Credit & Collections Job Description
Credit & Collections Duties & Responsibilities
To write an effective credit & collections job description, begin by listing detailed duties, responsibilities and expectations. We have included credit & collections job description templates that you can modify and use.
Sample responsibilities for this position include:
Credit & Collections Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Credit & Collections
List any licenses or certifications required by the position: CCE, NACM, CBF, CBA
Education for Credit & Collections
Typically a job would require a certain level of education.
Employers hiring for the credit & collections job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Accounting, Finance, Business, Education, Associates, Economics, Business/Administration, Communication, Management, Business/Management
Skills for Credit & Collections
Desired skills for credit & collections include:
Desired experience for credit & collections includes:
Credit & Collections Examples
Credit & Collections Job Description
- Manage each projects scope
- Report project status on a weekly basis and communicate status to the key project participants and interested parties
- Escalate unresolved issues and communicate decisions
- Track the project budgets against the actual costs and forecast costs to completion
- Develop a project risk plan for both projects and manage the project risks according to the plans
- Take initiative to accurately and thoroughly research, document, and resolve deductions
- Investigate information relating to credit applications that is inconsistent with other reported data / information, or that indicates a possible concern with the applicant’s financial / operating stability
- Develop formal written / oral analysis of marginal credit applications, escalating the credit application to regional credit management for evaluation and determination
- Manage a portfolio of assigned accounts that are behind schedule in their payments to the Company
- Work directly with the internal and external customer on past due accounts
- Ability to multi-task and resolve problems quickly and efficiently
- Experience with Great Plains preferred
- Ability to effectively make decisions on your own and work independently with minimal
- Must be able to communicate effectively and tactfully with senior management and other levels of personnel
- Must be able to work flexible hours, including additional hours, as necessary
- Maintain and distribute customer guidelines (changes, new releases)
Credit & Collections Job Description
- Follow up on disputes, deductions, late payments, issues which delay payment of invoice
- Other assignments as necessary to assist in accounts receivable, billing special projects as needed and assigned
- Manage and collect on an accounts receivable portfolio
- Responsible for executing the Company's credit and collections activities
- Analyze customer credit worthiness within established guidelines to make recommendations regarding extension
- Follows up with customer concerning partial payments
- Maintains accurate receivables records and 90 day status report
- Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail
- Conducts collection calls to obtain payment commitments within an agreed upon time frame by resolving customer billing disputes and negotiating payment terms in light of customer cash flow problems
- Run, review, and mail customer statements on a quarterly basis
- Minimum 2-5 years job experience
- Minimum of 2 year experience in Transnational Company
- Capable of reporting
- Excellent judgment and the ability to delineate fundamental credit risk vs
- 2-5 years’ experience working in a Accounts Receivable department with Credit & Collections experience computer skills
- Minimum 2 years demonstrated, credit, collection or accounts receivable experience and customer service
Credit & Collections Job Description
- Take an active part in establishing department policies, procedures, processes, expectations
- Maintain and update customers’ credit files for assigned accounts by soliciting any required information to complete credit reviews
- Provide maintenance of the credit customer database as required
- Complete accurate transactions, update accounts, collect overdue balances, provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail
- Maintain daily customer contact with customer, including maintaining of notes and tasks in Oracle for each call / customer
- Perform customer account maintenance, including eliminating duplicate accounts
- Work with cash applications to resolve unapplied credits / payments
- Review daily lockbox receipts to be cognizant of cash not yet applied to customers' accounts
- Process monthly statements
- Process payroll reports
- Bachelor's degree or equivalant experience
- An Associate's or Bachelor's degree (preferably in Business Administration, Finance or Accounting)
- Strong leadership abilities in managing and developing associates
- Ability to identify, collect, analyze, and present data to inform management of customer issues relative to customer satisfaction
- The position requires a strong history of developing and attaining cash collection
- AA/BS/BA or equivalent degree preferred
Credit & Collections Job Description
- Assist with bilings
- Set up payment plans
- Support Assistant Controller/ Finance Department
- Collection outstanding balances from existing accounts
- Process all collection documents and review and release orders that hit the credit hold
- Develop spreadsheets to track customer, accounts, and billing information
- Provide exceptional customer service and effective communication
- Update and set up accounts appropriately
- Ability to effectively manage and hold accountable department staff be an active participant in their individual development
- Occasional participation as a Contact Center Associate may be required during periods of unusual or peak work loads
- Minimum of 3+ years of credit review, collection, or accounts receivable experience required
- Good analytical skills, accuracy and attention to detail a must
- Excellent oral and written communication skills and customer service skills is a must, eagerness to learn and take on challenges in a rapidly growing and dynamic environment
- Possess strong organizational skills and administer good judgment, discretion, and proper ethics
- Basic knowledge of MS Office software is required
- Demonstrate ability to positively influence others (propose options/solutions to customer)
Credit & Collections Job Description
- Provide AR updates to Accounting Manager and Upper Management as needed
- Work with the salesforce to ensure timely payments on invoices
- Work with warehouse to ensure timely Proof of Delivery submitted as needed
- Complete credit applications/credit inquiries for internal and external customers, and maintain credit history files
- Ensure credit limits and terms are in line with customer needs and company policy
- Assist with month-end closing procedures for accounts receivable
- Perform annual employee evaluations in a fair and objective manner to identify any deficiencies in performance, attitude, professionalism, attendance
- Assist with higher difficulty account issues, customer relations (internal and external)
- Perform Collections of related invoices, minimize delinquent receivables
- Acts as a primary contact between supply chain, sales, customer service and finance in the collections function
- Post-Secondary diploma or degree and asset
- Must be perfectly bilingual (English and French)
- Post-Secondary diploma or degree an asset
- Fluent in a Nordic language (Danish, Swedish or Norwegian)
- 2 years experience with contract administration and collections
- Organized, detail and deadline oriented