PC Technician Job Description
PC technician
provides support on complex hardware and operating system software and typically involves certified systems engineers when additional support is needed.;.
PC Technician Duties & Responsibilities
To write an effective PC technician job description, begin by listing detailed duties, responsibilities and expectations. We have included PC technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Installing and maintaining hardware and peripheral components such as monitors, keyboards, printers, on user's premises
Loading specified software packages such as operating systems into computers and conducts upgrades
Install various types of equipment and systems such as personal computers, printers, internal TV information systems
Entering commands and observes system functions to verify correct system operation
Responding to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
Instructing users in use of equipment, software, and manuals
Remote user support over phone and PC
Recommending or performing minor remedial actions to correct problems
Providing on-call support when needed
Mobile device management & support
PC Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for PC Technician
List any licenses or certifications required by the position: CE, CCNA, SSCP, IAT, IA, NW, PC, MCP, LAN, OS
Education for PC Technician
Typically a job would require a certain level of education.
Employers hiring for the PC technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Technical, Computer Science, Communication, Associates, Computer, Networking, Math, General Office, Oral Communication
Skills for PC Technician
Desired skills for PC technician include:
Windows Operating Systems
Bachelor's degree in Computer Science would be
Equivalent combination of education and experience * Current CompTIA A+ Certified Required
Operating systems
Internet security and data privacy principles
Standards
Current network protocols
Printers
Basic multimedia systems
Email applications
Desired experience for PC technician includes:
Assisting in the basic network administration and support
Preparing accurate estimates of work effort required for project completion
Communicating with Network Manager regarding project status, time estimates and short and long range goals
Investigates information, network, and communications needs of users
Uses appropriate ticketing system to track work
Performs installations, relocation, and re-installation any other related requests (Adds/Moves/Changes)
PC Technician Examples
1
PC Technician Job Description
Job Description Example
Our growing company is looking for a PC technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for PC technician
- Manage daily inbound and outbound shipments
- Unboxing of new computer equipment including laptops, desktops, and tablets
- Setup and configuration of equipment
- Installation and configuration of software applications including MS Windows 7, MS Windows 10, MS Office, MS Outlook, and numerous in-house applications
- Some telephone communication with customers
- Some support using remote control tools for assisting with backups and minor troubleshooting
- Responsible for completion of multiple systems on a daily basis with STRONG attention to detail
- Ability to work in a diverse team atmosphere with strong communication skills and a willingness to learn is a plus
- Perform laptop upgrade and Operating System upgrade to Windows 10 for the end users
- Follow technical script to perform duties as assigned
Qualifications for PC technician
- Must have at least 1 year of experience in desktop support and administration, minimum 3 years preferred
- Basic understanding of network technologies such as ethernet, switched ethernet
- Use of personal car may be required
- After hours support and maintenance, on-call duties and on-mountain work assignments are required
- Resolve calls that have been escalated in the Call Tracking system
- May be required to create software images
2
PC Technician Job Description
Job Description Example
Our company is searching for experienced candidates for the position of PC technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for PC technician
- Troubleshoots network printers and replaces ink cartridges
- Provide high level of customer service to all end users
- Perform basic technical troubleshooting as needed for any hardware or application issues
- Respond to IT Help Desk calls
- Troubleshoot connectivity issues for employees
- Build out and configure new pc’s
- Troubleshoot Desktop/Laptop hardware, software and peripheral problems
- Troubleshoot printer problems
- Responsible for new user setup and maintenance
- Perform configuration changes to Desktop/Laptop environments as required
Qualifications for PC technician
- Hardware and Software procurement and disposal
- Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients
- Experience with assorted desktop hardware and components
- 6 months of technical support experience required
- Experience with Windows OS, PC/laptop hardware and application support
- Candidates must have a strong technical aptitude as well have a high customer service focus
3
PC Technician Job Description
Job Description Example
Our company is hiring for a PC technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for PC technician
- Maintain PC policies as needed
- Maintain inventory as needed
- Test and clean used hardware
- Distribute and retrieve miscellaneous hardware
- Perform other IT duties as required
- Image devices
- Manually reload and troubleshoot if issues arise
- Desktop builds and installs (hardware & software)
- Configure and install end users PC's
- Update all PCs and Laptops that were previously missed
Qualifications for PC technician
- Attendance and reliability is a must
- In-depth knowledge of desktop and laptop computers internal computer systems
- Proven experience working in a fast-paced, hands-on team environment handling tasks/assignments which are moderately complex in nature
- Demonstrated judgment in resolving problems and making routine recommendations
- Must be able to lift/move PC’s, monitors and related PC equipment
- Minimum of one year of computer hardware experience
4
PC Technician Job Description
Job Description Example
Our growing company is looking to fill the role of PC technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for PC technician
- Comply with company quality standards to ensure sound electronic data records
- Delivery imaged machines to end users
- Verify all end users machines are properly running
- Re-Image PCs
- Perform post image testing
- Support end users in Windows 10 functionality
- Travel between work sites
- No budgetary responsibility
- Disposal of out dated hardware
- Performing tier-two level technical support for software and hardware issues in an effort to maintain productivity
Qualifications for PC technician
- Be able to lift up to 40 lbs several times a day
- Be able to stand for the majority of the working day
- Willing to take instruction from supervisor and team members
- CompTIA and/or Microsoft Certifications
- Familiar with hardware and software support
- Experience in a Help Desk support role
5
PC Technician Job Description
Job Description Example
Our company is growing rapidly and is looking for a PC technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for PC technician
- Conduct scheduled and requested maintenance on hardware and software in an accurate and timely manner
- Administer patches and upgrades as necessary when required utilizing systems upgrading systems when available
- Address help desk questions and work with others to answer questions or concerns
- Install, configure, repair computers systems and other peripherals (hardware & software)
- Assist with installing, operating and maintaining network services - routers, wireless access points, switches, modems and other network devices following technical plans
- Assist with installing or repairing Servers with standardized applications and networking software, diagnosing and solving problems that develop in their operations
- Respond to user questions and explain the operation of network applications and equipment
- Assist with other clerical and office related work
- Resolve request/issues remotely via phone support, IM, or email
- Assist with maintaining up-to-date documentation within service desk knowledge base
Qualifications for PC technician
- Ability to establish and maintain effective working relationships with managers, supervisors, and fellow employees
- Experience with Microsoft Windows 7, Windows XP and MS Office
- Has worked on maintaining servers is a huge plus
- Effective and responsive communicator
- Associates Degree in a computer related field and a minimum of one year of PC support experience is required
- Must be ITIL foundations certified within 180 days of employment