Services Program Manager Job Description
Services program manager
provides in-depth strategic insights and thought leadership on mobile industry, channel and consumer trends to top management.
Services Program Manager Duties & Responsibilities
To write an effective services program manager job description, begin by listing detailed duties, responsibilities and expectations. We have included services program manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Responsible for preparing regular status reports and conducting steering committees where appropriate
Frequent decision making where employee has full authority to make decisions within his/her area of responsibility based upon an independent review/analysis of the situation/issue
Provide project/program direction, team management, and stewardship from ideation through requirements/design and implementation
Promote and support innovative technology solutions enabling speed to market and revenue growth realization
Partner with Sales team on estimates and customer management
Manage all project financials and metrics
Mentor team members and provide semi-annual review input
Billing/invoicing/collections
New hire on-boarding/training
Reusability and repeatability
Services Program Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Services Program Manager
List any licenses or certifications required by the position: PMP, PRINCE2, PMI, ITIL, II, BLS, PAP, MOC, UL, CAC
Education for Services Program Manager
Typically a job would require a certain level of education.
Employers hiring for the services program manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, MBA, Engineering, Technical, Management, Computer Science, Business/Administration, Graduate, Finance
Skills for Services Program Manager
Desired skills for services program manager include:
Industry practice and business principles
Governmental policies and regulations on impact of care
Excel
Advanced exchange HWM programs
POS/Hospitality industry
Transportation and 3PL industries
Channel management
Consumer & Community Bank IT and supporting Lines of Businesses strongly
Database management
Microsoft Word
Desired experience for services program manager includes:
Excellent written and oral communication skills, including presentations to senior management Engineering Process and Design documentation experience
Experience writing and developingimplementation plans in support of complicated, large scale, thousand node networks
Proficiency with Microsoft Project, Visio, PowerPoint, and Microsoft WorK
Self-motivated, proactive work ethic
5+ years of experience in a technical or business role
Experience working Cross functionally with other teams in a highly matrixed organizations
Services Program Manager Examples
1
Services Program Manager Job Description
Job Description Example
Our company is looking for a services program manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services program manager
- Providing customer support and interface by attending airline reliability meetings to provide status updates and recommendations for improvement
- Support/coordinate/lead the development of new data evaluations for our data exchanges
- Develop and manage a governance structure for new exchange evaluations of our Exchange communities
- Manage and coordinate communication of ongoing initiatives
- Lead across COE’s/BU’s as necessary to support the implementation of new Data Exchange projects
- Engage with and support the transition of the USIS exchanges to the new Core Exchange platform
- Conduct analysis of program offerings & solutions across Service Learning & Development to ensure all offerings achieve desired impact
- Partner with Global Service Learning & Development to execute strategies for continuous process improvement in program implementation and impact
- Partner with the Global Service Learning & Development teams to evolve the methods used to deliver training
- Partner across the Service Learning & Development teams to ensure smooth operations and administration of Service learning & development solutions
Qualifications for services program manager
- Translate project management methodologies into simplified and lean processes that can be leveraged for small to midsized projects where formal Project Management is not required
- Maintain and socialize operational projects, deadlines and initiatives organizationally
- Ability to work with organizational leadership, identify conflicting priorities and facilitate resolution
- Enterprise Infrastructure Operations and Architecture
- Data Center, Database, Data Warehousing Management & Consolidation
- End User Services such as Configuration, Change and Release Management (CCRM) and Test & Evaluation
2
Services Program Manager Job Description
Job Description Example
Our innovative and growing company is looking for a services program manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services program manager
- Provide, in the CIO program reviews, status updates of the programs, projects and resources for assigned program portfolio
- Advise Project Managers on the management of project scope, issues, schedules, requirements, resource assignments/allocations, deliverables, budgets, risks and communications
- Identify and effectively resolve issues and conflicts within and among project team(s)
- Assists in the management of operations and activities to ensure corporate goals and objectives are met and sound business practices are applied consistently and appropriately
- Directs, organizes and manages system for annual programmatic contract assessments, including development of corrective action plans, monitoring plan implementation and conducting follow-up assessments as necessary
- Identifies problems or concerns and proposes solutions to subsidiary and/or site management as appropriate and ensures implementation of approved actions
- Assists Job Corps contracts to attain high performance rankings through regular monitoring of performance measurements and development and implementation of corrective action plans as required
- Reviews and analyzes contract performance metrics thru government, corporate and contract reports and regularly communicates concerns or problems with subsidiary management
- Drafts corporate and/or contract policies and procedures for review and approval by Executive Management for implementation of new government or corporate directives and ensures implementation of such on all contracts
- Assists subsidiary President(s) in development and maintenance of positive customer relationships
Qualifications for services program manager
- Implementation of “cloud” based enterprise converged infrastructure solutions providing all things “as a service”, desire to evolve to XaaS
- IT Infrastructure, Application and Network Security
- Ability to recruit, direct, motivate and develop staff
- High degree of technical expertise and business acumen
- Effective communicator, ability to convey product & technology vision
- Lead cross-functional teams to get software systems designed, built, tested, and released on time and with high quality
3
Services Program Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a services program manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services program manager
- Ensures program and project profitability through disciplined forecasting, analysis and reporting
- Defines, launches, and drives mission-critical strategic and operational initiatives
- Acquires follow-on business associated with assigned programs and new business with existing and new customers
- Leads and actively participates on capture teams in capture and proposal activities
- Prepares and delivers presentations and white papers to customer and internal audiences
- Participates in writing and reviewing proposals and white papers, creating presentations
- Communicates effectively with a wide variety and level of technical and non-technical audiences
- Successfully manages relationships with customer executives
- Establishes and maintains relationships with internal support organizations to enable effective interactions with PM’s on programs comprising the portfolio
- Define requirements and high level process/system solutions
Qualifications for services program manager
- Project/Program Management certifications will be preferred
- Demonstrated experience in Program Management, eight (8) years of project management experience with at least three (3) years in Program Management
- Advanced qualification for Program Manager level I
- Management nomination into appropriate program management level (Internal candidates only)
- Able to interpret most complex information and adapt as needed
- Software Delivery experience required within Financial Services industry
4
Services Program Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of services program manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services program manager
- Participates in Developing the Services Lifecycle - Reviewing customer requirements, designing/building integrated solutions on new or existing technologies, supporting deployment/implementation, and providing ongoing support of the solution(s)
- Supplier Partnerships - Partner with various 3rd party voice, data and cloud service providers to manage their performance on regular intervals
- Multitasking & Prioritization - Manage multiple efforts simultaneously to deploy and support the business services across the greater Asia region
- Applying Program Management, Process Improvement and Change Management expertise to integrating the operations of our Client's Occupational Health Clinics in Springfield, Va and St
- Will work as an integrator among our Client's medical personnel, Wellness Personnel, and health services subcontractors
- Lead resource analysis and forecasting by project for all cross functional resources including marketing, engineering, sourcing
- Be the Services Focal Point for the strategic customer
- Operational and tactical issues for the client and HP delivery organizations
- Manage execution of manufacturing services agreements (MSA) and long-term services agreements (LTSA) with customers of NXP divestitures and joint ventures
- Interface directly with customers (commercial, industrial, automotive, as defined per MSA) during MSA execution period
Qualifications for services program manager
- Operational IT experience within a governmental or higher education institution is desired
- Knowledge of leadership and management methods, models, and practices
- Effective leader of people who has a can-do attitude and is a strong manager of resources
- Skill in defining program objectives and establishing information technology standards, policies, and budgets (both programmatic budgeting operational budgeting)
- Skill in managing the work of others, including leading and motivating staff
- Preparing and administering performance reviews, including professional development planning
5
Services Program Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a services program manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services program manager
- Cross functional collaboration to address customer issues on timely basis
- Create a working environment that is conducive to individual growth, high performance, is challenging and rewarding
- Plans, assigns, reviews, evaluates and supervises the work of supervisory staff and other assigned staff
- Provides managerial direction and guidance to supervisors in the delivery of services to carry out agency goals in accordance with federal, state and local policies and mandates
- Provides leadership in the development, implementation, and oversight of program goals and work plans and assures the quality provision of services
- Leads in the planning, development, implementation and evaluation of program policies and procedures
- Continually evaluates and improves program quality and effectiveness
- Serves on state, regional, local and internal workgroups and committees
- Works in collaboration with other department managers and community partners to coordinate program development, agency goals and services designed to meet client and community needs
- Collaborates with the CPS Program Manager to ensure consistency and continuity of service delivery and case transition within Child Welfare
Qualifications for services program manager
- Or Master's degree in Computer Science or Information Systems to include 3+
- At least 5 years' experience managing large software projects including problem
- Customer Obsession - Leaders start with the customer and work backwards
- Ownership - Leaders are owners
- Bias for Action - Speed matters in business
- Are Right a Lot - Leaders are right a lot