AVP, Operations Job Description
AVP, Operations Duties & Responsibilities
To write an effective AVP, operations job description, begin by listing detailed duties, responsibilities and expectations. We have included AVP, operations job description templates that you can modify and use.
Sample responsibilities for this position include:
AVP, Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for AVP, Operations
List any licenses or certifications required by the position: PMP, CISSP, ITIL, CBAP, ADFS, SAML, LDAP, RACF, CPA, AAP
Education for AVP, Operations
Typically a job would require a certain level of education.
Employers hiring for the AVP, operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Finance, Education, Accounting, MBA, Business/Administration, Management, Computer Science, Economics, Engineering
Skills for AVP, Operations
Desired skills for AVP, operations include:
Desired experience for AVP, operations includes:
AVP, Operations Examples
AVP, Operations Job Description
- Participate in process improvement initiatives to improve productivity and efficiency
- Serve as a thought partner to the President of the division to develop and execute operational strategies
- Assist in the creation and implementation of programs and operational processes that are designed to ensure sustainability and scalability
- Collaborate with the Product Department to support the needs of the company
- Collaborate with IT in the development and implementation of a Business Continuity Plan
- Execute annual work plan with measurable performance goals to achieve objectives of the organization’s strategic map
- Implement strategies to ensure consistent, high-quality program delivery
- Monitor programs and procedures to ensure on-time delivery and customer satisfaction
- Maintain a system of daily, weekly and monthly activity reporting for departmental metrics
- Assist in preparation of annual performance appraisals and conduct meetings for team members
- Candidate should have a up to 6 years of relevant experience with exposure to the banking industry
- Identify internal and external factors that may impact the organization
- At least 7 years experience in related insurance or BGA organization(s) of which 2-3 years in management roles
- State Insurance licensure required, Securities Series 6 preferred
- High Level knowledge and proficiency with Agency Works required, Intermediate to Advanced MS Office applications (Excel, PowerPoint, Outlook, Access) preferred and PC Keyboard Skills required
- Experience with large-scale organisational change effort proven history of strong execution and delivery
AVP, Operations Job Description
- OLead a group of Block leads who handle office soft services
- OCoordinate M&E requirements with Real Estate team and see that there is minimum disruption from a utility services perspective
- OPrepare RFP for various services and contribute during techno commercial negotiation for vendor selection
- OWork with Real Estate to plan projects in support of operational performance improvement and initiatives as defined by Workplace Services standards
- Use of required elevated access levels in line with Bank policy and only as needed
- Ensure that Service Levels (SLEs) are met, monitored and proactively taking steps to ensure requests that have fallen out of SLE are kept to a minimum
- Work with Global team members to provide 24x5 operational support
- Able to communicate with various global IAM team partners and promote collaboration across teams
- Perform daily nostro reconciliation on various nostro accounts for trade settlement and control reconciliations such as FOBO
- Will need to participate in Incident management process in person as SME
- Accurately set up deal economics to enable accurate regulatory capital calculation
- Technology Understanding – Moderate to High
- Process Improvement, Risk Management or Information Security
- Information security knowledge/background specific to access controls is an advantage
- Identity access management knowledge/background is an advantage
- Leadership or Management Experience is a plus
AVP, Operations Job Description
- Establish realistic SLAs aligned with the customer expectations the demands of standards and best practices
- Understand and manage flow of data through the application infrastructure
- Oversees all eCommerce Operations to ensure optimization of our digital sites
- Defines site merchandising strategy, tactics and end-to-end process to meet business objectives
- Leads Site Merchandising team efforts to plan and optimize site and mobile content
- Specifically develop and manage an on-going strategy and processes for item set-up and item launch
- Specifically develop and manage an on-going strategy and processes for landing page optimization
- Develop and manage an on-going strategy and processes for content optimization to drive conversion & maximize non-product, creative assets (aka, storytelling)
- Work closely with technical SEO experts to ensure that the site and mobile experience are optimized for SEO
- Lead digital team process work to support quarterly and yearly site enhancements, including new site features and functions
- Define and develop a structured team to participate in strategic program change projects ensuring future state Run The Bank mandates and accountabilities are clearly defined
- 8-10 years management experience in an automated SLA-driven distribution center environment required
- Demonstrated leadership skills and resolve to communicate and influence others in a collaborative manner
- Experience requiring high degree of flexibility and adaptability in a dynamic, fast-paced and rapidly changing environment
- Must be highly organized and detail oriented and able to manage multiple priorities simultaneously and meet established deadlines
- Demonstrated ability to develop talent and motivate teams
AVP, Operations Job Description
- Leads related item/cross selling strategy, execution, measurement and optimization
- Leads execution and measurement of promotional effectiveness
- Serves as key point of contact for Fulfillment Center operations
- Lead multiple projects through complete lifecycle from ideation to execution, including the approval and demand management process, and ensures quality and timeliness of project completion – in particular, market and regulatory operational changes
- Main contributor to strategy design and change initiatives
- Reporting to the Head of STMO where STMO is part of CSTO supporting IBG front office desk
- Administer, manage and monitor transactional collaterals for Commodity Structured Trade Finance
- Responsible for transactional and operational integrity of the credit facility structure especially in areas of settlement risk, operational risk and performance risk
- Work closely with Relationship Managers (RM), Back office (STO) and Credit Risk Managers (CRM) GTS Sales in order to co-ordinate and leverage on the expertise of each party
- Ensures that all credit policies, NPAs, and SOPs are adhered to and update all transactions in ST Connect (STC) UDMAs
- At least 2+ years of professional work with Hadoop Ecosystem
- Database (PL-SQL, Oracle Exadata)
- 1+ years experience in IT in large corporate environments
- Must have 10+ years of experience in building and leading teams involving extensive digital/mobile strategy development, user experience, and site merchandising
- Proven experience leading eCommerce process and optimization
- Rich experience in supporting business objectives through the development of process, tools, systems and teams
AVP, Operations Job Description
- Participate in UAT for system enhancement and implementation
- Monitor Loan to Value (LTV) ratio to ensure that it is not breached and conduct margin calls whenever necessary
- Work with stakeholders in project developments and change management as and when required by Head of STMO
- Alert RM and Credit Risk of any potential risks which might endanger the underlying asset or identify the source of repayment in a timely manner
- Assist to solicit new transactions within approved and available limits through daily contact with the clients and in relationship follow-up and marketing visits whenever possible and required
- Ensure all corporate actions entitlements are processed accurately and timely to clients
- Ensure corporate actions deadlines are fully met to limit any exposures
- Exercise good judgment to problem solving and/or escalate problems/discrepancies within established timelines and document clearly all occurrences and exceptions for future reference
- Proactively check and investigate any discrepancies or non-credit of corporate actions entitlements with custodian
- Keep error rate as low as possible
- Excellent presentation and documentation skills written and oral communication skills
- Excellent analytical, management and communication skills, both written and oral, to synthesize key issues, develop strategies and process, communicate and persuade constituencies towards specific optimized processes and working partnerships
- Quick study of complex problems and a highly organized approach to finding high impact solutions
- Team player with a collaborative approach who shares success
- Experience with ATG eCommerce platform / BCC management preferred
- HTML and strong information architecture (search, navigation, taxonomy)