Infrastructure Technical Analyst Resume Samples

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D Barrows

Dolly

Barrows

97968 Feest Path

New York

+1 (555) 639 7160

97968 Feest Path

New York

Phone

p +1 (555) 639 7160

Experience Experience

New York, NY

Infrastructure Technical Analyst

New York, NY

Steuber Inc

New York, NY

Infrastructure Technical Analyst

Perform database performance monitoring and tuning, and participate in capacity planning
High work standards and high bandwidth for work
Initiate/execute the optimization initiatives, process and productivity improvements identified
Review and take steps for improvement opportunities in the DB operations either through process or automation improvement initiatives
Manage the unit Key Performance Indicator (KPI) in accordance to its agreed frequency
Follow change management procedures to perform all changes within the environment
Partner with the responsible platform teams, Problem Management teams to develop and ensure solutions are globally implemented

San Francisco, CA

Rohq-cti-infrastructure Technical Analyst

San Francisco, CA

Stokes, Steuber and Lowe

San Francisco, CA

Rohq-cti-infrastructure Technical Analyst

Audit network infrastructure and offers recommendation to eliminate risks or improve network uptime
Participate in the high severity issue fault isolation and service restoration meeting related to network with incident management
Determining trends and assisting management in devising proactive steps to address negative trends
Developing and delivering reports and metrics for management
Identify SPOF on critical network components and facilities including that of the service providers (telcos) affecting banking and call center services
Identify SPOF on critical network components and facilities including that of the service providers(telcos) affecting banking and call center services
Manage internal, external, regulatory and other audits end-to-end, providing proper perspective on risks and issues

present

New York, NY

Senior Infrastructure Technical Analyst

New York, NY

Schumm-Jones

present

New York, NY

Senior Infrastructure Technical Analyst

present

Work with developers and ethical hack teams to close development and infrastructure findings for external and internal facing applications
Troubleshoot application and database performance issues and provide performance tuning services
Work with development teams to define, submit and then track infrastructure procurement requests
Responsible for on-boarding and integration of in-house developed and third party applications into common technology stacks and processes
Extend common set of monitoring capabilities to application support teams
Define and implement application/database COB strategy and facilitate COB application testing
Deploy firewall, proxy plug, LB, WideIP and SSL for all applications

Education Education

Bachelor’s Degree in Computer Science

The Ohio State University

Bachelor’s Degree in Computer Science

Skills Skills

Good Environment for mobility (Good works, Good Connect, Good Access)
Ability to provide clear and detailed documentation of program management functions and project plans
Exchange high availability and capacity planning (E2K10 Database Availability Group)
Resilient and highly responsive in overcoming adversity, ability to work through a multitude of challenges/obstacle in order to achieve the desired end result
An excellent track record in process controls, problem solving, service delivery, and customer interaction
Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload
Ability to work in a fast-paced, technology operations environment
Strong interpersonal & relationship building skills
Ability to lead initiatives across technology disciplines in a matrix organization
Knowledge in archiving and email policy management

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Infrastructure Technical Analyst Resume Examples & Samples

4-7 years of Information Systems experience with a focus on Infrastructure engineering and operations
4-7 years of Customer Service experience in an IT front office environment
Solid experience with all Microsoft Back Office Products in a large enterprise environment (such as SQL, IIS, SMS/SCCM, Exchange)
Technical Experience with Windows 2008 OS / 2012
Excellent written and verbal communication skills with strong ability to influence
Effective problem identification and resolution skills working with remote assets
Excellent organizational skills with the ability to put ideas into tangible form
Demonstrated advanced troubleshooting skills
Able to engage at multiple levels: developer to C level leaders
2 years of post-secondary education, certification, or equivalent experience

Rohq-cti-gida-infrastructure Technical Analyst Manager Resume Examples & Samples

Degree holder and/or minimum diploma holder
4 - 7 years of experience in Information Security/risk control is preferred
Knowledge and use of Microsoft Office products and communication skills in English are required
Have strong planning and organizational skills; able to apply logical and analytical skills to affect outcome
Be flexible and able to effectively manage several projects simultaneously
Able to work with Global teams to track performance, communicate expectations, anticipate/recognize problems and escalate appropriately
Ability to interact and communicate both written and verbally with multiple layers of management as well as Global and Local ISOs
Have capacity to communicate with both the Business and the Technology groups to effectively facilitate issues and requirements
Strong written skills are required in the documentation of process control manuals
Able to help motivate team members and project owners to successful completion of required project

Infrastructure Technical Analyst Resume Examples & Samples

Provide expert level technical support on conference calls with cross functional partners throughout the technology organization. Conduct in depth technical investigations of ongoing incidents involving degraded network performance
Collaborate directly with Global Network Integration and Architecture & Technology Engineering teams on large-scale projects. This includes design reviews for technical soundness and operational supportability of proposed deployments
Maintain written operational procedures for the NCIS. This includes document reviews at predefined intervals, ad-hoc procedure updates in response to operational events, and consistently high quality document management such that NCIS Procedure documents are ready for audit/scrutiny at any time
Perform pre-defined configuration assurance / standard build checks to satisfy Risk and Control and Safety & Soundness initiatives as part of proactive configuration management of all NCIS managed technology infrastructure. This includes validating proper configuration on all redundant ‘A/B’ pairs, validating all infrastructure is configured in accordance with document engineering standards, and formulating remediation plans when exceptions are identified
Escalate internetworking design/architectural issues to Architecture/Network Engineering teams for further analysis. Work collaboratively with Engineering counterparts to achieve a design solution to the issues identified during the course of working through operational incidents. Evaluate issues for ‘global exposure’ relative to the install base of the hardware/software solution in question. Ensure the remediation plan accounts for remediation of the full exposure
5+ years of experience in providing network operations support; experience supporting a network with 1000+ nodes is preferred. NOC (Network Operations Center) experience is highly preferred
Expert level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
Expert working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
Strong working knowledge of network protocol analysis using industry standard toolsets such as Niksun NetVCRs, Ethereal Wireshark, etc.; familiarity with Netflow data exports and data collection/analysis
Strong working knowledge of IPSLA probes, application specific network performance analysis, and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
Strong working knowledge of common security threats facing enterprise networks including DDOS (Distributed Denial of Service) and various defensive mechanisms and threat mitigation strategies
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must be aggrsessive but also professional. Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
Effective prioritization skills and high energy. Ability to work in a fast-paced network operations environment. Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational and project based workload
High sense of urgency and commitment to exceeding customer expectations. Strong personal work ethic, inspires excellence and enthusiasm amongst peer group
Ability and willingness to operate within tightly controlled operational procedures. Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders

Rohq-cti-infrastructure Technical Analyst Resume Examples & Samples

To serve as level 1 and level 2 escalation for Network Engineer during off-hour support and weekends
Build/expand network infrastructure depending on business needs. Project Management skills is a plus
Audit network infrastructure and offers recommendation to eliminate risks or improve network uptime
Provide monthly report of component-level uptime, link utilization, project-related activity, and SLA metrics
Document process and procedure to ensure consistency in the approach of network troubleshooting
To maintain mission critical network devices running on 24x7 and drive maximum uptime for the company’s network infrastructure
To minimize the occurrence of SEVERITY 1 and High sev 2 incidents and lower down the restoration time. Notify incident management immediately upon received of the critical service outages . Participate in the high severity issue fault isolation and service restoration meeting related to network with Incident Management. Participate in the Service Quality meeting with Problem Management for any high severity issues
To resolve client issues and/or requests through agreed SLA
9, Pro-actively monitor all WAN circuits and LAN uplinks
Identify SPOF on critical network components and facilities including that of the service providers (telcos) affecting banking and call center services
Perform assigned regional tasks that are align to the CIS ROHQ objectives
Candidate should be very familiar with CISCO Technologies. Minimum CCNA certification required
Candidate should have advance knowledge on the following technologies

Infrastructure Technical Analyst Resume Examples & Samples

Ensure high-levels of customer service and satisfaction
Help to achieve and maintain productivity and quality objectives with individual contributions
Participate in continuous process improvement initiatives
Actively participate in self-improvement and training curricula to fulfill competency requirements
Experience in customer support
Experience in working in a controls-focused environment highly desirable
Good knowledge of Office products (Word, Excel, PowerPoint, etc.)

Rohq-cti-infrastructure Technical Analyst Resume Examples & Samples

Build/expand network infrastructure depending on business needs
Project Management skills is a plus
To minimize the occurrence of severity 1 and high severity 2 incidents and lower down the restoration time
Notify incident management immediately upon received of the critical service outages
Participate in the high severity issue fault isolation and service restoration meeting related to network with incident management
Participate in the Service Quality meeting with problem management for any high severity issues
Pro-actively monitor all WAN circuits and LAN uplinks
Identify SPOF on critical network components and facilities including that of the service providers(telcos) affecting banking and call center services
VoIP/QoS
MPLS
IPSEC
Routing – OSPF/BGP/EIGRP/RIP
Switching – VLAN/TRUNKING
Checkpoint Firewall
Riverbed
Cisco Call Manager and Avaya ACD
Good communication skills is a must
Knowledge in ITIL is a plus
Candidate must possess at least a Bachelor's/College Degree, Information Technology, Computer Engineering and/or equivalent
Must be willing to provide on-call support and/or must be willing to work extended shifts or weekends when required
At least 2 year(s) of working experience in the related field is required for this position

Rohq-cti-infrastructure Technical Analyst Resume Examples & Samples

Work according the service level objective to ensure VR MAC requests are completed and VR Incident tickets are resolved in a timely fashion and properly documented
Escalate difficult to resolve issues to L2/L3 teams and keep the customer updated of the progress
Determining trends and assisting management in devising proactive steps to address negative trends
Participate in testing new tools; developing operational requirements and documenting testing
Ensure that Corporate CITMP and Security policies related to voice recording MAC work are followed
Technical background with basic understanding on Voice Recording systems with at least 4 years related experience
Experience in a financial services environment is desirable but not mandatory
Ability to organize, prioritize, and schedule work assignments
Fluent written and spoken English

Infrastructure Technical Analyst Resume Examples & Samples

The individual needs to have a good understanding of the dynamics of a busy and demanding support environment
Previous experience in working in exchange environment is preferred
Must be able to deal with all levels of individuals in a fair and professional manner, coupled with the confidence to adhere to agreed procedures to avoid unwarranted risks
IT Support based qualifications/training
ITIL qualifications
Bachelor’s degree in Computer Science or equivalent experience (desirable)
Certifications in Exchange 2007 and 2010 or equivalent experience (desirable)

Senior Infrastructure Technical Analyst Resume Examples & Samples

Streamline and standardize application release processes
Work with development teams to define, submit and then track infrastructure procurement requests
Assist in defining authentication requirements and facilitate deployment of SAML, Kerberos, MFA and siteminder
Define and implement application/database COB strategy and facilitate COB application testing
Web technology admin supporting enterprise application
In-depth understanding of application support
Automation experience using scripts and tools
Experience in management of website architecture implementation
Experience in web technologies such as JVM, Apache Web servers, application servers such as Weblogic, Tomcat, WebSphere
Understanding of production change management process
Application monitoring
UNIX/Linux experience for setting up web application environments
Web Servers: Apache Tomcat, Oracle Http server, IBM Http
Application servers: Weblogic 10, 12c, Tomcat
JVM: Sun JDK & Jrockit
Server operating systems: Linux, UNIX, Windows
Scripting: Bash, Perl, and WLST
Build and Deployment tools: Jenkins, SVN, CVS, Maven, Git
Database: Oracle, MySql
Graduate / Postgraduate degree in computer science

Rohq-cti-infrastructure Technical Analyst Resume Examples & Samples

Understanding and experience of maintenance, customization and support of the IBM z/OS operating system and sub-products
Understanding and experience of maintenance, customization and support of OEM products used within the z/Series environment
SMP/E skills
Understanding of Hardware Configuration and associated software tools
Working knowledge of proprietary debugging and problem determination tools
Working knowledge of the Assembler programming language
Knowledge of REXX

Rohq-cti-infrastructure Technical Analyst Resume Examples & Samples

Strong functional knowledge of the technologies supported by the team
Ability to represent the team and wider Data Centre in key planning sessions with CATE (Citi Architecture and Technology Engineering) and Business representatives
To be able to manage activities ensuring adherence to Information Security Policy, CITMP policy and corporate standards
Ability to pick up new technologies quickly
Provides evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Strong understanding of FTP, SSL , TLS and Encryption technologies
Strong knowledge of Connect Direct/NDM technology
Strong knowledge of Unix, Windows and/or Mainframe platforms

Rohq-cti-infrastructure Technical Analyst Resume Examples & Samples

Working with partners in-region across all the technology sectors, and globally within Citi Technology Infrastructure
Able to work with people from different levels independently with minimal supervision
Certified in at least one of the following: CISA, CISM, CRISC, CISSP will be advantageous

Infrastructure Technical Analyst Resume Examples & Samples

Utilize metrics to identify operational improvement areas, perform daily review of KPI deliverables to meet the goals of the organization, identify improvement opportunities and drive them in collaboration with the functional teams for implementation
Partner with the responsible platform teams, Problem Management teams to develop and ensure solutions are globally implemented
Ensure approved procedures are not deviated against the policies defined by the regional Risk, Control and Compliance teams, by performing regular checks on the production environment
Provide evaluative feedback and service improvement suggestions to the management based on analysis of factual information picked up from different information sources. E.g. Global wellness reports, Major Incident Ageing reports, internal deep dives on incident, change tasks executed by platform teams, Shift hand over reports and feedbacks received from the internal and external clients of Production Operations
Provide Production Operations management with pro-active communications to ensure situational awareness of significant planned and/or unplanned activities that may result in potential service disruptions
Perform validation of the solutions getting implemented by the functional teams prior to the task closure process, to ensure the issues are addressed in a systematic and timely fashion that will prevent repetitive failures
Provide weekend coverage and oversight for all major changes and roll outs impacting APAC businesses, as well as those supported from APAC to other regions, ensuring round the clock updates to Senior Management
To maximize service uptimes, ensure and continuously improve service quality and timely deliverables leading to enhanced client service experience for the clients of Productions Operations
Achieve improved satisfaction in service delivery by the Prod ops teams maintaining the service quality to the clients, leading to a far enhanced client experience/feedback
Build out an effective internal process that can prevent potential severity incidents and thus saving cost to business. The role holder is able to pin point at the various issues surrounding Service Quality, missed opportunities, Human errors, Procedural errors committed by the teams
Key decisions in terms of validating the correct root cause identification, corrective/preventive actions and how effectively will the actions address the recurrence of similar error in the future
Perform oversight and efficiency reviews for Command Center Operations. Act as a point contact for workload integration or insourcing of work into the global Command Center Operations model
Education and Training: Bachelor’s degree in Business, Computer Science, or related discipline required
5-7 years working in a process-driven environment
5-7 years of interacting with a demanding customer focused service delivery organization
5-7 years of experience with IT process related industry best practice service delivery framework and IT service management standards such as (such as ISO 20000-1:2005)
ITIL v3 certification is preferred
A Service Management Green Belt will be an added advantage, as it can contribute to process improvement and efficiency using Six Sigma and Lean methodologies
Good understanding of ITIL methodology and demonstrated proficiency in the ITIL v3 framework
Strong “Command & Control” presence. Industry recognized trouble shooting methodology to be able to ask the right questions
Experience: 5-7 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred. Technical expertise on one or more of the following disciplines is required: Distributed Systems, Mainframe, Storage, Network, Web/Application/Middleware services,
Conduct continuous organizational efficiency review and provide recommendations to the Service Management lead and Production Operations managers
Ensure procedural and global consistency through partnership within Production Operations managers
Conduct and facilitate improvement initiatives to develop and implement solutions to existing operational inefficiencies or problems
Conduct value add analysis for migration workload to ensure lean efficiencies are initially applied from external teams to Service Monitoring and Level 1
Create and conduct initiatives to improve overall operational efficiency within Command Center
Conduct periodic reviews to continuously improve services and reduce cost
Provide financial analytics to global/regional management of organizational initiatives
Prepare materials and present progress and accomplishments to senior management
Drive technical projects including project tracking, analysis, and automation opportunities
Maintains effective working relationships with IT and other key stakeholders
Ability to lead initiatives across technology disciplines in a matrix organization

Virtual Infrastructure Technical Analyst Resume Examples & Samples

Implementation, support and management of software platforms for applications and tools
Research, plan, install, configure, troubleshoot, maintain and upgrade software and operating system
Collect system information, analyze and evaluate
Report system health information to management
Document system problems and resolutions for future reference
Troubleshoot and resolve hardware, software and connectivity problems
Record and maintain hardware and software inventories, site and/or server licensing, and user access
Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems
4 years of experience in a similar environment supporting a Virtual Server Environment
Software engineering methodologies
System Administration Experience
VMware Products, ESX, vRealise Automation, vCloud Director and Virtual Center
TCP/IP and LAN Technologies
Systems/Network Monitoring Concepts
Windows, Linux and data storage
Experience with a scripting language such as Chef, tcl, Perl, Python, and writing shell scripts
Ability to learn and support new hardware, software and operating systems
Problem solving skills to help identify and resolve issues
Ability to investigate and analyze information and to draw conclusions
Ability to plan, implement, test, and troubleshoot system software
Knowledge of computer flow charts and of programming logic and codes
Ability to communicate technical guidance and instruction to users on the use of applications and systems
Ability to write technical instructions in the use of programs and/or program modifications
Records maintenance skills
Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users
IBM AIX Administration

Infrastructure Technical Analyst Resume Examples & Samples

Ensure any issues encountered are addressed in timely manner and in accordance to unit escalation procedure
Perform risk and impact assessment for new change activities introduced into the production environment
Resolve database related problems to make sure the service availability
Evaluate/assist in the resolution of application related problems
Initiate/execute the optimization initiatives, process and productivity improvements identified
Manage and guide the 24/7 production support team for the databases availability
Bachelor’s degree preferably in Engineering or Computer Science
8+ years of strong hands-on experience in managing and supporting large RDBMS of a large enterprise
High work standards and high bandwidth for work
Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues
Unix Shell Scripting capabilities
Scripting capabilities in shell and Oracle PL/SQL
5 to 8 years hands-on experience supporting: Oracle/MS-SQL RDBMS

Infrastructure Technical Analyst Resume Examples & Samples

Applies good understanding of concepts and procedures within own customer operations area to resolve issues
Involves in documentation of supported systems and related procedures and may participate in COB technical recovery planning and testing. May also interface with other technology areas to ensure that the support requirements for traders are met
IPC Alliance certification
IPC Unigy certification
Good understanding and support for NICE voice recording NPR 3.2 & NIM4.1
Good exposure to Trade floor support experience
ITIL training and certification status is an advantage
Good working knowledge of Microsoft Word, Microsoft Excel
Enjoy working in a fast pace environment

Infrastructure Technical Analyst Resume Examples & Samples

Provide a broad range of Business analytical support to the senior management to facilitate them in the planning and execution of new business initiatives and strategies
Assist in preparing the Monthly operating review PowerPoint pack for Senior Management review
Work closely with Country Operations heads, Technology Heads and Infrastructure Heads on a regular basis. (Global and Regional)
Lead/Execute Regional Programs across all Asia/EMEA countries (send dashboards/conduct stakeholder meetings/send/follow up on minutes, escalate on risks/issues)
Excellent communication skills (required to be business facing)
Excellent analytical and interpersonal skills

Infrastructure Technical Analyst Resume Examples & Samples

Being computer science or engineering related university degree
Rich Avaya or Cisco based voice system knowledge and practical working experience, 3+ years working experience for daily operation and project delivery on a medium or large sized voice environment, supporting experience in contact center will be advantage
Knowledge and working experience for a daily operation on VoIP environment
Strong operational processing concept on change management, incident and problem management
Avaya ACACN/ACACS or Cisco CCVP certification is a plus
Knowledge and working experience for voice adjunction system, such as NICE recording system, IVR system or CMS system, is better
Documentation accountability
Sound interpersonal communication and coordinated skills
Sound English both in oral and written

Infrastructure Technical Analyst Resume Examples & Samples

Managing, escalating technology Incidents, facilitating resolutions and recommending service improvements, across functions like Batch processing, Data transmission, Process automation, Deployment services, which are key to the success of Production Operations in its entirety
Proactively engaging with clients on new initiatives at the planning/development stage itself, strengthening support abilities to help predict certain outcomes, be able to pin point at the various issues surrounding missed opportunities, Human and/or Procedural errors committed by the teams, validating root/contributing causes and corrective/preventive actions to see how effective they will be when enforced
Ability to leverage business acumen, cultural knowledge, and language skills to provide excellent customer service to each country based on their language and cultural background
Creating and delivering business presentations to senior management including metrics based contents
Specialized Knowledge, broad technical knowledge base requirements: Familiarity with the following technologies: MVS, UNIX, Windows, storage environments (Tape, SAN, and NAS), network solutions (LAN, WAN, 3rd party connections, dedicated circuits), web/application/middleware services, Tivoli, Autosys Job Schedulers, and Connect: Direct data transmission and business applications

Rohq-cti-infrastructure Technical Analyst Resume Examples & Samples

Design and implement Executive MIS reports utilizing QlikView/QlikSense and Microsoft Excel and Microsoft Access
Design and maintain SharePoint as a platform to distribute metrics and other MIS reports
Liaise with management and other key stakeholders to clearly identify requirements and specifications for MIS reports to be developed in QlikView/QlikSense
If needed, provide back-up to MIS team in preparation and presentation of the Global MIS deck and dashboard to stakeholders
Maintain process and technical documentation pertaining to Qlikview, SharePoint, MS Access and MS Excel macros
Experience in Qlikview is required
Experienced in maintaining large amount of analytics data
Experience and proficiency in Visual Basic Advanced/Scripting, Standard Query Language (SQL)
Experience with databases (Oracle/Sybase/SQL Server), including design, developing queries, reports and macros in a dynamic environment
Experience with other Business Intelligence rules is an advantage
Knowledge in HTML5 and PYTHON languages is also preferred
Stakeholder Management – Ability to properly take into consideration the various priorities of stakeholders and build consensus on a workable plan and timelines to deliver on stakeholder requirements in an orderly manner
Communication - Excellent oral and written communications skills; Must be articulate and persuasive
Change Agent - Ability to drive change to business practices by working effectively
Self-starting with the ability to multitask and prioritize
Teamwork - Must be able to work in a team environment, listen and work well with others; Team-oriented, client-focused and open to different ideas/viewpoints
Organizational Skills – Capable of prioritizing and multi-tasking in a dynamic, fast paced environment
Strong analytical skills with follow-up and problem solving capability
Ability to analyze a process and recommend ways to improve quality, controls, and efficiency

Infrastructure / Technical Analyst Resume Examples & Samples

Manage projects across Procurement, Architecture, Applications Development and Infrastructure technical teams, overcoming issues, escalating exceptions and meeting stringent deadlines
Scheduling of tasks with system administrators and database administrators in support of strategic applications
Provide Infrastructure support to the ISG team, with an initial focus on a portfolio of ISG EMEA and NAM applications
Co-ordinate on-boarding of new projects, documenting requirements, architecting solutions and developing appropriate project plans
Co-ordination of Continuity of Business tests for multiple applications
Gain experience of and provide technical assistance for Work Fusion– Robotics platforms
Co-ordination of systems and database maintenance changes across a number of applications, examples include web certificate renewals, java patch upgrades, database upgrade\migrations
Respond to issues raised by audit and compliance across a portfolio of applications
Work with PM to address End of Life (EOL) and End of Vendor Support (EOVS) components within multiple tech stacks
Extensive years experience, gained in an Infrastructure, Development or Production Support role
Working knowledge of UNIX/Linux environment (shell Scripting, Java/J2EE, Web Logic, Autosys)
Good understanding of Sybase and Oracle Database concepts including Store Procedures, Triggers, Database Packages, Database Constraints, Indexes
Experience of working in a team-oriented, collaborative environment
Ability to rapidly adapt and respond to changes in environment and priorities
Excellent communication, problem solving and analytical skills
Ability to elicit co-operation from senior management and other departments
Flexibility with working schedule, changing priorities and tight deadlines
Ability to work on multiple tasks simultaneously in a high-pressure environment
Experience of coordinating geographically distributed and culturally diverse work-groups
Understanding of IP network infrastructures is desirable
Working knowledge of NAS protocols (CIFS, SMB, NFS) is desirable

Infrastructure Technical Analyst Resume Examples & Samples

6 to 8 years of strong hands-on experience in managing and supporting large RDBMS of a large enterprise
Oracle/MS-SQL/DB2 certifications with hands-on experience is a significant advantage
Unix Shell Scripting capabilities with DBA experiences
In-depth knowledge of the Oracle/DB2 RDBMS and database administration best practices

Infrastructure Technical Analyst Resume Examples & Samples

Local infrastructure and user support including oversight of key platforms: application servers, client desktops/file servers, voice, network, and regulatory compliance
Coordinate with regional groups and serve as local hands for upgrades and installation of hardware and software, ensuring systems are operating correctly
Responsible for assuring that systems backup and security procedures are being followed on applications. Assure adherence to corporate policies and standard
Oversee that Network and Servers indicators and metrics maintains operations at quality standards established
Working with regional and global teams, Install, configure, and maintain software, applications, file servers (physical & Virtual), networks, network cabling, and other related equipment, devices, and systems
Oversee and coordinate with other technology functions and users the installation and documentation of new facilities and enhancements for telecommunications and servers hardware/software
Assist in resolution of local incidents and problem management follow up tasks
Follow-up on all outstanding trouble reports and implement quality assurance measures to improve network/servers uptime
Work with regional and PMO team assisting with local project implementation
Escalate and manage user communication with local business heads
Maintain up-dated information on Procedures Manuals of Service Desk Area
Follow change management procedures to perform all changes within the environment
Assist with local operation to ensure applications are completed on a daily basis, including all interfaces related to customer’s backend process and transmissions, on-line customers systems, regional/global interfaces to other systems (Edealer-Treasury, Fincon, Credit Administration, Compliance and others) through coordination with RDC and other available technical contacts
Co-manage RPC (Residual Data Center Operation) and maintain all control and technology standards, including any activity related to the two operator shifts, making special emphasis on the quality, timeliness and accuracy of all services rendered
Optimize the resources utilized in providing the RDC’s services
Support the CIB-PR technology on technology related subjects with LATINO's application development unit, LATINO's Citibank Midwest Data Center
Support the implementation of the Technology Strategy required accordingly with the CIB Business and Regional goals
Support the development, installation, operation, and maintenance of CIB Mainframe information systems
Ensure all Mainframe applications are completed on a daily basis which includes all interfaces related to customer’s backend process and transmissions, on-line customers systems, regional/global interfaces to other systems (Edealer-Treasury, Fincon, Credit Administration, Compliance and others) through coordination with RDC and other available technical contacts
Support local application such as (Quickview, Citidocs, Mortgage Warehouse, Financial Features, FAX Server
Ensuring all task related to the RDC environments are successfully completed
Bilingual English Spanish(oral/written), Computer Proficient MS office Excel, previous experience as a LAN Administrator or equivalent role in duties related to server administration
Strong operating system (Windows OS[Windows 2003, Windows 2008, Windows Vista, Windows 7] and UNIX. A+ Certification a plus), and network knowledge (Network + a plus) in order to carry out assigned administrative tasks with the need of limited supervision
Excellent communication and writing skills
Strong analytical skills analytical and problem-solving skills
Quality and Service oriented
Ability to effectively prioritize and manage multiple tasks
Frequent work after hours and weekends to implement new technologies, solutions and projects
Bachelors Degree in Computer Science, Information technology or related area
Two to five years in experience in a technical field , preferable managing server and production environments