Hostess Job Description
Hostess Duties & Responsibilities
To write an effective hostess job description, begin by listing detailed duties, responsibilities and expectations. We have included hostess job description templates that you can modify and use.
Sample responsibilities for this position include:
Hostess Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Hostess
Typically a job would require a certain level of education.
Employers hiring for the hostess job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Hospitality, Tourism, Management, Education, Communications, English, Hotel Management, Technical, High School Education
Skills for Hostess
Desired skills for hostess include:
Desired experience for hostess includes:
Hostess Examples
Hostess Job Description
- Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction
- Do table visits systematically at each meal period to ensure guest satisfaction
- Promote F&B Outlets to each customer in down time
- Ensure all reservations are being assigned tables accordingly before operations start
- Ensure guests satisfaction and maintain good communication with internal and external customers alike
- Handle guests complaints /comments and seek assistance from captain should assistance is required
- Handles reservations and enquiries
- Takeover and handover of shift duties
- Check the occupancy, vip (if any), reservations status and items not available to sell
- Handles guest’s reservations enquiries and complaints/ feedback
- Must be able to read menus
- Previous experience in service industry preferred
- Ability to work a telephone system
- Presents the F&B menu and upsell
- Observe, evaluate operation and suggest improvements to AM or OM
- Minimum of 6 months to 1 year related experience and/or training
Hostess Job Description
- Greets customers in a courteous and professional manner
- Logs events and functions in the reservation book
- Keeps Manager informed of all happenings in the front end
- Fosters cooperation and teamwork among all staff, always courteous to customers and employees and consistently follows all policies of the restaurant
- Co-ordinate with kitchen & banquets
- To greet and assist guests regarding hotel facilities in an informative and helpful way
- Fluent in English - Arabic speaking preferred
- Able to stand long hours
- Able to Work According to Different Shifts
- Minimum 1 Year Similar Guest Contact Position Experience in Five Star Hotel
- Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions, and give other suggestions
- Handle all guest complaints as per instructions and procedures
- Report any guest complaints, comments card to the Supervisor / Manager
- Can meet needs of guest satisfaction within company guidelines
- Computer knowledge essential
- Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas
Hostess Job Description
- Perfect Interpersonal and Communicational Skills to Serve International Guest
- Warm, Positive and Outgoing Personality
- Greets residents, guides them to their seats, and provides them with menus
- Responsible for scheduling servers in conjunction with the Director of Dining Service
- Responsible for preparing the dining room and other function rooms for meetings and parties
- Responsible for maintaining the dining room at a high level of cleanliness
- Responsible for bringing food and supplies to the sister’s lounges
- Maintain a positive and full of energy attitude at all time
- Have always the highest standard of image and personal hygiene
- Ensure that Opening, Closing and Operational duties are completed every day
- Reach up and down
- Remain stationary at times throughout work periods
- Be self-motivated, enthusiastic, dynamic, friendly and attractive
- Complementary meal
- Complementary uniform
- Friendly and professional team
Hostess Job Description
- Update and implement procedures and strategies to improve the efficiency of the service
- Ensure the Guest data is recorded, analyzed and delivered to maintain a clean and accurate database
- Attend trainings requested by Management in order to meet the Company Standards
- Encourage respect and trust with the decisions taken by the Management
- Consider warmly greeting each guest your first and most important responsibility
- Review current guest seating assignments and seat new guests according to seating system in each station
- Greet guests by name whenever possible, make guest feel welcome and sincerely convey appreciation for choosing to dine with us and usher to the appropriate table
- Input necessary date into seating system and adhere to seating system recommendations
- Assist staff in duties as requested
- Assist guest with special requests or needs
- Have an excellent knowledge about the city, the signals, methods of transportation, in order to be able to converse with customers, give helpful suggestions
- Previous wait staff experience is preferred
- Moderated carrying reaching above shoulders
- Ability to climb stairway
- Minimum of 2 years of dining room experience
- Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone
Hostess Job Description
- Ensure menus are clean and contain appropriate panels and information
- Ensure light levels, music levels and temperature levels are perfect and adjust accordingly
- Offer a sincere send off (“good night thank you for coming in”, “good luck”) and welcome them back (“come back soon”) to each guest
- Promotional Representation
- Community Outreach & Events Participation
- Performs assigned tasks
- Continuous development of food & beverage product knowledge
- Escorts female guests to spa women’s locker room, assigns them a locker and includes a tour of amenities
- Follows up with guests, therapists/technicians and spa concierge team to ensure timely guest pick-up
- Continuously circulates through assigned areas to pick up glass and dishware, trash, magazines and deposits towels, robes, slippers in appropriate laundry drop
- Must be able to communicate proficiently in English both verbal and written
- Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs
- Must be able to work in small and confined spaces for extended periods of time
- Requires working in a high quality food service dining room
- Must have excellent customer service focus and ability
- Must have some supervisory experience