Desk Coordinator Job Description
Desk Coordinator Duties & Responsibilities
To write an effective desk coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included desk coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Desk Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desk Coordinator
List any licenses or certifications required by the position: CCNA, CPR, CCENT, IAT, ITIL, CHAA, MCSE, MCP, PMI, BLS
Education for Desk Coordinator
Typically a job would require a certain level of education.
Employers hiring for the desk coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Associates, General Education, Technical, Business, Computer Science, Communication, Management, Information Technology, Graduate
Skills for Desk Coordinator
Desired skills for desk coordinator include:
Desired experience for desk coordinator includes:
Desk Coordinator Examples
Desk Coordinator Job Description
- Keeps Support Desk team and management apprised of any new support issues in a clear and timely manner
- Works to consistently improve call handling and resolution processes
- Monitors rate lock information for data integrity and expiration dates
- Coordinate and arrange all in-office and employees related events
- Collate all WE related invoices and process payment approvals with Accounts Payable
- As requested/needed, place orders for any and all Facilities-related items
- Troubleshoots and repairs hardware IT equipment such as Phone Systems, Telephones, Fax Machines, Modems, PCs, terminals, printers
- Greet all patients, introduce them to the center, and make sure schedule reflects appointment status
- Check out patients, schedule next appointment and provide appointment card
- Identify and address visitor’s needs
- Positively receive feedback and take direction
- Be able to ask questions
- Able to work extra time as needed
- Must have strong management and communication skills and excellent interpersonal skills to effectively interact with employees and staff on a one-on-one basis
- Must have high level of interpersonal skills to handle a variety of situations
- Must have knowledge of a variety of computer software applications in word processing, spreadsheets, and (MS Office products)
Desk Coordinator Job Description
- Pull next day’s patient charts, filing, faxing as needed and prepare new patient charts
- Maintain inventory of all supplies and forms listed on the “Front Office” inventory list and re-stock items as needed
- Check the general email for the center and forward to the appropriate staff member
- Review clerical and billing records to ensure completeness, accuracy, and timeliness
- Keep Font Desk and Lobby area clean, in “white” glove condition, and clear of clutter at all times
- Perform opening/closing duties as directed
- Collects copayments, coinsurance, and self-pay payments
- Schedules appointments according to scheduling guidelines
- Serves as a first point of contact for patient concerns, questions and customer service inquires
- Coordinates patient flow through the front office
- Demonstrates flexibility and willingness to cross-train for other functions as required
- Ability to explain complex membership rules and regulations, and hotel policies and procedures in concise, positive manner
- Bachelor’s degree in Information Systems or an IT-related field
- Minimum of 2 years of end user support experience in a 1000+ highly decentralized user environment
- Appropriate IT related certifications eg
- Experience with supporting and troubleshooting currently available laptop or desktop industry standard operating systems and networks
Desk Coordinator Job Description
- Draft and/or generate routine communications such as emails, memos, notices and letters
- Perform office duties including, but not limited to, handling incoming and outgoing mail, entering data into basic tables/ in-house software, reports or spreadsheets, making copies and monitoring and ordering office supplies
- Document each customer interaction to provide knowledge to other support staff professionals who may take over the case
- Coordinate extensive meetings across all company teams
- Plan and organize company events for internal employees and clients
- Be the first point of contact for clients
- Maintain department calendars, travel arrangements
- Complete various projects and administrative tasks
- Ability to juggle many projects
- Manage special administrative projects, including overflow work from department and executive assistants
- Ability to work collaboratively with team members to reach department goals
- Working knowledge of Republic application software (proprietary and package)
- Experience with incident/problem tracking software
- Experience supporting remote control software and handheld/mobile devices
- Minimum of 2 years experience in the mortgage banking industry or other financial industry
- Basic technical knowledge of a wide variety of software, hardware & PC operating systems preferred -Basic customer-oriented soft skills are preferred
Desk Coordinator Job Description
- Create and maintain files and filing systems of visitor materials and office and kitchen supplies receipts and invoices
- Assist in basic desk and technology set-up for new employees or office moves
- Assist in providing guidance to temporary and student employees on front desk duties or other light administrative work
- Supervise a student service desk team, including hiring, training and scheduling
- Serve as lead desk staff person, providing a stabilized environment that consistently ensures customer service is in place
- Responsible for capturing service desk statistics and primary documentation
- On-call to cover IT related emergency and service requests
- Ability to multitask, handling multiple priorities, responding to on-going user demands and requests, and providing superior customer service
- Proficient written and verbal communications skills to provide both technical and end-user documentation and professional in person support
- Ability to research and problem solve unknown issues
- This position requires knowledge of person computers, printers and office automation software
- The ability to assume responsibility and escalate issues appropriately
- Knowledge of mortgage regulations and laws pertaining to appraisals including Uniform Standards of Professional Appraisal Practices (USPAP), Appraiser Independence Requirements (AIR), a plus
- Ability to work independently /stand alone, work cohesively on a team
- General typing duties, including labels, envelopes, correspondence and file set up
- Data processing, including assistance with detail entry
Desk Coordinator Job Description
- Act as "concierge" to client visiting there office
- With your exceptional customer service, you'll greet vistors both in person and on the phone and direct them to their appropriate party
- Assist with management of audio visual equipment
- Act as point of contact for administrative duties such as vehicle perks, employee directory updates
- Prepare meeting rooms and coordinate availability
- Perform responsible clerical work as needed and requested
- Respond to inquiries from within the department, from other departments and campus community, our external constituencies
- Answer, screen and route all calls
- Greet and direct visitors to appropriate meeting areas
- Receive and distribute all incoming faxes, mail, papers and deliveries
- Ability to multi-task and juggle multiple tasks effectively
- Work history consistent with an entry-level position
- Excellent phone personality and ability to work well with people
- Excellent word-processing skills, communications skills and computer skills
- To continue with our success and to take it to the next level we are looking for an energetic, resourceful & organized Front Desk Coordinator
- You will provide specialized customer service to HG’s customers, visitors, vendors and employees