Operational Manager Job Description
Operational Manager Duties & Responsibilities
To write an effective operational manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operational manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Operational Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operational Manager
List any licenses or certifications required by the position: OFTEC, PASMA, IPAF, ITIL, ACE, ISO, BCM, OE, ASQ, BCI
Education for Operational Manager
Typically a job would require a certain level of education.
Employers hiring for the operational manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Engineering, Finance, Accounting, Management, Education, MBA, Business/Administration, Technical, Economics
Skills for Operational Manager
Desired skills for operational manager include:
Desired experience for operational manager includes:
Operational Manager Examples
Operational Manager Job Description
- Utilizes effective tools and resources to dive deep into identified client irritants and process efficiency/effectiveness gaps
- Leverages extensive network of internal and external business contacts to ensure consistent sharing and implementation of best practices across the enterprise
- Acts as a SME, as required in the development of training materials for End to End Servicing Transformation Program
- Supports the creation of flexible straight through process for clients through client centric sales and service process to maximize benefits and realization of Card Operations future state
- Supports design, build and testing work within CCSA by ensuring business and usability requirements aligned to maximize organization benefits
- Identify opportunities to ensure delivery of Card Operations benefits
- Partner cross-functionally to implement solutions and develop required change leadership components including launch plans and elements (training and communication to ensure execution excellence
- Develops and leads proper routines and communication with internal and external partners
- Responsible for the delivery of services (cost, quality, time) within own area
- Provide competence to Engagement Practices for pre-sales and key people for Core-3 roles
- Strong Excel skills and ERP (Oracle, SAP, PeopleSoft, ) experience required
- Business Analyst[BA] - Interacting with the dynamic group of stakeholders to understand how our support offerings, business model and technology work together to support our staff and our customers
- Project Manager [PM] - Running a project from conception through closure to ensure the intended benefits are delivered for our staff and our customers
- 5-7 years of recruitment and previsous staff management preferred
- Ability to work independently collaboratively within a global matrixed organisation to deliver results
- Oversee the green-lighting, budgeting, re-forecasting, tracking and reporting of key Local Acquisition marketing and origination costs
Operational Manager Job Description
- Develop relationships with the key purchasing departments in order to understand demand changes, outlining possible consequences to them, and seeking to improve the quality of the forecasts
- Monitor KPIs and create future delivery projections for senior management and explain any variations to targets
- Actively manage and coach the operational planning team, setting objectives, providing feedback and supporting personal growth and development
- Ensure accurate creation and distribution of the reports which are used to identify any production constraints or capacity issues
- Educate partners in Sourcing, LOs, Purchasing, Supply Chain Integration (SCI) and other GSP teams on key processes/parameters, as needed
- Initiate/stimulate improvement of processes, tasks, procedures, reports etc, actively facilitating cross-functional alignment
- Lead/delegate leadership of GSP projects, providing support where required
- Contributes to the operational business relationship management of partner
- Resolves operational issues, which may require collaboration with cross organizational teams, in support of the partner requirements and sales requirements
- Conducts research, analyzes data, and presents findings to sales team to drive the revenue growth
- 5 - 7 years customer service/contact experience, preferably in a financial institution environment
- Team Leadership and Managerial experience essential
- Able to deliver persuasive impactful communication tailored to the level and experience of the audience
- Proven ability to determine what constitutes a successful team
- Exhibits courage by taking smart risks and encourages others to do so
- Understanding of demand/supply models, production forecast, purchasing practices, logistic terminology, and supply chain principles
Operational Manager Job Description
- Consults and advises on operational matters of low complexity
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations corporate policies
- Develop and implement operational policies and procedures in collaboration with the provider community and other key stakeholders
- Strategic and commercial acumen
- High quality written communications and analytical experience
- Capture new market requirements in order to support the solution roadmap and baselines elaboration
- Capture knowledge on competitors solutions and produce benchmarks and Vectors of Differentiation
- Develop Solution Offering, including system specification, roadmap and R&D programs
- Propose strategy orientations and evolutions, and Challenge internal choices versus competition trends
- Develop and update the Solution System Specification, per market segment
- At least 3-5 years’ experience with a financial institution or progressively responsible operations improvement experience and a working knowledge of financial and securities operations
- Excellent verbal and written communication skills, experience with MS Office, including a proven track record in developing and conducting interviews and presentations
- Strong consultative experience (Gap analysis, issue identification and resolution, relationship building, synthesis of ideas, diagnostic work, business process design, and business case development)
- Previous operational risk experience from financial institutions, banking or Big 4 Consultancies
- Bachelor’s degree in Safety, or an applied science field or demonstrated equivalent
- This is a safety management level position with 8 years of safety experience
Operational Manager Job Description
- Propose R&D programs with associated Business cases
- Provide the Region with the appropriate technical and commercial support and material to promote Solutions
- Create and maintain a solution technical and commercial pack for lobbying and pre-tendering activities
- Perform induction of commercial teams
- Support opportunity analysis, with competitiveness focus
- To improve profitability of the analysed business processes and to support the management at all levels in controlling the business risks
- To create measures together with functional management for risk reduction and for improving profitability and compliance (consultancy element)
- To plan and conduct audits, communicate the results to management and follow-up the implementation of the audit recommendations (changes)
- Intensive interaction with all levels of management and external partners of the Businesses
- To compile audit reports (English), which will be issued to the responsible Executive Board Member of the Group
- Candidate must possess a valid Driver’s License, with no suspensions or moving violations within the last 3 years
- A Certified Drivers Abstract is required to validate driving records
- CSP is required for this position
- OSHA 40 Hours required
- 7 years Medicaid or Health Plan experience required
- Experience working with MITA 3.0 framework including seven conditions and standards
Operational Manager Job Description
- The risk assessment and development of the Strategic and Annual Audit Plans
- To establish contact, maintain and expand relationship with the other Corporate Audit departments worldwide with the managers of local entities in the APAC region to share knowledge/experience
- Participate in pre-construction design and post-construction assessments for potential change/improvements to venues
- Assist with developing operational programs for each new attraction and park-wide area development project
- Partner with the Creative teams throughout design phase to ensure operational programs are adhered to
- Assist with reviewing design drawings from conceptual through shop production
- Assist with communication throughout design and construction periods back to key operating stakeholders across all operating departments
- Work with Creative teams to resolve design variances in the field during construction phases
- Prepare pre-opening staffing and non-labor budgets to support new venues operation
- Assist with commissioning and handover process as new venues come on line, including training and documentation development
- 3-5 years working experience in Supply Chain Management and related fields and/or industry
- T & C
- Flexible approach to duties
- Provide strategic and tactical support to Exco and Exco Direct Reports by being responsible for the delivery of internal projects / initiatives
- Experience with advanced analytics and modeling preferred
- Knowledge of operational risk & operational risk models