Solution Engineer Job Description
Solution Engineer Duties & Responsibilities
To write an effective solution engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included solution engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Solution Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Solution Engineer
List any licenses or certifications required by the position: TOGAF, ITIL, CCNA, CTS, VCP, MCSE, CWNA, AWS, VCAP, ADM211
Education for Solution Engineer
Typically a job would require a certain level of education.
Employers hiring for the solution engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Business, Computer, Design, Technical, Education, Information Technology, Information Systems, Technology
Skills for Solution Engineer
Desired skills for solution engineer include:
Desired experience for solution engineer includes:
Solution Engineer Examples
Solution Engineer Job Description
- Effectively receive and respond to service requests, incident reports and customer inquiries by both internal/external entities concerning service support issues
- Oversee the transfer of content and initial ground truth (example question/answer sets) from the customer to our Watson Managed Service
- Create initial customer specific demo system to assist Sales
- Establish an initial baseline solution by addressing content and ground truth inconsistencies
- Improve performance (accuracy) of the solution incrementally by employing Watson processes including "Accuracy Analysis" and "Training"
- Collaborate with the customer to understand requirements to improve Watson Engagement Advisor performance
- Participate as core member of account team in the execution of the sales process
- Become a subject matter expert of the retail practice area
- Participate in developing guidelines and procedures in areas such as LAN/WANs, network services, data storage, architecture and/or desktop environment services and in communicating those to the user community
- Provide customer-facing support service to internal colleagues as required
- Good problem solving / troubleshooting skills, able to parse the symptom into possible causes and methodically isolate variables to determine the root cause
- Creative, imaginative, enjoys taking things apart to understand how they work, breaking things and figuring out how to fix them
- A basic understanding and practical hands-on experience with test tools for software applications and networking solutions, such as Wireshark and other packet capture and analysis tools
- A basic understanding and practical hands-on experience with IP-based communications network design, including TCP/IP and UDP, 802.3 Ethernet, IPv4 and IPv6 addressing and subnetting, DHCP, DNS, NTP, and end-to-end latency, packet loss and Quality of Service (QoS) techniques
- A basic understanding and practical hands-on experience with IP-based communications signalling and media protocols, including H.323, Session Initiation Protocol (SIP), Real-time Transport Protocol (RTP), and compression algorithms including H.264, H.265, G.722, AAC and Opus
- A basic understanding and practical hands-on experience with engineering and program management methodologies, specifically agile/scrum and waterfall methodologies (others are welcome too)
Solution Engineer Job Description
- Establish delivery timelines for small to medium-sized programs or portions of a program
- Work directly with project managers and development managers in the context of a project team to design, implement, and troubleshoot the infrastructure required to support new applications or to scale existing applications
- Develop the guidelines and procedures necessary to troubleshoot the performance of an application prior to go-live
- Act as a third-tier escalation point for applications and infrastructure systems
- Collaborate with Product Design & Development, Service Management, Solution Delivery and Platform Support to resolve technical or procedural issues and suggest alternatives
- Consult with Senior Management, Service Management, Solution Delivery and Platform Support on the development of new infrastructure processes and procedures
- Partner with Product Design & Development and Platform Support on the evaluation and standardization of new technologies
- Act as liaison between Product Design & Development, Solution Delivery and Platform Support to clarify implementation concerns and technical direction
- Drive the adoption of new technologies, infrastructure processes and procedures, and approved best practices and standards within the organization
- Provide technical direction, mentoring and training to more junior Engineers
- Willingness to modify hours to accommodate US work times
- A basic understanding and practical hands-on experience with software application programming languages, integrated development environments (IDEs) and tools
- Able to solve Complex Problems and provide working Solutions
- Minimum of 6 years of experience with data storage and related field
- Extensive architectural skills dealing with infrastructure solutions
- Proven design and implementation of large-scale/complex solutions of storage and related product architectures
Solution Engineer Job Description
- Deliver hands-on code unit testing
- Become a subject matter expert of the manufacturing practice area
- Become a subject matter expert of the Intelligence Community
- Become a subject matter expert of the commercial practice area
- Become a subject matter expert of the Architecture, Engineering and Construction (AEC) industry
- System-level debug instrumentation
- Automation test scripting
- Experience implementing other marketing automation packages or technologies (Eloqua, Marketo, Unica)
- Understand complex customer business problems
- Visualize customer internal systems and information topology
- Software development skills required, experience with APIs and scripting to create tools a strong plus
- Familiar with vSphere, and Openstack is a strong plus
- A Bachelor’s or Master’s Degree in Computer Science, Engineering, related field or equivalent experience
- One year of experience providing IT consulting services to clients in the Healthcare industry
- One year of experience providing IT consulting services
- One year of experience providing data management services on behalf of a global consulting company
Solution Engineer Job Description
- Communicate the research, expertise, and policies which ensure that DocuSign represents a legally binding signature (as per Legal)
- Liaise with members of CORE IT and business to understand the needs and opportunities in collaboration, knowledge, and content management processes, accounting for the specificities of the pharmaceutical industry
- Design and develop solutions to address identified needs and opportunities by leveraging Microsoft SharePoint, Microsoft Office 365, and other related collaboration technologies
- Work jointly with IT account and project management, platform teams such as Microsoft Enterprise SharePoint and Microsoft Office 365 IT innovation and other global delivery teams to lead solution implementation and delivery
- Assist in planning and delivering training for business partners to effectively use Microsoft SharePoint and Microsoft Office 365 solutions, also connected to other software packages
- Provide ongoing support to existing CORE Microsoft SharePoint sites supported by both business-facing account and project management and offshore Application Management Services (AMS) resources
- Administer Microsoft SharePoint services, including monitoring, analytics reporting, troubleshooting, and performance analysis
- Maintain current industry knowledge of IT development concepts, best practices and procedures
- Contribute to process and methodology improvements coding and solution standards for the remainder of the team
- Accurately scope projects and provide estimates to customers on level of effort
- Bachelor's degree or equivalent in Engineering (any), Computer Applications, MIS, CIS or a related field
- One year of experience providing SAP consulting services to clients on behalf of a global consulting company
- One year of experience providing IT consulting services to clients
- Bachelor's degree or equivalent in Engineering (any), Computer Science, Business Intelligence, MIS, CIS or a related field
- Fluency in oral and written communications in Spanish
- This position currently covers Mexico, Central America & Caribbean and requires 40% travel
Solution Engineer Job Description
- Develop and deploy custom solutions occasionally using open API’s
- Collaborate with technical teams including R&D, Product, Production and Support to deliver on customer requirements
- Proactively provide thought leadership and ideas/recommendations in support of customer initiatives and goals
- Participate as a core member of the account team in the execution of the sales process
- Become a subject matter expert of the defense industry
- Collaborate with Sales to provide product, business and technical knowledge in support of Pre-Sales activities
- Provide input for proposals and RFP and RFI responses
- Prepare and lead technical product presentations, demos and workshops
- Translate product, business and technical requirements into a solution that exceeds merchants expectations
- Present complex solutions to both technical and nontechnical audiences of senior stakeholders
- This position currently covers Brasil and South America, and requires 40% travel
- One year of experience data management services to clients on behalf of a global consulting company
- CI/CD automation concepts and tools
- Bachelor's degree or equivalent in Engineering (any), Computer Science, Biotechnology, CIS or a related field
- Experience selling into Financial industry is preferred
- Degree in Mechanical / Electrical Engineering / Chemical Engineering