Counter Attendant Job Description
Counter Attendant Duties & Responsibilities
To write an effective counter attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included counter attendant job description templates that you can modify and use.
Sample responsibilities for this position include:
Counter Attendant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Counter Attendant
List any licenses or certifications required by the position: TIPS, TABC
Education for Counter Attendant
Typically a job would require a certain level of education.
Employers hiring for the counter attendant job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Management, Technical, Associates
Skills for Counter Attendant
Desired skills for counter attendant include:
Desired experience for counter attendant includes:
Counter Attendant Examples
Counter Attendant Job Description
- Takes guest orders such as food, ice cream, packaged desserts, and soda
- Distributes food and drinks to guests
- Maintaining food health standards
- Daily opening/closing responsibilities
- Maintain cleanliness of counter area/dining room/concourse
- Complete any tasks requested by management/supervisors
- Prepare and replenish food
- Restock and maintain the salad bar
- Ensuring cleanliness and hygiene practices are exercised at all times
- Ordering of stock as per business demands
- Follows all Count on me service standards
- Comply always with standard and regulations to encourage safe and efficient patron experience
- Attend all hotel and aquatics meetings
- Must have experience reviewing and interpreting various data sets
- Must take initiative developing and implementing continuous improvement objectives
- Must have good people skills as needed to train others in all aspects of job functions
Counter Attendant Job Description
- Serves alcoholic and non-alcoholic beverages
- Abides by laws, policies and procedures pertaining to the service and sale of alcoholic beverages
- Provide positive communication and use Marquee Service skills with every patron and co-worker
- Assisting customers with purchases
- Ensuring gift shop is stocked and clean
- Providing excellent customer service to guests
- Cashing out customers
- Responds to customers with an appropriate sense of urgency
- Suggests products, combos or sizes appropriately
- Resolves customer concerns and complaints in a friendly manner
- 2 year Associates / Technical degree or 4 year degree with an emphasis on Supply Chain / Logistics / Material Management
- Have good working knowledge in computer programs related to inventory activities such as Material Management & inventory software experience (Oracle- Preferred, SAP, JDA)
- Training requirements will be assigned based on employee needs as determined by department leadership
- Ability to meet physical requirements and withstand working conditions described by the Department
- Ability to understand written English to read any safety notices
- Accurately scans all items in the cart
Counter Attendant Job Description
- Ensures that customers receive consistently fast and efficient service
- Prepares and serves food to customers
- Responsible for the stocking of all products, as needed, during shift and at end of shift
- Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area
- Assist guest with all uniform related needs and provide excellent customer service consistent with the company and property’s core service standards and brand attributes
- Work with uniform inventory software to maintain employee and inventory records, including applying barcodes/RFID chips and name labels
- Operate conveyor system, heat-seal, pressing equipment, and other uniform related machinery including commercial washing machines and steam irons where applicable
- Assist with receiving new uniform inventory and discarding unusable items
- Adhere to all Health Department, OSHA, sanitations, and safety regulations to include chemical usage for spotting
- Ability to perform repetitive tasks throughout shifts
- Experience in and ability to meet marketing requirements outlined by management
- Experience in and ability to meet social media requirements outlined by management
- Experience with social media platforms such as Facebook, Twitter, and active participant in social media
- Demonstrate experience and ability to work in a dynamic environment that includes frequent change
- Physically able to lift and carry at least 50lbs on a tray or arm service where it applies
Counter Attendant Job Description
- The ability to pay attention to details
- Previous experience in retail a plus
- Must be passionate about coffee, from raw been to roasting, grinding and extraction
- Previous Food & Beverage and/or retail experience required
- Must be able to read, write legibly, understand, and speak English
- Ability to tolerate second-hand smoke, noise, and bright lights
- Exposure to high volume restaurant environment
- Knowledgeable about food and able to confidently speak on and properly serve such items
- Experience and ability to up sell
- Customer centric focused on providing a positive guest experience
- A strong attention to detail and exceptional organizational skills
- A thorough understanding of the importance of 5 star grooming standards