Lead Support Analyst Job Description
Lead support analyst
provides consistent, quality End User Support for Oracle Financial and other financial business applications processes & tools.
Lead Support Analyst Duties & Responsibilities
To write an effective lead support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included lead support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Appropriately assists holding company and bank personnel in problem solving Fiserv Premier software and other third party software related issues
Schedules preventative maintenance on equipment to ensure smooth and error-free operation at all times with minimal down time
Review weekly for any new Fiserv Premier software patches
As needed make appropriate recommendations for additions or changes to software or hardware to IS Operations Manager
Develop automation scripts/tools to perform regular production tasks
Work with the country leads to plan KYC reviews for markets in APAC region
Participate in the country governance forums
Team lead for risk management plank(s) noted
Work closely with team to provide direction and learning
Manage relationship with suppliers / internal teams accountable for deliverables for risk management planks
Lead Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Lead Support Analyst
List any licenses or certifications required by the position: ITIL, ID, CSG, ISTQB, IIS, CFA, FRM, CCIE, SSL, ITSM
Education for Lead Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the lead support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Business, Computer, Engineering, Statistics, Mathematics, Economics, Industrial Engineering, Information Science
Skills for Lead Support Analyst
Desired skills for lead support analyst include:
DAC
Data warehousing
Financial and technical processes
Oracle Business Intelligence Enterprise Edition analytical application
RF scanner and printer technology
Reporting and related tools
Supporting Informatica applications
Tools and techniques
Wired and wireless network technologies
KYC / CIP / AML rules and regulations
Desired experience for lead support analyst includes:
Previous Financial experience required
Minimum of five (5) years related FISERV Systems experience and/or training
Intermediate-level knowledge of multiple programming / scripting languages
Lead on-call team
Over 4 years KYC experience, preferably in Corporate Investment Banking
Working knowledge of screening and research tools such as World-Check, OFAC, LexisNexis and Factiva
Lead Support Analyst Examples
1
Lead Support Analyst Job Description
Job Description Example
Our company is searching for experienced candidates for the position of lead support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for lead support analyst
- Monitors changes to applications and their operating environment
- Provides application support input with regard to SCM activities
- Apply knowledge of key business unit processes, systems, and initiatives
- Review warfare doctrine
- Provide support to the Shared Services control process by partnering with Shared Services Leadership control owners within Shared Services Processes and Controls Excellence Team (CET) to maintain and continually monitor required internal controls and supporting documentation (Risk and Controls Matrices – RCM’s) to mitigate financial risks associated with transactions and processes managed within Shared Services
- Review and train control owners and appropriate SS leadership on intent and purpose of controls, both SOX and internal to drive ownership throughout SS
- Analyze compliance and governance activities within Shared Services including the Business Continuity Planning process, Risk register and the Certificate of Assurance process
- Coordinate all audits across Shared Services, including Internal Audits, CET (SOX), External Financial Audits, Regulatory (rate case) Reviews, in order to direct the question to the appropriate SS team ensure preparedness, timeliness in responses and that audit findings/suggestions are appropriate and implemented in a timely manner
- Responsible for supporting the end to end performance of Omni Channel eco-systems with a focus on IBM Sterling Commerce
- Collaborate with cross functional teams for timely problem resolution
Qualifications for lead support analyst
- Intermediate level knowledge of Oracle technologies
- Intermediate level knowledge of integration technologies, concepts, and application
- Intermediate level knowledge of database design, administration, and development
- Basic level knowledge of project management principles/methodologies
- 5 years’ experience in advanced
- Abila/Avectra netForum experience a plus
2
Lead Support Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of lead support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for lead support analyst
- Function as a team liaison and interface with all levels of management and the business user community
- Serve as mentor and training resource for other team members
- Evolve our standards and processes based on industry best practices and compliance standards such BJ’s SDLC SOX, PCI, and PII regulations
- Provide on-call support for OMS application
- Communicate problem solution and resolution to affected parties as appropriate and follow up with affected parties to close problem tickets
- Maintain working knowledge of supported CAD and PDM software and best practices
- Participate in testing and upgrade activities
- Approve and implement change requests
- Coordinate and drive works as it relates to Problem Management
- Respond to operational and security escalations quickly and effectively and manage any Major incidents that need Level 3 involvement
Qualifications for lead support analyst
- Willingness and persistence to investigate unfamiliar areas
- Gain in-depth technical knowledge of applications such as application infrastructure setup, application configuration, data sources and services connectivity
- Product Cost Controlling (CO-PC) and its integration with SAP PP (BOMs, Production Orders) and SAP MM (Material pricing (PIR) and Order Settlements
- B.E / BTech / MCA / Equivalent B.S
- Basic understanding of SAP development is required
- Voice Service and Support analyst with proven experience and strengths in problem resolution, customer service/management, and support
3
Lead Support Analyst Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of lead support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for lead support analyst
- Ensure any major incidents follow process and appropriate root Cause Analysis and Problem Management are performed including identifying trends, proposing long term solutions implementing solutions
- Provide technical leadership on projects, ensuring successful transition from infrastructure and design to production operational support
- Work effectively in a team environment, sharing technical knowledge, solutions, and recommendations
- Document processes and procedures clearly, thoroughly, and provide training
- Develop recommendations for integration of planning tools, shipboard systems, and technology to support team training for command, control, communication, computer and intelligence (C4I), and operational issues relevant to assigned warfare area (C2)
- Coordinate with numbered fleets, Type Commanders (TYCOM) and other training commands (Carrier Strike Group Four [CSG-4], Tactical Training Group Pacific [TTGP], Expeditionary Warfare Training Group Atlantic [EWTGL]) as required on matters relating to assigned area of warfare training (C2) in order to develop synthetic training scenarios, academic curricula, and individual training syllabi in support of Fleet training objectives
- Provide subject matter expertise as lead analyst to support identification, development and validation of requirements for assigned warfare area (C2) operations
- Develop recommendations for integration of planning tools, shipboard systems, and technology to support team training for command, control, communication, computer and intelligence (C4I), and operational issues relevant to assigned warfare area (Strike)
- Coordinate with numbered fleets, Type Commanders (TYCOM) and other training commands (Carrier Strike Group Four [CSG-4], Tactical Training Group Pacific [TTGP], Expeditionary Warfare Training Group Atlantic [EWTGL]) as required on matters relating to assigned area of warfare training (Strike) in order to develop synthetic training scenarios, academic curricula, and individual training syllabi in support of Fleet training objectives
- Provide subject matter expertise as lead analyst to support identification, development and validation of requirements for assigned warfare area (Strike) operations
Qualifications for lead support analyst
- Knowledge of TCP/IP, VoIP and WAN networks
- Familiarity and a proven track record leading pilot activities in a live/clinical setting with electronic Health Record systems, the associated HIPAA and FISMA privacy and security policies that must be addressed when handling Protective Health Information(PHI), Personally Identifiable Information(PII), and the requirements and processes for working Institutional Review Boards(IRBs)
- Bachelor's degree in a business, engineering or training related area and 2-5 years of related experience, or equivalent work experience
- Knowledge and experience in utility industry practices and/or professional training practices
- Experience and comfort with public speaking and conducting seminars/training programs
- Strong organization skills and ability to coordinate multiple tasks and deliverables
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Lead Support Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of lead support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for lead support analyst
- Run the daily/weekly/monthly tasks following the job log provided every day and update it when a task is completed
- Use the appropriate support tools (eg
- Participate in enhancement projects and become a support SME ready for go live, as assigned from manager
- Manage user expectations in line with agreed policies and process for incident tickets
- Drives Pri1 and Pri2 incidents to resolution and ensures required activities occur – communicate, escalate and collaborate
- Tests changes to applications and their operating environment
- Ensures technology management policies are adhered to
- Process Ad-Hoc simple report or set up requests or pass them to the head of support if they require special skills
- Reviews contingency documentation and recommends/performs updates
- You will work with the ADA DevOps Team to perform statistical modeling related to electric load forecasts and ad hoc analyses
Qualifications for lead support analyst
- Associates degree – Information Technology, Design Engineering, or related field
- General demeanor – Helpful, Organized, Team Player, Good Listener, Flexible
- Client relationship - Ability to work with internal and external customers
- Bachelor’s degree from an accredited institution in Information Systems / Computer Science or equivalent
- 5+ years of experience with Cisco IPT Technology
- Consulting experience with Cisco products
5
Lead Support Analyst Job Description
Job Description Example
Our company is looking to fill the role of lead support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for lead support analyst
- Ensure continuous alignment between Risk, Finance, FPO, CCAR, ALMT and BWE teams
- Lead operational meetings related to Production for CCAR, Risk and ALMT work streams
- Monitor incident details, including the Configuration Items affected for all ALMT, CCAR and Risk applications/ configuration items
- Work with infrastructure teams to escalate/resolve any infrastructure related issues related to ALMT, CCAR and Risk systems
- Monitor work demand from the customer
- Assist in forecasting work demand from the customer
- Assist in forecasting resource requirements to support the work demand forecast
- Develop estimates for work requested by or proposed to the customer
- Monitor the delivery of IT services to the customer to ensure they are delivered within budget, within schedule, and with customer satisfaction
- Provide direct IT services and support to the customer
Qualifications for lead support analyst
- Knowledge of integration with CRM tools, Live Chat, email
- Strong knowledge of Trunking, Protocols, Hunt group configuration and Call handler
- IP Telephony systems administration, configuration, and implementation preferably multi-vendor solutions
- Languages – exposure to Java and/or C/C++ based applications is a plus
- Understanding of Object Oriented programming languages ( Python, C++, Objective-C, Smalltalk, Delphi, Java, Perl, Ruby and PHP)
- Motivated, proactive and independent