Commercial Lines Account Manager Job Description
Commercial Lines Account Manager Duties & Responsibilities
To write an effective commercial lines account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included commercial lines account manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Commercial Lines Account Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Commercial Lines Account Manager
List any licenses or certifications required by the position: ID, HUB
Education for Commercial Lines Account Manager
Typically a job would require a certain level of education.
Employers hiring for the commercial lines account manager job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, Business, Acting, Management, Associates, Technical, Business/Administration, Graduate, Finance, General Education
Skills for Commercial Lines Account Manager
Desired skills for commercial lines account manager include:
Desired experience for commercial lines account manager includes:
Commercial Lines Account Manager Examples
Commercial Lines Account Manager Job Description
- Creating proposals
- Assisting with client presentations
- Processing insurance applications/endorsements
- Assisting with claims processing
- Assisting clients with policy changes, questions
- Market quote, and assist team to place new and renewal risks
- Foster a positive and mutually supportive working environment, in order to provide the best possible client service and Producer support
- Troubleshoot problems with audits, accounts receivables, processing, coverage issues
- Review and analyze commercial accounts for coverage, limits, , and make appropriate recommendations to clients
- Prepare all transactions for assigned accounts, applications, certificates of insurance, invoices, forms
- Ability to effectively interact with underwriters and clients
- Attendance at carrier and client social functions to build network of relationships
- Ability to travel out of town, including overnight as needed
- Manage account documentation including ERM 14 forms
- Provides technical support to Sales Executive(s)
- Occasionally accompanies Sales Executive on prospect and client meetings as requested by Sales Executive
Commercial Lines Account Manager Job Description
- Orders and issues binders, certificates, policies, auto id cards, endorsements and other related items
- Determines if direct or agency billing is appropriate and invoices accordingly
- Prepares summaries of insurance, statement of values, and proposals
- Processes renewals in coordination with the Sales Executives according to standardize agency procedures
- Reviews year end audits of policies
- Reviews policy and policy change information, facilitating corrections when necessary
- May provide guidance and direction to other CSAs
- Proactive and strategic anticipation of client needs and timely response to client inquiries and the requests of Producers and Unit Manager
- Acts as liaison between clients and insurance carriers to resolve service issues
- May participate in or conduct client meetings when necessary
- Advanced professional designation preferred on in progress
- Ten years of experience in the insurance industry
- Must have proven experience conducting quality customer service
- Must be able to communicate effectively with clients, producers, carriers and staff
- Bachelor’s degree in business, risk management, or related field
- 3-5 years’ experience with commercial property and casualty account management
Commercial Lines Account Manager Job Description
- Day to day client service support to an assigned block of more complex clients
- Resolve complex customer service problems directly
- Service the needs of our insured’s with professionalism, positive attitude, and promptness
- Must be organized, and self motivated to provide the necessary client service to meet or exceed service levels
- Responsible for integrity of the data he/she inputs in the Agency Management System
- This will be accomplished by participating in training, and adhering to established common procedures and workflow
- Maintain controls on tasks assigned to, and follows up on tasks, with ability to report back to account manager on status of all work assigned when asked
- Gathers Correct Data regarding a risk, identifying additional info that may be missing to correctly quote risk
- Fills out applications including any supplemental applications
- Gathers all necessary supporting documentation as needed by underwriters
- Bachelor’s Degree or College Diploma or equivalent work experience
- Minimum three (3) years of experience in all aspects of Commercial Property and Casualty Insurance required
- Bachelor’s Degree, College Diploma, and/or equivalent work experience
- Some college education or associate degree and at least three years of relevant experience or combination of education and experience
- Must maintain required professional designations and insurance licenses
- High degree of self-discipline, motivation and ability to work well individually and in a team environment
Commercial Lines Account Manager Job Description
- Follows up on quote requests to ensure timely receipt of indications
- Prepares indications for presentation to Sales Agent
- Once indication is accepted, will assist in ensuring coverage is bound and payment is accepted
- Processes all financing
- Enters all information in management system including all schedules of items and payment information as necessary
- Creates all certificates, ID cards and proofs of insurance as needed
- Functions independently to inform and educate, answer questions, resolve issues, and makes decisions regarding the need for the implementation of coverage and modifications to clients’ coverages
- Provides exceptional customer service for assigned accounts, including correspondence, communication and meetings with customers, producers and insurance carriers
- Independently, or in partnership with producer(s) and marketing, manages new/renewal business strategy including the coordination of roles and the obtaining of information
- Acts as a liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve
- Minimum 3 years Commercial Insurance experience, Agency preferred
- College Degree desired, High School Diploma at a minimum
- Microsoft Office proficiency required (Word, PowerPoint, Excel) required, familiarity with Sagitta preferred
- Some college education or associate degree and at least five years of relevant experience or combination of education and experience
- Must be able to use a computer with all its components for prolonged periods of time
- Must have experience in handling middle market and upper middle market clients
Commercial Lines Account Manager Job Description
- Partner with the Regional President or producer to market new and renewal business with appropriate carriers, including preparing marketing submissions
- Maintain agency systems and follow workflows
- Review contract limits, coverage requirements
- Conduct audit review, verification and/or dispute assistance, and
- Provide classification analysis or proper classifications for general liability and workers' compensation
- Process and issue invoices for Programs Department
- Maintain electronic client files in broker management system
- Cross-selling other insurance and financial products based on the minimum requirements
- May oversee functions performed by Account Representatives as required
- Orders and issues binders, certificates, policies, endorsements and other related items
- Texas P&C License – must provide copy of license at time of interview
- CIC or equivalent designation required
- Minimum 2 - 3 years’ experience in the Insurance industry
- Support a team of brokers by invoicing clients and other offices
- Oversee surplus lines filings and invoicing
- Monitor accounts receivable and accounts payable