Recovery Manager Job Description
Recovery Manager Duties & Responsibilities
To write an effective recovery manager job description, begin by listing detailed duties, responsibilities and expectations. We have included recovery manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Recovery Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Recovery Manager
List any licenses or certifications required by the position: PMP, DR, ITIL, CBCP, BCP, BLS, BCI, CISSP, DRI, AWS
Education for Recovery Manager
Typically a job would require a certain level of education.
Employers hiring for the recovery manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business, Computer Science, Finance, Engineering, Management, Accounting, Information Systems, Business/Administration, Information Technology
Skills for Recovery Manager
Desired skills for recovery manager include:
Desired experience for recovery manager includes:
Recovery Manager Examples
Recovery Manager Job Description
- Risk assessment and mitigation
- Measure ongoing project activity
- Monitor project against plan, and ensure corrective action when necessary
- Provide feedback, coaching and mentoring to internal staff vendor representatives to improve audit results
- Work closely with SAG Account Managers, Relationship Managers and the Vendor team at CDF to execute on distressed accounts
- Execute on all asset recovery logistics with applicable external service providers (e.g., repossession companies, bailiffs, external legal counsel, auctioneers) against budget and effectively troubleshoot unforeseen issues/problems that may arise
- Facilitate the inspection and removal of repossessed collateral under repurchase with vendors from CDF storage locations
- Engage with guarantors to negotiate reasonable settlements on post-recovery shortfall amounts and/or collaborate with SAG team/external counsel in executing legal strategy of asserting and enforcing legal claims
- Work on special projects tied to the goals and objectives of the role that primarily focus on process simplification and enhanced data analysis/reporting
- Coordinate/compile & report on all data, metrics and outcomes relevant to the role, as routinely required and otherwise mandated by SAG Manager
- Requirements Analysis – product and business requirements
- Technical skills – Server O/S, working knowledge of Active Directory , general IT knowledge (networking, database administration), application troubleshooting
- PowerPoint and Excel skills – reporting and metrics
- Bachelor's Degree with 4+ years experience in a finance, banking, or risk environment
- Asset recovery/insolvency background
- Credit and/or portfolio management experience
Recovery Manager Job Description
- Establish strong collaborative relationships with existing consumer and family organizations, such as local NAMI and Mental Health American chapters
- Communicate plan information, clinical policies, data analysis, program evaluation, and other key topics to and with consumers and consumer organizations
- Through collaboration, training, and consultation with other staff, promote a culture where the consumer’s unique recovery goals, needs, point of view and preferences are recognized, respected, and integrated into treatment, rehabilitation, and community self-help/mutual support activities
- Participate in the Consumer Advisory Board meetings
- Participate with State Contractor to coordinate the consumer satisfaction survey
- Understanding Regulatory requirements and communicating these requirements throughout the technology organisation
- Business impact assessments and analysis
- Business and technology resilience planning (strategies and solutions) - partner with Enterprise Architects, Project and technology teams to design and implement resilient and fit for purpose technology solutions
- Business and technology resilience plan testing - development and planning of testing strategies including support to execute complex test scenarios up to and including partial and full site failovers
- Reviews and assessments including identification of gaps in current technology resilience capability and assisting in driving improvements in the implementation of the framework across technology services
- 10+ years of project management and release management
- Managing all risks related to business continuity for your businesses and ensuring the right level of visibility and action
- Can articulate thoughts clearly listen to and consider others’ ideas
- Relevant professional qualification preferable (ACA/ACCA/CIMA and ideally JIEB)
- Relevant technical and management experience at a similar level/ in a similar role
- Ability to develop and maintain an in-depth technical knowledge
Recovery Manager Job Description
- Experience of a range of sectors or specific expertise in a broad market sector
- Previous experience in or exposure to complex stakeholder environments is desirable
- Flexibility in working location due to the varied location of our clients (within the UK)
- Manage large to moderate-sized backup and recovery engineering projects or initiatives within project commitments
- Manage team personnel issues, including hiring, motivating, career development/enrichment, performance and salary review, disciplinary actions, terminations
- Responsible for resource allocation as it relates to personnel
- Improve enterprise quality and availability of backup and recovery engineered infrastructure components
- Improve backup and recovery engineering team productivity and execution with continued deployment of IT Infrastructure Library (ITIL) common processes, interfaces, tools and automation
- Remediate deviation of process for its particular division/department
- Point of contact for all Major Incidents ( MI)
- Should possess strong execution skills
- Bachelor's Degree with 7+ years’ experience to include underwriting/account management, restructure, turnaround, and/or workout experience in equipment finance
- Position location may be in Texas, Chicago, or Connecticut
- 5-7 years of experience in backup and recovery architecture, engineering, or operational domains
- Engineering experience with large scale, complex, multi-gigabyte Data Center backup recovery solutions
- Management and maintenance of backup/storage solutions
Recovery Manager Job Description
- Preparing clear and concise reports detailing methodology, assumptions, issues and options for all stakeholders involved
- Synthesizing results of financial statement analysis and other information and translating that into clear guidance for stakeholders
- Preparing integrated financial models comprising balance sheets, income statements and projected cash flow statements
- Building and cultivating a network of referral sources and participating in business development and client targeting activities, including preparing and delivering pitches and proposals
- Attending marketing events in order to promote the services offered by the Firm and support the growth of the practice
- Acting as a mentor for staff members within the team by providing them with training and coaching on engagement related (both technical and non-technical) business development skills
- Develop and implement Fraud Operations operational programs to motivate associates and stimulate a high sense of fraud decisioning awareness, business ownership and urgency
- Ensure compliance with operational instructions and federal regulations
- Assist in the development and execution of improvements in policies and procedures
- Ensure a high level of client/customer satisfaction, client relations and quality standards
- Monitor the workload per Severity level
- The candidate should be energetic, self-starters, can demonstrate problem solving skills, has excellent people management , co-ordination and communication skills
- Bachelor's or master's in computer science, information technology, business, or a related field, depending on position level strong analytic and decision making abilities
- 5+ years working experience in IT disaster recovery management within a mid/large sized organization
- Working knowledge of ITIL or similar services framework specific to problem and change management, configuration management, and issue management
- Superior written and spoken communications skills
Recovery Manager Job Description
- Manage team schedule adherence, call quality and productivity in support of business targets
- Interface with fraud strategy team
- Analyze department performance and report out to Senior Leadership on a monthly basis
- Proactively identify and implement strategies to improve quality and productivity
- Be able to provide subject matter expertise on Fraud Operations issues/situations when required
- Establish goals, plans and assignments for direct reports to achieve the Fraud Operations team goal
- Reviews historical payment information to determine accuracy of reimbursements
- Reviews potential underpayments and identifies true underpayment activity
- Notifies appropriate third party of potential underpayment
- Manages personal workload of accounts flagged for potential underpayments
- Expert level skill in Visio, PowerPoint, Excel and MS Office package
- Competent presentation and interpersonal skills meeting the needs of all levels within the organization
- Demonstrated success as a self-starter
- Strong problem-solving skills using a methodical approach
- Ability to work under intensive deadlines
- CA/CPA designation