Communications Technician Job Description
Communications Technician Duties & Responsibilities
To write an effective communications technician job description, begin by listing detailed duties, responsibilities and expectations. We have included communications technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Communications Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Communications Technician
List any licenses or certifications required by the position: II, IAT, CCNA, ITIL, NEC, PCSNE, PCSNA, CCNP, CWNA, FCC
Education for Communications Technician
Typically a job would require a certain level of education.
Employers hiring for the communications technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and University Degree in Technical, Electronics, Education, Associates, Communications, Military, Computer Science, Technology, Communication, Telecommunications
Skills for Communications Technician
Desired skills for communications technician include:
Desired experience for communications technician includes:
Communications Technician Examples
Communications Technician Job Description
- Assume responsibility for effective performance of crew and provide necessary training
- Responsible for installation, testing, configuration, implementation, and maintenance of network and PBX operating systems and hardware
- Moderate understanding of Communications protocols, stacks and OSI model
- Monitor and test communications system performance, prepare initial system performance statistics and reports
- Provides input during selection of platforms, systems and related sub-systems, tools, and products for functional area
- Ensures communications system(s) or component(s) performance meets expectations
- Resolves moderately complex system problems affecting business applications and/or communications services
- Ensures the timely and successful implementation and modification of communications system components and/or software to satisfy new or changing business needs
- Install, operate, maintain, modify and repair of CPE and Office products offered by Frontier, such as Mitel/Avaya/Cisco
- Interface with Frontier Commercial customers insuring best possible customer experience
- Must be able to walk and stand on level and/or inclined surfaces for up to 5 hours per day and sit for up to 3 hours per day
- May be required to lift up to 35 pounds to height of 4 feet and be required to lift up to 35 pounds to height of 7 feet
- May be required to see aircraft in flight, read dials/gauges
- Must be able to read and interpret newspaper and typewritten printMust be able to communicate by voice and detect sound by ear
- May be required to operate power vehicles, machinery and hand tools
- May be exposed to certain obstructions on surface ladders, stairs
Communications Technician Job Description
- Interface with other Frontier internal departments both locally and throughout the enterprise
- Performs troubleshooting by logically defining, resolves and preventing problems to maximize customer satisfaction
- Provides information to Sales/Operations team based on customer feedback for use in Account Planning and Analysis and the Sales Engineering Process
- Professionally handles routine customer relations and training
- Installs and configures voice CPE hardware as designed meeting both engineering specifications and customer expectations
- May be required to perform additional duties and tasks as required by the business
- Communicate and negotiate release for all network rearrangement activities with the customer
- Maintain daily frame logs for work unit credit, and file service orders
- Connect wires and cables to terminals, and attach/detach various kinds of hardware to wires, cables, buildings, and poles
- Perform complex assignments
- Prefer military MOS 94D or equivalent training
- May be exposed to extreme noise
- Normally works in a normal office environment with controlled temperature and lighting conditions
- Sedentary to medium work, lifting up to 50 lbs on an occasional basis
- This position is governed by a collective bargaining agreement and membership is required
- May be exposed to certain obstructions on surface ladders, stairs, May be exposed to chemical, mist, gas, vapors, ultra-violet and infrared radiation
Communications Technician Job Description
- Interfaces and installs digital and analog microwave radio systems
- Repairs (as appropriate and necessary) land mobile radio equpment, analog and digital microwave radio equipment, analog multiplex and dgital channel bank equipment
- Complete assignments on electronic equipment for other departments
- Complete transactions with customers, vendors, and other departments
- Place, remove, and rearrange cross connections on distribution frames in central office
- Provide weekly reports regarding UC (to include, VTC, Voice, Instant Messaging, and mobile communications) Incident reporting (by category and region) Trouble Resolution
- Utilise tickets and license’s , elevated platform to assist in the performance of tasks
- Establishes deadlines, priorities, and work sequences, and plans work assignments based on general work schedules, methods and policies
- Coordinates with the Site Manager on the initial planning of current and future work schedules, budget requests, staffing needs, estimates, and recommendations as to scheduling projected work
- Ensures compliance with regulations, laws and policies relating to the use, handling, storage, transfer and transportation of Classified, Cryptographic and Export controlled equipment, information and services
- Minimum 2+ years’ experience with Unified Communications (UC) systems
- Ability to be on call and work overtime, as necessary
- Proven ability to install, service, program, test and troubleshoot UC systems
- Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents
- Familiarity of PBX and other Legacy Voice products
- Valid driver’s license and ability to safely drive company vehicles
Communications Technician Job Description
- Performs duties of the Site Manager during periods of absence
- Responsible for leading 8+ employees
- Defines work assignments within specific guidelines
- Defines own work assignments within general guidelines
- May be required to handle up to 50 pound loads on occasion
- Performs standby duties on a 24/7 basis
- Schedule may change due to mission requirements or Site Manager needs
- Provide help desk problem resolution to ACE Independent Contract Station network
- Ability to successfully troubleshoot Windows PC and Android based tablet applications and hardware problems over the phone
- Assist in the maintenance, diagnosis, and repair or modification of a wide variety of electronic communication equipment
- Work Quality
- Two year college degree in Electronics or Electrical Engineering is required
- APPLICANTS MUST POSSESS A VALID FCC GENERAL RADIO TELEPHONE OPERATOR LICENSE prior to commencing employment at PSEG Long Island
- Degree in Computer Science preferred but not required
- Industry certification a plus (CCNA)
- Developed technical acumen in multiple key network and communications systems
Communications Technician Job Description
- Maintain compliance with industry standards
- Document all work performed and equipment and parts used in the Service Performance and Inventory Management System (SPIMS) within 2 business days of work completed
- Report failures, damage to or unauthorized modification of unit to Supervisor, report performance issues
- Maintain availability to provide system assistance and support 24 hours a day, 7 days a week
- Maintain company vehicle used to perform maintenance field
- Conduct site acceptance procedures
- Order and maintain inventory stock supplies
- Cleans, maintains, and stocks vehicles and equipment in order to be prepared to perform required duties
- Build wireless steelwork
- Install antennas, coax lines, fiber trunks, DC cables
- Ability to leverage scripting and other tools to automate routine tasks
- Ability to drive resolution of moderately complex technical problems
- Organized, able to lead, follow through and complete projects with minimal supervision
- Systematic, technically curious, self-motivated
- Candidate must be comfortable in a fast paced, multiple priority environment
- Medical – No medical limitations which prohibit the individual from performing the essential functions of the job