Experience Associate Resume Samples

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G Barrows

Gisselle

Barrows

56149 Turner Prairie

Chicago

+1 (555) 791 2627

56149 Turner Prairie

Chicago

Phone

p +1 (555) 791 2627

Experience Experience

Houston, TX

Student Experience Associate

Houston, TX

Heaney-Herzog

Houston, TX

Student Experience Associate

Collect student data precourse and share results with Instructor Management team
Collect student data pre-course and share results with Instructor Management team
Offboard students by sending letters of completion to qualified students and removing students from in-course tools and resources
Designing and putting together promotional materials for internal events
Scheduling meetings and managing activities calendar for students and the production team
Help facilitate student orientation, including scheduling and sending event reminders
Offboard students by sending letters of completion to qualified students and removing students from incourse tools and resources

Chicago, IL

Client Experience Associate

Chicago, IL

Hettinger and Sons

Chicago, IL

Client Experience Associate

Performs opening & closing procedures for the front desk. Performs security watch during business hours for all parties entering the office
Work with CSA Coaches to drive key communications and share best practices as it relates to Cash Management
Assists with small projects/tasks for local managers
Assist Support Staff with troubleshooting related to Cash Management activity and delivering the full firm
Assist CBSO with delivery of client service related training and develop local training programs
Provides leadership to ensure Administrative Services issues/problems are resolved and escalated in a timely, cost-effective manner
Perform opening & closing security procedures for 111 Pine. Security watch during business hours for all parties entering the floor

present

Houston, TX

Member Experience Associate

Houston, TX

Langworth, Deckow and Paucek

present

Houston, TX

Member Experience Associate

present

Working knowledge of 3rd Party Support, Routing, Driver Gate and Dispatch Monitoring processes
Working knowledge of the Home Delivery Guidelines
Monitor member satisfaction, drive improvement, and communicate upwards
Performs other duties as assigned
Monitor support process performance for member support departments
Consistently communicate feedback to department leaders to improve support processes and product offerings
Processes the Asset Protection Reporting to determine root cause, captures data, reports any Asset Protection and training issues

Education Education

School Degree

Texas A&M University

School Degree

Skills Skills

Good time management ability
PC good user
Self-motivated, ability to develop and drive projects
Ability to prioritize and resolve complex problems and escalate as necessary
Ability to identify issues and trends in order to anticipate change and provide recommended comprehensive solutions and remedies
Create a memorable customer service experience for current and potential clients, and provide ongoing support to internal colleagues
Excellent written and oral communication skills
Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex
Excellent written and oral communcation skills
High level of attention to detail

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Student & Alumni Experience Associate Resume Examples & Samples

Provision of advice and support to Pearson College London students and tutors on an ongoing basis
Representation of Pearson College at external events
Working with the Pearson College Academic team to develop and implement new initiatives to improve the student experience and academic performance
Managing the generation and distribution of timetables
Advising Pearson College’s academic team on developing the student culture of the College. This will involve liaising with internal and external student organisations, and other stakeholders including the Pearson College London management team, to help us shape a culture of integrity, high academic standards, and enterprising ambition
Assisting the management team to develop the Pearson College alumni community
Assisting the Management Team to promote thought leadership on student engagement, enterprise culture, and innovative business practice

Client Experience Associate Resume Examples & Samples

Travel to offices throughout the Complex to promote client service and delivering the full firm resources
Assist Support Staff with troubleshooting related to Cash Management activity and delivering the full firm
Ability to identify issues and trends in order to anticipate change and provide recommended comprehensive solutions and remedies
Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex

Ethel M Seasonal Guest Experience Associate Resume Examples & Samples

Ability to work nights, weekends, AND holidays as needed
Must have six months customer service or retail sales experience
The love of chocolate and fun is strongly preferred!

Lana i Experience Associate Resume Examples & Samples

Must have excellent verbal communication skills and guest contact skills
Must have the ability to work under pressure and in a fast paced environment
Applicants must hold a valid work authorization

Member Experience Associate Resume Examples & Samples

Processes and creates home delivery and installation orders for both MDO and remote delivery events including manual orders. Updates and manages home delivery orders with customer requested updates and or changes. Updates computer systems with required information to ensure accurate capturing of information to include logging data, updating order notes and comments
Processes all inbound/outbound calls from Delivery Teams, clients and customers related to home delivery events. Ensures same day resolution for any issues
Monitors home delivery routes and trucks to ensure on time performance. Communicates any changes impacting the customers delivery event or promised time window. Works to ensure all delivery stops are updated with the correct status
Actions escalations with urgency and captures applicable data including identifying root cause, resolution, and tracking
Assists the customer, client, Market Manager, and delivery carrier on all home damage claims or delivery complaints to the customer s satisfaction on the day of delivery
Works to ensure all home delivery stops are updated with the correct status at the close of business each day. Also monitors and updates all deliveries scheduled through our remote carrier (XPO)
Analyzes routing information and adjusts the daily routing configurations to obtain a reasonable solution from all customer information for each delivery location
Supports routing operations for all locations and assists in problem solutions and detection of issues. Communicates to appropriate business unit
Generates appropriate routing reports and communicates with delivery locations on expected truck and stop counts
Processes the Asset Protection Reporting to determine root cause, captures data, reports any Asset Protection and training issues
Ability to follow direction and handle stressful situations
Ability to work variable and flexible hours including nights and weekends
Ability to solve problems and handle multiple tasks in a fast paced environment
Working knowledge of 3rd Party Support, Routing, Driver Gate and Dispatch Monitoring processes
Working knowledge of the Home Delivery Guidelines
Experience in Customer Service

ICB COO, Client Experience, Associate Resume Examples & Samples

Work closely with each senior director provide the appropriate support to help define and drive the client experience strategy
Work in close contact with other COO functions across EMEA, ICB and Global Client Services to assist with improving the institutional client experience, ensuring coordination and clear and consistent communication
Where required take an active role in delivery of multiple work streams and high-profile projects that sit within the EMEA Institutional COO Team (could be both regulatory and strategic in nature). On occasion lead project including managing task list, monitoring activities, escalate issues appropriately and concisely report project status to stakeholders
Contribute positively to the broader BlackRock EMEA business results by delivering projects in a manner that minimises impact to both clients and BlackRock employees while meeting set timelines
Understand the institutional business, our clients and our offering to be able to interpret needs and intent and translate these into project goals
Monitoring business performance on the client experience through the gathering of client feedback, complaints, metrics and operating events
Review and implementation of process and procedures to ensure that the operating model and associated business practice in each channel / regions are client centric, efficient and compliant
Build effective working relationships with ICB partners within BlackRock to ensure successful project and strategy delivery
Review of business processes and procedures to improve client service, efficiency (achieving economies of scale where possible) and ensure compliance with both internal and external processes where applicable
Accountable for the successful planning and execution of projects, including defining project requirements, defining work streams and task activities, project groups and stakeholders, manage communications, and delivering on underlying projects components
Play an active role within the COO function by supporting overall business management objectives and culture
Constantly challenges status quo, contribute to creative solutions in support of frim/business unit objectives
Monitoring of day to day activities with timely execution to support client experience or regulatory duties
Reports directly to Head of UK/MEA Client Experience

Member Experience Associate Resume Examples & Samples

Processes all inbound/outbound calls from Installation Teams, clients and customers related to home delivery events. Ensures same day resolution for any issues
Assists the customer, client, Market Manager, and delivery carrier on all home damage claims or Installation complaints to the customer s satisfaction on the day of Installation delivery
Generates appropriate installation reports and communicates with installation locations on expected truck and stop counts

Salesfloor Experience Associate Resume Examples & Samples

Working recovery merchandise from the Customer Service desk and other areas of the store
Assisting with Front End coverage
Working well on his/her own and requiring very littler supervision and follow-up

Salesfloor Experience Associate Resume Examples & Samples

Job Title:* Salesfloor Experience Associate
Req ID:* 748537BR
Canadian Cities:* Ancaster

Salesfloor Experience Associate / Electronics Resume Examples & Samples

Moving feature merchandise to its modular home
Communicating with other associates to ensure floor coverage is maintained
Excelling in a team working environment

Salesfloor Experience Associate Domestics Resume Examples & Samples

Covering an assigned area on the salesfloor
Zoning assigned area
Executing housekeeping as required

Salesfloor Experience Associate Resume Examples & Samples

Being flexible based on the freight flow and demand To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mathematical Skills Ability to determine the number of individual things in a unit or group. Basic Reading/Writing Skills Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The Associate is regularly required to walk or stand. The Associate must frequently lift and/or move objects weighing at least 11.3 kg (25 lbs.) and up to 22.7 kg (50 lbs.). The Associate will be required to perform tasks involving firm grasping. The Associate will occasionally be required to bend, twist or squat. The Associate will be involved in frequent repetitive hand actions. The Associate will be required to reach above shoulder height and below waist level. Work Environment The work environment characteristics described in this section are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate
Req ID:* 708713BR
Province:* British Columbia

Guest Experience Associate Resume Examples & Samples

Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity
Demonstrates a strong sales approach, maximizing the department’s sales goals
Seeks out guest contact and displays enthusiasm and fun energy
Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience
Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day
Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
To follow opening and closing procedures as detailed in the department’s operating plan
Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy
Minimum one year experience in service industry

Client Experience Associate Resume Examples & Samples

To provide full support to Client Experience Representative
To handle workflow projects for Client Experience processes improvement
Be skillful working with PC applications used by Client Experience
Preparation of letters/notifications/clarifications to customers by request
To complete accurately within deadlines of all queries from customers
To provide customers with forms and information on the required Citibank’s and local regulations
To acknowledge the customer’s inquiries and record interactions
Ensure effective teamwork within the Team
Be effective back up for Client Experience Representative
Preparation of monthly reports
Preferably experience in banking
Fluent English, Ukrainian, Russian
Basic knowledge of banking products
Educational background in Economics, Marketing, Banking
Working under pressure
Multiple tasks processing
Responsible
PC good user

Student Experience Associate Resume Examples & Samples

Owning and iterating upon current student onboarding (welcome email, prework, Schoology, Slack, Github, etc)
Collect student data precourse and share results with Instructor Management team
Track and monitor customer service inbox and respond to all student inquiries within 24-48 hours
Set up and implement a collections strategy; ensure that all payments are made on time
Offboard students by sending letters of completion to qualified students and removing students from incourse tools and resources
At least 1 year of work experience, preferably in a customer service role
Great written and verbal communication skills
Tech and system savvy; familiar with Google Suite

Partner Experience Associate Resume Examples & Samples

Manage Daily Walk-in Enquiries at the Branch
Facilitate Driver’s Registration and Training
Process New Driver’s Activation and Registration Documents
Conduct Checks and Verification of Driver’s Information
Assist Drivers with Grab's App Familiarisation, Resolve Issues and Enquiries
Other Administrative Duties Including Preparation of Daily Reports, Data Entry and Filing
May be Deployed at any of Grab's Branches Islandwide

Student Experience Associate Resume Examples & Samples

Reviewing and providing feedback on student’s job search materials (including CV, online presence, etc.) to aid their development of critical personal branding skills and assist with items such as spell checking, formatting, and including key content
Scheduling meetings and managing activities calendar for students and the production team
Coordinating and reviewing student survey feedback
Researching job and partnership opportunities with external organizations
Designing and putting together promotional materials for internal events
Being a first point of contact for new students, communicating key information to them, supporting their pre-work progress and ensuring this information is shared with key team members
Coordinating fun activities and events for our community (great for a natural party planner!)

Client Experience Associate Resume Examples & Samples

Direct incoming phone calls to general corporate numbers
Greet & direct guests arriving or leaving lobby of corporate office
Courteously and helpfully assist callers and guests. Inquire & answer questions to direct the person to the right employee to meet their needs
Assist associates with scheduling conference rooms for their meetings
Schedule bridge lines for associate meetings
Make loan folders and marketing/loan applications packets
Project help
Hourly spot check of kitchens, conference rooms and lobbies
Perform opening & closing security procedures for 111 Pine. Security watch during business hours for all parties entering the floor
Distribute incoming faxes
Performs duties and responsibilities specific to department function and activities
Performs other duties and responsibilities as required or assigned by supervisor
Performs other duties & responsibilities as required or assigned by supervisor

Asset Management Client Experience Associate Resume Examples & Samples

Understanding of the Asset Management industry and business
Highly energetic, self-motivated and proactive
Good communicator with strong interpersonal and presentation skills; ability to communicate with stakeholders at all levels within the organization
Quick learner; proven ability to quickly learn the business, the application, and quickly adapt to ever changing priorities
Comprehensive knowledge of Microsoft Office products (Word, Excel, PowerPoint, Visio, etc)

Client Experience Associate Resume Examples & Samples

Develop relationships with global clientele
Attend daily client meetings (whether on the phone or in person) to assess general satisfaction and develop strategic initiatives to ensure our sales team is continuously matching the ever-changing needs of our clientele
Summarize and escalate all quality or customer service related issues, including a proactive action plan that will help Sales team to manage and mitigate the developing relationship
Work with the global Client Experience team remotely - data collection and analysis aimed to assess relevant trends impacting the new/ongoing/dormant business relationship
Daily collaboration with the EMEA Client Experience Manager in creating solutions to existing processes and addressing findings to enhance team performance globally
Design customer experience outreach strategies that will enhance client’s satisfaction, will be profitable for the overall relationship and will improve existing internal processes
Assist to prepare regular reports highlighting trends, findings and general information collected from client feedbacks
Willingness to travel to offsite clients / sales conferences / offsite trainings or Global Client Experience Team meetings
Excellent written and verbal communication in English
Fluent in an additional European language ( French and/or German preferable)
Relevant academic background ( Minimum BA from a 3-year college or University)
Client facing/ Customer service/ Data analysis experience (proficiency in Word, Outlook) ; Excel desirable
Personal attributes: multitasking in a fast-paced environment, proactive, solutions-oriented, committed to providing a high level of client service, analytical mind set , great organizational skills

Field Experience Associate Resume Examples & Samples

Edit RFP responses and help manage ongoing enhancements to RFP database
Identify, track and convey success metrics for each project or initiative
Manage project schedules, deliverables and deadlines; ability to edit/draft content as needed to support programs and initiatives
Establish and cultivate relationships both internally and externally, as needed
Navigate firm effectively and efficiently by interfacing with various departments on behalf of team to collect information, respond to requests and coordinate meetings
Participate in ongoing learning and development to enhance support of the business
BA / BS required – 3 to 5 Years Experience
Microsoft Office, Excel, Adobe PDF, and PowerPoint proficiency
Flexible, team player with the ability to think creatively and strategically; solution oriented. Ability to problem solve, escalate (as needed), and able to juggle multiple tasks, projects, and strong prioritization skills
Deadline oriented and works well under pressure

Online Student Experience Associate Resume Examples & Samples

Owning and iterating upon current student on-boarding (welcome email, pre-work, course trackers, Schoology, Slack, Github, etc)
Collect student data pre-course and share results with Instructor Management team
Track and monitor customer service inbox and respond to all student inquiries within 24-48 hours
Develop a baseline understanding of all GA Education Product lines
Help facilitate student orientation, including scheduling and sending event reminders
Off-board students by sending letters of completion to qualified students and removing students from in-course tools and resources

Seasonal Experience Associate Resume Examples & Samples

Approach, acknowledge and assist customers promptly
Assess and meet customer merchandise and service needs, including special requests and resolving customer problems. Share product knowledge, answer questions and suggestive upsell other Doll Hair Salon services and complementary products. Share information on store events, promotions and activities with customers
Conduct inventory of salon supplies and stock salon area and communicate replenishment needs when needed
Participate in Doll Hair Salon events including Doll Hair Salon Spectaculars, hair demos, and private birthday parties
Collaborates with co-workers to create a positive work environment and assists in training new associates
Sales experience in the specialty retail or service industry, preferred

Remarkable Client Experience Associate Resume Examples & Samples

Successful candidates must demonstrate high level of integrity
Tertiary (college diploma) or above education
Has passion for customer service; responsible, able to work under pressure
Good logical thinking, strong communication skills
Well-rounded skills; has passion for providing best quality service to customers
Familiar with relevant laws and regulations as well as risk management policy
Able to maintain a high standard for compliance and risk control

Member Experience Associate Resume Examples & Samples

Full understanding of our products, services, and offerings to provide the highest quality support and answers to members
Respond to inbound customer inquiries via phone, chat, email through a ticketing platform
Assist in improvement of processes and training used by the Member Experience team
Consistently communicate feedback to department leaders to improve support processes and product offerings
Monitor support process performance for member support departments
At least 1-2 years of customer service related work experience in a medium to high growth company and/or entrepreneurial environments
Excellent organization and multi-tasking skills
Experience using cloud-based software platforms; technologically savvy
Proficiency with ZenDesk ticketing system preferred
Experience building processes and using tools to support a customer service team preferred
Strong work ethic and entrepreneurial spirit

Client Experience Associate Resume Examples & Samples

Create a memorable customer service experience for current and potential clients, and provide ongoing support to internal colleagues
Responsible for answering and directing incoming calls and greeting clients/guests
Responsible for distributing mail, courier packages, and other shipments
Keeps record of all employee requests and responds promptly, keeping employees informed on status of requests
Provides leadership to ensure Administrative Services issues/problems are resolved and escalated in a timely, cost-effective manner
Contacts appropriate vendors or internal support teams for maintenance issues, which may include facility-related issues or problems with technical equipment
Establishes and maintains business partner relationships with outsourcing vendors, service providers, suppliers, Information Systems staff, and department heads
Maintains pantry and supply rooms (order items and keep rooms organized)
Spot checks conference rooms and lobbies throughout the day to ensure environments are tidy and clean for guests
Coordinates physical access to the office (ID badges/alarm codes) for employees and vendors
Performs opening & closing procedures for the front desk. Performs security watch during business hours for all parties entering the office
Assists with small projects/tasks for local managers

Workplace Experience Associate Resume Examples & Samples

Manage the reception desk and be the first impression for Unity’s guest, clients, vendors and employees
Work closely with the building coordinator to order access cards and coordinate parking for new and existing employees
Manage the office’s general cleanliness and organization of break room and conference rooms
Manage all incoming and outgoing mail
Maintain office supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders
Coordinate a lunch service program 3x per week; be the main point of contact for vendor, helping with designing menu, coordinating delivery and clean up
Be the main point of contact for water delivery and snack services
Help to provide creative solutions, insight and ideas on improving the workplace
Have flexibility in assisting with special projects in various areas as they are assigned