Servicing Manager Job Description
Servicing manager
provides the maximum level of customer service to borrowers during the foreclosure, loan modification, and loss mitigation process.
Servicing Manager Duties & Responsibilities
To write an effective servicing manager job description, begin by listing detailed duties, responsibilities and expectations. We have included servicing manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Responsible for maintaining and strengthening relationships with existing clients through the delivery of high quality service and maintaining a rigorous attention to detail
First point of contact for any service related requests and queries, delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high quality
Have a clear understanding of clients’ service requirements, storing details in CRM systems and imbed servicing in internal processes and procedures
Maintain and strengthen relationships with existing clients by meeting and exceeding client expectations
Monitors daily operations and identifies critical issues and problems
Participates in system enhancement and implementation initiatives as a Power User, Process owner or subject matter expert
Act as liaison between clients, internal partners and derivatives operations
Provides support for escalation of issues related to complex derivative products
Research and analyze complex client inquiries
Develop a thorough understanding of the each client support model, client strategy and future growth potential
Servicing Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Servicing Manager
List any licenses or certifications required by the position: PMP, PMI, CSAA, CSA, CPA, AOM, GSC
Education for Servicing Manager
Typically a job would require a certain level of education.
Employers hiring for the servicing manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, Finance, Management, Accounting, Business/Administration, MBA, Economics, Graduate, Communication
Skills for Servicing Manager
Desired skills for servicing manager include:
FHA
GSE
Loss Mitigation activities
VA guidelines related to Collections
Collection
Employee development and the hiring and termination process are
Foreclosure and bankruptcy requirements
Hardship workout programs
Performance appraisal process
Processes for Investor reporting
Desired experience for servicing manager includes:
Must have good PC skills – including but not limited to Microsoft Outlook, Excel, Word, Visio, PowerPoint and SharePoint
Must be adaptable and flexible in a fast paced changing environment
Must demonstrate strong organization skills with close attention to detail
Minimum of five years proven and progressive mortgage banking valuations, accounting concepts
Proficiency with personal computers, database software, pertinent mainframe systems and software packages
Ability to travel both domestically and overseas as required
Servicing Manager Examples
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Servicing Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a servicing manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for servicing manager
- Facilitate team discussions and brain storming sessions to share challenges and solutions across the client base
- Regularly propose solutions and/or suggestions to improve level of client service
- Consistently operate to reduce operational risk is inherently reduced and identify and escalate any potential risk situation
- Facilitate continuous process review and improvements and pro-actively manage the change process
- Maintain strong working relationship with internal support groups and provide SME input into strategic plans
- Manage a team of 3 exempt SME’s
- Work closely with IT partners to implement business and technology projects/changes aligned with Organization goals
- Evaluate industry trends and partners with customers to develop short and long-term strategic roadmap
- Work in conjunction with business partners, IT Agile Teams to identify technical and functional needs of system and determine priority of needs
- Optimize the use of system capabilities for Operations
Qualifications for servicing manager
- Ability to confidently discuss and articulate the different derivatives functions and operational processes
- Confidence interacting and communicating with all levels of management, clients and external asset managers
- Ability to partner with others to help deliver solutions to client
- Understanding of the complete end-to-end processes, business units, products and deliverables
- Attention to detail and effective organizational skills to manage multiple workstreams
- Derivatives experience is essential
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Servicing Manager Job Description
Job Description Example
Our company is looking for a servicing manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for servicing manager
- Coordinate efforts and liaise with cross functional teams in order to track and prioritize activities for maximum operational efficiency
- Administer MSP workstations such CWS, Cash, Escrow, Loss Mitigation, FCL
- Manage and proactively communicate customer demand and sets delivery expectation
- Act as the strategy and product subject matter expert for the Central Bank/Sovereign segment and Asset Manager segment both internally and externally
- Responsible for helping maximize product profitability within key target segments through interactions with customers, regulators and internal partners
- Drive product requirements for client initiatives within the segments and ensure that the products developed are applicable across client segments
- Set direction, manage and mentor junior team members
- Works with team to ensure a continuous improvement in productivity
- Partners with Finance to work on cost accounting initiatives
- Ultimate accountability for decision making within the group
Qualifications for servicing manager
- Comfortable with Active Collateral Management process being able to create flexible solutions to client based scenarios
- Exposure to derivatives industry practices and a desire to educate others
- Track record of lending assistance and mentoring others
- Bachelor degree in Human Resources Management or related discipline
- Minimum 8 years' solid HR experience in sizable corporations with 2 years at managerial level, preferably in MNCs
- Strong experience with Microsoft Excel and Access, SQL Server, MSP and PM
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Servicing Manager Job Description
Job Description Example
Our company is hiring for a servicing manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for servicing manager
- Develops, implements and communicates an overall strategy to meet the Business Unit's and Corporation's strategic plans client expectations
- Assumes accountability for financial and staffing resources, including developing and managing capital and expense budgets
- Liaise across functions to improve efficiency, effectiveness and productivity
- Assumes full accountability for the performance of the area in relation to quality, risk and client satisfaction
- Responsible for managing multiple units or functions through the direct management of a group of managers across multiple locations
- Partner with a dedicated technology team to ensure IT platforms remain fit for purpose
- Conduct regular phone call monitoring to ensure adherence to policy, agent professionalism, and account documentation supports the verbal conversation
- Manages large volumes of request creation in the workflow tools (InStream & SharePoint) reconciliation between intake (my RCR, email box) and workflow systems
- Manages customer care (loan adjustment) staff responsible for resolving internal customer questions with the line of business and operations third level support for external customers escalated through the Commercial Service Center
- Develop Default Financial Operations Strategy, oversight Default Fin Ops teams aligned to Private and MI Investors
Qualifications for servicing manager
- Experience utilizing Agile IT development methodology
- Exceptional leadership and motivational skills
- Exceptional interpersonal skills and ability to conduct business diplomatically and effectively in difficult situations
- Highly motivated and ability to solve problems effectively
- Flexibility and ability to change job focus quickly
- At least 5 years of Mortgage Servicing experience or at least 5 years of Mortgage Default experience
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Servicing Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of servicing manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for servicing manager
- Responsible for Default Fin Ops process improvement, including use of common tools
- Leading Default Financial Operations aligned to FNMA and FHLMC Investor portfolios
- Implementing process improvements, and staffing strategies, that result in maximizing recoverables and overall organizational efficiencies
- Develop strategy to channelize inbound volumes to Alternate Servicing Channels like IVR , Mobile App, Website & SMS
- Leverage Best in class IVR capability/expertise across Alternate channel to maximize usage while maintaining high standards of Customer Centricity
- Execute and Align Alternate Servicing strategy to specific business and functional goals and ensure support to org wise projects and initiatives
- Responsible for Customer user journey on all Alternate Channels and ensuring error free production environment
- Process simplification to ensure elimination on NVA’s
- Maintaining and growing revenues from existing clients, in order to meet targets set for specific client portfolio
- Taking the lead on and effectively manage the preparation and execution of all client re-tenders and key meeting (quarterly face to face meetings at a minimum)
Qualifications for servicing manager
- Business Process Management Certification (BPM)
- Minimum 5 to 10 years of experience in management of mortgage servicing
- Must be able to diffuse highly stressful situations for team members and vendors
- Some graduate level or professional education preferred
- Public speaking ability preferred
- Experience overseeing a unit in a cost center environment preferred
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Servicing Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of servicing manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for servicing manager
- Determining client priorities for investment to enhance our offer
- Extensive experience (5+ yrs) in a Custodial / Asset Servicing or Investment Management environment within a major financial institution, ideally within a Relationship Management and/or Business Development experience
- Possess deep knowledge of the Investment industry, its key players, practices
- A proven ability to deliver commercial outcomes whilst managing, motivating and developing a service driven culture
- Responsible for IT staffing and talent development including performance management
- Representation of IT towards other IT departments and business stakeholder in meetings and committees
- Supervision, coaching and if required execution of major local project deliveries
- Ensure administration of local project portfolio along the strategy and budget aligned with mgmt of CSFS
- Support and development of the groups and CSIS IT strategy in terms business growth, architecture and platform development
- Maintains relationships with stakeholders within Technical Operations, Marketing Creative & Servicing teams and Marketing teams at the regional and territory level
Qualifications for servicing manager
- Bachelor’s degree required, MBA or other Master’s degree is a plus
- 10+ years’ experience and understanding of custody, trust, accounting and administration needs of central banks/sovereigns asset managers
- Good understanding of various investment structures used by investors and asset managers
- Experience bringing new products from conception to market launch
- Demonstrated ability to lead ad hoc and structured teams in successful achievement of goals within established time parameters
- Must have strong computer skills (Windows MS office (Outlook, Excel, Word, Visio, PowerPoint and SharePoint) & logistic/distribution system applications)