Dir, Operations Resume Samples

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G Leffler

Genesis

Leffler

4819 Jewell River

Boston

+1 (555) 293 3478

4819 Jewell River

Boston

Phone

p +1 (555) 293 3478

Experience Experience

Phoenix, AZ

Dir, Operations

Phoenix, AZ

Hoeger LLC

Phoenix, AZ

Dir, Operations

Lead physician recruiting initiatives including networking, interviewing, oversee credentialing process, contract negotiation and onboarding
Responsible for signing off on the annual reports (ensuring that all known, relevant information has been incorporated into the projections)
Plan and execute ongoing strategic initiatives and planning for all practices
Coordinate and assist the marketing department to ensure practices have market presence, proper branding and the opportunity to increase patient volume
Partner with business integration team to successfully onboard new practices, grow existing practices and add service lines
8) Provide communication/motivation on organizational and divisional operating status both up, down and across the organization
5) Responsible for development of the organizations annual operating budget and maintain expenses within the plan

Houston, TX

Dir., .T Operations

Houston, TX

Beahan, Strosin and Kub

Houston, TX

Dir., .T Operations

Establish and run an Operations Center of Excellence across all IT Operation processes
Follow ITIL framework to establish and manage formal processes
Establishment of clear OLAs and SLAs to ensure IT operation excellence
Service Metrics with KPIs and scorecards for all processes and service providers
Customer Satisfaction Program
Continuous Improvement Program
Align scorecards to strategic objectives and operational priorities, evaluate & improve metrics to ensure they deliver value to the IT organization, and track & manage corrective actions

present

San Francisco, CA

Dir, Service Business Operations

San Francisco, CA

Hilll, Gaylord and Konopelski

present

San Francisco, CA

Dir, Service Business Operations

present

Approve dealer communications, and dealer strategy elements with respect to technical information services provided including Volkswagen Product Support, Technical Helpline, QTM organization, and Service Publications
Lead process for establishing metrics to monitor and measure dealership After-Sales performance. Lead process for monitoring, measuring, and communicating these results to Region and FOM’s
Lead effort to ensure development of dealer After-Sales processes, policies, and planning tools to support and assure achievement of CSI and Service Penetration objectives
This position is expected to maintain more than $1 billion in annual dealer parts sales as well as $760 million in annual labor sales while managing a departmental budget of $30 million plus
This role is responsible for the corporate based National After-Sales service business development team focused on developing processes/policies/systems/marketing to facilitate improved customer loyalty, retail parts and accessory sales, and dealer process and efficiency improvement
Leadership, Development, and Management of After-Sales Service Development Team
Work in concert with Parts and Accessory GM in developing and marketing aftersales strategies to achieve revenue and profit KPIs

Education Education

Bachelor’s Degree in Business Administration

Quinnipiac University

Bachelor’s Degree in Business Administration

Skills Skills

Ability to adapt quickly to changing conditions while managing multiple priorities
Business Outcomes / Drive Results – Ability to use deep knowledge and expertise in production operations to drive results and business outcomes
Excellent organizational skills
World Class Supplier Mindset – Has proven Lean Six Sigma or other Continous Improvement skills to deliver compliant supply and achieve highest quality, lowest cost and shortest lead-time
Business & Financial Acumen – Has skills to understand and intelligently apply economic, financial and industry data to make the business decisions that drive value for MSD and our customers
Depth of Manufacturing Knowledge – Has proven skills and expertise at management level in API platforms
Strategic Thinking – Ability to visualize path forward, identifying opportunities that add value to the organization and proactively mitigate risk across the value chain
Ability to work effectively and establish and promote positive relationships
End to End Mindset – Ability to apply understanding of end-to-end supply chain within external and internal network and stakeholders across the network to drive results and contribute supply chain optimization
Compliance – Has experience and ability to achieve compliance goals through a risk based approach; has a deep understanding of GMP and EHS compliance and compliance risk in API operations

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dir Regional Operations Resume Examples & Samples

Collaborates with regional distributive services and functional teams to support store operations and to execute regional and zone initiatives
Participates in cross-functional teams to enhance the service experience for Starbucks customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region
Financial analysis and profit and loss responsibility

Dir Enterprise Services HQ Operations Resume Examples & Samples

Partnering across Microsoft, aligning goals & driving focused results
Running and optimizing a high performance operations team centered on execution
Driving efficiency into existing operations while maintaining quality results
Establishing team benchmarks & KPIs, articulating strategies to achieve goals
Providing business requirements to key partner groups including product management, IT, business intelligence, and other key partners, tracking to closure
Establishing quality assurance and risk management methodologies
Developing talent to ensure we have a strong bench of operational leaders for SBO and beyond
Strong business and people leadership capabilities
Ability to work and create structure in complex and ambiguous situations and respond flexibly in time sensitive situations
Track record of delivering measureable improvements in operations (reduced costs, improved value/efficiency while maintaining or increasing quality)
Conflict / Negotiation management - demonstrated influencing skills
Strong written/oral communication skills along with desire and ability to communicate with business leaders through all levels and functions within the organization
High energy and a “can do” attitude. Ability to motivate self and others
10+ years of relevant business experience in Program management

Dir, Managed Services Operations Resume Examples & Samples

Collaborates with Product and Sales to develop and launch innovative and profitable Managed Services offerings that will support significant and immediate gains in market share
Manages operations of Spectrum Enterprise Managed Services product deployments, activations, trouble handling, and outage response in respective area
Implements processes for monitoring/alerting, systems maintenance, capacity management, change control, applications processing, communication, network activation, security services, and other solutions necessary within production and test environments
Manages the development of core functionality, service delivery, customer premise service deployments and activations, and new technology launches all supporting the delivery of Video, Ethernet over DOCSIS, Managed Wi-Fi, and other managed services
Sets clear expectations and performance metrics for individual and team performance, holding individuals accountable through leadership and empowerment
Oversees and directs the organization utilizing standard policies, processes and procedures. Focuses the organization on completing tasks and/or projects within budget and on schedule. Leads multiple and cross-departmental high priority initiatives in this fast paced highly technical environment
Responsible for the engineering, health and validity of all Managed Services Networks in respective area
Works in close conjunction with Product Management, Planning, and Design teams to coordinate activities and assure sound overall architecture and operation practices are used to deliver service
Leads team of 25-50 employees
Ability to lead a team, drive consensus and build trust to achieve operational goals
Proven performance directing teams in troubleshooting, network incidents, and outages, utilizing internal and vendor partners
Demonstrated leadership and ability to facilitate initiatives related to continuous improvement of engineering processes, service standards, products, team development, and documentation
Ability to articulate technical information with internal and external customers
Collaborate extensively with business leadership and outside vendors to align products, technology and service solutions with the needs of the company and its customers
Ability to liaise with outside vendor partners, carriers, and supply chain providers to ensure accurate and timely fulfillment of customer orders
Proven ability to manage and administer budgets greater than $25M and to perform asset management of equipment purchased
Extensive knowledge of several of the following: ADB Set Back Boxes, ATX video converters, Cisco ISR and ASA series security devices, Cisco Wireless controllers, Cisco Digital Content Managers, Juniper switches, Juniper routers, Meraki, Nomadix and RGNets Hospitality gateways, Ruckus wireless controllers, Vecima video converters
Extensive knowledge implementing and troubleshooting dynamic routing protocols, and expert understanding of Ethernet and the surrounding technology
Demonstrated shared values and leadership style consistent with the Company’s values; dedicated to innovation, strong business ethics, diversity and quality customer focused service

Dir., Analytic Operations Resume Examples & Samples

Manage a team of analysts responsible for the operation management of Identification product
Develop and/or implement necessary KPIs, processes, tools and infrastructure to support the operation of identification product
Collaborate with internal teams to make sure identification graph/map is working correctly, effectively and efficiently
Knowledge of alternative programming languages (Python, Hadoop, R)

Operations Dir Resume Examples & Samples

Develop, implement, and ensure that the chapter has the appropriate operational policies, controls and staffing systems in place to effectively grow the chapter and ensure its’ financial strength and operating efficiency
With the Executive Director, develop and monitor the chapter’s personnel policies and ensures they are in compliance with national guidelines
Develop and manage the volunteer program for the chapter
Serve as a key liaison to the Chapter Board of Trustees
4-6 years related experience

Asst Dir, Operations & Fin, Iih & Ghic Resume Examples & Samples

Demonstrated expertise in grants management, budget development/monitoring and financial analysis/reporting, including concise, graphical representation of data for communication with diverse team
Proven innovation and initiative to anticipate, develop, and implement new procedures, practices, and processes
Resourceful and strategic in resolving unusual and new concerns to establish effective and efficient precedents
Adaptable to dynamic work patterns, business methods and environment
Demonstrated ability to identify and analyze complex situations and problems and develop options and recommendations for resolution
Proven ability to develop, analyze, and carry out project objectives and work well with others of a diverse nature in achieving organizational goals
Proven research ability, including gathering, synthesizing and organizing information to produce concise reports using various resources
Effective leadership skills with ability to take responsibility for assigned areas and to gain the confidence of faculty, leadership, colleagues, etc
Demonstrated counseling techniques with the ability to act as a facilitator, exercise diplomacy, tact, professionalism, responsiveness, a high degree of flexibility, and resolve concerns between individuals in a fair and equitable manner
Excellent interpersonal skills to interact with a variety of personalities at all levels, exercising tact, sound judgment, diplomacy, and flexibility to promote positive working relationships and job effectiveness
Familiarity with SAP, SPS

Asst Dir-modeling Operations Resume Examples & Samples

Deliver a range of standard calibration, scenario sets and related content services to global clients within contracted timescales
Deliver a range of bespoke calibration, scenario sets and related content services to global clients within contracted timescales
Responsible, under the guidance of the Associate Director, for quality assurance of a range of services to ensure all content is accurate, complete and appropriate to the evolving needs of our clients
Act as Modeling Operations lead in implementation, testing and delivery of new bespoke content service projects to meet specific client needs in partnership with the Advisory Services function
Assist with the implementation, testing and delivery of new calibration service projects to enhance our product propositions under the direction of Product Management and in conjunction with Research and Software Engineering functions
Responsible for triage, resolution and quality of escalated client support queries for core ESG product, calibration tools and related content services
Deliver standard training and knowledge sharing initiatives for our core ESG product, calibration tools and related content services
Assist development and adoption of internal business processes and standards for service delivery
Build and maintain effective working relationships both within the Modeling Operations team and across the ERS Insurance business to deliver content services using innovative technology solutions and operations best practise
A good first degree in a numerical discipline, for example: mathematics, physics, actuarial science or finance
In addition, the candidate should have either

Business Operations Dir Resume Examples & Samples

Provides consultation and recommendations to management regarding investment opportunities, prioritization of new business opportunities, and identification of future markets
Business case analysis and development, utilizing options such as offsets, structured financing, export credit agencies to develop the best package and assist the LOB in securing executive approval
Supports the LOB strategy to expand our commercial business and execute programs and pursuits that include commercial communication satellites, remote sensing and WindTracer/wind energy systems
Review and shape Commercial Space overhead and Management Service Center (MSC) rates and composition
10 years of highly effective full spectrum leadership experience with proven ability to manage through complex environments
Well-developed expertise in leading commercial portfolio growth
Proposal, capture management and value proposition experience including business case development and analysis
Experience in driving an initiative that positively impacted affordability, schedule and/or performance
Experience leading several areas of Finance and Business Management
Highly creative and innovative problem solver with proven ability to formulate business recommendations and implementable solutions to large-scale, complex issues and business arrangements
Intellectual agility, comfort with unstructured business problems, sound business judgment and strong financial skills
Outstanding communication skills with proven ability to build enduring relationships and interact with and influence leaders at all levels, internal and external to Lockheed Martin
Must have the appropriate clearances to support classified activities or ability to obtain those clearances
Experience interfacing with senior level executives, such as Corporate Finance and Boards of Directors
Development of negotiation strategies that balance risk and profit; A wide range and depth of business operations experience to include cost control, finance, estimating, scheduling, contracts, and sub-contracts
Past experience in independent cost estimating

Assc Dir-modeling Operations Resume Examples & Samples

Line management with responsibility for the productivity, motivation and professional development of a team of technical analysts
Lead the delivery of a range of recurring standard and bespoke content services
Lead quality assurance and sign-off activities for a broad range of content services to ensure all content is accurate, complete and appropriate to the evolving needs of our clients
Facilitate internal and external client communications / knowledge transfer to ensure service updates and delivery schedules are understood and expected
Act as Modelling Operations lead in new standard content service projects to enhance our product propositions under the direction of Product Management and in conjunction with Research and Software Engineering functions
Act as Modelling Operations lead in calibration service projects to improve quality and reduce operational costs in service delivery
Act as Modelling Operations lead in new bespoke service projects to meet specific client needs in partnership with Advisory Services
Provide technical expertise and act as a senior point of escalation for external client support requests relating to ESG products and related content services
Act as the lead liaison between Modelling Operations and Product Research functions and build working partnerships across ERS Insurance to deliver content services using effective methods, innovative technology solutions and operations best practise
Support Director-Operations, Product Management and Research in project planning initiatives to maximise return on research and infrastructure investments

Senior Dir Business Operations Resume Examples & Samples

Bachelor’s Degree and 15 years experience, minimum 5 years in Project Management
Project Management Certification(s) or equivalent
Business Acumen. Applies business subject matter fluency to work align project, program and portfolio management to business strategies and plans using ability to identify/manage key stakeholder interests
Technical Acumen. Applies understanding of high-level technology concepts optimize projects, programs and portfolios deliverables
Program / Portfolio / Project Management Thought Leader. Remains on the forefront of emerging industry practices. Identify opportunities for improvement and makes constructive suggestions for change. Manages the process of innovative change effectively
Leadership. Critical thinker with excellent judgment and strong initiative who inspires teams to attain goals and pursue excellence. Challenge others to develop as leaders while serving as a role model and mentor. Manages the development of high performance teams, cross-business units, technology and locations
Conflict management. Acts as a point of escalation. Defuses tension among project team, as required
Adaptable. Manages change. Conforms to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Delegation. Prioritizes, delegates, and completes tasks in a high-pressure environment. Able to lead several large-scale or complex projects and/or programs simultaneously

Dir, Operations Resume Examples & Samples

1) Has total Human Resource responsibilities of hiring, staffing, training, development and ongoing leadership of operations; may include direct line functions as well as support functions (systems, HR, finance, planning etc.)
2) Leads the development and implementation of strategic and operational plan for one or more functions in the supply chain operations organization
3) Establish performance metrics and monitor effectiveness of overall operation. Leads the development & implementation of solutions to increase operational efficiency & overall effectiveness of business in served markets
4) Establishes and leads organizational objectives that facilitate the development of policies and procedures to achieve organization's cost and service objectives
5) Responsible for development of the organizations annual operating budget and maintain expenses within the plan
6) Establish organization's structure and determine short and long term personnel and resource requirements necessary to achieve objectives
7) Ensure organizational talent management objectives are achieved including employee development plans, development of organizational bench strength, and performance management processes
8) Provide communication/motivation on organizational and divisional operating status both up, down and across the organization
9) Ensure organization has appropriate connection with customer base to facilitate accurate understanding of customer requirements and identification of opportunities to improve service
10) Act as liaision with other company functions, sales, and customers to establish strategic direction, policy, and procedures. Facilitate alignment of cross-functional objectives. Oversee coordination of cross-functional work teams to increase overall efficiency of business/supply chain. Supports execution of business programs and initiatives
11) Responsible for organizations compliance with federal, state, and Baxter regulatory requirements. Oversees audits to ensure compliance with established standards
12) Leads identification and evaluation of major business moves and innovative business solutions. Evaluates the feasibility of new or revised technology and processes. Responsible for concept development, strategizing, planning, and implementation of operational initiatives
1) Bachelors degree with 8 - 10 years progressive Project management across Operations required. MBA preferred
2) Excellent leadership, management, analytical, interpersonal,, planning, communication, and collaboration skills necessary
3) Ability to manage strategically and think innovatively required
4) Ability to manage in a fast paced, challenging environment while remaining focused on obtaining objectives is a must. Leadership across varied projects and teams essential
5) Coordination and ability to drive results across other functions is essential
6) Project management, Supply Chain Operating Systems, and Financial management skills necessary

Dir IT Business Operations Resume Examples & Samples

Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies
Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when
Forecasts business's future technical and operational information needs
Partners with Executive Leadership to develop and define the technology strategy
Aligns strategic plans with business unit and KP's national and regional strategies
Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment
Oversees the implementation of cross-initiative technology or business process integration plans
Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives
Consults on inter- and/or intra-regional systems and business process activities
Provides leadership in the development of cross-organizational relationships in support of the department's objectives to address business and/or technology issues
Consults on the integration of application systems regarding their operational and training implications
Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations
Negotiates agreements on deliverable due dates, requirements, and resources with leadership
Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas
Oversees the development and implementation of effective resource (for example, associates, vendors, infrastructure) capacity planning, demand management, and workforce planning
Develops, tracks, and oversees annual IT staffing, purchasing and operations, and capital budgets
Ensures the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials)
Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements
Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements
Oversees and/or ensures departmental support in the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program
Oversees the resolution of problems in technology and business solutions
Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and information systems
Oversees technologies, systems solution design, data, and metrics to ensure alignment with the organization's vision, goals and objectives
Ensures alignment, coordination and appropriate representation with other National Initiatives
Oversees the preparation of source documents and technical/business manuals and enforces the use of established and documented IT processes, tools, and best practices
Consults with departments and IT managers to ensure general security-physical, infrastructure, network, application controls are in place
Provides consultation and serves as a liaison to departments and IT managers to ensure business continuity and disaster recovery procedures and infrastructure procedures are in place
Partners with departments and IT managers to influence and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications
Ensures departments maintain a knowledge repository of current technology and business processes
Reviews and summarizes research on topics related to technology and business initiatives for leadership and other key stakeholders
Minimum three (3) years management experience
Minimum two (2) years managing operating or capital budgets
Bachelor's degree in Business Administration, CIS, Mathematics, or related field and Minimum twelve (12) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement
Four (4) years experience in capacity planning, demand management, and workforce planning
Four (4) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)
Two (2) years experience overseeing the development and management of vendor relationships, including contract negotiation and management
Five (5) years experience working for a health care organization
Five (5) years experience working for an IT organization
Three (3) years experience overseeing projects or programs requiring the integration of cross-functional technology and/or business solutions
Master's degree in Business Administration, CIS, Mathematics, or related field
Accredited process certification (e.g., Six Sigma, Lean IT)
PMI certification

Dir-operations Resume Examples & Samples

Reviews reports and financial statements to determine hotel operations performance against budget
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
Develops systems to enable employees to understand guest satisfaction results
Communicates a clear and consistent message regarding departmental goals to produce desired results
Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Plan and monitor the day-to-day running of business to ensure smooth progress
Oversee customer support processes and organize them to enhance customer satisfaction
Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with its values
Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action
Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills
Maintaining performance level under pressure or when experiencing changes or challenges in the workplace
Excellent organizational and leadership abilities
Knowledge of industry’s legal rules and guidelines

Dir, Audi Business Operations Resume Examples & Samples

Represents AFS to the Audi brand, interacting frequently with the Audi Brand CEO, CFO, EVP of Sales and other members of Executive management in the presentation and 'sale' of programs
Represents AFS within the Audi of America sales unit, lending financial services expertise to Audi brand initiatives to collaborate on development and execution of programs
In conjunction with field & corporate departments, design & develop selling and incentive programs (MPRs) to generate dealer engagement while optimizing financial results. Ensure legal compliance for all initiatives
Represents the Audi brand experience within Audi Financial Services and influences the quality of the Volkswagen Credit experience to both dealers and end-consumers
Achieves AFS revenue and profitability goals while helping Audi of America reach their sales objectives through the use of retail and lease products
Leads the AFS Sub-committee of the National Dealer Advisory Council (NDAC). Responsible for dealer membership, quarterly and ad-hoc meetings, issue surfacing and resolution, and ongoing process improvement
Interface with Audi brand to strategize & develop retail and lease products, programs & promotions. Support negotiation of subvention requirements to optimize financial results
Ensure effective communication of all retail programs to the dealer body & ensure solid customer communication through integrated activities with the field and other internal departments
Regularly present thoroughly constructed proposals for approval, and post-program analysis/results, to AFS CEO, CFO, VP of Sales and other Executives
Acts as an advisor and resource to AFS Sales Regions by assisting in development of regional and local programs as they relate to attainment of sales goals. Holds approval authority for programs within specified budget ranges
Develop annual program budgets (volume/cost), and monthly and annual forecasts for Executive presentation and review
Ensure timely publishing of Residual Values through coordination with brand departments and VCI Risk Management
Ensure dealer & corporate communication relating to AFS programs is in place & the business is cross-functionally aligned & integrated with the programs
Pro-actively design, develop, and implement sales programs for all AFS retail, lease, and wholesale offerings with measurable results
Develop a unique packaging approach for all financial services offerings in the dealer channel to create and sustain a competitive advantage in the marketplace
Champion dealer satisfaction through an ongoing focus on dealer behavior and preferences in the development, delivery, and promotion of AFS’s financial products
Ensure optimal design, pricing, and communications of financial products to meet volume and profit targets
Establish and coordinate special conjoint manufacturer programs (new vehicle incentives, certified used cars, college graduate offers, off-lease vehicle sales initiatives, etc.)
Manage assigned budget while consistently seeking revenue and cost optimization
Provides leadership and career development/guidance for team members
12-15 years professional experience related to automobile sales and financial services
Extensive proven leadership experience
Bachelor’s Degree in Business, Economics, or related major
Demonstrated project leadership (preference for being able to lead more than one simultaneously)
Exceptional problem solving abilities
Analytic star -- ability to quickly determine appropriate analyses and direct analysts to conduct them
Experience in developing sales strategies for organization(s), particularly around financial products
Strong communication skills -- written and oral -- with natural talent for "building a story" to make a case for a product or new business
Ability to “think outside the box” with a highly creative and innovative mind-set
Willingness to do whatever it takes to achieve objectives
Willingness to take risks and act decisively with regard to new opportunities
Experience working with clients in a consultative role -- comfort engaging senior level people in back-and-forth conversation, ability to be convincing when necessary, and ability to develop strong relationships through each interaction

Dir, Business Operations Resume Examples & Samples

Drives operational efficiencies, best practices and other improvement initiatives with senior management and operations teams. Acts as customer advocate for processes, metrics, measurements and tools developed for management of the business
Develops and manages the execution of systems processes and best practices to drive consistency and efficiency in managing the business. Oversees project plans to roll out new/enhanced processes, systems, and /or best practices
Manages the activities of a broad functional area, division and/or country. Responsible for developing and administering budgets, schedules and performance standards for organizational unit. May oversee the work of vendors and cross-functional project teams
Customer Service skill
Strategic planning abilities
Possesses strong product/technology/industry knowledge

Dir, Srv Ctr Operations Resume Examples & Samples

Staff Development and Empowerment: Accountable for building synergy around staff development including first level leadership and keeps sustained focus on raising staff capabilities. Partners with extended management team for optimal use of reward and recognition programs. Hires and manages top talent to support succession planning for all key positions. Builds open communication channels with frontline staff and managers. Demonstrates innovative leadership and creative communication techniques that motivate, develop and reward team. Provides direction and support to the team to drive performance, achieve customer service targets and achieve individual development goals
Business Partner Relationships: Works collaboratively across the sites to build, develop and sustain effective and mutually beneficial relationships between agents, customers, field partners and senior leadership team. Forges strong partnership with peers in other business centers to support uniform service delivery to customers and business partners. Develop and build relationships to partner with centers and home office areas to identify areas to maximize technology and improve operational efficiencies
Support Innovative Technology Strategy: Implements appropriate operational response to product and technology changes. Builds staff flexibility to changing markets, service expectations and operating models. Encourages the development and use of real time data to provide transparency into operational initiatives. Prioritizes and suggests required new applications and processes to improve internal efficiency and streamline processes
Customer Experience: Build processes that support flexible and effective access resulting in an excellent service experience for our policyholders, agents and key business partners. Build partnership throughout the supply chain to make Travelers a compelling brand in the marketplace. Educate staff on their critical role in customer retention and satisfaction and reward top performers regularly. Monitor customer satisfaction and adjust processes for continuous improvement
5 years comprehensive management or related operational experience required
Demonstrates specific knowledge of policy servicing requirements as defined by customer contracts and compliance regulations
Understand financials, objectives and service requirements
Evaluates business conditions and translates the solution into a manual and/or automated process
Expert planning, problem solving, decision making and analytical skills

Dir., .T Operations Resume Examples & Samples

Establish and run an Operations Center of Excellence across all IT Operation processes
Follow ITIL framework to establish and manage formal processes
Delivery of all IT operations activities, application and infrastructure (on-premises and cloud-based) ensuring that all day-to-day operational activities are carried out in a timely and reliable way in a 24x7x365 environment
Leading the IT Operational Services strategy to ensure NBTY has all required IT support in a cost-effective manner
Developing an appropriate IT Service Management Governance process which addresses, at a minimum, the following capabilities
Establishment of clear OLAs and SLAs to ensure IT operation excellence
Service Metrics with KPIs and scorecards for all processes and service providers
Customer Satisfaction Program
Continuous Improvement Program
Monitor & measure IT Operations performance, develop processes for collecting required information, interpreting metrics, & reporting performance results to the appropriate audiences
Align scorecards to strategic objectives and operational priorities, evaluate & improve metrics to ensure they deliver value to the IT organization, and track & manage corrective actions
Build dashboards to display approved KPIs
Negotiating IT Service contracts working in conjunction with the Vendor Management and Legal functions
Monitors, and report on the performance, availability, and capacity of internally and externally hosted services and services components against SLAs and OLAs
Lead, inspire and develop a high-performing team of IT Professionals to deliver effective internal customer support across a range of SNI products and platforms
Work with development and infrastructure build team to deliver new monitoring capabilities
Lead internal stakeholder meetings to capture, communicate and analyze customer expectations, processes, and strategic direction. Align delivery of services with customer expectations while increasing agreement on key elements of the strategic direction
Establish policies designed to ensure consistently high service performance, monitor employees and evaluate customer feedback to develop quality improvement processes
Works with various stakeholders to develop and implement an HA and DR strategy for mission critical applications
Develops and implements standards, procedures and processes for the operations team
Plans and manages the support of new technologies, data center performance and reliability
Provides inputs and recommendations regarding business continuance issues and improvements to the operations and processes supported
Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g. ITIL) as related to the needs of the business
Manages communication, notification and escalation during system outage
Works closely with other Leaders in the IT organization to establish the right set of disciplines and practices for effective IT operations management
Delivers stable, reliable, cost effective infrastructure to support applications and services
Maintains a well-coordinated change management process that minimizes down-time
Establishes an ongoing capacity management program
Establishes and maintains a rigorous process to ensure systems and services are up-to-date, well managed and are secure
Ensures seamless execution of all process improvement and communication planning, organizational readiness assessment and stakeholder analysis
Manages the selection acquisition and monitoring of contractual agreements for hardware, software and IT services for the enterprise

Senior Dir, Business Operations Resume Examples & Samples

Ability to work effectively with senior management
Financial and Operations Management
Sense of Urgency, Passion & Integrity
Possesses strong leadership, people management and development skills
Experience interpreting sales needs and implementing new systems, system changes and /or system enhancements as well as associated business processes
Must have hands on experience with EMC systems, specifically SFDC and SAP
Must have Forecast mgmt experience - , both rollup and overall ownership
Must have Qtr Close experience
Must have both Sales Operations and Finance experience – 10+ years combined
Ideal candidate will have existing and effective working relationships with EMC Global Business Operations organization due to the increasing alignment of with CPSD
Candidate must have people management experience, strong communications and have managed key ops/fin functions in a global capacity
Candidate will have experience working closely with offshore (GBS) teams to cost effectively execute against the work plan

Dir HPL Operations Resume Examples & Samples

Bachelor's Degree in Business Administration, Healthcare Administration or similar field required
MBA, MHA, or FACHE preferred
Minimum of six to eight years experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures
Three to four years experience managing a physicians group practice preferred

Dir-operations Resume Examples & Samples

Spend Rate – customers spend more with us today than they did yesterday. We will set the spend rate target at the beginning of the FY and measure progress each quarter – knowing that there will be fluctuations throughout the year. We want to achieve 1% better than previous year
Customer Success – customers enthusiastically recommend our solutions to others. They willingly agree to be references on our behalf. We will measure our quarterly Support Net Promoter scores and want to achieve 60% or better
Employee Excellence – Everyone works to their fullest potential. This means everyone is focused on developing and improving their skills. We will measure employee engagement through the employee survey and want to achieve a score of 90% or better
Reviews all required meeting materials; summarizes and briefs the business unit President in advance of meetings
Facilitates major meetings and events, owning the agenda and the pre and post interactions to ensure successful outcomes
Serves as the liaison and an interface between the business unit President and others within and outside the organization
Responds or makes recommendations for communications sent from business unit President
Leads the coordination and ensures efficiency of weekly Leadership Team staff meetings, Leader Calls and All Hands calls
Gathers, investigates, researches, and analyzes activities impacting division-wide or interdepartmental operations
Provides advice and assistance to the business unit President and handles various routine administrative matters
Manages the development of presentations for the business unit President
All other duties assigned by the business unit President as needed
Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas
Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs
Proven analytical and critical thinking skills as well as strong attention to detail are required
Customer service skills with the ability to interact professionally and effectively stakeholders
Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time
Must have a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization

Dir Region Operations Resume Examples & Samples

Data Analytics and Reporting:Identify regional/company trends that indicate opportunities to improve efficiency or increase revenue. This encompasses defining and developing opportunities for local market and national initiatives that align to regional and corporate goals. The analytics provided would include areas of return on investment, work force optimization and service metric root cause. The team also provides tactical information to Local Market VPs helping to make better business decisions
Local Project Management:Work with local teams to implement national standards, system enhancements, new products and services
National Process Support:Coordinate with National/Centralized teams to identify process gaps and work with field teams to identify processes to address gaps and setting of expectations
Vendor Management:Act as a single point of contact for outside consultants and vendors for regional transformational initiatives
Financial Accountability:Drive financial accountability by aligning priorities and objectives with financial targets/budgets. This includes targets around technician efficiency and productivity and the alignment of capital investment with work force capacity. This also includes business consulting to drive process improvements by leveraging sound data and technical solutions and identifying training needs. Lead efforts for financial responsibilities by aligning regional structure with goals and targets for regional objectives around technician efficiency and productivity
Training: Coordinate and manage training requirements for the region. Identify training gaps, within the region, and work with training partners in the development and distribution of training material. This includes both computer based as well as instructor lead training
Disaster Recovery and Contingency Planning:Regional lead for all disaster recovery and contingency planning efforts. This includes ensuring disaster recovery and contingency plans are in place and are executed if needed. Is the regional point of contact for corporate wide disaster recovery effort
System Implementation and Integration:Lead all regional activity for system changes, conversions, and integrations that impact any field workflow
FEV and Capital Tool Inventory: Ensure that regional technicians have the proper tools necessary to do their jobs well while having a fiduciary commitment to drive capital tool cost savings
Update and Use Technical Knowledge– Ability to demonstrate and apply current technical, market, and geographic knowledge essential to the business
Manage and Implement Projects –Knowledge of project management processes, methodologies, and tools. Ability to manage teams and projects by setting appropriate timelines, assigning tasks, and driving projects to completion
Data Evaluation, Interpretation, and Implementation– Ability to analyze complex data and develop and implement standard procedures based on analysis
Building Relationships –Ability to develop, maintain, and leverage relationships within and across business units to achieve results
Minimum 8+ years of experience
3+ years of experience at the manager level
5+ years’ experience in the Telecommunications industry
Lean/Six Sigma certified

Dir, Regl Operations Resume Examples & Samples

Plans and directs operations and administrative activities in the region including long-range goals, strategies, and objectives
Oversees the activities of Facility Administrators or Wardens within the region; establishes program goals and objectives for each facility; and develops and approves priorities
Establishes and maintains close working relationships with all clients
Actively promotes the Company and seeks new business opportunities
Reviews the financial and operating performance of the facilities against operating plans and standards, and oversees changes as needed. Targeted areas to closely monitor include census, labor usage and food costs
Assists in the preparation of program budget requests, overseeing the preparation of program management and productivity reports or studies, and the planning, developing, and operating special facilities
Monitors staffing at all facilities to comply with contractual requirements
Ensures the safety and security of inmates, detainees, and employees at the facilities
Evaluates the performance of Facility Administrators or Wardens and makes recommendations regarding compensation
Participates in the oversight of employee disciplinary recommendations; program analyses, and research studies and recommends improvements; and makes routine visits to facility sites to assist in problem-solving and provides technical guidance. May be required to respond to employee complaints and/or conduct investigations into alleged employee misconduct
Prepares reports and special studies relating to policies, operating procedures, rules, and regulations
Represents the organization as necessary at the local or regional level. Prepares official responses to queries from internal or external customers from either the public or private sectors
Ensures that communications within the region are effective and appropriate

Dir, Labeling Operations Resume Examples & Samples

Ensure alignment between labeling strategy execution and business strategy
Defines and implements compliant processes for managing labeling activities in support of Baxter supply to global markets while ensuring effective integration into established markets
Establishes communication plans for labeling related initiatives across functions and geographic areas into established markets
Collaborates with internal (Regulatory Affairs, Operations and Quality) and external partners outside to achieve results
Evaluates unique labeling specification requirements and market requests to determine feasibility and identifies creative solutions based on print supplier and packager capabilities and limitations
Oversees vendor performance through management of labeling change projects and project launches
Oversees and ensures availability of reliable creation and maintenance of printed product labeling artwork and ancillary supporting documentation (specifications, drawings) ensuring copy availability and version integrity
Identifies impact of new strategic initiatives (eg Braille) on artwork development and packaging operations
Develop, implement and maintain processes to generate, approve and control labeling artwork and ancillary documentation across the company
Monitor and implement new methods to improve the efficiency of the operations department
Identify, evaluate and implement technology in support of label operations to improve efficiencies
Hire, train and develop a team to support labeling efforts. This includes strategic and operational leadership in planning, budget development and oversight, resource management, staff mentoring, vendor selection and management, project operational support
Develop and manage budget both Opex and Capital around labeling operations projects
Analyze workflow processes for critical areas that impact labeling availability and implement the necessary changes/improvements
Develop and track critical metrics that impact labeling availability (cycle time) and develop the reporting tool for each area to report to upper management
Maintain and manage timely and professional written and verbal communications with senior management and key internal stakeholders

Dir, Operations Resume Examples & Samples

Advanced degree preferably in the Engineering or Science areas
No less than twelve (12) year combined experiences in commercial/business and direct API manufacturing (operations, project management, or quality, technology, supply chain etc.) experiences in pharmaceutical, chemical or related industry with a significant portion in management/leadership positions desirable
Compliance – Has experience and ability to achieve compliance goals through a risk based approach; has a deep understanding of GMP and EHS compliance and compliance risk in API operations
World Class Supplier Mindset – Has proven Lean Six Sigma or other Continous Improvement skills to deliver compliant supply and achieve highest quality, lowest cost and shortest lead-time
Business & Financial Acumen – Has skills to understand and intelligently apply economic, financial and industry data to make the business decisions that drive value for MSD and our customers
Depth of Manufacturing Knowledge – Has proven skills and expertise at management level in API platforms
Strategic Thinking – Ability to visualize path forward, identifying opportunities that add value to the organization and proactively mitigate risk across the value chain
Strong leadership – Must possess excellent interpersonal, communication, collaboration, negotiation skills to work across boundaries and to coordinate different functions working as a team
Business Outcomes / Drive Results – Ability to use deep knowledge and expertise in production operations to drive results and business outcomes
End to End Mindset – Ability to apply understanding of end-to-end supply chain within external and internal network and stakeholders across the network to drive results and contribute supply chain optimization
Ability to handle complex project in difficult environment. Must be decisive in ambiguous environment
Cultural awareness and sensitivities
Fluency in English (both verbal and oral) is a must. Mandarin Chinese fluency is a strong plus. Working knowledge of additional East Asian language is helpful

Dir Mfg Operations Resume Examples & Samples

Directs all manufacturing operations
Responsible for safety, quality, productivity, delivery and working capital in support of the business requirements, forecasts and demands
Delivers on financial, operational and business objectives
Develops short and long term production plans that maximize the efficient utilization of manufacturing resources
Develops and justifies capital equipment plans that reduce cost and increase productivity and operational efficiency
Continue developing and implementing a lean manufacturing strategy to continuously improve manufacturing efficiencies, reduce rejects and product standard cost in order to deliver on financial, operational and business objectives
Develops, implements, trains and enforces productivity standards and efficiently conduct production operations
Active role with Quality Assurance staff to implement quality assurance procedures and ensures that all areas of operations are in compliance
Actively participate in the preparation, management and control of the manufacturing budget in accordance with business strategy and production plans
Active role in the forecast and production planning activities
Ensure that syringe operations comply with US FDA regulations as required by the QS regulations and the CFR part 820 for medical devices, ISO 13485:2003 and Canadian Medical Devises Regulations and European Community Medical Device Directives 93/42/EEC of June 14, 1993 (MDD) requirements and subsequent revisions
Create and follow through with development plans for all professional employees and provide leadership and strategies by mentoring, directing, training, evaluating and disciplining
Provide daily, weekly and monthly reports to the Senior Management team as required
Work effectively with all functions (Marketing, Product Development, HR, Finance, Customer Service, Supply Chain, etc.) in a team environment to improve overall operations
Establishes and maintains key business relationships with critical vendors
With Supply Chain Management, oversees inventory management and production control process to insure accurate and proper levels of inventory and mix of products while maximizing the cash usage of the company
Demonstrate Excelsior Medical core values and set a leadership example to all employees at Excelsior Medical

Dir Operations Resume Examples & Samples

Liaise with upper/lower management to make decisions for operational activities and settings of strategic goals
Develop and mentor staff through on-boarding, open communication, training, development opportunities, proper on time feedback and a robust performance management processes; build an maintain employee morale and motivation through a teamwork environment; ensure the team is appropriately staffed with required competencies
Achieves financial objectives by scheduling expenditures, analyzing variances, and initiating corrective actions; requesting assistance from internal financial support as needed
Ensures a safe, clean, and secure working environment by establishing and enforcing procedures, rules and regulations; by initiating fixed capital requests; monitors all production related safety and security systems and procedures on a regular basis; chairs plant safety meetings that evaluate plant machinery, equipment and working conditions
Ensures compliance with Corporate Quality procedures by initiating and monitoring related training programs. Ensures compliance with all pertinent corporate, federal, state and local regulations and licensing requirements by keeping abreast of current and developing requirements; instituting and monitoring internal compliance programs and procedures; ensures that plant tours for visiting external regulators are properly conducted
Monitors predetermined preventative maintenance measures designed to minimize equipment related downtime supporting production/warehouse. Monitors & supports overall building maintenance, security, and cafeteria services, coordinating with external contractors/agencies where necessary
4 year college degree in Engineering or Supply Chain required
At least 4 years of experience managing people, including hiring, developing, motivating and directing
Extremely high sense of urgency, and positive approach to help instill both in all employees. Capable of handling multiple priorities and extensive time demands. Must have a high level of personal integrity
Strong work ethic, with hands-on approach and attention to detail
Possess strong initiative, and ability to work independently under general guidelines and supervision
Effective interpersonal skills as demonstrated through prior management experience
Ability to influence people in their opinions, attitude or judgments; to generalize, evaluate and make decisions in stressful situations
Ability to coach/mentor/develop employees at all levels
Bi-Lingual, English-Spanish highly preferred

Senior Dir, Business Operations Resume Examples & Samples

Lead the design and governance of data management organization structure
Lead implementation and execution of data governance
Define data policies and strategies
Manage communication to business teams
Resolve critical data issues
Ensure alignment and adoption of data governance and strategy
Resolve conflicts between data owners
10+ years experience leading enterprise wide initiatives working with complex data and system infrastructure preferred
10+ yrs experience in management preferred
Experience in related data management functions and/or quality initiatives
Strong understanding of business processes and data modeling related to master data domains such as product, customer, vendor, etc
Strong experience in process re-engineering, operational management and change management
Experience in driving large initiatives at the enterprise level
Ability to drive change across multiple disciplines and levels of an organization
6+ years experience leading enterprise wide initiatives working with complex data and system infrastructure
4+ yrs experience in management

Asst Dir, Regl Operations Resume Examples & Samples

Oversees the activities of staff within the regional facility programs; establishes program goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and oversees program evaluation activities
Participates in regional audits; evaluates facility progress toward meeting regional expectations; assists in policy development; performs special investigations upon request; and serves as a resource to facility Wardens/Administrators in operational needs
Assists in the preparation of program budget requests, overseeing the preparation of program management and productivity reports/studies, and the planning, developing, and operating special facilities
Plans, assigns, and supervises the work of others; and provides technical guidance and direction in responding to emergency situations including escapes and unit disruptions
Participates in the oversight of employee disciplinary recommendations; program analyses, and research studies and recommends improvements; and makes routine visits to facility sites to audit programs and activities, assists in problem-solving, and provides technical guidance

Senior Dir Regional Operations Resume Examples & Samples

Insures daily consistency of operating standards from store to store, District to District. Implements and insures that SOP programs, policies and practices are met
Is a key motivator and sponsor for implementing district merchandising programs. Partners with the District Manager team and merchant organization in the coordination, review and implementation of merchandising plans and the achievement of results
In conjunction with the District Manager team, seeks ways to improve store operating efficiency and work processes. Shares results with entire organization
Insures regional compliance with Store Operations and Corporate SOP manuals
5-7 years as district management in a medium to large retail organization
2-4 years regional management in a medium retail organization

Dir., .T Operations Resume Examples & Samples

Experience in establishing an outsourcing and/or managed services solution and management of migration
Exceptional vendor management skills with the establishment and management of performance KPIs and scorecards
Working with project & development teams on migration of solution into production
Experience with Release Management & Release to Production processes a must
Experience running a QA support teams using agile methodologies required
Working with monitoring tools / tools suites
Should have excellent communications skills to interact efficiently with a variety of technical and non-technical stakeholders and program contributors
Have outstanding organizational skills to manage complex IT service contracts in a structured way
Be well versed in a variety of current techniques, tools, frameworks and technologies relevant to IT Service Management (ITIL, Cloud, SaaS, Software Defined Networking, Mobility, business analysis and process, software development, quality assurance, IT operations, desktop management, IT processes, IT management methodologies, etc.)
Have a solid understanding of key IT Service Management basics such as Disaster Recovery/Business Continuity Management, Configuration Management, Asset Management and Financial Management for IT Services
Be self-motivated, having the ability to multi-task under a diverse work-load, while developing strong relationships with key internal stakeholders to set realistic expectations, prioritize tasks, and deliver accurate timely status updates to management and stakeholders
Hold one or more relevant professional certification (ITIL, PMP, etc.)
A minimum of 8 years managing multi-million complex IT outsourcing Service Delivery across concurrent programs of the organization

Assoc Dir CMC Mgmt & Operations Resume Examples & Samples

Provide project management and operational oversight of multifaceted vendor (CXO) services, managing contracts, timelines, budgets and deliverables, and managing cross-functional teams of technical and functional experts as required; CXO services covered include drug substance process development and manufacturing, drug product formulation development and manufacturing, analytical methods development and validation, technology transfer and scale-up, process characterization and validation
Experience in process, product or analytical development activities, and a knowledge of CMC regulatory requirements
At least 2 years experience leading CMC development teams for drug development candidates, and representing those teams on cross-functional drug development project teams, or equivalent

Dir, Utilities Operations Resume Examples & Samples

Technical Background
Experience with Utility Systems
Minimum five years’ supervisory experience
Construction regulations and standards, federal and state laws pertaining to emissions, discharges and safety
Design parameters, machinery capabilities, heat rates, safety and testing procedures
Preparing technical papers, memos, letters, specifications, procedures and standards
Effectively directing the work and establishing a rapport with others
Dealing with regulatory agencies
Operation and maintenance of emergency generators and piping modifications
Assuring a safe working environment
Systems planning and testing
Personnel management and supervision
Ability to read and understand blue prints, OEM manuals, technical papers, memos, letters and related correspondence
Calculate heat rates, building costs, emission levels, fuel usage, volume
Give technical presentations and daily verbal communication and supervision
Texas Registered Professional Engineers License (PE)
Ability to interact with employees, other departments, and the public
Thorough knowledge of the principles and practices of potable water, steam, and chilled water distribution and electrical distribution lines, metering, and other utility systems operations
Thorough knowledge of the local, state and federal laws and regulations relating to potable and storm water systems
Ability to communicate in English and Spanish

Dir, Lean-operations Resume Examples & Samples

Provide effective leadership to implement Polaris’ lean manufacturing strategy
Create and execute strategic plans which accelerate progress towards “World Class” performance
Educate and align employees to the principles, practices and philosophies of continuous improvement
Develop lean LRP strategy to achieve our ideal state vision Identify, prioritize, and communicate improvement opportunities
Guide, coach and train team members on Lean implementation
Serve as a Lean resource, champion, and subject matter expert
Create and perform facility wide training on Lean Manufacturing tools, including Kaizen, Value Stream Mapping, Problem Solving, 5S, Material Flow, SMED etc. Facilitate and manage multiple projects
Participate on and or lead Lean Steering Team and Lean Council
Facilitate Kaizen events and train/coach/mentor other team members in facilitation
Assist in the development of Polaris’s lean training materials
Create and audit processes/standards
Proven ability to lead change and motivate at all levels within the organization
Ability to effectively manage multiple projects/initiatives with budget limits and time constraints
Strong analytical skills and understanding of problem solving tools/methods
Expertise in Lean Manufacturing and continuous improvement principles and the strategic application of appropriate tools – demonstrated ability to use and effectively instruct in the proper use of Lean principles such as value stream mapping, Goal Deployment, Kaizen, 5S
Lean or 6 Sigma Certifications a plus
Strong communication, facilitation, and problem solving skills

Senior Dir, Business Operations Resume Examples & Samples

Directly manages a senior team of Business Managers and provides mentorship to support operational objectives and sales priorities and execute the business strategy
Provides leadership with Sales, Strategy, and Planning (SSP) leads and influences how the team engages/interacts with the sales force and cross-functional organizations
Leads business execution efforts and may be responsible for influencing sales force behavior and capabilities to support key initiatives
Engages with key stakeholders in Business Operations to support the cross-functional team agenda and run the business activities
Provides guidance on business planning and strategy to the leadership
Drives GTM/sales operations/business process improvement efforts
Ability to lead, motivate, and direct a workgroup
Ability to influence others to achieve results
Strong project management, communication, and negotiation skills
In-depth understanding of business environment and industry trends
Typically requires 15+ years of diversified leadership, planning, communication, organization and people motivation skill (or equivalent experience)

Dir Operations Home Therapies Resume Examples & Samples

Directs and oversees the dialysis Home Therapies business within a defined area through effective leadership and management of customer service, quality patient care, marketing of FMS and responsible fiscal management. Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy
Participates in the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company. Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives. Implements HT program-specific and area quality goals and action plans in order to achieve FMS quality standards
Provides leadership, support and guidance to HT program management including HT Program Managers and other support staff. Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process. Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR
Mentors, guides, supports and provides subject matter expertise to HT Program Managers within region
Responsible for profit and loss management of each assigned facility/program including optimal performance of program operations to achieve or exceed budgets and key performance indicators
Reviews the balance sheet and income statement s regarding revenue growth and commercial payor mix on a frequent basis to understand the status of the business
Determines impact of proposed changes and identified improvements prior to implementation to ensure a positive effect
Ensures efficient and economical performance in accordance with HT program operating budgets and takes the appropriate actions to ensure the attainment of profit and year-end goals and objectives. Responsible for the implementation and achievement of the business plan and key performance indicators. Reviews analysis of performance including financial and productivity data for area with RVP and makes the appropriate changes in strategies, goals an objectives responding to current status and conditions. Coordinates and oversees all logistics associated with patient care within the assigned area
Acts as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives. Responsible for developing and maintaining strong Medical Director and physician relationships and facilitating HT Program Manager and staff relationships with physicians
Collaborates with the Group Vice President and Regional Vice President to respond to Joint Venture (JV) opportunities, to identify merger and acquisition opportunities and to participate in the related activities as appropriate. This may include but is not limited to providing oversight of the JV operations; participating in JV Board meetings and JV Management meetings assuming Board positions as needed, and taking the appropriate steps to ensure the JVs are in compliance with all pertinent company and regulatory requirements
Practices risk management strategies and collaborates with internal and external legal counsel as appropriate to resolve legal issues with goal of reducing company exposure
Ensures and promotes the development of the area management team/succession planning through coaching, training and leadership development
Collaborates with the appropriate Corporate and local groups to ensure the growth of all modalities (Incenter, Inpatient, Home, Home Assist, CKD etc. and the Treatment Options program)
Oversees Privacy and Security compliance according to the FMCNA and FMS Risk Management and Compliance requirements
Participates in all pertinent FMS training and development opportunities to grow and develop business knowledge, and skills and leadership competencies
3 – 5 years of business operations management and leadership experience preferably in healthcare

Hde Dir Operations Process Resume Examples & Samples

20% Defines roles, routines, policies, practices, and procedures for the Operations Center to provide the optimal level of branch level field support for 26 BIMs & and 200 ISMs responsible for local market level job-in-process management, Service Provider crew management, and capacity management of SPs
15% Partners with Sr. Director of Field Sales and Installation to ensure sales and installation teams are operating with strong communication and process effectiveness as well as cross functional support partnership with teams such as Merchandising and I.T. to drive advanced planning and design integration with the Ops Center
15% Forecasts, plans, and administers national sourcing and recruiting efforts of Service Providers to ensure proper level of skilled installation labor are licensed and on-boarded to meet demand across all markets
15% Manages installer (SP) relations of 1,700 companies and 2,700 crews to include onboarding, of new Service Providers, development & monitoring to ensure adherence to industry standards, labor rates, quality, and national job-in-process auditing standards used by ISMs

Senior Dir, Operations Resume Examples & Samples

Ability to work and influence across business units and functions, multi-site and multi-cultural
Demonstrated ability to execute complex plans on time and on budget
Ability to think strategically and to provide clear direction to others
Extensive experience in due diligence, mergers and acquisitions
Extensive experience in outsourcing and performance management of external manufacturers
Demonstrate ability to drive and sustain transformational change
Deep knowledge of the industry and key competition
Demonstrate ability to execute plant closures and resulting outsourcing to external manufacturers
Demonstrate ability to develop and drive continuous improvement programs
Skilled in Six Sigma and Quality auditing
Negotiation and external manufacturing development experience
Must be results-focused
Ability to coordinate manufacturing/supply chain solutions in a crisis situation
Customer/client service oriented
Extensive knowledge of global cGMP manufacturing requirements
Ability to understand a variety of ECM cost models
Travel 50-70% of the time (domestic and international)
10-15 plus years of experience working with Marketing, R&D, Supply Chain, Manufacturing, and Quality required. Diverse management experience preferred. Strong financial acumen preferred

Dir, Operations Resume Examples & Samples

Plan and execute ongoing strategic initiatives and planning for all practices
Partner with business integration team to successfully onboard new practices, grow existing practices and add service lines
Responsible for employee and hospital contracts at inception and renewal
Responsible for signing off on the annual reports (ensuring that all known, relevant information has been incorporated into the projections)
Point of contact for practices, payers, patients or families and hospital administrators within assigned market
Perform other duties as assigned or requested

Business Operations Dir Resume Examples & Samples

Direct the centralized development and implementation of business processes, standards and operational strategies for best Shared Services operations
Lead efforts in identifying and implementing annual business commitments and key initiatives to drive the Shared Services groups forward. Create business intelligence protocols and oversee full implementation, and maintenance approaches
Works with Senior Management Teams to implement organizational performance process and enhance strategic direction. Uses functional expertise, best practice communication and leadership skills to influence positive results
Performs any/all tasks required to support department and company goals
Oversees and implements capacity demand planning for resource allocation across Shared Services teams, including monitoring CAP rates, compliance and optimal resource (staff, contingent, vendor) utilization
Creates implementation plans and identifies and secures project resources. Conducts ROI and impact analyses as needed as input into Shared Services and related CapEx and OpEx business cases. Monitors milestone and completion dates; documents and communicates status. Identifies and escalates conflicts
Manages departmental operational expenses, tracking and analyzing variances. Prepares and manages variety of department & functional OpEx and Cap budgets
Lead the development of Shared Services communication strategy, ensuring input and responses with teams, Directors and VP, and other PDM executives to implement
Leads efforts to ensure business results reporting (month end; annual commitments; business reviews; strategic initiatives governance and tracking; employee web resources, etc.) in writing, audio/visual, and in various media are actioned in timely and accurate manner
Oversees the execution of successfully meeting information and communication needs in conjunction with PDM SS senior management. Ensures that status, risks and issues are managed and communicated and that reporting requirements are adhered to
Manages the development of requirements (business tools, streamlined workflows, documentation and related critical path initiatives), and communication with implementation teams and guides resourcing efforts
Identifies gaps and develops solutions (i.e., process improvement, HMH business risk mitigation, document retention, etc.) to cross functional and single stream problem areas and initiatives. Makes recommendations to senior business stakeholders and leaders
Oversee estimating, scheduling and risk management expertise. Implement and operate a project information system and/or scorecard & metrics to track overall progress and optimal performance across teams
Stays up to date with industry standards, current information industry processes and technologies. Coordinates with internal stakeholders and external vendors to define, implement, and monitor standard technology usage as appropriate
10+ years of management experience in related industry or functional area

Dir, Service Business Operations Resume Examples & Samples

This role is responsible for the corporate based National After-Sales service business development team focused on developing processes/policies/systems/marketing to facilitate improved customer loyalty, retail parts and accessory sales, and dealer process and efficiency improvement
This position will also lead the development and implementation of the strategies for aftersales KPI attainment in concert with the region based General Fixed Operations Managers for deployment through the Area Fixed Operation Managers (FOM’s). It will coordinate the integration of Quality, Technical Service, Customer Experience, and Parts Operations with the brand strategy
This position is expected to maintain more than $1 billion in annual dealer parts sales as well as $760 million in annual labor sales while managing a departmental budget of $30 million plus
Leadership, Development, and Management of After-Sales Service Development Team
Lead the development of annual National, Region (GMFO) and Area (FOM) PMP goals and critical After-Sales KPI’s
Monitor critical target performance and coordinate corrective actions with GFOM’s, Parts and Accessory GM, and Warranty/Technical teams
Lead the process of identifying training and development opportunities for the FOM organization and approve Brand Academy implementation plans
Monitor dealer satisfaction with After-Sales field performance and ensure development of action plans
Work in concert with Parts and Accessory GM in developing and marketing aftersales strategies to achieve revenue and profit KPIs
Develop strategies and tactics to assist retail organization in achieving annual labor sales, customer satisfaction and dealer profitability improvement
Lead development and implementation of Service department management processes and shop production systems
Lead effort to ensure development of dealer After-Sales processes, policies, and planning tools to support and assure achievement of CSI and Service Penetration objectives
Lead process for establishing metrics to monitor and measure dealership After-Sales performance. Lead process for monitoring, measuring, and communicating these results to Region and FOM’s
Lead National Service Council meetings and integrate input with National Dealer Council as required
Consult with dealerships in After-Sales processes
Dealership Training and Certification
Participate in the development of strategies to maximize technician recruitment activities and ensure that Volkswagen standards are met
Determine fixed operations training requirements and opportunities, work with the Brand Academy to develop and implement them
Approve the After-Sales training curriculum and delivery methods
Lead process for active participation in development of certification requirements, standards and recognition programs for After-Sales related positions
Dealer After-Sales Initiatives
Lead development, initiation and execution of the Volkswagen dealer Service Strategy and ensure competency
Approve dealership Service Operating Standards and Service process standards
Approve the service portion of the annual dealer Operating Plans, and ensure integration with dealer development
Ensure integration of After-Sales objectives into ongoing “White Frame” rollout to Volkswagen dealer
Research new technology and processes for possible Volkswagen Brand Implementation
Approve service facility requirements and lead pilot of new service facility concepts
Benchmark external experiences for Volkswagen Brand learning opportunities
Approve capacity measuring tools and ensure integration into the annual business operating plans
Other Assigned Duties
Interface with VWAG After-Sales colleagues (VK1) to ensure alignment of VWoA’s Service Operations strategy into overall group objectives
Develop, initiate, and execute national field events
Approve the Brand’s strategy on workshop process and technology issues (MSSP)
Approve dealer communications, and dealer strategy elements with respect to technical information services provided including Volkswagen Product Support, Technical Helpline, QTM organization, and Service Publications
Automotive Technical/Business Training
Minimum of 7-10 years’ experience with automotive OEM with emphasis on After-Sales environments
Extensive knowledge of dealership After-Sales operations
Demonstrated ability to plan, organize and implement strategies and manage multiple projects
Excellent speaking, written and presentation skills
Demonstrated ability to translate concepts from external sources and adapt them to new environments
Ability to select and manage vendors/suppliers
Demonstrated credibility with field organization
MS Office and strong PowerPoint skills
Negotiation and team skills

Dir-operations Resume Examples & Samples

Put people first
Embrace change
Pursue excellence
Act with integrity
Serve our world
Currently a Director of Operations or a Director of Food & Beverage ready to move to Director of Operations role
Approximately 5-10 years of operations experience, most recently in leadership role
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 5+ years of operations experience, most recently in a leadership role
Must be available to work a variety of shifts, based on the operational needs of the hotel
Knowledge of applicable building and life safety codes (plumbing, electrical, fire) and implementing the safe work practices outlined in each
Must have excellent interpersonal, communication and guest service skills
Ability to contribute to a positive guest experience and to the hotels mission statement
Awareness of environmentally sound practices
Ability to work effectively in an innovative and multi-tasked environment

Dir, Operations Resume Examples & Samples

Works collaboratively with Executive Director, Site Management, Medical Directors and ancillary departments to ensure an integrated system for delivery of care
Develops and maintains leadership over the medical office administrative team
Assists the Executive Director in the development and implementation of strategic plans and programs in the medical offices
Actively participates in Heritage Management Team activities, including meetings and committees; contributes to the collective decision-making process of the executive team
Participates, as directed by the Executive Director, in acquisition and growth initiatives, including investigations and evaluations and transitions in accordance with corporate goals
Establishes and enforces policies to ensure management development, accountability, and positive working relationships among departments and medical offices
Ensures compliance with all legal, OSHA, HIPAA, State and Federal regulatory guidelines and JCAHO as required
Participates in and oversees the preparation and maintenance of operating and capital budgets. In conjunction with the Heritage Management Team assures that St. Joseph/Jude Heritage Healthcare’s financial goals are met and acts as a good steward of the organization’s resources
Provides insight/direction to operating departments regarding methods that may result in improved operating performance or efficiency and/or improved interdepartmental collaboration and cooperation
Facilitates final conflict resolution at sites for patients regarding issues with physicians, staff, attorney requests, billings and health plans. Tracks and trends such issues when appropriate to understand and improve system issues that result in such conflicts
Provides reports to the Executive Director and the Executive Management Team regarding operational efficiencies, projects, employee relations and areas of concern as requested
Enhances operational effectiveness by participation in Improvement Performance initiatives and promotes outcomes through visual metrics oversight
Available to respond to all emergencies at the medical offices 24/7
Functions as a liaison between Group Administrator or Executive Director and physicians within the assigned scope of responsibilities
Requires seven (7) plus years of management experience in a multi-specialty physician practice setting
Previous experience in budget management, operations turnarounds, and strategic planning required
Proficiency in Microsoft Word, and Outlook
Excellent communication skills, both written and verbal, including technical writing with the ability to communicate on both an interpersonal and technical level
Ability to lead through influence and persuasion
Ability to facilitate the integration of the finance, operations, and strategic functions of St. Joseph/Jude Heritage Healthcare
Possess strong leadership, critical-thinking and motivational skills and abilities
Knowledge of ambulatory healthcare delivery and management
Ability to build consensus across organizational lines
Ability to adapt quickly to changing conditions while managing multiple priorities
Ability to independently and self-direct activities
Ability to work effectively and establish and promote positive relationships
Ability and willingness to travel within St. Joseph Health locations

Dir Operations Resume Examples & Samples

Assures that the Health Ministry is provided with consistent, high quality, and cost-effective operations with respect to procurement, purchasing, inventory, warehouse operations, receiving, and supply distribution functions
Develops, implements, and monitors goals, policies, and procedures
Serves as the in-house consultant for operational functions
Plans annual operational / supply chain / resource management goals and objectives supporting the Ministry, Regional, and National goals and objectives are identified, carried out, and communicated

Dir, O&m-director of Operations Resume Examples & Samples

Manage multiple site managers and oversee multiple sites or projects
Accountable for the profits from multiple client sites
Establish the initial post-award business plan once the contract is awarded
Develop and administer the specific management system elements needed to meet contract requirements
Monitor clearance of Nonconformity and Corrective Action Reports (NCARs) and Preventive Action Reports With respect to ongoing contracts
Act as the client contact for all levels of management
Obtain feedback on the site performance of the contracted services provided by conducting client reviews
Adhere to Operating System Requirements (OSR)/ Operating System Implementation Plan (OSIP) as well as Quality Assurance and Risk Assessment oversight for sites assigned
Maintain a close working relationship with Business Line operations management
Typically would be assigned to one client and/or multiple sites or a major complex program with responsibility for the full performance of every phase and aspect of each site
Responsible for performance of every phase and every aspect of a large site or one or more small sites
Assist with sales materials, sales presentations, and the preparation of proposals and commercial terms, technical evaluations, and cost estimates
Accountable for Profit and Loss for sites
Typically degreed, preferably in engineering or business field of study with at least thirteen (13) years of Operations & Maintenance (O&M) management experience and at least three (3) years of experience managing medium to large complex O&M contracts
Client side and international assignment experience preferred

Dir Enterprise Services Operations Resume Examples & Samples

Building an integrated working relationship with the Enterprise Services Leaders in each of the Areas. Success will be realized when lines blur between the Area and ES Operations, acting as “one team” helping drive customer and Enterprise Services success
Hire, attract, retain and continuously develop world class operations talent, building a sustainable team culture around customer focus, agility, quality and fun
Drive operational change management activities into the areas, including the adoption and usage of operational services
Develop a fast feedback loop to enable innovation within and outside the region
Act as the virtual operations leader across the region, simplifying engagement for the field
Developing world class stakeholder management and communication that highlights value creation, opportunities for improvement and new ideas to better deliver success
Hiring and developing self-driven talent with a strong customer focus and tenacity to do the right thing for our business
Building a team culture focused on learning and rapid iteration to deliver success
Establishing strong communication and prioritization channels with stakeholders
Driving focused business performance and insight
Partnering across Microsoft, driving goals alignment and clarity
Identifying value add service opportunities and realizing the vision
Providing clear business requirements to key partner groups including product management, IT, business intelligence, and other key partners, tracking to closure
7+ years of program and/or operations experience, in consulting and/or paid support services
5+ years of people leadership
Executive presence with strong business and people leadership capabilities
Track record of delivering measurable improvements in operations (improved value/efficiency, increasing quality and/or reduced costs)
Experience working in support of multiple cultures and functions
High energy and a “can do” attitude, ability to motivate self and others
Bachelor’s degree required, MBA a plus

Dir Operations Resume Examples & Samples

Work closely with regional and hospital leadership to drive optimal operations, excellent patient satisfaction, budget management and strategic growth initiatives
Plan and execute ongoing strategic initiatives and planning for hospital
Evaluate hospital productivity and provide recommendations for improvement
Responsible for hospital contracts at inception and renewal
Establish and maintain strong collaborative relationships with hospital administration; provide annual report

Asst F&B Operations Dir Resume Examples & Samples

Assists the Director Operations in directing the daily operations of the location
Assists in facilitating the development and implementation of the annual budget, and works with branch-level management to ensure budgeted sales and profit goals are achieved
Effectively plans, organizes, prioritizes and assigns business activities
Ensures all company/brand standards and safety guidelines are met
Provides recommendations for hiring, firing, advancement, promotion or any other status change of location associates
Resolves routine questions and problems and refers more complex issues to higher levels
Requires a High School diploma or general education development (GED) diploma; 2 years of formal post-high school education preferred
Requires at least 2 years of management experience in low volume, multi-unit Food and Beverage operations or other related management experience
Demonstrates team management, delegation and issue resolution skills

Senior Dir, Business Operations Resume Examples & Samples

Program management of division’s key initiatives; direction and guidance to individual project managers and functional leads
GM’s “right hand” for day-to-day business execution and management governance; responsible for making the leadership team’s engagement effective and focused
Track and ensure delivery of division’s commitments; engage leadership as required for recovery planning and execution
Identify issues and recommend solutions to organizational design defects, especially in context of program execution and effective management of resources
Development and administration of division’s Strategic and Annual planning processes; responsible for end-to-end commitments integrity and plan quality
Strong partnership with division Financial Controller and other members of the Corporate Operations team
10-20 years of combined relevant experience across many of these areas desired

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