Customer Care Consultant Resume Samples

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EL
E Lind
Ernestina
Lind
5077 Kiehn Rapids
Detroit
MI
+1 (555) 848 1433
5077 Kiehn Rapids
Detroit
MI
Phone
p +1 (555) 848 1433
Experience Experience
Boston, MA
Customer Care Consultant
Boston, MA
Wilkinson Group
Boston, MA
Customer Care Consultant
  • Logging, tracking, updating and resolving all service requests from customers in the service management system
  • Willing to problem solve and provide solutions to mistakes or errors
  • Problem management
  • Interact frequently with individual and institutional customers and will work closely with internal customers including Participant Services Group, Operations, Institutional Relationship Management, the Field Consulting Group, Finance, and Public Affairs
  • Resolve client issues and work to reestablish brand confidence and loyalty
  • Provide proactive and timely progress and status updates to clients
  • Works with internal business partners to achieve the best possible outcome in issue resolution
Phoenix, AZ
Customer Care Consultant, Builder
Phoenix, AZ
Ferry, Sauer and Mills
Phoenix, AZ
Customer Care Consultant, Builder
  • Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers
  • Provide quotes measure packs and process orders for builders
  • Audit peer’s order entry into the system to ensure accuracy
  • Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement
  • Handle inbound and/or outbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues
  • Enter orders into system with high level of accuracy and volume
  • Participate in continuous training on policy, product, and processes
present
Chicago, IL
Customer Care Consultant, Creditea Mexico
Chicago, IL
Reichel-Fahey
present
Chicago, IL
Customer Care Consultant, Creditea Mexico
present
  • Identify opportunities to grow and develop the business through acting on process improvements and great ideas
  • Seek to improve business performance
  • Be aware and focused on performance data and metrics, supporting yourself and the team to improve and exceed targets
  • Pro-actively manage areas, treating customers as you would like to be treated
  • You will make outbound customer welcome calls, building connections and ensuring that you embody our digital brand
  • Look for ways to reduce costs and save money
  • Look for ways to simplify and automate any administrative processes you are responsible for executing
Education Education
Bachelor’s Degree in Software Engineering
Bachelor’s Degree in Software Engineering
Rowan University
Bachelor’s Degree in Software Engineering
Skills Skills
  • Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail
  • Excellent verbal and written communication skills with the ability to interact with external customers
  • Excellent organizational skills, including ability to multi-task and prioritize workload
  • Good attention to detail with a high level of accuracy
  • Ability to remain calm and professional when dealing with challenging customers and dealing with complaints
  • Ability to cope under pressure and work to productivity and quality targets
  • Knowledge of Masco Cabinetry products, and ability to read cabinet and countertop layouts
  • Ability to handle information with the appropriate level of confidentiality and sensitivity
  • Good interpersonal skills
  • Good communication skills in both English and Chinese
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11 Customer Care Consultant resume templates

1

Customer Care Consultant With Italian Resume Examples & Samples

  • Dedicated single point of contact for the targeted customers. Regular proactive contact through customers preferred medium including social media channels. The agent will act as a coordinator of all aspects of the customer's needs
  • Demonstrate strong emotional intelligence skills leading to effective call control
  • Provide generic and specific information on the product/ its technology, characteristics, price, infrastructure
  • Logical approach to problem resolution, gathers facts, takes corrective action, escalates problem at the appropriate stage, ability to work on own initiative to follow up and resolve service requests raised by customer, maintaining professionalism at all times whilst working within strict service level criteria
  • Handling all customer complaints regarding the sales process
  • Handling fleet enquiries
  • Promotion of GME brand through utilization of trade-up opportunities
  • Effective warm transfers of customers to Retailers in order to maximize lead generation opportunities
  • Create first class leads that can be converted into sales by the Retailer network
  • Assist in the internet sales process task resolution
  • Where necessary liaising with business partners - i.e. GME brand retailers, field managers and internal departments to develop service request resolutions & action plans
  • 1-3 years of work experience in customer facing role
  • Native level of language (oral and written) – Dutch, Flemish Belgian French/French or Italian
  • Intermediate-up level of English (understanding trainings/meetings delivered in English)
  • Ability to type a minimum of 30 words per minute with 90% accuracy
  • Customer service experience and excellence – enjoys direct contact with customers by phone, displays diplomacy, is polite, remains calm, listens, and apologizes where necessary, always portrays a professional & positive image to the customer
  • Ability to work under pressure and deal with a customer in demanding situations
  • Learn quickly in a changing environment, use own initiative and make decisions, ability to prioritize and manage own workload
  • Excellent written and verbal communication skills in native language, calm and methodical approach, active listening skills, responds with appropriate feedback
  • Lead Generation maximization – enjoys promotion of opportunities to customers, recognizes trade-up opportunities, ability to build effective relationships between customers and themselves, ability to promote the brand to customers
  • Ability to develop empathy and trust with the customer in order to resolve their concerns and effectively demonstrate conflict resolution
2

Customer Care Consultant Resume Examples & Samples

  • 3-5 years of comparable experience in customer service or financial services
  • 1-3 years experience in a transaction processing role within an operations environment
  • Bachelors’ Degree desired or a combination of education and additional work experience in a financial services environment
3

Customer Care Consultant Resume Examples & Samples

  • 3-5 years of comparable experience in customer service or financial services required
  • 1-3 years of experience in a transaction processing role within an operations environment required
  • This position requires 6 & 63 FINRA registrations and state insurance licensing
  • Must comply with all regulatory requirements and remain in good standing with regulatory agencies
  • Conflict Management: Ability to manage sensitive client interactions and regain their confidence. Utilize strong listening skills and promote the role of client advocate
  • Regulatory Reporting: Experience with regulatory requirements surrounding customer complaints
  • ©2015 Teachers Insurance and Annuity Association of America-College Retirement Equities Fund (TIAA-CREF), 730 Third Avenue, New York, NY 10017 C23921
4

BRT Customer Care Consultant Resume Examples & Samples

  • 18 months to 3 years’ experience in a registered and licensed sales and service role in the financial services field
  • This position requires FINRA Series 6 and 63 registrations
  • State life insurance licensing capability in all 50 states
  • Customer Service: Builds and maintains strong relationships with clients and their representatives. Strives to resolve client’s requests and provides accurate information. Handles stress appropriately while maintaining performance and diplomacy. Utilizes problem solving and conflict resolution skills. Exhibits confidence and an energetic phone presence. Provides distinctive service, defined as better or much better than our competition, and measured by client feedback and retention of assets
  • Communication: Articulate verbal and written/documentation skills with the ability to communicate with and adapt to a diverse client population. Strong listening skills. Maintains the highest level of professionalism
  • Job Knowledge: Requires a comprehensive understanding of the features, design and benefits of all TIAA-CREF products and services (retirement, mutual fund, insurance, etc.) and capital markets as well as competitor’s products, services and strategies. Must be able to communicate and clarify complex features and regulations. Understands operational procedures/processes, and balances regulatory and industry acceptable guidelines
  • Time Management: Effective time management skills. Ability to manage phone time effectively and adhere to schedules including start times, breaks and prep breaks, call handle time, after call work etc. Ability to multi task while handling client requests, maneuvering through systems, probing for information and conversing with clients. Must be flexible, client focused and results oriented
  • Sales Skills: Ability to work cooperatively with the case manager in order to uncover appropriate sales opportunities. Experience in conveying investment knowledge confidently. Works in tandem with the case manager to ensure suggested products and services meet the client’s needs and objectives
  • Teamwork: Ability to work closely with internal business partners and with team members. Ability to operate flexibly and independently when appropriate
  • Technology: Must have strong working knowledge of applications/systems to access and maintain individual customer information. Customer Relationship Management system experience, preferably Siebel, as well as Microsoft Office applications including Outlook
5

Customer Care Consultant Resume Examples & Samples

  • Works with internal business partners to achieve the best possible outcome in issue resolution
  • Conducts research and client outreach to identify the root cause of complaints and address issues before they lead to complaints
  • Complies with all regulatory requirements when responding to complaints
  • Interact frequently with individual and institutional customers and will work closely with internal customers including Participant Services Group, Operations, Institutional Relationship Management, the Field Consulting Group, Finance, and Public Affairs
  • Resolve client issues and work to reestablish brand confidence and loyalty
  • Required to work collaboratively with peers and other stakeholders in accordance with the TIAA-CREF Way toward continuous improvement in policies, procedures and processes
  • Actively participate in problem solving, root cause analysis, and recommending solutions to improve efficiency and the client experience
  • Respond to operational process inquiries and process transaction corrections through the appropriate transaction systems
6

Customer Care Consultant Resume Examples & Samples

  • Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement
  • Enter orders into system with high level of accuracy and volume
  • Provide quotes measure packs and process orders for builders
  • Research payment discrepancies for account receivables
  • Audit peer’s order entry into the system to ensure accuracy
  • Participate in continuous training on policy, product, and processes
  • Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail
  • Excellent verbal and written communication skills with the ability to interact with external customers
7

Customer Care Consultant, Builder Resume Examples & Samples

  • Resolve product and service issues and relay information back to the appropriate department
  • Handle inbound and/or outbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues
  • Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers
  • Proficient computer skills required including Microsoft Office Suite
  • Excellent organizational skills, including ability to multi-task and prioritize workload
  • Demonstrated successful capability to resolve conflict over sensitive or complex issues
  • Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management
  • Bachelor’s degree or actively enrolled in a Bachelor’s program
  • Experience serving the residential construction industry
  • Advanced knowledge of Microsoft Excel
  • Knowledge of Masco Cabinetry products, and ability to read cabinet and countertop layouts
  • Lean Process Experience (Green or Orange Belt, Kaizen, Value Stream Mapping)
8

New Customer Care Consultant Account Resume Examples & Samples

  • Considerable (2+ years) customer service experience
  • Some (1+ years) phone related customer service
  • Some (1+ years) Sales experience
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • Other client specific requirements as necessary
  • You’ll need to prove that you are reliable—we’ll be counting on you
  • Must be able to work a flexible schedule including evenings
  • Strong Navigational Skills
9

Customer Care Consultant Resume Examples & Samples

  • Solving incidents in customer environment and escalating them if needed
  • Problem management
  • Help-desk activities: Case management, customer communication
  • Installing and upgrading demo and customer environments
  • Sales support: Tender responses to technical questions, demo environment preparation and being technical expert in pre-sales meetings
  • Customer account development and relationship management
  • Maintaining documentation about customer environment
  • Bachelor or Master’s degree in Software Engineering or other relevant education
  • SQL (Microsoft and/or Sybase) knowledge
  • Windows server experience
  • Willingness to learn customer
  • Strong relevant working experience
  • Experience and knowledge about VMWare environment
  • Experience and knowledge about IT networks
  • Taking actively responsibilities and drive problems to closure also outside own expertise
  • Willingness to work both individually and as part of the team
10

Customer Care Consultant Resume Examples & Samples

  • Have experience of sales, telemarketing and appointment booking
  • Have a confident and outgoing nature with good communication skills
  • Are mature, independent and able to manage own time
  • Are organized and efficient
  • Must posses at least SPM/"O" Level,STPM/"A" Level or higher
11

Customer Care Consultant Resume Examples & Samples

  • Answering calls and emails in a timely manner
  • Recognising sales lead or retention opportunities through your excellent questioning skills
  • Ensuring customer account information remains accurate and up-to-date
  • Identifying patterns in customer behavior and interaction, and sharing ideas to improving the experience
  • At least 2 years inbound call centre experience, including email correspondence
  • A passion for service excellence
  • Strong attention to detail, critical thinking and problem solving
  • That you have owned a customer issue through to its resolution
  • Experience working within a B2B or banking/finance call centre highly desired
  • Tertiary qualifications in a business related discipline an advantage
12

Mortgage Customer Care Consultant Resume Examples & Samples

  • Answer incoming mortgage customers’ calls and provide requested information – use your unique skills to prevent returned calls within a 7 day window
  • Handle customer requests professionally and sympathetically
  • Exceed client and company performance expectations – there are no limits to your success
  • Maintain customer account information and records – track vital info
  • Participate actively on a team working together to solve customer issues – work within a support system
  • Interact with client departments when escalations are required
  • A High School Diploma or equivalent
  • A minimum of 2 years’ experience in a mortgage-servicing environment
  • Customer Service experience and a strong customer focus
  • Familiarity with HUD Mortgage Servicing requirements and HECM loan programs
  • Knowledge of lending institutions, mortgage servicing activities, and HUD regulations governing home mortgage programs
  • The ability to handle stress, show empathy, and not take difficult customers personally
  • Proficiency in Microsoft Office, internet, basic PC, and keyboarding skills with the ability to type 30 wpm
  • The ability to learn client driven material - self-motivated, detail oriented, and organized
  • The ability to work in a team environment accepting responsibility for decisions
  • The ability to adhere to Sutherland’s policies and procedures
  • Bi-lingual English/Spanish talents (a plus)
13

Customer Care Consultant Resume Examples & Samples

  • Helpdesk activities: Case management, customer communication
  • Customer service meetings
  • Creating and maintaining documentation about customer environment
  • Support and cooperate with other team members (sales, installation and upgrade team, Application Consultants, Integration Consultants)
  • Willingness to learn customer environment
  • Willingness to travel and has valid driver’s license
  • Fluency in Swedish/Danish and English
  • Taking actively responsibilities and drive problems to closure also outside own area of expertise
14

Customer Care Consultant Resume Examples & Samples

  • Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally in Maersk Line
  • Handle and resolve customer complaints with relevant desks to improve customer experience with Maersk Line
  • Identify and analyze root causes for issues escalated by customers to Maersk Line and identify means of preventing future occurrence
  • Prompt execution of exceptional handling cases while actively keeping customers and relevant stakeholders informed on the progress
  • Guide new and returning customers with end to end shipping services through the on-boarding program for import shipments
  • Support customer on best use of available e-commerce channels and applications leading to the improvements of customer felt turntime
  • Engage customers in performance reviews to discuss agreed performance standards and expectations with objective to constantly do better for the customers
  • Build and manage (internal/external) customer relationships through regular and scheduled sessions to discuss issues at hand and improvement opportunities
  • Be familiar with cargo / commercial claims policy and its impact on company assets and guide customers best possible through any potential claim situation
  • Be aware of demurrage and detention implications and its impact on company revenue
  • As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
  • Monitor process and result measures by support functions and identify opportunities to improve customer experience through customer felt measurements
  • Maintain open communication channels with 1Team Customer Service, monitor execution of processes and transactional tasks while remaining accountable for end results
  • Utilizes available systems to detect longstanding containers at transhipment and destination ports. Engage local operations to ensure cargo remain on schedule while maintain proactive communication to customers
  • Support and coordinate with 1Team Customer Service to ensure arrival notice and manifest is sent on time and related documentation task is resolve for swift cargo collection by consignee
  • Have an active dialogue with local customs to resolve manifest and cargo declaration issues while seeking opportunities to eliminate future issues to reduce delay on cargo clearing by consignee
  • Handle carrier initiated exceptions and customer initiated requests according to Standard Operating Procedures (SOP)s and guidelines – and challenge these where relevant or where improvement opportunities are identified
15

Customer Care Consultant Resume Examples & Samples

  • Handle Customer Service issues for MCC Transport in a timely, efficient and professional manner
  • Provide the highest level of service to the Customer by accepting and confirming the booking within agreed deadline
  • Deliver and maintain the highest quality customer service level with the aim of achieving business retention and customer's loyalty
  • Ensure MCC Policies, guidelines and procedures are adhered to. Also local, national and international rules and regulations related to shipping activities
  • Support the Counter to overcome all issues to Customers
  • Support the Global Shared Centre in servicing the Customers
  • Support the Sales teams in servicing the Customers
  • Understand and applying system updates according to Standard Operating Procedures (SOP)s and guidelines
  • Communicate with internal and external customers in a professional manner
16

Customer Care Consultant, Creditea Mexico Resume Examples & Samples

  • Fluent in verbal and written Spanish and business English(essential)
  • Innovative, inquisitive
  • A great communicator and listener
  • Strong organizational skills to prioritize tasks and maintain an organized, professional office
  • Attention to detail and be results focused
  • Self-assured: cool and calm under pressure. Demonstrated skill of following through on tasks and look for opportunities to step up to new challenges
  • Be self-motivated and commercially minded
  • Proactive and performance driven nature
  • Be flexible and welcome change/improvements
  • Likes to put themselves outside their comfort zone and maximize personal growth
  • Independent problem solving abilities and positive attitude
  • Ability to work within an ambiguous environment, and create appropriate structure and processes
  • Working with customers
  • How to provide great customer service
  • Good MS Office tools knowledge: Word, Excel, PowerPoint, Outlook, Skype
  • Customer service experience (Essential)
  • Worked within digital financial services (Desirable)
  • Experience in driving sales, personally and also as part of a sales team (Desirable)
  • Minimum of 6 months – 1 year experience in a fast-paced office environment (Desirable)
17

Customer Care Consultant Resume Examples & Samples

  • Delivering exceptional customer service face to face and over the phone, booking orders using dealership booking software in challenging time and cost restraints, being mindful of customer satisfaction and retention
  • Ensuring the smooth transition of communication between the customer area and the workshop, scheduling workloads in consideration of workshop capability and staff rostering
  • Building strong rapport and relationships with existing and potential customers, with the aim of increasing the Service Department revenue & customer awareness of other dealership services & products
  • Ensuring that all technical fault rectification is communicated to customers in a manner which can be easily understood and ensuring that after servicing, vehicles have been cleaned prior to customer collection
  • Preparing invoices, allocating and finishing repair orders, ensuring information is accurate and vehicles have been tested and cleaned prior to their return to customers
  • Maintaining unwavering commitment to MBAuP policies, procedures & dealership pricing terms, upholding company reputation and credibility at all times through ethical practices & procedures when dealing with customers
18

Customer Care Consultant Resume Examples & Samples

  • Ensure all customer enquiries via hotline, counter, correspondence are handled and resolved in a quality services
  • Provide "Quality Options and Solutions" to customer requests in order to best meet their needs from end to end process
  • Log all the call data on a timely and accurate basis
  • Handle the customer complaints and escalate to relevant parties when appropriate
  • Candidate who has customer services experience in call centre environment is preferable
  • Knowledge in life insurance products definitely is an advantage
  • Good communication skills and interpersonal skills
  • Good command in Cantonese, English and Mandarin
  • It is a temporary employment which may be last for 3 to 6 months; employment extension is subject to candidate's performance and business needs
19

Customer Care Consultant Resume Examples & Samples

  • Delivering exceptional customer service face-to-face and over the phone, booking orders using booking software in challenging time and cost restraints, being mindful of customer satisfaction and retention
  • Building strong rapport and relationships with existing and potential customers, with the aim of increasing the Service Department revenue by creating customer awareness of other dealership services and products
  • Ensuring that all technical fault rectification is communicated to customers in a manner which can be easily understood
  • Maintaining unwavering commitment to MBAuP policies, procedures and dealership pricing terms, upholding company reputation and credibility at all times through ethical practices and procedures when dealing with customers
20

Customer Care Consultant Resume Examples & Samples

  • Process all tasks from the Every Customer Counts customer portal including but not limited to service up-grades, EPC up-dates/chases, price changes, booking viewing appointments, in-putting new instructions, recording offers, recording sales and processing withdrawals
  • Processing all valuation requests and allocating all valuation appointments as quickly as possible
  • Process all tasks from R@dius within a timely manner and accurately recording them on internal systems within agreed SLA timeframes
  • Producing a variety of correspondence to vendors and purchasers alike including Memorandums of Sale and Exchange Invoices
  • Reply to email correspondence in a professional and courteous manner
  • Liaise daily with Listers, branches and vendors to ensure good communication and customer service standards are adhered to in the process
  • Interpreting data linked to geographical location, availability and performance in order to appoint the Lister with the highest chance of conversion in the maximum amount of appointments
  • Demonstrating the ability to "think on your feet" to successfully coordinate short notice appointment requests and/or rearrange cancelled appointments
  • Take responsibility for proactively liaising with Listers to coordinate appointment times
  • Liaising on a daily basis with internal and external colleagues including 3rd party suppliers to ensure that appointments are allocated in a timely fashion, are convenient for all parties and that processes are function as planned
  • Prioritising workload effectively to meet customer expectations and working within agreed SLA`s to ensure that the maximum amount of valuations are attended each week in line with customer demand and to ensure that appointment requests are confirmed as quickly as possible
  • Proactively sense check systems in case appointments have been booked incorrectly or tasks not sent in order to minimise missed appointments and customer dissatisfaction
  • Regularly remind branch staff to complete and submit market appraisal forms in order to allow Listers better chance of conversion
  • Up-date weekly Errors Log and submit this for distribution to RPD`s
  • Accurately log all in-bound and out-bound work for MI purposes and future capacity planning
  • Provide first point of contact and support via telephony for both branches and customers alike regarding portal queries and complex technical issues
  • Take responsibility for handling all queries in the ECCSupport inbox which may include general queries and may range to more complex technical queries that require liaising with the Testing Team, Project Team, Apex and the LaunchPad Team
  • Record accurate details linked to issues that require logging on Zendesk (Apex) and monitoring these for SLA adherence as per inter-company agreement
  • To proactively take the time to understand complicated technical issues, why they happen and what the work around will be
  • Willing to problem solve and provide solutions to mistakes or errors
  • Communicate out to the branch network regarding any process changes, procedural errors and useful reminders
  • Supporting the LaunchPad Team with regards to manually creating Connexus and Portal log ins for branches ready for launch with Every Customer Counts
  • Contributing to the on-going development of processes and procedures within Every Customer Counts and the National Jupiter Roll Out
  • Offer support to Launch Days and Training Days where required
  • Provide support via multi-media channels such as web chat
  • Working in conjunction with the Project Team, Development Team and the LaunchPad Team to ensure that processes are as seamless as possible whilst in a manual format this may include attending workshops and/or project meetings
  • All other related administrative duties
  • Flexibility and willingness to learn new skills or processes as and when required
  • Fast learner in an ever adapting and changing role
  • Great team player who enjoys working as part of team to achieve common goals
  • Passion for delivering excellent customer service
  • Ability to remain calm and professional when dealing with challenging customers and dealing with complaints
  • Computer literate with experience of Microsoft Office, Excel and Word
  • Experience in touch and audio typing
  • High degree of accuracy in English and Maths
  • Excellent organisation, prioritisation and planning skills
  • Courteous and professional at all times to both customers and fellow employees
  • Ability to cope under pressure and work to productivity and quality targets
  • Good attention to detail with a high level of accuracy
  • Reliable, trustworthy and acts with integrity
  • Ability to follow directions competently
  • Ability to handle information with the appropriate level of confidentiality and sensitivity
  • Conduct, personal appearance and attitude reflect a positive image for the Company
  • Ability to work in a team and on own initiative
  • Flexible to different shift patterns and rotas in line with business demand
21

Customer Care Consultant Resume Examples & Samples

  • Provide an exceptional, accurate and timely client experience during every interaction, with end to end accountability
  • Work collaboratively with internal teams to ensure quick resolution
  • Participate in regular team workshops to provide feedback regarding process improvements and to improve the client experience
  • Manage complaints received from Macquarie clients, including full investigation and reporting
  • Quality monitoring of phone based interactions with Macquarie clients and provide feedback on the quality of the calls
  • Point of escalation and advice for CAS consultants, Team Leaders, BDM's and TRM's
22

Customer Care Consultant Resume Examples & Samples

  • Answering phone calls, emails and processing web forms in a timely manner, adhering to the Service Level Agreements (SLA)
  • Logging, tracking, updating and resolving all service requests from customers in the service management system
  • Provide customers with an exceptional service experience
  • Deal with complex, specialized issues. Training will be provided
  • Resolve as many requests as possible on “first contact”
  • Provide proactive and timely progress and status updates to clients
  • Contribute to a positive business relationship with customers
  • Act as a subject matter expert (SME)
  • Prior experience in a customer service role
  • High standard of written and communication skills
  • Good numerical and problem solving skills
  • Ability to work with minimal direct supervision
  • Passionate about exceeding personal and team goals
  • Able to build trust and show integrity
  • Be courageous by being accountable, proactive and innovative
  • Show care by listening carefully, seeking feedback and being customer service driven
  • Ability to solve problems by being collaborative, creative and analytical
  • Contribute to a vibrant environment by being energetic, enthusiastic and engaged in everything you do
  • Ability to adapt in a changing environment
23

Customer Care Consultant Resume Examples & Samples

  • Minimum 3 years of relevant experience in customer service, preferably in call centre/hotline environment
  • Experience in insurance / banking / financial services industry is preferable
  • IIQE paper I, III and V
  • Good communication skills in both English and Chinese
  • Good organizational and time management skills whilst working accurately and meeting deadline