IT Support Engineer Job Description
IT support engineer
provides expertise, installation, support and direction on client network issues including Active Directory, DNS, DHCP, security, virus prevention, email, and general network performance.
IT Support Engineer Duties & Responsibilities
To write an effective IT support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included IT support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Installing and configuring windows client workstations (Windows XP, Windows 7)
Follow directives when given from peers and management
Work well with geographically diverse teams and users
Own issues through resolution, escalating to appropriate support member/team when necessary
Keep leadership apprised of issues, status, and resolution, escalating when necessary
Occasional night and weekend work required overnight travel, 15-25%
Set up equipment for employee use, performs or ensures proper installation of cables, operating systems, mobile devices, or appropriate software
Maintain records of trouble tickets, daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Day to day management of back office task's (network monitoring, anti- virus, deployment, servers, update and patching )
IT Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Support Engineer
List any licenses or certifications required by the position: CLI, IOS, CCNA, MCP, MCSA, WAN, LAN, HP, MCITP, MCSE
Education for IT Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the IT support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Technical, Communication, Networking, Information Technology, Engineering, Education, Computer, Military, Associates
Skills for IT Support Engineer
Desired skills for IT support engineer include:
Handling all common network and Internet protocols
Active Directory
Scripting and process automation
Linux
VPN and local area network
DNS
Windows 7
Chips
Circuit boards
Desired experience for IT support engineer includes:
Ensure configurations and data backup of services and implement recovery from disaster
Manage the telephone and DECT system
Assist and manage IT task for Labs, Manufacturing and Warehouse
Supporting existing Automation infrastructure (Network switches, routers, wireless APs, firewalls, Server OS’, Client OS’, Server & client hardware, cabling infrastructure ..)
Supporting Automation infrastructure projects (installation of new networks, switches & switching, routers & routing, wireless networks/APs, servers, workstations, ..)
Installing and configuring Cisco network hardware (switches, routers, wireless access points and some firewall work)
IT Support Engineer Examples
1
IT Support Engineer Job Description
Job Description Example
Our company is looking to fill the role of IT support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT support engineer
- To work with the IT Helpdesk to resolve problems of our user base to implement change where required
- Provide a 1st line of support service that ensures all IT equipment and infrastructure is running to its optimum performance and that escalations are owned and managed appropriately
- Establish, review and continually raise the bar with regards to policies and the corresponding documentation
- Mentor and guide other IT peers across the globe at all levels, raising the bar both in the technical and non-technical aspects of the role
- Project Management including acting as a single point of contact for projects
- Carry out ad-hoc requests as and when required
- To draft, support, audit and move the bar with regards to standards and the corresponding documentation
- Provide employee onboarding and off-boarding support and activities including system imaging, account creation/termination, desk area setup, user system setup and new hire orientation
- Support front office logistics and processes change management, incident management, communications
- Provide customer support and technical issue resolution via e-mail, phone and other electronic medium
Qualifications for IT support engineer
- Ability to help lifting 100 pounds•
- Bending, stretching, reaching•
- Our sophisticated IT environment
- Ideally, you will be Microsoft certified MCSE, MCSA, MCP, MCITP
- Experience in procurement, inventory and asset management of IT equipment managing the IT life cycle
- Ability to identify and find a resolution for hardware issues on laptop and desktop hardware
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IT Support Engineer Job Description
Job Description Example
Our growing company is looking to fill the role of IT support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT support engineer
- Troubleshoot problems backing up and restoring with customer and take or suggest corrective action
- Log tickets, defects, enhancements with enough detail to be understood and resolved by others
- Perform timely escalation of support related issues to various departments for further analysis and resolution
- Work well in a team and provide team members support and guidance when required
- Effectively interact with other members of the team to provide solutions to complex technical issues
- Perform other duties as requested and within areas of expertise
- Install, troubleshoot, and maintain computer systems, printers, and other peripheral equipment
- Coordinate support of all IT related activities and initiatives
- Lead and motivate a team of technicians
- Provide guidance, assistance, coordination and follow-up on complex problems and insure resolution
Qualifications for IT support engineer
- The ability to evaluate new technology
- Full command of spoken and written English is required (please submit Curriculum in English)
- Telecom experience including VOIP / SIP troubleshooting and provisioning
- Knowledge of networking hardware including Cisco switches, HP and Aruba – LAN / WAN and Wireless
- Associate's degree or equivalent qualification in Information Technology or similar subject
- Some experience of providing end-user technical support
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IT Support Engineer Job Description
Job Description Example
Our company is growing rapidly and is looking for an IT support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT support engineer
- Independently diagnosing and resolving hardware or software faults
- Transferring and connecting IT equipment and cabling in server/patch rooms and office area
- Performing other tasks assigned by Supervisor
- Providing Proactive and Can Do approach in identifying and resolving IT related issues
- Actively participating in receiving, troubleshooting, resolving and/or triage and escalation of daily support incidents/requests received via ticketing system
- Managing complex issues through troubleshooting, determining the root cause, developing solutions, and owning the issues through resolution
- Installation and working knowledge of a variety of software applications
- Managing and supporting Voice/Video collaboration environments
- Managing and/or creating Group Policies in order to provide a secure, stable environment
- Facilitating local processes and/or metrics for monitoring local production servers and validate processes/monitoring is taking place
Qualifications for IT support engineer
- Experience in supporting desktop applications in LAN environment
- Building/imaging computers
- Mobile device support such as BlackBerry, iPhone and/or Android
- Ability to develop clear and concise documentation
- Must possess superior technical aptitude, written and oral English communications skills with the ability to interact with internal customers in a professional manner
- Ability to work in a collaborative, team based environment and be detail oriented
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IT Support Engineer Job Description
Job Description Example
Our company is hiring for an IT support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT support engineer
- Customer facing support for up to 200+ employees
- Telephone setup and deployment including moves, adds and changes, , cell phone and mobile device management (iPhones, Smart phones)
- Assisting and conducting project management responsibilities as assigned by Manager
- Availability for on-call support and off-hours maintenance outside of core business hours
- Providing a high level of customer service and satisfaction
- Cisco VOIP Administration
- Broker and Trading Floor Technology Support -New York and London-based IT Engineers will maintain trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support
- Work with IT Systems Engineers to configure, manage and maintain IT infrastructure, including network infrastructure, virtual and physical environment, server room environment
- Pro-actively identify and prevent customer issues by identifying problems through sound troubleshooting skills
- Take ownership and responsibility of helpdesk calls until closed or escalated – maintain high quality of helpdesk entries including accurate and detailed notes, category
Qualifications for IT support engineer
- Advanced level knowledge of Microsoft and Mac operating systems.Expert at administering, monitoring, and troubleshooting a number of cloud computing solutions including G Suite and Office 365
- In-depth knowledge of file sharing systems
- Candidate must have a valid California driver’s license and reliable transportation for periodic service calls to customers sites
- At least 5 years of experience in technical environment
- At least 5 years of experience with troubleshooting hardware and software problems
- At least 3 years of experience with hardware and software installations
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IT Support Engineer Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT support engineer
- Design, Configure, manage and maintain IT infrastructure, including network equipment, MS and Hyper-V servers, switches, computer room environment
- Respond to service requests and deal with the resolution of technical incidents in a wide range of commercial off the shelf and custom developed applications used internally
- Provide high quality standard service to internal customers, namely by using clear, prompt and professional communications and being proactive in follow-up and anticipation of issues
- Accurately log service and incident transactions using designated tracking software
- Update existing knowledge base with any new incident resolution or relevant information
- Carry out system administration activities in multiple systems
- Monitor application environments by following appropriate working instructions or monitoring tools to ensure that service interruptions are either addressed immediately or escalated to the appropriate stakeholders
- Periodically report the health and statistic details of computerized systems to relevant stakeholders
- Analyze the trends associated with the incidents and service requests and report potential areas of improvement or risk to appropriate stakeholders
- Developing professional and technical development of direct reports when assigned
Qualifications for IT support engineer
- At least 3 years of experience with OS X, including system image deployment, maintenance, software and system testing, and encryption and security tools (McAfee and File Vault)
- At least 3 years of experience with productivity tools running on Mac’s, including MS Office and Communicator
- At least 2 years of experience supporting a Mac environment
- At least 2 years of experience with platform management and integration (JAMF Casper Suite, SCCM)
- 3+ years’ experience with diagnostic/imaging tools
- At least 1 year of experience in technical environment