Customer Project Manager Resume Samples

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J Collier

Jayden

Collier

925 Hirthe Square

Dallas

+1 (555) 315 0244

925 Hirthe Square

Dallas

Phone

p +1 (555) 315 0244

Experience Experience

Detroit, MI

Customer Project Manager

Detroit, MI

Quitzon LLC

Detroit, MI

Customer Project Manager

Speaks with expertise to many layers of depth related to project management methods
Proficient with MS project
Being a subject matter expert to the Professional Service team, through deal shaping and help to improve the win ratio
Systematic and effective process for project reviews generally with specific focus on large complex and challenging projects – enforces execution of plans or alerts when deviation identified
Ownership of initiatives and programs to continuously develop our project management competency within the region
Effective partnership with regional Consultants in meeting the financial objectives of the region from professional services and software license revenue perspectives
Act as mentor to more junior team members within and outside projects

Detroit, MI

Customer Project Manager Stage

Detroit, MI

Wehner, Wehner and Klocko

Detroit, MI

Customer Project Manager Stage

Planning & organizing
Develop, release and deploy process improvement tools primarily developed using VBA macro coding in MS EXCEL and other Microsoft office tools
Leading & supervising
Persuading & Influencing
Leading & Supervising
Delivering Results & Meeting Customer Expectations
Planning & Organizing

present

Los Angeles, CA

Senior Customer Project Manager

Los Angeles, CA

Moen, Feeney and Kulas

present

Los Angeles, CA

Senior Customer Project Manager

present

Establish project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities
Drive project execution: track project activities , monitor and handle changes, conflicts and escalations
Handle customer and stakeholder engagement: manage customer relationship building confidence and trust , ensure project progress arranging meetings and customer events
Manage project finance: ensure financial system monitoring
Develop the business: participate to contract preparation and to pre-sales meeting
Develop the CPM discipline: simplify processes, methods and tools with innovative ideas
Develop the business: participate proactively in pre-sales engagements, taking the lead as a CFR (Contract Fulfilment Responsible) as part of Ericsson’s Core 3 team. Expected to drive scope definition/refinement, bid management, cost estimations, risk management, contractual negotiation throughout engagement

Education Education

Bachelor’s Degree in Computer Science

West Virginia University

Bachelor’s Degree in Computer Science

Skills Skills

Strong financial knowledge. Has successfully managed budgets in excess of $25M USD for external customers accountable to deliver to a specified profit margin
Strong analytical skills, business acumen, technical knowledge, and extensive knowledge in applications and technologies
Demonstrates basic knowledge of project support, client relations, IT industry, accounting, and time recording/effort tracking
Knowledge of IPTV and OTT technologies is highly desired
Ability to manage relationships at a high level within Ericsson as well as the customer organization. Strong driver of one Ericsson
Strong communication skills and a proven ability to lead and manage clients and teams
Strong communicator able to motivate and engage an organization, as well as empower and develop culture, competence and skills
Proven ability to lead a complex organization serving multiple customers, realizing synergies across customers while ensuring quality
Be able to communicate technical project details with stakeholders
Highly developed working knowledge of business process re-engineering, program management methodologies, and project management tools (i.e. Scrum and Agile)

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Connectivity Customer Project Manager Resume Examples & Samples

Minimum 3 years of relevant professional experience in program management
Proven experience in customer management - dealing with deliveries, requirements, bugs, pre-sale activities, collaterals, release management
Demonstrated experience in technical program management involving large-sized, multi-disciplinary projects
Background in wireless communication is a must
Work in a matrix organization while working with multi-geo organization
Proven ability to lead, manage and follow up on multiple concurrent tasks and requests on tight deadlines
Strong written and oral communication and presentation skills including the ability to communicate between technical and non-technical personnel
Strong System understanding and, preferably, experience in design

Customer Project Manager Resume Examples & Samples

Being a subject matter expert to the Professional Service team, through deal shaping and help to improve the win ratio
Ensure projects developed have highest level of integrity and help to identify risks with effective mitigation, project estimation, effective and efficient delivery structures and the appropriateness of the opinions developed
Systematic and effective process for project reviews generally with specific focus on large complex and challenging projects – enforces execution of plans or alerts when deviation identified
Ownership of initiatives and programs to continuously develop our project management competency within the region
Effective partnership with regional Consultants in meeting the financial objectives of the region from professional services and software license revenue perspectives
Act as mentor to more junior team members within and outside projects
Develop and own resource plans for projects
Work with HP partners and subcontractors to deliver client project outcomes
Operational excellence on project reviews, project reporting and client satisfaction
Health of the portfolio of projects through effective reporting and reviews, data integrity and total customer experience
Responsible for complexity legal and commercial issues, project financials (including P&L) and provide reliable financial forecasts to HP management
Manage business development through identifying and developing new opportunities with clients
Support early qualification and opportunity assessment for large and complex opportunities
Act as opportunity manager for specified services deals and works with software sales team to partner on large software and services deals
Manage effective client delivery relationships
Bachelor’s degree in Computer Science / Engineering or equivalent
Typically 7+ years’ experience in project management and delivery roles
In-depth experience with complex Software/Application implementation and integration within projects
Solid track record in managing high complexity deals or projects
Experience in Customer Communications Management domain
Focus in driving services selling together with sales team and project delivery
Able to get hands-on with project issues, risks and mitigation strategies at a technical level quickly and perform role of technical project manager where required
Strong regional delivery experience and working directly with major clients
Ability to gather and confirm project business requirements using client facing workshops and contribution to solution design
Ability to deliver business consulting engagements around Customer Communications Management including but not limited to process assessments and ROI/business benefits assessments
Drive project negotiation, proposal development and management, sales and opportunity building
Cultivate and maintain positive relationships with customers to ensure account retention and growth and to position HP as the preferred vendor for meeting all business needs
Strong business acumen and understand how to leverage HP’s portfolio and change the playing field on the competitors
Excellent project management and presentation skills
PMP certified or equivalent
Expect to travel up to 50%

Customer Project Manager Resume Examples & Samples

Lead creation and evaluation of the project plan for program: ensure all activities and deliverables are planned within all project constraints (time, resources, availability of information, holidays)
Participate in development and update(s) of the Program Management Plan and align the project(s) according to the overall implementation and management plan
Review and manage all standard project documentation (project plan, schedule, DIAR logs, quality, cost, scope, change, communication) in cooperation with PMO coordinator(s) and Enterprise Architect(s)
Organize workshop session(s) to inform the customer organization about the project status
Preparation of the action authorization documentation which will be necessary to be authorized by the client for an action to be carried out by HP project management team
Directing and managing project management support for the customer through expert advisory services Performing integrated change control (manage all changes to modify the agreed activities and associated contract documents through signing addendums)
Manage and avoid scope creep and raise change requests when appropriate
Escalates the risks and issues to project portfolio manager
Communicate the results, actions, and status to the HP Program Manager
Closing project or phase in program scope
5-7 years’ experience in project management or in like roles/businesses
Capability to manage 2-3 project’s in parallel delivered by external supplier
The PMI and/or Prince 2 certification
Fluent English and Russian language

Customer Project Manager Resume Examples & Samples

To deliver/manage complex IT Telecommunication projects through all phases including presales, analysis, planning, execution and closure
Prepare full suite of project documentation including but not limited to: detailed costs, scope of work, status reports, risk plans & trackers, quality plans, health and safety plans and management, resource plans etc and the ability to manage and update these during the project
Ensure all projects are delivered on time, on budget, as per scope and to quality KPIs as a minimum; with a strong focus on improving margins
To manage budgets in excess of €1 million, with full responsibility for generating all financial reports and tracking all spend
Manage and lead both technical and non-technical resources across different locations both within Ireland and globally
4 years Customer Project Management experience
Strong Leadership skills – this is a key requirement of the role, with evidence of having been identified as a leader within previous teams, roles or assignment & leading diverse teams across countries and in varied situations
Demonstrated experience using a PM model of delivery e.g. PMBOK or equivalent
Proven experience in managing large budgets
3PP experience including negotiating price, quality, and performance management
Strong IPTV/CSI/ICT technical background
Competence in MS Project and MS Office applications
Experience of initiating and driving change, both organisational and process
Proven problem solving experience, handling customer escalations, and the ability to do so under pressure and to tight deadlines
Excellent Business Understanding especially in regard to Operators. Knowledge and application of ETOM & ITIL preferred

Customer Project Manager Ndo Resume Examples & Samples

Develop the business: participate to contract preparation and to pre-sales meeting
Bachelors level (Master’s level preferred)
English other languages a plus
Experience from coaching and mentoring junior staff

Customer Project Manager Stage Resume Examples & Samples

Manage project finance: ensure financial system monitoring
Management experience in Telcos and ICT companies
Español fluido
Residentes de Panama preferiblemente

Chi Senior Customer Project Manager Resume Examples & Samples

Control of Communication Management within projects
Project managed in accordance with Ericsson PROPS methodology
Strong Leadership and influencing skills
Effective Scope Control ensuring project requirements identified, agreed and managed throughout the project delivery
Interact with customer, 3rd Party suppliers, and other Service Delivery organizations
Mentoring of individuals
Knoledge of BSS
Minimum of BE in Engineering or equivalent, MBA an advantage
Minimum of 10 years Telecom Experience that includes at least 7 years in a customer facing role
Proven track record in the cost and time management of projects
Strong track record in engaging with customers and problem solving
LI-DB2

Customer Project Manager Nro Resume Examples & Samples

Responsible for Project Sales and Delivery Execution of “key” identified projects for Ericsson Group
Build and Lead Project Team. Drive team to execute and fulfill assignment
Drive project execution: track project activities , monitor and handle changes, conflicts and escalations
Implement Project Governance model internally and externally
Drive change control, both internally and externally
Participate in knowledge sharing and coaching to other CPEs
Extensive experience from leading large project/programs worldwide in Telecom sector for 10+ years
Senior leadership positions in Operations and Sales (interfaced with Commercial and/or Operational responsible of multi country units, CTO, COO, KAM, Operations Head)
Proven ability to identify and collect add on sales
Internationally recognized certification such as PMP or PgMP by PMI or IPMA-C or Prince2
International experience in sales, consulting and delivery

Customer Project Manager Resume Examples & Samples

Manage the day-to-day operational and tactical aspects of projects being a lead in project executions after contract signing and key participant in team and clients meetings
Analyze profitability, revenue, margins, bill rates and utilization across projects
Possess a thorough understanding of our service offerings, technical preferences, and technical direction
Implement engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of goals and customer satisfaction
Practical knowledge gained in IT/Telecom Project Management as an asset
Experience with Project Management tools and applications
Polish native speaker as mandatory
Sales and business development, negotiation and argumentation skills
Presentation and communication skills
LI-CW1

Customer Project Manager Resume Examples & Samples

Develop the CPM discipline: simplify processes, methods and tools with innovative ideas
Candidatos ubicados en Panamá
Amplia experiencia como Project Manager en empresas de telecomunicaciones

Customer Project Manager Resume Examples & Samples

Detailed understanding of Radio access networks 2G/3G/4G
RF Planning background relating to GSM/UMTS and LTE RAN networks
RF Optimization background of Ericsson/ Huawei and Nokia networks
Network deployment/ project rollout experience - from site acquisition to build (structure and databuild), installation, integration, bringing sites on air, monitoring, decommission sites
Experience of performance monitoring of KPIs during live events
Understanding of the MBNL Network from a technical aspect
Experience using MBNL’s project management tools and systems, such as EPM
Have proven, demonstrable experience in leading project execution teams in a role as a Customer Project Manager
Have proven, demonstrable experience as a delivery and/or technical lead as part of a customer delivery project, external to your own organisation
Experience in project finances – set up, analysing and monitoring
Have worked on projects established within one of the following project methodology frameworks – Prince2, PMI or PROPS-C
Prince2

Customer Project Manager Order Management Resume Examples & Samples

Minimum 5 years experience in Customer Facing Project Management
Experience in ConceptWave Order management solution advantageous
LI-AL3

Customer Project Manager Resume Examples & Samples

Extensive experience from leading large BSS/OSS Transformation project/programs in Telecom sector for 10+ years
Senior leadership positions in Telecommunications (interfaced with Commercial and/or Operational responsible of multi country units, CTO, COO, KAM, Operations Head)
Experience from ICT domain, operator, service provider or consulting firms and proven record from consulting and project finance
Bachelor/Masters in Computer science, Telecommunications, or other related degrees
Minimum of 10 year’s experience in IT/Telecommunications
Excellent delivery experience in BSS Transformation (e.g. Charging, Billing, Mediation) and OSS Transformation (e.g. Provisioning, Network Inventory Management, Order Management) Projects
Experience of managing scope with third party suppliers/partners within projects essential
Proven ability to adapt, improve and implement handling of scope, risks, changes inc. customer adaptations, solution management/support
Excellent customer management experience with substantial experience in presentations, negotiations, agreements, disagreements, and managing customer expectations and relations

Customer Project Manager Engineering Platform Services Resume Examples & Samples

Accountable for deployment project plans, schedules, delivery within budget, and quality of all project elements
Develops, maintains, and manages detailed project plans, action item egisters, and major milestone timelines for all assigned projects
Provides overall prioritization and director of work assignments, team resources, etc. Monitor and creates project deliverables

Customer Project Manager Resume Examples & Samples

End – to- end project Life Cycle Management
Excellent customer management abilities
LI-DB

Customer Project Manager Stage Resume Examples & Samples

Communication Management within projects
New business identification
Stakeholder reporting and communication
Project governance
Very good knowledge of one of the following product portfolios: Core, OSS or BSS
Strong leadership capabilities with experience of managing diverse teams

Nro Customer Project Manager Turkey Resume Examples & Samples

Internationally recognized certification such as PMP or PgMP by PMI or Prince2 is a must
Understanding and deep experience on Network Rollout projects
At least 4 years experience as Project manager on projects including access network, transport network such as BTS rollout, modernization and swap projects, including civil works and site acquisition, network build & network integration
Mobility to work in different countries for project duration (head count remains in Turkiye)
Material management and material conciliation with operators

Customer Project Manager Resume Examples & Samples

5 years in project management preferred in telecom projects
PMP valid certification
Telecommunication engineering degree and experience
Civil engineering projects experience is preferred

Customer Project Manager Resume Examples & Samples

Develop the CPM discipline: simplify processes, methods & tools with innovative idea
Botswana citizen, based in Gaborone Botswana
Must be able to take up assignments within region hub South as required by business
Very strong communication skills, fluent verbal and written English
Primary country and city: Botswana (BW) || Gaborone || Gaborone || SharedServ

Senior Customer Project Manager Resume Examples & Samples

Develop the business: participate proactively in pre-sales engagements, taking the lead as a CFR (Contract Fulfilment Responsible) as part of Ericsson’s Core 3 team. Expected to drive scope definition/refinement, bid management, cost estimations, risk management, contractual negotiation throughout engagement
Establish project plan baseline: define project scope, secure the necessary resources, and plans & monitor all activities
Drive project execution: track project activities, monitor & manage changes, risks, conflicts & escalations effectively
Encourage and champion customer intimacy, handle customer & stakeholder engagement: manage customer relationship, build confidence & trust. Expected to have the capability to build influential customer relationships up to C-Level
Manage project/program finances, ensure financial system control to deliver projects to maximise profitability for Ericsson and value to the customer
Contract management: manage contract changes and/or amendments during the contract execution; working closely with Key Accounts and relevant stakeholders
Secure delivery compliance to both contractual and business case requirements
Help coach/mentor peers/team members, and to support them in their professional and/or personal growth
Minimum of 10 years Pre-sales and Project Delivery/Management experience
Minimum Bachelor Degree
Relevant experiences in IT/Systems Integration engagements; preferably with in-depth exposure to CRM, BSS, OSS, System Integration and/or Core Network projects within Telecom industry
Project Management Professional accredited

Customer Project Manager Resume Examples & Samples

1) Bachelor’s degree, preferably in a science, business or telecommunications discipline, or a minimum of eight years of progressive experience in a related field
2) Four to six years’ experience in project management, and/or related functional areas in a communication companies
3) Highly developed working knowledge of business process and project management methodologies
4) Good knowledge of Ericsson products
5) Strong financial knowledge/training
6) Current PMP certification or is actively pursuing professional project management certification (PMP), recommended to be complete within 1 year
Primary country and city: India (IN) || Karnataka || Bangalore || SharedServ

Senior Customer Project Manager Resume Examples & Samples

Establish & operate appropriate governance for the size & type of project under management
Build & maintain significant operational customer relationships
Manage customer expectations and project requirements
Manage project teams performance against agreed delivery plans with Ericsson’s customers and hold team accountable to committed deliveries e.g. run rates at baseline or as per change request
Adhere to Quality, Work Health and Safety requirements
Adherence and driving Ericsson business, project, process policies and confidentiality requirements
Participate in customer meetings to provide status updates, discuss priorities and manage customer requirements
Establish a communication plan and strategy in order to meet stakeholder and customer needs and expectations
Lead and control project work on a continuous basis by motivating and coaching area teams to ensure that the project will deliver expected results and be completed in time and within the agreed budget and scope
Engage functional and line managers for resource procurement and allocation
Raise questions of concern with stakeholders for issues that may delay the project and propose appropriate action in case of deviation from the project plan by managing & documenting risks and issues thoroughly
Manage internal and external escalations
Drive a strong change management culture within the area appointed to lead for scope, time and cost
Manage ASP and ARP’s directly or through the respective teams
B.Sc. in Engineering/Equivalent degree from any reputed University. Candidates having MBA degree will be treated as advantage
Minimum 10 - 15 years of Working Experience in relevant industry
Having experience in delivering the rollout of large scale complex projects
Be able to handle multiple tasks simultaneously, prioritize &organize work effectively and meet deadlines
Self-driven and result oriented
Strong sense of responsibility and accountability
Leadership experience is expected at middle or senior management level
Strong interpersonal & communication skills Understanding of business operations and corporate culture
LI-MS3

BSS Customer Project Manager Stage Resume Examples & Samples

Additional Requirements, Physical Demands, Region/Local Specifications
To be local in Peru
Primary country and city: Peru (PE) || Lima || Lima || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

OSS Transformation Customer Project Manager Resume Examples & Samples

Knowledge of OSS sub domains as per eTOM
Successful delivery of OSS projects with budget >3M€
Delivery experience with at least one of the Ericsson products or other relevant suites: OSS-RC, ENIQ, Granite, ConceptWave (Order Care, Product Catalog), EMA, EEM, SON.
Leading Transformation projects encompassing Business Processes transformation
Working as Prime Integrator
PMI certifications or other project management certifications
3rd suppliers management experience
LI-NN1

Customer Project Manager Resume Examples & Samples

Minimum of 8 years as a Project Manager with at least 4 years in a CPM (customer facing) role
Experience within the Telecommunications industry. Radio Access Networks (RAN) Roll-Out experience preferred
Demonstrated experience in the end to end delivery, including managing Financials & costs of complex telecommunications projects,

Customer Project Manager Resume Examples & Samples

Lead, organise, plan and delivery medium to large, complex and high risk IT and systems integration customer projects
Have ongoing management of all project activities (scope, time, costs and quality)
Monitor, controlling and communicating project progress and deliverables
Manage the execution and mitigating risks of project contractual agreements
Lead customer and stakeholder engagement
OH&S responsibilities
Tertiary qualification in Computer Science, Engineering, IT, Business or relevant discipline
Formal project management accreditations
Six or more years of project management experience across Core Network essential
Experience in customer and stakeholder engagement

Customer Project Manager Resume Examples & Samples

Minimum of 8 years as a Project Manager with at least 6 years in a CPM (customer facing) role
PMP Certification is an advantage
Knowledge of Project Sales Process
Experience with Contract management

OSS / BSS Senior Customer Project Manager Resume Examples & Samples

Drive project execution: track project activities, monitor and handle changes, conflicts and escalations
Handle customer and stakeholder engagement: manage customer relationship building confidence and trust; ensure project progress arranging meetings & customer events
Manage project finance: ensure financial system monitoring and communicate financial status
Manage of risk and mitigation plans
6 years of experience in Telecommunication or IT sector
High English level

OSS / BSS Test Customer Project Manager Resume Examples & Samples

Spanish native or fluent speaker
The candidate must reside in Santiago de Chile
Primary country and city: Chile (CL) || Región Metropolitana de Santiago || Santiago de Chile || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

Customer Project Manager, BSS Resume Examples & Samples

Ensure the project and associated business case are scoped, initiated and approved according to required procedures
Manage project finance
Ensure that requirements, plans, risks, issues, actions, costs, schedule and other related project artefacts are documented and tracked
Develop the business: contribute into contract preparation, generate upsells
Track record of successful BSS e2e project deliveries
Contract management including Add on Sales generation
3PP suppliers management experience
TV experience is a plus
Primary country and city: Russian Federation (RU) || Moscow || Moscow || Consulting&SysInt

Customer Project Manager Resume Examples & Samples

Medium and high competences on IMS,Cloud, IT
Previous experience in managing system integration projects
Previous experience in customer interface
PM certifications (PMP or Prince 2)
German language is a plus

Senior Customer Project Manager Resume Examples & Samples

Control of project budget
Customer interaction and management
Management of delivery resources and interaction with delivery organisations

Senior Customer Project Manager Resume Examples & Samples

Experience in managing Business Support System (BSS) projects as project manager minimum 5 years
Extensive experience in pre-sales and delivery of BSS projects
Strong consultative abilities
PMP certifications
Understand the Project Sales Process
Has good leadership and integrity to lead project team members
Knowledge in Charging System and Billing System

Customer Project Manager Resume Examples & Samples

Establish project plan baseline: define project scope, secure the necessary resources and plans as well as monitor all activities
Track project activities, monitor and handle changes as well as conflicts and escalations
Develop technical presentations and proposals as well as perform customer presentations
Monitor success and productivity metrics
Participate during contract preparation and pre-sales meeting, liaising with different stakeholders
Simplify processes, methods and tools with innovative ideas
A university degree in Information Management, Business Management or equivalent
PMP or PRINCE2 certified, or equivalent
Proven years of experience in technical roles focusing on validation & integration, ideally with good knowledge of IMS
Very strong customer orientation (internal & external customers)
Strong interpersonal skills, ability to interface with all levels of the organisation
Influencing skills, strong presenter and structured communicator
Fluency in German is considered an asset
LI-CE1

Customer Project Manager Resume Examples & Samples

Ability to travel up to 25% of the time and on short notice
Excellent Polish & English language skills in both writing and conversation
Knowledge and understanding of the RWCE customers
Solid experience of customer interaction
Deep experience from CSI service delivery, and solid experience from CSI (sales) engagements
Proven ability to lead a complex organization serving multiple customers, realizing synergies across customers while ensuring quality
Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
Strong communicator able to motivate and engage an organization, as well as empower and develop culture, competence and skills
Ability to manage relationships at a high level within Ericsson as well as the customer organization. Strong driver of one Ericsson
Deep knowledge of Ericsson service portfolio, with focus on CSI
MSC, MBA or equivalent through experience
Project Management external certification (PMP, IPMA or PRINCE)

Customer Project Manager Stage Resume Examples & Samples

Financial planning
International Project management
Project Management Methodologies
Working directly with customers and implementing solutions

Customer Project Manager Resume Examples & Samples

Candidate should be a 'top gun' expert in developing complex BSS solution architectures
Client facing professional who will be able to discuss at all levels the technical complexities and benefits of the BSS solution
Can undertake challenging assignments and work independently on-site with the customer
Strong leadership and communications skills are essential

Customer Project Manager Resume Examples & Samples

Financial understanding
Negotiation & argumentation skills
Primary country and city: Saudi Arabia (SA) || Riyadh || Riyadh || IT

Customer Project Manager Resume Examples & Samples

PMP or PRINCE II valid certification
2 - 5 years’ experience as an engineer in the telecoms industry
2 -5 years’ experience as a team member on a project

Customer Project Manager Resume Examples & Samples

Develop the Customer Project Manager discipline: simplify processes, methods & tools with innovative ideas
Track record of successfully deliverd complex System Integration and/or transformation projects
At least 8 years of project management experience
Capability to delivery in challenging environments

Customer Project Manager, Sacw Resume Examples & Samples

Develop the CPM discipline: simplify processes, methods & tools with innovative ideas
Contract management
3rd pp suppliers management experience

Customer Project Manager Resume Examples & Samples

MBA is a preferred, but not required
PMP certification heavily preferred with proven tight project management methodologies
Certification as SCRUM Master heavily preferred
Working knowledge of business process re-engineering, project management methodologies and project management tools (i.e. Scrum and Agile) is desired but not required
Solid and proven PM experience delivering End to End TV solutions to telecommunications customers (green field, upgrades, expansions, UAT and IT integration). Minimum 5 years of experience in project management whereof 2+ years have experience in delivering TV & Media solutions
Technical background or previous experience delivering: Media Room, Azuki, Fabrix, Compression and/or Headend equipment including but not limited to encoding, content acquisition and delivery is preferred
Knowledge of IPTV and OTT technologies is highly desired
Experience with traditional broadcast technologies (DVB, ATSC, satellite, cable) is desired
Knowledge of AV encoding and delivery technologies is a plus
Knowledge of ad insertions technologies is a plus
Prior experience with ad insertion solutions is a plus
Excellent risk identification and mitigation ability including agility and creativity in resolving project issues without impacting schedule or cost
Proven track record of strong team leadership preferable
Ability to motivate the team to deliver projects under high stress times
Excellent consultative skills
Exceptional external customer management abilities
Strong verbal and written communication
Be able to communicate technical project details with stakeholders
Good financial knowledge. Has successfully managed projects for external customers accountable to deliver to a specified profit margin. Experienced in budgeting, and forecasting
Knowledge of management of subcontractors and Third Party Partners
Demonstrate working knowledge of any specific equipment and/or materials used in the performance of the essential functions of the job: MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, Visio, PROPS-C, SAP and Clarity
LI-SP1

Customer Project Manager Resume Examples & Samples

PMP certification and PgMP certifications heavily preferred
Minimum 5 years, preferably 8-10 years of experience in project/program management with proven track record of strong team leadership
Excellent consultative skills, the preferred candidate has worked for a major international consulting firm
Highly developed working knowledge of business process re-engineering, program management methodologies, and project management tools (i.e. Scrum and Agile)
Exceptional external customer management abilities at an Executive Level
Management experience of subcontractors and Third Party Partners
100% travel required, Monday - Friday within region North America
Demonstrate working knowledge of any specific equipment and/or materials used in the performance of the essential functions of the job: MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, PROPS-C, SAP, ConceptWave, and Clarity

Customer Project Manager Resume Examples & Samples

Experience with managing NDO customer project or as NDO service consultant
Knowledge in radio network design, cluster tuning, performance management services is pre-requisite
LI-JL2

Customer Project Manager Stage Resume Examples & Samples

Technical knowledge: OSS/BSS, Billing, CRM, Charging System, IMS, UDC
Experience with BSS Delivery projects
3rd. pp suppliers management experience
High english level

Customer Project Manager Resume Examples & Samples

Broad telecoms and IT knowledge
Very good knowledge of one of the following product portfolios: BSS, Core, OSS
International experience an advantage
LI-NM5

Customer Project Manager Stage Resume Examples & Samples

Creation and maintenance of the CSI Program Playbook
Standardize templates and checklists for Program Delivery, developing & applying automation
Document lessons learned and manage re-use and creation of best practices
Pilot new processes and tools
Contribute to the implementation of IPSDF framework
Collect and align business and improvement requirements
Prioritize and manage requirements
Design and improve the process and process component
Develop, release and deploy process improvement tools primarily developed using VBA macro coding in MS EXCEL and other Microsoft office tools
Enable and secure right competence within the process area
Bachelor’s Degree preferably in a science, business or telecommunications discipline
3+ years of successful experience in systems integration, network build outs and/or related functional area
Excellent working knowledge of business processes
Highly developed knowledge of Ericsson product services and solutions is a plus
Strong MS EXCEL and MS PROJECT skills and strong skills in Visual Basic macro coding in MS EXCEL and other MS Office products integration/automation
Strong skills in project financial management
Working knowledge on Clarity processes and PROPSC fundamentals
Has used Java, PHP, C#, MySQL, VBA coding in MS EXCEL & MS PROJECT, Microsoft Visio, SQL Server Management Studio, other
Ericsson Sales Process
CSI Process IPSDF

Customer Project Manager Stage Resume Examples & Samples

Minimum Qualifications & Experience Requirements
Sales & business development skills
Persuading & Influencing
Leading & Supervising
Relating & Networking
Planning & Organizing

Customer Project Manager Resume Examples & Samples

PMI certifications in mandatory
Extensive experience in Project Management minimum 5 years
Good knowledge in Project Sales Process & Contract management
Leadership & consultative skills
Proven sales and business development skills
Strong driven and Smart Project Initiatives
Out of the Box initiative
Positive Influence to customer
Ambitious and willingness to develop more
Able to adapt and blend quickly with PM process

Customer Project Manager Resume Examples & Samples

Master's degree/MBA
At least 5 to 8 years’ experience in a similar role
LI-MA1

Customer Project Manager Resume Examples & Samples

Develop the Customer Project Management discipline: simplify processes, methods & tools with innovative ideas
Degree – Engineering or equivalent through experience
At least 5 years Telecoms experience
At least 3 years GSM/Network Rollout experience
Experience in 2G, 3G, LTE, RNC, BSC, Transmission, IP RAN
At least 5 years’ experience as a Project Manager
Experience managing project team of at least 10 resources
PMP/Prince 2 Certification – Advantageous

NDO Customer Project Manager Resume Examples & Samples

Had experience and background in delivering professional services within the radio network design and optimization domain
Good knowledge in Project Sales Process
Problem solving
Analyzing
LI-FH1

Customer Project Manager Resume Examples & Samples

Establishing project plan baseline: defining project scope, securing the necessary resources/plans/monitoring all activities
Driving project execution: tracking project activities, monitoring/handling changes, conflicts and escalations
Handling customer & stakeholder engagement: managing customer relationship, building confidence and trust, ensuring project progress, arranging meetings and customer events

Customer Project Manager Stage Resume Examples & Samples

IT and/or Telecom experience
Extended communication skills and advanced service mindset
Financial understanding (SAP)
Female gender

Customer Project Manager Resume Examples & Samples

Valid PMP or PRINCE II certification
7 years experience as a project manager
4 of 7 years must be facing a customer
1- 2 years as PGM experience
Manage complex projects

Customer Project Manager Resume Examples & Samples

4 of 7years must be customer facing
1-2 years as a PGM
Contract Managment experience
3rd PP supplier management

Senior Customer Project Manager Resume Examples & Samples

On hand experience on fiber optic telecommunications networks, F/O backbone projects through land line and or submarine, FTTX, GPON projects·
International operator understanding, ability to work on multicultural environment
Understanding of the Telecom Network Rollout delivery processes
Project Management Knowledge & Experience in RAN & Transport Network including civil work, site acquisition, network build & network integration
Internationally recognized certification such as PMP or PgMP by PMI or Prince2

Senior Customer Project Manager Resume Examples & Samples

Bachelor´s degree in ICT, Telco or IT business area
Profound business experience of 7-10 years in costumer project management
Experience with agile management methods
Excellent soft skills as well as strong ability to communicate
Profound financial management skills
Excellent english language skills plus good German communication skills
Contract management as well as 3rd pp suppliers management experience
Customer insight
Presentation & communication skills
Entrepreneurial & Commercial Thinking

OSS Customer Project Manager Resume Examples & Samples

Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities
Ability to travel up to 75% of time
Excellent customer managment skills at tactical and executive level
Experience in Ericsson OSS suite of products a definite plus (Granite, ConceptWave, Network Engineer)
Certified SCRUM Master a plus

Experienced Customer Project Manager Resume Examples & Samples

Achieving and maintaining thorough understanding of our service offerings, technical preferences, and technical direction
Participation in international projects on pre-sales and post-sales stages
Driving the business development team in pre-sales activities focused on passive fiber network design and deployment and delivery team in operational readiness activities
Developing the business: participate to contract preparation & to pre-sales meeting
Identification of further sales opportunities beyond project scope
Managing project finance and ensuring financial system monitoring
Developing the CPM discipline: processes simplification, methods and tools with innovative idea
Experience in securing permits by negotiating with landlords and Utility Companies

Small Cell Customer Project Manager Resume Examples & Samples

Bachelor’s degree, preferably in a IT, Engineering, Business or Telecommunications discipline
Minimum 5 years, preferably 8-10 years of experience in project/program management with proven track record of strong team leadership in the Small Cell / IBS area
Highly developed working knowledge of tools used in this in this space
Strong financial knowledge. Has successfully managed budgets in excess of $25M USD for external customers accountable to deliver to a specified profit margin
Exceptional external customer management
Knowledge of iBwave Design Tools
Knowledge of Anritsu Cable Testing
OEM Products (Corning Mobile Access ;CommScope ; TEKO, Bi-directional amplifiers/repeaters)
Fiber products and testing
Data collection software (TEMS;MCEM)
Construction Knowledge of Building Structures
Ability to read and interpret blueprints
Customer In Building Standards (ATT ASG, VZW, Sprint)
LI-KR1

Customer Project Manager OSS / BSS Resume Examples & Samples

Drive project execution: track project activities , monitor & handle changes, conflicts & escalations
Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer events
Deliver customer projects in OSS&BSS domain at telecom service providers (order management, customer experience management, revenue management, billing, charging, CRM, fraud management, sales channels, customer care, etc)

Customer Project Manager Resume Examples & Samples

Several years of managing customer system integration projects
Experiences within OSS, Operational Support System
Experience within power, utility or transport company
Fluent Swedish

CSI Customer Project Manager Resume Examples & Samples

In addition to the pre-sales and delivery activities, there are more tasks assigned to the CSI Project Manager, such as
Identify and recognize talents
LI-SM1

Customer Project Manager Resume Examples & Samples

Prioritizes and drives cross-functional activities as related to the projects he/she is managing
Graduation from an accredited college or university with a Bachelor's Degree, preferably in Business Operations, Engineering, or commensurate related work experience
Understanding of Project evolution and appropriate intervals such as
Hosted Voice Services

Customer Project Manager Resume Examples & Samples

Manage project finance: ensure financial system monitoring; drive project governance
Develop the business: participate to contract preparation & to pre-sales meetings
Report project status in line with company processes
PMI/PRINCE2 certifications (PgMP certification is a plus)
ETOM knowlegde
3rd party suppliers management experience
Managing BSS transformation and TV deals track record
Management for complex IT/BSS programs
Background as a technical expert (Solution Architect)

Customer Project Manager Resume Examples & Samples

Minimum 7 years of experience in the field of telecommunications
Previous Experience working with Telecom equipment suppliers will be an added advantage
Degree qualification in Engineering or related field
French speaking
LI-NC1

Senior Customer Project Manager Resume Examples & Samples

14 to 16 years of experience; Experience in BSS project delivery is a Must
Working experience of Customer Project Manager
Manage customer expectations, project goals and maintain customer relationship

Customer Project Manager Resume Examples & Samples

Minimum of 5 years Project Management experience
Strong stakeholder management capabilities
Good report writing and presentation skills
EPM certification will be an advantage

Senior Customer Project Manager Resume Examples & Samples

Handle customer & stakeholder engagement: manage customer relationship building confidence & trust; ensure project progress arranging meetings & customer events
A minimum of 7+ years telecoms Project Management experience, preferably with exposure to international & multi-domain projects
Radio Network Rollout (2G, 3G, LTE, RNC, BSC, Transmission) Project Management experience is required for this position
Holder of PMP/PRINCE2/AIPM certification is preferred

Customer Project Manager Resume Examples & Samples

University Degree in Civil Engineering
Experience in passive optical network deployments
Understanding oFTTx topology including mixed networks with GPON, G.Fast, VDSL, HFC, Docsis
Knowledge of passive optical network deployment methods and tools
Up-to-date market insights on operator, prime and sub-contractors for passive optical networks
Ability to learn new deployment solutions
Fluent verbal and written English skills
Excellent communication and presentations skills
LI-JV1

Customer Project Manager, Retail Ethernet Resume Examples & Samples

Escalates issues requiring action or decisions to manager, as necessary
Initiates and maintains customer relationships from receipt of order through service test and handoff
PRI (Primary Rate Interface)

Customer Project Manager Resume Examples & Samples

2-5 years of experience managing multi-organizational technology/telephony projects
Management of dependencies
Project Change Control schedule, scope and budget
Knowledge of project management tools and methodologies (e.g., MS Project)
Communication/Organization Skills
Efficient Computer Skills, including tools such as Microsoft Office Suite and Microsoft Project
Oral and written (including presentations) communication skills
Meeting Facilitation Skills
Business Management
Decision Making
Product/Industry knowledge
Solid technical knowledge and understanding of subject matter
Ability to present technical information in face-to-face presentations to varied audiences; including executive management, engineering, operations and sales

CSI Customer Project Manager Resume Examples & Samples

BSc Engineering or Electronic Engineering
3 – 4 years’ experience required
LI-KM1

Customer Project Manager Resume Examples & Samples

Network Site Build experience
Site Development project management experience
Site Acquisition and Site Development experience
Delivery leadership skills

Customer Project Manager Resume Examples & Samples

Bachelor of Science in engineering (electrical preferred). Equivalent experience may be considered
10+ years direct large-scale, multi-phase project management, preferably for deployment of telecommunications networks (preferably wireless) and/or enterprise-scale software systems. Experience doing either of these for an investor-owned utility is a plus
Demonstrated leadership, analytical, organizational and problem-solving skills. The successful candidate will be able to describe multiple business situations where these skills have been leveraged
Demonstrated ability to organize, prioritize and manage multiple tasks and concurrent projects. SSN’s networks are in great demand and the PM must be able to coordinate multiple projects in varying degrees of deployment
Experience in personal computer operations and use of word processing, project management, spreadsheet programs plus experience with off-the-shelf and special-purpose test programs. Microsoft Project is SSN’s standard project management application
Implementations requiring coordination of various teams from SSN, contractors and the customer, including but not limited to field (RF) engineers, IT staff, supply chain, contracting and finance staff
Lead project status meetings with customers and SSN management as part of project deployment. Document and communicate all project issues, potential solutions and recommended actions to the Regional Client Delivery Executive
Primary work locations will be San Antonio, TX and Denver, CO
Ability to travel as much as 50% of the time

Senior Customer Project Manager Resume Examples & Samples

Strong commercial acumen, leadership skills and problem solving capability
Strong project financial skills
LI-HK1

Customer Project Manager Resume Examples & Samples

Compile samples and timelines for Sales and clients
Evaluate and confirm overall feasibility of new projects from a timing standpoint through cross-functional collaboration with supporting departments
Interface with Development team to assess feasibility of various product requests (size, function, layout of packaging, etc…)
Manage the submission, approval and tracking of all artwork relative to open projects and orders
Follow up on line trials and compatibility submissions in order to get projects developed and purchase orders issued
Understand primary componentry offerings and packaging options available within the organization
Establish and maintain accurate client expectations on timing and execution of all projects
Order entry, maintenance and tracking
Ensure bill of materials, fill and assembly specifications and component standard are available to all support departments
Understand and analyze available capacity. Work with planning, procurement and client on smoothing the workload forecast for accurate predictable delivery of orders
Weekly open order status with individual accounts
Daily follow-up with procurement on timely delivery of parts
Daily follow-up with production on execution of orders
Offer solutions and take ownership of the corrective action process regarding quality rejections, missed component delivery dates and capacity issues
Logistical follow up to ensure a timely ship schedule
Interaction with warehouse to confirm and report on client-owned inventory
Full understanding of customer quality requirements regarding fill weights, standards submission and micro/analytical testing
Actively review and manage the monthly sales forecast (based on active orders) to assist Finance in assessment of actual shipments versus budget goal; consistent and accurate date management
HS Degree; College preferred
3-5 years of Project Management experience, preferably in the packaging/manufacturing industry
Strong Excel skills
Sense of ownership and accountability for the timely execution of orders
Comfort level with various systems and processes to support various clients
Ability to respect and meet deadlines
Flexibility in managing last-minute requests expediting
Professional and forthright attitude in developing relationships with both internal and external clients
Proactive attitude in working with team and clients
Strong work ethic and quick response time to inquiries
Open to learning new packaging, processes and clients in a growing company

Customer Project Manager Resume Examples & Samples

Thorough understanding of HP’s organization & operations, including key business rules, and alignment with HP GBU go-to-market strategies, partner segmentation, key programs & initiatives, structure and business model
Accountable for deploying critical end-to-end channel delivery related and cross-functional IT programs/projects solutions
Managed project releases and prioritize requirements, change requests, and issues or defect and identify issues resolution with global business and IT teams
Build use cases/scenarios (user stories) and integrate deliverables into business workflows
Participate in the design, development and deployment of any IT capabilities/tools
Build and manage project deployment schedules and dependencies
Work closely with global team to evaluate current IT infrastructure, gaps and opportunities. Build a cost effective strategy and robust, reliable, sustainable platform to support channel delivery operations
Managed project stakeholder engagement and communications
Provide mentoring and guidance project SMEs
Ability to relate partner management functionalities to relevant business objectives that can be clearly understood
Build and managed project testing/training strategy and overall deployment plan
Education and Experience Required
6+ years of business analyst experience (experience using the SAP solution)
Experience of implementation and configuration of enterprise systems, i.e. Service Supply Chain APO [iGSO] Advanced Planner and Optimizer
Project Manager Professional certification (PMP)
Experience in ERP project and/or implementation
Advanced experience with delivering IT solution in supply chain management and understanding of business processes, business operations, and strategy
Demonstrated proficiency managing complex cross-functional initiatives
Advanced experience with delivering solution in SCM and understanding of Supply Chain and logistrics processes, business operations, and strategy
Strong analytical skills, business acumen, technical knowledge, and extensive knowledge in applications and technologies
Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language)
Strong presentation and data visualization skills
Demonstrated ability to manage and facilitate cross functional teams in the deployment of global strategies
Ability to work independently with minimal supervision – a self-starter & quick learner

Customer Project Manager Resume Examples & Samples

Establish effective project management, governance and reporting structures according to Ericsson processes
Progress tracking management, drive and monitoring the performance measurements (KPI)
Establish and monitoring resource and Service Provider KPI´s
Maintain close involvement in the implementation of the service facilitating discussion and resolution of relevant service parameters and issues
Identify issues and risks throughout the duration of the project and make best practice recommendations for work-around(s) and resolutions wherever appropriate
Drive project completion and sign-off, and appropriate wrap-up and post project knowledge sharing
Establish effective Site Acquisition project management, governance and reporting structures
Support the Site Acquisition Program manager CPM with planning and executing the project activities
Have a Bachelor’s Degree or Technical College, preferably in telecommunication, science, engineering or business discipline, or proven work experience
Have excellent financial understanding and the ability to manage cost efficient service deliveries
Proven experience in effectively managing subcontractors (ASP/SP) across large projects
Be fluent in English, both verbally and written
Knowledge in root cause analysis/problem solving and the ability implement/drive corrective actions and efficiencies
3rd pp suppliers’ management experience
Project sales process
LI-LM2

Customer Project Manager Fibre Optic Resume Examples & Samples

5-7 years’ experience as a Project Manager
Experience in delivering Telecommunications projects
Previous experience in implementation rollout experience with proven responsibility in all phases, i.e. pre-sales, pre-study, project delivery preferable
Have excellent planning and scheduling skills
Have excellent customer and sub-contractor relation skills
PMI certification (or PRINCE II)
Experience in scoping and selling projects

Customer Project Manager Resume Examples & Samples

Working with R&D Program Managers to track IP development schedules, dependencies and define customer delivery milestones and project schedules
Customer issue management. Working closely with Application Solution Engineers ASE, leverage their technical expertise to address customer concerns on AMS supplied IPs. Utilize good engineering judgment to prioritize showstoppers/high priority issues, allocate right resources to resolve issues as quickly as possible
Working with Application Managers to track test chip silicon characterization, interoperability and post-silicon bring up, on-site support schedules, dependencies and define customer deliverable schedules
Coordination with R&D/Product Line Management/Vendor Management on customer IP requirements, specifications and roadmap planning, prioritize and schedule internal and external customer IP deliveries, disposition new feature change and enhancement requests
Defining and managing a package of standard management indicators and presenting project status updates to ICF Program Management, customer Program Management and IP teams The ideal candidate should be self-disciplined, motivated and flexible, with the ability to manage tasks of broad scope and large complexity through all phases of the project cycle. The candidate manages and prioritizes customer requests and issues, execution and interdependencies among multiple projects, AMS and ICF teams and stakeholders
BS degree in Electrical Engineering, Computer Engineering or other related field of study with a minimum of 3+years of relevant experience in Program Management in Semiconductor industry
A minimum of 5+years of direct Customer Engagement/Program Management/Support experience
Proven track record of project execution management in the complete life cycle of a SOC/CPU/FPGA or similar products from definition to design, tape-out and post-silicon bring up- Exceptional organizational and planning skills on complex development project, scheduling and tracking
Excellent communication and presentation skills relative to complex concepts and solutions
Good understanding of leading edge process technologies, devices and the interactions with circuit design
Basic knowledge of SoC, CPU and custom analog and digital design styles, flows, tools and methodologies
Basic knowledge of design software for schematic capture, simulation, layout and physical verification
Basic knowledge of industry standard hardware description languages such as Verilog, VHDL - Working experience with project scheduling tools and indicator development, including MS Project
Working experience of interfacing with process, design and design automation teams
Experience with Program Management practices including Risk Management,
Change-Control, and Effort/Resource Planning/Tracking processes
Project management professional PMP certification is a plus

TH Customer Project Manager Resume Examples & Samples

Minimum Bachelor Degree (Electrical)
10 years experience. Experience with Project management is preferable
Understanding project business environment, Knowledge of Project management & process
Good command in English, negotiation and presentations skill

Customer Project Manager Resume Examples & Samples

3 – 5 years in the electrical industry
1 – 4 years of project management experience, in systems / equipment business
Strong communication skills (situational adapted, sensitivity, politeness)
Project Management skills (Tools, Methods concerning duties and responsibilities, knowledge of economics in project business)
Fluent in English (written and oral), Optional: German, Russian, Chinese
Ability to handle several projects in parallel
UPS knowledge
Experience in the O&G Industry

Voice of the Customer Project Manager Resume Examples & Samples

Tracking of the Voice of the Customer projects and initiatives for progress (project portfolio) and provide status reports
Champions projects and assists with definition of scope, goals, objectives and timelines and ensuring deadlines and targets are met
Assist in acquiring resources, coordinating efforts of the project team and managing expectations of the team members and stakeholders (acts as a liaison between project and stakeholders)
Work with business owners to track new programs that could impact NPS
Ensure alignment and understanding of project scope and objective with the organization’s strategic objectives and the Voice of Customer
Raise awareness of any misalignment or misunderstanding of project scope and objective with applicable stakeholders
Ensure that all impacted areas are identified and appropriate resources are engaged
Ensure that project dependencies/linkages are identified (budgets, timeliness, cross-project dependencies, implementation timelines)
Ensure project deliverable and success criteria are identified
Manage/support project scope and objectives throughout the project lifecycle, as needed
2+ years of experience in a role with member focus analytics and assessments
2+ years demonstrated project management experience with ability to develop and implement business strategies
2+ years gathering and analyzing data, writing business requirements, and assessing business performance in a cross functional environment
Effective communication (verbal and written) skills
2+ years if experience writing and drafting communication releases, status reports, and creative presentations
Strong presentation skills with effectiveness in both formal and informal settings
Strong analytical and negotiation skills with a proven track record for innovated successful outcomes
Proficiency with MS Office (Including Word, Excel, Outlook, and Power Point)
Leadership skills to guide peers and constituents for generating more productive outcomes to meet or exceed the member satisfaction level
Experience in insurance, healthcare, quality or customer service

Senior Customer Project Manager Resume Examples & Samples

Proven leadership, analytical, organizational and problem-solving skills. The successful candidate will be able to describe multiple business situations where these skills have been leveraged
Successful experience delivering results from a geographically disparate team, including both local and remote resources, and contending for heavily-utilized centralized resources
Passion and be self-motivated to succeed

Customer Project Manager Resume Examples & Samples

Experiences of development project management in engineering industry is required
Experiences in Automtive industry or experiences of Electrial Brake Ssystem products are preferred
Experience with Engineering Development Cycle and Customer communication during projects
English language capability required

Customer Project Manager Resume Examples & Samples

Responsible to manage Program Launches, Schedule and resource management
Lead customer communications on day to day program topics
Lead and co coordinator of change management
Oversee and support in managing orders, volume FC and planning, Support Production issues and lead to resolution , Support long term Strategic Planning for business
Responsible for current business financials Budget volume vs FC – Sales and EBIT – Cost reductions margin improvement planning and support
Lead and manage New Product Launches – Gate keeper of NPL documents and process
Support quality goals and customer issues
Bachelor’s Degree in Engineering or Business
7 years + experience
Strong Financial background, knowledge and experience
10 years + experience
MBA, Masters degree in engineering discipline
No visa sponsorship or relocation assistance is provided for this role

Snr Customer Project Manager Resume Examples & Samples

Uni Degree Holder, Master Degree holder will be given preference
E2E project knowledge between CORE and RAN
10-15 Yrs Experence as Project Manager and atlest 2-5 yrs from E2E Project Management
Project Sales Process
Abel to travel with short notice

Customer Project Manager Resume Examples & Samples

Develop the CPM discipline: simplify processes, methods and tools with creative ideas
Proficiency with the Japanese language - business level
PMI certifications - The CPM is expected to be certified on the job stage that she/he holds

Customer Project Manager Resume Examples & Samples

Proven analytical, organizational and problem-solving skills. The successful candidate will be able to describe multiple business situations where these skills have been leveraged
Must possess above average written and verbal communication skills
Demonstrated ability to organize, prioritize and manage multiple tasks and concurrent projects. Company’s networks are in great demand and the PM must be able to coordinate multiple projects in varying degrees of deployment
Ability to have fun while working hard in a demanding, fluid environment

Customer Project Manager Resume Examples & Samples

Project Management certification and Bachelors degree advantageous
6-8 years PM experience
Proficiency with the English Language

Fibre Customer Project Manager Resume Examples & Samples

You will establish the project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities
Handle project finance: ensure financial system monitoring
Customer and Market Insight

Customer Project Manager Resume Examples & Samples

Bachelor’s in Telecommunication/ Computer Science/ Electronic Engineering degree from any reputed University
Minimum 6 Years of working experience in relevant field
Excellent interpersonal and communications skills

Customer Project Manager Stage Resume Examples & Samples

Consultative Selling Skills
Negotiation, Persuading & influencing Skills
Occupational Health & Safety (OHS)
Planning & organizing

Customer Project Manager, Pcms Resume Examples & Samples

Bachelor’s Degree required, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management
Knowledge and experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring)
Certification in Project Management preferred (PMP or Masters Certificate in Project Management)
Excellent Organization skills
LEAN Certification is helpful
Excellent communication both verbally and in writing, in local language as well as English
Ability to demonstrate effective influential leadership across all project resources/stakeholders
Ability to effectively negotiate

Customer Project Manager Resume Examples & Samples

High customer focus with weekly and often daily engagement with customers on multiple projects
Initiate, plan, execute and evaluate customer projects, managing cross functional teams and stakeholders
Be responsible for the quality of all deliverables of the project, including but not limited to the choices and options concerning the scoping, planning and framework of the deliverables (in cooperation with the team)
Ensure quality of all deliverables from the project team are in line with UL’s high standards
Ensure projects are delivered on time and achieve excellent customer satisfaction
Provide timely updates to stakeholders concerning the progress of projects and deliverables
Manage risks and lessons learned for the business, and contribute to continuous improvement
Keep up-to-date on the latest standards in the payment transaction industry and the requirements of applicable schemes and accreditation bodies
Degree in relevant domain like, Computer Science, Electronics, Physics, or Mathematics
Experience of managing customers essential
Five or more years of relevant experience in technical project management
Formal project management training desirable, one of : Prince2, PMP, PMQ(APMP)
Strong ability to determine a clear framework with regards to planning and communicate delivery expectations to the customers and the team
Can work on multiple projects in parallel, and is able to seamlessly adapt to change
Familiarity with payments (security) standards desirable
Candidates with experience in Quality & Security procedures including but not limited to ISO 17025, 27001 and 9001 will be highly regarded
Demonstrate aptitude and high potential as a fast learner with a flexible mindset
Ability and flexibility to travel internationally if required (up to 30% of your time in peak times)
Lead while being a team player and team motivator, and add to the social capital of our organization

Customer Project Manager Stage Resume Examples & Samples

Handle customer & stakeholder engagement: manage customer relationship building confidence & trust, ensure project progress arranging meetings & customer events
10+ years of RAN Network Site Build experience
5 -7 years Site Development project management experience
10 years Site Acquisition and Site Development experience

Customer Project Manager Resume Examples & Samples

1) Support Sales/Proposal and built a positive relationship with the Clients / Vendors
2) Lead the Engineering team for the complete proposal estimates/Solutions/Responses until the award of the contract
3) Supervises, directs and motivates the Project Team during planning, estimating, design, installation, start-up, commissioning, turnover and warranty of assigned projects
4) Manages the development of project plans in advance of project activity assuring effective execution by the Project Team
5) Utilizes financial and monthly forecasting PMO tools(company) and works with other team members to monitor, manage and control the project costs
6) Ensures customer satisfaction during and at final project completion
7) Ready to take up the Project management for a LSTK type of contract with construction scope included in the project
8) Develops and updates project implementation plans, coordinating resources to mobilize of our work is timely and cost effective installation and completion of assigned projects or tasks
9) Proactively evaluates potential problems on the job and initiates action to limit negative outcomes
10) Pursues and estimate Change Orders for equitable adjustments to contracts
1) A minimum Bachelor Degree in Electrical/ Electronics/ Control Instrumentation engineering
2) PMI certification (PMP) is prepared
3) Minimum of 10 to 12 years of experience in the Control Automation systems, preferably, DCS, ESD, SCADA and M&I

100

Customer Project Manager Resume Examples & Samples

5+ years experience in Data Center solutions executing the project from P0 to P3
Full understanding of Schneider CPP and tools
English
Autocad
Microsoft tools

101

ICT Customer Project Manager Resume Examples & Samples

Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily present at customer site, becoming a sort of Ericsson “agent” at customer premise to increase the customer’s trust on Ericsson as a system integrator
Able to catch and drive up-sales opportunities
Coach the team, to interact with them and to support them for their professional growth, and identify and recognize talents
Technical Bachelor
Experience in IT, Database, IMS and CS solutions
Experience in transformation projects
General Financial Acumen
PMI is a plus
LI-GP1

102

Customer Project Manager Stage Resume Examples & Samples

4 Year college degree or equivalent experience
5 -7 years Radio Access Network (RAN) Site Development project management experience
10 years of RAN Network Site Build experience

103

Customer Project Manager Resume Examples & Samples

Lead a cross functional team at every stage of projects to meet all contract deliverables, internal and external
Analyze and summarize received contracts and ensure that the contract team fully understands technical requirements, documentation deliverables, terms and conditions for the proper execution of contracts
Develop detailed contract schedules and ensure internal stakeholders and customers reach milestones in timely fashion to maintain promised delivery dates
Track contract profitability, identify gaps and propose mitigation solutions, including the resolution of customer claims when warranted
Identify, report and mitigate contract risks throughout the execution of the contract
Ensure that quality requirements are understood, and take the necessary measures to meet them
Lead routine cross-functional team meetings to ensure contracts progress in alignment with contract requirements
Develop detailed project schedules, risk mitigation plans and gives direction to the bid team during the RFP phase
Prepare reports for management during follow-up meetings
Act as a central point of contact for customers and build positive, long-term relationships
Take part in continuous improvement projects within the department
Bachelor’s degree in engineering or business administration
MBA, an asset
15 to 20 years of total exposure in an engineering/manufacturing environment
5 to 7 years of experience in project or contract management in a large organization
Bilingualism (English/French) is essential
Ability to lead a team
Comprehensive vision and priority setting
Efficient time management
Knowledge of mechanical and electrical systems, an asset
Knowledge of the manufacturing environment

104

Senior Customer Project Manager Resume Examples & Samples

Takes ownership for validating the project’s statement of work and contract terms with the customer, including both technical and commercial elements, becomes lead contact for customer for balance of project order. (Project Initiation)
Lead the monitor and control of the performance of the customer’s project through its lifecycle. Key activities include task completion verification, project team monitoring, managing the exchange of project updates across the project team members, schedule reporting, issue resolution, and contract administration. (Monitor and Control Project Work)
Lead the closeout of the customer’s project to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions. (Project Close)

105

Customer Project Manager Resume Examples & Samples

Develop the Project Charter ensuring sponsor buy in and sign off
Ensure a project plan is prepared and maintained
Direct and manage project execution
Monitor and control project work
Manage all change requests and integrate approved ones into the project plan
Finalise all activities to formerly close the project or phase
Project Scope Management
Delivering the agreed outcomes required from the project
Conduct stakeholder analysis, define and manage customer expectations both stated and unstated
Liaise with the business units for project inputs and regularly report to the sponsor
Clarify details of contract and manage contract variations
Manage any changes to scope using an appropriate change process
Seek and manage opportunities to upsell
Ensure acceptance of project deliverables by stakeholder/customer/sponsor
Achieve customer deadlines
Use a formal process to estimate times for all activities, sequence them and then prepare the schedule
Control performance to meet the deliverables according to the schedule
Plan, allocate and manage budgets using appropriate company tools
Anticipate and give forewarning of any deviations from budget
Control the budget within the limits of the project tolerances approved by the project sponsor
Seek approval from the sponsor for any anticipated expenditure above the project budget
Establish and plan quality requirements with customer and manage project to ensure compliance
Employ effective corrective action techniques where required
Use project health checks, reviews, audits and customer satisfaction surveys as a way of objectively monitoring project performance and quality
Project Human Resources Management
Actively promote team effectiveness, morale, motivation and productivity
Ensure the team buys in to the goals of the project and they are willing to extend themselves to meet the objectives
Support competence development of team and of other staff (if applicable)
Manage the interface between internal resouces and the customer
Actively manage stakeholders utilising appropriate techniques
Implement a project communication strategy to inform all stakeholders and provide regular reports
Provide market information as to future business opportunities (if applicable)
Implement an effective risk management process for the project ensuring the team are fully engaged
Mitigate, deflect or avoid risk threats whilst seeking to maximise risk opportunities
Project Procurement Management
Generate procurement planning documentation for the project
Work within the procurement management processes defined for standard ordering and subcontracting
Manage third party suppliers as appropriate

106

Customer Project Manager / Programme Manager Resume Examples & Samples

Handle customer and partner engagement: manage customer relationship across various levels including customer senior management, building confidence and trust, ensure project progress arranging meetings and customer events
You will be responsible for e2e engagement from pre-sales stage to delivery for Project/contract Scope
Education: B.E./ B.Tech in Electronics / Telecom, PMP / Prince 2
Min years of experience : 12-22 years
Domain experience: IP, PaCo, VoLTE, IMS domain
Financial Acumen & Analysis Skills
Leading & supervising
Stakeholder Management (Internal as well external)

107

Customer Project Manager Resume Examples & Samples

Understand Project Financial and Project Key Performance Indicator in order complete projects in a timely and cost effective manner
7 to 10 years Experienced in the telecommunication project handling end to end project within 2G, 3G, 4G include presales activity
Having a strong Leadership
MBA Graduated Preference

108

Customer Project Manager Resume Examples & Samples

Convert scope to Project Plan/Schedule managing requirements and deliverables to meet or exceed time and budget
Create and lead Project Plan/Schedule
Identify and manage risk and issues
Manage across multiple disciplines and management levels
Provide innovative solutions to complex and critically sensitive issues affecting multiple disciplines and work groups
Serve as organization spokesperson on specialized projects or programs
Integrate advanced project management technology, theories, or techniques that have a significant continued impact across disciplines and business units
Champion large projects that effect the company's long-range goals and objectives
7 years of experience in project management or in like roles/businesses
In-depth and comprehensive understanding of the critical business success factors
Demonstrates an in-depth knowledge of key Services’ operational policies, processes, and methodologies applicable to project management
PMP Certification or CPMP a plus
Experience managing 3rd Parties
Experience managing 3 to 5 software/application development projects simultaneously preferred
Extensive experience with Microsoft Project (or like tool) for managing projects required. PPM experience preferred
Experience managing Healthcare and/or state government projects is a plus
First Level University degree required. Advanced University degree preferred

109

Customer Project Manager Resume Examples & Samples

GDC PM assigns FM to conduct Pre-Con walk via email and/or IFM WO
GDC PM submits Pre-Con WO to GC market PM via email and/or IFM WO
GDC PM and NAM Market PM receive IFM generated emails for approval of Pre-Con requests
GDC PM reviews the Pre-Con report and accepts or rejects it based on clearly defined criteria or if clarification is needed, after consulting with the NAM Market PM. The NAM Market PM determines if site deployment can proceed without the additional items and/or whether other alternatives acceptable to TM-US are available to move forward
NAM Market PM and/or Change Manager inform GDC PM as required that the Account team has been engaged to escalate/resolve issues related to optional CR's that could be deemed non-critical
GDC PM and NAM Market PM are system-notified when IFM submits the Pre-Con report for second-level approval - TM US
GDC PM monitors, daily, the mass upload from IFM to update the Pre-Con submission date to TMO MS in IPM
When the Pre-Con is not accepted, the GDC PM and NAM Market PM receive IFM generated emails indicating that Pre-Cons are rejected
GDC PM must coordinate with the GCs to make the appropriate changes and must re-submit the revised Pre-Con report for approval again
The GDC PM must consult the NAM Market PM if there is no agreement on the Pre-Con report. The NTP will be rejected and TM-US will be given the option to resubmit the NTP or to remove the site from the site list
GDC PM consults with the NAM Market PM and sends an email to Central Operations to reject NTPs as required
For sellable CR’s, the NAM Market PM informs the GDC PM on way forward
For sellable CRs, the GDC PM is informed by the NAM Market PM and/or Change Manager to engage the Account team as required in order to escalate or resolve the issue
If NAM Market PM decides to perform FOC work, NAM Market PM secures proper LOA approval and informs GDC PM
The CM audits unaccepted CR WP’s based on original scope acceptances to ensure timely billing of all CR’s and informs the GDC PM and NAM Market PM
After Customer Acceptance, the CM will ask the NAM Market PM for Internal acceptance of the CR WP, twice weekly, and inform GDC PM
When additional work is required due to the Supplier’s lack of quality, the GDC PM must request the supplier that completed the work to rectify the quality issue free of charge. The GDC PM must reject any CR initiated by the supplier that is due to the non-quality of said supplier
If the Supplier refuses to rectify their work, the GDC PM consults with the NAM Market PM to select a new supplier to perform the work. The new Supplier triggers a CR through the standard CR process. The CR Manager sets the CR liability to the initial Supplier when authorizing the CR in order to provide visibility to the potential duplicate costs incurred
GDC PM checks site for accurate SBP SPO issued in IPM
If SBP SPO is not available or incorrect, GDC PM must coordinate with the NAM Market PM to rectify SBP SPO deficiency
If SBP SPO is available, GDC PM schedules material pick-up
GDC PM schedules Installation Services at the request of the NAM market PM
GDC PM records Installation Start actual in daily tracker
The NAM Market PM engages TM US for pre-approval of sellable CR's and informs GDC PM
GDC PM and NAM Market PM receive SCR Request emails from the GC. The NAM Market PM sends them to TM-US for approval. Check with CM team
The GDC PM receives SCR approval emails and forwards them back to the corresponding GC for inclusion in the SCR request through IPM. Check with CM team
GDC PM and NAM Market PM receive notification of that indicate Installation Complete and GDC PM will update market tracker accordingly
GDC PM receives confirmation from TM-US that the AAV NI work is complete and the site is ready for C&I
The GDC PM, upon instruction from the NAM Market PM will schedule the GC via IFM WO to complete the C&I scope and the GDC PM will then send the Go/No Go email
GDC PM ensures the C&I checklist is complete by C&I technician
GDC PM receives discrepancy reports and advises on the needed corrective actions

110

Customer Project Manager Resume Examples & Samples

Education: Bachelor or Master’s degree in technical sciences
Years of experience: min 7 years in IT solutions development/delivery, min 5 years as a manager/team lead
Experience of managing SW development process
Experience of managing geographically distributed teams
Domain experience: Telecom BSS/OSS
Programming languages: Java, Python
Project management: PMBOK
Agile development: Scrum
Issues tracking: Jira
Base knowledge of virtualized infrastructure
Operation systems: Linux (Redhat)
Databases: NoSQL (Cassandra), SQL (Oracle)
Continuous build: Maven, Jenkins
Open source platforms and interfaces: Apache (Kafka, Camel, etc), OSGi

111

Customer Project Manager Resume Examples & Samples

Education: Bachelor Degree Engineering / Admin with PMI Certification
Min years of experience: 8 - 10
Domain experience: Contract management, 3rd pp suppliers management experience, Project Sales Process

112

Customer Project Manager Resume Examples & Samples

7+ years experience preferred
Diploma to a Bachelor's Degree preferred
Prince2Practitioner certification preferred

113

Customer Project Manager Stage Resume Examples & Samples

You will have several years of experience managing Telecoms (or equivalent) End to end Network Rollout projects including RF design, site acquisition, civil construction and network integration
Build relationships and confidence with internal stakeholders up to and including executive level
Develop the business: participate in contract preparation and pre-sales meetings
Education: Bachelor Degree or equivalent industry experience
Min years of experience: 10 years Industry experience with at least 5 years Project Management
Previous experience in the Telecommunications Industry will be viewed favourably however equivalent experience will be accepted

114

Customer Project Manager Resume Examples & Samples

Education: MSC of Technical University, preferably Computer Science or Management
Min years of experience: 2
Domain experience: Cloud, BSS, OSS

115

Customer Project Manager Resume Examples & Samples

Customer Management Build up relationship and maintain excellent communication and team build spirit for internal and external customer base
Bachelor’s Degree in Engineering Discipline
7+ years of related professional experience
Hydraulics/Mechatronics Experience
10 years + Automotive Powertrain experience
3+ Years of experience with GM Programs
No visa sponsorship or relocation assistance will be provided for this role

116

Customer Project Manager Resume Examples & Samples

Professional Project Management Qualification (PMP, PQ etc.)
Strong communication skills and a proven ability to lead and manage clients and teams
Valid driving licence is essential
Experience in resolution of contractual disputes
Have commercial and contractual experience in order to understand the project deliverable objectives, ensuring that the project delivered in line with contractual obligations
You will ideally have a strong background in building services either in mechanical or electrical or construction and will have a proven track record working on the design through execution of a variety of projects
Previous experience on healthcare projects is an advantage

117

Customer Project Manager Resume Examples & Samples

Manage new and existing customer installations, working cross functionally to deliver defined services in the agreed upon timeframe and according to customer expectations
Develop project schedules and plans, implement projects according to these plans through to completion
Communicate timely, clear updates, risk assessment and issue resolutions to customers
Proactively identify project risks and develop risk mitigation strategies to keep projects on schedule
Manage internal stakeholder teams, often with multi-regional members, and holding them accountable for task completion
Own and resolve standard and non-standard customer requests and issues related to their project
Achieve high customer satisfaction on projects measured via customer surveys and other methodology
Conduct regularly scheduled customer meetings and internal stakeholder meetings
Demonstrate proper and prescribed use of Equinix systems, tools and processes (e.g. case management, ticketing system, etc.)
Demonstrate of a high level of technical knowledge of data centers and customer requirements therein
Develop and maintain an expertise on Equinix products and services
Highly organized, with attention to detail and a dedication to resolving issues
Collaborative personality and able to build strong personal relationships
Able to plan, manage and complete projects independently
Technical knowledge and an understanding of the technical service industry
Calm and effective under pressure. Able to remain professional in high stress situations
Requires judgment and problem solving skills
Excellent written and verbal English communication skills are essential
Proven experience in a similar position
Prince2 Practitioner certification preferred

118

Customer Project Manager Resume Examples & Samples

Project and/or Process Experience in product development
Experience with Engineering Development Cycle
Customer communication experience during projects
Experience in Electric Brake Sysytem product engineering is preferred
English and Japanese language capability required

119

Customer Project Manager Resume Examples & Samples

Education: Bachelor or higher
Years of experience: 4 years or more
Certification: PMP or other project management certification would be a plus

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