Teller Supervisor Job Description
Teller Supervisor Duties & Responsibilities
To write an effective teller supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included teller supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Teller Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Teller Supervisor
Typically a job would require a certain level of education.
Employers hiring for the teller supervisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Business, Associates, Education, Leadership, Computer, Management, Communication, Fashion, Spanish, English
Skills for Teller Supervisor
Desired skills for teller supervisor include:
Desired experience for teller supervisor includes:
Teller Supervisor Examples
Teller Supervisor Job Description
- Conduct meetings with Tellers to reinforce cross training and ensure adherence to policies and procedures
- Supervise currency shipments to and from the Federal Reserve insuring effective dual control is maintained
- A minimum requirement of 3 years related experience
- Effective bank operations abilities
- Assist clients with their service needs and accurately performs Teller transactions in accordance with bank policies and procedures
- Participates in staffing decisions, interviews, work schedules, promotions, hiring, cross training, and assignments of responsibilities to ensure the right people are available to meet customers' needs
- Demonstrates solid working knowledge of bank products and services
- Meets or exceeds individual performance sales goals while supporting the goals of the branch
- Participates in daily kick-offs/huddles and weekly sales meetings
- Demonstrates efficiency with financial transactions for checking, savings and borrowing customers
- 3 plus years Teller or 4 plus years related experience and a High School diploma
- Must be able to travel to other branches in the district
- Proven ability to work effectively under time constraints
- Excellent knowledge of PC, including internet and internal bank software
- In the absence of the Banking Center Manager, is responsible for overseeing the banking center
- Responsible for the supervision and scheduling of assigned staff and exercises the usual authority concerning interviewing, hiring, performance appraisals, discipline, promotions, salary recommendations and terminations
Teller Supervisor Job Description
- Complies with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
- Demonstrate efficiency with financial transactions for checking, savings and borrowing customers
- Create and maintain a clean, neat, pleasant work environment by maintaining a professional look
- Incentive Pay
- Generous Benefit Options
- Responsible for assisting the branch manager in the overall management of a large branch and may cover for branch manager in their absence
- Responsible for assisting the branch manager in the overall management of the branch and may cover for branch manager in their absence
- Manage branch operations and service line associates
- Deliver access products and services
- Identify referrals for sales team
- Works with CSR team to help resolve routine procedural and processing issues
- Ensures the CSR team meets all established goals
- Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed
- Cultivates customer relationships, initiates referrals and effectively cross-sells bank products and services
- Assists banking center team in operational duties (ie
- Builds client loyalty
Teller Supervisor Job Description
- Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk
- Prepare sales support materials and schedules client appointments for BSR and FSM
- Performing customer banking transactions, identifying and servicing customer needs and resolving issues
- Answering customer questions to ensure satisfaction and safety
- Supervising the teller staff and directing day-to-day operational activities within the teller area
- Supporting the sales process by coaching and motivating tellers to refer customers in need of additional financial solutions to bankers
- Sharing product and service promotions and new opportunities with our customers
- Coaching, training and developing tellers
- Ensuring compliance with outside regulations and corporate standard operating procedures
- Performing periodic cash counts of teller windows and cash vault
- Consistently delivers exceptional customer service to each and every client
- Adheres to established bank policies, procedures and guidelines
- Participates in retail sales programs to help meet personal and banking center goals
- Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position
- Helps the Banking Center Manager in supporting and driving sales goals
- Assists Banking Center Manager in audits and reporting as requested
Teller Supervisor Job Description
- Provides guidance to tellers in complex customer transactions, balancing daily settlements and meeting customer needs
- Manage the teller window in addition to other management responsibilities
- Ensure the weekly of accuracy of incoming and outgoing shipments
- Responsible for management and development of staff including annual and mid-year reviews
- Ensures compliance with existing bank policies and procedures
- Oversees the alarm system and monthly testing
- Responsible for meeting the bank's objective of growth through cross selling for themselves and their staff and continuously manages the Sales/Referral Program
- Will provide assistance as needed to the relationship bankers
- Flexibility with schedule is necessary to work at other branches if necessary
- Support video tellers, providing guidance in handling unusual situations
- Three (3) or more years of retail banking experience preferred
- Minimum of two (2) years CSR experience or equivalent retail or cash handling is required
- One (1) to three (3) years college preferred
- Ability to have crucial conversations with staff
- Ability to cross-sell bank products and services
- Good PC skills - proficiency in Microsoft Office essential
Teller Supervisor Job Description
- Keeps up to date with the latest security alerts, in order to protect the bank from losses
- Monitor and evaluate video teller interactions for service quality and adherence to compliance standards
- Evaluate current practices, procedures, operations, and equipment for areas of improvement, recommending changes where appropriate, and implementing them upon approval
- Provide input related to performance evaluation, recognition and training needs of department staff
- Utilize multiple software applications to process customer transactions
- Maintain a thorough working knowledge of the Bank’s data processing system as it relates to on-line customer and account information
- Develop and maintain a thorough understanding of Landmark products and services
- Communicate effectively and positively, assisting customers in every way possible
- Assure all audits and end of month reports are completed
- Provide quality service to clients and assist with financial transactions
- Ability to protect the confidentiality/privacy of others as appropriate, of company documents and records
- Assists banking center team in operational duties (ie., safe deposit, cash machine, balancing the ATM, vault and end of day work)
- Minimum of 2 years prior Teller experience preferred
- Demonstrated success in cross-selling , up-selling and making appropriate referrals
- Proven ability to support team activities and provide assistance to team members
- Proficiency in utilizing bank computers, applications and systems