Service Writer Job Description
Service writer
provides accurate product attribute information across all product lines for use in external and internal ERP systems.
Service Writer Duties & Responsibilities
To write an effective service writer job description, begin by listing detailed duties, responsibilities and expectations. We have included service writer job description templates that you can modify and use.
Sample responsibilities for this position include:
Create, deliver, and/or manage service manuals / user documentation for product releases and/or based on internal requests
Research, interpret, analyze, and write by interpreting technical source information and determining appropriateness for inclusion into documentation and other content development
Work closely with subject matter experts (i.e., development team, service team, product marketing, ) to learn and leverage core content and build effective learning programs
Understand and communicate concepts quickly and accurately
Assist drivers
Ascertains mechanical problems and services by listening to customer's description of symptoms
Prepares Work Orders (WO) by validating discrepancies describing symptoms, problems, and causes discovered, repairs and services required
Maintains customer rapport by explaining estimates and expected return of equipment
Reports fleet in-commission rates, deadline report and deferred maintenance reports to the MEC supervisor
Maintains equipment records by recording problems and corrective actions planned
Service Writer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Writer
List any licenses or certifications required by the position: I-CAR, ASE, EIT, IAT
Education for Service Writer
Typically a job would require a certain level of education.
Employers hiring for the service writer job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Education, Technical, Engineering, Communications, Associates, Business/Administration, Writing, Journalism, Computer Science
Skills for Service Writer
Desired skills for service writer include:
Automotive technology Service Advisor Certification is desired
BMS system
All other product information
Dockmaster system
Microsoft Windows XP components
Product updates
Warranty alerts
Basic car functions
Characteristics
Insurance procedures and requirements
Desired experience for service writer includes:
Continuously investigating ways to leverage current and emerging technology to better serve client by accurate and timely data reporting
Minimum of one year of experience as a service writer
Minimum two years of experience as an automotive mechanic
A minimum of one year experience working with a maintenance record system, reporting and data management
Two years training at a technical school is preferred
Ability to identify mechanical issues with vehicle and equipment components
Service Writer Examples
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Service Writer Job Description
Job Description Example
Our growing company is hiring for a service writer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service writer
- Schedule training classes for the end users when they arrive in McMurdo
- Ascertains automotive problems and services by listening to customer's description of symptoms
- Prepares Work Orders (WO) in conjunction with the work order planners by, validating discrepancies describing symptoms, problems, and causes discovered, repairs and services required
- Maintains customer rapport by explaining estimates and expected return of vehicle
- Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease
- Respond to customer inquiries regarding billing and scheduling
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with an emphasis on details and accuracy
- Provide Network Services Diagrams to reflect changes in network services, and monthly status and performance reports - Provide documentation showing procedures followed while completing changes for Infrastructure Assessment and Test Environment
- The Express Service Writer will visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customers
- Booking appointments for our mechanical department
Qualifications for service writer
- Must be able to lift, bend and stoop to accomplish job tasking
- Critical problem-solving and decision making ability
- Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working in extreme outdoors weather conditions
- Must be able to use sound judgment and possess solid decision making ability to quickly, safely and effectively solve problems
- Must have computer experience and be able to learn and utilize (Maximo) work order, telematics, fuel issue and timesheet software programs
- Must be able to professionally and effectively communicate both orally and in writing to management, staff, colleagues and Program Officials
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Service Writer Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of service writer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service writer
- Coordination of work flow from the office to the shop floor with internal departments
- Troubleshooting customer concerns
- Administration of various office tasks
- Research, interpret, analyze, and write by interpreting project plans and requirement specification and determining appropriateness for inclusion into documentation and other content development
- Work closely with subject matter experts (i.e., development team, product marketing, ) to learn and leverage core content and build effective learning deliverables
- Follow established style and content standards
- Work with source controlled documents and an electronic document management system
- Proactively identify ways to improve internal processes, templates, style guides, and usability of our documentation set
- Keep and incrementally improve pathways of communication with all stakeholders
- Write and edit internal documents such as plans, reports, procedures, and instructions
Qualifications for service writer
- Must be able to work various nonstandard hours to accommodate different client time zones while in Centennial office
- At least 1 year of progressively responsible experience in an administrative function
- Confers with and questions vehicle operators to conduct an initial assessment and determine the nature of a vehicle's mechanical and operational problems and service needs
- Prepares manual and computerized work orders documenting vehicle damage, detailing problems, and describing service needs for use by automotive mechanics in making diagnostic analyses
- Completes manual and computerized forms to track the delivery of vehicles to trades personnel or to vendors for needed repairs and service and to monitor the status of repairs and estimated completion date
- Closes out work orders upon completion of repairs, noting repairs made and entering data from work orders onto the Vehicle Management System (VMS) to update computerized vehicle records
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Service Writer Job Description
Job Description Example
Our company is growing rapidly and is hiring for a service writer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service writer
- Edit the work of peers
- Participate in Agile teams
- Develop or maintain service information from product design documentation and information provided by subject matter experts in the
- Assist subject matter experts (SMEs) in creating knowledge articles, info graphics, and videos to answer common customer questions
- Build answer flows using standard templates within the knowledge repository
- Publish and make visible ‘trending articles’ on the knowledge portal’s landing page
- Maintain a hopper of ‘content recommendation’ requests, prioritize based on frequency of the questions and work with SMEs to get content created
- Review and revise existing content working with SMEs based on user requests
- Help with creating training material related to new knowledge content / new product introductions
- Assist with Service Coordinator duties as necessary
Qualifications for service writer
- Maintains automotive records by recording problems and corrective actions planned
- Notifies vehicle operators when vehicles are ready for pick-up
- Verifies with automotive technicians that vehicles have been serviced for scheduled preventive maintenance and inspected by appropriate supervisors
- Completes and updates computerized records for the Preventive Maintenance Program (PMP)
- Prepares daily work reports providing management with a status of all vehicles in the garage facility including vehicles to be serviced, status of work required per work order and completed and closed out work orders
- Conduct a yard and facility check of vehicles
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Service Writer Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of service writer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service writer
- Primary responsibility is to write and/or revise, edit and release Service Bulletins and Service Letters for In-Flight Entertainment (IFE) and Cabin Services systems, components and test equipment using FrameMaker, Corel Draw and Adobe Illustrator
- Flexible to work anytime and must have a tenacious work attitude
- Should be able to work as a team member
- Should be able to handle varied tasks
- Create repair orders
- Performs a wide range of complex duties
- Generates Maximo work orders and ascertains materials availability
- Prepares Work Orders (WO) by describing symptoms, problems, and causes discovered, repairs and services required
- Maintains customer rapport by providing expected time of return for equipment
- Reports fleet in-commission rates, deadline reports, and deferred maintenance reports to the VMF supervisor
Qualifications for service writer
- Expertise with Adobe FrameMaker and strong Microsoft Office skills
- Demonstrated success in working in a highly collaborative, team-oriented environment
- Bachelor’s degree (or equivalent experience) in technical communications or related field
- Five years of experience in technical content development and delivery in a healthcare environment
- Experience working in a highly regulated quality control and product release system is a plus
- Experience working with electrical, mechanical, and software engineers is a plus
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Service Writer Job Description
Job Description Example
Our growing company is looking for a service writer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service writer
- Updates job knowledge by participating in educational opportunities, responsible for reading manufacturers' publications
- Must be able to train operators of light vehicles (pick-up trucks and tracked equipped pickup trucks)
- Answers telephone in a prompt and professional manner
- Serve as key customer contact to promote quality customer service within field service
- Assesses customer needs, gathers pertinent information, and opens work orders
- Develops estimates and repair plans with the help of a service supervisor, by determining the length of repair based on parts and labor availability
- Works with the Service Supervisor to schedule field service job assignments
- Invoices work orders in a timely and consistent manner
- Delegates effectively and regularly with solid support and follow through
- Carry work order from start to finish, to include Warranty Administration
Qualifications for service writer
- Minimum three (3) years of experience in vehicle/equipment operation
- Valid, unexpired U.S. Vehicle Operators License required
- Must have computer experience and be able to learn and utilize (Maximo) work order and timesheet software programs
- Promote the overall appearance of the shop by maintaining a clean and orderly department
- Multi-lingual speakers preferred
- Internal/external customer satisfaction/FANS