Application Support, Senior Job Description
Application Support, Senior Duties & Responsibilities
To write an effective application support, senior job description, begin by listing detailed duties, responsibilities and expectations. We have included application support, senior job description templates that you can modify and use.
Sample responsibilities for this position include:
Application Support, Senior Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Application Support, Senior
List any licenses or certifications required by the position: ITIL, CISSP, PMP, MCITP, MCP, PKI, MCAD, CCNA, MCSE, MCSA
Education for Application Support, Senior
Typically a job would require a certain level of education.
Employers hiring for the application support, senior job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Engineering, Information Systems, Computer Engineering, Information Technology, Technical, Business, Education, Technology, Financial Services
Skills for Application Support, Senior
Desired skills for application support, senior include:
Desired experience for application support, senior includes:
Application Support, Senior Examples
Application Support, Senior Job Description
- Work with both internal and external teams regarding Market data requirements
- Provide technical analysis of issues reported by the BU / customer
- Ensure that product support requirements are met consistently
- Ability to work well within the teams and be able to both listen to others' ideas putting across their own in a confident, helpful manner
- Able to work effectively in situations which are uncertain or ambiguous a proactive and tenacious approach to solving problems
- Senior Application Support Specialist provides consultation, guidance and problem solving expertise with respect to complex technical issues of infrastructure, design, methods, tools etc to ensure that a robust, maintainable, high quality, standards-compliant business applications software environment is developed and maintained with any weak links removed
- Provide Application support and Deployment services for part of a given Domain to DPDHL Business Units in order to ensure the maximum availability and minimal disruption to business continuity
- Ensure all agreed targets, SLA's and Metrics are met
- You will detect and respond to changes in application health
- You will document the systems you build
- FIX protocol knowledge is an asset
- Collaborate with infrastructure, DBA, performance and development teams to resolve issue/risks in the ‘end to end’ solution
- Script writing, cronjob setup and administration
- Writing Reports using SQL queries (iReport preferred)
- Graduate degree or professional certification preferred
- Minimum of 5 years’ experience of Workday Implementation experience preferably with a partner
Application Support, Senior Job Description
- Resolve interface communications issue and conduct root cause analysis
- Complete Interface change requests & 3rd Party Upgrade/Change validation and participate on these conference calls
- Install required patches as needed
- Perform message analysis and tracing to identify anomalies in the data
- Schedule and perform Interface IP, port, host connection and configuration changes
- Work with development where gaps exist in the current understanding of the products and escalate as needed to Quality
- Create troubleshooting guides and detailed diagrams for training and documentation
- Work closely with fellow team members to train and mentor them on interface functionality
- Prioritize the impact individual issues may have on day to day production
- Create scripts correct data anomalies, automate tasks, and manipulate files
- Data conversion concepts and impacts on business processes (Workday iLoads)
- Knowledge of client’s business, strategy and applications
- Knowledge of all phases of system development lifecycle, including production support
- Minimum of 3 years’ experience of Time and Attendance domain experience
- 3 to 5 years of information technology experience supporting a complex application with complex integration points across other systems
- Knowledge of time and attendance and business rules for pay calculation and financial accounting processes
Application Support, Senior Job Description
- Of the organization in accordance with SLAs and current processes and procedures
- Manages user accounts including account creation and maintenance
- Manages Service Tickets in a timely manner
- Provides technical telephone and/or on-site applications support to customers, answering questions on function and usage of product
- Develops test cases to ensure software meets requirements and is free of defects
- Executes test cases and performs any follow-up testing on defects found
- Under general supervision, creates operational procedures and documentation
- Trains new clients on product features so they can use the product, and provides ongoing training as needed by existing clients
- Conducts system evaluations to determine client workflows, documents, and procedures to verify proper product usage
- Provides advice or analysis that may influence the outcome of resource allocation or disposition
- Proven experience, comfort and familiarity leading a heavily metrics driven organization, with the ability to understand the data and derive action plans from that data
- 5+ Years of Hands on experience with Sybase ASA 6.0/9.0 ? 5+ Years of Hands on experience with Sybase ASE 12/15 ? 3-5 Years Experience with Sybase IQ and Sybase Replication technology
- Collaborate with peers on complex projects as required
- 4+ years hands on systems administration or application support experience
- Responsible for daily production support on PTDS Applications
- Responsible for daily service request management and communication with various functional areas throughout the company
Application Support, Senior Job Description
- May conduct marketing presentations
- Property and Casualty insurance knowledge is required
- Reinsurance application knowledge a plus
- Familiar with database, SQL queries and computer networks
- Supports or leads as needed resiliency events (Disaster Recovery, Business Continuity)
- Service Owner role - Ensuring the maximum availability and minimum disruption to the given service
- Work as an advocate and trusted advisor to the business staff on Petro-technical solutions
- Champion best practices in for Petro-technical applications with regional and corporate teams
- Advocate on quantitative interpretation techniques in reservoir characterization
- Collaborate with Corporate IT teams to assure global solutions are leveraged where appropriate
- Experience working on high volume data
- Experience working on critical production support
- Exposure to Market data will be big plus
- Should be familiar with Java web applications, XML, Cron and Quartz Scheduling
- Will be required to work, as part of normal scheduled, on weekends to cover implementations
- Will be required to work some evenings and weekends as part of normal scheduled work
Application Support, Senior Job Description
- 2nd level support of the Logis Air application
- Develops and maintains quality standards and policies relating to their technical specialism
- Application issues analysis
- Deep technical investigation of the jobs, programs
- Problem tickets analysis and resolution
- Participates on projects relevant to services supported by team
- As a Service Owner role – ensures the maximum availability and minimum disruption to the given service
- Maintains an awareness of current developments in technical specialism
- Seeks to continuously improve efficiency within supported applications
- Support for external/internal audits (security, financial, audit reporting)
- Experience working on SQL server 2012 / 14
- Experience of working with clients in international geographies
- This role sits within a 24/7 operation and there will be a requirement to be on call
- Minimal 6-8 years of working experience in Application Support and related environment
- Strong exposure on Oracle Database with LINUX/UNIX RHED Hat OS and UNIX command +shell scripting Web services
- Exposure on middleware technologies like MQ web sphere and Oracle web logic 12.x will be added advantage