Devops Support Resume Samples

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B Boyer

Birdie

Boyer

618 Brekke Track

New York

+1 (555) 776 4114

618 Brekke Track

New York

Phone

p +1 (555) 776 4114

Experience Experience

Detroit, MI

SQL Devops Support

Detroit, MI

Kovacek, Bosco and Williamson

Detroit, MI

SQL Devops Support

Assist Service Coordinator and Service Manager in providing management status reports on daily, weekly and monthly basis
Analyze My SQL DDL and provide suggestions for improvement
Provide leadership in critical production issue resolution both Priority 1 and Priority 2
Assist in managing and coordinating all production related activities with Service Coordinator and a team of offshore resources
Ensure that the work delivered by the team is of high quality
Work with business to prioritize production issues for resolution
Ensure timely resolution of all production issues, meeting or exceeding SLA’s

Dallas, TX

Devops Support Engineer

Dallas, TX

Erdman-Kuhic

Dallas, TX

Devops Support Engineer

Automate / manage data transfers to/from NCS and our service providers, retail, media, and DMP partners
Train in test driven and agile development practices
Automate deployments to AWS with Chef/OpWorks
Develop tools and automation for your team and others using modern coding platforms and techniques
Manage continuous integration platform and artifact repositories
Demonstrated expertise in enterprise network administration and troubleshooting/analysis (DNS, IPsec VPN, BGP, Load Balancing)
Open to working shifts (morning, mid-afternoon, or evening; M-F, Su-Th or Tu-Sa) with occasional on-call duties

present

New York, NY

Platform Devops Support Specialist

New York, NY

Rowe Group

present

New York, NY

Platform Devops Support Specialist

present

Providing 2nd and 3rd level incident management support under ITIL based on your expert knowledge of the Hybris platform and base technologies
Application performance diagnosis and tuning using APM tools like Dynatrace
Performing of automated tests, evaluation of the results and application of changes to systems
Providing and maintaining technical documentation
Planning, reviewing and executing system changes under ITIL
Installation, administration, configuration, and support of Hybris multi-channel commerce software and solutions, including base applications (Apache, Tomcat, Solr)
Contributing to the development and implementation of the standards and processes framework supporting the automation platform and Hybris Cloud Services product

Education Education

Bachelor’s Degree in Computer Science

California State University, Northridge

Bachelor’s Degree in Computer Science

Skills Skills

Experience in network programming or knowledge in using TCP/UDP sockets or StackStorm is highly desired
Knowledge of computer monitoring technologies, such as Sensu/Nagios/NewRelic
Foundation in L2/L3/L4-7 Networking (IP/MPLS and Ethernet)
Cloud computing/virtualization technologies and services, such as OpenStack, Docker and AWS, is
SQL MongoDB and Version Control Systems, such as SVN or GIT
Scripting tools including TCL/Expect/Ansible/Puppet/Chef/Salt
Technical/Business Skills
3 Years’ experience within a relevant technical position

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15 Devops Support resume templates

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Devops Support Resume Examples & Samples

Ability to use a wide variety of open source technologies and cloud services - see details below
Strong experience with SQL and MySQL
A working understanding of code and script (PHP, Python, Perl and/or Ruby)
Supporting physical/virtual Linux servers hosted on VMServer farms
Writing technical / operational documents
Experience in working in large data centre environment
Apache, TomCat experience also useful as well as experience of monitoring tools (SolarWind, Nagios, etc)

AWS Devops Support Engineer Linux Resume Examples & Samples

Architect and Develop full stack solutions, from whiteboard to green SLA’s
Educate customers and Rackers on best practices in terms of redundant architecture and application deployment workflows
Automation experience with at least one configuration management system such as Chef (directly or via AWS OpsWorks), Puppet, Ansible, AWS Cloud Formation or Salt

AWS Devops Support Engineer Linux First Shift Resume Examples & Samples

Experience working at least one of the following languages: Node.js, Python, PHP, Ruby, and Java
Proficient in leveraging CI and CD tools to automate testing and deployment
Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays

Senior Devops Support Engineer Resume Examples & Samples

Work with Operations teams to manage physical as well as virtual environments. Environments consist of servers, load
Where possible, write automation scripts and components that support continuous integration and continuous deployment of
For applications hosted in public cloud, establish automation patterns by writing tools, scripts and components that
Assist project teams with environment and automation related issues. Troubleshoot and resolve issues that block
Understanding of and ability to install and configure Microsoft as well as open-source Operating Systems
Configure, manage and use Microsoft-based as well as open-source tools such as Team Foundation Server, Visual Studio,
Adept at profiling and troubleshooting deployed applications to identify and resolve issues using tools like Wireshark,
4+ years’ experience in web, Internet or mobile technologies with knolwege of Agile principles and QA methodologies
4+ year's experience with .NET C#, Powershell, PHP, Python or equivalent

SQL Devops Support Resume Examples & Samples

Collaborate with quality assurance team to ensure testing efforts align with system deliveries and business processes
Provide leadership in critical production issue resolution both Priority 1 and Priority 2
Responsible for 24x7 application availability
Assist Service Coordinator and Service Manager in providing management status reports on daily, weekly and monthly basis
Solve unique and complex problems with broad impact on the business
Deploy and maintain Applications / Systems
3+ years of professional experience as a DBA including design, development, maintenance and production support of relational databases (preferably MySQL)
3+ years of professional experience in Development with MySQL
Professional experience in Database optimization and developing Stored Procedures, Triggers, Cursors and Views on MySQL
Professional experience in DB optimization utilizing Explain Plan
Willing and able to work in a 24x7 environment
General system administration skills on Linux environment
Proficient writing Shell Scripts

Devops Support Engineer Resume Examples & Samples

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
3+ years of experience in a technical position
Experience in a DevOps team, or experience setting up, maintaining and coordinating the automated patch and configuration management of production servers
Experience with Chef, particularly writing Chef cookbooks to automate deployment and maintenance of Linux and Windows application servers
Programming/scripting with Ruby, Bash and PowerShell. Other languages a bonus
Systems administration (Linux and Windows). Experience with virtualization technologies (Hypervisors, VMware, Xen)
Experience managing full 3 tier application stacks from the OS up through custom applications

Senior Devops Support Analyst Resume Examples & Samples

Provide hands on application support for daily operations for DevOps - Delivery environment, including service, data and process integrity, configuration, user administration, reporting (data pulls) and optimization
Identify root cause analysis and resolve any incidents reported by the monitoring systems and end users. Ensure, analyze and maintain the integrity of data while working with the IT team and business stakeholders
Collaborate with IT units and business stakeholders to fully understand the business processes and requirements supported by the applications. Work with business stakeholders to determine business process improvements and optimization of the DevOps environment to improve value add to the organization
Maintain documentation and provide knowledge transfer for other system support analysts. Evaluate gaps in process and operational support documentation and implement plan to address the missing information
Understand and adhere to all compliance requirements (audit controls) for our applications. Participate in evidence collection and review for ITGC`s that pertain to application support. This process involves understanding applicable compliance aspects from the corporate information security policy as well as ITIL and COBIT frameworks
Provide application expertise to assist with identifying business and technical requirements for project activities. Identify and raise risks as they relate to the application or business processes around the application
Demonstrate a strong understanding of retail applications and processes related to POS and Payment Channels
Ability to communicate with business stakeholders in business terms at all levels of the organization
Act as incident and problem coordinator as a back-up, where required. Facilitate regular meetings and working sessions with IT team members and different business units to address ongoing issues that require further understanding or analysis
Participate in an on-call rotation to provide afterhours support for our key business applications
Minimum of 5-7 years in a large software Release, QA, Continuous Integration, or DevOps environment and 7-10 year in an IT environment
Strong knowledge of retail based applications and business processes
Strong understanding of DevOps and Continuous Integration environments (Java, Python, Tomcat / Apache) with the ability to read, write and execute shell scripts
Strong understanding of Red Hat Enterprise Linux (RHEL) and/or OpenStack
Knowledge in some or all of the following areas: Windows 2000, 2003 Server, AIX, Linux, RF protocols, IBM iSeries AS400 is desired
Working knowledge of GIT, JIRA, Ansible, Subversion, Bamboo, MySQL, MariaDB is desired
Good understanding of hardware and networking components
Ability to create and deliver training sessions
Strong commitment to creating and maintaining documentation
Ability to perform gap analysis to identify areas for improvement in application performance, functionality and processes
Bilingual (English/French) is an asset

AWS Devops Support Engineer Resume Examples & Samples

Automation experience with at least one configuration management system such as Chef (directly or via AWS OpsWorks), Powershell/DSC, Puppet, Ansible, AWS Cloud Formation or Salt
Experience working at least one of the following languages: Python, Java ASP.NET
Knowledge (preferably experience) in building distributed, highly available applications
DevOps Engineer I
Proficiency with Python, PHP, Ruby, or ASP.NET
Experience working in a containerized enviornment (Dacker/LXC)
Relevent technical certifications around AWS or Microsoft
AWS Certified Solutions Architect, DevOps Administrator, or SysOps Administrator? You should defintely apply!
Bachlelor degree in Computer Science, MIS or related technical field. At the managers discretion, additional experince may substitute for the degree requirement

Devops Support Engineer Resume Examples & Samples

Train in test driven and agile development practices
B.S. in Computer Science or demonstrated experience building applications using Java, Ruby, Python or Node.js
1-2 years relevant experience in building applications

AWS Devops Support Engineer Resume Examples & Samples

Automation experience with at least one configuration management system such as Chef (directly or via AWS OpsWorks), Puppet, Ansible, AWS Cloud Formation, PowerShell, DSC, or SaltStack
Experience working at least one of the following languages: Node.js, Python, PHP, Ruby, Java, and ASP.NET
Relevant technical certifications around AWS or Microsoft

Associate Devops Support Engineer Resume Examples & Samples

Administrate, performance tune, and maintain continuous build and deployment delivery mechanisms, leveraging innovative programmatic solutions and automation (30%)
Collaborate with technical personnel and management over industry-best practices to persuade and agree on the most innovative approaches applicable in customer landscape (15%)
Proactively identify and drive automation of tasks associated with end-to-end deployment delivery (10%)
Take initiative in discovering existing and new challenges pertaining to the build and deployment for our customers, seeking to improve, resolve, and streamline tools and processes to meet delivery challenges (10%)
Function as a team member supporting the organization by driving the end-to-end stability and availability of tools and environments used by our customers to support the build and deployment (10%)
Continually improve the solutions within our platforms to drive efficiency, scalability, automation, and recoverability. (10%)
Develop and maintain documentation and diagrams outlining automated solutions and environmental architecture (15%)
Additional duties as assigned
1 to 3 Years of relevant work experience
Adaptive to different technology interfaces and frameworks
Able to execute instructions and to request clarification when needed
Possesses basic clerical and data entry skills
Possesses strong data entry skills
Able to perform basic mathematical calculations
Able to recognize and attend to important details with accuracy and efficiency
Able to communicate clearly and convey necessary information
Able to interact effectively with all levels of management
Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
Possesses strong multi-cultural interpersonal skills
Able to be immobile for long extended periods
Able to quickly learn new systems and technology
Able to use relevant computer system applications at an advanced level

Platform Devops Support Specialist Resume Examples & Samples

Installation, administration, configuration, and support of Hybris multi-channel commerce software and solutions, including base applications (Apache, Tomcat, Solr)
Contributing to the development and support of the Hybris Cloud Services automation platform to ensure it is working smoothly to perform regular deployments of custom applications, product upgrades, and configuration changes
Ensuring a sustainable high quality of service for customer sites by collecting and monitoring key metrics, and proactively planning required changes and improvements to the overall system
Troubleshooting and finding resolutions to complex technical problems across multiple tiers (web servers, application servers, database, search cluster, integrations, automation platform)
Providing 2nd and 3rd level incident management support under ITIL based on your expert knowledge of the Hybris platform and base technologies
Planning, reviewing and executing system changes under ITIL
Performing of automated tests, evaluation of the results and application of changes to systems
Familiarity with eCommerce solutions especially based on Java
Programming or scripting experience (Java, sh, bash, sed, awk, ruby, python, perl, regex)

Platform Devops Support Resume Examples & Samples

Ensuring a high quality service for customer sites by collecting data, planning a strategy on improving the systems, and proactively implementing changes
Assisting in finding resolutions to technical problems across multiple tiers (web servers, application servers, database, search cluster, integrations, automation platform)
Contributing to the development and support of the hybris Cloud Services automation platform
Ensure Cloud Services platform is working smoothly to perform regular deployments of custom applications, product upgrades, and configuration changes
Bachelor degree in computer science, software engineering or equivalent
Familiarity with scripting and/or modern programming languages (Java, JavaScript, C, C++, SQL, etc.)

Devops Support Engineer Resume Examples & Samples

Programming skills, with demonstrated ability to be self-taught
Will use a variety of tools in the linux environment to
Write ad-hoc tools to explore and manipulate very large scale datasets
Automate and optimize data processing jobs in the datacenter and in the cloud
Automate / manage data transfers to/from NCS and our service providers, retail, media, and DMP partners
Use SQL to interact with big data assets in a sharded/high-performance database environment for investigative and reporting purposes, and in combination with scripting tools for ETL and report automation

Software Devops Support Engineer, Security Resume Examples & Samples

Bachelor’s degree in Computer Science (related field) or equivalent work experience
Minimum of one year software development experience in a combination of any of the following languages: C++, Java, C#, Python or Ruby
Minimum of one year experience working with Linux operating system development
In-depth knowledge of Linux/Unix tools and architecture
Strong knowledge of web, security, and networking protocols
Some experience with security tools such as intrusion detection, log analysis, and network scanning
Breadth of experience covering the "stack" of front-end web user interfaces and web servers through to back-end analysis and storage systems
Highly proficient in design and analysis of algorithms and data structures
Strong understanding of object-oriented design and implementation experience
Experience with web-based applications and/or web services-based applications at massive scale
A person that thrives and succeeds in a hyper-growth environment where priorities shift fast
Master's or Ph.D. degree in Computer Science

Devops Support Engineer Resume Examples & Samples

Bachelor’s Degree in Electronics/ Communication/ Electrical or Computer Science or equivalent experience
Must have minimum of 5 years of experience in DevOps engineering
Strong Unix/Linux knowledge and extensive experience in Python, Bash or Ruby Development and/or web frameworks in Python, such as flask or pyramid is required
Experience in network programming or knowledge in using TCP/UDP sockets or StackStorm is highly desired
SQL MongoDB and Version Control Systems, such as SVN or GIT
Knowledge of computer monitoring technologies, such as Sensu/Nagios/NewRelic
Cloud computing/virtualization technologies and services, such as OpenStack, Docker and AWS, is a plus
Foundation in L2/L3/L4-7 Networking (IP/MPLS and Ethernet) a plus
Scripting tools including TCL/Expect/Ansible/Puppet/Chef/Salt

Database Devops Support Engineer Resume Examples & Samples

Strong skills in one or more of following
Some experience with query analyzers and query tuning / slow query optimization etc
Networking (DNS, TCP/IP)
Exposure to Virtualization (VMware, Xen, Hypervisor)
Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
Exposure to security concepts / best practices
Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network
Monitoring / Troubleshooting tools

Devops Support Engineer Resume Examples & Samples

Experience working within the software development or Internet industries
Write tutorials, how-to videos, and other technical articles for the CenturyLink Cloud customer community
Contribute to shared software and services used internally and publically
Demonstrated expertise in systems administration (Linux/Window)
CCNA certification or equivalent experience. Understanding of all networking layers, TCP/IPv4, v6
Strong understanding of routers, switches, and firewalls (JunOS a plus)
Proven expertise in virtualization (VMWare preferred)
Experience developing applications with an understanding of architecture, design, test and deployment
Open to working shifts (morning, mid-afternoon, or evening; M-F, Su-Th or Tu-Sa) with occasional on-call duties

Devops Support Engineer Resume Examples & Samples

Responsible for managing small to medium complex projects and in establishing Infrastructure standards/processes and procedures for development and testing teams in a agile environment
Provide guidance as a DevOps SME for development, testing, infrastructure, operations, and management to enable continuous delivery of projects
Extensive knowledge of how middleware technologies works and excellent experience with installation, configuration on Linux based systems
Research and analyze continuous integration and development needs for the platform and adopt and implement best industry practices
Responsible for managing the vendor interfaces and interact with vendors in testing connectivity, review file transmissions every day
Collaborate with development teams to fully understand their needs and determine the proper implementation manner and restrictions that should be placed upon the teams
Coordinate meetings with customers and understand the requirements/issues and offer solutions that are architecturally sound without negatively impacting the existing architecture
Responsible for 24 x 7 high availability of systems and proactively monitor systems and reduce any systems downtime, coordinating System maintenance activities and communicating to end customers of possible system down times
Maintain internal documentation and responsible for all Security aspects of the application and for remediating security vulnerabilities
Application configuration, Software installations, Troubleshooting & debugging application issues , participate in architecture reviews, establish standards/policies for IT teams and ensure teams adhere to the standards
Technical documentation, Infrastructure/Architecture design, Configuration and implementation and responsible for monitoring all production and non-production systems

Platform Devops Support Specialist / Engineer Resume Examples & Samples

Working closely with project managers, technical account managers, partners, customers, and operations on environment build-outs based on requirements and sizing assessments
Application performance diagnosis and tuning using APM tools like Dynatrace
This role requires availability to on occasion work flexible hours, as well as participation in off-hour on-call support rotations
3 – 5 years’ experience working in a similar role
Experience working in a service provider environment (ISP, datacenter operations, etc.)
Experience with automation & orchestration tools like Ansible, Puppet are considered an asset
Experience with cloud providers like AWS, Azure
Experience working with or in scrum, Agile, CI/CD collaborations
Knowledge of JVM optimization, tuning and debugging
Experience with application performance tuning and APM tools such as dynaTrace or NewRelic
Experience with Relational Databases and SQL
ITIL Certification(s)
Experience or certification in project management
Linux administration skills (Debian, RedHat, CentOS, or SLES)

Markets Execution Devops Support Resume Examples & Samples

Manage the current stakeholders relationships for AppNanny (in cooperation with the local lead)
Hold regular 1st level support rota on the DevOps toolset we have following the internal team process for it
Implement new feature requests and problem raised through service desk in jira for our team following the process. Primary focus on monitoring apps – AppNanny, ELK, potentially other tools in the future
Act as a EMEA local expertise for the toolset and provide teams with support and help when needed – either local discussions, using emails or bchat or confluence questions
Represent the team together with other team members on the regular monthly stake holders meeting and provide feedback when necessary
Participate in the regular team meetings (most likely still Kanban), get familiar with this Agile methodology
Extensive experience in management of environments (primarily Linux, Windows nice to have)
Experience and interest in monitoring solutions of primarily Linux applications (Dynatrace, AppDynamics, etc)
Experience in a banking environment is a nice to have
Good knowledge of relational database systems (preferably MSSQL, Oracle)
Knowledge of source code control systems (DVCS like git mostly, subversion or perforce a nice to have)
Some development knowledge (regardless the language)
Knowledge of Perl (AppNanny application backend is written in Perl)
Experience of running controlled code releases into non-production and production environments
Must be a good communicator, self-starter, problem solver and a team player
Knowledge of Linux Command Line and basic commands
Knowledge of Windows Command Line and basic commands
Knowledge of some scripting language to be able to automate tasks
Knowledge of some programming language is an advantage
Strong resilience, integrity and professional discipline
Able to work accurately, steadily and calmly under pressure
Strong eye for detail
Able to manage conflicting priorities among groups
Ability to self manage but also escalate key issues to senior leaders when necessary
Organised and reliable
Self-starter that will actively seek improvements to existing processes

Devops & Support Engineer Resume Examples & Samples

Databases: We provide production-grade databases to our customers. Hopefully you've navigated a few, even if it was Visual FoxPro
Linux: You'll want to know vmstat from sysstat and iftop from iotop. You should be comfortable with a text editor (vi, emacs, nano, makes no difference) and be able to grep | sed | awk your way through a mess of log files
A language: They're not just for humans anymore! Ruby, Go, Python, JavaScript, Haskell... chicken!? Whatever works. We interface with developers every day, and the support team itself is a team of devops, system engineer, and developers. You'll be happiest if you can poke through someone else's code, and maybe hack out a little bit of your own
Communication: Human-focused communication of technical things - it's a delicate balance!
Creative Problem-Solving: You'll face a wide range of weird, wild problems
Database administration and development experience in MongDB, Elasticsearch, RethinkDB, Redis, PostgresSQL, ETCD, RabbitMQ, Scylladb, MySQL are highly preferred
Experience in modern software development tookits is a plus : Git, Jenkins, Travis etc.
Skills of containerization, especially Kubernetes based, is preferred
For senior applicants, project management experience like SCRUM framework is preferred

Devops & Support Engineer Resume Examples & Samples

Operation and maintenance of production environments
Provide technical support for the company’s customers
Perform deep drill down analysis of application, system and network issues and provide necessary solutions
Be able to efficiently prioritize and deal with multiple support cases and tasks
Deployment of applications, patches and hot fixes
Come up with new ideas, changes, improvements and simplify the infrastructures
Writing operations related automation scripts and configurations such as deployment automation
Documenting related information
Excellent verbal and written communication in English is a must, with clear accent
Must – Experience programming in bash
Experience writing code in one or more of the following languages: C, Java, Python or Perl
Good and proven knowledge of networking and firewalls
Good understanding of the HTTP protocol (headers, methods)
B.A in technology related areas - a must

Devops Support Engineer Resume Examples & Samples

Bachelor’s degree in Information Science / Information Technology, Computer Science / Engineering or a related field
One or more DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible etc.)
Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange etc.)
One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions)
Networking protocols such as HTTP, DNS and TCP/IP
One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
Understand the complete deployment lifecycle from design, build, test, deploy

Devops Support Engineer Resume Examples & Samples

Advocate best practices, including Agile methodologies, e.g., Scrum
Manage continuous integration platform and artifact repositories
Automate deployments to AWS with Chef/OpWorks
Provision and maintain Amazon resources
Bachelor’s Degree in Computer Science, Computer Engineering, or related field
JIRA administration
Confluence administration
Github Enterprise administration
AWS IAM administration
ActiveDirectory administration

Docal Devops Support Resume Examples & Samples

Help with onboarding of new applications and content management repositories
5+ years of technology project and/or application services project experience of medium complexity, especially on projects following a system development or project management process in a customer support, development or QA role
Excellent oral and written communications skills, including the ability to communicate clearly, influence and negotiate with all levels of staff and customers in different disciplines; strong interpersonal skills and organizational skills
Deep understanding of web services, web applications, windows services from deployment, troubleshooting, maintaining and monitoring perspectives
Working knowledge of XML, JSON, and REST
Working knowledge of using online tools to troubleshoot interoperability problems
Prior experience in interoperability testing
Prior experience in metadata management concepts and tools
Prior experience with onboarding partners and customers in a SOA environment

Devops Support Analyst Resume Examples & Samples

Work on a team to categorize, prioritize and resolve software application issues dealing with all levels of the Asset Management technology organization
Provides hands-on support for products and applications at agreed service levels
Interface with internal and external business and technical partners
Participate in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
Establish processes that will help incident prevention, and create/develop tools to improve monitoring and automate support tasks
Proactively identify opportunities for change within the production environment
Delivering JPMC initiative and process improvement projects on time and in-scope
Continued dedication to providing best of class service at all times
Provide on-call support during off-hour time and a weekend per month on a rotational basis
SQL, Java, JavaScript, Bash scripting : expertise in at least two
Hands on experience on both Unix and Windows environments
Knowledge of monitoring tools (Splunk, AppDynamics, Selenium) is a plus
Awareness and exposure to REST Services, Multi-tier Web applications and/or Cloud Services
Awareness and exposure to Big Data software (e.g. Hadoop, R, Pentaho) and techniques (Machine learning, business intelligence)
Able to perform within a DevOps culture
Knowledge of Banking products
Experience working within a service delivery function (product support, help desk, post implementation, support for projects)
Experience handling multiple requests and queries at the same time
Communication skills, analytical skills and validation skills
Good command of English, team player and leadership skills