Intermediate Application Support Analyst Job Description
Intermediate Application Support Analyst Duties & Responsibilities
To write an effective intermediate application support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included intermediate application support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Intermediate Application Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Intermediate Application Support Analyst
List any licenses or certifications required by the position: ITIL
Education for Intermediate Application Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the intermediate application support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Technical, Software Engineering, Engineering, Information Systems, Information Management, Systems Engineering, Computer Engineering, Technology
Skills for Intermediate Application Support Analyst
Desired skills for intermediate application support analyst include:
Desired experience for intermediate application support analyst includes:
Intermediate Application Support Analyst Examples
Intermediate Application Support Analyst Job Description
- Data Confidentiality/Security Maintain confidentiality of sensitive information at all times
- Data Quality Maintain data quality at all times
- Documentation Complete documentation/flow charting of system builds and maintain team's existing documentation independently
- End User Training Create and review existing training documentation
- Process Improvement Create and update processes
- Project Management Create and contributes to project tasks and milestones
- Report Writing/Analysis Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests
- SDLC (System Development Life Cycle) Have an intermediate understanding of the application development life cycle
- System Integration Complete assigned tasks related to system integration
- Vendor Relationships Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary
- Hands-on experience with system administration and security hardening
- Able to communicate effectively and build relationships with different people at different levels in the organization, along with project coordination skills
- Proactive with good judgement and able work independently in sometimes ambiguous situations
- Minimum 1 years of working experience in SQL and UNIX
- Certified Revenue Cycle Professional Certificate within 3 years of employment
- Bachelor's degree and at least 3 years of progressively responsible experience in revenue cycle operations
Intermediate Application Support Analyst Job Description
- Analyse and resolve issues in line with contracted SLA's
- Identify, initiate and scope service releases, ensuring all release documentation is easy to read and contains all necessary documentation
- Coordinating resources and teams to troubleshoot/resolve issues
- Communicating changes, incidents, and outages
- Running API test cases
- Logging remotely into desktops and shaking down applications
- Diagnose and correlate - Disparate information to determine the appropriate course of action for medium to highly complex situations, which requires in-depth investigation and analysis to provide a solution in most situations
- Complex technical evaluation - Determine risk levels and technical feasibility when making changes to applications
- Strong judgment skills - Work in a highly complex environment where judgement are dependent on a number of variables such as time, complexity
- Employee must have a valid drivers' license and possess own transportation
- Bachelor’s Degree or College Diploma Computer Science and/or related field
- Knowledge of SharePoint or other Microsoft productivity products highly preferred
- Bachelor’s degree in Engineering /Computer Science or Information Technology (IT) related field of study
- At least a minimum of 3 years practical work experience supporting printers, networks, servers, and PLC
- Typically has 2+ years experience with modern technology and application support through education or practical experience
Intermediate Application Support Analyst Job Description
- Experience practicing Software and System Change Management
- Typically 1- 2 years of work experience in IT or business environment and/or B.S./B.A
- Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting
- Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience
- Specialized knowledge from education and/or business experience
- Verbal & written communication skills - In-depth
- Not afraid to speak up and present new ideas, question the status quo
- UNIX (desired)
- Strong experience with contact center technologies (Genesys and Verint preferred)
- While the selected resource does not need to have extensive hands-on experience with these platforms, they should be familiar enough to discuss issues with the vendor and troubleshoot both Genesys and Verint platforms
- Previous experience in Software Support
- Familiarity with Structured Query Language (SQL)