Change Analyst Resume Samples

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K Zieme

Keeley

Zieme

50138 Mueller Freeway

New York

+1 (555) 465 6442

50138 Mueller Freeway

New York

Phone

p +1 (555) 465 6442

Experience Experience

Houston, TX

Change Analyst

Houston, TX

Walsh, DuBuque and Larson

Houston, TX

Change Analyst

Analyzing requests for change, obtaining all missing data prior to distributing it for review processing
Closely partnering with and supporting engineering, manufacturing, and quality assurance Associates while utilizing the Change Control process
Adept in identifying and structuring issues, running accurate analyses and synthesising recommendations
Assuming responsibility and playing an active, decisive role in further developing the division as well as developing best practices and methods
Highlighting areas for improvement through continual service improvement program, working with key stakeholders and identifying trends through reporting
Executing to plan and handover to the Client including training, testing and go live support
Executing to the plan and handover to the Client (eg, training, testing, go live support)

Dallas, TX

IT Change Analyst

Dallas, TX

Hayes-Dibbert

Dallas, TX

IT Change Analyst

Work with project managers, development teams, and operations personnel to coordinate IT implementations and ensure established timelines are met
Project Managers – IT focused (i.e. IT Development Managers)
Work with both business and technical representatives to develop and enhance change management processes
Develop and modify Change Management processes to meet business objectives
Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts
Good at building strong working relationships, across all levels of the company and with clients
Coordinate change process through non-production and production environments according to change management policies and procedures

present

Philadelphia, PA

Principal Change Analyst

Philadelphia, PA

Rath-Schmidt

present

Philadelphia, PA

Principal Change Analyst

present

Elaborating proposed concepts to Stakeholders, getting approval from Stakeholders, executing and handing over to the Client
Maintaining the CGF KPI reported on the COO Balanced Scorecard
Organising your workload team in the optimal manner
Assuming responsibility and playing an active, decisive role in further developing the division, as well as developing best practices and methods
Driving the implementation of enhanced ITAO role holder processes with impacted stakeholders
Leading and managing small stand-alone projects or work streams in larger projects from the Finance Change portfolio
Delivering the framework for annual ITAO refresher training and embedding it into end to end system processes

Education Education

Bachelor’s Degree in Business

University of Tennessee

Bachelor’s Degree in Business

Skills Skills

Good understanding in the metrics used in the process area and the ability to collect data, measure and perform basic analysis
Working knowledge with Service Management tools (Service Now is highly desirable) 3
Talent Builder: Envision – creates clarity; Engage – builds commitment; Enable – develops individual and team capability
Good general understanding on the importance of quality, especially in the service industry
Strong written, oral and interpersonal communication skills, excellent facilitation and presentation skills
Good knowledge and currently actively involving with the processes
Solid practical knowledge of change management principles and methodologies i.e. Prosci/ADKAR
Confident in working with stakeholders at various levels with the ability to lead a team and as well as be a good team player
The ability to demonstrate strong analytical and problem solving skills
Strong personality and ability to educate users in the benefits of Change & Release Management and ensure policies are adhered to by all parties

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Change Analyst Resume Examples & Samples

Drive the execution and delivery of key business change projects, against an integrated strategic roadmap, in partnership with Risk IT and other relevant stakeholders
Represent the interests of Group Risk Control in the planning and implementation of strategic business change initiatives and key technology deliverables
Understand, analyse and resolve the business process change implications of such initiatives and assists Group Risk Control in their adoption and integration
Drive process measurement, standardization, consolidation and re-engineering using process improvement methodologies
Support the transition of strategic change programs into run-the-bank

Senior Problem & Change Analyst Resume Examples & Samples

Oversees changes which define/modify change and/or problem records in accordance with BMO ITIL standards
Coordinates and schedules all changes and updates and communicates to the appropriate lines of business
Acts as the lead for communications meetings within T&O
Collects and analyzes statistical data looking to optimize the Change & Problem Management processes
Prepares formal communications for measurement reports in support of KPI objectives
Provides coaching and guidance to change and problem analysts as required
Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectiveness
Maintains a solid understanding of ITIL processes
Possesses solid analytical skills
Maintains a solid understanding in terms of the complexity in environments and cross impacts

SRP Change Analyst Resume Examples & Samples

Opportunities to network across different functions within CFO
Work experience in banking/financial services, preferably PC (Product Control) experience, good understanding of processes
Experience in a change function, or working as a business analyst
Proven ability to document detailed business requirements, and to act as a conduit between CFO and IT
Experience in UAT preparation, execution and production parallel phases
Ability to work under pressure, and to manage multiple projects concurrently
Experience across project life cycles
Ability to deal appropriately with all levels in the organisation

Change Analyst Resume Examples & Samples

In this role you will work closely with business stakeholders from Product Control (PC) department and IT
Your tasks depending on the project may include reviewing and providing inputs to Business Requirements documentation, reviewing Functional Specifications, writing Functional Testing and User Acceptance Testing plans, performing tests and/or coordinating their execution with the users, training end users on new system functionality, and managing production issues through to resolution
Delivering enhancements to the banks P&L reporting and exceptions management systems
Provide SME input to projects and alignment with longer term strategy
Review and provide input into the requirements and obtain sign offs from business side
Ensure consistency of functional and business requirements
Lead UAT preparation, execution and production parallel phases
Provide training and support over the UAT period
Provide business input into migration, conversion and go live planning
Work with CFO Change and IT to enable smooth adoption of change by the business and go live
Varied and dynamic role for an enthusiastic and flexible candidate
Exposure to a wide group of business stakeholders including senior management
Opportunity to develop understanding of financial products, P&L reporting according to regulatory requirements (PRA, FINMA), business processes and systems
Project experience including analysis, testing and implementation
Systems experience potentially including, HP Quality Center, and in-house reporting and exception management systems
Systems experience potentially including, HP Quality Center, and in-house reporting and exception management systems Requirements
Ability to take ownership of issues and manage through to a successful resolution
Work experience in banking/financial services, or experience in a change function, or working as a business analyst
Team player with good communication skills in English (both oral and written)
Ability to work to tight deadlines and to prioritize accordingly
A desire to learn about the business units that the system support
Has an understanding of the project lifecycle
Strong analytical skills to investigate issues with attention to details and accuracy

Change Analyst Resume Examples & Samples

Supporting Implementation of a Data Governance Framework across the Run-the-Bank, Change-the-Bank and IT teams, and across all in scope data domains
Documenting Data Policy, Data Dictionary, Data Standards and Business Rules to support the Framework
Driving adoption of the required processes to maintain and update the Framework once published
Establishing and running a Data Governance Forum across Data and the business and Operations to ensure that Data Documentation maintains credibility through syndication with all key stakeholders
Working closely with the Adoptions team to drive downstream consumers to align to the Data Standards and Principles
Where necessary, supporting critical initiatives in the wider Business Governance & Transformation function

Change Analyst Resume Examples & Samples

At least 4 years IT experience as an IT analyst or consultant with knowledge and experience related to IT Change Control
Minimum 2 years experience hands on working with SAP or other critical LS&Co. business applications
Demonstrated experience with SAP transport process and functions
Thorough knowledge of systems development lifecycle methods, processes and industry best practices
Demonstrated facilitation skills working with cross-functional technical teams. Strong analytical, planning, and problem solving skills
Skilled in proactive and reactive responsiveness to identify and manage situations or concerns that may adversely affect service delivery
Strong written, oral and interpersonal communication skills, excellent facilitation and presentation skills
Technical documentation and training skills a plus
Knowledge of the following Change Management & QA tools a plus: ChaRM, ServiceNow, HPQC
Knowledge of LS&Co’s SAP suite of applications (ECC, APO, PI, BW) a plus
Knowledge of LS&Co. LSA business applications and their integration a plus

IT Change Analyst Resume Examples & Samples

Vendor supported corrective actions
Equipment resets
Major Incident support and escalations
Execute or implement simple, automated and scripted changes or infrastructure requests
Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting procedures
Execution of standard operational processes which involve technology and client interfaces
1-2 years of network experience

Change Analyst Resume Examples & Samples

The ability to liaise with stakeholders across the business
Hands on, with the ability to multi task
Be a self starter and be able to hit the ground running

Project Change Analyst Resume Examples & Samples

Successfully Implementing global processes and systems to underpin the RX One company initiative
Effective management of project tasks from initiation through implementation
Collaborate with RXUS business stakeholders and corporate IT functions including Business Analysis, Development, Testing, Architecture and Strategy through to Programme Management Office and Governance
Maximizing value from internal resources participation on the project
Contribute to global project change directives
Ability to extract and communicate business value from the project
Identify and manage areas of change from current processes
Full Project Lifecycle Management from discovery and requirements to implementation and early life support
Manage 3rd parties, vendors & suppliers
Manage complex relationships with stakeholders

Business Change Analyst Resume Examples & Samples

Identify opportunities for improvement and input to user acceptance testing cycles
Identify and manage anticipated resistance
Consult and coach regional teams
Support training efforts
Integrate change management activities into project plan
Define and measure success metrics and monitor change progress
Forward looking with a holistic approach

Operational Change Analyst Resume Examples & Samples

Work with key stakeholders to ensure the effective implementation of change, including new initiatives and products
Examine proposed system, process and procedural changes to determine impact on existing infrastructure and to identify potential synergies
Project manage the implementation of projects and changes across the department, leading to cross-functional work-streams. You will also produce project briefs, impact assessments and gap analysis
Recommend potential improvements to management team using management information and data to support recommendations
Conduct user acceptance testing (UAT) as required
Raise and manage change requests as needed to progress agreed changes to project design. Log, monitor and control Change Requests ensuring good stewardship and cost control are maintained
Effectively track and report progress against project plan timelines and identified benefits
Work with business sponsors and other key partners to define GPA requirements as a result of change projects
Build and maintain effective working relationships with the management team and key stakeholders across the business to ensure awareness of other change programmes that may impact the business

Document Control & Engineering Change Analyst Resume Examples & Samples

Performance of internal auditing (LPAs) and data collection, entry and analysis
Assists in analysis and documentation of critical inspection procedures and techniques
Assists in developing, writing and revising procedures, specifications and work instructions to support quality system and MAFACT development and implementation
Assists in training of plant personnel in SPC, problem solving techniques, quality auditing and understanding and conforming to quality systems
Assist Manufacturing Engineering in the analysis and development of products and processes including PPAP/First Article submissions to customer. Assist in quality problem resolution
Assists Quality Manager and Quality Engineers as needed in performance of their job functions
Must be able to define quality concepts and quality processes, including problem solving basics, cost of quality, etc.; must be able to apply quality tools; must be able to interpret information and data; must be able to apply team concepts both as a member and leader
Must understand and be able to apply basic inspection and testing techniques, including various types of sampling plans; must be able to read and interpret blueprints (drawings), including geometric dimensioning and tolerancing (GD&T)
Must understand and be able to apply various quality audit types and their components, tools, and techniques
Must understand and be able to apply the elements of corrective and preventive actions, including root cause analysis, failure mode and effects analysis (FMEA), and the control of nonconforming material
Participate in problem solving activities for internal and external complaints
Provide support to continuously improve and update standard work instructions
Participate in Layered Process Audits
Support response to quality issues on the floor as needed
Monitor internal PPM, including scrap reporting and analysis
Improvement activities to reduce internal PPM
Help update and maintain the document control system
Assist in resolution of Customer Concerns
High School Diploma, G.E.D
Strong computer and mathematic skills
Previous experience in production reporting (scrap, rework, labeling, etc.) within computerized operating system
Previous experience in problem solving in a team based atmosphere
Working knowledge of O.E.M. customer requirements & expectations
Working knowledge of basic automotive requirements as it relates to quality
Ability to understand, interpret and report data related to internal and external processes
Understanding of automotive quality standards, internal and external
Understanding of internal product and quality requirements
Able to assist in problem solving activities within the facility
Knowledge of O.E.M. customer requirements & expectations
Knowledge of basic automotive casting and machining requirements
Able to add, subtract, divide, and multiply whole numbers and fractions
Able to organize, schedule, and manage multiple priorities and meet deadlines
Able to work flexible and additional hours
Able to work at different locations within the plant and outside at customers, suppliers and other Cosma plants, with possible overnight stays
Able to lift 35 pounds
Able to use a computer and software as required, including Microsoft Office and variety of testing and compliance software packages
A knowledge of APQP, PPAP, MAFACT and ISO/TS:16949
Able to work well with others and maintain positive team member relations
Able to effectively present information and respond to questions from management, team members, suppliers and customers
Must be willing to attend planning and training meetings as required

Change Analyst Resume Examples & Samples

A background in IT projects
Excellent interpersonal skills with coworkers, project team and stakeholder across the organisation
Experience in delivery change across a variety of projects with complex stakeholders

Change Analyst Resume Examples & Samples

Stakeholder analysis and management
Training needs analysis and related deliverables
Risk and issue identification

Senior Change Analyst Resume Examples & Samples

Deliver fit for purpose workstreams/small projects for our customers by ensuring you analyse and use customer/front line/stakeholder insights throughout the project lifecycle
Build and manage an effective network across a diverse range of businesses and functions and actively engage stakeholders across Services and Personal & Business Banking
Ensure the approved framework standards and governance are used within your workstream/project at all times. Take responsibility for ensuring that Transformation is regarded as 'easy to do business with' by its customers, partners and staff
Data Warehousing experience
Experience of working with Data and Technology solutions
Excellent analytical and reporting skills
Strong stakeholder Management skills
Full Project Life Cycle experience
Solution Design, Technology implementation, Requirement Gathering - desirable
Finance Technology projects - desirable

Change Analyst Resume Examples & Samples

Gathers and analyzes information from the Incident Management process to identity problems which require follow up
Records problem tickets within the Enterprise ITSM tool
Tracks the final solution and a Request for Change (RFC) via the Change Management Process
Analyzes data obtained from other processes to diagnose the root cause of the problem
Prepares for and facilitates Problem Reviews and Change Management approval process tasks
Demonstrates awareness of Local Change Advisory Board (LCAB) and assists with creation of LCABs with various teams
Assist Change users with tool and/or process orientated inquiries
Follow up on potential change violations to ensure adherence to Change Policy
Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline
3+ years prior technology problem and/or change management experience
Strong technical problem solving skills
Efficiently interface with both Infrastructure and Development groups with little oversight
Executing and leading tasks within the ITIL framework

Change Analyst Resume Examples & Samples

Experience of working within Change, Configuration or Release in a demanding and complex environment
Ability to manage multiple stakeholders and to communicate clearly with a range of people at different levels of the organisation, including the ability to liaise, explain and discuss complex issues using a range of tools, styles and techniques
Demonstrable understanding of the pressures and demands of a fastmoving, complex broadcast environment
Demonstrable ability to plan, prioritise and co-ordinate own and team activities
Knowledge and experience of ITIL service management good practice, particularly Change and Configuration Management

Engagement & Organizational Change Analyst Resume Examples & Samples

Great writing and communications skills and the ability to write for print, video/broadcast and online communications. Must be able to produce content that is lively, compelling, engaging
Solid project management skills and the ability to juggle several projects at once with staggered deadlines
Strong working knowledge of SharePoint 2010 and awareness/understanding of the social media platforms (internal) as a way to engage/collaborate with colleagues
Solid written and verbal communication skills; Attention to detail required; Extremely well organized

Cib-f&bm-business Change Analyst Resume Examples & Samples

Assisting with technology implementation including system access/change requests, hardware/software role outs and market data changes
Co-ordinating the onboarding/offboarding of employees which incorporates system requests, desk allocation, transfers and allocating specific trader equipment
Taking ownership of audit and control processes involving recertifications, system verification, business continuity, leave tracking and floor access
Ensuring the floor plans are up to date and that IT equipment is ordered and invoices are processed
Assisting with any reporting needed e.g. market data spend/usage, outgoing call tracking etc
A minimum of 3 years’ experience working in a process driven environment, preferably in financial or professional services
Strong organizational and time management skills with the ability to work under pressure and to tight deadlines
Strong Microsoft Office capability, especially Excel and PowerPoint

Change Analyst Resume Examples & Samples

Working closely with stakeholders, managing expectations, understanding needs and building effective relationships
Tracking change management impact across SSC&O
Supporting and reviewing structured projects, product changes and marketing communications
Managing change diagnostics through managing and reporting change activities, acceptance and effectiveness
Supporting the implementation of the communication strategy
Managing exception report for the relevant projects
Strong stakeholder engagement skills
Managing tasks and project management delivery
Demonstrated workplace change and knowledge of systems change

Change Analyst Resume Examples & Samples

Develop stakeholder impact assessments that identify the groups being impacted by the change, identify potential risks and resistance, and make recommendations on how we will prepare people for the change
Engage key partners to deliver communications and training strategies/plans
Work with key partners from the project team and the business in the formulation of strategies, plans and activities to support project implementation and user adoption
Work with the business owner to conduct post-implementation assessments that evaluate the success of the change and present findings in a concise and meaningful way that ties back to business benefits
Experience working on projects
Completion of Enterprise Change Management training an asset

Change Analyst Resume Examples & Samples

Coordinating change requests
Maintaining the request for change, including action items and maintaining charters
Analyzing requests for change, obtaining all missing data prior to distributing it for review processing
Scheduling and synthesizing actions/notes for multiple stakeholder groups
Plan, coordinate and delivery of monthly reporting requirements including Change Impact Assessments (CIAs) for a number of associated projects, and identify additional change activity
Opportunity to work with Change Managers across the portfolio to strengthen change skills for future development
2+ years' professional experience in supporting large numbers of colleagues for technology-driven change programs in a financial services organization
Engaging personality, positive attitude, ability to build influence and establish credibility with stakeholders – and excellent interpersonal skills maintain strong stakeholder relationships at all organizational levels and establishing good working relationships with colleagues at all levels
Strong communication (written and verbal) and presentation skills with the ability to quickly understand organisation context and succinctly present information for a broad cross section of stakeholders. Ideally love someone that has a graphic design background with a flair for design
Demonstrated problem solving ability
Keen attention to detail, proactive ability to identify potential barriers to progress and address them before they eventuate
Highly self-motivated and organised with the ability to work effectively in a team environment
Proven awareness and ability to display emotional intelligence
Results driven with the ability to work under pressure in order to meet deadlines in a dynamic environment
Tertiary qualification or accreditation in a related discipline, e.g. Prosci, Human Resources

Change Analyst Resume Examples & Samples

Drives implementation of standard execution of the Change Management process
Ensures proper compliance controls are established and reviewed, and respond to audit requests with proper documentation and evidence
Assists Change Managers in creating actionable deliverables for communication plans, sponsor roadmaps, coaching plans, training plans & resistance management plan
Assists Change Managers in defining and measuring success metrics and monitoring change progress
Assists the Change Management Process Owner in
3-5 years’ experience in technology change management
2 years + as a leader in Change Management
Experience with large-scale, enterprise wide organizational change efforts
Ability to work within small timeframes with precision and attention to details
Knowledge of ITIL and key ITSM concepts
Must be able to identify impact of changes, in order to identify and mitigate risks
Must be able to exercise push back effectively at all levels
Understand and be able to apply a structured methodology in order to lead Change Management activities
Experience working in Service Now is a plus
College Degree from an accredited institution

Rohq-cti-engagement & Organizational Change Analyst Resume Examples & Samples

Great writing and communications skills and the ability to write for print, video/broadcast and online communications
Must be able to produce content that is lively, compelling, engaging
Ability to consult with internal clients and outline plans in order to achieve desired results
Degree in Communications, Marketing, English or Business
Collaborative, flexible, innovative
Must be able to communicate effectively across all levels of the organization
Must be familiar with and able to articulate both operations and technology terminology into plain English
Organizational change management and communications experience, preferably in a large, multi-national corporation or an entity with similar global reach and complexity
Extremely well organized
Experience working within global matrixes requiring collaboration and indirect utilization of resources

Change Analyst Mssc Resume Examples & Samples

Conduct and/or facilitate learning needs assessment discussions with Business/IT/Mercury Program Leadership and Managers in order to determine the type of training is needed
Develop and manage the scope and schedule for learning and development initiatives of varying complexity by planning and assigning resources (eg, SMRs, Instructors, instructional designers, etc) to associated tasks and deliverables, manage resources, task and cost based on initiative plan and in accordance with any established EY learning standards
Process improvement approach to ensure effectiveness and recommend process change where learning solutions where required
Support organizational design and definition of roles and responsibilities
Problem solving and root cause identification skills
Acute business acumen and understanding of organizational issues and challenges

Change Analyst Resume Examples & Samples

Conducting detailed business analysis and documentation of business requirements
Supporting the design and documentation of required business processes
Supporting the preparation and delivery of training to Run The Bank (RTB) Teams
Proactively communicating with multiple Stakeholder groups, to drive out prioritised business requirements
Keeping abreast of regulatory and business changes and advising project managers on the potential impact to the deliverable
Understanding relationships and dependencies between the requirements of other related financial and regulatory reporting requirements
Managing and communicating with Stakeholders throughout the project
Leading and managing solution proposals backed by complex analyses
Identifying and analysing problems and the status quo
Developing and preparing solution scenarios and quantifying the potential outcomes, with consideration of different alternatives (cost-benefit analysis)
Elaborating on proposed concepts and obtaining buy-in and approval from Stakeholders
Executing to the plan and handover to the Client (eg, training, testing, go live support)
An understanding of banking industry, products and a broad awareness of regulatory reporting requirements
Good verbal and written communications skills across all levels (including presentation preparation and delivery)
Adept in identifying and structuring issues, running accurate analyses and synthesising recommendations
A lateral thinker who can explore concepts “outside the box”, in search of improvements to current processes
A professional candidate who is self-motivated, enthusiastic and works with minimum supervision
A good team player, who knows how to build his/her own network
Fluent in English (written/verbal)
Career orientated
A background in the financial services industry (beneficial)
A qualified accountant (beneficial)
Project management or other change qualifications (beneficial)

Principal Change Analyst Resume Examples & Samples

Leading and managing independent projects or sub-work streams within a change programme, including time and capacity management
Carrying out resource distribution, controlling the budget, Stakeholder coordination within and outside of the project
Organising appropriate communication forums and preparing materials for the Steering Committee
Taking responsibility for the quality and timeliness of projects’ deliverables
Leading and managing solution proposals backed by complex analyses, Identifying and analysing the problem and the status quo
Documenting change requirements, developing and preparing solution scenarios, quantifying the potential outcomes and considering different alternatives (cost-benefit analysis)
Elaborating proposed concepts to Stakeholders, getting approval from Stakeholders, executing and handing over to the Client
Extensive work experience in financial services industry and/or investment banking
Significant experience across multiple disciplines of change e.g. business analysis, process improvement and design, project management, change adoption, testing and the abilities to articulate interdependencies between key elements to support decision making processes
Extensive experience in project management, project governance and the ability to provide support and guidance on the related processes, procedures, governance, tools and techniques to all the project Stakeholders
Significant experience in risk management with the ability to effectively identify and assess risks, develop and implement sustainable mitigating actions
Extensive expertise in effective stakeholder management and the ability to balance the interests of different Stakeholders
Proficient knowledge and experience with Microsoft Office (e.g. Excel, Word, Visio, PowerPoint and Project)
Able to deliver results effectively in environments or projects that are nonlinear, fast-paced and often characterised by incomplete information and Stakeholder disagreements
An innovative thinker
Motivated and committed in delivering high quality service by ensuring that controls, processes and standards are defined with measurable outcomes
Able to interact and work with other team members, willing to serve as a role model for junior colleagues as well as to support them for their personal and professional developments
Excellent verbal and written communication skills across all levels, including good presentation preparation and delivery skills
A team player who knows how to build and expand a professional network
Able to work independently within the team
Educated to Bachelor degree level, or have the equivalent experience or qualifications
PRINCE 2/ PMI (or equivalent),Yellow Belt or Green Belt, CIMA, ACA, CFA (or equivalent) certification (beneficial)

Principal Change Analyst Resume Examples & Samples

Resource distribution, control of budget, stakeholder coordination within and outside of the project
Organising appropriate communication forums and preparation of materials for the Steering Committee
Responsibility of the quality and timeliness of projects’ deliverables
Leading and managing solution proposals backed by complex analyses: Identification and analysis of the problem and status quo
Documentation of the change requirements, development and preparation of solution scenarios, quantification of the potential outcomes, consideration of different alternatives (cost-benefit analysis)
Elaboration of proposed concepts to stakeholders, getting approval from stakeholders, execution and handover to the client

Principal Change Analyst Resume Examples & Samples

Distributing resource, controlling the budget, Coordinating stakeholder within and outside of the project
Leading and managing solution proposals backed by complex analyses, identification and analysis of the problem and status quo
Documenting the change requirements, development and preparation of solution scenarios, quantification of the potential outcomes and consideration of different alternatives (cost-benefit analysis)
Elaborating of proposed concepts to stakeholders, getting approval from stakeholders, execution and handover to the client
A Bachelors degree, or the equivalent experience or qualifications
Experience in process improvement, project management, project governance and the ability to provide support and guidance on the related processes, procedures, governance, tools and techniques to all the project stakeholders
Effective stakeholder management skills
Proficient knowledge and experience with Microsoft Office including Excel, Word, Visio, PowerPoint and Project)
Able to deliver results effectively in environments or projects that are nonlinear, fast-paced and often characterised by incomplete information and stakeholder disagreements
An innovative thinker who is able to find new ways to contribute to the business, driving for new or alternative solutions to resolve existing and emerging business problems
Able to interact and work with other team members, and willing to serve as a role model for junior colleagues, as well as to support them for their personal and professional developments

Change Analyst Resume Examples & Samples

Experience in organisational change management
Knowledge of change analysis tasks and techniques
Ability to work well in a team environment and communicate clearly
Broad understanding of project and change management lifecycles, disciplines and procedures
Ability to engage staff and support change through partnering and collaborative working with focus on customer and business value and delivery of benefits

Change Analyst Resume Examples & Samples

Providing detailed business analysis and documentation of business requirements
Preparing and delivering training to Run The Bank (RTB) teams
Proactive communicating with multiple Stakeholder groups, to drive out prioritised business requirements
Keeping abreast of regulatory and business changes and advising Project Managers on the potential impact to the deliverable
Identifying and analysing both the problem and status quo
Elaborating proposed concepts and obtaining buy-in and approval from Stakeholders
Executing to plan and handover to the Client including training, testing and go live support
Good verbal and written communications skills across all levels including presentation, preparation and delivery
A background in the financial services industry
A qualified accountant
Project management or other change qualifications
The ability to demonstrate strong analytical and problem solving skills
An excellent communicator, articulate and well presented. Must be able to communicate effectively at all levels of management and to a wide global user base
Professional, self-motivated, enthusiastic and able to work with minimum supervision

Principal Change Analyst Resume Examples & Samples

Work on high profile and complex global projects to tight deadlines which have regulatory, audit, Front Office (FO) or Markets Finance mandates
Understand the financial products traded, particularly in the Debt space, their setup on the current IT platforms, and build strong working relationships with the global teams
Analyse and define the issues, articulate the necessary requirements, and persuade others to your views in order push the strategic agendas
Devise solutions and draft specifications; Design, build, test, and implement your solutions. Where solutions require a longer term development plan, you will be required to engage with the Front Office, Market Risk Management (MRM), Independent Price Verification (IPV) and IT teams to develop and implement the solution
Undertake continual business improvement activities such as removing inefficiencies from ‘business as usual’ (BAU) tasks and enhancing controls to mitigate operational risk
Leading and managing independent projects or sub-work streams within a change programme, including time and capacity management, resource distribution, control of budget, stakeholder coordination within and outside of the project, organising appropriate communication forums and preparation of materials for the Steering Committee and responsibility of the quality and timeliness of projects’ deliverables
University degree educated in a numerate subject
A good understanding of Product Control, and specifically how Risk and P&L Attribution (PLA) is calculated as well as a good understanding of the trade lifecycle
A good understanding of technology and how technology is used to solve business problems
A good understanding of how financial products are priced using models
Proficient knowledge and experience with Microsoft Office (e.g. Excel, Word, Visio, PowerPoint, MS Project)
A working knowledge of VBA, SQL or other programming skills preferred
A strong desire to deliver change or improvements to processes and able to adopt a proactive hands-on approach
Able to deliver results effectively in environments or projects that are nonlinear, fast-paced and often characterized by incomplete information and stakeholder disagreements
Innovative thinker seeking and finding new ways to contribute to the business, driving for new or alternative solutions to resolve existing and emerging business problems
Able to interact and work with other team members and willing to serve as a role model for junior colleagues as well as to support them for their personal and professional developments
Ability to work independently within the team

Change Analyst Resume Examples & Samples

Analyst with strong process skills
Advanced to expert skills in ToBe process modelling / visualisation
Demonstrated skills and ability in working with nonIT stakeholders (business end users, operational groups and helping them get ready for change)
Attends and participate in daily scrums, sprint planning sessions, showcases and retros
Facilitation of workshops, creating documentation, customer journeys and Service Centre workflows and mockups to determine the future state
Deliver business impact assessment to determine the impact of change to each of the BAU teams
Having a clear understanding (business and technical) about the product
Review of requirements to ensure compliance and completeness of to be business processes
Document "To Be" processes and work with Change Manager and Customer Service to ensure seamless customer experience of the end to end solution
Review of end to end systems and processes to ensure compliance with business requirements
Defining business processes and developing procedure documentation
Contribute to the development of training and business procedure documentation
Conduct training sessions with various business stakeholders
5+ years business analysis experience
2+ years of process analysis experience
Extensive understanding of Agile methodologies and principles and proven Agile work experience with ability to aid in an Agile culture
Experience in using jira and confluence to document user flows, epics, users stories, risks, issues, defects
Experience in leading workshops, process development, documentation and implementation
Change Management experience including ability to develop current/ tobe processes; documentation of new business procedures; development of training material and conduct training sessions with business stakeholders
Very strong communication skills and stakeholder engagement skills
Previous experience working on web, mobile and tablet projects
A background in online/ retail / eRetail / ecommerce / Loyalty programs would be preferable

Change Analyst Resume Examples & Samples

Proven years in organisational change management experience including previous banking or general business experience
Knowledge of change analysis tasks and techniques. Broad understanding of project and change management lifecycles, disciplines and procedures
Experience in Compliance, FATCA or CRS is a plus

Client Change Analyst Project Role Resume Examples & Samples

Working with stakeholders the Client Change Analyst is responsible for
Analyse the current and future state of business in line with strategic objectives in order to support identification of project demand at both the regional and enterprise level
Coordinates and executes change requests ensuring that they are in line with the differentiated service model defined for Coverage and mid-market clients
Defines and executes the requirement management strategy to elicit and analyse requirements resulting in an agreed Statements of Work (SOW) with accurate estimates of effort
Participates in project quality mechanisms including gate and post implementation reviews
Facilitates the creation of solutions with internal and external providers
Validates the solution through effective execution of change control and support of the Master Test Plan
Ensures resulting impacts to all current policies, processes and procedures are clearly documented and understood by stakeholders
Provides post implementation support during defined warrantee period
Acts as an ambassador for all Client Service & Solutions functions in the region
Develops long term relationships with targeted lines(s) of business and a detailed understanding of the targeted business
Supports culture of change and diversity
Executes with urgency while maintaining quality, cost and efficiency targets
Accepts accountability for team and individual results
Preferably 5 - 6 years relevant working experience

Bill of Materials & Engineering Change Analyst Resume Examples & Samples

SAP and Solidat implementation support including
Educated to HNC or equivalent
Experience of project management of new products from conception to final handover
Full knowledge and experience in PFMEA’s

Principal Change Analyst Resume Examples & Samples

Working with business to define an end-to end, cross-functional target operating model and focusing on strategic valuation control process
Engaging with multiple functions, including Front Office, Finance, Market Risk and Global Business Services (GBS) Line & Change teams in relation to the project
Coordinating requirements gathering across multiple functions and regions
Providing thought leadership within your own area of responsibility and the change profession within Deutsche Bank
Liaising with Programme/Project Managers, Clients, Functional Analysts and Developers to ensure the Information Technology (IT) build is in line with the business requirements raised
Defining testing requirements together with the Test Manager/Lead
Undertaking project support and test management duties subject to experience/demand
Undertaking quality assurance of project deliverables
A Bachelor degree level education or the equivalent experience or qualifications
A qualified accountant or have similar academic experience (beneficial)
Front-to-back business analysis exposure, with a clear understanding of a target state from a valuation control perspective
Able to communicate concepts both verbally and via documentation, to Accountants, Traders, Quants and Risk Managers and be able to defend or challenge their validity
The ability to translate complex quantitative problems in simple terms, for other less quantitative members of the business
A mixture of line and change experience (beneficial)
Experience with process mapping tools and techniques and the ability to build use cases
A good knowledge of financial instrument valuation, and the risks measurement in a complex product area
Working knowledge of derivatives pricing models and analytic libraries (beneficial)
Analytical and problem solving experience and the ability to be adaptable regarding problem solving
Experience of delivering to demanding deadlines, and clearly communicating the result to Key Stakeholders including senior management, wider Finance team, Front Office, Risk, Auditors and Regulators
A self-motivated, proactive and enthusiastic team player
An enquiring mind and an analytical, yet practical, mindset in addressing and resolving issues
Good organisational and communication skills, with an ability to see the big picture and take pragmatic decisions

NA BOM Admin / Engineering Change Analyst Resume Examples & Samples

Bachelor degree in Engineering or similar technical field
At least three (3) years of experience in a manufacturing environment
At least one (1) year of user-level experience with a product lifecycle management (PLM) software platform (eg Autodesk PLM, Arena PLM, Siemens Teamcenter, PDXpert PLM)
Proficient in English, verbal and written
Demonstrates strong attention to detail and strong organizational skills
Demonstrates strong analytical skills (ie managing large amounts of data and manipulating the data to make observations and to draw conclusions)
Demonstrates strong interpersonal skills (ie works well with individual contributors and also comfortable with directly communication with local, upper-level management)

Business Change Analyst Resume Examples & Samples

Driving a lean culture including the creation of Value Stream Map process flows to facilitate root cause analysis and enable change implementations
Managing the UK Country Sales Organisation Compliances, including ISO, Sarbanes Oxley, Waste Electrical compliance, Batteries, Packaging
Leading and Implementing Process Changes where required across various Eaton functions, following Eaton guidelines or ProLaunch and in coordination with other team members or change specialists
Supporting EMEA Wide change initiatives and follow through Business case presentations based on factual analysis and quantifiable benefit types to implementation training of employees on new systems or Processes
Business or Technical related Degree or equivalent experience
Apply a structured approach to analysing various functions, processes, IT systems
Advanced Excel is a must, at least 3 years proven experience in building tools in excel to reduce manual workload
Proven experience in bringing multiple change initiatives to completion
Proven ability to be able to bring a change project to completion is essential
Ability to effectively dissect a situation and understand all influencing factors and organizational challenges
Previous experience of managing a team and exceptional ability to openly communicate and drive teams in challenging situations
Lean management and Visio Process mapping
Excellent IT literacy (Excel, PowerPoint, Word, custom applications)
Experience in dealing with ISO 9001 & Sarbanes Oxley Compliance

Configuration Management Change Analyst Resume Examples & Samples

5 years of experience in operations or engineering
Bachelor’s Degree in Engineering or related field required
5 years plus of Configuration Management / Project Management
5 years of Right to left planning
Master’s degree preferred
MRP/SAP experience is strongly preferred
Block Change
ECP (Engineer Change Plan)
Reputation for exceptional project management skills
Communication skills and the ability to follow-up on multiple items required

Product Change Analyst Resume Examples & Samples

Responsible for evaluating the impact for Operations and Spares of product changes through ECRs
Responsible for the effective communication of change decisions and tracking of completion of product design and configuration change implementation
Investigate and implement root cause corrective action of ECRs
Responsible for the effective and efficient completion of individual projects and participates in Operation teams to provide continuous improvements to the change implementation process
Analyzes approved engineering design changes to determine and coordinate global changes to part versions, inventory stocking strategies, and ERP (SAP) transaction control data Manages ECRs from prior to pre-CFTs to implementation which includes consumption of E&O material
Manages individual projects to improve operational efficiency
Evaluates group operational procedures for improvement opportunities, which includes changes in cross functional groups
Ongoing support of BOM structure

Product Change Analyst Resume Examples & Samples

Years of Experience: Minimum 5 years
Job Experience: 5+ years of experience in related fields: planning, engineering, change control and/or manufacturing
Educational: BS in related field or equivalent
Main support for Materials ECR implementation
Part Cost/Part Hand-off
Inventory Disposition Task (scrap, rework, sellback action to buyers)
Demand Update Task and Responsible for notifying NPI Project Services for OB material that is affecting 1-A BOM
Process of Record Update task
Responsible for assigning actions to Project Services and Buyers for Dev Fast Track change
Support EC Materials team following up on actions assign to the buyers
Executes reporting tools as needed for reporting and tracking purposes
SAP skills required with SAP T-codes and reports
Good understanding of BoM (Bill of Material) structure
Experience in working with MS Excel, MS Access & MS Word
Detailed oriented, strong analytical skills, and ability to multi-task in a fast paced environment
Excellent communication skills (written & verbal) in English

Change Analyst Resume Examples & Samples

Solid practical knowledge of change management principles and methodologies i.e. Prosci/ADKAR
Well organised and able to prioritise competing tasks
Experience of working in Financial Services is favoured but not essential

Change Analyst Resume Examples & Samples

Experience working in a large, complex organization
Experience in providing comprehensive change management functions, including written and electronic materials, for sophisticated ERP systems, including financial management systems
Experience with Workday HCM, financial and/or student systems
Experience in fostering a team oriented work environment
Evidence of a professional certifications and/or memberships related to change management and organizational development
Experience in working in a fast-paced continually changing and deadline driven environment while maintaining multiple priorities

Change Analyst Resume Examples & Samples

Proven change experience in large, highly complex environment
Experience in conducting change assessments, impacts and stakeholder analysis
Excellent stakeholder management and engagement skills
Be passionate about developing a sustainable change management environment
A self starter and be able to hit the ground running

Change Analyst Resume Examples & Samples

Be passionate about being part of the quality process, which is the heart of our new product development
Be eager to help internal customers and develop the skills necessary to lead others
Be a well-organized self-starter, strong communicator, have the proven ability to follow established procedures and an aptitude for performing detail-oriented work
Assuring compliance with all Document Control regulations and standards and the policies and procedures of the W.L. Gore Medical Products Division (MPD) Quality System
Closely partnering with and supporting engineering, manufacturing, and quality assurance Associates while utilizing the Change Control process
Supporting review, approval and implementation of changes within the system, and tracks change activities to ensure timeliness and process efficiency
Demonstrating a full understanding of objects in the PLM System and expertise on how each relates to the other, as well as how to maneuver through the electronic system
Driving the document management process, including controlling of remaining paper documents and records, electronic change management, and managing archival and destruction of scanned records
Providing quality audit support and general support for quality assurance, such as on investigations and implementation of changes in Agile
Helping with transferring new product design into manufacturing
Supporting the improvement and clarification of Standard Operating Procedures (SOPs) by optimizing their consistent application in manufacturing and ensuring regular utilization of the divisional visual format
Helping to assure process and procedure alignment
Offering back-up support for MPD Document Imaging System
Training associates on how to use the Change Control system and PLM
Providing assistance to all user groups with the PLM System queries and searches
At least one year of experience working with or supporting an electronic change management system
Experience with and strong knowledge of the Change Order Process
Demonstrated effectiveness in working independently and in team environments
Initiative, self-motivation, and ability to be self-directed
Ability to develop rapport and trust with team members
Ability to support teams virtually
Experience managing multiple priorities
Track record of meeting deadlines
Attention to detail and demonstrated follow through
Proficiency with MS Word and MS Excel, and able to learn additional computer skills as needed
Passion for quality and continuous improvement
Experience writing SOPs
Experience with CMII principles

Business Change Analyst Resume Examples & Samples

Analyze requirements to cover the end-to-end business processes and workflows
Write business requirements and functional specs
Manage end user expectations and mitigating risks and issues
Facilitate workshops to engage stakeholders and gather business requirements
Present to stakeholders and ensure efficient communication regarding changes and project progression

Change Analyst Resume Examples & Samples

Documenting the impact of change
Developing effective change plans
Supporting project communication, producing communication plans
Identifying training needs
Experience working within a project environment
Great communicator, excellent stakeholder management
Collaborative attitude
Strong capability with Microsoft Office Suite

Senior Engineering Change Analyst Resume Examples & Samples

May serve as technical team or task leader
Experience with Remedy (specifically change management module) desirable
Advanced knowledge of the principles, methods, and techniques used in configuration management support
Advanced knowledge of and familiarity with configuration management software applications
Ability to handle detailed technical and non-technical data, comprehend and communicate essential information in a compelling way to non-technical program staff and customers

Change Analyst Resume Examples & Samples

Facilitate resolution of issues with items not complying with the process
Performing day to day process compliance administration
Ensure completeness and integrity of information collected to conduct daily operations
Establishment of measurements and targets to improve process effectiveness and efficiency
Responsible for evaluating the performance of the process

Change Analyst Resume Examples & Samples

Associates or Bachelor degree in Computer Sc/Eng., Electrical Engineering, or systems design engineering
A complete understanding of the product development cycle
7 years industry experience, 3 years product lifecycle management functions
Extensive experience with Agile PLM software tools
Experience with parts nomenclature, and part number structure
Knowledge and experience with product configuration, including drawing trees, subassembly creation, etc
Experience with PCB assemblies, and the revision process for PBCA’s
Familiarity with Schematic Capture and PCB Layout Software and integrating the software functions into the PLM system
Results oriented work ethic and the ability to effectively and respectfully motivate team members towards project outcomes
Excellent communications in oral and written English language
Experience working with database tools for integrating PLM functions into Design Entry Software
Experience Schematic Entry Cadence tools (Orcad)
Experience with Cadence PCB layout tools (Allegro)
Experience with basic component engineering including, part parameters, specifications, etc
Experience with product development specifications, including Hardware Specifications, MRD, PRD, Product Test Specifications etc

Itsm Change Analyst Resume Examples & Samples

Review, Authorize or Deny changes in conjunction with Technology Leadership
Issue and revise Change calendars and schedules
Produce and Analyze Change Record Reports to determine trends and drive action to improve trends in a positive direction
Support and enforce Technology Policy (including policing rogue Change)
Liaison with all necessary parties to coordinate Change and maintain relationships
Manage the end to end process in conjunction with team members and partners
Provide for and analyze reports regarding activities. (including success/failure, and customer information)
Proficient knowledge of Change Management Platforms and Technologies
Strong Written and Verbal Communication skills
Must be able to exercise pushback effectively at all levels
Experience working in ServiceNow is a plus

Business Change Analyst Resume Examples & Samples

Creates uniform support plans for all content operations and editorial organisations impacted by the new GRC Editorial system – both interim as well as final state
Leads implementation planning across GRC Editorial Project, with matrix-management of end user
Training, process change interim and end states and other relevant resources and activities
Creates and communicates the editorial process changes driven by ARI programme release plan
Partners with Training for training needs, training schedules and documentation
Supports users in UAT process
Acts as “Go to” person for end user training requests post release, elicits feedback on system
Partners with editorial to create process checklists pursuant to new workflows
Editorial focal point for scheduling system maintenance
Measuring productivity impacts resulting from process change
Identify potential areas of lack of knowledge and risk, and mitigate concerns and resistance to change
Manage the detailed change, communications & training implementation plans for all phases of the ARI programme ensure business readiness
Provide a dedicated point of contact for change, communications and training activities to the Business Change Lead
Participate in identification of business changes needed to deliver benefits
Must have a background in process improvement projects with strong operations and business knowledge and experience
Proven experience in business change efforts, including process change and process documentation
Analytical thinker with the ability to resolve problems with full company implications considered and resolved
Must be comfortable working closely with key project leads distributed globally, and able to adapt/ present information in a number of different ways dependent on the target audience
Experience of implementing new editorial systems and ways of practice
Knowledge or understanding of publishing processes within Thomson Reuters (GRC)

Product Documentation Change Analyst Resume Examples & Samples

Establish DC support to authors and (local) process owners in defining and producing lean Quality System documents and records; ensure proper quality of the content of documentation and records
Establish and manage proper document review processes
Ensures availability/publishing of controlled documents
Establish, monitor and respond to metrics on the efficacy and efficiency of the document management system and its ability to support the business
Manage DHF/DMR/DHR
2-year technical degree
Knowledge of FDA regulations (Quality System Regulations). and regulatory requirements
Strong interpersonal skills, including persuasion, effective communication, objectivity, assertiveness, and thoroughness
Effective verbal and written skills
Proactive, self-motivated and strong collaborative abilities
Organizational and time management skills
Ability to operate efficiently and effectively in a fast-paced environment
Superior verbal and written communications
Advanced in Microsoft Excel, Word, and Outlook
Familiarity with Document Management tools
Experience running effective process improvement projects
Procedural or Technical writing experience
Understanding of modeling tools
Awareness of Project Management Institute standards

Change Analyst Resume Examples & Samples

Previous experience of working in a specific Change based role – suitable to a FTSE100 business
Ability to demonstrate experience of owning ‘Changes’ through the full ‘change’ life cycle
Experience of working in an ITIL model …

Senior Engineering Change Analyst Resume Examples & Samples

Creates Items, Bills of Materials, and Routings in the ERP system
Creates, processes, and manages New Item Requests through the workflow process
Maintains BOMs and routings per the Manufacturing Change Management process
Ensures hardware configuration requirements throughout the supply chain per the Manufacturing Change Management process
Modifies BOMs to support Manufacturing Engineering and LEAN initiatives
Troubleshoots Item, Bill of Material, and Routing issues
Participates in New Product Development teams
Participates in Manufacturing Change Board reviews
Supports corporate Master Data Management (MDM) initiatives
Physical Requirements

Change Analyst Resume Examples & Samples

To ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of any related Incidents upon service and that the configuration of all assets are identified, controlled, maintained and accessible at all times thus protecting the DHL business
Assists with the production of schedules of requests for change (RFC) for managing changes to the live infrastructure
Carries out simple enquiries on the status of changes, using the change database where appropriate
Assists with the provision of awareness material to clients/users to explain the importance of a structured change management process
Regular contact with Group members for approvals ,information and feedback on the status of changes to be implemented
Experience and Understanding of Service Management and particularly with Change, Release and Configuration Management
Good knowledge and currently actively involving with the processes
Good general understanding on the importance of quality, especially in the service industry
Knowledge and understanding of ITIL, related best practices and the maturity model framework
Competence with the Configuration and Change Management best practices
Good understanding in the metrics used in the process area and the ability to collect data, measure and perform basic analysis
Good understanding in the basic Operating IT infrastructure especially those used by the organization
Good understanding of the customer service techniques and the ability to use the effectively
Good understanding of rationale decision making and problem solving methodologies "Attitudes
Willingness to follow new procedures
Eagerness to learn new skills
A Team Player
Preferably with certified ITIL Foundation

Change Analyst Resume Examples & Samples

Ensures changes impacting business critical applications are properly authorized by relevant BIT stakeholders across the globe dependent on the scope of the change
Contacts clients/users (for whom change management service is provided) to raise queries and provide information, entering details on to the client/user database
Manages workload of assigned
Ensures consistency of Change Management process globally
Follows Change Management Procedures and Work Instructions
Coordinates with Configuration Mgmt team on the CMDB content in GSN to accurately reflect the existing IT infrastructure
Monitors and documents the analysis, implementation, review and test of proposed changes to all CIs and structures, linking them to defects/problems reported where applicable
Monitors and documents re-releases of changed items, ensuring that necessary data is available for use by those carrying out analyses and ensuing actions
Very strong at Customer Focus
Very strong at Interacting with People
Strong at Influencing and persuading

Change Analyst Resume Examples & Samples

Details oriented and accuracy
Methodical – ability to work in a systematic way based on work methodologies
Thoroughly person
Microsoft Office tools - Excellent control in Word, Excel and Power Point tools
Languages: English - Good writing and reading skills. Good verbal skills
Control Microsoft Outlook

Change Analyst Resume Examples & Samples

Hands-on experience working in a project team
Experience in implementing change management and communication plans
Good understanding of the change management methods
Development of change impact assessments and mitigation strategies
Training and coaching skills and experience
Involvement in a complex training matrix comprised of different audiences, locations, processes and business units
Writing, reviewing and publishing internal communications
Ability to manage tight deadlines across multiple time zones
Risk management and problem solving ability
Availability for travel if required

Change Analyst Resume Examples & Samples

Project Manager and/or Project Lead for Citiphone initiatives
Process Improvement and Change Management
CitiPhone System and Release Management
Production Support Management
Management and co-ordination of project requirements impacting Citiphone
Project Lead for both Regional and local Citiphone initiatives
Responsible for project documentation approvals
Ensure all project deliverables are completed within timeframes
Track, monitor and deliver to benefit realisation of change activities
Work closely with business groups to deliver on business requirements in relation to activities for CitiPhone
Initiate process reviews and implement change to process, policies and systems to reduce effort and enhance customer experience
Manage all change activities in a manner which will only improve FCR and NPS
Coordinate policy, procedure and reference material changes on e-SOK++ and Operational policy and procedures for all change activity and communicate the change effectively
Coordination of CitiPhone resources to ensure capacity planning is successful for business initiatives and marketing activities
Minimum five years of experience in an Operations environment
Minimum two years project management/change management experience
Proven history of pro-active stakeholder management and ability to influence stakeholders to make change
Ability to constructively drive change
Proven experience in quality, control and process improvement
Strong leadership/supervisory skills
Excellent planning and organizing skills
Ability to work in a fast paced changing environment with multiple tasks
Relevant tertiary qualifications (preferred however not essential)

IT Change Analyst Resume Examples & Samples

Day-to-day management of Change Requests
Understand the customer's requirements whilst ensuring a high level of governance is adhered to, to protect business services
Work with all teams to ensure Change & Release activity is coordinated
Work with technology teams and service providers to provide detailed Change & Release documentation
Ensure that the change log captures all progress that occurs, including any actions to correct problems or follow up during a Post Implementation Review for any failed changes
Ensuring changes are moved through the lifecycle and the necessary pre assessment/approval is completed
Identifying issues within submitted Change Requests, providing feedback to the Change Owner offering advice and guidance
Provide cover for the Change Manager and chair the IT Change Advisory Board (CAB) in their absence

Change Analyst Resume Examples & Samples

Assist in the development of projects which directly contribute to delivering strategic objectives with the ability to understand the organisational impact of change
Establish and build relationships across change to facilitate achievement of goals and support the momentum of projects throughout the project lifecycle
Identify opportunities for operational efficiencies and understand and develop the operating model to maximise the customer experience
Use project management methodology to ensure that the continuing progress of projects are correctly tracked and that a clear audit trail be present in line with agreed Programme governance
Deputise for the Change Control Manager and collaborate with others in the project team, identifying internal / external resources required to deliver the project
Promote an environment of continuous improvement across Change
Utilise knowledge of Continuous Improvement (CI) activities in the project environment promoting Lean principles through appropriate use of CI tools e.g. Work-Out, Work-Place Work Out (WPWO) and Team Based Problem Solving (TBPS)

Change Analyst Resume Examples & Samples

Governance - To help ensure that the change management policy and procedures are understood and followed by the Paddy Power Betfair Technology organisation at all times
Responsible for day-to-day oversight and management of changes within the change management process. Ensuring changes are moved through the lifecycle and the necessary assessment/approval is carried out
Key point of contact for Change Management within Paddy Power Betfair
Ensuring governance of the Change Management Policy through continuous reporting, training and education
Working with Delivery Teams to help improve the change management process
Ability to plan, manage and coordinate the implementation of high risk or customer impacting changes, whilst managing stakeholders expectations
Providing & supporting frameworks to reduce resource & scheduling clashes
Identifying and escalating problems or issues with changes or the change management process
Ensure Tooling is in line with the current process, put forward ideas for improvements and be involved in testing new releases
Deliver education and training on the change process , procedures and tooling
Highlighting areas for improvement through continual service improvement program, working with key stakeholders and identifying trends through reporting
Minimum 2 years + hands on Change & Release Management experience within fast paced company
Knowledge of ITIL coupled with an understanding of it can operate within a fast paced Agile Delivery organisation
Knowledge and use of ITSM systems (ServiceNow, Remedy, Openview, Touchpaper etc.)
Experience of dealing with all areas of Technology
Understanding of where Change, Release and Configuration management interacts with other service management disciplines
Good analytical skills with a structured and methodical approach
Ability to work in a rapidly changing, complex environment
Organised and disciplined approach
Strong proactive approach
Strong personality and ability to educate users in the benefits of Change & Release Management and ensure policies are adhered to by all parties
Excellent interpersonal & communication skills as candidate will have to deal with all areas of the company
Attention to detail with a high degree of pride in work produced
Flexible approach with the ability to adapt to all situations in a fast paced environment
Ability to communicate at all levels from senior execs through to 1st line support
Continual improvement ethos
Proactive management of multiple simultaneous releases
Experience working a continuous delivery, Agile, DevOps and automated environments

Change Analyst Resume Examples & Samples

Review RFCs and determine if the RFC is of the required quality and is ready for approval, deferral or rejection based on RFC content and quality
Determine when to escalate to management as opposed to following established procedures, depending on the criticality and business driver of the anomaly
Assess RFCs after implementation and work with RFC Planning Manager / Implementer for more information to determine if a PIR is required before closing the RFC, and conduct / participate in PIRs
Support the other processes (Incident, Problem, and Configuration) with respect to Change Management during projects, service disruptions, etc
Empowered to make decisions regarding RFCs while executing on the established process, but demonstrate flexibility and business savvy in working with customers to understand business needs as well
Basic knowledge of the ITIL Change Management processes
Basic understanding of Configuration, Incident, and Problem processes
Ability to work both autonomously and also within a team environment
Willingness to work in a Global environment
Conceptual knowledge of other IT Services functions and their responsibilities
0-1 years’ experience in an Operational / Service Management role
0-1 years of experience in an Change Analyst role or equivalent coursework

Change Analyst Resume Examples & Samples

Follow the Change Management process, procedures, work instructions, policies and required documentation
Monitor the change records in the Service Management Tool and the Forward Schedule of Change
Communicate to the proper channel if required (e.g. in case of back-out procedure)
Update or provide information regarding Service Requests, Standard Changes and RFCs (in the change records if possible)
Obtain the technical and organizational knowledge required to perform the activities
To be informed proactively of current and past changes
Provide proactive information when activities relate to the Change Management process (e.g. Release Management activities, which involve building and testing activities, should feed into the Change Management process)
Monitor and provide progress information on the scheduled changes he or she is working on when required (in the change record and in accordance with the Forward Schedule of Changes)
Identify possible bottlenecks and issues regarding scheduled changes and communicate them to the Change Manager
Escalate to the Change Manager if required
ITIL® Foundation certified
ITIL® Release, Control and Validation (RCV) beneficial
Understanding of CMDB concepts and understanding
Technical/ Application background
Assertive questioning personality

Change Analyst Resume Examples & Samples

Experience in analysing business and people needs to develop Change Requirements and manage ongoing changes to these requirements
Develop and maintain productive working relationships with members of the project and Change Working Group throughout the project
Establish a strong working relationship with business customers in order to understand their change requirements and work with them and the Change Manager to identify and support tailored engagement, communication and training solutions
Manage Change documentation, including but not limited to change and communication plans, impacts assessments, stakeholder analysis and Change Working Group materials
Experience in change and/or communication analysis and planning
Good writing and interpersonal skills and experience in conducting workshops
Understanding of organisational issues and challenges and experience working in large-scale organisational change environment
Requires working knowledge of Change methodologies
Tertiary qualification in Change Management or a related discipline or 5+ years as a Business / Change Analyst or equivalent role
Good active listening and problem solving skills

Deloitte, Change Analyst Resume Examples & Samples

Support and input into the creation and maintainence of the Audit Transformation Change Management deliverables: engagement and communications strategy and plan, stakeholder management plan, Audit Transformation programme change impact assessment and change plan
Support the Change Manager in their interactions with the Audit Transformation Programme Team and Business Implementation Team to deliver the change management activities for the programme providing regular status reporting on work stream progress, raising and managing risks, issues and dependencies associated with work stream delivery
Support the Change Manager in developing and helping to input into an approach for effectively embedding change into the Audit Practice
Help to establish and operationalise a change champion network and focus group programme to support Audit Transformation delivery
Input into and support the development of materials and content to support engagement and communications activities in line with the Audit Transformation Programme Engagement and Communications strategy
Working with the Audit Communications team to ensure that messaging and branding for Audit Transformation engagement and communications activities is in line with Deloitte internal brand guidelines and the wider Audit and Risk Advisory Communications Strategy
Working with Audit Transformation work stream communications teams and other communications teams within the practice to ensure alignment of engagement and plans with the Audit Transformation programme strategy and plan
Support the Audit Transformation programme team, work streams and business representatives on how to ensure change management considerations are factored into programme and work stream implementation planning
Help to produce status reporting materials for change management activities across different projects to track and manage actions and help in the production of materials for monthly and ad hoc Audit Executive updates and other deliverables required to support Programme delivery

Index Change Analyst Resume Examples & Samples

Actively research and monitor corporate events in equity indices
Performance analysis report
Create research pieces on indices, ETFs and derivatives
Provide live support to Equity Index Strategy analysts
Bachelor’s degree or background in Engineering or Finance
Programming proficiency in VBA and/or Python
Programming in R is a plus
Creativity combined with critical analytical capabilities, with comfort in both analysis and synthetic thinking
The ability to adhere to strict deadlines and manage large amounts of data effectively in a pressured environment

Senior Change Analyst Resume Examples & Samples

Consistently apply the Enterprise Change Management methodology throughout the life cycle of a project, process improvement or business as usual initiative
Lead the change management work-stream within the project team and ensure integration of change management activities into the overall project plan to prepare for a successful launch
Track the progress of activities within the change management work-stream and ensure all partners remain on track with their deliverables
Provide advice and guidance to business partners regarding best practices in organizational change management to assist with discussion and decision-making
Assess the sustainment of change once it is embedded into business as usual operations
Knowledge of people change management principles and practices
3-5 years of experience working in a change management role

Change Analyst Resume Examples & Samples

Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco software configuration and validations in accordance with customer requirements
Needs to maintain close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services
Take part in regular service meetings, together with Service Account Management, to advise customer on possible design issues following network growth and changed user requirements
Technical Expertise - Prepare the necessary configuration and validation for new customer installations
Performance is measured from complete and on-time delivery, according to SLA
Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality
Assist in design, engineering, testing and rollout of newly defined BT products
Provide network test facilities to different, operational, departments to support effective fault resolution and network improvements

Change Analyst Resume Examples & Samples

Front line people performing all the functions of the 'Customer Helpdesk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair
Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 BT values) such that customers that they call/call them are left "delighted" with the experience
Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
Requires 6 -12 months of in depth technical training plus several years of experience (e.g. 'expert' depth on 2-3 technologies or 'high' depth on 8-15 technologies). Example CCNA/CCNP Cisco level
Must understand the BT products and services that they represent to a solid "basic" level (e.g. same as Sales roles) and in depth BT's operational/service processes
These people are not 'script-driven'

Change Analyst Resume Examples & Samples

Co-ordination, review & approval of changes within the SDM12 system
Risk and Dependency management across the Platts and S&P Change portfolio on a weekly basis
Chairing of weekly Change Advisory Board (CAB) allocation and Release Readiness Calls
Attendance and representation of Platts at the S&P Global weekly CAB call
Reporting to senior management and stakeholders on the weekly, monthly, quarterly and annual change portfolio
Chairing of monthly problem management calls with PAS Support team
Working with development teams across the entire Platts Technology group, to ensure compliance of Platts policies and procedures relating to change
Aiding the onboarding of new applications and services within the Platts technology digital ecosystem
Training for new and existing members on Platts change management tools and processes
Active participation in PAS Process towers drive towards continuous improvement, including representing Platts at S&P Global meetings
CA Service Delivery Manager exposure desirable
Basic Excel knowledge required, macro knowledge advantageous
Understanding of basic Wiki systems, such as Atlassian Confluence
ITIL Foundational knowledge desirable (training to be provided)
Knowledge/use of ServiceNow desirable
Clear track record of customer facing support
Management experience advantageous
Excellent stakeholder management
Excellent spoken & written communication skills
Good experience with developing solutions involving relational database technologies on SQL Server platform, stored procedure programming experience using Transact SQL

Engineering Change Analyst Resume Examples & Samples

Manage the formulation and approval routing processes within Agile for all Engineering Change activities
Assist in the planning and implementation of Engineering Changes that release new products and modify existing ones
Assist Engineering in the clerical review of documentation packages for completeness and accuracy prior to release or revision
Provide training and hands-on assistance to business users related to Agile when requested
Using the tools provided, complete the periodic reporting of metrics that define the performance of the Change Analysis process
Assist in the determination of costs associated with an Engineering Change or impact to any relevant time schedules impacted by the change
Minimize the amount of time required to take a Change through the process from creation to fully implemented completion
Perform various general Document Control services as assigned by direct supervision
Will develop in-depth knowledge of the details underlying the Oracle and Agile business systems on which the business operates, particularly as it relates to item configuration and business use
Will maintain a high level of information accuracy and data integrity through all aspects of the change analysis process
Will receive general day-to-day guidance but will operate autonomously in areas where full training has been received
Bachelor’s Degree in a technical curriculum
3+ years of experience in Change Analysis, Document Control, Manufacturing Engineering, Business Systems, Production Planning, or Supply Chain roles
Proficiency with standard desktop software (Outlook, Word); advanced experience with Excel
Experience with Oracle 11i and Agile Product Data Management software is desired
Must possess excellent people skills and work well in a team environment

Product Change Analyst Resume Examples & Samples

Educational qualification: BE (Industrial or production engineering)
Cut off percentage: 65% Aggregate (No backlog as of now)
Graduating in June 2017
Willing to sign 2 years’ service agreement
Manage inventory impacts for Engineering Changes, Customer order management and processes purchase orders and requests for quotes to suppliers
Maintain and report weekly KPI’s
Provide root cause for falling below requirement and provide corrective action
Develop and maintain customer and supplier relationships to review open action items, suppliers performance and Interacts closely with suppliers and QA to resolve quality issues
Basic MS Office and Excel skills
Knowledge in performing Root cause analysis and Corrective actions
Knowledge on Mechanical drawings / Standards and electrical schematics
Basic communication skills (clear and concise written & verbal)
Working knowledge of SAP or similar ERP system
Basic understanding of commodity market indicators and technical data

Senior Change Analyst Resume Examples & Samples

Provide oversight, guidance, and support to Change Management users to ensure their familiarity with the established Change Management processes and procedures
Act as the point of contact for escalations within the Change Management Team and from support groups and internal businesses during the planning, scheduling and approval of Changes
Oversee the analysis of Change tickets for completeness and possible conflict with other scheduled changes. Take appropriate action to have change tickets updated and/or eliminate conflicts
Drive compliance around Change management, for example, ensure an Change ticket is opened, scheduled, approved, and closed accordingly
Establishes regular communication with Data Center Operations Support Group Leads and the business unit Team Leads regarding the status of Change tickets and adherence to the Change management process
Contributes to evolving and maturing the Change management process so it integrates with other processes (Problem and Incident management) and tools
Oversee rotating facilitation of Change Management meetings (i.e. Change Advisory Board) to discuss and approve upcoming changes to maintain high levels of system availability through the appropriate visibility, coordination, and planning efforts
May facilitate regular meetings with business and IT Change management stakeholders to prioritize, review and resolve important problems or identify areas of improvement around Change Management
Leverages Change management best practices and process frameworks, such as ITIL, to contribute to continual process improvement
Promote a cooperative work environment by presenting a professional and responsive attitude towards others and by demonstrating prompt and conscientious work habits
Higher Education degree in computer science, related field or equivalent experience
8+ years of technology experience, including performing change management
One or more years of demonstrated Team Leadership experience
In-depth experience in change, problem, and incident processes and tools
Excellent working knowledge of IT operations and support organizations
In-depth knowledge of IT Change management
In-depth knowledge of Change management tools and best practices
Excellent problem-solving and analytical skills
Strong organizational skills; ability to manage multiple projects with competing demands for resources
Proficiency in process improvement and communication to others
A focus on business satisfaction, with strong interpersonal skills and responsiveness
Ability to drive process improvement to continually improve service and reduce costs
Understands strategic business objectives and proposes relevant technical solutions and alternatives
Ability to communicate with all levels of technical and management staff

Principle Change Analyst Resume Examples & Samples

Elementary knowledge of project planning processes, techniques and project methodology
Intermediate knowledge of testing methodologies and end user support structures
High requirements tracing, auditing and validation
Intermediate stakeholder management skills, ensuring effective relationships are built and maintained to add value to the organization
Intermediate process modeling and management skills
Intermediate level quality assurance skills
Elementary understanding of strategy and business commercials and risks
2 years experience working in projects as a business analyst or leading a business analyst group
Personally developed completed the role on 4+ projects and been involved with a further 2-3 projects
Experience in leading, mentoring and managing other Business Analysts

Change Analyst Resume Examples & Samples

Assessing Initiatives and Programs against the CGF minimum standards
Testing the operational effectiveness of controls during the execution stage of the Change Lifecycle
Providing clear, transparent and concise feedback to Initiatives and Programs (including Sponsors)
Agreeing the remediation action plan with Initiatives and Programs
Maintaining the CGF KPI as reported on the COO Balanced Scorecard
Supporting continuous improvement
Working with the Program Management Office (PMO) to explain context and meaning of findings and understanding of the minimum standards
Contributing to improving the processes supporting the Independent Assessment Team and the direction of COO Change Management
Developing good relationships with the wider Project and Program Management community, driving a positive brand for the Independent Assessment team and COO Change Management
Good understanding of change management processes covering Portfolio / Program and Project Management, Investment Governance, Financial Management (within Deutsche Bank or similar organisation)
Experience working within a PMO or as part of a project defining best practice procedures
Knowledge of project, program and portfolio management and supporting systems (e.g. Microsoft Project, Computer Associates Project and Portfolio Management (PPM) / Clarity or similar)
Knowledge or experience of regulatory or assurance processes and the value of assurance to Stakeholders
Very good analytical skills and the ability to convey complex concepts in a simple manner
Mentoring and coaching experience
Keen to develop change management expertise
Program or project management qualified such as Project Management Institute (PMI) Program Management Professional (PgMPSM) or similar (e.g. Prince 2) (beneficial)
Demonstrates the flexibility to take on new and challenging tasks in a dynamic environment
A self-starter, able to quickly get up to speed with new topics, challenges, processes and stakeholders
Eager to build and extend your network into a wide and complex organisation

IT Change Analyst Resume Examples & Samples

Develop and modify Change Management processes to meet business objectives
Maintain and implement technical solutions, specifications, and documentation for various sized projects or daily support initiatives
Work with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, analyze cost/benefits requirements, and recommend design solution options
Provide training and technical support for users with varying levels of IT knowledge
Coordinate change process through non-production and production environments according to change management policies and procedures
Work with project managers, development teams, and operations personnel to coordinate IT implementations and ensure established timelines are met
Participate in audit reviews of change management throughout the organization
Work with both business and technical representatives to develop and enhance change management processes
Develop and utilize reporting metrics for monitoring and analysis
Maintain system(s) used for tracking of Change Requests and enhance existing business logic when necessary
Experience designing and implementing workflows, dashboards, Kanban and/or Scrum Boards, writing queries and reports with MySQL, T-SQL, PL-SQL, SSRS, Crystal Reports, Business Objects
Strong understanding of CM methodologies and best practices (ITIL) as well as experience developing and enhancing complex processes
Significant change management or build engineer experience
Experience working across multiple functional areas to achieve a common business purpose
Strong Analytical, judgment, and problem solving skills
Strong interpersonal skills, interacts well with technical and non-technical clients
Excellent coordination, documentation and organizational skills
Knowledge of Help/Systems iSeries products, Softmenu, Team Foundation Server, ChangeGear or similar change management tools

Principal Change Analyst Resume Examples & Samples

Providing independent assessments
Assessing initiatives and programs against the CGF minimum standards
Testing the appropriateness of controls against ten core Change Management competencies
Assessing key program artefacts and how they are being used on the program
Agreeing remediation action plans with initiatives and programs
Providing transparency about the health of the COO Change Portfolio
Maintaining the CGF KPI reported on the COO Balanced Scorecard
Contributing to overall and status reports for Senior Management
Identifying common themes, trends and systemic issues for the wider COO Change Management team to remediate
Identifying irregularities and suggesting initiatives and programs that require further investigation
Working with the Program Management Office (PMO) to explain context and meaning of findings and understanding of the Minimum Standards
Suggesting improvements to CGF processes and artefacts based on assessment findings
Supporting the definition of team goals and supporting more junior members of the team providing oversight and monitoring the delivery Define team
Good understanding of change management processes covering Portfolio, Program and Project Management, Investment Governance, Financial Management (within Deutsche Bank or similar organisation)
Experience working within a Project Management Office (PMO) or on a project defining best practice procedures
Knowledge of project, program and portfolio management and supporting systems (e.g. Microsoft Project, Computer Associates Project and Portfolio Management / Clarity or similar)
Excellent communication skills with the ability to positively influence diverse stakeholders and team members
Keen to develop change management knowledge
Demonstrates flexibility to take on new challenging tasks in a dynamic environment

Product Change Analyst, Senior Resume Examples & Samples

Years of Experience: Minimum 3 years
Job Experience: 3+ years of experience in related fields: planning, change control and/or manufacturing
Educational: Bachelor Degree in related field or equivalent
Review and approve Engineering changes with material impact
Assess material availability and inventory impacts for Engineering Changes in order to assist in establishing effectivity date(s)
Analyzes inventory financial impact (Rework Cost, Excess & Obsolete)
Ensure newly released parts are costed
Serves as the conduit with Supply Chain and ensures that the material supporting the change will be in place to meet the planned effectivity
Support the Execution of material disposition in the ECR implementation
Experience in working with SAP database or Other Database systems like “Access” DB

Engineering Change Analyst, Senior.ii Resume Examples & Samples

Years of Experience: 2-4
Educational qualification:Diploma/Bachelor of Engineering in Mechanical / Production / Automobile Engineering
Evaluates Engineering Change Orders/Requests (ECO/ECR) for compliance with requirements
Audits engineering drawings for quality and compliance checks
Manages the workflow in the Engineering Change Order process and keeps track of efficiency and effectiveness
Work with cross function team to get required information and approval in timely manner
Closely work with product engineers to write engineering change requests efficiently
Experience in reviewing drawings (Mechanical and Electrical)
Pays attention to detail and can document deviations from standards accurately and completely
Experience and knowledge of Product life cycle Management (PLM)
Log the ECR issues, analyze and reduce them
Knowledge about the Cross Functional Teams
Has good communication skills (written & verbal)
Experience with PLM Using SAP and PDM (Team center)
Proficient in MS Office Tools like EXCEL, PPT, ACCESS and WORD
Can maintain detailed audit logs and track engineering quality performance

IT Change Analyst Resume Examples & Samples

Project Managers – Business focused
Project Managers – IT focused (i.e. IT Development Managers)
Business Analysts – Business & IT focused
Testers
IT Business Analysts
IT Developers
Production Support
Service Management
Capture and document clear business requirements
Work with key stakeholders to design solutions to requirements
Engage with IT Engineers to translate business requirements into accurate functional requirements specifications which either allow internal IT teams or vendors (e.g. DST, Vista-one, Milestone…) to build the solution
As required organize, participate or run workshops in relation to projects with ops / clients
Arrange and undertake testing of new functionality or process documented in Business requirement documentation
Provide training to operational and IT teams (e.g. IT support) on the new solutions / enhancements
Manage deliverables to tight deadlines being accountable for time, cost and quality criteria
Accountable for delivery of the solution
Flexible with regard to role, ability to adapt quickly to when business priorities change

Principal Change Analyst Resume Examples & Samples

Reviewing and gaining familiarity with existing materials, systems (Role Management Portal (RMP), New Application Repository (NAR), Connect2Learn) and relevant policy documentation
Driving the implementation of enhanced ITAO role holder processes with impacted stakeholders
Managing upcoming releases of enhanced functionality and associated user acceptance testing
Producing a new ITAO Overview training course and developing an ITAO intermediate and expert training library
Delivering the framework for annual ITAO refresher training and embedding it into end to end system processes
Obtaining formal sign off from all stakeholders (via Working Group and Steering Committee) for all deliverables above
Acting as the Project Manager’s delegate when required
Demonstrable experience of leading business change work and system development
Experience of process mapping and design
Experience of the creation and execution of system testing documentation
Understanding of release and defect management
COBIT 5 Foundation Certification (beneficial)
Relevant experience working in the Financial Services industry (Investment Banking beneficial) with strong system analyst experience
Excellent Microsoft office skills (PowerPoint, Excel and Visio)
Strong delivery record
Experienced in effectively communicating with and positively influencing diverse stakeholders and team members
Experience of working with mixed teams of in-house, off-shore and vendor resources

Principal Change Analyst Resume Examples & Samples

Governance Framework – supporting the establishment and operation of the data councils in ensuring these service Finance requirements for governing data and that these achieve a maturity level that satisfies regulatory requirements
Data Contracts – establishing operational data contracts covering the service and delivery of complete, accurate, timely data to Finance with evidenced controls and validations
Authoritative Sourcing – Managing the definition of authoritative sources of data for Finance and between Finance and consuming functions, defining the plan with CDO to remediate instances of inappropriate sourcing
Data Contracts
Creation of a clear and agreed roll-out plan for data contracts for Finance covering both upstream source systems (where the Business is the data owner) and Finance systems (where Finance is the data owner)
Ensuring that the operational and service level agreements are established covering full completeness, accuracy and timeliness requirements over data provided to Finance with validations and clear linkage to the data owner controls
Establishing the operational and governance framework to ensure that data contracts are signed off, controls are certified and ongoing monitoring and escalation is performed as well as the migration of this activity into an ongoing Run the Bank (RTB) function
Authoritative Sourcing
Establishing the interim and strategic authoritative data sources for Finance covering all data domains including transaction, collateral, market, risk, valuation, legal agreement and reference data (both CDO supplied and internal Finance reference data). This also includes sources where Finance is the data owner e.g. data published to Risk
Ensuring that authoritative sources are embedded in the data source catalogue with all relevant metadata for Finance maintained i.e. criticality flags, data contracts covering controls and validations
Ensuring authoritative sourcing relevant to Finance is ratified and agreed by the relevant data councils
Establishing the operational and governance framework to maintain and recertify the data source catalogue and the transition of this activity into an RTB function
Develop remediation roadmap to ensure that all wrong-sourced data has a plan to transition to authorised sourced and for the replacement of interim with strategic authoritative sources
Governance Framework
Working with CDO to support the operation of the data councils covering the implementation and governance of the enterprise data policies and principles. Working as required to help define content, roles and responsibilities, operational framework and to support the maturation of the councils to full operational effectiveness
Ad hoc/Other
Support senior management requests such as ad hoc focus on data issues support, regulatory requests
Building strong relationships across business areas
Understanding and communication of new regulatory or IT developments
Preparation and distribution of materials into internal FC&A reporting forums
Organising your workload team in the optimal manner
Develop and improve the development lifecycle in partnership with other areas in FC&A and Technology
Managing Relationships: Teamwork; Communication; Customer & Service Orientation; Negotiation & Conflict resolution; Identify and interpret stakeholders needs and requirements
Intellectual and inquisitive: Analytical & problem solving; architecture & design skills; Workflow/process re-engineering
Commercial: Entrepreneurial spirit; innovative; Execution focused; Prioritise work duties and tasks
Technical & Product Knowledge: Technology knowledge & expertise; Business & product knowledge; Risk management & control; Handling and analysing large volumes of data (e.g. 1 million plus records)
Change Management: Requirements writing and project management
Adaptability: Openness to innovation & change; Share information, transfer knowledge and expertise to others
Performance orientation: Demonstrate of a ‘can-do’ attitude
Experience in the investment banking industry
Understanding of regulatory and accounting drivers
Delivery focused, with disciplined approach to project management
Broad knowledge of the current key issues facing the Bank
Advanced skills in Excel, PowerPoint, Word etc
Strong relationship building and communication skills – ability to simplify and explain complex issues to senior management
A track record in using technology
The ability to work in a continually changing environment
Able to demonstrate strong analytical skills and a proven problem-solver
A lateral thinker who can explore concepts “outside the box” in search of improvements to current processes
A professional candidate who is self-motivated, enthusiastic and works with minimum supervision, driving topics with energy and rigour

Configuration Change Analyst Resume Examples & Samples

Manages the local Definitive Media Library and processes requests to change the authorized product list (APL)
Serves as local Subject Matter Expert (SME) for Change Management and Configuration Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office
Attends and participates in weekly Configuration Advisory Board (CAB) meetings
Serving as local Subject Matter Expert (SME) for Change Management, Configuration Management, Baseline Configuration and the procurement process for supporting external requests, data calls, and Contract Deliverable (CDRL) reporting to the Program Office
Attending and participate in Technical Operations and or Configuration Control Board (CCB) meetings
Processing service request and change request tickets using SCSM or similar ticketing tool

Change Analyst Resume Examples & Samples

2+ years of experience in configuration assurance or document control in a regulated industry
FDA QSR and ISO 13485 requirements for QMS documents and records management expertise or equivalent in a related regulated environment
Excellent written, oral and interpersonal communication
Strong analytical skills; attention to detail and accuracy
Strong organizational skills; project planning, prioritization and time management to meet deadlines
High degree of initiative and good judgment
Ability to work in a team environment as well as independently with minimal supervision
Ability to effectively manage multiple different projects simultaneously in a fast-paced environment
Ability to collaborate, influence and resolve conflict
Agile PLM system (working understanding of Medtronic Agile Program- MAP strongly preferred)
Subject-matter expert on requirements for training, training administration in the LMS, and training management
Learning Management System administration e.g. ComplianceWire, Saba (working understanding of Cornerstone OnDemand strongly preferred)
Documentum, eMatrix or other PLM systems
MAP (Medtronic Agile Program)
Configuration assurance / document control in medical device industry

Document Control / Engineering Change Analyst Resume Examples & Samples

Administration of SAP ECOs and the document change control process including the review of Documentation, Materials, and BOM Structures for completeness and correctness as well as Change Notice submissions for acceptability prior to signature routing as you ensure proper distribution and retrieval of controlled documents
High School or Equivalent
5-7 years of relevant experience in document control, business process and/or engineering change order processing/management
Familiarity with good documentation practices, filing, imaging technology, engineering drawings, specifications and bill of materials
Advanced expertise in MS Office Suite, including Excel, Word, Outlook and Powerpoint
Strong proficiency in internet research and use of internet browsers (i.e. Firefox, Internet Explorer, etc.)
Associate’s from a technical school or Bachelor’s Degree
Experience with Medical Devices / Biotechnology/ FDA regulated or other regulated industry highly recommended
ASQ Certifications
Knowledge of SharePoint, Windchill, Pro-E and SAP
Knowledge of Quality Management System Training Requirements and Learning Management Software
Knowledge of CornerStone LMS Software
Ability to troubleshoot technological issues

Senior Servicing Change Analyst Resume Examples & Samples

Remain current on investor and regulatory requirements to maintain controls, compliance, and processes to minimize risk
Must be able to research regulations and form conclusions
Monitor Servicing change requirements for federal, state, investor and mortgage insurer regulation/guideline changes
Partner with Servicing leadership to identify opportunities for improvement and implement change initiatives to increase efficiency and profitability
Create project plans and document the implementation of a process change and/or system enhancement
Make recommendations for improving the customer experience and continued process improvement across Servicing
Complete the annual MERS self-test for Paid in Full validations, Foreclosure validations, and Bankruptcy validations
Assist in research and response to CFPB, BBB, Office of the President, and state complaints
Assist in the assignment and compilation of internal and external audit requests
Research, drive, and/or assist with other Servicing projects or special corporate-level projects as assigned
Provide data as needed for investor and business development presentations
4 year degree required; preferably business, finance, or accounting
Requires a minimum 5 years of mortgage servicing experience
2-3 years of experience as an operations, business analyst or quality assurance/compliance background
Ability to multitask and effectively manage time
Desire to take personal responsibility to complete tasks and solve problems
Ability to communicate effectively – both in written and verbal form
Have an advanced understanding of the mortgage process/industry

Product Change Analyst Resume Examples & Samples

Responsible for evaluating the impact for Operations and Spares of product changes (ECR/ECN/DCN’s)
Responsible for the effective communication of change decisions and tracking of completion of product design
SAP Material Master Updates
Maintain PCM metrics and reports - weekly and monthly
Special training or courses: APICS training a plus/knowledge of BOM structure at minimum
Technical skills required: MS Office intermediate+, ERP familiarity, SAP expertise strongly preferred
Professional certification/licenses: APICS certification a plus
Previous experience: 3+ years planning, manufacturing or engineering related
Other essential qualifications: Previous experience in engineering change process
Ability to multitask and change priorities with minimal advance notice

Change Analyst Resume Examples & Samples

Leads or participates in the development and implementation of integrated change and communication plans for internal audiences including timing, conception, direction and roll out. Gathers requirements and data to support strategy development. Leads implementation of change management activities including impact assessments, change management plan, crew training, communication, and crew readiness assessments. Facilitates post implementation reviews and connects with stakeholders to ensure seamless implementation with minimal impact to the business
Supports departmental leadership with change management and crew impact components of projects & business initiatives. Coordinates efforts to analyze and understand critical processes required for a successful business change. Partners with the business project teams, various stakeholder groups, as well as Corporate Communications, IT, and Human Resources as appropriate
Writes, creates, and/or edits communications, publications and presentation materials for internal crew. Ensures content is clear, concise and accurate. Identifies and executes appropriate messages and communication approaches, maintains a writing style suitable for the audience, meets business objectives and follows accepted Vanguard style and usage. Collaborates with the business project team in formulating and executing a communications strategy tailored to specific stakeholder groups
Coordinates change management activities and other initiatives and provides support by identifying possible collision points with between projects and developing measurement/control processes and tools for program success. Ensures project teams have the appropriate standards and tools (impact analysis, stakeholder analysis etc.) to effectively prepare and inform leaders and crew of changes
Leads implementation of change management activities including impact assessments, crew training, model office reviews, and crew readiness assessments
Builds and maintains productive working relationships with the project teams and stakeholders at all levels
Ensures buy-in from all levels of crew and management and ensures concerns of the business are understood by the project team. Advises the project team of potential solutions to crew readiness issues to enable the project manager to achieve successful implementation
Works collaboratively with the project team and stakeholder groups for successful implementation of business initiatives. Engages with impacted business areas and links with change professionals in other areas of Vanguard to assess readiness for change. Assists the project team in identifying actions to enhance crew readiness where appropriate
Leads or participates in the development and implementation of integrated change and communication plans for internal audiences including timing, conception, direction and roll out
Determines ways to best leverage communication strategies with stakeholder groups. Partners with Corporate Communications and other Vanguard Communication areas as needed to execute on the overall plan and ensure the needs of key stakeholders are met
Engages with clients and interested parties to gather feedback; analyze results and recommend changes as needed. Develops presentations and participates in the delivery of presentations for the leadership team at department meetings as needed
Participates in special projects or performs other duties as assigned
Undergraduate degree or equivalent experience preferred
Minimum of three of more general business experience
Program communications and change management experience at department, divisional or enterprise wide level preferred
Excellent verbal and written communication/presentation skills. Proven ability to create and edit communications to different levels within an organization
Strong interpersonal skills particularly as it relates to working effectively with others and building successful relationships throughout the organization
Proven communication and problem solving skills
Demonstrated ability to function in a fast paced, ambiguous environment working with multiple and diverse responsibilities
Demonstrated ability to learn a new function and a new area quickly, with little to no direct supervision
Excellent judgment and proven ability to analyze issues quickly and independently take appropriate action under tight time constraints
Experience with Microsoft Office software, including proficiency in Word, Excel, and PowerPoint. MS Project knowledge a plus

Change Analyst Resume Examples & Samples

Strengths with respect to planning, organization, and conceptual thinking
Change management capabilities and/or experience supporting change management programs preferred
Executive presence and the ability to influence various audiences
The ability to plain talk complex information for various audiences

Engineering Change Analyst Resume Examples & Samples

Bachelor’s degree or equivalent in training plus work experience
Minimum two years direct experience in change control and configuration management in a technology company
Hands-on experience with the Agile PLM system or equivalent. Oracle EBS is a plus
Extensive experience supporting Engineering, Operations, Manufacturing, EMS, Suppliers, and ODM partners
Experienced in interpreting and practicing ISO controlled processes
Familiar with supply chain concepts, materials movement, and production processes
MS Office proficiency (Word, Excel, PowerPoint) required, Google applications is a plus
Fluency in English is required, competency in German, Dutch, and/or French is a plus
Eligible for US Security Clearance

Avp-principal Change Analyst Resume Examples & Samples

Programme and Project management
Initialise projects including defining objectives, success criteria, scope, relevant stakeholders, design and setup of project organization and governance, project, resource and budget planning, risk analysis
Manage projects including ensuring in-time, quality and budget delivery, reporting, risk and issue management, stakeholder and team management
Ensure project completion, documentation and handover
Understand available external and continuously improve internal best practices and provide advice
De-construct, describe and assess the components of a business, its products, processes and data, and key stakeholders, challenges, risks, imperatives and goals
Articulate the interdependencies between key elements, to support decision processes via data and analytics
Test Management
Facilitate the coordination and management of the relevant testing activities within the change delivery lifecycle, e.g. overseeing testing training, conducting pre-UAT, managing the Dry Run and Go-Live Phases in accordance with change adoption plan etc
Process Analysis & Development
Document processes including understanding of objective, trigger, involved parties and systems, etc
Assess process (and control) and identify areas of improvement
Design and implement effective and efficient target processes and controls
Understand available external and continuously improving internal best practices and provide advice
Organization Analysis & Design
Understand and document Operating Models(or components)
Assess effectiveness and efficiency and identify areas of improvement
Design and implement effective and efficient Target Operating Models (TOM)
Advanced problem-solving and analysis skills
Identify and structure issues, and gather required data
Accurately analyse and present data and synthesize recommendations
Highly proficient in MS-Excel (including functionality such as pivot tables, lookups and graphing datasets)
Strong delivery and stakeholder management skills
Proven ability to lead (virtual) teams with an open mind – including active coaching skills
Excellent communications and information sharing skills across all levels
Presenting / co-presenting in person back to groups of key stakeholders
Written communications – especially in project packs and status updates
Proficient with producing high-quality documents in MS Word and PowerPoint
Self-sufficient / driven / motivated – able to work with limited direction in a fast paced environment
Fluent in English. Good presentation skills
Proven plan management discipline co-ordinating across multiple project streams – developing and executing approaches, governance and tracking mechanisms for project delivery
Knowledge of or exposure to Lean / Six Sigma/ Process Engineering Tools & Methods. Preferably a Six Sigma Green Belt/ Lean Certified
Facilitate workshops and lead working groups with senior stakeholders
Expertise in accounting or financial services sector
Keen interest in technology change programmes
Degree level (or equivalent experience) - preferably in a subject related to: Finance, Business, Mathematics, Engineering or Computer Science

Business Systems Analyst / Change Analyst Resume Examples & Samples

Analyze the current Change Management process and drive near-term process improvements
Organize the transfer of the Change Management process from remote design center
Seek continuous improvement opportunities to the established Change Management processes
Gather impact analysis from affected functional groups and global sites
Assign implementation tasks and track sign-off to complete the EC process
Create and maintain model configuration worksheets
Enter purchase requisitions for ordered components into business system
Other related duties as required

Change Analyst Resume Examples & Samples

Responsible for working their change queue to ensure that the Change Management process is being followed and that the changes are detailed and approved in a timely manner
Able to conduct meetings with large groups and/or leadership such as CAB calls or Star meetings
Supporting the development of a new Change Management process and tool
Conduct post implementation review (PIR) meetings to drive to a resolution of an incident that resulted from a change
Will be on a rotational on call to ensure the operation is supported 24/7
Bachelors Degree in Computer Science, Information Systems, or Business Administration
At least 2 years of experience
ITIL Foundation v3 certification
Agile certification
IT Service Management (ITSM) experience is a must - preferably IT Change Management ITIL Certification
Experience with IT Release Management, Incident Management, and Configuration Management including software delivery life cycles is a plus

Change Analyst Resume Examples & Samples

Elementary knowledge of project planning processes and techniques and project methodology
Intermediate understanding of IT enabled business change
High knowledge of business analysis, requirements engineering and structured analysis (ideally UML)
High knowledge of business process mapping, re-engineering and organizational context
Intermediate business case and benefits modeling tools and methods
Elementary negotiation and conflict management skills
Intermediate logical data modeling skills
High facilitation and requirements development skills

Principal Change Analyst Resume Examples & Samples

Leading and managing small stand-alone projects or work streams in larger projects from the Finance Change portfolio
Responsible for the co-ordination and organisation of effective communication within or outside the project as well as overall responsibility for in-quality delivery within an agreed time frame
Leading and managing complex analyses, development of solution scenarios as well as quantifying the cost versus benefit impact with the objective to elaborate suitable concepts for the Bank
Assuming responsibility and playing an active, decisive role in further developing the division, as well as developing best practices and methods
Previous work experience in the Financial Services industry and a good understanding of its competitive landscape
Experienced across multiple disciplines of change e.g. business analysis, process improvement and design, change or transformation projects, structured problem solving, test management
Advanced knowledge and first-hand experience in project management and governance along with the ability to provide support and guidance on the related processes, procedures and tools to all the project stakeholders
Experienced in delivering results effectively in changing environments or projects that are nonlinear, fast-paced and often characterised by incomplete information and stakeholder dis-agreements
Experienced in effective stakeholder management and able to balance different interests
Willingness and ability to constructively interact with other people across teams as well as the motivation to support and coach junior colleagues within their professional and personal development and act as a role model
Excellent verbal and written communication skills in English across all levels including advanced experience in preparing and delivering presentations as well as the ability to easily adapt to different audiences
Advanced knowledge and experience with Microsoft Office products (e.g. Excel, Word, Visio, PowerPoint, Project)
Any of the following certificates will be beneficial: PRINCE 2 / Project Management Institute (or equivalent), Yellow Belt or Green Belt, Certified Institute of Management Accountants (CIMA), Association of Chartered Accountants (ACA), Chartered Financial Analyst (CFA) (or equivalent)
Ability to develop innovative ways in approaching own tasks within the team and driving for new or alternative solutions in order to resolve existing and emerging business problems
Educated to Bachelor’s degree level or above, preferably with a focus on economics, business administration, mathematics, (business) informatics (or equivalent qualification / work experience)

Change Analyst Resume Examples & Samples

Responsible for developing own or supporting the development of complex key deliverables within a workstream
Supporting the delivery of key projects and continuous improvement initiatives working in close collaboration with other project members and stakeholders across the team
Planning and supporting delivery of process workshops and meetings specific to each project
Contribution to process improvement solution design, Synthesis and presentation of findings
In charge to deliver within a set time frame according to the defined requirements, evaluating any obstacles throughout the initiatives life cycle and address them appropriately
Assuming responsibility and playing an active, decisive role in further developing the division as well as developing best practices and methods

100

Change Analyst Resume Examples & Samples

Ensure Change Process is understood and impacted teams and vendors adheres to it
Apply a structured change management approach and methodology
Track and maintain Forward Schedule of Change
Manage Change risk and ensures service risks are mitigated
Liaise with and support operational groups, vendors in order to resolve issues
Assist with new process / system improvements and enhancements
Identify Risks and work to develop and implement corrective actions
Create and enable reinforcement mechanisms and celebrations of success

101

Change Analyst Resume Examples & Samples

Develop and execute change strategies and plans with measurable objectives based on the nature of the project or initiative
Develop communication plans, engage key partners to deliver communications and training strategies and materials
Consistently apply the Enterprise Change Management methodology throughout the life cycle of a project, process improvement or business as usual initiative as assigned
Lead the change management workstream within the project team and ensure integration of change management activities into the overall project plan to prepare for a successful launch
Track the progress of activities within the change management workstream and ensure all partners remain on track with their deliverables
Provide advice and guidance to partners regarding best practices in change management to assist with discussion and decision-making
Build strong and productive relationships with management and key partners and work with them to plan and deliver a structured change approach for stakeholder engagement, communications, training and launch
Conduct post-implementation assessments that evaluate the success of the change and present findings in a concise and meaningful way that ties back to business benefits
Assess the sustainment of change once it is embedded into business as usual operations; develop tactics to address any barriers to sustainment
5-10 years of experience working in a change management role
Experience working on projects under a clear methodology
Experience working with technology teams and experience with PDLC and SDLC an asset

102

UDI Change Analyst Resume Examples & Samples

Monitors Change Control processes, procedures and practices, and ensures Engineering Change Orders comply with regulatory standards and the Spacelabs Healthcare quality management system
Assists with the review of Engineering Change Orders for compliance with applicable procedures, work instructions and forms
Assists with reviewing and creating ECO work instructions
Assists with the maintenance of the Unique Device Identifier (UDI) program
Updates and maintains global CA work instructions, as required
Troubleshoots Agile PLM ECO Originator issues
Researches and reports ECO metrics
Conducts Agile tutoring and training
Works with IT and the Quality Systems Manager on system upgrades and enhancements
Functions as the primary point-of-contact for users of Agile for their business area
Responsible for department offsite storage
Escalates problems to Quality Systems Supervisor as and when required
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct
It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
HS diploma or equivalent is required
Minimum of 3 years’ experience working within a regulated environment. (Level determined by overall experience)
Experience with UDI desirable
Must have experience following written instructions
Technical writing experience is a plus
Experience with Agile preferred
Proficiency with MS Office and other common business applications
Ability to deal with frequent changes, delays or unexpected events
Must be very detailed-oriented with ability to effectively multi-task
Excellent communication and presentation skills with demonstrated ability to effectively communicate at all levels of an organization

103

Engineering Change Analyst, Senior.i Resume Examples & Samples

Years of Experience: 3 to 5 Years
Educational: Diploma/Bachelor of Engineering in Mechanical / Production / Automobile Engineering /Industrial engineering
Responsible for implementing and maintaining an Engineering Change requests
Works with engineers from project inception through to manufacturing cut-in. Reviews complex engineering packages for accuracy and completeness
Performs thorough research and analysis of all changes to Assemblies,
Piece Parts and Commercial Specifications as required to fit, form, function and backwards compatibility
Provide helpdesk/administration support for PLM, Document Control, Problem Report systems and Lam Change Control
Develops, recommends and coordinates implementation of corrective actions across product/functional lines
Acts as a liaison to resolve scheduling and technical issues to ensure a timely and smooth implementation
Consults with Engineering and other functional areas, such as Master Scheduling, Materials, Technical Support, etc
Knowledge of Bills of Materials/ product structure
SAP skills related to Engineering Change process
Detailed oriented, strong analytical skills, and ability to work in multiple helpdesks
Experience in working with MS Excel, MS PowerPoint, MS Access & MS Outlook
Has good communication skills (written & verbal).s
Experience in working with Engineering Change Control process
Experience working with SAP database or Other Database systems
Exposure to PDM (Team center)

104

Change Analyst Resume Examples & Samples

Developing and managing change deliverables
Assisting with the preparation of a range of projects and change management related documents
Assisting with the implementation of integrated change management plans focusing on specific organisational needs of affective areas

105

Change Analyst Resume Examples & Samples

Bachelor's degree in related program preferred
Experience working in a busy and challenging IT organization
Awareness of ITIL best practice guidelines
Experience of using Service Management Toolsets, preferably Service Manager
Must display drive, enthusiasm and attention to detail
Communicates clearly and precisely both verbally and in writing
Ability to plan and prioritize workload and demands
Able to work in a Global environment

106

Change Analyst Resume Examples & Samples

To review and assess all changes which directly or indirectly impact IT production services, according to the agreed and published Change Management Policy
To have a working knowledge of the end-to-end implications of change, assess risk and communicate such implications as appropriate
To control and monitor all users of the Change Management process to ensure compliance to the agreed policy

107

Configuration / Change Analyst Resume Examples & Samples

35% Assist with the design and development of a Configuration Management Database (CMDB) while working with all IT business units to collect CI information to build out an accurate, reliable, usable CMDB
35% Track, communicate, coordinate, integrate and report Configuration Management activities and processes in IT specifically around CI changes, including communications to key stakeholders and specialists, into a policy and process plan that will be followed
30% Assess the CI change impact and complete an assessment by using mitigation tactics for all Requests for Changes that are being managed in the CMDB
Apply a structured methodology and follow configuration management activities
Analyze process needs, requirements, work habits, and changing business and IT conditions that would merit changing established processes
Understand and follow internal quality assurance program and processes
Knowledge of or assisting in the coordination and supporting CI changes across the different departments of IT
Assisting in defining and measure success metrics and monitor configuration progress
Understand reports and metrics as they relate to data related to CI changes Knowledge of and experience in
An understanding of the configuration management process; experience with ITIL,
Experience and knowledge of configuration management principles, methodologies and tools preferred
Ability to work well with all levels of the business and resolve conflict required
Strong attention to detail with excellent active listening skills essential
Experience and understanding of a multi-tier, production IT environment is preferred
Leadership ability; must actively seek out information from other teams to effectively build plans at a tactical and strategic level
Exceptional planning and problem solving skills and an understanding of the project management process
Ability to prioritize, multi-task and meet deadlines, take the initiative and work independently in a very fast-paced environment
Strong verbal and written communication, interpersonal and organizational skills
Experience administering and managing testing and development tools preferred
Report creation tool experience preferred
Software Development experience preferred
Relational database management experience preferred
Infrastructure and Networking management experience preferred

108

Change Analyst Resume Examples & Samples

Supporting key projects and initiatives as well as working in close collaboration with other project members and Stakeholders across Deutsche Bank
Ensuring delivery within a set time frame according to the defined requirements, evaluating any obstacles throughout the initiatives lifecycle and addressing them appropriately
Demonstrates an understanding of the Financial Services industry and has the ability to apply banking product and service knowledge
Knowledge of and experience in project management and governance along with an understanding of the application of associated tools and techniques
Ability to deliver effectively across environments or projects that are non-linear, fast-paced and often characterized by incomplete information and stakeholder disagreement
Previous experience in business analysis, change adoption management and strategy development
Ability to understand the interdependencies between key elements in a project to support decision processes via appropriate data and analytical skills
Excellent verbal and written communication skills in English across all levels including experience in preparing and delivering presentations for different stakeholders
Experienced user of Microsoft Office products (e.g. Excel, Word, Visio, PowerPoint)
Willingness to challenge the current operating environment as well as highly motivated to proactively take on initiatives to deliver change throughout the Bank
A good team player, who knows how to build own network
Educated to Bachelor degree level or above, preferably with a focus on economics, business administration, mathematics or (business) informatics (or equivalent qualification / work experience)

109

Pack Change Analyst Resume Examples & Samples

Accountable for customer relationships and workload management for multiple market/site pack launch and change controllers and other change request initiators
Ensures any addition or change to the company’s pack portfolio follows the approved processes and Standard Operating procedures
Ensures that all necessary regulatory and quality approvals are in place before new pack creations and change requests are progressed
Co-ordinates impact assessments for all pack changes, including cost, quality, complexity and service implications
Co ordinates accurate and effective processing of new pack creations, and plan and schedule pack changes through the artwork creation process to meet customer requirements for delivery of new and changed packs into the supply network
Prioritises a high volume workload to a consistently high standard. Takes action to maintain service and performance when abnormal demand occurs, by effective communication and agreement of priorities and resource allocation with all interested parties. Balances priority demands of new product introductions, mandatory regulatory changes, product transfers and routine commercial or production driven change requests
Monitors and reports performance measures on own area of work
Responds promptly and effectively to exception messages and compliance warnings and ensures corrective actions are communicated and agreed with all interested parties
Implements Operational Excellence / Lean Sigma principles to deliver continuous improvement in performance and elimination of waste at an individual level and with other members of the team
Ensures delivery of pack change or new pack creation to agreed plan, co-ordinating multiple participants both within the company and in 3rd party suppliers
Communicates regularly with Market & Site Pack Launch & Change Control on workload planning
Accountable for data accuracy through the change / creation process
Ensures that pack changes and new pack creations are properly prioritised through the artwork creation process
Monitors progress of artwork creation and ensures delays or issues are rectified or escalated to the appropriate level of management, and customers are kept informed of progress
Co-ordinates with other staff in own Regional Service Centre or in other service centres to ensure effective use of resources
Project manages major multiple changes, e.g. shared packs, regulatory changes to entire market pack range
Contributes to cross team projects as directed / requested by management
Carries out all appropriate transactions and recording processes in the Agile system and other computer software as necessary to maintain accurate and complete records of the progression and completion of artwork
Maintains accurate and complete training records in an audit ready state,
Trains others in the use of artwork production systems and processes
Maintains a safe and healthy work environment

110

Change Analyst Resume Examples & Samples

We are looking for a Business Analyst to identify, document and communicate simple business requirements as the basis for work stream deliverables
The Business Analyst’s prime responsibility is to ensure that the requirements of the Business are properly identified, documented and implemented within a structured project environment
Elementary knowledge of project planning processes and techniques
High communication (verbal, written, listening) skills

111

Operational Change Analyst Resume Examples & Samples

To deliver the successful implementation of business change and improvement into BPS Operations. This will be achieved through taking ownership and working to support the Operational Change Manager and colleagues
To deliver change that will improve processes, operating practices, and systems within BPS Operations, ensuring the efficient and cost effective delivery of a world class customer experience
To deliver all change with minimal impact to the business, colleagues, and customers
To deliver change projects that positively impact customer and employee satisfaction and support the vision of “owning the world of simple payment”
Effective stakeholder management skills are necessary to influence decision making and gain acceptance of changes from varied audiences
60% - Operational Change Delivery
Work with key stakeholders across the business and with suppliers (as appropriate) to ensure implementation of change, including new initiatives and products
Serve as a point of reference for areas of the Business regarding specialist knowledge e.g.: operational processes
Review design changes arising from external sources and from stakeholders within BPS Operations
Examine proposed system, process, and procedural changes to determine impact on existing infrastructure and to identify potential synergies
Project manage the implementation of projects and changes across the department, leading cross-functional work-streams where required
Conduct user acceptance testing as required
Deliver timely and accurate business requirements and operational process and procedural design
Recommend improvements to the project and small change processes, owning recommendations and actioning as appropriate
Raise change requests as needed to progress agreed changes to design
Log, monitor and control Change Requests ensuring good stewardship and cost control
25% - Project Management and Benefits Realisation
Produce project briefs, impact assessments, gap analyses, and handover documents as required
Identify and recommend action to resolve risks and issues
Manage any issues arising and identify any dependencies and interfaces with other initiatives
Contribute to meeting the cost challenges associated with the organisation
Work with business sponsors and other key partners to define BPS Operations requirements driven out of change projects
Work with the Change Managers to produce and deliver operational implementation plans
Design and implement process and procedural changes
Partner with Training, Planning & Quality to design materials which support the delivery of change
Support the Operational Change Manager in reporting on plan progress
10% - Relationship Management & Team Building
Build and maintain effective working relationships with Operations Management and key stakeholders across the business to ensure awareness of other change programmes that may impact the business
Be a role model of the Barclaycard Values within your team, doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working
Understand, own and bring to life the Barclaycard Vision, Brand and Customer objectives
Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development
5% - Control
Communications – including presentations
Technical competencies in project management
Ability to extract, interpret, analyse and present data In order to inform decision making
Ability to prioritise and manage multiple projects at one time
Ability to influence colleagues and key stakeholders

112

Management of Change Analyst Resume Examples & Samples

Use Management of Change software to receive, monitor, and track all change requests submitted by various departments
Analyze change requests to develop strategies that align with best practices and prepare the organization for a successful launch
Collaborate with Technology Operations to extract data from company systems related to gas operations departments to data mine and converted into presentation format for leadership to determine progress towards goal achievement
Responsible for maintaining all pertinent documents related to change requests, reasons for implementing the change, communications, and training associated with the change
Create communication plans to facilitate changes, ensure mass communications are distributed accordingly to inform work groups of any updates, track action items, and cycle times
Perform quality assurance reviews on completed change requests and deviations
Conduct quality assurance on data extracted from management of change software, research root cause of discrepancies, offer solutions, and work towards resolving any issues
Provide input, document requirements and support the design and delivery of training programs
Utilize MS Office applications and Management of Change software proficiently to complete daily task
A solid understanding of how the change process and how organizations respond to it
Demonstrate ability to clearly articulate messages to a variety of audiences
Ability to proactively follow up on action items and outstanding tasks
Able to demonstrate and apply knowledge of state and federal regulations, U.S. Department of Transportation and OSHA regulations applicable to the gas industry
Able to develop and apply knowledge of all regulations and rules and the company's operating standards, policies, procedures and processes including federal and state D.O.T. Pipeline Safety Regulations such as the D.O.T. rules and regulations 190, 191, 192, 195 & 199 and Subpart W
Able to work successfully in a team-based environment and build consensus for ideas to support cross-functional task teams, committees and/or industry projects, either as leader or participant
Able to solve problems and make informed decisions, using knowledge, logic and good judgment
Able to provide a valid state driver's license, present and maintain a good driving record and to operate company vehicles safely and in compliance with applicable laws and company policies
Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely

113

Change Analyst Resume Examples & Samples

Day-to-day oversight and management of changes within the change management process. Ensuring changes are moved through the lifecycle and the necessary assessment/approval is carried out 60
Governance of the ITIL Change Management Policies across the organisation through continuous improvement, reporting, training and stakeholder engagement. 10
Log and analyse all required measurements (KPIs). Accurately report on measurements to support Executive Summaries. 5
Effective integration and interaction with development, support and delivery areas. 10
Participate-in and chair the Change Advisory Boards (CAB) on a rota basis 2
Coordinates and communicates the forward schedule of releases and changes, monitoring progress within the Change and Release process and intervening where required. 5
Manage the on-demand communication process when notifying stakeholders of planned outages. 2
ITIL v3 Foundation 4
Good IT skills. Proficient in the use of MS Office. 4
Hand-on Change & Release Management experience, minimum 2 years 4
Process Engineering (design and implementation) knowledge and experience 4
Working knowledge with Service Management tools (Service Now is highly desirable) 3
Good written and verbal communication 3
Good understanding of all Service disciplines – e.g. Incident, Problem, Operations etc. 3
Planning & Organisation – Ability to set priorities, goals and time tables to achieve maximum productivity
Drive & Energy – Self–motivated and driven to succeed, focused on results and passionate about the job
Creativity & Innovation – Ability to generate and translate an idea into a product or service that creates value for business
Teamwork & Collaboration – Working collaboratively with a group of people in order to accomplish a task or achieve a goal
Communicating with impact – Ability to present information to a high standard using a variety of written, verbal, diagrammed and presentation techniques
Flexibility & Adaptability - Rapidly adapts to new information, changing conditions or unexpected obstacles
Customer Orientation - Building and maintaining external and internal customer satisfaction

114

Project Analyst / Change Analyst Resume Examples & Samples

Capture, analyse and the support the shaping and documenting of business requirements
Identify creative solutions to problems and understand the impact of any changes
Input to the preparation of benefits cases for elements of project scope
Manage delivery of assigned tasks
Provide support to projects on products, processes, procedures and systems
Preferably previous experience of working in a Change environment
Unsecured credit cards, personal loans, overdrafts – sale, servicing and/or collections
Mortgage origination, servicing or arrears

115

Princ PLM Change Analyst Resume Examples & Samples

Create and Process ECO’s, MCO’s, Deviations through Agile Workflow Status
Change Management Lifecycle and Change Control Board Management
Coordinate approvals for engineering changes
AML Data Entry
Work with CM to resolve any item discrepancies
Assist cross functional teams with BOM creation and structure
Provide training to end users
Good English skills required
10+ year’s progressive experience in creating and managing BOM in engineering and production environments, including ECO processing

116

PLM Change Analyst Resume Examples & Samples

Request Classification and Valuation
Validate accuracy of part descriptions, documentations, and in compliance for Release in Agile
Interaction will internal and external teams regarding projects
Data clean up in Agile
5+ year’s progressive experience in creating and managing BOM in engineering and production environments, including ECO processing
Demonstrated understanding of multilevel BOM hierarchy, including hardware and software components
Demonstrated understanding of product release cycle as it relates to the creation and change management of parts and BOM structures
Demonstrated knowledge and skills working in product lifecycle management applications such as Agile PLM, or comparable PLM environments
Detail oriented with strong record-keeping and organizational skills
Skills in Microsoft Office, with the ability to create and maintain metrics
Ability to work cross functionally between engineering, production, and supply chain personnel

117

Principal Change Analyst Resume Examples & Samples

We are looking for a Senior Business Analyst role to deliver expert business analysis knowledge to the projects and programs the individual has been assigned to
The Business Analyst’s prime responsibility is to ensure that the requirements of the business are properly identified, documented and implemented within a structured project and program environment, as well as to effectively support the changes required by the business
The Business Analyst will have responsibility for identifying and establishing business relations, to facilitate business decisions in the organisations best interest
The role may involve managing, leading or mentoring other Business Analysts, depending on the complexity of the projects or programs the Business Analyst is assigned to
Elementary knowledge of project methodology
Elementary knowledge of potential sources of risk and their impact on requirements engineering
High knowledge of business process mapping, re-engineering and organisational context
Intermediate stakeholder management skills, ensuring effective relationships are built and maintained to add value to the organisation
Elementary level systems modeling and development skills
High requirements tracing, documentation and validation skills
High level critical thinking and problem solving skills
Elementary level planning skills
Proactive, looking ahead for potential problems and taking preventive or mitigating action in advance
Intermediate ability to detect and resolve problems

118

Change Analyst Resume Examples & Samples

Identify process gaps and coordinate with cross functional teams to bring about process improvements
Collaborate with international suppliers and cross functional teams to ensure product data is accurate and available during the entire lifecycle of the products
Manage large data loads for OEM’s such as SRAM and Shimano
Process new releases, proposed revisions, and clerical updates by reviewing engineering change orders and Manufacturer change orders. During the review process ensure parts meet company standards. In some cases provide value add by assigning approvers, adding manufacturer/supplier information, or fixing small clerical mistakes
Assist with complex change orders to help accelerate the development teams
Collaborate with the various product teams to help accelerate development through the use of change analyst metrics
Partner with product groups on projects related to data quality, implementing new processes or quality controls
Ensure the Oracle Agile and PTC FlexPLM parts vaults meet our enterprise data standards and help to drive compliance when needed
2 years Supply Chain Procurement experience
A./B.S. or equivalent combination of education and experience
Deep knowledge and passion for bicycle products strongly preferred
Advanced Excel user, proficient in MS Office. Familiar with Atlassian Confluence and JIRA
Experience in Oracle Agile, PTC Windchill, or PTC FlexPLM
Team player with great written and verbal communication skills, excellent listening and strong coordination skills. And the ability to build relationships

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