Computer Support Technician Job Description
Computer support technician
provides on-site and remote technical support using tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals.
Computer Support Technician Duties & Responsibilities
To write an effective computer support technician job description, begin by listing detailed duties, responsibilities and expectations. We have included computer support technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Provides technical and team leadership for Field Support technicians in assigned geographic area
Briefs customers management on the status of current resolution efforts and attends daily/weekly meetings
Acts as a technical liaison with user groups and other IT partners for systems support and implementation
Assist users with software feature/usage questions, software troubleshooting
Provide general frontline computer Helpdesk support for UW Educational
Provide personal computer support technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals
Install and test personal computers, printers, and other peripherals
Configure operating systems
Load shrink-wrap programs and other application software programs
Perform hardware and software diagnostics, coordinate repairs, resolve computer system problems
Computer Support Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Computer Support Technician
List any licenses or certifications required by the position: IAT, IAM, OS, COMPTIA, ITIL, MCDST, MCP, A/V, USB
Education for Computer Support Technician
Typically a job would require a certain level of education.
Employers hiring for the computer support technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Computer Science, Computer, Technical, Education, Associates, Information Technology, Information Systems, Business, General Office, Computer Networking
Skills for Computer Support Technician
Desired skills for computer support technician include:
Windows 7
Printers and peripherals
Current trends in the development of end user hardware and software
Apple operating system and applications
Android
Supporting Operating Systems:
Virtual Operating Systems
Basic networking configurations
Computers and their operating systems
Desired experience for computer support technician includes:
Maintain an acceptable standard of productivity by completing priority planned work quickly and accurately
Provide timely completion of assignments and related administrative duties
Maintain a neat and well organized work area
Up-hold the highest of professional standards when performing work on customers' computers
Ensures a strict level of confidentiality with regards to customer’s files and service contracts
Ensure work performed is well documented and tickets have proper updates in ETS
Computer Support Technician Examples
1
Computer Support Technician Job Description
Job Description Example
Our innovative and growing company is hiring for a computer support technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for computer support technician
- Help coordinate project management for team members and as directed for specific projects
- Management of the NAWCWD IT/IM Departments mobile devices
- Develop technical documentation and user guides for various mobile devices
- Provide group and one-on-one training
- Participate in high level briefings to large audiences and be prepared to speak on policy for mobile device usage
- Manage and track mobile devices and parts inventories
- Stayed up-to-date of all available devices/phones upcoming models
- Administered paperwork for keeping inventory of merchandise and parts ordered current
- Answered questions and addressed service issues and complaints in person and via phone
- Management of risks affecting project costs, schedules and customer relationships
Qualifications for computer support technician
- Must have strong Apple support background/experience/proficiency, covering MAC laptops, desktops, smartphones and related peripherals
- Written and oral communication skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups)
- Knowledge of computer programs including current Microsoft Operating Systems, Microsoft Office products, Helpdesk ticketing software is a plus
- Ability to configure Outlook and solve Outlook configuration issues such as views, calendar-sharing, email rules, data migration
- Ability to configure Outlook and solve issues such as views, calendar-sharing, email rules, data migration
- Power shell scripting and printer repair is a plus
2
Computer Support Technician Job Description
Job Description Example
Our company is hiring for a computer support technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for computer support technician
- Onsite support will be provided in home office, remote regional support with some business travel, as needed
- Build collaborative relationships across campus to provide high level of customer service to faculty, staff and students, on campus and remotely, with their use of technology for teaching, learning, research, and administration
- Assist the campus with discovering current solutions, technologies, and services and work on identifying new service areas and support models to enhance and expand the campus mission
- Offer rapid response for urgent help desk requests and help facilitate seamless workflow for users by helping them integrate their technology environment with their work processes, mobile devices, and information needs
- Offer assistance with media production tools and software used in industry and teaching environments
- Create, publish and present informational articles, presentation, and workshops for the campus on current and upcoming IT services and technology shifts to match IT strategy
- Assist coworkers, units, and with internal processes, share expertise and provide mentorship to team members, including student technician training for IT policies, procedures, and technical practices
- Participate regularly in setting and achieving team and individual goals
- Maintain a high level of accountability using personal productivity and scheduling tools, shared with the IT Services team
- Perform password resets and unlocks
Qualifications for computer support technician
- Minimum 6 years’ experience with Troubleshooting printers, MFD and other networked devices
- Minimum 6 years’ experience with providing remote support using remote support tools such as Dameware and Hyena
- Minimum 6 years’ experience with Troubleshooting, maintaining, and replacing cisco switches and routers
- Must be proficient in Microsoft SMS/SCCM and experience in troubleshooting, maintaining and replacing Cisco switches and routers
- Minimum 2 years’ experience with imaging computers, laptops, and other devices
- Minimum 2 years’ experience with trouble ticket systems such as NHJ Trouble Ticket System, Remedy (or similar system) and documentation required within the system
3
Computer Support Technician Job Description
Job Description Example
Our company is growing rapidly and is hiring for a computer support technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for computer support technician
- Re-imaging PCs
- Image new PCs
- Identifies, troubleshoots, and resolves moderately complex end-user computer software and hardware problems
- Performs problem diagnosis, guides users through step-by-step solutions, clearly communicates technical solutions in a user-friendly manner and provides one-on-one end-user training as needed
- Answers incoming calls for software and hardware products
- Responsible for installation, upgrades and maintenance of computers and peripheral equipment
- Liaises with Senior Technicians and Subject Matter Experts (SME) to provide solutions for users
- Documents, tracks, and monitors problems to ensure a timely resolution and assist in creating answers for end-user Frequently Asked Questions (FAQs)
- Receives, tags, installs, delivers and configures end-user PC and Mac desktop hardware, software and peripherals
- Enhances technical knowledge through on-the-job training and participating in continuing education
Qualifications for computer support technician
- Minimum 6 years’ experience with providing tier 1 tier 2 support within the Department of Defense
- Minimum 2 years knowledge of printer functions, connectivity, and experience with troubleshooting of printing and scanning devices including, but not limited to, networked Multifunction Devices (MFD) such as Xerox MFD’s and other printing and scanning devices used by NHJAX and its Branch Health Clinics
- Minimum 2 years’ experience with using remote support tools such as Dameware or Hyena
- Minimum 2 years’ experience with installing and troubleshooting Juniper VPN Management or similar VPN software
- Must possess a valid driver’s license and a satisfactory driving record
- Knowledge of operating systems, such as WIN95, WIN98, WIN NT, WIN2000, and WIN XP
4
Computer Support Technician Job Description
Job Description Example
Our company is hiring for a computer support technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for computer support technician
- Monitor the batch flow of all scheduling systems in the data center to ensure their respected job schedule is completed within the processing window
- Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate
- Onsite support will be provided in office remote regional support with some business travel, as needed
- Updates all tickets assigned on a daily basis
- Work in a team role supporting the SEFS computing environment
- Act as a primary help desk contact (Tier 1) to investigate problems, answer technical questions related to hardware and software, and document/escalate issues as appropriate, providing both on-site and remote support
- Utilize system monitoring and “trouble ticket” systems to monitor and track tasks and issues
- Install/upgrade/configure various hardware including desktops, laptops, thin clients, phones/tablets
- Security devices, copiers, printers, and other networked devices
- Install/upgrade/configure various software including operating systems and applications
Qualifications for computer support technician
- Ability to work independently, cooperate with others in team efforts
- Associate degree in Computer Science, Computer Repair, Management Information Systems or equivalent work experience
- Minimum 2 to 4 years of experience in IS
- Must be able to travel a couple days per week to areas of support
- A pleasant and professional demeanor at all times
- May be required to work (regular or overtime) or provide 24 x 7 on call support on any day, including nights, weekends (including Sunday) and holidays
5
Computer Support Technician Job Description
Job Description Example
Our innovative and growing company is looking for a computer support technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for computer support technician
- Collaborate and coordinate with other members of SEFS IT University IT staff
- Work directly with faculty, staff, and students of various levels of technical background in a
- Professional and constructive manner to resolve issues and provide appropriate solutions as needed
- Support faculty and staff in setup and use of equipment for meetings or classes such as video
- Projectors, laptops, and videoconference systems
- Troubleshoot issues with systems and software in active classroom and meeting environments
- Help develop and maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software in use
- Repair computer equipment including utilization of vendor specific warranty repair procedures
- Occasional travel to off campus locations located within Washington State
- Working with the End User Computing Support team members and other IS work groups to implement, maintain and troubleshoot specific issues, questions and problems associated with individual computers or related hardware
Qualifications for computer support technician
- Demonstrated general knowledge of operation of computers and printers
- Speaking, hearing / listening, seeing, manual dexterity
- Must hold a current COMPTIA Security + certificate
- Use network domain systems
- Three years related work experience
- Knowledge of creative software