PC Network Support Tech Job Description
PC network support tech
provides a full range of complex systems support services including, but not limited to, functions associated with PC, LAN/WAN, applications, and general support.
PC Network Support Tech Duties & Responsibilities
To write an effective PC network support tech job description, begin by listing detailed duties, responsibilities and expectations. We have included PC network support tech job description templates that you can modify and use.
Sample responsibilities for this position include:
Receiving, tracking, loading image and shipping of personal computers
Installing needed OS software for computer specific request
Provides technical support for computers and associated networks
Instructs and assists users in the use of personal computers and networks
Rolls out Cisco phones to the desktop
Cisco Call Manager, VOIP experience required
Completes paperwork and other tasks needed to satisfy Security requirements
Reviews the trouble ticket queue to identify issues that need to be addressed
Works with engineers to resolve support issues, escalating to proper personnel where appropriate
Connect personal computers and terminals to existing data networks
PC Network Support Tech Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for PC Network Support Tech
List any licenses or certifications required by the position: IAM, CCNA, HP, IAT, DOD, CE, MCSA
Education for PC Network Support Tech
Typically a job would require a certain level of education.
Employers hiring for the PC network support tech job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Associates, Science, Education, Administration, Computer Science, Information Technology, Information Systems, Computer, Information Science
Skills for PC Network Support Tech
Desired skills for PC network support tech include:
Complete acquaintance with and understanding of the general and detailed aspects of the job
Job
LAN and conference room environments
Their practical applications to problems and situations ordinarily encountered
WAN
IOS devices
Microsoft Service Center Configuration Manager function and support
VPN remote access
Environmental monitoring tools
Microsoft Operating systems and windows networking
Desired experience for PC network support tech includes:
Maintain network diagrams, circuit records, and trouble logs
Investigate information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases
DoD 8570 certification (Security+) and A+ Certification
Install, service, and repair personal computers and install approved software
Replace aged devices in response to Enterprise Refresh schedule ensuring all data and authorized programs are migrated to new asset
Decommission returned systems for disposal or reuse based on equipment lifecycle and condition
PC Network Support Tech Examples
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PC Network Support Tech Job Description
Job Description Example
Our company is growing rapidly and is hiring for a PC network support tech. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for PC network support tech
- Provides some limited printer support
- Works and provides updates for trouble and request tickets
- Follows established policies and procedures in filling these requirements and provides suggested updates and improvements where issues are seen
- Escalate questions and concerns to lead and manager
- Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements
- Maintains service ticket/requests logs documenting all actions taken to include issue resolution prior to closing ticket
- Escalates issues and problems that are outside of normal guidance and activities to management
- Decommissions returned systems for disposal
- Explain Enterprise guidelines\standards to assist customers in selecting the appropriate hardware\software to meet business requirements
- Maintain service ticketequests logs documenting all actions taken to include issue resolution prior to closing ticket
Qualifications for PC network support tech
- Familiarity with hardware components such as video cards, hard drives, network adapters and motherboards
- Troubleshooting, diagnosing, repairing, installing, maintaining, and upgrading computer and printer hardware, and provide secondary support for VOIP technology and networks
- Install, configure, maintain, and troubleshoot computer and printer hardware in accordance with program Service Level Agreements (SLAs)
- Coordinate PC refresh assignments and track through completion
- Bachelor's degree in Computer Science- 5 years computer hardware troubleshooting and repair experience in a work place environment
- Program and configure new VoIP telephone and voicemail service
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PC Network Support Tech Job Description
Job Description Example
Our growing company is looking for a PC network support tech. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for PC network support tech
- Instruct users in the use of telephones and related PC software
- Perform patching as required to establish network connectivity for voice services
- Lead and/or contribute to projects such as equipment refresh or employee moves
- Explains Enterprise guidelines\standards to assist customers in selecting the appropriate hardware\software to meet business
- Organize & prioritize assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements
- Escalate issues and problems that are outside of normal guidance and activities to management
- Provides technical support for Windows and Linux based desktop computers and associated networks
- Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management to ensure smooth operation of PC computing environment
- Installs, troubleshoots, services, and repairs PC hardware and software components, telephones, cables, and connectors to including desktop PCs, thin and zero client devices and associated peripherals
- Assists users in the use of personal computers and devices
Qualifications for PC network support tech
- Experience installing voice and data cabling
- Prior experience in a large campus environment and in a customer-facing support role
- Ability to work in a dynamic team-oriented environment, demonstrate teamwork and initiative
- Ability to function productively in the face of new assignments and the re-prioritization of existing assignments
- Bachelor’s Degree in Information Technology and 8 years related experience
- Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets
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PC Network Support Tech Job Description
Job Description Example
Our company is hiring for a PC network support tech. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for PC network support tech
- Installs, replaces and services zero and/or thin client computing devices
- Installs, troubleshoots, services, and repairs PC hardware components, software, telephones, cables, and connectors
- Assists users in the use of personal computers and networks
- Organizes and prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements
- Replaces aged devices in response to Enterprise Refresh schedule ensuring all data and authorized programs are migrated to new asset
- Demonstrates the ability to coordinate with peers within related IT support departments to troubleshoot and resolve problems
- As directed, executes tests on new services\products
- Handle all end-user support calls regarding PC's and Applications
- Setup and install, on end user's desks all new PC's, Thin Clients and printers
- Repair and Upgrade all existing company PC's when necessary following approved procedures
Qualifications for PC network support tech
- Associates degree or other 2 year technical degree with 1 year of relevant experience, or in lieu of a degree, 3 years of relevant experience may be considered
- 1 to 3 years of experience working in a technical environment (help desk, desk top support)
- Associates degree or other 2 year technical degree with 3 years of relevant experience, or in lieu of a degree, 5 years of relevant experience may be considered
- 3 to 5 years experience working in a technical environment (help desk, desk top support)
- Additional certifications - Network+, A+
- Associates degree or other 2 year technical degree and 1 year of Windows Desktop Administration
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PC Network Support Tech Job Description
Job Description Example
Our growing company is hiring for a PC network support tech. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for PC network support tech
- Make sure all equipment is properly labeled
- Phone system support including all Phone reporting and monthly backups
- UPS Outgoing Package Processing Coordinator
- Clean back room in computer department maintaining orderliness and balance
- Occasionally drive to local computer store to pick up computer components
- Light research and development projects which may include internet technologies and VB programming
- Run errands outside of office to pick up various IT supplies
- Occasional offsite PC Setup or repair
- Document Network Infrastructure in Visio
- Position requires excellent communication skills and patience with customer
Qualifications for PC network support tech
- CompTIA A+ Certified and HP Professional, Dell Certified
- Experience with installation of sector layer 1 software applications
- Must be able to lift and carry desktop computers and peripherals
- AA or other 2 year technical degree in related discipline and 3 years of related experience or 6 additional years of related applicable work experience may be substituted for degree requirement
- Experience in IT operations, process management, and/or service delivery preferred
- Proficiency with the use of Microsoft Office Suite
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PC Network Support Tech Job Description
Job Description Example
Our company is growing rapidly and is looking for a PC network support tech. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for PC network support tech
- Support a user environment between the hours of 7pm to 4am
- Performs basic PC configuration
- Maintains trouble ticket logs
- Support a user environment during first shift
- Health Plan
- Savings Plan
- Additional benefits
- Install, troubleshoot, service, and repair PC desktops and workstations, printers, peripherals, and related PC software under guidance of IT staff, Security compliance and procedures and policies
- Provide new installations, sanitizations, testing and special projects as needed
- Provide support to users and troubleshoot/resolve problems
Qualifications for PC network support tech
- Proven experience with hardware components such as video cards, hard drives, network adapters and motherboards
- Associates degree in Computer Science, Information Technology, or similar discipline (or other 2 year technical degree) and 1 year of work experience in a PC Technical Support role
- Must have experience supporting large (enterprise) user populations in a secure environment
- Must hold a Security+ certification, or have the ability to obtain one within 6 months of hire
- Current DoD Top Secret level security clearance is required
- Associates degree in Computer Science, Information Technology, or similar discipline (or other 2 year technical degree) and 3 years of work experience in a PC Technical Support role