Systems Support Engineer Job Description
Systems support engineer
provides support for specific business applications areas as it relates to the recommendation, installation and networking of new systems.
Systems Support Engineer Duties & Responsibilities
To write an effective systems support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included systems support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Knowledge Management Tool
Manages all backup and disaster recovery operations for the college
Reviews user application system requirements and documentation
Responsible for processing operational measurement data from assigned network elements to generate appropriate reports indicating the current load vs
Respond to application outages and work proactively to prevent future outages
Develop applications by designing optimal IT solutions to resolve Business Challenges for the Campus Services Business Units supported
Develop integration code as web services to enable data exchange between multiple vendor products
Build Applications that are adaptable for migration to Cloud platforms
Oversees an Assessment Team responsible for the evaluation of several current systems in various areas to include requirements, architecture, design, modeling, planning, release/deployment artifacts among several others
Lead the development of action plans to remedy findings from assessments and drive remediation of findings with system development teams and when required act as an individual contributor to remedy findings
Systems Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Systems Support Engineer
List any licenses or certifications required by the position: II, ITIL, SSL, MCSE, CISSP, IAT, CCIE, CCNP, PMP, SCNA
Education for Systems Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the systems support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Science, Physics, Chemistry, Management Information Systems, Math, Education, Information Technology
Skills for Systems Support Engineer
Desired skills for systems support engineer include:
Installation and maintenance
Practices and procedures associated with IT systems design
Complex concepts
Advanced concepts
X86 HW products
IT and Networking
Clinical laboratory instrumentation and systems
MS Excel and Word
Visio and Project applications
Cepheid product lines
Desired experience for systems support engineer includes:
Working knowledge and experience with scripting & UI languages such as PowerShell, PERL, PYTHON, PHP
Build tools to enhance production triage and improve time to detect / time to restore issues
Take charge of outages, lead calls until they are resolved, and make sure the root cause has been found, fixed and documented, while closing the case as the lead on an Incident Review
To deal with Incidents or Problems that have been passed to Department
To follow procedures in line with company policy
To provide technical support and to help mentor 1st line Field Engineers
Systems Support Engineer Examples
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Systems Support Engineer Job Description
Job Description Example
Our company is hiring for a systems support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for systems support engineer
- Data analysis, interpretation and presentation of results
- Sample preparation and reagent preparation
- Document the company's existing systems architecture and SaaS products
- Provide technical direction and support regarding R56 communication standards
- Provide mechanical direction and solutions to meet customer unique requirements for staging customer systems
- Support and optimize cable manufacturing processes and equipment
- Work closely with engineers and product owners to understand requirements for software in development and in production
- Create detailed, reusable manual and automated test plans and test cases
- Identify defects in new and existing software
- Proactively raise critical defects ensuring blockers are escalated appropriately
Qualifications for systems support engineer
- Must have the ability to navigate and generate SQL queries using standard tools
- Working experience with TIBCO,GIT, UC4 JMS, Chef and BladeLogic is a plus
- 5+ years of supporting applications that use HTML, JavaScript, WebLogic Application Servers and Tomcat
- 5+ years experience with SQL and Relational databases
- Knowledge of 3rd party messaging applications like IBM MQM, Sonic MQ, Tibco RV
- In-depth understanding of Linux/Unix operating systems and networking
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Systems Support Engineer Job Description
Job Description Example
Our company is growing rapidly and is looking for a systems support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for systems support engineer
- Perform ad-hoc testing of software releases
- Regularly engage in remote collaboration and communication
- Be an active contributor to a team of individuals working to enhance feature capabilities through vendor upgrades and custom applications integrated into the Qumu platform
- Continually improve video transcoding and conversion rules to support modern file formats and new recording devices and features
- Develop enhancements or addons to the streaming and live webcasting platform
- Work to automate the environment builds either on-premise or within Cloud Computing vendors
- Work with other Collaboration team members to build integrations for live webcasting and recording into Skype for business and Cisco Video Conferencing infrastructure
- Provide L3 support and training to the L1 and L2 operations resources
- Work with the Operations teams to look for operational improvements through automation such as, automation of health checks, automated systems repair, and log file collection and analysis
- Enhance and support RTSP, HLS, and H264 streams to virtual and mobile platforms
Qualifications for systems support engineer
- Working knowledge of OU structure, Group Policy, DNS, DHCP, VMware
- Bachelor´s of Science degree in Engineering, Computer Science, Mathematics, or Physical Science required
- Six (6) years of system engineering experience with the engineering and/or operation of a Navy C4I System
- One (1) year of experience with execution of the DoD System Engineering process to specifically include requirements definition and analysis and System Engineering Technical Review (SETR) execution
- Currently hold a Secret level clearance or the ability to obtain one
- Bachelors in Science in Engineering, Meteorology, Atmospheric Science, or related field
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Systems Support Engineer Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of systems support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for systems support engineer
- Research new streaming technologies and look to make enhancements to the product stack, help the team determine the best course of action required to continually improve the user expierience
- Working with the operations team to plan major infrastructure upgrades, to troubleshoot issues and to tune the environment for optimal performance and uptime
- Maintain ownership and provide solutions to problems from problem identification to resolution
- Administration and maintenance of access control/security of sensitive systems and file shares
- Deploy, configure and upgrade network software such as, enterprise antivirus or diagnostics programs
- Maintaining an Office 365 environment
- Monitoring and troubleshooting IT systems and services
- Checking and reporting on system back ups
- Explaining technical issues to non-technical users via Help/Service Desk
- Tracking work in progress
Qualifications for systems support engineer
- Knowledge of AWIPS NCF operations and NWS Field Site Operations
- Experience in planning and supporting technology refresh cycles without disruption to operational systems
- Experience in providing technical direction and Operational Support for a complex, mission-critical hardware/software system
- Ability to support a flexible work schedule and/or be on-call to support operational NWS sites, including days, evenings/nights, and weekends
- Experience with systems engineering processes and the configuration management of large systems
- Experience in supporting the deployment of hardware solutions to a mission critical enterprise
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Systems Support Engineer Job Description
Job Description Example
Our growing company is looking to fill the role of systems support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for systems support engineer
- Updating online knowledge base
- Identify, evaluate, and introduce new technology and/or process changes to enhance the ability of the enterprise IT environment to meet the mission needs of the customer throughout the contract period of performance
- As part of the tools support team of system engineers you will oversee the technical evolution through the phases of the contract
- Provide technical assistance to ensure that DCGS-N Increment 2 capabilities are compatible with two architectures
- Support the definition of a Navy ISR Enterprise Data Management Strategy
- Provide specific recommendations for technical solutions to access and exploit information available from evolving and emerging sensor platforms (HUMINT and MASINT)
- Provide specific technical recommendations for that DCGS-N Increment 2 Acquisition Strategy related to the application of agile development processes to the DCGS-N Increment 2 program
- Provide level 2 technical advice and risk assessment based on knowledge of applications, & underlying infrastructure
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Application Support Services team members
- Perform after hours support as required
Qualifications for systems support engineer
- Ability to analyze configurations and uncover issues that impact operational perfomance
- Ability to quickly respond to site problems escalated from the NCF and site personnel
- Must have strong, hands-on experience in UNIX and/or Linux environment
- Experience with AWIPS Enterprise, including knowledge of AWIPS communications infrastructure, including Satellite Broadcast Network/NOAAPORT, Message Handling System, network and site data flows
- Experience in Red Hat System Administration and Security (specifically RHEL and Satellite)
- Familiarity with open source tools and the installation and integration into a mission critical system
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Systems Support Engineer Job Description
Job Description Example
Our growing company is looking for a systems support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for systems support engineer
- Perform systems engineering functions for the development, manufacturing, testing, and certification of the International Space Station (ISS) PLSS Thermal Loop Development Test Objective (DTO) Project, a project intended to fly and test a high fidelity PLSS thermal loop engineering development unit intended for use in the next generation of space suits
- Develop essential documentation for the system including the Project Technical Requirements Specification (PTRS), Verification and Validation Document (V&VD), payload Interface Control Document (ICD), mission operations and support plan, and any additional operations-related products
- Provide direction to matrix organizations during all phases of hardware requirements development, design, manufacturing, testing, and certification
- Generate and review essential paperwork and documents for tasks assigned, such as Task Performance Sheets (TPS), Discrepancy Reports (DR), and Detailed Test Procedures (DTP), as needed
- Plan and execute hardware troubleshooting to investigate mechanical and electrical failures within flight hardware, development test articles, or test support hardware
- Work with project managers to plan and produce deliverables in a very short time frame
- With minimal support, must be able to take an idea from creation through construction and launch into production with ongoing support and enhancements
- Learn and evaluate new technologies and tools as needed
- Providing primarily second level support, troubleshooting, prioritizing, diagnosing, and managing customer reported problems including writing thorough, detailed problem descriptions
- Communicate with the customer by phone, email and/or WebEx while troubleshooting the problem
Qualifications for systems support engineer
- Must have HFC plant experience as it relates to DOCSIS standards and CMTS (cable modem terminal server) equipment
- Should have a CCNA, CCNP, CCIE, MCSE, SCSA, or SCNA certification or adequate work experience to show competency
- Knowledge of IPM application (an in-house tool) a plus
- Experience as a systems administration support for Unix systems like Solaris, HP and Linux
- 2 - 3 years of IT role in a global organization
- 2 – 3 years supporting global IT desktop services, including configuration, patching and diagnosis of server/desktop/other systems