Case Manager Supervisor Job Description
Case manager supervisor
provides guidance on best practices in care coordination, linking patients to Optum resources, community resources and self-management tools.
Case Manager Supervisor Duties & Responsibilities
To write an effective case manager supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included case manager supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide member and family education
Manage member care
Maintain oversight and communication with members and providers during inpatient acute, sub-acute and/or long-term admissions
Intervene to resolve any grievances and/or concerns
Supervising a strong home health staff
Visiting patients
Traveling to patients' homes
Providing documentation, case management, and other duties
Audits case management services provided to clients to ensure standardized delivery of such services
Assists Program/State Manager in maintaining state certifications for staff as required by law
Case Manager Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Case Manager Supervisor
List any licenses or certifications required by the position: CCM
Education for Case Manager Supervisor
Typically a job would require a certain level of education.
Employers hiring for the case manager supervisor job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in Social Work, Education, Management, Graduate, Behavioral Science, Human Services, Counseling, Nursing, Psychology, Health
Skills for Case Manager Supervisor
Desired skills for case manager supervisor include:
General office practices and procedures
Practices and methods used in case management
Community resources
Concepts related to self directed services
Current management techniques
Developmental disabilities
End of life/ palliative care support services
Federal
Local community
Local regulations concerning services to individuals with intellectual
Desired experience for case manager supervisor includes:
Works well independently part of a team
Assists Program Manager in maintaining state certifications for staff as required by law
Bachelor's Degree or equivalent in the social sciences or related field is required
Two (2) years experience supervising casework staff is required
Ensure oversight of program staff’s case management duties, creation of case management plans, and intervention strategies
Provide supervision, coaching and development support to direct reports through regularly scheduled meetings and evaluations
Case Manager Supervisor Examples
1
Case Manager Supervisor Job Description
Job Description Example
Our growing company is hiring for a case manager supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for case manager supervisor
- Provide direct case management services as needed, to include screening referrals for clients in need of one time assistance
- Supervises staff, including Nurses, Pharmacists, Social Workers, Respiratory therapists and administrative support staff ensuring that cases are distributed appropriately and case management services are delivered in accordance with contractual agreements and regulatory standards
- Ensures hospital operates efficiently with respect to the staffing ratios and coverage for planned and unplanned time off
- Supervises administrative support staff and suggests reassignment of their work load in an effort to maximize office performance as needed
- Assist with the identification of process improvement initiatives within the day to day work flow to improve operational efficiencies within the Hub
- Assist with the implementation and compliance of new policy and procedures and compliance of existing policy and procedures
- Identify performance issues and work with managers to develop a performance improvement plan to assist staff in performing to their highest standard
- Assist hospital staff with computer related care management issues and system issues impacting day to day operations
- Acts as a mentor and resource to the staff when issues or problems arise
- Assume responsibility for Program Services in the absence of the Program Director
Qualifications for case manager supervisor
- Ability to work with high volume and strict timeframes
- Minimum three years’ experience as a case management supervisor or team lead required
- Graduate from an accredited School of Nursing and four (4) years of related experience
- Work experience may NOT substitute for minimum education requirement
- Currently licensed as a Registered Nurse in the State of Alabama or eligible to be licensed
- Manager/supervisory experience
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Case Manager Supervisor Job Description
Job Description Example
Our company is growing rapidly and is looking for a case manager supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for case manager supervisor
- Must ensure that client charts are “Audit Ready” at all times
- Supervises Case Managers and provide coaching, training and development, as needed
- Coordinates and develops staff training workshops as needed
- Ensure that all Case Managers maintain current and accurate confidential case records, which includes intake, assessment, follow-up evaluations, progress reports, consultations and recommendations
- Intake/Case Management/Counseling/Referral
- Provide comprehensive case management, including individual and group counseling services and other appropriate supportive services in the absence of the Case Managers
- Monitors and ensures that case managers conduct an initial needs assessment, with new families within 48 hours of arrival
- Provides input to management for the purpose of reviews, salary action, promotion, transfer or disciplinary action
- May conduct employment interviews in accordance with company procedures
- Oversees care management functions and ensure compliance with application of criteria from approved standardized guidelines, government mandated regulations and contractual agreements, to include NCQA, URAC, and CMS
Qualifications for case manager supervisor
- Master's Level Social Work degree (LMSW and/or LCSW) required
- 3 to 5 years case management or utilization management experience required
- Certification in case management (CCM) preferred
- Proficiency in use of computer applications and typing speed (35 words per minute minimum)
- Current Social Work licensure in the State of Texas
- Bachelor's in Nursing Science (BSN) required
3
Case Manager Supervisor Job Description
Job Description Example
Our growing company is hiring for a case manager supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for case manager supervisor
- Able to apply problem solving and trouble shooting skills, as its relate to intake calls
- Monthly quality reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools
- Will assist in creation, implementation, and evaluation of Total Quality Management (TQM) programs
- Will direct design, facilitation, training and evaluation of TQM incentive programs and may oversee quality improvement projects and teams
- Review and make recommendations to ensure decisions and actions are in line with legislation
- Work on a number of Workers Compensation portfolios allocated to Resolution Managers (Case Managers) in the US branch
- Provide injury management and technical support whilst leading, supporting and motivating the team remotely with varying tasks and duties
- Provide Strategic File Reviews (supervisor reviews) on the U.S. Claims Operation system to manage day-to-day compliance metrics, business KPI’s and jurisdictional Workers Compensation advice to support the continuous improvement cycle of a claim
- Communicate with internal departments to achieve mutually beneficial claims outcomes for injured workers, clients, carriers and brokers
- Coordinates development of each person(s) served personal futures plan and coordinates scheduling of team meetings (times, dates, locations, ) and informs all team members of such
Qualifications for case manager supervisor
- Understands benefit/payer systems and reimbursement structures for all clients
- Current license as a Registered Nurse in the Commonwealth of Massachusetts
- Demonstrates competency with a minimum of experience of 3 years in a hospital setting or outpatient Physician Office setting
- Demonstrates leadership and coaching influence with his/her colleagues
- Strong interpersonal and negotiation skills demonstrated by a positive attitude, pleasant, professional and cooperative demeanor, with patients, physicians, fellow employees, and insurance companies
- Ability to work independently and effectively in a fast pace environment
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Case Manager Supervisor Job Description
Job Description Example
Our company is hiring for a case manager supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for case manager supervisor
- Monitors to ensure all service sites deliver services in accordance with contractual, legal and regulation requirements and implements/coordinates any necessary plans of correction from a regulatory body
- Directly supervises the ADA Case Managers, Emerging Adult Support Services, and Mental Health Employment Specialists, completes performance reviews, provides clinical and administrative supervision, and ensures that the Case Management work and employment services are in compliance with the guidelines, standards and fidelity models
- Ensure the program achieves expected performance milestones in accordance with contracts and expectations of funding sources
- Coordinates care as the agency Hospital Liaison
- Attends coalition meetings, learning collaborative and other events as required
- Facilitates access to services by setting up appointments, communicating with key staff in outpatient clinics, ACT Team or other programs that will be serving the individual to ensure seamless transition into community based services
- Acts as the lead for the Housing Voucher Program
- Tracks referrals for Housing Needs Assessments and ensures information is entered into the appropriate data base
- Builds and maintains effective working relationships with other agencies, assures coordination of services, and increases public awareness and support
- Partners with the Quality Assurance Department to lead performance Improvement process for the ADA Case Management program, Mental Health Supported Employment and Emerging Adults Support Services
Qualifications for case manager supervisor
- Registered Nurse with BSN required
- Proficient computer skills with ability to utilize and integrate updated software systems into practice
- Assists Management with other duties as assigned
- 5 years health care experience to include 3 years varied clinical experience
- Insurance and/ or Case management experience needed
- Familiarity with community corrections systems and their current practices
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Case Manager Supervisor Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of case manager supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for case manager supervisor
- Acts as a liaison with regional staff and meets assigned reporting deadlines
- Provides educational trainings to internal staff on housing program, community transition planning services, principles of supported employment, and engaging youths and young adults in treatment and services
- Assist in other program areas on an as needed basis to include filling gaps in leadership, service provision, or other administrative functions
- Responsible for providing leadership to staff responsible for care coordination and case management and for establishing policy and procedure that ensures timely access to high quality care
- Is direct supervisor for the Housing and Urban Development-VA Supportive Housing (HUD-VASH) and Rural Access Network for Growth Enhancement (RANGE) programs
- Works collaboratively with Executive Leadership and other clinical and administrative staff in planning, developing, implementing and evaluating programs to support and enhance patient care across the continuum, including supporting surgical services and case coordination
- Facilitates high quality, cost effective care for patients in community settings at VA expense and enrolled in various home and community based programs
- Develops policy and procedure to promote timely and appropriate patient-centered care and interdisciplinary communication to ensure the right care, at the right time, at the right place, and at the right cost
- Accountable for managing resources, supporting Patient Aligned Care Teams (PACTs) and other patient-centered initiatives, and maintaining standards of practice to ensure high quality care across the continuum
- Oversees all transition activities and the coordination of care and services for Post 9-11 service members and Veterans treated at the facility
Qualifications for case manager supervisor
- BLS Certificate is required
- Must be a graduate of an NLN or CCNE accredited nursing program
- 1+ years of supervisory/decision making experience strongly preferred
- Certification in Case Management (CCM or ACMA) preferred
- Ability to provide remote leadership & guidance to hospitals
- Ability to work with multiple forms of technology on a consistent basis