Cisco Voice Engineer Resume Samples
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Cisco Voice Engineer Resume Samples
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OS
O Schmeler
Orland
Schmeler
3216 Quitzon Curve
New York
NY
+1 (555) 349 1171
3216 Quitzon Curve
New York
NY
Phone
p
+1 (555) 349 1171
Experience
Experience
Boston, MA
Cisco Voice Engineer
Boston, MA
Graham and Sons
Boston, MA
Cisco Voice Engineer
- Work and collaborate with project and operational teams, and 3rd party vendors
- Provides training to Operations team members
- Monitors, reports, and resolves capacity and performance issues to ensure uninterrupted service
- Project team member involved in the design and deployment of Cisco Call Manager solutions and IPT Deployments
- Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based telephone systems/services
- -Adhere to, update, and/or create where necessary security standards and internal controls and procedures
- Serves as the subject matter expert and is responsible for all aspects of IP-based telephone systems for the enterprise voice network
Houston, TX
Lead Cisco Voice Engineer
Houston, TX
Larson, Anderson and Wilkinson
Houston, TX
Lead Cisco Voice Engineer
- Working technical knowledge of the VoIP operating systems (Cisco, Sonus and Avaya)
- Provides knowledge transfer to Level 2 Engineers on new implementations
- Advanced knowledge of Call Manager 8.x (or higher), Cisco Unity
- Works closely with network services teams to ensure proper integration with networking infrastructure
- Escalation point for the Viacom network voice, video, and wireless engineering team
- Supports and provides leadership for the support of the Viacom global voice, video, and wireless network and related services issues in and out of hours, resolves complex system issues and outages
- Watches industry trends and developments, both direct or through a third parties, to ensure the company is aware and educated on emerging technologies
present
Boston, MA
Senior Cisco Voice Engineer
Boston, MA
Haley, Windler and Mante
present
Boston, MA
Senior Cisco Voice Engineer
present
- Performing operations troubleshooting and support of network voice and data devices and circuits
- Provides Network Engineering services to Infrastructure workstreams and IT projects in cooperation with the Senior Network Engineer
- Provides day-to-day support, proactive maintenance, and performs independent complex system troubleshooting
- Practices telephony asset management, including management of component inventory and related documentation and technical specifications information
- -Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support the implementation of collaboration solutions
- -Create solutions that will seamlessly integrate with legacy and strategic technologies (i.e. Session Management, IVR, Call Recording, CTI, MOH, etc.)
- Perform analysis and diagnosis of complex voice and data network issues
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Columbia University
Bachelor’s Degree in Computer Science
Skills
Skills
- -Demonstrate extensive technical experience working with large VoIP network using Cisco Voice solutions including CUCM, Unity Connection Voice Mail, CUCIMOC, SCCP, Jabber and SIP
- -Broad working knowledge of call routing in complex fortune 500 company with QSIG, MGCP, CAC, H323 and SIP normalization using header manipulation
- A history of academic and professional success
- Excellent communication skills and client-facing skills
- Excellent documentation, presentation, and problem solving skills
- Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers
- -E911 configuration on Cisco and Avaya products
- 2+ years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail
- 3+ years hands on, multi-site telecommunications experience
- -VLANs, switchport configuration, layer two networking, and QOS
4 Cisco Voice Engineer resume templates
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1
Cisco Voice Engineer Resume Examples & Samples
- Design real time voice collaboration solutions that enable users to communicate effectively
- Create solutions that will seamlessly integrate with legacy and strategic technologies (i.e. Session Management, IVR, Call Recording, CTI, MOH, etc.)
- Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support the implementation of collaboration solutions
- Adhere to, update, and/or create where necessary security standards and internal controls and procedures
- Demonstrate extensive technical experience working with large VoIP network using Cisco Voice solutions including CUCM, Unity Connection Voice Mail, CUCIMOC, SCCP, Jabber and SIP
- Broad working knowledge of call routing in complex fortune 500 company with QSIG, MGCP, CAC, H323 and SIP normalization using header manipulation
- Firm understanding of TDM, VoIP and call control disciplines as well as NextGen networks using Click to Click & B2BUA and IMS utilizing WebRTC and HTML5
- SIP and Traditional ISDN/PRI Trunking
- VoIP endpoint configuration to meet site specific environmental requirements
- Sonus Gateway Technology configuration and/or integration experience
- VLANs, switchport configuration, layer two networking, and QOS
- E911 configuration on Cisco and Avaya products
2
Senior Cisco Voice Engineer Resume Examples & Samples
- Strong knowledge of Cisco equipment including Cisco 3900, Cisco 2900 routers and Cisco 4500, Cisco 3850 LAN switches
- Strong knowledge of communication technologies such as: TCP/IP, Ethernet, VLANs, QOS, VOIP, MPLS, and IPSEC VPN
- Knowledge in IP Routing Protocols (OSPF, EIGRP, BGP)
- Advanced knowledge of Call Manager 6.x (or higher), Cisco Unity Connection
- 5-7 years of overall experience as a Cisco Network Engineer with knowledge of Routing, Layer 2 and Layer 3 switching
- Cisco CCNP-Voice with 5-7 years as a Cisco Voice Engineer
- Experience with video conferencing software a plus (Such as Tandberg, WebEx, etc.)
- Experience successfully supporting and managing an enterprise network
- Recent experience with SIP Trunking
3
Lead Cisco Voice Engineer Resume Examples & Samples
- Provides subject leadership for the design, engineering, implementation and management of enterprise voice, video, and wireless solutions with high reliability and availability
- Introduces new voice, video, and wireless networking technologies or enhances existing technologies to transform existing capabilities and services
- Provides voice, video, and wireless networking subject matter expertise to other teams as needed
- May lead small teams of technical contributors, providing direction, guidance and coaching for the resolution of complex problems or advancement of technical initiatives
- Creates and maintains technical documents and plans for solutions and standard operating procedures such that services are delivered in an efficient and effective manner
- Supports and provides leadership for the support of the Viacom global voice, video, and wireless network and related services issues in and out of hours, resolves complex system issues and outages
- Provides knowledge transfer to Level 2 Engineers on new implementations
- Escalation point for the Viacom network voice, video, and wireless engineering team
- Works closely with network services teams to ensure proper integration with networking infrastructure
- Acts as technical project manager by preparing project plans, interacting with other departments and guiding IT resources as required
- Watches industry trends and developments, both direct or through a third parties, to ensure the company is aware and educated on emerging technologies
- Participate actively in engineering and architecture solution peer reviews and solution design sessions
- Develops action plans for the improvement and development of networking infrastructure to meet the business goals of the company as a member of Infrastructure leadership
- Vendor and 3rd Party support and escalations
- Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments
- Interacts closely with management across all departments
- 5+ years experience in a large corporate IP voice (VoIP) communications environment
- CCVP/CCNP Collaboration or equivalent experience
- Strong customer service skills and the ability to work closely with customers, peers and management
- Expert knowledge of Cisco Unified Communications Manager (Call Manager) ver. 7x/9x/10x
- Expert knowledge of enterprise multi-cluster design, integrating CUCM, Unity Connections, SME, etc
- Expert knowledge of Unity and Unity Connections
- Expert knowledge of Cisco IOS telephony configuration for SRST, CUBE, T1-PRI, Gateways, VG224
- Expert knowledge of voice protocols and codecs - SIP, MGCP, SCCP, g711, g729, etc
- Expert knowledge of Contact Center design and implementation, integration/engineering of UCCX
- Expert knowledge of Cisco Emergency Responder (CER)
- Expert knowledge of QoS for VoIP
- Knowledge of Cisco Video and Conferencing solutions – Telepresence, TMS, Webex, etc
- Knowledge of Cisco routers, switches, firewalls, wireless AP and Controllers, IOS, NXOS, Load balancers, WAN accelerators, Content filters
- Knowledge of IP security implementation, multi-vendor IPS, URL filtering
- Knowledge of MPLS, BGP & Internet Exchange Peering
- Knowledge of Multicast
- Knowledge and experience in provisioning, management and maintenance of structured cabling systems
- Knowledge of OSPF, EIGRP, IGMP, Private MPLS-VPN, and IPSEC
- Experience in deploying SNMP based monitoring solutions
- Experience in large scale enterprise project management
- Experience in media/entertainment/broadcast/hosting/ISP environment
- Cisco switches (Nexus 7K, 5K, 2K, 6509E, 4500)
- Cisco Routers (ISR and ASR family of routers)
- Cisco 5500 series firewalls running IOS 8.4 and above
- Load balancers (Cisco ACE, F5), WAN accelerators (Riverbed)
- Knowledge of IP security implementations, multi-vendor IPS, URL filtering
- Bachelor’s degree in computer science or a related technical field or equivalent experience
4
Senior Cisco Voice Engineer Resume Examples & Samples
- 5 years of experience supporting, upgrading, and trouble-shooting Cisco Unified Communications Manager infrastructure
- 5 years of experience supporting and trouble-shooting issues with Cisco Jabber and Jabber Mobile clients
- 5 years of experience supporting web technology integration with Cisco TelePresence endpoints
- 5 years of experience supporting and configuring Cisco VCS, TMS, and TelePresence endpoints
- 5 years of experience with Cisco Expressway (Core and Edge)
- 5 years of experience working with Cisco technologies, managing Cisco TAC cases, and using the Cisco web site to download software updates and research and trouble-shoot issues
- 5 years of experience with change management methodologies and IT Service management
5
Cisco Voice Engineer Resume Examples & Samples
- Cisco Call Manager
- Cisco Unity
- Cisco UCCX
- Cisco CER
- Cisco Presence
6
Senior Cisco Voice Engineer Resume Examples & Samples
- 1) Cisco voice over IP - 10+ years preferred, minimum of 5+ years working hands-on, at or above CCVP levels of supporting a medium/large distributed enterprise
- 2) Cisco routing and switching - 5+ years minimum working hands-on, at or above CCNA levels of supporting a medium/large distributed enterprise. This person should be at CCNP level, but it is good if perhaps they haven't taken the tests yet, for example
- 3) Experience doing a SIP migration: they are moving to SIP protocol and are re-architecting their entire WAN this protocol
7
Cisco Voice Engineer Resume Examples & Samples
- Understanding of contact centers
- Understand of call control and other voice related concepts
- Quality of Service (QOS) prioritized networking
- Ability to troubleshoot network connectivity for call drop issues, etc
8
Cisco Voice Engineer Resume Examples & Samples
- 4+ years of experience in Cisco Voice Engineering
- Relevant Certifications (CCNA Voice, CCNP Voice or CCNA - Route/Switch) are highly preferred
- Bachelor level education related to IT Networking is preferred
- Working experience deploying and troubleshooting Cisco Voice products
- Fluent is various versions of Cisco Voice products (Unity, Call Manager, UCCX, CER, Presence)
- Working knowledge of SIP signaling and troubleshooting CDRs
9
Cisco Voice Engineer Resume Examples & Samples
- Serves as the subject matter expert and is responsible for all aspects of IP-based telephone systems for the enterprise voice network
- Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based telephone systems/services
- Responsible for design, staging, configuration, implementation, and support for VOIP installations and associated systems
- Engages with business and IT leadership to offer enhanced features and value from Voice technologies
- Performs complex upgrades and installations within scheduled maintenance periods
- Isolates and corrects problems with speed and accuracy while escalating when additional resources are needed or management escalation is required
- Participates in on-call rotation within Infrastructure Engineering staff
- Provides day-to-day support, proactive maintenance, and performs independent complex system troubleshooting
- Performs call center scripting and modifications as required by business units
- Practices telephony asset management, including management of component inventory and related documentation and technical specifications information
- Monitors, reports, and resolves capacity and performance issues to ensure uninterrupted service
- Provides Network Engineering services to Infrastructure workstreams and IT projects in cooperation with the Senior Network Engineer
- Documents and maintains processes for Implementation and Maintenance activities
- Provides training to Operations team members
- Communicates status of incidents, problems, and projects associated with the Voice system
- Minimal travel required to California, Nevada, Arizona
- 7+ years of experience designing, configuring, and implementing enterprise-class VOIP based voice networks
- Hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager (ver 11 preferred), Cisco Unity Connection, Cisco Contact Center Express, Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality, VOIP troubleshooting tools, Cisco Routers, and Cisco Switches
- Understanding of Voice/VOIP service provisioning methods, service delivery, SLA metrics, and procedures
- Strong experience in call flow design and development in Cisco UCCE environments
- Experienced in SIP trunk deployment and support
- 7+ years of experience designing, configuring, and troubleshooting large enterprise MPLS converged (voice, data, video) networks
- Experience implementing QoS/CoS policies and priority queuing – WAN & LAN
- Understanding of VOIP protocols and Codecs
- Minimum of current Cisco CCNA Collaboration
- Understanding of enterprise architectures, routing, and transport protocols
10
Cisco Voice Engineer Resume Examples & Samples
- Responsible for designing, deploying, installing and configuring complex Cisco IPT solutions
- This includes application design efforts within UCCE to support an Enterprise Contact Center environment
- The candidate may also be tasked with network support as it relates to the Cisco VOIP environment and isolate and resolve complex problems utilizing appropriate diagnostic tools
- 2+ years of configuration and troubleshooting experience with SIP, H.323, and MGCP voice signaling protocols
- 2+ years of configuration and troubleshooting experience with Cisco Voice Gateway - (ISR Routers, VG224, CUBE, CUSP, VXML, Cisco SRST)
11
Cisco Voice Engineer Resume Examples & Samples
- Project team member involved in the design and deployment of Cisco Call Manager solutions and IPT Deployments
- Perform analysis and diagnosis of complex voice and data network issues
- Work and collaborate with project and operational teams, and 3rd party vendors
- Provide consistent and frequent project status updates and project issues
- 2+ years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail
- 3+ years hands on, multi-site telecommunications experience
- SIP, H.323 and MGCP voice protocol configuration experience is a must
- Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers
- Prior experience deploying and administering routers, switches, RAS, TACACS and LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures
- Excellent documentation, presentation, and problem solving skills
- CCIE [Voice or R&S], CCVP, or CCNP is a plus
12
Lead Cisco Voice Engineer Resume Examples & Samples
- Participate in strategic planning for migrating services to SIP environments
- Advanced knowledge of Call Manager 8.x (or higher), Cisco Unity
- Working technical knowledge of the VoIP operating systems (Cisco, Sonus and Avaya)
- Experience with video conferencing systems a plus (Such as Tandberg, WebEx, etc.)
- Call center experience a plus (Avaya, Cisco and Cloud providers)
- Experience successfully supporting and managing an enterprise networks
- Experience in change control methodology with an ability to provide clear technical documentation supporting change
- Strong knowledge of communication technologies such as: TCP/IP, Ethernet, VLANs, QOS and VoIP
- Possess strong analytical and troubleshooting skills
- Ability to oversee the development and execution of detailed project plans
