Collections Analyst Resume Samples

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B Zulauf

Braden

Zulauf

19734 Emard Keys

Detroit

+1 (555) 138 7878

19734 Emard Keys

Detroit

Phone

p +1 (555) 138 7878

Experience Experience

Boston, MA

Collections Analyst

Boston, MA

Schmitt and Sons

Boston, MA

Collections Analyst

Recommend improvements to processes and continuously work to create efficiencies
Perform in-depth financial analysis and provide credit line recommendations for management
Participate in process improvement projects, and support other management directives as prescribed
Past participation in process improvement initiatives and/or business improvement projects
Provides reports on assigned portfolio as requested to A/R Operations management
Perform cash flow analysis and create customer forecasts
Communicate trends and suggestions to improve processes to ROC, OMs, and Regional Managers

Chicago, IL

Collections Analyst With French

Chicago, IL

Legros-Fahey

Chicago, IL

Collections Analyst With French

Manage collections and confirmation calls for the French market
Interacts with credit card companies to manage credit charge-backs
Analyzes output from fraud detection system and makes recommendation for further investigation
Ensure all order and queries and processed
Strong focus on Quality and high attention to detail
Excellent knowledge of Microsoft (MS) Office
Recognizes trends for non- payment and resolves issues by engaging internal partners

present

Los Angeles, CA

Senior Collections Analyst

Los Angeles, CA

Gutmann-Purdy

present

Los Angeles, CA

Senior Collections Analyst

present

Strong knowledge of the mortgage industry including Real Estate Default Servicing
Ensure cash receipts, as well as incoming and outgoing wires, are recorded on time
Make outbound collection calls for strategic accounts in a professional manner while keeping and improving customer relations
Audits and analyzes aging reports, track collection efforts and coordinate with clients, other third parties, ops and accounting to facilitate collections
Effectively track, report and resolve all outstanding disputed items
Ensures effective and timely escalations are made to obtain approval for processing
Resolve customer billing problems

Education Education

Bachelor’s Degree in Accounting

Columbia University

Bachelor’s Degree in Accounting

Skills Skills

Basic skills- able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
Knowledge and practical experience of the tools available to support the management of collections area (desirable)
Excellent organizational and problem solving skills and strong attention to detail
Strong analytical sense with excellent attention to detail is necessary
Strong attention to detail, goal oriented
Advance knowledge of Excel and Access with good report writing skills
Excellent ability to build executive level partnerships across functions and businesses
Good understanding of basic collection techniques
Be able to use procedures and good judgment when working individually
Promoting customer goodwill through professional Collection management and relationship building

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Medicare Collections Analyst Resume Examples & Samples

5+ years' experience in Accounting or Finance
3+ years of Medicare Professional Fee billing experience
3+ years of UB04 and CMS 1500 claims forms
3+ years of medical billing and collections experience
Experience working in a Home Care industry
Knowledge of commonly-used concepts, practices, and procedures within Accounting
B.S. or B.A. in Business or Finance from an accredited college or university
HomeCare/HomeBase experience

Collections Analyst Resume Examples & Samples

3 years experience in commercial credit & collections
Demonstrated organizational and analytical skills
Ability to meet tight deadlines

Senior Collections Analyst Resume Examples & Samples

Working knowledge of systematic collection tools is preferred
Working knowledge of bankruptcy is preferred
Bachelor’s Degree in Business or Finance and Accounting or MBA is desired

SHS Collections Analyst Resume Examples & Samples

Fluent English language (oral and written) is required for this opening. Any other language (particularly Portuguese and German) is considered a plus
Accounting skills/background or accounts collections experience will be considered a plus
Excel skills with filters and pivots is needed
SAP, iCRM, SalesForce and SharePoint systems knowledge will be considered a plus
Be able to handle an important workload effectively and meet aggressive deadlines
Organizational skills and prioritization are key to the role of a collector
Self-motivation, engagement and drive for results are a must

Collections Analyst Resume Examples & Samples

Direct performance and review of Accounts Receivable aging analysis, cash receipt forecasting, Collection aging management, Accounts Receivable Reserves, and other special projects
Evaluate specific Collection risk factors for each account
Effectively manage all Collection-related escalations
Leadership to represent Facebook Finance on Client calls – including effective management into Clients’ Finance and various Support teams
Ability to develop/deliver process enhancements and other Collection training materials to Facebook Sales and Finance staff
Promoting customer goodwill through professional Collection management and relationship building
Support the Facebook Sales Organization by actively seeking and developing partnerships, understanding the business requirements and ensuring communication is maintained at the highest standards
Support/Own all SOX and Internal Audit activities in relation to the Collection function while ensuring integrity and compliance at all times
Oversight of cash application for accuracy and timeliness, including customer account discrepancy resolution
Participate in collection forecasting and other ad hoc management reporting and projects as needed
Other job duties as required

Collections Analyst Resume Examples & Samples

Proactively identify and contact all clients/companies that meet collection criteria and effectively manage and reduce accounts receivable balance
Be responsible for following up on unpaid invoices for a portfolio of third party customers and internal customers
Research billing issues related to the customer or the Business Operations needs; resolve customer billing disputes via telephone and/or written correspondence
Contact customers regarding overdue accounts and determine reasons for non-payment
Support the finance and operations teams by completing various data and report requests
Recommend improvements to processes and continuously work to create efficiencies
Strong analytical ability and detail oriented
Must have a positive attitude and solid work ethic
Must have excellent presentation and communication skills with ability to liaise between operations and internal/external customers
Bachelor’s degree in Accounting, Finance or Business Administration and/or a minimum of 2 years equivalent experience , preferably in an accounts receivable role
Strong computer skills with proficiency in Excel
Experience with GetPAID or similar collections software a plus
Ability to work independently, prioritize work load, and manage multiple priorities
Open to a continually changing environment, and have strong interest in learning new systems and processes
Complete collections initiatives with a high sense of urgency
Maintain and strengthen relationships with existing clients
A team player who can also work independently and is a self-starter

Collections Analyst Resume Examples & Samples

Responsible for collecting past due invoices in a timely manner
Provide customers with proof of deliveries, copies of invoices etc
Negotiate payment arrangements with customers
Reconcile accounts in an effort to present the customer with an accurate balance
Discuss past due accounts with management and the sales department in order to find the best way to collect or release accounts from credit hold
Report to management any delinquent account that might affect our cash forecast
Request claim investigations to issue credit memos
Send collection letters and statements
Assists the EDI Department with the correction of invoices and transmission problems
Able to navigate in different customer websites in order to retrieve payment information
Prepare a weekly/monthly report for upper management with collection updates
Must keep the sales department aware of high risk accounts
Maintain the debit balance and buyer hold report up to date
File claims with the factor company in a timely manner

Collections Analyst Resume Examples & Samples

Maintain Accounts Receivable log to document A/R status, aging and collection efforts
Recommend process improvements and enhancements, notify management of collection issues
Provide collections history to management for prospective customers applying for payment plan
Monitor payment plans for delinquent customer accounts, work with management and sales teams on amendments as necessary
Propose bad debt adjustments based on A/R collection efforts and status of customer accounts
Prepare appropriate reports to PSS sales team and management regarding collection efforts, adjustments and invoice updates. Maintain related customer files
Assist in reducing level of unapplied cash balances, contact customers as needed
Assist internal & external inquiries received regarding receipts and application of payments for customer accounts
Work in conjunction with the Cash Application Analyst to ensure all cash and cash balances are applied to the proper accounts
Participate in analysis and other projects as needed
Ability to effectively pursue and execute revenue collections
Extensive knowledge of credit and collections concepts, practices and procedures and AR cash application
Strong Microsoft Office skills and experience with Oracle Financials is preferred
Ability to qualify priorities and quantify results towards financial goals
Ability to work well independently and cross-functionally
Strong communication, interpersonal and organizational skills
Pro-active self-starter able to work well independently and as part of a team
Associate or Bachelor’s degree in Business, Accounting or a related discipline
Minimum of 3-5 years’ experience in credit and collections and/or accounts receivable billing
Highly proficient in Excel
Enterprise software system experience a must

Collections Analyst Resume Examples & Samples

Contact customers through use of an auto dialer to determine the reason for delinquency, verify all information, evaluate the customer’s willingness and ability to pay, resolve the account to current status or institute measures to conclude the account satisfactorily
Effectively handle inbound calls by negotiating corrective action on delinquent accounts to ensure most profitable resolution while maintaining acceptable handle times
Locate through effective skip tracing techniques customers and collateral to minimize potential loss situations while taking part in Roll (50-60 days past due) campaigns
Make timely recommendations of corrective action to be taken to resolve delinquency
Maintain follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
Process, follow up, and resolve inbound collection and customer service telephone inquiries
Initiate, mail, and follow up for necessary processing of all customer correspondence
Approve Extensions, Deferments and Due Date Changes within authorized limits to promote customer performance of contractual obligations
Evaluate and execute collection follow up as further action is needed
Investigate and resolve customer inquires and complaints to mutual satisfaction of company and customer
Resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
2 years credit or collections experience

TN Collections Analyst Europe & Middle East Resume Examples & Samples

Fluent English language, as well as German or Italian (oral and written) is required for this opening
Effective language and communications skills and willingness and ability to reach out to customers by phone or email, and negotiate payment while maintaining excellent customer service manners
Be able to use procedures and good judgment when working individually
Attention to detail and ability to keep a dynamic pace of work
Excellent follow up / research skills
Willingness to work in a team environment and contribute to build the best working environment with a positive attitude

Collections Analyst, Linear Resume Examples & Samples

Conduct daily collection calls for Linear Advertising receivables, with the ability to communicate professionally with various levels within an organization
Track & resolve invoice discrepancies/disputes between Linear Sales/Linear CSR Group and the Agencies/Advertisers
Escalating accounts to management when resolution or clearance is delayed
Negotiate payments on past due accounts
Relationship building with CSR Managers/SSE’s
Organizing & conducting client calls and/or attending client visits
Resolve unapplied cash and open credits on account with customer contacts
Assess accounts to determine if Agency will be given a refund or deductions will be taken on future payments
Advise Management in a timely manner of all accounts experiencing financial difficulties
Closely monitoring accounts to ensure they are not exceeding their terms & determining when accounts need to be escalated to management
Participate in weekly reviews of assigned accounts and be prepared to supply detailed information relative to status/resolution as well recommendations
Produce excel summary reports of collection efforts for ad hoc requests
Work within a team environment to achieve established common goals and deadlines
Bachelors degree in finance or business or equivalent
1-3 years AR/Collections or related experience
Strong knowledge of Microsoft Excel (intermediate to advanced)
Prior experience in finance, financial analysis or related preferred
Prior experience in advertising or media buying preferred
Experience with SAP & Oracle E1 strongly preferred
Experience in Media Industry a plus
Experience in Credit Risk Management a plus
Ability to think outside of the box, quickly and be a self starter
Team oriented person who can focus on details and follow up
Ability to operate in a fast paced environment
Demonstrated excellent organizational skills and the ability to prioritize and multitask
Demonstrated strong interpersonal skills with the ability to build and maintain positive working relationships with internal and external customers
Ability to act with integrity

Collections Analyst With French Resume Examples & Samples

Manage collections and confirmation calls for the French market
Ensure all order and queries and processed
Track daily operations and issues
Meet weekly/monthly collections targets
BS/BA degree, applicable certification or equivalent related experience required
Order to cash experience
Strong focus on Quality and high attention to detail
Excellent knowledge of Microsoft (MS) Office
Strong interpersonal skills both oral and written with very good telephone skills
Experience working in a SOX 404 environment
Strong interpersonal skills and good telephone skills
Minimum of 1 years' experience in a similar position

A/R Collections Analyst Resume Examples & Samples

Make outbound collection calls in a professional manner while keeping and improving customer relations
Accountable for reducing delinquency for assigned accounts
Follow and implement the company collections procedure
Ensure cash receipts, as well as incoming and outgoing wires, are recorded on time
Issue credits to customers as needed
Experience dealing in international markets is ideal
Proficiency using Excel; QuickBooks or Intacct system experience is a plus
Demonstrated communication, organizational and follow-up skills
Demonstrated understanding of General Accounting Principles and ability to perform complex account reconciliations
Strong customer service and communication skills, including the ability to write clearly and concisely and present numerical data effectively
BS in Accounting or related field

Collections Analyst Resume Examples & Samples

Fluent English language (oral and written) is required for this opening. Any other language (particularly Portuguese) is considered a plus
Effective language and communications skills and willingness and ability to reach out to customers by phone or email and negotiate payment while maintaining excellent customer service manners
For Data Management role, at least one of the following at an experienced user level are required: SQL, .net, Visual Basic, Access, Excel, SharePoint

Collections Analyst Resume Examples & Samples

Contacts customers with delinquent accounts and attempts to determine reason for overdue payment
Maintains credit history file on all accounts and maintains records to document collection efforts. Performs QC for bad debt on installs
Reviews assigned account records to determine which customers must be contacted for collection of overdue accounts. Researches and investigates customer issues, ticketing issues, and customer issues submitted to the departmental email box
Arranges for debt repayment or establishes repayment schedule based on customers' financial situation
Receives payments and posts amounts paid to customer accounts
Issues daily reports on the status of delinquent accounts and tracks collection efforts
Performs various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
Keeps up-to-date on working applicable state and federal laws regulating collection activities
Handles bankruptcy programs
Processes and schedules soft no-pays
Issues workflows from customer service or agency issues
Updates collection agency to remove accounts
Call center experience a plus

Collections Analyst Resume Examples & Samples

Identify issues attributing to account delinquency and discuss them with management
Effectively track, report and resolve all outstanding disputed items
A minimum of 3 years credit & collections background preferably working with advertising agencies
Ability to interact with high-level management, both internal & external
Ability to handle multiple tasks, and to work independently in an organized manner with strong attention to detail and accuracy
Ad-Tech, Advertising or Marketing sector experience is desirable

Collections Analyst Resume Examples & Samples

Primarily responsible for all targeted cash collections as allocated for EMEA market
Advanced judgment on collection decisions
Follow policy and procedures closely
Communicates any problems with cash collections to Sr. Level Management
Apply and practice standard principles, theories, concepts, and techniques
Support Month End & Qtr End Close Process
Prefer experience working with Oracle
Proficient in use of Microsoft Office including Word and Excel
Must have credit qualification or 2 - 3 years equivalent related experience
German Language or any other additional Languages an advantage

Collections Analyst Resume Examples & Samples

Communicate with external vendors via phone and email to collect on past due invoices, manage a portfolio of multiple accounts with up to 60 calls per day
Set up new vendors
Prepares reports, schedules and other documents for internal reporting needs and external requirements
Bachelor of Science or Bachelor of Arts degree in Accounting, Finance or other related field preferred
Advanced Microsoft Excel

Collections Analyst With French Resume Examples & Samples

Recognizes trends for non- payment and resolves issues by engaging internal partners
Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer
Fluency in English and French/Italian
Basic understanding of collection processes and financial concepts

Collections Analyst Resume Examples & Samples

Analyze customer financial statements to assess credit risk and establish credit limits
Conduct collection calls to collect Accounts Receivables
Negotiate customer disputes to resolution and documents root cause
Maintain accurate collection files and electronic tracking notes for each customer account
Remove customer obstacles to payment by working with internal partners to resolve
College degree in Accounting/Finance or related work experience
At least 2 years of experience in accounting and finance functions preferred
Ability to secure prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment
Must be willing and able to work in a fast paced environment, perform well under pressure, juggle multiple priorities and meet aggressive deadlines
Strong MS Office skills, specifically with Excel
Success at building relationships and collaborating cross-functionally across the organization

Collections Analyst Resume Examples & Samples

Build internal & external relationships with internal & external customers
Drives & resolves problems to closure both within internal & external customers
Issue credit hold warnings
Issue credit hold status to customers and sales staff
Suggest alternative methods to solve credit/collection problems
Maintain procedural manuals
Assist collection analysts if required
Support Month End & Qtr End Close Process
Approachability
Excellent attention to Detail
Demonstrates ability to recognize problems and develop solutions
Must have ability to work on own initiative and as a team player
Additional Languages an advantage

Collections Analyst Resume Examples & Samples

Contact customers to secure payment commitments and resolve issues
Document contacts and progress in the SAP collections module
Escalate issues to manager and/or other Pega staff as appropriate
Provide the highest level of customer service to customers and business partners within the Company
Upload customer invoices to systems such as FieldGlass, Ariba, Coupa, and others as required
Send invoices to customers as directed
Coordinate with Billing staff to prepare credit memos as required
Review assigned accounts regularly and ensure cash received is posted properly
3+ years of work experience in a similar role, preferably in the software industry
Knowledge of the Accounts Receivable and Revenue processes and knowledge of how these processes interrelate and impact company’s financial statements
Experience in using Excel, Word, and other common office software
Ability to pay attention to detail and meet schedules and deadlines
Ability to use technology-based tools and processes

Collections Analyst Resume Examples & Samples

Collection, reconciliation, and resolution of outstanding invoices and debits on past due accounts
Interface with sales, account management, order management, customer service, logistics & legal in reconciling accounts
Perform cash collection, risk assessment, reconciliation, dispute resolution and maintenance on customer accounts
Perform one or more steps of ongoing business processes or programs requiring considerable judgment and decision-making skills
MBA with Accounting/Finance emphasis
Experience communicating with internal and external customers
Knowledge of international business and cultural considerations
Knowledge of MS Office and familiarity with Gmail a plus

Collections Analyst Resume Examples & Samples

Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both SFDC and our customers. Uses good business judgment in working with/through other Salesforce.com employees including Sales to achieve results
Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship
Facilitate customer payments by providing necessary documentation to customer
Resolves customer account differences working with other employees including Sales
Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person
Participates on process improvement projects as assigned
Provides reports on assigned portfolio as requested to A/R Operations management
Ensures compliance with all company policies
Provides training as requested
2+ Years of Collections Experience
Excellent communication (written and verbal)
Bachelors degree or equivalent combination of education and experience
Good customer relationship skills to manage a variety of customer interactions
Demonstrated initiative
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
Thrives in a team environment
Past participation in process improvement initiatives and/or business improvement projects
Able to use Microsoft suite of tools effectively

Senior Collections Analyst Resume Examples & Samples

Analyze DSO results and work in partnership with customers, brokers, Third Party Administrators, Account Management, Sales, Finance, Billing, Eligibility, Underwriting and Credit & Delinquency Management (CDM) to resolve issues that impact accounts receivable
Make outbound collection calls to customers and brokers
Facilitate webinars or conference calls with internal and/or external customers to resolve issues that impact A/R balances and send detailed minutes timely to ensure established action plan stays on track
Work closely with Market CFOs to discuss appropriate next steps (discontinuance notice, payment plan, revenue adjustment, etc.) for specific cases
Work closely with CDM to discuss appropriate next steps (demand letter, severe payment reminder letter, discontinuance letter, payment plan, etc.) on specific cases being handled by CDM
Work all assigned cases (top recon, RRI, late payer, soft calls, top revenue, etc.) to ensure timely resolution of A/R balances
Lead or participate in process improvements projects to generate revenue or reduce expenses for our company
Assist with the identification of groups that need a reserve or accrual and notify FCG partner prior to month end cutoff
Primary contact to assist users with Retroactivity Management System training, issues and questions and review external clerical error member level requests
A qualified candidate must possess a bachelor’s degree or Equivalent experience
4 + years relevant work experience
Intermediate level of Proficiency with MS Excel
Project management skills including the ability to create a project plan and lead or participate in project meetings to ensure assigned tasks are completed timely
Experience working as a team member in support of Our United Culture values
Strong organizational skills with a strong work ethic are required to ensure all assignments are completed timely
Strong customer service skills with the ability to remain emotionally resilient during disputes with customers to bring resolution successfully and professionally
Six Sigma yellow or green belt certified
Proficient in MS Access

Collections Analyst Resume Examples & Samples

Notate accounts with their collections efforts
Provide customer service regarding collection issues such as proof of deliveries, copies of invoices, statements, refunds or anything necessary in order to facilitate payment
Respond to customer inquiries by understanding their inquiry and responding in a timely fashion
Must keep management and the sales department aware of high risk accounts that may affect our collections
Able to send correspondence requesting payment via mail or email

Collections Analyst Resume Examples & Samples

Positive team player attitude
Detail oriented, able to multitask and meet deadlines
Strong computer skills in Microsoft Office suite, particularly Excel
Ability to work with functional groups and different level of employees to effectively and professionally achieve results
Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment
Strong track record of building and maintaining solid relationships with internal and external customers and vendors
Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
One to three years of collections experience in an AR environment required
Account reconciliation experience in an AR environment preferred

Collections Analyst Resume Examples & Samples

Prepare weekly Collections Reports and track progress of all buy-side accounts
Work with regional consulting teams to coordinate contact with clients
Make phone calls and send e-mails directly to clients in order to collect on open invoices
Perform various monthly account reconciliations
Manage daily incoming customer inquiries, including delegating issues to appropriate finance team members and ensure timely response
Reconcile data, invoice, and collections status for both buy and sell side clients
Work with billing team on collections, credits, and client support
Bachelor’s degree in Accounting, Finance, Business, or Economics
1-2 years’ experience in Accounts Receivable or Collections
Excellent follow up and communication skills
Self-motivated, able to work independently

Collections Analyst Resume Examples & Samples

Performs outgoing collection requests including phone calls, letters and legal action if necessary
Performs account reconciliations and analysis as deemed necessary
Creates invoices and statements per customer’s request
Compiles status reports to senior management concerning accounts with balances due in a given quarter
Reviews and maintains the status of customer orders put on hold
Continually reviews and resolves issues with customers and internal sales staff
Manages and reviews high dollar exposure accounts in the financial systems
Prepares reports and recommends appropriate actions on customer accounts and credit levels
Enforces adherence to corporate collection policies and procedures
Minimum five years experience in commercial credit and collection
Proficiency in Microsoft Office (Word and Excel)
Effective oral and written communication skills
Self-starter
Ability to deliver difficult news diplomatically
Ability to be assertive when reasoning and negotiating with customers
Ability to apply fundamental accounting knowledge to daily transactions
Ability to handle multiple assignments

Collections Analyst Resume Examples & Samples

Prepares Accounts Receivable Aging with collection status
Contact customers that have a past due balance
Research and resolve billing disputes
Responds to inquiries from customers and internal departments
Update client account information in the Billing system as needed
Resolve credit card chargebacks
Submit delinquent accounts to Collection Agency

Collections Analyst Resume Examples & Samples

Bachelor's degree required; or equivalent years of experience
Bachelor’s degree in Accounting preferred
Requires a minimum of 2 years experience in Finance/Accounting
Customer collections experience a plus
Familiarity with accounting systems preferred

Collections Analyst Resume Examples & Samples

Collections - ownership of AR aging: managing collections efficiency metrics to target, acting as a first point of contact to obtain full resolution on customer disputes or billing inquiries
Recommend accounts for suspension after proper collections activity
Communicate the status of designated accounts to Collections Supervisor
Cash management, effectively analyze and resolve open cash (unapplied) amounts in a timely manner
Process and review account adjustments
Resolve client discrepancies and short payments
Monitor and maintain assigned accounts - customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Reduce delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support Collections Department
Must communicate & follow up effectively with sales and Sales Operations department regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with customers and sales
Ad-Hoc projects
Bachelor Degree (BS/BA) or equivalent Experience
1- 3 years of working experience, fresh graduate is welcome
Proficiency in Microsoft Office including Excel, Word, and Outlook
Strong interpersonal skills and proven ability to work in a team environment
Customer service orientation and professionalism
Strong analytical and creative problem solving skills a must
Strong attention to detail, goal-oriented
Ability to work independently under constraint and deadlines
Ability to multi-task and work efficiently in a fast pace environment with constant changing priorities
Ability to review accounts for possible problems and proactively address them
Ability to work over time for month and quarter end as necessary

Collections Analyst Resume Examples & Samples

Reporting into the department manager and is responsible for execution of credit/collections processing to ensure accurate and timely management of the credit practices within the company’s accounting function
Confer with customer by telephone in attempt to determine reason for overdue payment; reviewing terms of sales, service, or credit contract with customer
Issue collection letters to client that did not comply with the terms of contract
Answer incoming calls, provides invoices to customers, sorts and files correspondence
Intermediate knowledge of English language
Advance knowledge of Excel and similar systems

Collections Analyst Resume Examples & Samples

Collection calls and email correspondence (high volume) in a fast paced goal oriented collections department
Provide customer service regarding collection issues, refunds, process and review account adjustments, resolve client discrepancies and short
Monitoring and maintaining assigned territory
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Must communicate and follow up effectively with sales team regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with internal and external customers
3 - 5 years high volume B2B collections experience
NetSuite
Knowledge of Collections and Billing procedures
Accounts Receivable knowledge/experience a plus
Ability to thrive in start-up We want candidates with that entrepreneurial spark!
Microsoft Office Suite – intermediate level Excel skills

Collections Analyst Resume Examples & Samples

Assesses the customer's creditworthiness by following the Global Standards by receiving requests for credit check on a daily basis
Daily interacts with requesters by phone or e-mail respond to the business requirements in a timely manner. Uses in an appropriate way team-communication to ensure that the risk in each transaction is minimized to an acceptable level
Analyses all the information provided in the credit reports and the internal information regarding the customer in order to take the decision according to all relevant information
Analyses all the relevant transactions on customer accounts to ensure accuracy and completeness of the account information
Understands and clarifies customer/requester's issues. Escalates timely to the team manager all problems that could impact department objectives
Collaborates with other departments to meet credit objectives and to solve the requester's issues. Does follow-up's to make sure that requester's issues are solved
Is responsible for decisions taken in the customer accounts in order to meet the business need and minimize the risk in the transactions
Is aware and understand department policies, procedures and processes and propose improvements that will increase department results and efficiency
Timely escalates critical issues on matters on which all efforts of solving it has been exhausted
Ensures adherence to Sarbanes-Oxley & other guidelines, and support internal & external audits

Collections Analyst With Dutch Resume Examples & Samples

Proficiency in English and fluency in Dutch Language
Flexibility
Extra Mile / Can do attitude

Collections Analyst Resume Examples & Samples

Good comprehension on specific policies and procedures for the Credit & Collections Department
Minimum 6 months to 1 year experience in similar jobs
“Extra mile” / “Can Do” attitude
Fluency in other European language will be an advantage

Recoupment / Collections Analyst Resume Examples & Samples

Maintain and reconcile provider balances
Work with customer in reconciliation processes
Responsible for generating and performing quality assurance reviews on notification
At least 5 years of experience working in a similar environment
Proficient skills in MS Office, particularly Word, Excel and Outlook and ability to learn
Finance & Accounting

Collections Analyst Resume Examples & Samples

Associates Degree or equivalent experience
3+ years of experience in Credit and Collections
3+ years of experience using SAP
Intermediate Microsoft Excel knowledge
Bachelors Degree in Accounting, Finance or related degree
5+ years of experience in Credit and Collections

Collections Analyst Resume Examples & Samples

Perform daily collection calls or emails on accounts with past-due balances
Generate and distribute Accounts Receivable reports to Account Executives, Management and Clients
Recognition and Analysis of collections issues
Inter-company inquires and research
Vendor inquires and research
2 - 4 years experience in an Accounting atmosphere
Should be familiar with Cash Applications and Accounts Payable
Organizational and communications skills
Must have heavy Word and very strong Excel experience

Collections Analyst Resume Examples & Samples

Positive team player
Detail oriented; able to multitask and meet deadlines
Strong Microsoft Office suite skills, particularly Excel
Ability to work with functional groups and different level of employees throughout the organization to effectively and professionally achieve results
Between 1–3 years of collections experience in an AR environment required

Collections Analyst With Portuguese & Spanish Skills Resume Examples & Samples

Typically 2-4 years of experience in collection
Excellent English and Dutch skills
Intermediate problem solving skills
Intermediate understanding of HP's dispute management process

Collections Analyst Resume Examples & Samples

Analyzes and researches customer s receivables account delinquency and determines the type of communication method to facilitate payment
Advanced English level and fluency; German or French would be a plus
Intermediate prioritization skills
Impact/Scope
Impacts a medium value portfolio of customers

Collections Analyst Resume Examples & Samples

Bachelor university degree with a focus in business, economics or industrial engineering
Typically 5+ years of experience in a finance function or exhibiting an exceptionally strong background in some other relevant and applicable area of business
Superior ability to provide finance consultation to senior managers within a broad scope
Superior understanding of accounting principles and financial analysis
Superior project management and prioritization skills
Superior people management skills, including managing senior teams across geographies
Excellent ability to build executive level partnerships across functions and businesses
Excellent communication skills catered to a wide variety of audiences
Excellent leadership and staff development skills
Excellent consulting, influence, and negotiation skills
Potuguese Skills is a plus

Collections Analyst Resume Examples & Samples

Creates and analyzes productivity and performance reports based on established KPI’s. Recommend specific areas of focus, by team member, to improve results on an hourly/daily/weekly/monthly/quarterly/yearly basis
Ensures accurate performance data is compiled for incentive payouts
Maintains Call Quality tracking and reporting
Investigates significant drivers of reserve changes and seeks resolution
Creates and analyzes dialer reports (UIP/Blaster/Five9, on hourly/daily/weekly/monthly basis), to highlight agents’ strengths and areas of improvement
Executes and monitors early/late stage Dialer Campaigns and other outbound call campaigns as needed (UIP/Five9)
Executes sweeps and manages the monthly, agency download, in Salesforce.com
As directed, amends/develops new workflows, to ensure CS business needs are met in Salesforce.com
Prepares productivity reports under BOLD, and analyzes the effect that attendance and work from home days (WFH), have on productivity
Tracks the number of e-mail/correspondence completed by team members (sent/received) on a daily/weekly/monthly/quarterly basis
Tracks Payment Plan completion over time and ensures appropriate team members are credited for all payments received during life of plan (SMS/Salesforce.com/Oracle)
Supports the implementation of new strategic initiatives based on data analysis of related KPI’s and monitors/tracks results accordingly
Executes auto dunning and generate mass e-mails (Oracle/Salesforce.com)
Uses statistical software and spreadsheets to further analyze productivity metrics and other research data
Develops and technically illustrates process flows, and other data findings, as needed
Automates Watch List with exception report; highlighting payment/report issues, and other processes as needed to gain efficiencies
Communicates data/research findings easily with designated parties/upper management
Reconciles large group accounts and secures outstanding reports
Assist with onboarding/coaching/training team members as needed
Advance knowledge of Excel and Access with good report writing skills
Must be comfortable with building process flows and other flow charts to complement data analysis
Contact center knowledge and best practices, including customer relationship management systems experience such as Salesforce; fluent with Microsoft Office Suite
Strong relationship skills; collaborative within a team culture
Strong critical thinking skills to include ability to research problems, offer evidence based recommendations and creative solutions
Strong organization & prioritization skills
Able to communicate technical information easily and understandably in written and verbal form
Results driven in order to meet deadlines and execute to plan
Flexible to changing demands
Respect for diversity & inclusion

Collections Analyst Resume Examples & Samples

First level university degree with a focus in business or economics preferred or equivalent experience
Typically 1-3 years of experience in collection
Fluent in English (written and spoken)
Basic prioritization skills
Basic understanding of HP's dispute management process

Collections Analyst Resume Examples & Samples

Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in PC applications as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies,
At least one year of collections experience required
Relevant education may substitute experience requirement

CI Collections Analyst Resume Examples & Samples

Currently possess a minimum of 10 years in positions of increasing responsibility and a Bachelor's Degree
Currently possess an activeTS/SCI with polygraph
Ability to work effectively under time constraints and potentially changing priorities, while maintaining a high level of attention to detail
Ability to work in a collaborative, team environment
Expert level Excel skills to include knowledge of Visual Basic Application (VBA.)
Experienced in importing, cleaning, processing, and extrapolating large sets of data

Collections Analyst Resume Examples & Samples

Recognition and Analysis of collection issues
Client Account Reconciliations
Primary back-up for Cash Application Associate
Ability to communicate effectively and professionally with all levels of employees and/or clients
Above average Word and very strong Excel experience
Above average written and oral communications skills

Collections Analyst With Czech Resume Examples & Samples

3-5 years relevant experience
Management experience required, leading teams of approx 10-15 people
Previous OTC B2B experience, preferably handling large Collection/Disputes Resolution portfolios
Experience with accounting systems; SAP would be a plus
Competent Microsoft Office user: Excel, Word and Power Point
Written and spoken ability to communicate in Italian for client interaction (C1 Proficiency required - CEFR standards)
Strong interpersonal and communication skills to be effective with Accenture management, team members and client
Ability to prioritise and schedule workload
Reliable, active approach striving for process improvement
Responsibility, accuracy
Make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling
Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager
Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases
Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects
Prepare, analyze and interpret complex reports/information and formulate conclusions
Act as OTC/Collection technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned
Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution
Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements; required to direct work within clear budgetary guidelines
Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables
Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations
Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives
Prepare, coordinate and conduct performance appraisalsand counsel employees on career and performance/disciplinary issues

Senior Collections Analyst Resume Examples & Samples

Review open accounts for collection efforts
Resolve customer billing problems
Make outbound collection calls for strategic accounts in a professional manner while keeping and improving customer relations
Reduce delinquency for assigned strategic accounts
Apply client payments and credits to invoices
Provide guidance and training for collection analysts
A minimum of 5 years’ credit and collections background preferably working with advertising agencies
Ability to interact with high-level management, both internal and external
Proficiency using Excel and Intacct system experience is a plus
Ad-Tech, Advertising or Marketing sector experience is a must

Card & Collections Analyst Resume Examples & Samples

3-5 years of experience in a collections/call center environment
Project team experience and demonstrated proficiency developing, producing and interpreting reports
Knowledge of access, excel, synergy and PPt
Ability to work independently and present data to high level management
Familiarity with Mortgageserve and Fiserv collection applications
Familiarity with budgets and planning
Knowledge of call center Technologies and operations
Organizational and planning skills

Collections Analyst Resume Examples & Samples

Release new sales orders within shipping cut-offs or communicate issues timely in case orders are held
Process AR forms in connections with: payment and invoice application or matching, credit and invoice application or matching, customer refunds, payment and invoice reinstatement, and receivable write offs. ,
Work on accounts and issues quickly, efficiently and effectively
Ensure that tasks are completed in a professional, timely manner
Ability to organize work and use time wisely
Ability to follow established procedures and timelines
Meet receivable quality standards
Fluent in English, written and verbal
Strong collection follow up abilities
Strong customer relationship abilities
Will need to be very familiar with MyCIS
Familiarity with Microsoft Word and Excel

Collections Analyst Resume Examples & Samples

Must be customer service oriented
Must be detail oriented person
Ability to perform basic research and analysis
Ability to understand numerical data

Collections Analyst Resume Examples & Samples

Perform collection activities (customer calls/e-mails) for assigned portfolio
Establish and maintain effective relations with internal and external customers
Effectively communicate with accounts payable contacts, customers’ senior management, or business owners in an effort to minimize past due items, optimize DSO and increase cash collections
Provide management with monthly cash forecasting targets
Identify problem accounts, determine and execute action plans to pursue collection
Ensure the timely collection of accounts receivable by regularly contacting customers and escalate issues and concerns to the field as needed
Process adjustments, credit memos and refunds when appropriate on customer accounts
Investigate and resolve customer deductions, return issues and chargebacks in a timely manner
Negotiate with customers experiencing short term financial constraints to secure commitments to pay amounts due in the shortest time possible
Manage the daily queue of orders being held for credit review prior to release for shipment
Adhere to all financial SOX controls
1-3 years in an AR and collections environment
SAP, Excel and Word experience
Commercial cash collections
Must be able to multi-task and demonstrate strong organizational skills
Strong interpersonal skills as well as written and verbal communication skills
Must have strong analytical and problem solving skills

Collections Analyst Resume Examples & Samples

Work with all Xylem units to control shipments to delinquent accounts to limit potential bad debts
Evaluate and discuss with Credit supervisor, Unit Controllers, and Sales all potential bad debts
Analyze, recommend, and establish an action plan to minimize losses
Through investigative questioning, obtain complete details from the customer on any disputed item (short payments, overpayments, deductions) and distribute the item to the appropriate Unit contact
Provide customer service by assisting in the reconciliation of accounts
Schedule and facilitate Significant Issues meetings with Unit Controllers
Knowledge and ability to produce, maintain, and distribute various reports as required
Review various A/R spreadsheets to analyze and summarize significant shifts in the payment habits of customers
A.A.S. in Business with minimum two years credit/collection experience
Prior knowledge of Oracle
Prior knowledge of Rental Results/Cognos/Word and Outlook a plus
Must be enthusiastic and a team player
Lean Oriented
Must be able to multi task
International Business knowledge a plus
Spanish Speaking Preference

Collections Analyst Resume Examples & Samples

Outbound and Inbound Collection calls, challenge resolution, customer service issues. Address escalated customer collections issues received from customer care center. Objective: Assure monthly payments are received
10% Maintain notes of collection activities in billing and collection systems. Track and recommend for approval of drop/disconnection as needed
Acquire collateral from customers and advise accounting counterparts on proper recording
Advise remittance group on proper application of payments as needed
High volume phone calls to assigned delinquent customers
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Work with third party support group to promote collection of accounts
Make recommendations to Manger on any process improvements that streamline collection activity
Coordinate with relevant groups-sales, legal, accounting, etc. to resolve customer disputes
Job applies to Retail and Think accounts. Need to be proficient in all market rules pertaining to collection procedures and be able to recommend drops of customers who are past due
Maintain supporting documentation to support drop decisions when PUC complaints arise
Responsible for meeting/exceeding collections process metrics and quality control to insure high level of on-time payments and professional customer interaction
Monthly reports as required by Manager
Assist with accounting reporting requirements
Acts as a team member with all ENGIE staff
Bachelor’s Degree Accounting or Business preferred
Commercial collections experience required
3-5 years High Volume corporate Collections experience
2 years collection experience in Electricity markets preferred

Collections Analyst Resume Examples & Samples

Collections experience in leasing atmosphere
Working knowledge of MS Word, Excel
Good understanding of basic collection techniques
Ability to manage multiple tasks and work under time pressures
Positive attitude and courteous verbal skills
Minimum 1-3 years collection experience

Senior Collections Analyst Resume Examples & Samples

Accounting proficiency, Oracle functionality, AR, GL, Customer Standards applications
Strong attention to detail, well organized, ability to work under strict financial deadlines
Excellent interpersonal skills and superior verbal / written communication skills
Client focused approach to providing solutions to complex revenue transactions
Flexible attitude with respect to work assignments and new learning
Ability to manage multiple requests form a variety of sources
Prioritize workload with heightened attention to detail, audit quality
Willingness to work in a matrix environment, values the importance of teamwork
Advanced Excel Skills with Visual Basic’s a plus
Experience with multi-currency transactions, FX impact, cross functional currency conversion
Familiarly with global finance, accounting operations
Significant general accounting and business experience
Prior International billing and FX accounting experience
Solid English skills are preferable, additional language skill(s) is/are a plus

Collections Analyst, Level Resume Examples & Samples

Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur
Develop and maintain professional relationship with internal and external clients
Ensure that the collections processes followed are in adherence with Sarbanes/Oxley procedures
Promptly provide customer payment remittances to Accenture’s cash applications team
Produce monthly statements in line with client processes and SOX procedures
Meet weekly/monthly collections targets and all SLA’s
Escalate to management dispute information to a high degree of quality as required in accordance with escalation policy
Produce monthly statements to send to customers in line with clients SOX processes
Flexible working hours are required during client specified key periods (month end)
Record all collections activities in a consistent manner as per client process
6 months – 1 years collections or accounts payable experience/customer care/sales experience in an international environment
Strong interpersonal /business skills both oral and written with very good telephone skills
Ability to work on own initiative in a Team environment
Good organisational & time management skills
Analytical approach / good problem solving skills
Excellent reporting skills
Third level qualification will be an advantage but not essential
Fluency in English and second language would be a distinct advantage
Intermediate Excel an advantage, but not essential
SAP experience is preferred
Sarbanes/Oxley knowledge preferable but not essential

Collections Analyst Resume Examples & Samples

Manage collections process for portfolio of customers totaling $3m
Reconcile accounts to ensure cash applied and write-offs accounted for appropriately
Assist in settlement process on accounts to avoid litigation
Create best practices collections processes
Work closely with PMs and business leaders to maximize cash for the company

Collections Analyst Intern Resume Examples & Samples

Review large data volumes and analysis of critical parameters for AR Aging and other KPIs
Extract periodical data to establish trends or lack of them
Understand data volatility
Complete report testing to ensure internal integrity of data with established metrics
Good command of excel
Ability to follow established rules and procedures

Collections Analyst Resume Examples & Samples

Responsible for managing assigned accounts; all-encompassing of collection calls and/or correspondence in a fast-paced goal oriented Collections Department
Maintain records on account activity, as well as review accounts for unpaid amounts and determine what course of action to take based on a variety of factors such as age, amount of debt, and the customer’s history
Accountable for reducing delinquency for assigned accounts. Enlist the efforts of management when necessary to accelerate the collection process
Communicate with customers on a timely basis, execute collection activities, research, reconcile and track daily/monthly AR balances for appropriate and timely resolution
Work in partnership with various internal departments such as Billing, Credit, Payroll and Cash Application teams to resolve collection issues and to achieve common goals and objectives
Initiate all verbal and written communication necessary to resolve collection problems on past due invoices
Submit customer refunds requests, prepare and review account adjustments, resolve client discrepancies and short/over payments
Recommend action to be taken on delinquent customer accounts
Update management biweekly on top issue past due customers within assigned portfolio
Ensure all credit balances on accounts are resolved and cleared within 120 days
Perform other assigned tasks and duties necessary to support the Collections Department
Excellent communication and training skills
Excellent internal and external customer service skills
Strong analytical sense with excellent attention to detail is necessary
Strong interpersonal skills; ability to utilize independent judgment
Minimum 2 year college degree preferred
Minimum of 2-4 years of Accounts Receivable and/or Collections experience
Strong knowledge of Excel a must (Pivot Tables and VLOOKUP)
PeopleSoft Financials (or similar application)
Staffing industry knowledge preferred

Linear Collections Analyst Resume Examples & Samples

Bachelor's Degree in finance or business or equivalent
1-3 years of Accounts Receivable/Collections or related experience
Demonstrates an innovative mindset
Prior experience in finance, financial analysis or related
Prior experience in advertising or media buying
Experience with SAP and Oracle E1
Experience in Media Industry
Experience in Credit Risk Management

Collections Analyst Resume Examples & Samples

Ensure all enquiries is addressed in a timely manner and attended in a professional manner
Monitor, track and follow-up on customer accounts including control of orders for accounts which are overdue or over their credit limit
Provide authorisation and approve customers’ credit release within approved Delegation of Authority
Provide support and advice on how to resolve issues related to overdue management
Develop a good understanding of the customer organisation as well as the business in order to be able to deliver high quality service
Assist with the in-country credit activities including debt collection, recoveries and issue-dispute resolution
Proactively identify, propose and continuous improvement opportunities in existing processes within the team
Gather data and compile and generate reports as and when needed
Maintain and update customer account on timely manner and maintain close Customer/Business relationship to resolve Unapplied Cash / Credit Balances
Minimum of 5 - 7 years of experience in collections/credit management
Collections/credit related analytical and reporting experience

Collections Analyst Resume Examples & Samples

The qualified candidate will have two to five (2-5) years related experience in collections customer service environment
Degree in accounting or related field is preferred
Working knowledge of Excel required
Working knowledge of Navision a plus
Strong written and verbal communications skills a must, as well as ability to make quick informed decisions

Collections Analyst UK & Ireland Resume Examples & Samples

Represent Meltwater (the people and products) with professionalism and integrity, ensuring a positive customer experience
The duties of a Collections Analyst include regular and frequent calls and correspondence with customers who have upcoming and outstanding balances
Responsible for monitoring and maintaining assigned accounts. Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments
Must communicate & follow up effectively with Sales Teams regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with all parties
Able to multi-task and thrive in a fast-paced environment with many priorities
Think outside of the box, and brainstorm with our team about best practices for collections
Monthly reporting is required
Participate in team meetings and calls

Collections Analyst Resume Examples & Samples

Communicates with customers to resolve past due balances and short payments. Responsible for monitoring and maintaining assigned accounts - Customer calls, monitoring payment commitments, account holds & customer reconciliations
Ensure all past due accounts assigned receive timely communications in accordance with current collections policy
Records information about financial status of customer and status of collection efforts
Negotiates payment schedules, escalates for appropriate approvals, and closely monitors collection of accounts
Notifies Sales of delinquent accounts per policy and coordinates efforts across teams to collect on past due balances
Identifies accounts for cancellation & placement with third party collections agency, responsible for reporting on accounts and placing past due accounts with third party agency
Interfaces with internal & external customers with diplomacy & professionalism during customer contact to achieve high customer satisfaction while handling a high volume of contacts
Responsible for preparing weekly & monthly reports regarding Accounts Receivable Aging
Prepares write-off requests for management review. Processes all approved write-offs
Performs financial projects and assists with other responsibilities, as assigned, including supporting the monthly billing process and cash application
4-year degree in Business, Accounting or Finance emphasis preferred, or combination of equivalent education and experience
1-3 years collections or related experience, prior experience with high volume customer contacts required
Working knowledge of Microsoft Office (Word, Excel and Outlook), Power Point preferred
Excellent organizational and problem solving skills and strong attention to detail
Proactive & works with solutions-oriented approach to problem solving and resolution
History of improving business processes, driving efficiency improvements, and recommending procedural changes
Demonstrated ability to work with minimal supervision while taking initiative and setting priorities
High energy, motivated team player with the flexibility to work effectively in a dynamic, demanding, past-paced environment

Collections Analyst Resume Examples & Samples

Prepares daily Accounts Receivable Aging with collection status
Research and resolve SalesForce Billing ticket disputes
Update client account information in the Zuora Billing system as needed
Process Billing Contract Opportunities in SalesForce
Prepares month end journal entries

Collections Analyst Resume Examples & Samples

Following up on all other assigned customers no later than 15 days after due date, or as established by Manager, Finance (Credit and Contract Administration)
If necessary, initiates and coordinates corrective action on discrepant paperwork for accounts receivable
Prepare weekly accounts receivable report for disputed items. This document becomes the basis for weekly A/R meetings with Plant staff personnel
Prepare background investigation and collection analysis on new and existing customers as assigned, and work closely with the corporate credit group
Coordinate with all other Cameron segments to ensure that all required risk parameters determined by corporate have been satisfied
The incumbent reports directly to the Supervisor of Credit and Collections
Work with and understand EDI regarding collections and working with EDI super user and branch locations to ensure proper procedures are followed regarding EDI
Capital Project related collections including bi-weekly cash call meetings, working with project managers and project accountants
One (1) year of collection experience or equivalent work experience
Good oral and written communication skills are necessary
A familiarity with international payment and shipment documents
B.S. Degree in Finance or Accounting
Upper level accounting skills achieved through formal accounting education courses
Verbal and written communications skills, customer service related skills. Ability to multi task
Responsible for collection portfolio of at least 15 Million

Lead Collections Analyst Resume Examples & Samples

Responsibility for the Analyst Collections team
Supporting the manager in solving escalation issues and communication with business and customers
Ensuring correctness and compliance of processes with internal procedures, responsibility for the overall quality
Collaborating with the other departments to support overall objectives
Developing and motivating team members (monthly 1 to 1 meetings, evaluations, weekly team meetings, communication, team spirit)#external
Prior leadership experience and excellent leadership and managerial skills
Good accounting knowledge and strong excel knowledge
SAP knowledge/Oracle knowledge is an advantage
Excellent communication and presentation skills, result-orientation, responsibility, flexibility, stress management

Collections Analyst Resume Examples & Samples

Part of a team of collectors who are responsible for a portfolio of customers. The Collection Analyst 1 will be responsible for performing the following activities for customers in the portfolio
Adopts Collections process improvement changes
Begins to suggest opportunities to improve efficiency and/or effectiveness of the Collection process
Understands how performance metrics are used to drive improvement in the Collection process
Some experience in credit/collections preferred
Demonstrated experience in working in a collaborative team environment
Strong negotiating/influencing skills. Ability to interact with and serve external customers, sales and operations personnel
Proficient in Microsoft Office suite of applications
GetPaid or other integrated collections software experience
Background in USG or CGC business practices or customers a plus

Collections Analyst Resume Examples & Samples

At least one year of experience in the Order to Cash process of a software company
Four year college degree or equivalent certification or business experience
Excellent communications skills including summarizing complex accounts and issues for reporting
Good understanding of basic accounting principles derived from academic study or equivalent work experience
Tech and computer savvy – ability to learn a major ERP and use good Excel skills to extract, manipulate and analyze data
Native or complete fluency in English – spoken and written
Take collections ownership of a portfolio of accounts and be accountable to reach quarterly collections targets. This includes
Contact customers by email and by phone to obtain payments
Research past due and disputed balances and reconcile accounts as needed to obtain payments as quickly as possible
Ensure customer payments are applied quickly and accurately by the Cash Application Team
Provide customers invoice account statements in Excel from Oracle data and invoice copies
Become knowledgeable of assigned accounts’ payment processes and history
Establish good working relations with customers and Veritas Sales Support personnel
Perform weekly and ad-hoc tasks including data gathering and analysis
Monitor queue of orders on credit hold and take decisions within assigned authority (release or hold)
Respond to Customer and Sales queries – via e-mail, phone and queries via cases in Sales Force

Senior Collections Analyst Resume Examples & Samples

A good knowledge, understanding of and proficiency with commercial collections as normally obtained through three to five years performing commercial collections
Basic knowledge of collection policies and procedures is required to perform the essential functions. Incumbents should be familiar with fundamental collection ethics and procedures
Incumbents should be able to deal with customers in a friendly, courteous, timely and professional manner. Good verbal and written communication skills are required. The ability to collaborate with others internally and consistently display a “team player” attitude is required
Good attention to detail and the ability to remain organized and focused is essential. Incumbents should have the ability to work on multiple tasks with general direction and supervision

Collections Analyst Resume Examples & Samples

The Collection Analyst is responsible for the all aspects of collections for accounts allocated
Should be willing to work in shifts across the globe (US/EMEA/APJ) and should have good communication skills
Regularly follow up for payment status
Ensure that customer satisfaction is achieved while monitoring and improving payment performance for the customers
Reduction of unidentified and unapplied cash through research and reconciliation
Working in Excel, word and other Oracle applications
Presenting data in an effective manner for various presentations and reviews
Coordinating with internal departments (Cash application, Accounts receivable, Accounts Payable, Project accounting, Order management and Credit) to make sure issues, requests and queries are addressed and resolved in a timely manner
Carries sound knowledge of dispute and cash forecast
Maintained a very good relation with the sales team as well as the external customers
Minimize bad debt risk, maximize accounts receivable collections
Assist with order management
Reconcile customer statements/billings,
Communicate credit department and company payment policies
Conduct collection calls and customer visits to collect Accounts Receivables
Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel
Manage a deduction portfolio within a group of assigned accounts to identify, investigate, and analyze all deductions to determine their validity
Analyze root cause of the deductions to determine if the deductions are legitimate or should be presented again for collection
Ensure that deduction issues are communicated to the appropriate level of the organization, i.e. with pricing, sales, or the manufacturing facilities
Ensure appropriate approvals and documentation is received in order to resolve outstanding deductions. Approvals will need to fall within established limits of authority matrix
Take a proactive approach to identify what causes deductions and identify measures and processes that will help eliminate future deductions
Provide monthly or as required reporting on deduction portfolio as required by management team

Collections Analyst Resume Examples & Samples

Excellent English communications skills - spoken and written including summarizing complex accounts and issues for reporting and for problem solving with customers
Research past due balances using resources - people, systems and records
Contact customers by e-mail and by phone to resolve problems stopping payments
Provide customers information they may need to pay including invoices and statements of account prepared in Excel from Oracle data
Perform ad-hoc tasks including data gathering and analysis

Collections Analyst Resume Examples & Samples

Manage an assigned portfolio of customer accounts, including collections of aged accounts
Ensure customer A/R balances remain within established credit limits
Manage customer credit holds and contact customers and accounts managers to resolve
Develop and maintain a successful partnership with local sales office and internal Adobe partners
Review and adherence to Internal Credit procedures (SOX)
Any other projects as required

Collections Analyst Resume Examples & Samples

Generally 4+ or more years of experience in related area of responsibility
Subject matter expert in service, production, or support area of responsibility
Performs the entire standard and all of the specialized and most complex aspects of the function
Technical certification or Associate degree may be required in some areas

Collections Analyst Resume Examples & Samples

Collection calls and email correspondence in a fast-paced goal oriented collections department
Provide customer service regarding collection issues, refunds, facilitating account adjustments, resolve client discrepancies and short payments
Perform other assigned tasks and duties necessary to support the Credit and Collections Department
Enlist the efforts of Sales, Billing, Customer Success and senior management when necessary to accelerate the collection process
Follow up timely and effectively
Establish and maintain cooperative working relationships with internal and external customers
5 - 7 years high volume B2B collections experience
Knowledge of Collections, Cash Applications and Billing procedures
Strong attention to detail goal oriented
Ability to thrive in start-up; we want candidates with that entrepreneurial spark!

Senior Collections Analyst Resume Examples & Samples

Ensure timely and accurate completion of the monthly reporting package provided to Finance and Senior Management
Determine cause for trends and variance in accounts receivable key indicators
Review and be responsible for the accurate dispute resolution analysis and reconciliations needed based on customer and operations requests
OBIEE Super User for Essilor’s Corporate Credit & Collections Department. Providing analysis and reporting tools for effective management of customer accounts data
Perform accounts receivables analysis. Identify potential write off accounts or risk accounts
Directly involved on process improvements related to Billing, Transaction Listing (Customer’s billing information) and other related processes to Credit & Collections
Manage collections month end billing
Liaison between Essilor’s IT, Transactions Project Management team and Credit & Collections
Serve and liaison between credit bureaus such Experian and Dun & Bradstreet and the finance team. Including full utilization of tools provided by the bureaus
Perform additional process analysis, implementation as requested by management team
Perform special projects for internal and external customers as directed
Manage and complete IT responsibilities for Credit and Collections during month end close process
Collaborate with Manager and Supervisors on suggestions for process improvement and suggestions through preparation and review of KPI’s and metrics
Assists with initiatives to automate and streamline management of customer’s accounts receivables balances due and account information efforts using Oracle Application E-Business Suite
Advises Manager on non-compliance of standard operating procedures in Credit and Collections department
Provide analysis, trouble shooting, and communication on status of receivables balance and past due amounts
Be able to provide timely reporting to collections and finance management on status along with issues on buying group customers
Responsible for completion of monthly KPIs and metrics determined by management
Undergraduate degree in Finance, Accounting or Finance
Prior experience in Sales or Customer Service preferred
Prior experience with high volume shared service finance team required
Two years minimum experience completing customer account reconciliations and analysis
Three years experience using MS Office. Intermediate to Advances Excel skills required
Excellent organizational skills and detail oriented
Excellent communication skills and the ability to present findings
A self-motivator, team player, must be able to work with both financial and non-financial people
PC literate- Microsoft Office, Word and Excel, Oracle.. Experience in an integrated system environment desired
Desire to provide exceptional customer service
Willing to work overtime when necessary to meet deadlines

Collections Analyst Resume Examples & Samples

Investigates and responds to all deductions taken against invoice payments
Researches deductions and determines validity
Prepares detailed analysis for credit or debit package
Tracks reimbursement payments on Customer’s Cost of Business
Ensures that all requirements are met for sales programs and policies including cooperative advertising and promotional allowances
Escalates potential issues to Team Lead and/or Manager in a timely manner
Provide exceptional service to internal and external customers
Adheres to all policies and procedures to ensure department is within SOX guidelines
Bachelor’s degree in accounting or finance
2+ years collections/claims experience preferred
Intermediate Microsoft Excel skills including experience with VLOOKUP, Pivot Tables, Charts and Formulas
Strong analytical and financial aptitude
Ability to prioritize, plan, and organize
Demonstrated ability to multi-task and be a team player
Effective communication and problem solving skills
Bi-lingual in Spanish or Portuguese is a plus

Linear Collections Analyst Resume Examples & Samples

1+ year of Accounts Receivable and/or Collections
Bachelor's Degree in Business and/or Finance
Prior experience in Finance, Financial Analysis or related field
Prior experience in Advertising or Media Buying
Working knowledge of SAP & Oracle E1
Experience in the Media industry

Collections Analyst Resume Examples & Samples

Extract the appropriate data & preparation of weekly/monthly KPIs for collections function. This include reminder, collections and debt sale
Provide the weekly/monthly analysis of all the Champion/Challenger test outcomes that are performed in any of the IPFD markets. Prepare recommendations accordingly
Provide ad-hoc analysis asked by Regional Collections Managers
Communicate with the Data Warehouse team to ensure that the collections data are being kept and processed in appropriate way (data quality assurance)
Deliver a range of complex solutions, working with virtual teams across the group to agreed standards and timescales
Provide advice on how to optimise business collections strategies and collections policies
Provide analytical insight by examining the best ways to utilise data through technical solutions that can impact business strategy and add value
Develop relationships with key stakeholders and build their understanding about collections area
Positively support the vision and strategy of the collections area
We care about who you are as a person and having a qualification in statistics or numbers would definitely help you in this role
High level ability to interpret complex performance data; identify and deliver priority actions; evaluate the impact and risks of change
Spot issues and opportunities and acts upon them quickly!
Creativity and an aptitude for problem solving
Flexible – happy to roll your sleeves up when needed
Familiarity with Rules Engines authoring tools for IBM ODM, Blaze Advisor, Corticon, Pega, drools, Sapien PLUS
Strong knowledge of and experience with databases (SQL etc),
Knowledge and practical experience of the tools available to support the management of collections area (desirable)
Solid work experience in a combined environment with rules harvesting, rules requirements gathering or decision modelling
A proven track record working within Information Technology environment (desirable)
Significant experience as a Collections Analyst or similar
Experience and skills in managing or leading projects
Worked with SAS (Statistical Analytics System) would be desired
Experience gained within a digital financial services environment (desirable)
Exposure to working in an international business that works cross-culturally

Collections Analyst Resume Examples & Samples

Bachelors’ degree (or local equivalent) in Accounting / Finance preferred but not mandatory
MS-Office, knowledge of specific ERP systems (SAP, Oracle, iScala) is an advantage
Enthusiastic, cooperative and positive behavior, independent problem solving approach
High level of communication skills and customer orientation

Collections Analyst Resume Examples & Samples

Minimum of 2 years' Business to Business collections experience
Minimum of 2 years' experience with Microsoft Office including excel
Accounting, Finance or any Business related courses
Experience with Oracle ERP accounting system
Individual is able to meet published deadlines for activities
Ensures all work is performed in accordance with targets
Accurate, efficient and organized within daily responsibilities
Adaptable to learn new processes, concepts, and skills
Demonstrates the ability to work as part of a team

Collections Analyst Resume Examples & Samples

Must be proficient in the use of a personal computer and windows environment software with intermediate level of keyboarding skills
Intermediate level of MS Office Products – Word and Excel
Must have strong interpersonal skills including verbal and written communications

Collections Analyst Resume Examples & Samples

Diligent and strategic follow up of collections
Effective monitoring of key customers and activities
Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company
Keeps accurate and detailed records of inquiries and all customer comments
Communicates and coordinates with internal departments
Promotes customer loyalty - makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value
Suggests improvements to management team
At least two years of AR collection experience in a high growth environment
Possess good communication skills, Written and Verbal
Deliver accuracy while managing deadlines
Knowledge of salesforce.com application is a plus

Collections Analyst Resume Examples & Samples

Manage customer accounts portfolio of assigned branches / countries
Ensure customers are contacted and paying in a timely and efficient manner
Support other teams by contacting customers and searching for payment details in order to allocate incoming payments
Identify invoices in dispute, assign them to appropriate resolvers and coordinate dispute resolution process
Perform regular account reconciliation with customers
Identify reasons for delay of payments, document them in the specific IT tool
Propose uncollectible cases for further legal actions and/or write-offs
Regularly report and analyze top open invoices with local finance & operation

Collections Analyst Resume Examples & Samples

2+ years of business experience with collections experience preferred
College degree in Finance or Accounting desired
Excellent verbal skills, including negotiation skills
Robust analytical and interpersonal skills
Must have an affinity for numbers
Good working knowledge of Microsoft Excel and Word

Collections Analyst Resume Examples & Samples

Good communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties
Ability to think out of box suggestions
Prior work experience in a related job that would provide a good understanding of activities, policies and procedures
Desirably 5 years collections related activities

Collections Analyst Resume Examples & Samples

Good Communications and interpersonal skills
Persistent attitude
Ability to weigh cost benefit
Desirably 3 years collections related activities

Collections Analyst Resume Examples & Samples

Review A/R aging report to determine status of collections and follows up on assigned past due accounts
Contact customers with delinquent accounts and independently initiates collection efforts and arrangements to fit specific circumstances in order to reach goals
Researches, analyzes, documents, and forward customer disputed items to the appropriate department, maintains follow-up until final resolution is achieved
Prepares status report of customer accounts with past due balances
Documents and initiates offsets and write-offs to be processed
Documents and processes customer refund request of credit balances
Resolves account discrepancies and short payments
Recommends due date extensions and/or due date changes to promote customer performance of contractual obligations
Recommends delinquent accounts for write-off or to be placed with outside collection agency for collection
Enlists the efforts of Sales and Senior management when necessary to accelerate the collection process
Performs other assigned tasks and duties in support of the finance & Accounting department

Collections Analyst Resume Examples & Samples

Facilitates verbal/written correspondence and collection activity in accordance with published institutional policies/procedures and federal regulations for loan and delinquent tuition and fee accounts
Processes and completes loan separation and exit interviews
Assures paid-in-full letters are mailed and promissory notes are scanned and purged
Researches and analyzes all accounts in dispute with the credit bureau in the given time by the bureau
Skip traces for returned mail and delinquent accounts

Collections Analyst Resume Examples & Samples

3+ years of Collections experience
Associate's and/or Bachelor's Degree in a related field
Previous experience working within the Pharmaceutical industry

Collections Analyst Resume Examples & Samples

Regular follow-up on assigned accounts to assure timely collection of accounts receivable in line with corporate and personal objectives
Input notes and Commentary in GetPaid to allow the assigned credit or collection manager insight and experience on the accounts
Record disputes in GetPaid timely. With dispute comments and action items for the appropriate dispute owner
Input notes within the appropriate GetPaid section so anyone outside of Credit and Collections can understand all actions that have occurred
Identify delinquent accounts and initiate communication with the Regional Credit or Collection Manager, Sales or Operations to ask for assistance or escalation
Send out notices to overdue accounts
Understand the company product lines and organizational structure including regions, areas and districts and whom within each section to contact for specific needs
Responsible for collections target objectives for assigned accounts and overall Area objectives as set by management
Foster a professional collaborative relationship with internal departments such BCoE, Treasury, Finance, Sales and Operations to resolve matters that impact billings, receivables and liquidity
Understands, reviews, implements, complies and assists with development of Sarbanes Oxley requirements as defined in the risk control matrix
Routine and consistent review and follow up of unapplied cash to meet department targets
Routine and consistent review and follow up on old aged credits per the Escheatment policy
Complies with applicable company policies, including Personnel, Quality System and Health, Safety and Environment standards and procedures
Successfully complete required safety training (including but not limited to drugs and alcohol, electrical, emergency response, fire, first aid, health and hygiene, PPE, SIPP, risk reporting, IT security, hazardous materials, driving)
Bachelor's Degree in Accounting/Finance
Advanced knowledge in MS-Office
Advances knowledge in GetPaid
Oracle or SAP knowledge helpful
Expert level English written and verbal communication skills
Interpersonal skills and Team player
Pro-active, self-motivated and eager to acquire knowledge
Problem solving and analytic skills
Knowledge of Oilfield terminology and business practices. Oil & Gas Industry exposure
Ability to work in global ditributed setting
Self-driven, Proactive, Systems Thinking

Senior Collections Analyst Resume Examples & Samples

Manage the collection of complex accounts receivable by demonstrating expert knowledge of customers and ensuring maintenance of accurate and concise account related information
As a SME, disseminate business and customer-base knowledge by conducting 2 to 3 Lunch and Learn workshops each year
Execute draws on Letters of Credit and prepare bankruptcy forms – where applicable
Manage order release to ensure the free flow of product to customers - where applicable
Foster a team environment of empowerment and trust
Mentor and coach team members on best practices
Represent the company at local credit association meetings or national meetings as required
Compile reports based on data provided by the Collections Analysts that provide status and insight into the state of the receivables for the businesses they support. This would include preparing analytical reports for CC&C management, Sales and the BUs that focus on Outliers and/or top collection and focus accounts
Provide ‘fill-in’ support and training of temps when employees are out of the office for vacation, LOA, turnover, etc. to ensure that the business is not negatively affected
Prepare and work with other departments on special requests such as bankruptcy proof of claim paperwork and payment analysis on high risk accounts. Ensure execution of special handling accounts
Take the lead and be the Subject Matter Expert when it comes to Get Paid, or other programs/systems used
Provide weekly reports as instructed with statistical analysis of collections hot spots, credit risks, etc
3 years’ experience in commercial credit & collections

Collections Analyst Resume Examples & Samples

Monitors insurance claims by running appropriate reports and contacting insurance companies to resolve claims that are not paid in a timely manner
Identifies coding or billing problems and works to correct them
Works with patients and guarantors to secure payment on outstanding account balances
Must have at least one year of collections experience or relevant education
Basic computer skills needed

Collections Analyst Resume Examples & Samples

Answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment
Work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions along with communicating payment deadlines
Identify unapplied payments, recommend adjustments or refunds as appropriate
Minimum of 2 years corporate collections and/or customer service experience in a fast-paced, high volume environment
International business experience, financial background preferred
High energy candidate, proactive attitude
Analytical with excellent attention to detail
Good telephone presence with above average negotiating skills
Well organized with excellent problem solving skills
MS Office proficiency – Outlook, Excel, Word
Oracle Financials desired, will accept other ERP experience such as SAP etc

Collections Analyst Resume Examples & Samples

Call center experience recommended
Strong communication, interpersonal, and customer service skills required
*ONLY CANDIDATES WITH SALARY REQUIREMENTS LISTED WILL BE CONSIDRED***

100

Collections Analyst Resume Examples & Samples

Duties include making daily collection calls
Keeping track of delinquent accounts
Prepare and mail out monthly statements- if needed
Process customer refunds and resolve client payment discrepancies and disputes
Maintain bad debt reserve report
Perform all other assigned tasks and duties necessary to support the Accounts Receivable Supervisors and Management Team
Must have exceptional negotiation and problem solving skills
Account Reconciliation

101

Senior Collections Analyst Resume Examples & Samples

Audits and analyzes aging reports, track collection efforts and coordinate with clients, other third parties, ops and accounting to facilitate collections
Serves as the escalation point of contact for client payment and aged invoice reconciliations
Work with internal and external accounts receivable team to timely reconcile and process all assigned accounts
Ensures effective and timely escalations are made to obtain approval for processing
Compile and report on aged receivables, cash collected, and timing of expected payments
Strong knowledge of the mortgage industry including Real Estate Default Servicing
Must possess Trustee experience
Requires strong knowledge of foreclosure process
Ability to provide exceptional customer service and interact with all levels of management
Work collaboratively to build positive and effective business partnerships with clients and across all cross functional teams
Strong analytical skills and great attention to detail
Collections Experience is a plus but not required
Minimum of 3-5 years of Default Servicing experience
Collections Experience 3-5 years
LI-TD1

102

Collections Analyst Resume Examples & Samples

Lead team to maximize office collections, communicate issues and implement guidelines/parameters to improve processes
Analyze various internal and external reports to review/trace outstanding and complex claim payments, request additional information from practices, make claim corrections, re-submit, and appeal with carriers for proper revenue
Identify strategic financial solutions for regional operation managers to drive higher percentage of payments and faster billing cycles
Analyze and develop billing metric scorecards to identify offices that need training or billing process improvements
Train regional leaders on best practices and more efficient billing processes
Perform daily activities of auditing and billing of assigned practice’s patient claims to ensure accurate and maximum reimbursement for patient treatment from insurance carriers
Analyze Explanation of Benefits (EOB) statements and adjust accounts according to PDS claims processing criteria
Identify necessary adjustments to accounts and use negotiation skills to obtain claims approval and payment information from various carriers
Review and examine Aging Collection Report to ensure accounts are properly billed to the insurance
Weekly, check the portals (e.g. Request for Information (RI), and Claims Portal) to ensure that any missing information is obtained, so that the claims are billed properly
Partner with Regional Manager and Operations Manager of assigned practices to provide feedback and education around maximizing the regions and offices collectable revenue
Communicate trends and suggestions to improve processes to ROC, OMs, and Regional Managers
Bachelor’s degree in Finance, Business Administration or related field. In lieu of degree, 4 years of claims auditing or related experience
2+ years of leading/training individuals on a billing process
Experience working with QSI (Quality Systems Inc.)
Strong computer and data entry skills with competent knowledge of Microsoft Word and Excel software applications
Previous Operation Management experience in with a retail store or medical/dental practice

103

Collections Analyst Resume Examples & Samples

Follow up the collections for all Accounts Receivables in Media Advertising (Online, TV and Radio) in Argentina
Analyze, evaluate and approve DCP (Disney Consumer Products) Licensees contracts, in Argentina, Uruguay and Paraguay
Preparation of weekly, biweekly and monthly reports regarding the status of balances of each LOB under its responsibility
Bad Debt Reserve: Analysis and calculate the reserves applying the company policy’s

104

Collections Analyst Resume Examples & Samples

Analyze risk comparing credit limit to open balance
Minimize exposure for high risk customers
Ideal candidate will possess a “can do” attitude with a “will do” work ethic

105

Collections Analyst Resume Examples & Samples

35 years of continuous growth of which the strongest growth in the past 5 years demonstrates that Seagate is at the right place at the right time: Cloud computing, social media, mobile, big data mega-trends will accelerate that growth even further in the years ahead of us. Conservatively 45% of the world’s digital data is stored on a Seagate product. From personal to global size, it’s powered by Seagate
Responsible for collections and reconciliation of customer accounts
Analyze accounts receivable to determine past-due accounts and makes collection via telephone, email, facsimile and letter, maintains relevant customer records
Interacts with customers, both internal and external. Internal customers are primarily Business Management, Customer Service Organization and Sales both locally and globally
Enforce credit and collections policies and procedures
Perform in-depth financial analysis and provide credit line recommendations for management
Provide effective credit analysis for new customers and a periodic review/update for existing accounts
Perform cash flow analysis and create customer forecasts
Implement collections efforts based on management strategy
Maintain customer database and develop necessary reports for decision making
Conduct research and conceptualize new techniques, ideas, and solutions for a variety of collections challenges
Makes customer visits if necessary
0 – 3 years of experience in a collections function
Bachelor’s degree in Finance, Accounting, or related field
Proficiency with Microsoft Office applications (Word, Excel)
Working knowledge of credit risk mitigation strategies, practices, and systems
Outstanding communication and presentation skills with the ability to develop customer relationships, negotiate, and effectively relay information and resolve disputes
Possess a process improvement mindset with a desire to consistently look for ways to improve efficiency and service while maintaining a “big picture” perspective
Demonstrated track record of success and initiative with the ability to self-manage, exercise good judgment, and desire to grow professionally
Proven initiative and leadership potential to support current and future growth
MBA or similar advanced degree
Familiarity with Oracle R12 and SAP
Strong oral and written communications skills in multiple European languages

106

Collections Analyst Resume Examples & Samples

You demonstrate superior interpersonal and communication skills
You have a strong client service orientation
You possess excellent organization and time management skills
You possess a professional telephone manner
You have effective analytical skills and you are detail oriented
You have sound knowledge of problem solving techniques
You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment
You maintain a positive demeanor and foster team spirit
You demonstrate the ability to adapt to changing situations
You have excellent computer/keyboarding skills
You are flexible with shifts
Bilingual (French/English) preferred

107

Collections Analyst Resume Examples & Samples

Communication- communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately
Customer orientation- establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Policies & Procedures- demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills- able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

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