Care Coach Job Description
Care Coach Duties & Responsibilities
To write an effective care coach job description, begin by listing detailed duties, responsibilities and expectations. We have included care coach job description templates that you can modify and use.
Sample responsibilities for this position include:
Care Coach Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Care Coach
List any licenses or certifications required by the position: CPR, BLS, CPI, EEC, CCRN
Education for Care Coach
Typically a job would require a certain level of education.
Employers hiring for the care coach job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Nursing, Graduate, School of Nursing, Social Work, Psychology, Gerontology, Sociology, Education, Public Health, Social Science
Skills for Care Coach
Desired skills for care coach include:
Desired experience for care coach includes:
Care Coach Examples
Care Coach Job Description
- Update SOP’s and other procedural documentation with the Performance Coach team and send for review to management
- Work together as a Performance Coach team to meet a minimum service level requirement of 70 for the Assist Line queues
- To participate in a 2 week training to enhance their skills as mentors, trainers and coaches
- To support the design and delivery of training for all Jr and Sr Champions (youth staff from all Rookie League sites)
- To attend weekly Rookie League Camp Coach meetings
- To build a sense of team among the 5-6 sites they are responsible for
- To create a comprehensive coaching framework for each site to ensure the best results from the program
- To support Sr
- To visit sites regularly to observe, celebrate and support Sr
- To work with each individual Jr
- Familiarity in the use of the personal computers and various software applications
- Strong organization and time management skills with the ability to prioritize and multi-task
- Record patient care and progress on appropriate documents including patient-specific care plans
- Ability to travel locally between the Semoran and Pine Hills Centers
- Must be fluent in English and Creole
- Must be able to receive Active CPR-BLS from the American Heart Association prior to moving to the health center
Care Coach Job Description
- To create, lead and support an inspiring one day training workshop for the Rookie League Volunteer and Leadership In Training Program
- Attends in service programs of continuing education and reviews current literature as a means to evaluate and enhance current treatment practices
- Adjusts and enhances clinical expertise to meet changing healthcare needs
- Admits mistakes openly and seeks ways to correct the problem
- Seeks appropriate consultation
- Incorporates and maintains a professional practice pattern that includes assessment of psychosocial functioning, adaptation to illness, post hospital planning, and psychosocial assessment/evaluation and facilitates referrals to community agencies, financial planning and provision of information and resource knowledge
- Applies appropriate criteria to identify patients who are at high risk for readmission or for high emergency room utilization
- Displays a high level of flexibility, adaptability and organization skills in response to the caseload and to effectively prioritize cases
- Conducts patient and family education, utilizing Teach Back method
- Functions as a treatment team member, interpreting social, psychological, emotional and family system problems and strengths to other members of the treatment team
- Must be fluent in English and conversational in Spanish
- Sports coaching experience
- Two to five year’s customer service
- Demonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems
- Must have the ability to lead and give direction to fellow co-workers work closely with Administration and other Departments to provide a high level of service
- Problem Solving and Decision Making – Ability to make effective judgments on available data and identify steps to be taken to achieve objectives
Care Coach Job Description
- Provides outcomes driven telephonic and on site health coaching for lifestyle management programs
- Develops and implements tools to evaluate the effectiveness of the wellness program to manage outcomes and health coaching outcomes
- Prepares and presents educational information to employer groups consistent with the mission and objectives of the wellness program and Health Services
- Supports reporting needs, data management and outcomes
- Maintains workflows and policies specific to the wellness department
- Develop and implement process that will support and aid the adoption of school-wide restorative disciplinary practices
- Manage multiple external mental health partnerships and create/manage school engagement plans
- Provide assistance to campuses for developing restorative In School Suspension programs which incorporate restorative discipline
- Analyze both individual and team performance daily to manage overall sales, customer experience and service level objectives
- Work well with both internal and external customers of all SS brands
- Adaptability – Ability to adjust to process, procedure, and company changes
- High School Diploma/GED with 10+ years of customer service experience in a call setting environment analyzing and solving customer problems
- 1+ year of experience as a supervisor in a professional work environment
- 1+ years of basic proficiency with Windows PC applications (Microsoft Office
- Ability to analyze data and resolve any issues found quickly and efficiently
- Ability to be flexible in an ever changing environment with pressured decisions
Care Coach Job Description
- Previous leadership experience, acquired though a similar role, project lead experience or otherwise
- A Bachelor’s Degree or similar education
- The absolute will to inspire customer loyalty and to deliver service excellence
- Great skills in developing people
- A leadership style based on partnership and empowerment
- Good understanding of principles of change management and agile organizations
- Willingness to constantly learn from feedback and continuously develop your own skill set
- A proactive self-starter with a positive attitude who is able to inspire enthusiasm in others
- A structured, thorough and sustainable working style
- Service observe customer service agents' calls to ensure accurate quality and great customer service
- Experience managing youth staff
- Working knowledge of current issues, challenges and opportunities in Toronto Community Housing
- Training and/or certification in behavior management, conflict resolution and special needs considered an asset
- Be a positive role model – it is called doing the right thing and walking the walk
- Help guide and direct a productive, high-energy, and achievement oriented environment
- Enrich lives by teaching and empowering others to make the customer experience truly exceptional
Care Coach Job Description
- Ensure customer service agents are adhering to assigned schedule including arrival, departures, breaks and lunches
- Communicate all issues impacting the operation floor to supervisor and manager
- Actively participate in inter-departmental management meetings and pertinent inter-departmental communications
- Support staff and handle escalations
- Motivate and encourage customer service agents through positive communication and feedback
- Must be visible and available to answer questions
- Build a sense of team within a cluster of camp sites sites
- Visit 1-2 Rookie League sites per day to observe, celebrate and support Sr
- Offer supportive and constructive feedback to help staff build off of existing practices
- Introduce new camp activities each week that will inspire campers and staff
- Be a resource for Mid-Market Agents to develop excellent product/service knowledge and consultative skills
- Participate in a learning culture to experience the different facets of employee leadership
- Actively participate in your professional growth by learning from C3 leaders, developing new methods of employee excellence, and demonstrating a high degree of professionalism
- Learn interpersonal and leadership skills while demonstrating high levels of personal character, commitment and work ethic
- Live outside your comfort zone and learn how true success comes from helping others succeed
- Perform periodic training and information sessions to empower your teams while growing your own presentation skills