ

Cabling Infrastructure Technician

Phoenix, AZ

Von and Sons

present

Phoenix, AZ

Cabling Infrastructure Technician

present

Provide daily feedback on project progress to project manager and on the performance of technicians
Exhibit quality workmanship on all work and maintain collocation space cleanliness
Ensure usage of Personal Protective Equipment at all times while within the AWS Data Center environment & adhere to all AWS Safety & Security policies, practices and guidelines
Provides daily feedback on project progress to Project Manager / Foreman
Provide daily feedback on project progress to project manager / foreman
Provide daily feedback on project progress to project manager
Provide training for technical staff and develop standard operating procedures

Education Education

Bachelor’s Degree in Discipline Related

University of Washington

Bachelor’s Degree in Discipline Related

Skills Skills

Basic knowledge of the ITIL Change Management processes
Proficient in time management; the ability to organize and manage multiple priorities
Ability to script and code is a good bonus (Ruby, Python, perl, bash/ksh etc.)
Excellent judgment, tact, and decision-making ability
Knowledge of automation and configuration management tools (Chef/cfengine/Puppet)
Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of
Perform upgrades and additions to cabling infrastructure systems in order to increase functionality and usability
Basic – Intermediate – Advanced math skills
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
Strong analytical and problem solving skills

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Infrastructure Technician Resume Examples & Samples

WMQ (v5.3, v6, v7)
WBIMB (Message Broker) (v2.1, v5, v6, v7)
SSL encryption and certificate management
BMM
OS - UNIX (primarily RedHat/AIX), Windows)
Shell scripting skills
WMQ (v8)
IBM Tivoli Monitoring/Omegamon/ Wily MQ power pack
OS – Mainframe ,Tandem (AS400/HP Nonstop)

Infrastructure Technician Resume Examples & Samples

2 year College minimum in related technology field (Computer, Engineering, Science, etc.) or comparable job experience
0-1 years’ experience in an Operational / Service Management role
0-1 years of experience in an Change Analyst role or equivalent coursework
Basic knowledge of the ITIL Change Management processes
Basic understanding of Configuration, Incident, and Problem processes
The ability to work and team effectively with clients and other management personnel
Ability to work both autonomously and also within a team environment
Excellent English language skills (verbal and written)
Excellent awareness of different cultures and working practices across the regions
Experience working in an Operational environment
Willingness to work in a Global environment
Conceptual knowledge of other IT Services functions and their responsibilities
Review RFCs and determine if the RFC is of the required quality and is ready for approval, deferral or rejection based on RFC content and quality
Determine whether RFCs are suitable to become candidates for pre-approved changes to bypass the approval process based on defined criteria
Determine when to escalate to management as opposed to following established procedures, depending on the criticality and business driver of the anomaly
Assess RFCs after implementation and work with RFC Planning Manager / Implementer for more information to determine if a PIR is required before closing the RFC, and conduct / participate in PIRs
Support the other processes (Incident, Problem, and Configuration) with respect to Change Management during projects, service disruptions, etc
Ability to absorb rapidly new technical information and apply it effectively
Excellent judgment, tact, and decision-making ability
Empowered to make decisions regarding RFCs while executing on the established process, but demonstrate flexibility and business savvy in working with customers to understand business needs as well
Works under direct supervision; specific instructions are usually provided and work is reviewed at frequent milestones; determines when problems should be escalated to a higher level; there is an expectation that this individual will also be able to work under own initiative to achieve agreed goals; there are no direct reports to this role

MQ Infrastructure Technician Resume Examples & Samples

Key specific accountabilities. Performing the Connect:Direct, SFTP &/or Sterling Integrator (DTU) component design, development, testing, implementation and handover to the Run area of all project-driven change; adhering to Global Middleware standards and delivering to required levels of Quality, Timescales and Cost
Bachelors in Engineering or Masters in Computer Applications
Any other computer related degree/diploma
Strong UNIX skills
Basic knowledge on Mainframe, Tandem and Windows operating systems would be an added advantage

Cabling Infrastructure Technician Resume Examples & Samples

Direct oversight of installation and maintenance of copper and fiber cable infrastructure
Provide training for technical staff and develop standard operating procedures
Maintain accurate records and document problems and processes
Ensure that the technicians in the team understand all safety and badging procedures onsite
Ensure that Late Binding Technicians comply with all installation practices and also conduct audits to maintain quality on a regular basis
Conducts daily meetings with team and project goals/tasks for technicians
Full project ownership with ability to overcome adverse conditions and manage to a successful outcome
Track and prepare cabling for incoming equipment in advance
Report current status via ticketing system, provide status reports, and email
Provide daily feedback on project progress to project manager and on the performance of technicians
Reading and comprehending blueprints and building documentation / redline work
Ensure usage of Personal Protective Equipment at all times while within the AWS Data Center environment & adhere to all AWS Safety & Security policies, practices and guidelines
Extensive knowledge of cable infrastructure installation and testing
Complete understanding of industry cable test procedures and equipment for a variety of different cabling systems (copper / fiber test equipment, Fluke DSX, DTX , Network Analyzer, VFL etc.)
Ability to direct team members in installation and relocation of network equipment and cabling on a large-scale basis
Experience managing cable test management software, such as Fluke linkware, to maintain an accurate Cabling infrastructure database
Experience with fault isolating and troubleshooting cabling within live networks including LAN and WAN
Excellent written, spoken interpersonal communication and reporting skills
Understanding of test equipment (power meter / light source, OTDR, VFL, network analyzer, copper / fiber cabling test equipment)
Must work well with little supervision individually and in a team environment
Supervise technicians and provide on-the-job training when required
Must be able to direct a team effectively and efficiently
Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentations
Must be able to work at heights, off a ladder and in confined spaces, lift up to 18kg and move up to 23kg
Proficiency in Microsoft Office, Excel, and Outlook to document track and manage projects
Thorough understanding of Cat 6 and OM3 – OS2 fiber optic cabling systems
Experience of troubleshooting fiber optic network cables (Using fiber tester, power meter, etc.)
Several years data center structured cabling infrastructure
Basic networking knowledge
Project coordination / management experience

Cabling Infrastructure Technician Resume Examples & Samples

Installing server racks, connecting fiber / copper cables and power cords and taking care of basic configuration in line with internal SLA
Decommissioning of legacy equipment
Provide daily feedback on project progress to project manager / foreman
English & Local language fluency
Valid driver's license with clean records (Sydney Only)
Minimum 1 year of structured cabling experience
Minimum 1 year of experience working in data center and team environment
Experience working with various networking hardware such as multiplexers, routers, and switches a plus
Basic understanding of the electrical systems in critical data center operations
Basic understanding of the mechanical systems in critical data center operations
BA/BS in a technical field or equivalent practical experience

IT Infrastructure Technician Resume Examples & Samples

Support of Linux workstations (Red Hat Linux system )
Support internal user workstation
Troubleshoot, configure, maintain and repair workstation
Install and configure workstation, operating system, application and client/server software to ensure compatibility with existing software and hardware component
Working with vendors concerning existing products and escalation of issues if necessary
Documenting technical support request, production changes, and following-up until resolution
Linux server administration ( Dell Red Hat Linux system)
Server as the first point of contact for customer support for custom, hosted software as a service
Identify root cause to problems and acquire resolutions
Provide support for special projects
Maintains competency in installing, configuring, tuning, and problem solving for server system software
Perform day to day monitoring, maintenance and operational support
Windows XP, 7, 10 workstation support
Computer hardware break/fix
MS-Office 365 support
Support OS patch processes
Performs other duties as needed
2+ years’ experience with Red Hat Linux server
2+ years’ experience with any Linux workstation support
2+ years of experience with any of Microsoft operating system ( Windows XP, Windows 7, Windows 10 )
Strong hardware/software troubleshooting and network diagnostic skills are essential
Computer imaging and deployment experience
2+ years’ Microsoft Office 2010, 2013 and 2016 support experience
Proficient in Linux shell scripting
Strong Customer Service Skills

Infrastructure Technician Resume Examples & Samples

Understands and uses incident, problem and change management
Understands concepts of z/OS and subsystems
Basic understanding of Job Control Language (JCL) including writing and reading basic jobs
Can use scheduling tool and TSO Utilities
Good knowledge of Mainframe function and its benefits
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Is aware of change management process. Able to raise and implement standard changes and requests
Awareness of the basic risk requirements and procedures within a company
Understands Mainframe function and its components
Understands infrastructure change plans. Participates in any out of hours support activities and learns from senior colleagues
Can use TSO, write basic JCL, understand and perform basic activities in scheduling and code management tools. Understand the different Dataset types. Able to access and check job output (SDSF, VPW, EOSD, etc)

Senior Infrastructure Technician Resume Examples & Samples

Successfully lead a geographically dispersed installation team using project management skills; manage assignment across the team
Perform design, implementation, testing and troubleshooting of both copper and optical fiber for inside and outside cable plants
Plan, perform and/or assist in installing and maintaining voice, video, and data cable systems
Coordinate maintenance and installation of copper and fiber-optic cable plants, patch panels, and inter-connects
Physically install shielded and unshielded Category 3, Category 5, Enhanced Category 5, Category 6 copper; and Single and Multi-mode fiber-optic cable distribution systems
Installation from outlets to distribution point, pulling cable, fire stopping and pre-termination including organizing, forming, dressing and labeling cables to industry and DOD standards
Troubleshoot and resolve network media and components
Monitor health and performance of the network cabling and take corrective actions as necessary
Accurately test copper and fiber (multimode and single mode) cables to required certification parameters utilizing appropriate test equipment,
Diagnose and correct copper and fiber optic cable issues
Remove and properly dispose of superfluous cables
Determine closet and equipment layouts and install closet hardware including backboards, connecting blocks, racks, and patch panels and fiber enclosures
Install facility grounding infrastructure and perform grounding tests
Perform cable splices
Perform work in renovations and new construction environments and implement cut-over
Update documentation of all network cabling configuration upgrades, additions or revisions after implementation
Follow all Customer network security processes and procedures; ensure compliance with all Government policies
Provide operation and sustainment administration and services for day to day operation, maintenance (preventative, corrective, and perfective) of cable plant, equipment and configurations
Maintain accountability of network hardware, spares, test equipment and other related infrastructure components
Travel to secondary sites as required performing network equipment installation, maintenance and upgrades
6+ years related technical experience in Network and Transport technologies, tools, and techniques
4+ years experience with installing, testing, and repairing copper and fiber-optic cable runs, patch cords, and inter-connects
Demonstrated understanding of IP services to connect to NIPRNET, SIPRNET and JWICS (IPv4, VPN, IPv6, Multicast, QOS, SDN, SNMP, VOIP, VTC, etc.)
BICSI Installer, Technician or other similar certification
Ability to work independently with little direction and guidance
Security Clearance: active TS/SCI; eligibility for CI polygraph
Ability to work weekends and evening hours as required
BICSI RCDD or OPSD
CompTIA A+, Security +, or Network +
Bachelor’s degree in Information Technology or related field

Infrastructure Technician Resume Examples & Samples

Travels to remote resort locations to provide Information Technology (IT) support
Maintains departmental records and inventory of software and hardware assets
Updates LANdesk with accurate inventory information
Installs, troubleshoots, repairs, maintains, and upgrades all hardware and equipment
Adheres to company standards and maintains compliance with all policies and procedures
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
Performs well with frequent interruptions and/or distractions
Basic – Intermediate – Advanced math skills

Infrastructure Technician Resume Examples & Samples

Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems
Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary
Perform upgrades and additions to cabling infrastructure systems in order to increase functionality and usability
Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently
Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations
Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc
Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required
Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs
Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of
Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions
Achieve performance targets established by leadership for applicable Key Performance Indicators

Infrastructure Technician Resume Examples & Samples

Two (2) years of experience in computer/electronic systems hardware/software troubleshooting, maintenance and repair
Demonstrated technical expertise in the installation, repair and maintenance of PC hardware, software, printers, fax machines and telephone handsets
Ability to effectively analyze, troubleshoot and diagnose issues with computers, peripherals, cellular and voice systems
Basic understanding of networking concepts, protocols and technology including wireless networking equipment
Basic knowledge of voice systems (PBX/VoIP)
Skill in effective communication, both verbal and written
Ability to work weekends, holidays, rotating shifts and both scheduled and unscheduled overtime as business dictates
Must be customer service-oriented and possess good organizational skills
May be required to work a non-standard schedule which may include shift work (other than day shift) in a 24/7/365 operation
While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see
Occasionally may be required to lift moderately heavy objects up to fifty (50) pounds during the course of the workday

Infrastructure Technician Resume Examples & Samples

Responds to Service Desk referrals of end-user requests for help solving PC hardware, software, peripheral or production equipment related problems or issues
Prioritizes problems based on severity, urgency and impact to the business; tracks all outstanding incidents until successful resolution. May hand off extremely complex technical problems to higher-level support or other IT department staff if required
Troubleshoots any technical difficulty with PC hardware and software issues, Internet, network applications, configurations and peripheral equipment
Works with enterprise support groups and outside vendors to resolve problems or issues
Coordinates through the change management process to move, install, upgrade, remove and configure site IT assets and supporting infrastructure
Maintains the asset management system (additions/changes/deletions) for accurate tracking of all IT assets within the site(s)
Supports and conducts routine audits of site IT assets and processes to ensure compliance with established company policies and procedures, as well as compliance with Governmental regulations and policies

Infrastructure Technician Resume Examples & Samples

Partner with fellow engineers while managing incidents in UNIX environment for timely services recovery or outage prevention by use of general UNIX/Linux knowledge
Implementation of various scale change within UNIX environment
Take part or even drive UNIX project work to achieve key strategic deliverables
Be SME of chosen technical area
Manage user access related tasks/queries
Operational readiness – such as training exercises, sharing the knowledge, Junior staff mentoring, documentation
Proactive monitoring related activities
Deep understanding of UNIX and facilitating technologies
Knowledge of clustering/high-availability technologies (Veritas Cluster suite/PowerHA/ Pacemaker/RedHat HA)
Understanding of storage technologies (SAN, volume managers)
Networking knowledge (TCP/IP, VLAN, Port binding/trunking)
Knowledge of monitoring systems and understanding how to monitor large scale estate (Nimbus/Nagios)
General understanding of ITIL (Incident/Change/Problem management
Awareness of virtualization technologies (VMware, OpenStack)
Awareness of cloud and containerization technologies (Docker, OpenShift, AWS)
Knowledge of automation and configuration management tools (Chef/cfengine/Puppet)
Ability to script and code is a good bonus (Ruby, Python, perl, bash/ksh etc.)

IT Infrastructure Technician Resume Examples & Samples

Knowledge of Windows troubleshooting, including strong hardware troubleshooting
PC images, application install, and delivery
Windows 7 and 10 Operating systems
General knowledge and support expereince with Qlik C-suite
Hardware installation and setup of desktops, laptops and peripherals
End-user support experience (will be in direct contact with users)
Strong client facing experience and travel required
Knowledge and understanding the importance meeting SLA’s
Some networking support experience, routers, switches and wireless support
Strong end user support including virus removals, printing and connectivity issues and hard drive re-imaging and replacements, etc

Cabling Infrastructure Technician Resume Examples & Samples

Provide daily feedback on project progress to project manager
Provide regular feedback on the performance of technicians
Minimum 3 years of structured cabling experience
Minimum 3 years working in Data center environment
Minimum 3-5 years of experience leading group of technicians

IT Infrastructure Technician Resume Examples & Samples

Provides detailed personal advice and guidance to all users in the effective use of IT systems, products and services available to them
Maintain performance and availability to agreed Service Levels
Ensure the timely resolution of incidents, problems, changes as prioritised in agreed Service Levels
Ensure documentation is current and up to date
Ensure users are kept informed of progress at key stages within their request
Ensure that systems remain supportable, expandable, fit for purpose, and capable of delivering ongoing business value and benefit
Sets priorities, monitors progress and applies escalation procedures for incidents, problems and changes not progressing satisfactorily
Takes innovative approaches to problem solving and delivers inventive and creative solutions
Assist with the on-going deployment of VOIP telephony
Take ownership of the technical elements of relevant contracts within the domain
Provide assistance and technical knowledge to aid the implementation of projects
Maintain, configure and monitor telephony systems ensuring availability to all users
Interfacing with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance
Maintain, configure and monitor G4S and client radio equipment
Provides out of hours assistance to users and colleagues by participating in the IT out of hours on call service
Knowledge of Windows desktop operating systems (Win 7-10)
Knowledge of Microsoft Office products (Word/Excel/ PowerPoint/Access etc.)
Knowledge of Microsoft Active Directory inc. Active Directory Security and Distribution Groups, Organisation Units and Group Policy
Installation of software packages via a variety of tools e.g. LanDesk / Active Directory
Knowledge of Network topologies relating to WAN/LAN including TCPIP, Ethernet, ADSL etc
Knowledge of server architectures including Microsoft Server, DNS, RAID, redundancy
Good working knowledge of VOIP and PABX technology
Excellent communication and influencing skills in order to operate at all levels throughout the organisation
Good analytical skills for problem solving
Knowledge of VDI technologies eg; RDS, Citrix etc
Holds a full driving licence, or in the process of obtaining one. If you do not hold a full driving licence, you must pass your driving test within your 6 month probationary period

IT Infrastructure Technician Resume Examples & Samples

Problem management
Issue triage, investigation and coordination to closure
Collate data for Proactive Service Improvement Initiatives
Collate data for and help coordinate Capacity/Performance Management
On call support and ad-hoc overtime where appropriate
Strong analytical / problem solving skills
Possess effective communication skills both verbal and written, in order to communicate with a wide number of stakeholders including senior management
Works effectively with people
Planning and organisation skills – able to prioritise own workload and ability to escalate to Management where there is a clash on priorities
Information gathering
Questioning
Ability to work under pressure and meet deadlines (out of hours where necessary)
Be responsible for own learning and development
Demonstrate ability to work on own initiative
Formal qualifications required to operate at this level of specialization (typically an IT or generalist degree), together with relevant IT infrastructure experience obtained in a similar environment
Tandem Support
TACL
Pathway
Connect Direct
BASE24
Tandem Utilities (FUP & SCF, TMF & RDF)
Scheduling Toolset, preferably Multibatch & Event Timer

IT Infrastructure Technician Resume Examples & Samples

Executes processing flow in accordance with operating procedures to ensure the prompt and accurate processing of computer generated data. Ensures proper balancing and prioritization of workflow to optimize utilization of resources to meet customer requirements
Performs quality control and accounting checks on all outputs. Verifies print quality of output to ensure required customer standards are met. Verifies the output format to ensure alignment with established procedures
Identifies and solves problems affecting related electronic output, hardware and/or software. Interacts on a daily basis with internal and external customers, and/or vendors, support staff, and customer engineers for hardware maintenance
1-3 years of experience in Information Technology
MS Excel knowledge

Associate IT Infrastructure Technician Resume Examples & Samples

Assists in performing quality control and accounting checks on all less complex output. This involves verifying print quality of all output to ensure that it meets the standards required from the customer; verifying the proper format for output has been used utilizing established set-up and alignment procedures that have been established
Assists in maintaining less complex machines to achieve peak efficiency, by performing standard preventive maintenance on all machines, clean, oil, check belts. All less complex hardware problems are handled immediately
0-1 year experience in Information Technology

IT Infrastructure Technician Resume Examples & Samples

Provide support for assigned site(s) out of scope computers by completing installations, performing maintenance and/or upgrades and scheduled back-ups
Understand the interaction between the OS and applications
Anticipate the impact of changes and resolve problems as new OSs hardware or software versions are deployed
Manage all IT assets at site, including Out of Scope PCs, printers, network equipment, and software licenses
Be the contact for server support group in the event they need someone to physically work on the servers

Senior IT Infrastructure Technician Resume Examples & Samples

Takes a lead role in executing processing flow in accordance with operating procedures to ensure the prompt and accurate processing of more complex computer generated data. This involves taking a lead role in proper balancing and prioritization of more complex workflow in order to optimize utilization of resources to meet customer requirements. Takes a lead role performing more complex work accordingly through the use of printers, automated mailing systems, sorters, and Jet Vision equipment. Knowledge of more complex associated software used to maintain acceptable level of performance
Takes a lead role in performing quality control and accounting checks on more complex output. Verifies print quality of more complext output to ensure required customer standards are met. Verifies the output format to ensure alignment with established procedures
Takes a lead role in maintaining more complex machines to achieve peak efficiencies, by performing standard preventive maintenance on all machines, clean, oil, check belts. Ensures more complex hardware problems are immediately addressed
Takes a lead role to identify and solve more complex problems affecting electronic output; Hardware and/or software related. Takes a lead role in Interacting on a daily basis with internal and external customers, and/or vendors, support staff, and customer engineers for hardware maintenance

Infrastructure Technician Resume Examples & Samples

Provide IT infrastructure administration within multiple sites of Texas Capital Bank
Provide Level 2 support for incident response and escalation
Provide Level 2 support for Data Center and Remote locations
Provide Level 1 support for audio/visual equipment
Manage and support UPS, PDU, KVM and Out-of-Band equipment
Deploy physical network, server and storage hardware
Follow policies, procedures and internal controls in support of asset tracking and routine preventative maintenance of UPS, HVAC, Backup Generator and Fire Suppression System
Interact with other teams for voice/data networking, server/storage and desktop support
Maintain a high level of knowledge regarding the clients computing environment
Must demonstrate strong sense of urgency regarding solving end-user issues
Efficiently and effectively solve problems regarding system errors or usage issues
Maintain a high level of teamwork and communication
Associates degree in a computer-related field preferred
2+ years of experience supporting cabling and rack space for MDF and IDF infrastructure
2+ years of experience installing network, server and storage hardware (preferably Cisco, Dell and NetApp)
2+ years of experience supporting UPS and PDU (preferably APC)
2+ years of experience managing HVAC, Backup Generator and Fire Suppression System
1+ year of experience supporting audio visual equipment
Ability to travel by car or plane to remote locations including overnight stay
Ability to perform after-hours work for scheduled and unscheduled maintenance
Ability to make good judgments, decisions, negotiate and problem solve
Ability to understand and clearly communicate technical information to non-IT personnel
Must be able to minimize downtime by rapidly diagnosing and resolving problems
Be able to track and document information regarding troubleshooting techniques

Infrastructure Technician Resume Examples & Samples

State of Washington 06 Journeyman or Trainee card is required
Minimum 2+ years’ experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems
Proven ability to install, terminate & test low voltage cables & fiber optical cables to include twisted pair cable, coax, power limited tray cable, stranded & solid conductor low voltage cable, single mode & multi-mode fiber optical cables
Industry and manufacturer specific experience and/or certifications preferred (examples: BICSI, Panduit, Commscope, Siemens, Corning, Leviton, Ortronics, AV, Fiber Optic, Paging, etc)
Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security & wireless systems

Infrastructure Technician Resume Examples & Samples

Professional knowledge related to incumbent's position, team, and department
Ability to absorb professional knowledge quickly and develop skills
Ability to draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required
Ability to recognize job-related problems and to analyze root causes using existing techniques or tools, prepare and recommend solution alternatives
Ability to understand team’s mission and objectives and align person objectives, goals and aspirations to the team’s objectives
Ability to coordinate activities of less experienced or less knowledgeable team members
Challenges the validity of given procedures and processes with the intent to enhance and improve
MQ infrastructure Components,
Distributed Queuing / Client Connectivity
Clustering
WMQ Security Setup (SSL, OAM)
Broker Infrastructure components
Broker administration
Flow deployment
Security Setup
WMB development, Toolkit, ESQL coding
Z-OS basics
ITM 6 Monitoring for WMQ and WMB
Wily monitoring for IBM MQ

IT Infrastructure Technician Resume Examples & Samples

Providing internal support for laboratory, office and production environment deploying PC hardware, installing software applications and PC imaging
Troubleshooting, configuring workstations, maintaining and repairing hardware and software on workstations
Installing and configuring workstations, operating systems, applications and client/server software to ensure compatibility with existing software and hardware component
Working with vendors to ensure the proper set-up of existing products and escalation of issues as needed
Documenting and communicating technical support requests and production changes
Asset and inventory management
Support OS Patch processes for Office, Laboratory and Engineering areas
Installing, upgrading and supporting local printers and peripherals
Troubleshooting basic network connectivity issues
Providing technical support for configuring and deploying tablets
Strong hardware/software troubleshooting and network diagnostic skills
Ability to utilize analytical skills to resolve complex computer design issues for various hardware and operating systems
4+ years of experience with MS-DOS, Windows 95&98, Windows 2000, Windows XP, Windows 7, Windows 10
4+ years of support experience with Microsoft Office 2010,2013 & 2016
4+ years of application experience with McAfee products
Solid understanding of Active Directory environment
First and second level support experience
4+ years of experience imaging/staging/deploying personal computers
4+ years of experience repairing hardware on personal computers
4+ years of experience troubleshooting network/standalone printers
Strong Customer Service and analytical skills
Experience working in a TCP/IP based network environment
Knowledge of Microsoft Exchange mail system
CAD system support experience
Manufacturing or lab support experience
Experience with Legacy hardware and software (i.e. MS-DOS, Windows 98, etc.)

Infrastructure Technician Resume Examples & Samples

Attendance at any pre-implementation walkthroughs, approval meetings or GO / NOGO decision meetings
Implement change on date requested
Keep Client informed of progress
Monitor success of change or fix any problems as a result of change
Close off CIA and CDIM on successful implementation of change
Resolution of Problem Records via the SERVICE CENTER system. (15%)
Take ownership of Problem records assigned to you
Create/Amend operational aspects of the problem – OPC, JCL (via CDIM), RACF etc
Implement changes as a result
Keep problem record updated with progress of the task
Monitor the success of the task, fix any problems
Close off Problem once fix has been applied
Advice/guidance to development and other Mainframe teams recommending technical solutions (5%)
Identify and resolve in-efficiencies within the mainframe applications and introduce enhancements as appropriate. (5%)
Develop in self and others deep knowledge and understanding of systems development process, infrastructure / service development process and specialist areas of technology. Be responsible for own learning and development, and support others in their development. (5%)
To work as part of a team, focused on the delivery of business and functional objectives to the agreed deadlines, quality and budget. (5%)
TWS (Expert)
JCL (Expert)
DB2 (Familiar)
IMS (Familiar)
CICS (Familiar)
RACF (Familiar)
CDIM (Advanced)
REXX (Advanced)
IBM Utilities (Expert)
TSO/ISPF (Expert)
Endevor (Advanced)

Cable Infrastructure Technician Resume Examples & Samples

Installation of fiber optic cabling systems, transport equipment and fiber optic cables
Able to safely and efficiently work independently and within a small work group
Knowledge of secondary DC power work, wire wrapping, fiber testing, BICSI Certification is all a plus
Ability to work at heights, including frequent ladder use and operation of scissor lifts
Present self in positive, businesslike manner

Senior Infrastructure Technician Resume Examples & Samples

To provide 3rd line and SME support to Barclays File Transfer environment, primarily supporting connect direct and sterling file gateway technologies as well as SFTP on in house developed solutions
Represent Middleware by operating as Middleware Technician, providing key input into technical designs for a variety of projects
This role will also provide SME and 3rd level support for Sterling Integrator and Connect Direct technologies as well as SFTP on in house developed solutions
Responsible for the implementation of all changes to MFT components, from request for change or project initiation through to deployment and review, to supporting the continued availability, effectiveness and risk compliance of the infrastructure
To proactively maintain or enhance computer systems/infrastructure components and services, maximising use of available resources to ensure that business objectives are met and deliverables achieved to agreed timescale, budget and quality
Provide incident support where escalated from L1/2 teams
To take responsibility for completing tasks, focusing on requirements and planning to meet client needs, which the job holder helps to identify, advise and recommend technical solutions based on experience and Industry knowledge
Provide leadership and coaching to junior members of staff so that they understand and are aligned to the goals and culture of Middleware, PaaS and O&T
Is able to clearly communicate difficult messages to business stakeholders with confidence in the event of dealing with Project escalations
4 + years of experience connect Direct installation and configuration on Unix, Mainframe or Windows
4 + years of experience Secure+, TLS encryption and certificate management
4 + years of in depth experience of working in a 2nd/3rd line IT support or project delivery environment (previous experience within Middleware, IBM or related technology)
File Agent
Sterling Integrator