IT Assistant Job Description
IT assistant
provides IT support for the Corporate Center employees using Windows, Mac OS, Microsoft Office 365 suite and other industry specific software solutions.
IT Assistant Duties & Responsibilities
To write an effective IT assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included IT assistant job description templates that you can modify and use.
Sample responsibilities for this position include:
Work closely with Worldwide IT Security Team and Worldwide IT teams to define and execute IT security and application security audits
Analyze returned equipment to determine if it is eligible to be reissued, utilized for parts, or if it should be recycled
Work closely with the IT Compliance team on IT SOX scoping, planning and execution of work
To generate quarterly User Access Matrix for Core Banking and Active Directory systems
Back-up the EA for the SVP of IT as needed
IT budget
Support the definition of the IT Audit plan, based on an understanding of our business and risk exposures and incorporating an integrated approach with Operational audit
Add value to the business through effective communication and alignment with IT senior management
Support professional development of the IT Audit team, including benchmarking, training, certification and engagement in IIA/ ISACA forums
Assist SBUs in major projects that involve desktop, such as moving to a new office or supporting development team in software upgrades
IT Assistant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Assistant
List any licenses or certifications required by the position: ITIL, CCNA, MCSE, VCP6, V3, PMP, CISA, PMI, MS, CISCO
Education for IT Assistant
Typically a job would require a certain level of education.
Employers hiring for the IT assistant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Information Technology, Education, Management, Associates, Technical, Business, Finance, Technology, Information Systems
Skills for IT Assistant
Desired skills for IT assistant include:
IT trends in the business relevant to supporting the WBG IT standards
German language is an advantage
IT
Active Directory
Microsoft Office
Microsoft Office products
Regulations and procedures is considered an asset
TCP/IP Communications
Windows GPO
Microsoft Suite of Products
Desired experience for IT assistant includes:
Introduction to the Child Care Profession (formerly ECI) and Skills and Strategies for the Child Care Teacher (formerly ECII) or equivalent completed
Support Security team in major security patching and updates that can’t be handled by automated tools and need hands-on assistance
Provides technical maintenance and support for WAH users
This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP networking
Assign (team leaders) and accept (engineers) daily tickets & tasks and provide journal updates
Assign Category and Subcategory codes to all closed tickets
IT Assistant Examples
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IT Assistant Job Description
Job Description Example
Our innovative and growing company is looking for an IT assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT assistant
- Process and record IT invoices
- Back-up the EA for the senior vice president of IT as needed
- Undertake such other comparable duties as the client requires from time to time
- To prepare various reports on a regular basis and as & when is required by the management
- Capture and Maintain Daily Reports after COB defined in the COB Process
- To download and share ALM and GFMS reports obtained daily from HQ to branch users
- To print daily COB reports on - Forex, Positions, Overdraft/Excess and Referral Reports for both Conventional and Islamic and deliver to designated branch users
- To submit monthly T24 Protocol and Transaction reports to HQ users
- Configure MS Outlook
- Reimage computers
Qualifications for IT assistant
- At least 3 years experience in Experience in Information Technology and Project Management
- Candidates should have a minimum of 2-3 years of Executive Assistant experience
- Must be very strong in problem solving & project management
- Strong attention to detail, organization, decision making ability & prioritization in a fast paced environment
- Energetic, flexible, proactive and takes initiative
- Good interpersonal and oral/written communication skills
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IT Assistant Job Description
Job Description Example
Our company is hiring for an IT assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT assistant
- May have direct reports (hotel IT Specialist / Technicians and 3rd party On-site support)
- Provide administrative support to three members of the IT senior leadership team including calendar management, meeting set-up, travel arrangements (domestic and international), preparing meeting agendas, determining and shifting priorities, resolving scheduling conflicts, reserving conference rooms, assistance with scheduling meetings
- Purchasing –monitoring all purchasing activities for IT local and international equipment
- Inventory & Warranty Management-managing large quantities of warranties related to IT equipment and working with vendors to complete the process of purchasing
- Manages expenses - maintains department budget, handles expense reports including tracking actual spending vs
- Plans and coordinates statewide information technology initiatives in collaboration with local, state and federal agencies and private sector partners
- Ensures that user and client business needs are identified and addressed and that systems comply with or exceed those needs
- Provides strategic guidance, input and direction to other business units in the development of department-wide policies and procedures for information technology application related issues
- Researches new applications processes, solution, technologies and standards to implement and exceed department objectives and goals
- Answer incoming calls, take messages, deal with general inquires and redirect callers to correct departments with professionalism
Qualifications for IT assistant
- PowerPoint is particularly important for strategic decks and presentations
- Ability to obtain the Certified Information Systems Auditor (CISA) or similar professional certification
- General understanding of standards and regulations (SOX, COBIT)
- Manage the bank's system configuration inclusive of setting up servers, networks, telephone, system peripheral, IP address, wherever applicable
- Hotel or Hospitality Management education or Bachelor's degree level or equivalent
- Awareness of global hospitality technology trends
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IT Assistant Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of IT assistant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT assistant
- Support Program Manager with IT meeting minutes
- Respond to help line and walk-in requests from customers, creating requests in tracking system and assigning to available staff as appropriate
- Triage requests by directly answering basic questions or directing customers towards existing knowledge base articles, merging split request threads, and escalating/directing more complex requests to appropriate staff
- Assist in coordinating team efforts for efficiency and quality by monitoring request workloads and transferring requests among staff, collecting multiple requests from individual customers into one staff’s queue and drawing attention to outstanding items
- Follow up with customers to ensure resolution and collect feedback on satisfaction with service
- Retrieve and deliver equipment and other items as needed
- Assist in developing and maintaining knowledge base documentation
- Assist in monitoring and restocking department copiers
- Handles and resolves Tier III Calls that are not resolved by Service Desk or Tier 1, Tier 2 Desktop Support Contractors
- Create and edit PowerPoint presentations as needed
Qualifications for IT assistant
- Back of the house and guest facing operational and technical experience with hospitality management systems
- Four or more years of experience in asset management or inventory control
- Must be able to move around well enough to work safely, lift and move light-middleweight objects (up to 40 pounds)
- Must have meticulous attention to details, can follow established processes and procedures without straying
- Highly skilled in the use of Microsoft Excel
- Strong experience coordinating and scheduling large, complex events/meetings associated with the department’s activities, quarterly department-wide meetings, annual meeting
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IT Assistant Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of IT assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT assistant
- Provide administrative support to the IT PMO team including calendar management, meeting set-up, preparing meeting agendas, determining and shifting priorities, resolving scheduling conflicts, reserving conference rooms, and responsible for logistics and catering for the PPRM meetings
- Perform routine administrative tasks including phone coverage, electronic filing, photocopying, meeting and escorting visitors to IT from Security locations across campus
- Administration, coordination and/or tracking of various IT initiatives
- IT finance/billing/expense tracking and approval coordination
- Administrative support to Senior IT team
- Assists with technical challenges by working with IT department to resolve issues in shortest amount of time
- Pension with up to 10% employer contributions
- Company Car (Band 1)
- Annual leave of 25 days + bank holiday
- All Employee Bonus (currently 7% of basic)
Qualifications for IT assistant
- Having a bit of technology team support is a strong plus but not required
- Proven experience in effective transcription and proofreading skills
- Exceptional computer skills with knowledge in Microsoft Word, Excel, Outlook and PowerPoint
- Strong team player with flexible attitude to work priorities
- Works independently and/or within a team on special non-recurring and ongoing projects
- The ideal candidate will have the ability to perform in a fast paced, mission critical environment
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IT Assistant Job Description
Job Description Example
Our company is growing rapidly and is looking for an IT assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT assistant
- Provide assistance with Two-Factor authentication
- Assist with setting-up and moving computers
- Provide primary support for over 60 computer labs, classrooms, and printing environments
- Regular maintenance rotations
- Resolve issues through computer/printer repair
- Ensures lab documentation are accurate and updated regularly
- Perform light training on maintenance rotations for temporary staff
- Monitor lab printing and computing environment for errors and ensure optimum uptime of resources
- Serve as primary escalation for temporary staff working in the lab environment
- Track all client interactions and document work process
Qualifications for IT assistant
- Candidates are subject to a criminal records check before a permanent appointment can be made
- Employee in this classification may be subject to call 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached or will be furnished with a pager
- 2 years experience in managing and implementing Information Technology projects to include management of project plans, scope, budget, schedule (activities & task planning), business requirements analysis, risk identification, Quality Assurance (QA) testing and transition planning
- Active certification by the Project Management Institute as a Project Management Professional (PMP)
- 2 years experience using MS Project 2007 or greater
- 2 years experience with Systems Development Life Cycle (SDLC) methodologies