Managed Security Services Job Description
Managed Security Services Duties & Responsibilities
To write an effective managed security services job description, begin by listing detailed duties, responsibilities and expectations. We have included managed security services job description templates that you can modify and use.
Sample responsibilities for this position include:
Managed Security Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Managed Security Services
List any licenses or certifications required by the position: CISSP, CEH, GIAC, NSA, HBSS, CISA, CCSE, PMP, ITIL, SANS
Education for Managed Security Services
Typically a job would require a certain level of education.
Employers hiring for the managed security services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technology, Business, Technical, Education, Information Technology, Information Security, Management Information Systems, Intelligence
Skills for Managed Security Services
Desired skills for managed security services include:
Desired experience for managed security services includes:
Managed Security Services Examples
Managed Security Services Job Description
- You will be expected to use various tools to monitor, maintain and trouble shoot storage configurations end-to-end
- As an on-going focus on your Personal Development, you should use a Personal Development Plan (PDP) to highlight the areas you want to focus on to enhance your capabilities
- Provide qualitative/quantitative evidence of performance for each quarter on e-performance, recording Performance Notes throughout the year
- Clarity timesheets to be accurately completed by midday every Monday by the individual
- Fulfil the role of Security manager for MS HMG Custs, including annual reviews of RMADS
- Ensure stakeholders are responded to in a timely and professional manner
- Ability to act as a mentor and guide other employees
- Be responsible for driving, monitoring, and tracking client satisfaction, enrolments, renewals
- Support core cloud enablement / GBS channel offerings including IRIS, XFR/VMS, MSS/IES, and CIS/IAM
- Support TSMs and SIH on pursuits by providing subject matter expertise in competency / solution areas
- Bachelor’s degree in Network Engineering, Computer Science, or related field
- Proficient Technical Writing on Cyber Security
- Experience leading a team of security consultants, priorities and associated projects
- Experience negotiating and managing customer expectations
- Experience growing business through thought leadership and quality deliverables
- Experience with financial responsibilities strategy
Managed Security Services Job Description
- Be responsible for overall cost, solution quality, and deliverability (in working with the assigned Partner, Associate Partner, and Seller)
- Identifying and Investigating potential attacks and security risks on customer networks through the use of a SIEM alerting platform such as HPE ArcSight
- Documenting your findings and working with Level 2/3 analysts to notify customers within defined service level agreements
- Responsible for addressing underlying problems affecting of assigned clients
- Maintain/track client details using internal tools Heat Index
- Provide subject matter expertise to colleagues and projects outside of AMS Security Operations Center
- Investigate incidents using SIEM technology, packet captures, reports, data visualization, pattern analysis
- Provide subject matter expertise to colleagues and projects outside of SOC
- Provide protective monitoring of managed infrastructure using SIEM tools
- Participate and actively drive knowledge sharing with other Analysts , writing technical articles for Internal Knowledge Bases
- Experience managing large service operations and engagements
- Must have experience working in a Project Manager position with a proven ability to lead and deliver multiple projects at one time
- Experience in developing Proposals and Statements of Work
- Prior experience working within professional services/consulting fields
- Qualification in project management preferably PMI’s PMP or PRINCE 2 Certification
- 5 years experience project management and operations
Managed Security Services Job Description
- Drive operational quality, taking responsibility for SOC performance in assigned areas
- Information security policies and goals
- Log analysis and event traffic patterns
- Define requirements based on an intimate knowledge of specific market segments, target customers, and product category
- Lead and execute the strategy for security services that appeal to unique needs and requirements of enterprise customers, with an emphasis on the delivered customer experience
- Manage the entire product life cycle from strategic planning to tactical execution including business case creation, offering definition, materials development, pricing, delivery readiness, sales training and the overall performance of the offering in the market
- Work with local and regional offering management leadership and sales leadership around the world to understand and track the health and adoption of services and gather feedback
- Responsible for the go-to-market plan and enablement, working to ensure that sales, delivery, and channel teams have what they need to be successful
- Support sales by enabling business development and sales teams, supporting calls with key clients, and helping to identify opportunities to increase that success
- Assume lead and/or support role in assigned projects insuring they are delivered on time and within budget and to the satisfaction of the customer
- At least 3 years experience managing V7000 , SAN , TSM and SKLM platforms
- At least 3 years experience with the principles and best practices of storage system configuration management and an in-depth understanding of the role of desired configuration as part of a strategic organization deployment
- Ability, passion and desire to qualify and prioritise prospects and generate new opportunities through prospecting and networking
- Self-starter who is motivated and able to work with minimal supervision
- Constant desire to improve
- Undergraduate degree in information systems, computer science or engineering
Managed Security Services Job Description
- Create and update project and operational documentation and knowledge base articles
- Grow and nurture relationships with existing partner accounts
- Maintain a thorough understanding of partners in territory
- Extensive profiling (partner’s clients, industries / verticals covered, geographies of influence, internal staffing, internal decision-making, business model, types of solutions provided) will be key to success in the role
- Drive MaaS360 and Cloud identity within target partner prospects
- Manage a portfolio of services covering Cyber Security across financial services, retail and hospitality industries
- Specify market requirements through market research, regulatory engagement and dialog with customers and non-customers
- Create business cases for product investments and secure internal and external stakeholder buy-in
- Manage the products through the development lifecycle working with an agile engineering team to deliver rapid time-to-market
- Partner with internal marketing and sales teams to create successful product launches
- Advanced knowledge of of the preferred security technologies and willingness to undertake training on further technologies in alignment with business needs
- SIEM and/or MSSP Implementation and Tuning
- Processes skills
- Serving clients to professional standards
- The individual will possess strong customer facing skills, will be a self-starter and able to lead the delivery of projects
- Strong security background, demonstrable project delivery skills and experience of delivering information security consultancy services in the areas of information security management, programs and operations
Managed Security Services Job Description
- Analyze potential partner relationships and recommend partner strategy to deliver and drive security operations
- Participate in the entire cyber security product lifecycle, including pre-sales, RFP evaluation, response to Statement of Work, technical response, cost evaluation
- Contribute to pre-sales presentations to new clients and presentations for existing clients
- Create, manage, or contribute to customer presentations on managed cybersecurity services
- Conduct accurate cost estimates and perform ROI calculations
- Coordinate with professional services and product teams delivering solutions and integrating customers into managed services and operations
- Evaluate cybersecurity solutions performance by monitoring deliverables against contracts and service levels
- Assist in the management of problems and analysis of their root causes to improve service delivery
- Support sales as experts ("subject matter expert")
- Validate all statements of work (SOW - Statement of work) in comparison with our service descriptions
- Successful candidate should have a technical security background with a range of technical knowledge and skills relevant security-related qualifications
- Strong customer facing
- Must be well versed in the techniques that actors utilize to attack an organization and understand how to pull information from large data sets and how to structure information for reuse
- Should have an understanding of basic security concepts (this understanding should be used to collaborate and share information with an organization’s cybersecurity function)
- Ability to work in a leveraged environment with minimum of 3-5 clients
- Experience of using SIEM tools such as ArcSight, Splunk