Home Delivery Job Description
Home Delivery Duties & Responsibilities
To write an effective home delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included home delivery job description templates that you can modify and use.
Sample responsibilities for this position include:
Home Delivery Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Home Delivery
List any licenses or certifications required by the position: CDL, TL, PMP, APICS, ISM
Education for Home Delivery
Typically a job would require a certain level of education.
Employers hiring for the home delivery job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, General Education, Medical, Pharmacy, Business/Administration, Graduate, Business, Management, Technology, Logistics and Supply Chain Management
Skills for Home Delivery
Desired skills for home delivery include:
Desired experience for home delivery includes:
Home Delivery Examples
Home Delivery Job Description
- Assist senior management in creating a world class home delivery network
- Develop successful zone and district managers through selection, hiring, training, coaching and motivation to meet customer expectations for product delivery through distributors
- Achieve Service Request goals through effective analysis of contractor delivery
- Develop and oversee methods for distribution of non-core products
- As a member of the sales and retention team, help plan and initiate sales promotions and new programs to retain customers
- Manage subordinate supervisors and employees
- Strategically plan, direct and oversee daily workflow and deliverables
- Assess, coach, train, mentor and develop direct reports to perform at an optimal level
- Develop a deep understanding of our processes and product
- Provide top-notch service and quality in performance of all warehouse and delivery support duties
- Proactive in identifying opportunities for improvement and driving process improvements
- Ability to build positive partnerships with internal and external groups to optimize performance
- Outstanding communication skills inter-personal skills and has the ability to work closely with associates to help them achieve their personal goals and assist in their continuous improvement
- Bachelor’s Degree in Management, Logistics, or related field preferred but not required
- 3 to 5 years of home delivery experience required
- Valid driver's license in the state where you are applying and a clear driving record
Home Delivery Job Description
- Ensure an unmatched, world-class customer experience during each step of the home delivery process
- Leverage strong communication skills to effectively collaborate with your team and clients
- Assist in maintaining the security of the warehouse and the home delivery location
- Train and develop team to ensure product and handling standards, appearance and organization of product is met
- Manage and assign specific responsibilities to the operations associates
- Supervising and assigning of specific responsibilities to the operations personnel
- Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
- Execute regular on-site visits and file audits of operational processes and delivery quality throughout the store delivery and home delivery networks
- Validate and enforce adherence to all defined standard operating procedures
- Communicate new processes and procedures to service providers
- If needed, must be physically able to move furniture to complete installations
- Must be flexible with hours of availability
- Must leave customer home or office in original condition, ensuring thorough cleaning effort was made
- Must be willing and able to work on your hands and knees if needed, to complete an installation
- Installation experience is a PLUS, but on-the-job training is also provided
- Client is also able to provide moving equipment w/in reason (straps, braces, dollies) and will advise on proper lifting technique when asked
Home Delivery Job Description
- Drive continual improvement initiatives through thorough root-cause analysis, identification of valid corrective-actions to prevent future failures, and insure any changes to work processes or standards are implemented accordingly
- Address and resolve escalated customer service issues in a timely and thorough manner
- Insure that store logistical needs are being met or exceeded as defined by field sales leaders and store management personnel
- Maintain inventory accuracy within the HDL network at or above acceptable tolerance limits
- Insure field furniture repair and rework processes are sufficient to support the designated inventory condition code for a particular item
- Authenticate any/all field inventory destroy & destruction certificates
- Assist in the research, recommendation, and selection of logistics service providers that support the company's mission of delivering 1st class service to our customers
- Partner with peers to identify and implement best practices across geographic regions
- Order Management Experience in Oracle
- Order Tracking in OTM and Carriers Websites
- Must have reliable transportation in good working condition to drive between client sites on a daily basis
- Candidate will be reimbursed $0.50/mile starting from the store, ending upon return to the store each day
- Must have GPS, access to MAPS or a smart phone with GPS capability
- Must have appropriate certifications and/or licenses dependent on state law
- Must be 18 years of age and have a current, valid driver’s license with a clear driving record and maintain a clear driving record
- Must have reliable vehicle in good working condition and ability to provide proof of insurance
Home Delivery Job Description
- Proactive communication when orders are at risk of not delivering by the order request date
- Conduct visits in customer's homes including driving to/from homes, delivery, relocating and assembling, repairing products to specifications and service recovery situations
- Ensures all procedures are adhered to as defined in the Home Delivery Standard Operating Procedure (SOP) handbook
- As the frontline leader ensure Regional manager and or Controller are updated on critical issues/situations and escalations
- Two-way communication to/from Technicians
- Participate in recruiting, interviewing and successfully onboarding all new hires with the Regional Manager
- Assess team and individual performance, leads talent management efforts by providing coaching, performance management and building a talent pipeline to meet and exceed region KPI’s
- Assist Field Trainers in providing training to all Technicians regarding new products
- Applies a continuous improvement lens to validate all work is conducted in an efficient and professional manner through Customer Experience Evaluation (CEE) with all Technicians
- In partnership with Regional Manager, assist in recognition and on-going development of Technician knowledge and performance
- Must be able to lift and mount TV’s and other electronics, which can vary in weight
- Ability to repeatedly carry and maneuver a minimum of 75 lbs
- The client does carry products weighing up to 600 lbs., but those are fairly rare and if you are uncomfortable attempting it, we should be able to resolve those instances internally
- Must have a reliable transportation, valid driver’s license and proof of insurance
- Must have strong time management skills, including the ability to set priorities and give attention to detail
- Previous Leadership experience highly desired but not required
Home Delivery Job Description
- Assists Regional manager with property damage claims, service quality complaints, injuries and improper conduct complaints
- Work with Regional manager to ensure leased and/or rental vehicles are properly maintained and used
- In partnership with Regional Manager own and analyze region P/L and other KPIs of market’s performance
- In partnership with Regional Manager, execute and influence the market’s Demand Planning, Forecasting, and Reconciliation (labor, overtime, temp, rental)
- Perform other job duties as related to business needs
- Ensures that all work is conducted in a safe, efficient and professional manner
- Conduct pre-trip inspection
- Make all deliveries, following the routes provided through the Cynch iPad
- Get signatures from commercial/hospitality customers
- Unload the pickup truck at the end of the day and help keep the yard organized
- Ability to work with a team and support Leadership to unify and accomplish a common goal
- Ability to learn and adapt within the organization in a positive manner
- Bachelor's degree in Business Administration, Logistics and Supply Chain Management, or related field and/or relevant experience required
- Ideal candidate has 5+ years of Management in the Furniture Home Delivery/route delivery experience
- Transportation/Fleet Service Home Delivery Management, which includes employee relations, performance management, hiring, training, and coaching
- Ability to repeatedly carry and maneuver up to 150 lbs