Field Technical Support Job Description
Field technical support
provides support to field associates and customers while adhering to organizational policies and processes and supporting overall business and corporate objectives.
Field Technical Support Duties & Responsibilities
To write an effective field technical support job description, begin by listing detailed duties, responsibilities and expectations. We have included field technical support job description templates that you can modify and use.
Sample responsibilities for this position include:
The job is including traveling in yearly average of 50% from the time abroad
Retain technical knowledge and be evaluated as having the ability to perform and meet all job responsibilities in order to progress beyond the training period
Managing teams responsible for providing on-site hardware, systems, sub-systems and/or other applications support for customers according to contractual services levels
Planning, directing and monitoring operational / tactical activities of team
Meeting business and operation targets
Recruiting and supporting development of direct staff members
Establishing relationship with customers and other functional managers
Providing guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility
Responsible for customer satisfaction for standard deliverables and assigned accounts deliverables
Responsible for meeting overal Total Customer Experience (TCE) goals
Field Technical Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Technical Support
List any licenses or certifications required by the position: ITIL, MCP, CNE, MCSE, CCNA, RTPM, RCDD, BICSI, PMI, BW
Education for Field Technical Support
Typically a job would require a certain level of education.
Employers hiring for the field technical support job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Engineering, Chemistry, Associates, Education, Computer Science, Military, Biology, Science, Electronics
Skills for Field Technical Support
Desired skills for field technical support include:
Organization and policies
Corporate organization
Job
Policies
Operating systems and software
Corporate policies
Markets and processes
Products
Understanding of business management principles and practices
Administrative
Desired experience for field technical support includes:
Repair experience on HP Wide Format Printers
Applicant should possess technical aptitude and is able and willing to learn and to retain further technical knowledge and apply that knowledge
Repair experience on HP 8060/8050 Printers
Associates or Bachelor’s Degree (technical field) holder with no or less than 1 year relevant working experience
Capable of recognising and contributing to building solutions based on customer business direction
Mechanical /Electrical Bachelor Degree or more than 5 years experience with multi functional machines
Field Technical Support Examples
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Field Technical Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of field technical support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field technical support
- Prepare and promptly submit administrative and technical reports as requested to supervisor and advises of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and regional Application Specialist
- Provide technical assistance to service technicians to resolve day to day issues, troubleshooting, documentation issues, and clarification of written procedures
- Be an expert on support process and business systems, with emphasis on CRM (SFDC) and cloud based phone systems
- Collaborate with the global customer solutions and GIS team to evaluate support requests
- Provide routine updates to the global team in regards to upcoming enhancements, bug fixes, and improvements to the business system to support regulatory audits, efficiency improvements, and additional functionality
- Lead and influence cross-functional teams to develop improved processes and communication in support of business initiatives
- Understands and communicates strategic and tactical directions to ensure consistent and cohesive business objectives interdepartmentally
- Technical support across any type of electrical or mechanical equipment, systems and subsystems from simple to moderately complex in nature
- Maintain on-going knowledge of information contained in Apparel Materials Test Procedures, SOPs and Requirements Manual
- Comment accurately on color fastness for materials and trim lap dips, printing, , bulk production in a timely manner to meet buy ready deadlines
Qualifications for field technical support
- Recognized as an expert in industry or advanced specialty areas
- Relevant product and company knowledge
- Application Server (WAS, WebLogic, Tomcat)
- Valid, current maintained driver’s license
- Driving and maintenance of assigned company vehicle, as a tool to complete onsite visits, per HP policy
- High School diploma or equivalent, plus additional hardware technology training
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Field Technical Support Job Description
Job Description Example
Our growing company is looking for a field technical support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field technical support
- Maintain and update A-01 policy including collecting signed documents and testing reports, , train suppliers to ensure compliance
- Escalation point for onsite engineers, remotely or onsite as needed
- Work according to project plan, installation plan, and escalation plan
- Assembles and integrates system/product, and verifies system/product operation
- Provides detailed technical support for UPG distribution account customer’s personnel on technical product, controls, and service, warranty, and policy issues
- Manages, monitors, approves, and denies UPG distribution account customers warranty and concessionary expenses as a percentage of equipment sales while developing programs to continually reduce these expenses
- Acts as liaison between Factory Quality, Manufacturing, Marketing, and Engineering team members in resolving field product issues and coordinating field test programs of product, accessories, control and components on related distribution customer issues
- Resolves distribution account customer complaints in a timely, effective manner
- Trains distribution account customers on proper equipment and controls installation, application, servicing, and maintenance practices
- Monitor maintenance flight logs, MEL usage and delay reports routine AIS data mining and working in coordination with the Reliability Department to identify chronic Powerplant and APU problems
Qualifications for field technical support
- Background checks will be completed
- Experience in leading major aircraft sustainment new initiatives development and implementation
- Ability to integrate multi cross-functional operation delivering process efficiency and rapid solutions to a world-wide fleet to include multiple platforms and commercial Customers
- Business experience with sustainment systems and contract negotiations
- Ability to oversee and manage operational aspects of ongoing projects and serve as liaison between - Program Management and other organizations
- Experience in managing costs within Earned Value Management System (EVMS) and budgetary constraints
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Field Technical Support Job Description
Job Description Example
Our company is growing rapidly and is looking for a field technical support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field technical support
- Provides telephone and/or job site Pre-Sale or Post Sale technical support to National Account Customer for prompt resolution of UPG product issues
- Ensure communication of identified chronic problems, recommended courses of action, and the status of repair or troubleshooting plans to all maintenance departments by creating detailed Technical Service Action Requests
- Provide technical assistance, as needed, to Maintenance Control and hands-on assistance to Line Maintenance to minimize MEL usage and additional exposure to repeat Powerplant and APU related discrepancies
- Coordinate with various Allegiant Air departments to ensure proper implementation of repair and troubleshooting processes are utilized
- Maintain hands-on competency with Allegiant Powerplants and APU systems and various test equipment used in troubleshooting and testing
- Provide any required instruction relative to Allegiant Air Powerplants and APU’s currently utilized and on any new equipment as necessary
- Reviews and responds to Powerplant and APU related “Request for Technical Service Assistance” forms as they are received and when necessary will work alongside Powerplant Engineering in a collaborative effort to research appropriate technical data to ensure timely troubleshooting and repair
- Review service bulletins, service letters, and other data to identify solutions to chronic issues and/or modifications to improve Powerplant and APU reliability
- Manage MTO Program and generate Action Requests to disposition engines that are shown to have elevated EGT
- Develop Engineering Advisory Bulletins (EAB) to address and clarify Powerplant and APU troubleshooting procedures
Qualifications for field technical support
- Must have excellent communication skills and the ability to interact with customers on-site, in a professional manner
- Working scheduled and unscheduled overtime is required
- Good presentation and public speaking ability
- Must be able to complete required product trainingSearch Jobs US
- 3+ years of experience working in a support organization preferrably Biotech, Life Sciences, or related industry including corporate and field staff
- Extensive CRM experience, preferably SFDC
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Field Technical Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of field technical support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field technical support
- Train customers and new department employees
- Effectively handle technical queries from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to the customers
- Support other TS team members and other teams as required
- Manages, monitors, approves, and denies UPG National Account customer warranty and concessionary expenses as a percentage of equipment sales while developing programs to continually reduce these expenses
- Acts as liaison between Factory Quality, Manufacturing, Marketing, and Engineering team members in resolving field product issues and coordinating field test programs of product, accessories, controls and components on related National Accounts Customer issues
- Resolves National Account Customer emails and complaints in a timely, effective manner
- Drives and tracks product issues to full resolution, then communicates the resolutions back to the customer ensuring they resolve the report
- Enters calls and emails into Cloud Service Data Base
- Provides Training, Regional, On-Site, or via Media for National Account Customers on proper equipment installation, controls applications, servicing, and maintenance practices
- Continually search out, monitor, and develop National Accounts Technical Service (NATS) service contractors to promote engagement in our Equipment Verification Checks (EVC) and Factory Approved Servicer (FAS) startup services
Qualifications for field technical support
- Understands best-in-class support and best practices
- Previous Life Science or Clinical Industry experience a plus
- Experience working with ERP, preferably SFDC and SAP
- Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs
- Results driven, team player able to effectively interface teams both virtual & remote
- English skills mandatory
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Field Technical Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of field technical support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field technical support
- Provide direct or indirect support to all PWI installations, relocation delivery and support
- As an experienced and qualified Specialist Engineer of PWI, be responsible for monitoring, supporting & executing administration tasks for PWI according to agreed service deliverables, including cost effective solutions and services for ongoing support
- Focus on the Escalations management and support to Tier 1 to Tier 3 engineers (Complex Break/Fix Resolution / Support)
- Assist the Technical manager and ASM in their overall responsibilities
- Respond to urgent and complex trouble escalation calls (in accordance with timeliness guidelines of agreed service levels)
- Communicate with internal and external PWI support levels in accordance with the Escalations Management Process
- Provide leadership as escalation point in complex situations or platform services escalation levels 1 through to 3
- Investigate, manage, and reduce cases though a systematic escalations management process
- Lead projects to reduce cases through case management and knowledge sharing Process
- Provide 1st level technical support to Service and Construction and ensure continuous improvement of trouble shooting support within the service and construction operation
Qualifications for field technical support
- Knowledge with phone systems, scripts, and call routing
- Provides customer service and repair of Printers and MFP devices
- Day to day servicing and maintenance
- Experience and strong knowledge of multiple systems across CCTV, access controls and intruder
- Problem-solving issues that arise with product installation on-site with the customer
- To actively engage with the R & D function to close gaps in the existing portfolio if a customer highlights functional equipment not currently offered in the current portfolio