Dining Room Supervisor Job Description
Dining room supervisor
provides leadership & Direction of all hourly staff and Seasonal Supervisory staff of both Front of House & Back of House Team Members.
Dining Room Supervisor Duties & Responsibilities
To write an effective dining room supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included dining room supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Must maintain full familiarity with menus and knowledge of beverage offerings
Works on the floor in the restaurant, exceeding guest satisfaction completing management reports pertaining to revenue accounting, tip disbursements and recording
Set up trays with proper condiments and utensils
Ensure prompt and courteous service to guests to ensure guest satisfaction
Ensure a clean and pleasant atmosphere of restaurant at all times
Environmental objectives and targets will be communicated by managers for each dept
Perform the daily line-up with service staff to discuss menu items and specials, upcoming and past events and review special instructions listen to and address and resolve any problems or concern
Train and supervise cashier and dining room attendants
Keep dining room stocked and cleaned
Ensure cashiers are performing with accuracy and great customer service
Dining Room Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Dining Room Supervisor
List any licenses or certifications required by the position: TABC, TIPS, RAMP, DLC
Education for Dining Room Supervisor
Typically a job would require a certain level of education.
Employers hiring for the dining room supervisor job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in Education, Hospitality, Culinary Arts, Culinary, General Education, Graduate, Business/Administration, Hotel and Restaurant Management, Food Service management, Hotel Management
Skills for Dining Room Supervisor
Desired skills for dining room supervisor include:
Computer systems
Plate presentation and front of house service
Basic mixed drinks
Basic wine varieties
Both front and back of the house operations -
Fair and consistent corrective action for any and all violations of company policies
Restaurant policies regarding personnel and administer prompt
Rules and procedures
Spirit types
Beverage offerings
Desired experience for dining room supervisor includes:
Must be aware of safety and sanitation guidelines
Minimum one year in a similar role in a five star property
BA degree from a four year college our university and two years related experience
Fine Dining experience and wine knowledge required
Assist management with office duties as needed
Aid in other areas of the unit as necessary
Dining Room Supervisor Examples
1
Dining Room Supervisor Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of dining room supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for dining room supervisor
- Ensures that all associates deliver the brand promise and provide exceptional guest service at all times
- Ensures that associates also provide excellent service to internal customers in other departments as appropriate
- Establishes a rapport with guests maintaining good customer relationships
- Personally and frequently verifies that guests are receiving the best possible service by accompanying associate to the rooms
- Spends time in In Room Dining to ensure that it is managed well by the respective associates and functions to the fullest expectations
- Attend and assist delivering team meetings
- Ensures that In Room Dining is operated in line with maximizing profit while delivering on the brand promise
- Assist to achieve the monthly and annual personal target and the In Room Dining’s revenue
- Preparing and dividing service charge
- Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business
Qualifications for dining room supervisor
- Ensures that minimum brand, LQA and Forbes standards have been implemented
- Ensures that all Food and Beverage Essentials are implemented
- Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
- Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”
- Monitors service and Food and Beverage standards in In Room Dining
- Frequently verifies that only fresh products are used in food and beverage preparation
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Dining Room Supervisor Job Description
Job Description Example
Our company is hiring for a dining room supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for dining room supervisor
- Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate
- Conducts monthly inventory checks on all operating equipment and supplies
- Liaises with the kitchen and beverage department on daily operations and quality control
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives
- Ensures that the In Room Dining area is kept clean and organized
- Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to
- Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards
- Maximizes the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring
- Conducts annual performance development discussions with associates and to support them in their professional development goals
- Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings
Qualifications for dining room supervisor
- Plans and implements effective training programmers for associates in coordination with the Training Manager and Departmental Trainers
- Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators
- Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation
- Ensures that all associates have a complete understanding of and adhere to associate rules and regulations
- Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security
- Feedbacks the results of the Associate Engagement Survey and ensures that the relevant changes are implemented
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Dining Room Supervisor Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of dining room supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for dining room supervisor
- Understands and strictly adheres to rules and regulations established in the associate handbook and the hotel's policies concerning fire, hygiene, health and safety
- Monitoring the Private Bar Replenishment procedures, cleanliness and sales
- Ensure proper tray set up procedures
- Follow prepared scenario to encourage upselling
- Printing reports at the end of the shift and banking out
- Must have knowledge on minibar system, including maintaining, stocking, and ordering product
- Ensures the high standards of service in the restaurant
- Responsible for the satisfaction of the guests with the service offered and the food & beverage that is presented to them, within the station which is assigned to him/her
- Practices teamwork with his follow workers
- Intercedes between guests & staff when a difference of difference of opinions arises
Qualifications for dining room supervisor
- High School diploma / GED accepted
- College degree with emphasis in Hotel, Restaurant and Tourism
- Previous point-of-sales experience
- Must be able to clearly communicate in-person over the telephone
- Minimum of two-year degree preferred
- Prefer 2 years of service/wait staff experience
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Dining Room Supervisor Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of dining room supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for dining room supervisor
- Keeps him/herself informed about the activities of the competition so that when the review of the menus takes place the restaurants position can be better assessed
- Responsible for setting up & preparation of his station
- Personally thanks guests upon their departure for their patronage and expressing the hope of seeing them again soon
- Follows the hotel hygiene standards
- Has the ability to speak, read, write and understand the primary language(s) used in the workplace
- May interview, hire, and discharge dining room personnel, train dining room employees, schedule work hours and keep time records of dining room workers
- May assist in planning menus, prepare beverages and expedite food orders
- May collect payment from customers and total receipts at end of shift to verify sales and clear cash register
- Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests
- Ensure all staff has completed side work checklists for dining room
Qualifications for dining room supervisor
- Previous experience as a head waiter or team leader in a restaurant/hotel environment
- Proven time management skills and is solution focused, with the ability to effectively problem solve
- Must have knowledge and understanding of Food & Beverage, incl
- Hotel Management degree preferred
- One year in a managerial position in related department in a Starwood hotel
- Knowledge of both front and back of the house operations - preferred
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Dining Room Supervisor Job Description
Job Description Example
Our company is growing rapidly and is hiring for a dining room supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for dining room supervisor
- Handle guest comments and complaints and ensure member and guest satisfaction
- Observe, teach and correct staff’s service in a professional manner
- Assist in monthly MOS audits
- Maintain knowledge of member events and the resort property
- Leading, managing, and directing the staff for all established meal periods, adhearing to consistent food and table service
- Utilizing Infogenesis to ensure that cash control polices and standards are maintained, covers are reported correctly, pricing is accurate, and all charges are properly posted
- Oversee all Room Service, VIP and Select Guest deliveries to ensure that they are consistently carried out in accordance with company expectations and standards, in order to oversee this area the supervisor must be observing and checking off on all select guest trays prior to delivery to guest room approving all amenities prior to room delivery
- Complete tray and table retrievals on a regular basis throughout the day, completing the retrieval is done efficiently and within a reasonable amount of time after delivery or upon guest request
- Perform any other reasonable duties as assigned by management
- Responsible for managing and organizing OpenTable, the reservations system for The 10th
Qualifications for dining room supervisor
- Must be able to solve problems quickly and effectively
- Must be able to work both indoors and outdoors - required
- Must be able to stand and/or walk for extended periods of time without sitting - required
- Banquet Experience preferred
- Must be able to maintain a pleasant, positive, productive work environment with a sense of urgency
- One (1) year experience as cashier, two (2) years experience as a waiter or waitress, and one (1) year in direct sales or the retail trade